Manuale d’uso / di manutenzione del prodotto xen mail cti del fabbricante NEC
Vai alla pagina of 104
X en Mail CTI Inst alla tion Guide NEC Business Solutions Lt d Doc. No. 8557 - Release 1.1 June 2004 Xe n I P K.
June 2004 NEC Business Solutions Ltd ii Xen IPK Xen Mail CTI Installation Guide Doc. No. 8557 - Release 1.1 June 2004 THIS P AGE INTENTIONALL Y LEFT BLANK.
Xen IPK Xen Mail CTI Inst allation Guide iii Doc. No. 8557 - Release 1.1 June 2004 T able of Content s Chapter 1 Introduction Section 1 Overview - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1 About this guide .
June 2004 NEC Business Solutions Ltd iv T able of Contents Doc. No. 8557 - Release 1.1 June 2004 Section 10 Using Dial Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Section 11 Using keyboard chat . . . . . .
Xen IPK T able of Contents Xen IPK Xen Mail CTI Installation Guide v Doc. No. 8557 - Release 1.1 June 2004 Setup steps- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 74 Section 5 TeLANophy workstation hardware and software require ments .
June 2004 NEC Business Solutions Ltd vi T able of Contents Doc. No. 8557 - Release 1.1 June 2004 THIS PA GE I NTENTIONALLY LEF T BLANK.
Xen IPK Xen Mail CTI Installation Guide Chapter 1 - 1 Doc. No. 8557 - Release 1.1 June 2004 Chapter 1– Introduction Introduction Chapter 1 S ECTION 1 O VERVIEW About this guide The Installation Guide cont ains instructions for setting up the voice messaging system.
June 2004 NEC Business Solutions Ltd 2 - Chapter 1 Introduction Doc. No. 8557 - Release 1.1 June 2004 S ECTION 2 B ATTERY D ISPOSAL AND S AFETY The XenMail CTI system includes a battery list below . When disposing of these batteries, you must comply with applicable Federal and S tate regulations regarding proper disposal p rocedures.
Xen IPK Xen Mail CTI Installation Guide Introduction Chapter 1 - 3 Doc. No. 8557 - Release 1.1 June 2004 Related document ation The product disc contain s this guide, the System Management Guid e, the System Conversation Guide, and the User Guide in the PDF format.
June 2004 NEC Business Solutions Ltd 4 - Chapter 1 Introduction Doc. No. 8557 - Release 1.1 June 2004 THIS P AGE INTENTIONALL Y LEFT BLANK.
Xen IPK Xen Mail CTI Installation Guide Chapter 2 - 5 Doc. No. 8557 - Release 1.1 June 2004 Chapter 2 – Setting Up the System Setting Up the System Chapter 2 S ECTION 1 N EW WITH THIS P RODUCT After reviewing the information in the tab le below , proceed to the “Setup Overview” on page 6.
June 2004 NEC Business Solutions Ltd 6 - Chapter 2 Setting Up the System Doc. No. 8557 - Release 1.1 June 2004 S ECTION 2 S ETUP O VERVIEW The XenMail CTI is a fully tested and assembled voice messag ing system. The voice messaging system sof tware, a modem and custom OS/2 W arp 4.
Xen IPK Xen Mail CTI Installation Guide Setting Up the System Chapter 2 - 7 Doc. No. 8557 - Release 1.1 June 2004 S ECTION 3 I NST ALLING THE VOICE MESSAGING SYSTEM BOARDS The voice messaging system board pr ovides all voice messaging system application functions and voice recording storage on their hard disks.
June 2004 NEC Business Solutions Ltd 8 - Chapter 2 Setting Up the System Doc. No. 8557 - Release 1.1 June 2004 S ECTION 4 C ONNECTING COMMUNICATION DEVICES Perform the procedure below in the followin .
Xen IPK Xen Mail CTI Installation Guide Setting Up the System Chapter 2 - 9 Doc. No. 8557 - Release 1.1 June 2004 S ECTION 5 I NTEGRATION O VERVIEW The basic integration be tween the phone system and the voice messaging system is set up using procedures f ound in this se ction and in your phone system manufacturer ’s docume ntation.
June 2004 NEC Business Solutions Ltd 10 - Chapter 2 Setting Up the System Doc. No. 8557 - Release 1.1 June 2004 S ECTION 6 P ROGRAMMING THE P HONE S YSTEM T o set up the phone system to support digital voice messaging, co mplete the procedures in this section.
Xen IPK Xen Mail CTI Installation Guide Setting Up the System Chapter 2 - 1 1 Doc. No. 8557 - Release 1.1 June 2004 T o assign p hone type Memory block 7-2 assigns port numb ers and specifies the port s as Digital V oicemail (DVM) ports. 1 Press the LK7 key .
June 2004 NEC Business Solutions Ltd 12 - Chapter 2 Setting Up the System Doc. No. 8557 - Release 1.1 June 2004 T o set up a hunt group Memory block 4-14 assigns the firs t exte nsion as the pilot hunt number . Memory block 4-15 assigns exten sions to the hunt group.
Xen IPK Xen Mail CTI Installation Guide Setting Up the System Chapte r 2 - 13 Doc. No. 8557 - Release 1.1 June 2004 T o set up tru nk routing Memory block 3-42 assigns direct inward termination (DIT) of central office (CO) lines during day mode for the system.
June 2004 NEC Business Solutions Ltd 14 - Chapter 2 Setting Up the System Doc. No. 8557 - Release 1.1 June 2004 T o make the call forwardi ng on busy/no answer setting available by class of service Memory block 1-8-08 enables the select ed class of service to forward calls on busy/no answer .
Xen IPK Xen Mail CTI Installation Guide Setting Up the System Chapte r 2 - 15 Doc. No. 8557 - Release 1.1 June 2004 T o make the live record setting available by class of service Memory block 1-8-08 enables the select ed class of service to use the live record feature from the phone.
June 2004 NEC Business Solutions Ltd 16 - Chapter 2 Setting Up the System Doc. No. 8557 - Release 1.1 June 2004 T o assign the extension number of the voice mess aging system for live record Memory block 1-8-26 identifies the vo ice messaging ports available for live record.
Xen IPK Xen Mail CTI Installation Guide Setting Up the System Chapte r 2 - 17 Doc. No. 8557 - Release 1.1 June 2004 T o program indivi dual st ations for call forward on busy/no answer 1 Go off ho ok. 2 Dial 43, then enter the extension number of the first voice messaging system port.
June 2004 NEC Business Solutions Ltd 18 - Chapter 2 Setting Up the System Doc. No. 8557 - Release 1.1 June 2004 S ECTION 7 S ETTING UP THE V OICE M ESSAGING S YSTEM S OF TWARE Y ou must set up the voi.
Xen IPK Xen Mail CTI Installation Guide Setting Up the System Chapte r 2 - 19 Doc. No. 8557 - Release 1.1 June 2004 8T y p e y to proceed with the voice messag ing system Setup utility . 9 From the Setup T ype menu, type 2 to choose “Configure system” and press ENTER.
June 2004 NEC Business Solutions Ltd 20 - Chapter 2 Setting Up the System Doc. No. 8557 - Release 1.1 June 2004 5 If you selected IPX/SPX, perform the a ppropriate action below . Otherwise, go to step 5. • T o select “V ersion 3.x or 4.x bindery mode,” type 1 and press ENTER.
Xen IPK Xen Mail CTI Installation Guide Setting Up the System Chapte r 2 - 21 Doc. No. 8557 - Release 1.1 June 2004 T o set up the v oice messaging system software, continued 1 From the T eLANophy Server Name menu, perform one of the following actions: • T o enter a name for the voicem ail server , type m and press ENTER.
June 2004 NEC Business Solutions Ltd 22 - Chapter 2 Setting Up the System Doc. No. 8557 - Release 1.1 June 2004 S ECTION 8 C HANGING THE K EYP AD M AP Callers interact with the voice me ssaging system by using the keyp ads on their touch-tone phones. The keyp ad map determines how digits are mapped to letters.
Xen IPK Xen Mail CTI Installation Guide Setting Up the System Chapte r 2 - 23 Doc. No. 8557 - Release 1.1 June 2004 T o change the ke yp ad m ap 1 Shut down the voice messaging system by p ressing ESC at the Banner screen and then follow the system prompt s.
June 2004 NEC Business Solutions Ltd 24 - Chapter 2 Setting Up the System Doc. No. 8557 - Release 1.1 June 2004 S ECTION 9 S IGNING I N AND S IGNING O UT Some of the procedures in this guide require that yo u sign in to the system before you can change any system se ttings.
Xen IPK Xen Mail CTI Installation Guide Chapter 3 - 25 Doc. No. 8557 - Release 1.1 June 2004 Chapter 3 – Remote Access Remote Access Chapter 3 S ECTION 1 R EMOTE ACCESS OVERVIEW Using remote access software, you can establish a direct or modem connection with the voice mess aging system to pe rform setup, maintenance, and troubleshooting t asks.
June 2004 NEC Business Solutions Ltd 26 - Chapter 3 Remote Access Doc. No. 8557 - Release 1.1 June 2004 S ECTION 2 S ETTING UP THE SUPPORT COMPUTER Before you can establish a remote access connect ion with the voice messaging system, you need to in stall CoSession Windows remote software version 7.
Xen IPK Xen Mail CTI Installation Guide Remote Access Chapter 3 - 27 Doc. No. 8557 - Release 1.1 June 2004 T o install remote access sof tware, conti nued 1 Clear the “NetW are SPK,” “NetBIOS,” and “WinSock” selections. 2 Select “Modem/Serial” and click “OK.
June 2004 NEC Business Solutions Ltd 28 - Chapter 3 Remote Access Doc. No. 8557 - Release 1.1 June 2004 S ECTION 3 P REP ARING AN EXISTING SUPPORT COMPUTER If y our support computer uses MS-DOS remote software to support other voice messaging systems, perform the follo wing procedure before installing the CoSession Windows remote sof tware.
Xen IPK Xen Mail CTI Installation Guide Remote Access Chapter 3 - 29 Doc. No. 8557 - Release 1.1 June 2004 S ECTION 4 S ETTING UP A SUPPORT COMPUTER ’ S PHONE BOOK The support computer’s phone book st ores basic connection information, such as modem type, COM port, and baud rate settings.
June 2004 NEC Business Solutions Ltd 30 - Chapter 3 Remote Access Doc. No. 8557 - Release 1.1 June 2004 T o set up the Default phone book entry 1 S tart the remo te software on the supp ort computer . 2 From the CoSession Remote Viewer Control Center windo w , click “Phone book.
Xen IPK Xen Mail CTI Installation Guide Remote Access Chapter 3 - 31 Doc. No. 8557 - Release 1.1 June 2004 T o add a ph one book entry 1 In the Phone Book window , click “New .” 2 In the New phone book entry dialogue box, click “Default” to use the settings for the Default phone book entry .
June 2004 NEC Business Solutions Ltd 32 - Chapter 3 Remote Access Doc. No. 8557 - Release 1.1 June 2004 S ECTION 5 S T ARTING AND E NDING A R EMOTE A CCESS C ONNECTION Remote access software let s you access the voice messaging system application from a support computer .
Xen IPK Xen Mail CTI Installation Guide Remote Access Chapter 3 - 33 Doc. No. 8557 - Release 1.1 June 2004 T o establish a remote access connection 1 Make sure the phone book is set u p as described in "Setting up a support computer’s phone book" on p age 1 1.
June 2004 NEC Business Solutions Ltd 34 - Chapter 3 Remote Access Doc. No. 8557 - Release 1.1 June 2004 S ECTION 6 U SING THE OS/2 HOST PROCESS SWITCHER Once you est ablish a remote access connection with the voice messaging system, you can use the OS/2 Host Proce ss Switcher to switch between applications.
Xen IPK Xen Mail CTI Installation Guide Remote Access Chapter 3 - 35 Doc. No. 8557 - Release 1.1 June 2004 S ECTION 7 C HANGING THE REMOTE ACCESS DEFAULT LOGON NAME AND P ASSWORD Each phone book entry you create use s a logon name and p assword to access the voice messaging syst em.
June 2004 NEC Business Solutions Ltd 36 - Chapter 3 Remote Access Doc. No. 8557 - Release 1.1 June 2004 T o change the remote access default logon name and p assword, conti nued 1 Press F8 and follow t he on-screen instructions to change the password.
Xen IPK Xen Mail CTI Installation Guide Remote Access Chapter 3 - 37 Doc. No. 8557 - Release 1.1 June 2004 S ECTION 8 T RANSFERRING FILES Y ou can use a remote access connection to transfer a file or group of files between the support computer and voice me ssaging system.
June 2004 NEC Business Solutions Ltd 38 - Chapter 3 Remote Access Doc. No. 8557 - Release 1.1 June 2004 S ECTION 9 T RACKING REMOTE ACCESS CONNECTIONS The remote sof tware’s billing log stores the following information about each remote access connection: • The date the call occurred.
Xen IPK Xen Mail CTI Installation Guide Remote Access Chapter 3 - 39 Doc. No. 8557 - Release 1.1 June 2004 S ECTION 10 U SING D IAL B ACK The voice messaging system can rece ive a call, disconnect, and ca ll back the support computer using Dial Back.
June 2004 NEC Business Solutions Ltd 40 - Chapter 3 Remote Access Doc. No. 8557 - Release 1.1 June 2004 S ECTION 11 U SING KEYBOARD CHAT With keyboard chat, you can use the support computer to excha nge messages with an on-site system manager .
Xen IPK Xen Mail CTI Installation Guide Chapter 4 - 41 Doc. No. 8557 - Release 1.1 June 2004 Chapter 4 – Backing Up & Restoring the System Backing Up & Restoring the System Chapter 4 S ECTIO.
June 2004 NEC Business Solutions Ltd 42 - Chapter 4 Backing Up & Restoring the System Doc. No. 8557 - Release 1.1 June 2004 S ECTION 2 I NST ALLING THE BRFT R EMOTE If the voice messaging system is not connected to a LAN, the support computer can be used for backup s.
Xen IPK Xen Mail CTI Installation Guide Backing Up & Restoring the System Chapter 4 - 43 Doc. No. 8557 - Release 1.1 June 2004 S ECTION 3 I NST ALLING NETWORK PROTOCOLS FOR BACKUP S Either an IPX/SPX or a NetBIOS over TCP/IP configuration is required for network ba ckups.
June 2004 NEC Business Solutions Ltd 44 - Chapter 4 Backing Up & Restoring the System Doc. No. 8557 - Release 1.1 June 2004 T o install network protocols fo r backup s, continued 1 At the OS/2 command prompt, t ype f: and press ENTER. 2T y p e cd and press ENTER.
Xen IPK Xen Mail CTI Installation Guide Backing Up & Restoring the System Chapter 4 - 45 Doc. No. 8557 - Release 1.1 June 2004 15 If you selected “V ersion 4.x directory service,” perform the f ollowing actions: • T ype m and press ENTER. T ype the correct value for the “NetW are name context” field an d press ENTER.
June 2004 NEC Business Solutions Ltd 46 - Chapter 4 Backing Up & Restoring the System Doc. No. 8557 - Release 1.1 June 2004 S ECTION 4 S ETTING THE VOICE MESSAGING SYSTEM TO LOG ON TO A NETWORK Wi.
Xen IPK Xen Mail CTI Installation Guide Backing Up & Restoring the System Chapter 4 - 47 Doc. No. 8557 - Release 1.1 June 2004 Automatic Windows log on After performin g the procedures on page 46, you can set up yo ur voice messaging system to automatically lo g on to a Windows netwo rk by performing the following procedure.
June 2004 NEC Business Solutions Ltd 48 - Chapter 4 Backing Up & Restoring the System Doc. No. 8557 - Release 1.1 June 2004 6 Delete the default by typing net user admin /dele te and pressing ENTER. 7 Log of f the new admin by typing logoff and pressing ENTER.
Xen IPK Xen Mail CTI Installation Guide Backing Up & Restoring the System Chapter 4 - 49 Doc. No. 8557 - Release 1.1 June 2004 additional servers as necessary . T o edit th e Rconnect.cmd file 1 At the OS/2 command prompt, type e: and press ENTER.
June 2004 NEC Business Solutions Ltd 50 - Chapter 4 Backing Up & Restoring the System Doc. No. 8557 - Release 1.1 June 2004 S ECTION 5 S ETTING UP A REMOTE W INDOWS COMPUTER FOR BACKUP S Y ou can set up a remote Windows compute r without a Windows network domain for backing up the voice messaging system.
Xen IPK Xen Mail CTI Installation Guide Backing Up & Restoring the System Chapter 4 - 51 Doc. No. 8557 - Release 1.1 June 2004 Windows NT or 2000 setup T o set up an NT or 200 0 workgroup 1 Log on to the Windows NT or 2000 computer with administration access rights.
June 2004 NEC Business Solutions Ltd 52 - Chapter 4 Backing Up & Restoring the System Doc. No. 8557 - Release 1.1 June 2004 T o set up share-level access for NT or 2000 1 On the Windows computer desktop, double-click the My Computer icon.
Xen IPK Xen Mail CTI Installation Guide Backing Up & Restoring the System Chapter 4 - 53 Doc. No. 8557 - Release 1.1 June 2004 S ECTION 6 S CHEDULING SYSTEM BACKUP S It is a good idea to back up your voice messaging system files on a regular basis.
June 2004 NEC Business Solutions Ltd 54 - Chapter 4 Backing Up & Restoring the System Doc. No. 8557 - Release 1.1 June 2004 T o schedul e recurring backups 1 Go to the Backup Schedule scree n. 2 In the “Name” field of the Immediate Backup section, type the name you want to use for the backup file set.
Xen IPK Xen Mail CTI Installation Guide Backing Up & Restoring the System Chapter 4 - 55 Doc. No. 8557 - Release 1.1 June 2004 Frequency Accepts an x in the space next to one of the three frequency options. For “Weekly,” type the letter represen ting the da y.
June 2004 NEC Business Solutions Ltd 56 - Chapter 4 Backing Up & Restoring the System Doc. No. 8557 - Release 1.1 June 2004 S ECTION 7 T RANSFERRING BACKUP FILES With the BRFT utility , you can use eit her a null modem serial cable or a modem to connect the BRF T Remote on the support computer to the BRFT Host on the voice messaging system.
Xen IPK Xen Mail CTI Installation Guide Backing Up & Restoring the System Chapter 4 - 57 Doc. No. 8557 - Release 1.1 June 2004 T o transfer backu p files to a support computer 1 Establish a remote access connection . See "T o establish a remote access connection," on p age 33 for details.
June 2004 NEC Business Solutions Ltd 58 - Chapter 4 Backing Up & Restoring the System Doc. No. 8557 - Release 1.1 June 2004 S ECTION 8 R ESTORING SYSTEM FILES If the voice messaging system's data base becomes corrupt and unu sable, you can restore system files from a re cent backup using the Restore utility .
Xen IPK Xen Mail CTI Installation Guide Backing Up & Restoring the System Chapter 4 - 59 Doc. No. 8557 - Release 1.1 June 2004 9 At the Serial Port Configuration menu, select one of the following: • 1 and press ENTER for “Select serial po rt.” • 2 and press ENTER for “Change baud ra te.
June 2004 NEC Business Solutions Ltd 60 - Chapter 4 Backing Up & Restoring the System Doc. No. 8557 - Release 1.1 June 2004 T o restore system default settings (disaster recovery) 1 Shut down the voice messaging system application.
Xen IPK Xen Mail CTI Installation Guide Chapter 5 - 61 Doc. No. 8557 - Release 1.1 June 2004 Chapter 5 – Upgrading the V oice Messaging System Upgrading the V oice Messaging System Chapter 5 S ECTION 1 U PGRADE OVERVIEW This chapter describes the pr ocess fo r upgrading an existing XenMail CTI package.
June 2004 NEC Business Solutions Ltd 62 - Chapter 5 Upgr ading the V oice Messaging System Doc. No. 8557 - Release 1.1 June 2004 S ECTION 2 A DDING SYSTEM LANGUAGES AND PROMPT S Perform the following step s to add system languages and prompt s.
Xen IPK Xen Mail CTI Installation Guide Upgrading the V oice Messaging System Cha pter 5 - 63 Doc. No. 8557 - Release 1.1 June 2004 13 Review the features and options avail able with your new system that are listed on-screen.
June 2004 NEC Business Solutions Ltd 64 - Chapter 5 Upgr ading the V oice Messaging System Doc. No. 8557 - Release 1.1 June 2004 S ECTION 3 I NCREASING THE NUMBER OF PORT S Refer to the steps be low to increase the number of port s on your system.
Xen IPK Xen Mail CTI Installation Guide Upgrading the V oice Messaging System Cha pter 5 - 65 Doc. No. 8557 - Release 1.1 June 2004 13 Review the features and options avail able with your new system that are listed on-screen.
June 2004 NEC Business Solutions Ltd 66 - Chapter 5 Upgr ading the V oice Messaging System Doc. No. 8557 - Release 1.1 June 2004 S ECTION 4 A DDING FEATURE P ACKAGES T o add feature p ackages, such as T eLANophy or ActiveFax, perform the following steps.
Xen IPK Xen Mail CTI Installation Guide Upgrading the V oice Messaging System Cha pter 5 - 67 Doc. No. 8557 - Release 1.1 June 2004 T o add feature packages 1 Shut down the voice messaging system application by pressing ESC at the Banner screen and then following the system p rompts.
June 2004 NEC Business Solutions Ltd 68 - Chapter 5 Upgr ading the V oice Messaging System Doc. No. 8557 - Release 1.1 June 2004 S ECTION 5 S ETTING UP ACTIONS AF TER GREETINGS If the caller does not press any touchtone keys during the operator’s greeting, the system t akes the action specified in the Actio n section of Application screen page 4.
Xen IPK Xen Mail CTI Installation Guide Upgrading the V oice Messaging System Cha pter 5 - 69 Doc. No. 8557 - Release 1.1 June 2004 Day (Action ) Accepts one of the followin g field values for the action taken afte r playing the greeting during the day sch edule.
June 2004 NEC Business Solutions Ltd 70 - Chapter 5 Upgr ading the V oice Messaging System Doc. No. 8557 - Release 1.1 June 2004 THIS P AGE INTENTIONALL Y LEFT BLANK.
Xen IPK Xen Mail CTI Installation Guide Chapter 6 - 71 Doc. No. 8557 - Release 1.1 June 2004 Chapter 6 – Sett ing Up T eLANoph y Setting Up T eLANophy Chapter 6 S ECTION 1 T E LAN OPHY OVERVIEW T eLANophy is a suite of applications that combines features of the voice messaging software, the phone system, and a LAN.
June 2004 NEC Business Solutions Ltd 72 - Chapter 6 Setting Up T eLANophy Doc. No. 8557 - Release 1.1 June 2004 S ECTION 2 C ONFIGURING NETWORK PROTOCOLS FOR T E LAN OPHY Perform the following procedure to set up or reconfigure network protocols for T eLANophy .
Xen IPK Xen Mail CTI Installation Guide Setting Up T eLANophy Chapter 6 - 73 Doc. No. 8557 - Release 1.1 June 2004 S ECTION 3 S PE CIFYING ST ATION NUMBERS FOR V EW C ALL P LUS For V iewCall Plus to work correctly , the phone system’s st ation numbers must be entered into the voice messagin g system.
June 2004 NEC Business Solutions Ltd 74 - Chapter 6 Setting Up T eLANophy Doc. No. 8557 - Release 1.1 June 2004 S ECTION 4 T E LAN OPHY WORKST ATION OVERVIEW This chapter provides instructions fo r inst alling and setting up T eLANophy on user workstations.
Xen IPK Xen Mail CTI Installation Guide Setting Up T eLANophy Chapter 6 - 75 Doc. No. 8557 - Release 1.1 June 2004 S ECTION 5 T E LAN OPHY WORKST ATION HARDWARE AND SOF TWARE REQUIREMENT S Hardware/so.
June 2004 NEC Business Solutions Ltd 76 - Chapter 6 Setting Up T eLANophy Doc. No. 8557 - Release 1.1 June 2004 S ECTION 6 S ETTING UP T E LAN OPHY NETWORK PROTOCOLS T eLANophy workst ations can use TCP/ IP as the communications protocol. T eLANophy uses TCP p ort 1024.
Xen IPK Xen Mail CTI Installation Guide Setting Up T eLANophy Chapter 6 - 77 Doc. No. 8557 - Release 1.1 June 2004 S ECTION 7 TCP/IP FOR W INDOWS 98 OR LATER Perform the following procedure t o set up Windows 98 or la ter workstations that use T eLANophy applications with TCP/IP .
June 2004 NEC Business Solutions Ltd 78 - Chapter 6 Setting Up T eLANophy Doc. No. 8557 - Release 1.1 June 2004 S ECTION 8 TCP/IP FOR W INDOWS NT 4.0 Perform the following procedure to set up Windows NT 4.0 workstations that use T eLANophy applications with TCP/IP .
Xen IPK Xen Mail CTI Installation Guide Setting Up T eLANophy Chapter 6 - 79 Doc. No. 8557 - Release 1.1 June 2004 S ECTION 9 TCP/IP FOR W INDOWS 2000 Perform the following procedure to set up Windows 2000 workstatio ns that use T eLANophy applications with TCP/IP .
June 2004 NEC Business Solutions Ltd 80 - Chapter 6 Setting Up T eLANophy Doc. No. 8557 - Release 1.1 June 2004 S ECTION 10 T ESTING THE TCP/IP SETUP T o test the TCP/IP setup on individual workst ations, perform the following procedure. T o use the PING sof tware 1 On the worksta tion, open an MS-DOS command prompt.
Xen IPK Xen Mail CTI Installation Guide Setting Up T eLANophy Chapter 6 - 81 Doc. No. 8557 - Release 1.1 June 2004 S ECTION 11 T E LAN OPHY WORKST ATION INST ALLATION OVERVIEW The installation files for T eLANophy applications are stored on the voice messaging system’s disc.
June 2004 NEC Business Solutions Ltd 82 - Chapter 6 Setting Up T eLANophy Doc. No. 8557 - Release 1.1 June 2004 S ECTION 12 I NST ALLING T E LAN OPHY FROM A CD T o install T eLANophy from a CD 1 At the workstation , insert the voice messaging support CD in the CD-ROM drive.
Xen IPK Xen Mail CTI Installation Guide Setting Up T eLANophy Chapter 6 - 83 Doc. No. 8557 - Release 1.1 June 2004 S ECTION 13 I NST ALLING T E LAN OPHY FROM A NETWORK T o install T eLANophy applications on individual workstations from a network, perform the followin g procedures.
June 2004 NEC Business Solutions Ltd 84 - Chapter 6 Setting Up T eLANophy Doc. No. 8557 - Release 1.1 June 2004 S ECTION 14 U SING T E LAN OPHY APPLICATIONS WITH WA N S AND THE I NTERNET T eLANophy client s or workst ations can use TCP/IP to run T eLANophy applications over the Internet or a wide area network (W AN).
Xen IPK Xen Mail CTI Installation Guide Setting Up T eLANophy Chapter 6 - 85 Doc. No. 8557 - Release 1.1 June 2004 S ECTION 15 I NST ALLING V IEW M AIL FOR M ICROSOF T M ESSAGING ON W ORKST ATIONS This topic updates the item “Setting up T eLANophy Workst ations” in Chapter 6 of this Inst allation Guide.
June 2004 NEC Business Solutions Ltd 86 - Chapter 6 Setting Up T eLANophy Doc. No. 8557 - Release 1.1 June 2004 T o install Vi ewMail for Microsoft Messaging (VMM) with Outlook 2002 1 Exit Outlook. 2 Uninstall previous versions of VMM using the Add/Remove Programs tool in the Windows Control Panel.
Xen IPK Xen Mail CTI Installation Guide Appendix A - 87 Doc. No. 8557 - Release 1.1 June 2004 Chapter A – About the System Board About the System Board Appendix A S ECTION 1 A BOUT THE SYSTEM BOARD The voice messaging board provi des all voice messaging system application functions and voice re cording storage on its hard disk.
June 2004 NEC Business Solutions Ltd 88 - Appendix A About the System Board Doc. No. 8557 - Release 1.1 June 2004 A Backplate Connector B SW2: Do not use. Keep the defau lt settings as illustrated. C SW1: Do not use. Keep the defau lt settings as illustrated.
Xen IPK Xen Mail CTI Installation Guide About the System Board Appendix A - 89 Doc. No. 8557 - Release 1.1 June 2004 Q Shutdown LED: Red when switch is On and gree n when switch is Of f. Once light goes out, you can safely turn of f power to the KSU and discon nect the board.
June 2004 NEC Business Solutions Ltd 90 - Appendix A About the System Board Doc. No. 8557 - Release 1.1 June 2004 Designation Control Purpose iCMC System Diagnostic Red LED Indicator After the board is installed, this LED light s to indicate initialisation and then turns of f after the board is completely initialised, (aft er a few seconds).
Xen IPK Xen Mail CTI Installation Guide Appendix B - 91 Doc. No. 8557 - Release 1.1 June 2004 Chapter B – S tarting and Shutting Down the System S t arting and Shutting Down the System Appendix B S ECTION 1 S T ARTING AND SHUTTING DOWN THE SYSTEM Some procedures require that you shut down and restart the voice messaging application.
June 2004 NEC Business Solutions Ltd 92 - Appendix B S tarting and Shuttin g Down the System Doc. No. 8557 - Release 1.1 June 2004 T o shut d own and rest art the voice messagin g system 1 Shut down the voice messaging application by pressing ESC at t he Banner screen and then following the syste m prompts.
Xen IPK Xen Mail CTI Installation Guide Appendix C - 93 Doc. No. 8557 - Release 1.1 June 2004 Chapter C – Changing Network Proto cols Changing Network Protocols Appendix C S ECTION 1 C HANGING NETWO.
June 2004 NEC Business Solutions Ltd 94 - Appendix C Changing Network Protocols Doc. No. 8557 - Release 1.1 June 2004 T o remove the existing netw ork protocol configuration 1 Shut down the voice messaging system application by pressing ESC at the Banner screen and then following the system prompt s.
Xen IPK Xen Mail CTI Inst allation Guide INDEX 95 Doc. No. 8557 - Release 1.1 June 2004 Index A ActiveFax, adding to an existing system 66 Application screen page 10 Destination path field 54 Enable b.
June 2004 NEC Business Solutions Ltd 96 INDEX Index Doc. No. 8557 - Release 1.1 June 2004 setup for TeLANophy 72 TCP/IP setup for Windows 2000 workstations 79 TCP/IP setup for Windows 95 and Windows 9.
Xen IPK Index Xen IPK Xen Mail CTI Installation Guide INDEX 97 Doc. No. 8557 - Release 1.1 June 2004 ViewMail 71 ViewMail for Microsoft Me ssaging 71 voice messaging system adding or changing system l.
June 2004 NEC Business Solutions Ltd 98 INDEX Index Doc. No. 8557 - Release 1.1 June 2004 THIS P AGE INTENTIONALL Y LEFT BLANK.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il NEC xen mail cti è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del NEC xen mail cti - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso NEC xen mail cti imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul NEC xen mail cti ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il NEC xen mail cti, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del NEC xen mail cti.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il NEC xen mail cti. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo NEC xen mail cti insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
