Manuale d’uso / di manutenzione del prodotto 5400 Series del fabbricante Moxa Technologies
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NPort 5400 Series User ’ s Manual Sixth Edition, March 2007 www .moxa.com/product Moxa Technologies Co., Ltd. Tel: +886-2-8919-1230 Fax: +886-2-8919-1231 Web: www.moxa.com MOXA Technical Support World wide: support@ moxa.com The Americas: support@ usa.
NPort 5400 Series User’s Manual The software d escribed in t his manual is furnished u nder a license a greement and m ay be used only in accordance with the term s of that agreement. Copyright Notice Copyright © 2007 Moxa Technologies Co., Ltd. All rights reserved.
Table of Contents Chapter 1 Introduction ..................................................................................... 1-1 Overview ....................................................... ................................................. 1-2 Package Checklist .
Auto warning: E-m ail and SN MP trap ............................. .................. 5-27 Event Type ..................................................... ................................... 5-28 Monitor ..............................................
1 1 Chapter 1 Introduction Welcome to t he MOXA NPor t 5400 Series of advance d serial device ser vers, which m ake it easy to enable network o peration of your serial de vices.
NPort 5400 Series User’s Manual Introduction 1-2 Overview NPort 5400 Series de vice servers are desi gned to ma ke your industrial serial devices Internet ready instantly.
NPort 5400 Series User’s Manual Introduction 1-3 Product Specifications LAN Ethernet 10/10 0 Mbps, R J45 Protection Built-in 1.5 KV magnetic isolation NPort 5410 Serial Interface Interface RS-232 No.
NPort 5400 Series User’s Manual Introduction 1-4 Serial Communication Parameters Parity None, Even, Odd, Space, Mark Data Bits 5, 6, 7, 8 Stop Bit 1, 1.5, 2 Flow Control RTS/CTS, XON/XOFF, DSR/DTR (NPor t 5410, 5450, and 5450I only) Transmissi on Speed 50 bps to 921.
2 2 Chapter 2 Getting Started This chapter includ es information about installing NPort 5400 Series device servers. The following t opics are c overed: Panel Layout Connecting the Hardware ¾ .
NPort 5400 Series User’s Manual Getting Started 2-2 Panel Layout NPort 5410 /5450/5450I RJ45 10/100 Mbps Ethernet port T erminal Block power input LCM display panel Indicator LEDs Input buttons Male DB9 serial port Serial Device Server 5410 NP5410_61405 192.
NPort 5400 Series User’s Manual Getting Started 2-3 Connecting the Hardware This section describes how to connect the NPor t 5400 to serial devices for first time testing purposes.
NPort 5400 Series User’s Manual Getting Started 2-4 ATTENTION This product is intended to be m ounted to a wel l-grounded mounting surface such as a metal panel. SG : The Shielded Ground (sometimes called Pr otected Ground ) contact is the left m ost contac t of the 3-pin power terminal block connecto r when viewed from the angle shown here.
NPort 5400 Series User’s Manual Getting Started 2-5 Adjustable Pull High/low Resistors for the RS-485 Port In some critical environm ents, you may need to add termination resistors t o prevent the reflection of serial signals.
3 3 Chapter 3 Initial IP Address Configuration When setting up your NPor t 5410/5430/5430I /5450/5450I fo r the first time, the first thing you should do i s configuring t he IP address. This chapter i ntroduces the m ethod to confi gure the NPort’s IP address.
NPort 5400 Series User’s Manual Initial IP Address Configuration 3-2 Initializing the NPort’s IP Address 1. Determine whether your NPort needs to use a Static IP or Dynamic IP (either DHCP or BOOTP application).
NPort 5400 Series User’s Manual Initial IP Address Configuration 3-3 There are fou r push butto ns on the N Port’s nam eplate. Goin g from l eft to right, t he button s are: Button Name Action MEN.
NPort 5400 Series User’s Manual Initial IP Address Configuration 3-4 Main Menu Server setting Serial number Server name Firmware ver Model name D C D D Network setting Ethernet status MAC address IP.
NPort 5400 Series User’s Manual Initial IP Address Configuration 3-5 The second type of con figurable option i s wh en there are only a small number of options from which to choose (although only one op tion will be visible at a time). Consid er the PARITY attribute under PORT S ETTING as an example.
NPort 5400 Series User’s Manual Initial IP Address Configuration 3-6 Take the following steps to use ARP to con figure the IP address: 1. Obtain a vali d IP address for you r NPort from your network adm inistrator. 2. Obtain the NPort’s MAC address from the label on its bottom panel.
NPort 5400 Series User’s Manual Initial IP Address Configuration 3-7 4. Type 2 to select Netw ork settings , and then press Enter . 5. Type 1 to select IP address and then press Enter . 6. Use the Backspa ce key to erase the curre nt IP address, t ype in the new IP address, and then press Enter .
NPort 5400 Series User’s Manual Initial IP Address Configuration 3-8 7. Press any key to contin ue… 8. Type m and th en press Enter to return to the m ain menu. 9. Type s and then pr ess Enter to Save/R estart the system. 10. Type y and then press Enter to save the new IP address and restart the NPort.
4 4 Chapter 4 Choosing the Proper Operation Mode In this chapt er, we desc ribe the vari ous NPort 5400 operat ion modes. The options include an operation m ode that uses a driver instal led on the host c omputer, a nd operat ion modes t hat rely on TCP/IP socket programm ing concepts.
NPort 5400 Series User’s Manual Choosing the Proper Operation Mode 4-2 Overview NPort device servers enable netw ork op eration of traditional RS- 232/422 /485 devices, in which a device server is a.
NPort 5400 Series User’s Manual Choosing the Proper Operation Mode 4-3 ATTENTION The driver used for Real COM Mode comes with the NPort Windows Administrator. The driver is installed automatically on your co mputer when you install NPort Administration Suite.
NPort 5400 Series User’s Manual Choosing the Proper Operation Mode 4-4 TCP Client Mode In TCP Client mode , the NPort can actively establish a TCP connection to a pre-def ined host computer whe n serial data a rrives.
NPort 5400 Series User’s Manual Choosing the Proper Operation Mode 4-5 Reverse Telnet Mode Co nso le managem ent is com monly use d by connect ing to C onsole/AUX or COM po rts of ro uters, switches, and UPS units. Rtelnet works the same as RAW mode in that only one TCP port is listened to afte r booting up.
5 5 Chapter 5 Web Console Configuration The Web Cons ole is the m ost user-frien dly way t o configure t he NPort 5 410/5430/54 30I. This chapter will introdu ce the Web Con sole function groups and function definitions. Th is chapter uses the NPort 5230 as an example.
NPort 5400 Series User’s Manual Web Console Configuration 5-2 Opening Your Browser 1. Open your browser with the cookie function en abled . (To enable your browser for cook ies, right click on you r.
NPort 5400 Series User’s Manual Web Console Configuration 5-3 ATTENTION Refer to Chapter 3, “Initial IP Address Configura tion,” to see how to configure the IP address. Examples shown in this chapter use the F actory Def ault IP address (1 92.168.
NPort 5400 Series User’s Manual Web Console Configuration 5-4 Basic Settings Server name Setting Factory Defaul t Necessity 1 to 39 characters NP[model name]_[Serial No.] Optional This option is useful for specify ing the location or appl ication of dif ferent NP ort device serve rs.
NPort 5400 Series User’s Manual Web Console Configuration 5-5 Click on the Modify button to open the Modify time settings window to input the correct local time. Time server Setting Factory Defaul t Necessity IP or Domain address (E.g., 192 .168.1.1 or ti me.
NPort 5400 Series User’s Manual Web Console Configuration 5-6 password, pres s SEL , etc. Once the password has bee n entered, press SEL until the LCM screen is activated. Reset button protect Setting Factory Defaul t Necessity No or Y es No Required Options are No and Ye s , with default = No .
NPort 5400 Series User’s Manual Web Console Configuration 5-7 IP Address Setting Factory Defaul t Necessity E.g., 192.168.1.1 (IP addresses of th e form x . x . x .0 and x . x . x .255 are inva lid.) 192.168 .127.254 R equired An IP address is a number assi gned to a net work devi ce (such as a c omputer) a s a permanent address on the network.
NPort 5400 Series User’s Manual Web Console Configuration 5-8 DNS server 1 / DNS sever 2 Setting Factory Defaul t Necessity E.g., 192.168.1.1 (IP addresses of th e form x .
NPort 5400 Series User’s Manual Web Console Configuration 5-9 configure the Au to IP report func tion. There are two ways to devel op an “Auto IP report Server” to receive the NPort’s Auto IP report. 1. Use NPort Admini strator’s IP Ad dress Report function.
NPort 5400 Series User’s Manual Web Console Configuration 5-10 Port alias Setting Factory Defaul t Necessity 1 to 15 characters (E.g. , PLC-No.1 ) None Optional Port Alias is specially designed to allow easy identification of the serial devices which are connected to the NPort’s seria l port.
NPort 5400 Series User’s Manual Web Console Configuration 5-11 Interface Setting Factory Defaul t Necessity NPort 5410 : RS-232 only NPort 5410 : RS-232 Required NPort 5430 : RS-422, 2-wire RS-485 ,.
NPort 5400 Series User’s Manual Web Console Configuration 5-12 TCP alive check time Setting Factory Defaul t Necessity 0 to 99 m in 7 min Optional 0 min: TCP connection is not closed due to an idle TCP connection. 1 to 99 min: The NPort automatically clo ses TCP connection if there is no TCP activity for the given time.
NPort 5400 Series User’s Manual Web Console Configuration 5-13 Default = 0, The Delimiter Process will be followed, regardless of the leng th of the data packet. If the data length (in bytes) matches the configured va lue, the data will be forced out.
NPort 5400 Series User’s Manual Web Console Configuration 5-14 10 (bits) / 1200 (bits/s) * 100 0 (ms/s) = 8.3 ms. Therefore, you shou ld set Force Transmit timeout to be larg er than 8.3 ms. Force Tran smit timeout is specified in millis econds and m ust be larger tha n 10 ms.
NPort 5400 Series User’s Manual Web Console Configuration 5-15 If the value of inactivity time is set to 0, the current TCP connection is maintained until there is connection close request.
NPort 5400 Series User’s Manual Web Console Configuration 5-16 Delimiter 1 Setting Factory Defaul t Necessity 00 to FF None Optional Delimiter 2 Setting Factory Defaul t Necessity 00 to FF None Opti.
NPort 5400 Series User’s Manual Web Console Configuration 5-17 is specified in millis econds and m ust be larger tha n 10 ms. If the user wants to se nd a series of character in a pac ket, the se ri.
NPort 5400 Series User’s Manual Web Console Configuration 5-18 TCP alive check time Setting Factory Defaul t Necessity 0 to 99 m in 7 min Optional 0 min: TCP connection is not closed due to an idle TCP connection. 1 to 99 min: The NPort automatically closes th e TCP connection if there is no TCP activity for the given tim e.
NPort 5400 Series User’s Manual Web Console Configuration 5-19 can be configured for 0 to 1024 bytes. Set to 0 if you do not need to limit the leng th.
NPort 5400 Series User’s Manual Web Console Configuration 5-20 is specified in millis econds and m ust be larger tha n 10 ms. If the user wants to se nd a series of characters in a pac ket, the se r.
NPort 5400 Series User’s Manual Web Console Configuration 5-21 Connect/Disconnect Description St artup/None (default) A TCP connection will be establishe d on startup, and will remain active indefinitely .
NPort 5400 Series User’s Manual Web Console Configuration 5-22 Delimiter 2 Setting Factory Defaul t Necessity 00 to FF None Optional Once the NPort receives both deli miters through its serial port, it immediately packs all data currently in its buffer and sends it to the NPort’s Ethernet port.
NPort 5400 Series User’s Manual Web Console Configuration 5-23 Destination IP address 1 Setting Factory Defaul t Necessity Begin: Empty End: Empty IP addres s range E.g., Begi n: 192.16 8.1.1 End: 192.168.1.10 Port: 4001 Required Destination IP address 2/3/4 Setting Factory Defaul t Necessity Begin: Empty End: Empty IP addres s range E.
NPort 5400 Series User’s Manual Web Console Configuration 5-24 TCP alive check time Setting Factory Defaul t Necessity 0 to 99 m in 7 min Required 0 min: TCP connection is not closed due to an idle TCP connection. 1 to 99 min: The NPort 5400 closes the TCP con nection automatically if there is no TCP activity for the given time.
NPort 5400 Series User’s Manual Web Console Configuration 5-25 Reverse Telnet Mode TCP alive check time Setting Factory Defaul t Necessity 0 to 99 m in 0 Optional Specifies the time slice for checking if t he TCP connection is alive. If no response, the NPort 54 00 will disconnect the original connection.
NPort 5400 Series User’s Manual Web Console Configuration 5-26 Disabled Mode When Operation mode is set to Disabled, that pa rticular port will b e disabled. Check the “Apply the above settings to all serial ports” to apply this setting to the other port.
NPort 5400 Series User’s Manual Web Console Configuration 5-27 Allowable Hosts Input format Any host Disab le 192.168.1.120 192.168.1.120 / 255.255.255.2 55 192.168.1.1 to 192.168.1.254 192.168.1.0 / 255.255.255 .0 192.168.0.1 to 192.168.255 .2 54 192.
NPort 5400 Series User’s Manual Web Console Configuration 5-28 ATTENTION Consult your Network Adm inistrator or IS P for the proper m ail server settings. Aut o warning function may not work pr operly without proper settin gs. NPort SMTP AUTH supports LOGIN , PLAIN, CRAM-MD5 ( RFC 2554).
NPort 5400 Series User’s Manual Web Console Configuration 5-29 Password ch anged The user has ch anged the NPo rt’s password. When the password changes, the NPort will send an e-mail with the password ch ange notice before the NP ort reboots.
NPort 5400 Series User’s Manual Web Console Configuration 5-30 Monitor Monitor Line Click on Line under Monitor to show the operation mode and status of each connection (IPx), for each of the four serial ports. Monitor Async Click on Async under Monitor to show the current status of each of the four serial ports.
NPort 5400 Series User’s Manual Web Console Configuration 5-31 Change Password Input the “Old password” and “N ew password” to chan ge the pa ssword. Leave the p assword boxes blank to erase the password. In this case, the NPort will no t have password protection.
6 6 Chapter 6 Configuring NPort Administrator The following topics are covered in this chapter: Overview Installing NPort Administrator Configuration ¾ Broadcast Search ¾ Specify by IP A.
NPort 5400 Series User’s Manual Configuring NPort Administrator 6-2 Overview NPort Administration Su ite is an integ rated soft ware suite that b undles NP ort Adm inistrator and the IP Serial Librar y, providing everything yo u need to manage, monitor, an d modify your NPort 5400 from a remote location.
NPort 5400 Series User’s Manual Configuring NPort Administrator 6-3 3. Click on Next to install the program using the de fault prog ram name , or select a diffe rent name.
NPort 5400 Series User’s Manual Configuring NPort Administrator 6-4 5. The Installing window reports the prog ress of the installation. 6. Click on Next to proceed with the installation.
NPort 5400 Series User’s Manual Configuring NPort Administrator 6-5 7. Click on Finish to complete the installation of NPort 5400 Administration Suite. Configuration The Admi nistrator-Confi gurati on window is divided int o four pa rts. y The top sectio n contains the function li st and onl ine help area.
NPort 5400 Series User’s Manual Configuring NPort Administrator 6-6 Broadcast Search The Broadcast Search function is used to locate all NPort 5400s that are connected to t he same LAN as your computer.
NPort 5400 Series User’s Manual Configuring NPort Administrator 6-7 Password Protection The NPort 5400 can be passw ord-protected to pre vent unauthorized c onfiguration cha nges. The six possibl e protectio n states are descri bed be low. Note that the term “Fixed’ is borrowed from the st andard fixed IP address networking t erminology .
NPort 5400 Series User’s Manual Configuring NPort Administrator 6-8 1. Select the NPort 5400 with “Lock” status, click the right mouse bu tton, and then select Unlock . 2. Input the password and then click on OK . 3. NPort Administrator will display an “Unlock ok” message.
NPort 5400 Series User’s Manual Configuring NPort Administrator 6-9 1. To start NPort Administrator, click on Start Æ NPort Administration Suite Æ NPort Administrator . 2. Unlock the NPort 5400 y ou wish to co nfigure if it is password protected. R ight click o n the NPort 5400 and select Configure to start the configuration.
NPort 5400 Series User’s Manual Configuring NPort Administrator 6-10 4. Refer to Chapter 5 for each parameter’s function definition. To modify the configuration, you must first click in the modify box to activate the parameter setting box. For example, click on the middle m odify box.
NPort 5400 Series User’s Manual Configuring NPort Administrator 6-11 Web Console You can use the web co nsole to configure device servers in the NPort 5000 lin e. The web console can be opene d from NPo rt Admi nistrator by right clickin g on the de vice server a nd selecting the Web function.
NPort 5400 Series User’s Manual Configuring NPort Administrator 6-12 3. Select the correct ROM file to download. 4. Wait while the Upgrade Firmware action is processed. ATTENTION You can simultaneously upgrade the firmware of multiple NPort 5400s that are of the same model.
NPort 5400 Series User’s Manual Configuring NPort Administrator 6-13 Export Configuration To export the conf iguration of an NPort 5400, right click on the NPort 5400, select Export Configuration , and then follow the onscreen instructions.
NPort 5400 Series User’s Manual Configuring NPort Administrator 6-14 ATTENTION You can simultaneously import the same configuration file into multiple NPort 5400s that are of the same model. To select multiple NPort 5400s, hold down the Ctrl key when selecting an additional NPort 5400, or hold do wn the Shift key to select a block of NPort 5400s.
NPort 5400 Series User’s Manual Configuring NPort Administrator 6-15 Monitor Æ Add T arget Æ Rescan 1. Click on Monitor under Function . 2. Click on Monitor Æ Add T arget from t he menu bar, or click the right mouse button an d select Add Target .
NPort 5400 Series User’s Manual Configuring NPort Administrator 6-16 4. Select your targets from the list, and t hen click on OK . Monitor Æ Load Confi gured COM Port Use the Load C onfigured COM Port functi on to moni tor device ser vers that are bei ng used fo r COM Mapping.
NPort 5400 Series User’s Manual Configuring NPort Administrator 6-17 2. Right cli ck the panel a nd select Settings . 3. Select or de-select Monitor I tems . Use the singl e arrowhe ad buttons to m ove highlighted items from one box to the other. Use the double arrowhead buttons to move all items in one box to the other.
NPort 5400 Series User’s Manual Configuring NPort Administrator 6-18 5. On the Advanced Settings page, select Display warning message for new event and/ or Play warning music for new event . In the second case, you m ust enter the path to the WAV file that you want to be played.
NPort 5400 Series User’s Manual Configuring NPort Administrator 6-19 8. When one of the NPort 5400s loses connection with the Monitor program, a warning alert will display automatically.
NPort 5400 Series User’s Manual Configuring NPort Administrator 6-20 11. The NPort 5400s that were reconnected, and are now “Alive,” will be shown in black color. Port Monitor The process de scribed here i s the same as i n the previous “ Monitor” secti on.
NPort 5400 Series User’s Manual Configuring NPort Administrator 6-21 COM Mapping Windows Admin istration Suite comes with Windows 95 /98/ME/NT/2000/XP Real COM dr ivers. After you install NPort 5400 Administration Suite , there are two w ays to set up the NPort 5400 serial port as your host’s remote COM port.
NPort 5400 Series User’s Manual Configuring NPort Administrator 6-22 3. Add the target to which you would like to map COM ports. 4. The NPort 5400 list that appears is the list gene rated by the previous Br oadcast Search. S elect the NPort 5400 to which you would like to map COM ports.
NPort 5400 Series User’s Manual Configuring NPort Administrator 6-23 6. Select the COM Number . This assigns a COM Num ber that your PC host can use to a ccess the NPort’s serial port. Available COM Numbers and status are shown in the drop-down list.
NPort 5400 Series User’s Manual Configuring NPort Administrator 6-24 However, it might take more time (on the order of several hundred milliseconds) than a native COM1, because it needs to work via Ethernet. That ’s why the native COM ports on the motherboard can work fast with this function call, but the NPort requires much more tim e.
NPort 5400 Series User’s Manual Configuring NPort Administrator 6-25 9. After setting the COM Mapping, remember to select Appl y Change to save the information in the host system registry. The host computer will not have the ability to use the COM port until after Apply Change is selected.
NPort 5400 Series User’s Manual Configuring NPort Administrator 6-26 11. To save the configuration to a text file, select Export COM Mappin g . You will then be ab le to import this configu ration file to another host and use t he same C OM Mapping settings in the other host.
NPort 5400 Series User’s Manual Configuring NPort Administrator 6-27 2. Modify t he port sett ings as needed. 3. Right click in the NPort list section and select Apply Change .
NPort 5400 Series User’s Manual Configuring NPort Administrator 6-28 IP Address Report When the NPort 5400 is used in a dynamic IP envi ronment, users must spend more time with IP management tasks. To m ake things easier, t he NPort 5400 can periodically report its IP address t o the IP location server, in case the address has changed.
NPort 5400 Series User’s Manual Configuring NPort Administrator 6-29 4. Click Go to start receiving the Auto IP address report from the NPort 5400 Automatic Message Log Since NPort Administrator may.
7 7 Chapter 7 IP Serial LIB The following topics are covered in this chapter: Overview IP Serial LIB Function Groups Example Program.
NPort 5400 Series User’s Manual IP Serial LIB 7-2 Overview What is IP Seri al Library? IP Serial Library is a Windows library w ith freq uently used serial comm and sets and su broutines. IP Serial Library is designed to reduce t he comple xity and poor effici ency of serial c ommunicatio n over TCP/IP.
NPort 5400 Series User’s Manual IP Serial LIB 7-3 IP Serial LIB Function Groups Server Control Port Co ntro l Input/O utput Data Po rt Status Inquiry Miscellaneous nsio_init nsio_end nsio_resetserv .
A A Appendix A Pinouts and Cable Wiring In this appendix, we cover th e following topics. Port Pinout Diagrams ¾ Ethernet Port Pinouts ¾ Serial Port Pinouts Cable Wiring Diagrams ¾ Ethernet.
NPort 5400 Series User’s Manual Pinouts and Cable Wiring A-2 Port Pinout Diagrams Ethernet Port Pinouts Serial Port Pinouts DB9 Male RS-232 Po rt Pinouts for NPort 5410 /5450/5450I Terminal Block RS.
NPort 5400 Series User’s Manual Pinouts and Cable Wiring A-3 Cable Wiring Diagrams Ethernet Cables Serial Cables DB9 Female to DB9 Male for N Port 5410.
NPort 5400 Series User’s Manual Pinouts and Cable Wiring A-4 DB9 Female to DB25 Male fo r NPort 5410.
B B Appendix B Well Known Port Numbers This appendix is for your reference about the W ell Known port numbers that may cause networ k problem if you set the NPort into the same port. Refer to RFC 1700 for Well Known port numbers of refer to the following introduction from the IANA.
NPort 5400 Series User’s Manual Well Known Port Numbers B-2 49 (Login Host Prot ocol) (Logi n) 53 Domai n Name Server ( domain) 79 Finger protocol (Finger) 80 W orld W i de W eb HTTP 1 19 Network Ne.
C C Appendix C SNMP Agents with MIB II & RS-232 like group The NPort 5400 has built-in SNMP (Simple Network Management Protocol) agent software. It supports SNMP Tr ap, RFC1317 RS-232 like gr oup and RFC 1213 MIB-II. Th e following table lists the standard MIB-II group, as well as the v ariable implementation for the NPort 5400.
NPort 5400 Series User’s Manual SNMP Agents C-2 System MIB Interfaces MIB IP MIB ICMP MIB SysServices ifInUnknownProtos ipReasm Fails IcmpOutT imeExcds ifOutOctets ipFragOKs IcmpOutParmProbs ifOutUc.
NPort 5400 Series User’s Manual SNMP Agents C-3 Addre ss T ranslation MIB TCP MIB SNMP MIB AtNetAddress tcpRetransSegs snmpInT otalSetV ars tcpConnState snmpInGetRequests tcpConnLocal Address snmpIn.
D D Appendix D Auto IP Report Protocol NPort de vice servers pr ovide several ways to configure Ethernet IP addresses. O ne of them is DHCP Client. When you set up the NPort to use DHCP Client to configur e Ethernet IP add resses, it will automatically send a DHCP request over the Ethernet to find the DHCP Server.
NPort 5400 Series User’s Manual Auto IP Report Protocol D-2 Auto IP Repo rt Format “MOXA ” , 4 bytes Info[0] Info[1] … Info[n] Info [n] Field ID Length Data Length 1 1 V ariable, Length is “.
E E Appendix E Service Information This appen dix shows y ou how to co ntact MOXA for inform ation about t his and ot her products, and how to report problems.
NPort 5400 Series User’s Manual Service Information E-2 MOXA Internet Services Customer satisfaction is our num b er one concern, and to ensure that customers receive the full benefit of our products, MOXA Inter net Services has been set up t o provide tech nical support , driver updates , product i nformati on, and user’s m anual updates.
NPort 5400 Series User’s Manual Service Information E-3 Problem Report Form MOXA NPort 5400 Series Customer name: Comp any: T el: Fax: Email: Date: 1.
NPort 5400 Series User’s Manual Service Information E-4 Product Return Procedure For product repair, exc hange, o r refund, the customer m ust: Provide e vidence of origi nal purchase. Obtain a Product Return Agreement (PRA) from the sales representative or dealer.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Moxa Technologies 5400 Series è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Moxa Technologies 5400 Series - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Moxa Technologies 5400 Series imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Moxa Technologies 5400 Series ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Moxa Technologies 5400 Series, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Moxa Technologies 5400 Series.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Moxa Technologies 5400 Series. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Moxa Technologies 5400 Series insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
