Manuale d’uso / di manutenzione del prodotto IP RoboCam 8 del fabbricante Marmitek
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Pan/Tilt Internet Camera User’s Guide Rev. 3.0 (Dec., 2005).
IPRobo Cam 8 1 T ABLE OF C ONTENTS A B O U T T H I S G U I D E ................... .................................. 3 1 . I N T R O D U C T I O N ...................... ................... ............... 4 F EATURES AND B ENEFITS ..................
2 W EB C ONFIGURATION U TILITY ...................... ................... 21 S YSTEM A DMINISTRATIO N ................................................ 23 V IEWING V IDEO ...................... ...................... ................... 45 6 . I P V I E W P R O .
IPRobo Cam 8 3 A BOUT T HIS G UIDE This manual provides instructions and illustrati ons on how to use your Pan/Tilt In ternet Camera, includes: Chapter 1, Introduction , provides the general information on the camera. Chapter 2, Hardware Installation , describes the hardware installation procedure for the camera.
4 1 I NTRODUCTION Thank you for purchasing the Pan/Tilt Internet Camera, a standalone system that can be connected dir ectly to an Ethernet or Fast Ethernet.
IPRobo Cam 8 5 Features a nd Benef it s Simple To Use The Pan/Tilt Internet Camera is a standalone system with built-in CPU, no special hardw are (such as a PC frame capture card) or software requi red. The camera supports DirectX 9.0; therefore, the only requirement you need is the web browser software such as Internet Explorer 5.
6 password are permitted with pr ivi lege setting controlled by the administrator. Remote Utility The powerful IPView Pro application assigns the administrator with a pre-de fined user ID and password, allowing the administrator to modify the ca mera settings from the remote site via Intranet or Internet.
IPRobo Cam 8 7 Unp acking the Package Unpack the package and check al l t he items carefully. In addition to this User’s G uide , be certain that you have: One Pan/Tilt Internet Camera One A.
8 System Requirement Networking Local Area Networ k: 10Base-T Ethernet or 100Base-TX Fast Ethernet Accessing the Camera For Web Browser Users Operating System: Microsoft® Wind ows® 98SE/ME/ .
IPRobo Cam 8 9 Physic al Descript ion This section describes the ex ternally components’ feature s of your camera. Front Panel There are two LED indicators on the front panel of the camera: Power LED and Link LED . 1. Power LED The Power LED is positioned on the right side of the two LEDs.
10 Rear Panel 1. DC Power Connector The DC power input connector is located on the camera’s rear panel, and is labeled DC5V 2.5A with a single jack socket to supply power to th e camera. Power will be generated when the power supply is connected to a wall outlet.
IPRobo Cam 8 11 Fast Ethernet cabling (which should be Catego ry 5 twisted- pair cable). The port supports the N-Way protocol and “AutoMDIX” function, allowing the camera to automatically detect or negotiate the tr ansm ission speed of the network.
12 2 H ARDW ARE I NST ALLA TION Att aching the Met al Clip To attach the metal cl ip, remove the two rubber pads under the base of the camera fi rstly. Place the metal cli p onto the camera base, and align the two holes of metal clip with two screw holes on the base.
IPRobo Cam 8 13 1. Install the camera to the ceiling using two ceiling screws ( ); or, 2. Install the camera to th e wall using two wall screws ( ). Connecting the Ethernet cable Connect an Ether net cable to the network cabl e con nector loc ated on the camera’s rear panel, and then atta ch it to the network.
14 Att aching th e Power Supply A ttach the external power supply to the DC p ower inpu t connec tor located on camera’s re ar panel, and then connec t it to yo ur local power supply . TIP: You can confirm power sourc e i s supplied from the Power LED on the camera i s illumina ted.
IPRobo Cam 8 15 3 S ECURITY To ensure the highest securi ty an d prevent unauthorized usage of the camera t he Administrator has the exclusive privilege to access the System Administration for settings and control requirements to allow users the lev el of entry and authorize the privileges for al l users.
16 4 A PPLICA TION O F T HE C AMERA The camera can be app lied in wide variety of applications. With the built-in CPU, it c an work as a standalone syste m that provides a web-based solution tr ansmitting high quality video images and sound s for moni to ring purposes.
IPRobo Cam 8 17 Applications Monitoring of local and remote places and objects such as construction sites, hospitals, amusement parks, schools and day-care center s through the use of a web browser. Capture single frame images from the IPView Pro application.
18 Application Diagrams of the Camera Home Applications.
IPRobo Cam 8 19 SOHO Applications.
20 Enterprise Applications.
IPRobo Cam 8 21 5 U SING THE C AMERA You can access and manage the camera through: 1) a web browser, and 2) the enclosed software IPView Pro. This chapter describes the Web Configuration Utility, and provides the instructions on using the camera with a web browser.
22 to communicate. Welcome Scree n of the Configuration Utility After the default IP address is enter ed from the browser, the camera Welcome screen will appear with a still image.
IPRobo Cam 8 23 System Administration Under the Welcome screen of the Configuration Utility, click System Administration to enter the administration window that contains the setting s required for the came ra in the top menu bar, including Management , Configuration , Tools , Help , and Home .
24 System Click the System item in the left column to display the device status of your ca mera (as shown above). - Device Status: The information about the camera, including the Camera Name, Location, Model, Firmware Version, MAC Address and IP Address, can be found in this field .
IPRobo Cam 8 25 Compression Rate, Frame Rate, Frame Size and IP Address, can be found in this field. Network Click the Network item in the left column to display the information of the LAN.
26 User Click the User item in the left column to display the user(s) information. - Active Users: The items in this field display the user(s) information, in cluding t he user(s) IP address, Name, and DateTime.
IPRobo Cam 8 27 System Administration J Configuration The Configuration window contains commands for settings that are required to input key det ails to setup the camera for operation.
28 Admin: This field is used to enter the administrator name along with the password to access the System Administration settings. Be sure to enter the password twice to confirm the details once in the Admin Password field and again in the Confirm Password field.
IPRobo Cam 8 29 The default setting for the LED control is at Normal . When you have c onfigured the LED control, the correct illumi nation will be set after 1 minute. Video Click the Video item in the left column to setup the image configuration of your camera.
30 Brightness Control: Adjust the brightness level with default setting at 64 . Contrast Control: Adjust the contrast level wit h default setting at 64 .
IPRobo Cam 8 31 Network Click the Ne twork item in the left column to set up the LAN configuration of your camera. - TCP/IP: The items in this field display the information of the local area network.
32 (DHCP) the cam era w ill be assigne d an IP addres s from th e DHCP s erver automat ically. Every time when the came ra starts up, plea se m a k e s u r e t h a t t h e D H C P s e r v e r i s s e t t o assign a static IP address to your camera.
IPRobo Cam 8 33 the Enable option to en able the function of your camera. User Click the User item in the left column to add, edit and delete users for your camera. - User Access Control: Access Control: The administrator has the authority to give permission for the privilege to control the device to users by sele cting Enable or Disable .
34 name, enter the necessary information first and click the Add button. Delete User: Select the user you want to delete from the pull-down menu, and then click t he Delete button. User List : This list displays the current users status of your camera.
IPRobo Cam 8 35 minutes. When selectin g this option, you have to enter the required information in the following fields: IP Address Enter the IP Address of the Time Server in this box. Protocol Two options of NTP or Time are availa ble for your s electi on to link with t he Time Server.
36 - FTP Server: This field contains the following six basic setting s for your FTP server. Host Address: The IP Address of the target FTP server. Port Number: The standard port number for the FTP server is Port 21 , and it’s also the default setting.
IPRobo Cam 8 37 Password: Enter the user password in this field to login the FTP server. Directory Path: Enter an existing folder name i n this field, and the images will be uploaded to the given folder. Passive Mode: This function depends on your FTP server.
38 upload the image. The setting refe rs to Base File Name and File information above. E-mail Click the E-mail item in the left co lumn to setup configuration for E-mail a ccount, time schedule and manual operation settings. - E-mail Account: This field contains the following six basic settings for your FTP server .
IPRobo Cam 8 39 Sender e-mail Address: Enter the e-mail address of the user who will send the e-mail. Receiver e-mail Address: Enter the e-mail address of the user who will recei ve the e-mail. User Name: Enter the user name in this field.
40 System Administration J Tools The Tools window contains commands for restarting the camera. Click Tools i n the top menu bar and the Tools window will appear as below: FTP Se rver Test Click the FTP Server Test item in the left column to test your FTP server (as shown above).
IPRobo Cam 8 41 E-mail Test Click the E-mail Test item in the left column to test your e- mail account. - Test E-mail Account: Click the Test button to test the e-mail account you provided.
42 Firmware Upgrade When new firmware is availabl e, you can upgrade it t hrough this window. Click the Browse… button to point to t he firmware file, and then click Update t o start upgrading. Backup Click the Backup item in the left column to backup the current configuration.
IPRobo Cam 8 43 - Backup Device Configuration to File: Do you really want to backup the configuration to file? Click the Backup button from this option, and you can save the current configuration to file. - Restore Device Configuration from File: You can resume the device confi guration from saved fil e in the computer.
44 System Administration J Help The Help window provides the basic information of the camera. Click Help in the top menu bar and the Help window will appear as below: About Displays the camera’s model name and version.
IPRobo Cam 8 45 clockwise or anti-clock wise to the desire ima ge quality. Please refer to Appendix F for detailed instruct ion. Vi e w i n g Vi d e o To view video images from the browser, click View Video – ActiveX Mode or Java Mode from the Welcome screen to access the video images from your browser.
46 View Image – ActiveX Mode and Java Mode Camera Name & Date/t ime: The Camera name and the current date/time will be displayed when the related information are entered under Configuration of Web Configuration Utility.
IPRobo Cam 8 47 Controlling the Camera You can control the camera’s viewing angel through the control buttons on the left side of the viewing window. Control buttons Adjusting the Viewing Angle To adjust the camera’s view ing angel, simply click the Up / Down / Left / Right button.
48 Storing the Position You can store the position(s) t hat you want to monitor, s o that you can quickly move the camera’s lens to f ocus on the object that you want. You can store up to 24 positions in the camera (the number “0” is for default position “Home”).
IPRobo Cam 8 49 6 IPV IEW P RO This chapte r describes IPView Pro, which is a powerful software application designed with a user-friendly interface for ease of control and navigation requirements. Inst allation Step 1 Insert the CD-ROM into the CD -ROM drive to initiate the auto-run program.
50 Step 2 Click the IPView Pro item to activate the InstallShield Wizard. Click Next in the welcome screen. Step 3 Read and accept the License Agreement; then, click Yes .
IPRobo Cam 8 51 Step 4 Choose the destination location. If no specif ic requirement, leave the default setting and clic k Next . Step 5 The InstallShield Wizard starts to install the s oftware, and the progress bar indicates the installation is proceeding.
52 Step 6 If you use Windows® 2000/XP, it will appear a Digital Signature warning screen. Click Continue Anyway (Windows® XP) or Yes (Windows® 2000).
IPRobo Cam 8 53 Getting S t arted This section describes the User Interface of IPView Pro, with detailed procedures for using the application. To start running IPView Pro, click Start > Programs > IPView Pro > IPView Pro . The main screen will appear as below: NOTE: IPView Pro requires the system’s resolution setting up to 1024x768.
54 Item Feature NO. Item Description Date/Time Show current date/time. Status Mode Window Show the camera’ s status in this window. Click the Change Stat us Mode bu tton ( ) on the right low.
IPRobo Cam 8 55 Show thirteen camera s in View Window with the first one as the major view. Show sixt een ca mera s in View Window. Show the selected came ra in full screen vi ew. Enable displaying t he video vie ws in circle s. Key Lock Button Click to lock/unlo ck the ca mera.
56 Recor d Button Record video clip of the sel ected camera and save it in the comput er. The stor age position can be configured in S ystem Configurati on. When you cli ck the button, you can select Manual Record , Schedule Record , or Motion Record .
IPRobo Cam 8 57 Using IPV iew Pro Adding a Camera To add a camera: 1. Click the System Configure button to enter the System Configuration. If you are not sure of the camera’s IP address, you can click Search to search the availab le camera(s) within the network.
58 2. Select the camera you want by highlighting it , and then click Add Camera . 3. Click Save , and then click the System Configure button to return to View Window. The selected camera’s video will be d isplayed now. Alternately, you can add a ca mera by entering the its IP address directly: The c amera found within the n etwo rk.
IPRobo Cam 8 59 4. Select the Input IP tab. 5. Enter the camera’s IP address (default: 192.168.0.20) and Port (default: 80), and then click Add Camera . 6. Click Save , and then click the System Configure button to return to View Window. The selected camera’s video will be d isplayed now.
60 Removing a Camera To remove the camera from the list: 1. S elect the came ra you want to remove. 2. Click Delete Camera . Viewing a Camera From the Vi ew Modes of the panel , you can select one- camera mode or othe r modes to display your video. IPView Pro al lows a maximum of 16 cameras f or viewing.
IPRobo Cam 8 61 Recording Video IPView Pro allows you to record the video cl ip and save it in your computer through the following methods: Manual Record , Schedule Record , and Motion Record . When you click the Record button and select Manual Record , it will start recording.
62 Configuring th e System Clicking the System Configure button on the panel allows you to configure the system sett ings, and the System Configuration Screen will appear i n the View Window as shown below. Once configured, click Save to sa v e t he settings, and then click the System Configure button again to exit configuration.
IPRobo Cam 8 63 Camera Configuration In this field, you can add/delet e the camera (as described in the previous section). Also, you can configure the following settings: Web Configuration In the left column, selecting the Web Configuration item will launch the Web Configurat ion Utility in View Window.
64 Motion Configuration-1 The Motion Configuration-1 item provides the commands for motion detection control. Before configuring, you should select one camera from the pull-down menu. - Detect Region: Full picture – When you select this option, the camera will monitor the whole area.
IPRobo Cam 8 65 when some motion d etected wi thin the are a, the camera starts reco rding automati cally. You c an set multiple are as in the view screen. Cli ck Delete Reg ion to remove the area selected. Click Clear All Region to remove a ll areas in t he view screen.
66 Motion Configuration-2 The Motion Configuration-2 item allows you to configure to the alarm and e-mail setting. - Invoke Alarm: Select this option to e nable al arm when some moti on detected by th e system.
IPRobo Cam 8 67 Tools The Tools item allows you to configure to the al arm and e- mail setting. - Reset: Res tore the original set ting of your camera. Do you really want to reset this device? Click Yes in the pop-up dialog box to confirm. - Factory Reset: Restore the factory default settings of the camera.
68 Mailing Configuration When Motion Detection function is enabled and t he Send e- mail option is checked, you should enter t he required information in the res pective fields. - Mail Server: Enter the mail server address that is used to send your e-mail.
IPRobo Cam 8 69 - User Name /Passwor d: Enter the user name/password to login the mail server. - Interval Time: Enter a number in this box to setup the time (in second) to send E-mail regularly. Proxy Server Check the Proxy Server option a nd enter the required settings in the Address and Port boxes to enable and u se the Proxy Server function.
70 Recording Configuration In this field, you can co nfigure the st orage settings. - Log Storage: Reserved HDD Space For MS-Windows OS – You can reserve 500 MB to 1000 MB hard disk space for the program.
IPRobo Cam 8 71 Storage List – The destination folder to save the recorded video file can be specified here. Click Modify to change the current path setting; cl ick Add to add a new destination folder; click Delete to remove a selected path setting.
72 Schedule-Recording Configuration This recording function will work after you have enabled respective settings in the Schedule mode. The recording schedule can be defined by Date Mode or Week Mode . - Date Mode: First, select the camera desired f rom the pull-down menu.
IPRobo Cam 8 73 - Week Mode: First, select the camera desired from the pull-down menu. Then, setup the ti me in the Start / Stop fields, and select the we ekda y from the buttons. Click Add to add the recording schedul e to the list. Click Save to save the settings.
74 Others When multiple cameras connect ed, this optio n allows the system to display these views as the main view in circles according to your time settings.
IPRobo Cam 8 75 Log List This filed displays the user(s) infor mation, which include the Date, MAC address, and the brief description of events..
76 About This filed provides infor mati on of the software application..
IPRobo Cam 8 77 7 A PPENDIX A. Frequently Asked Questions Internet Camera Features Q: What is an Internet Camera? A: The camera is a standalone system connecting directly to an Ethernet or Fast Ethernet network.
78 Q: What algorithm is used to compr ess the digit al image? A: The camera utilizes the JPEG image compression technology providing high quali ty images for u sers. JPEG is adopted since it is a standard for i mage compression and can be applied to various web browser and application software without the need to install extra softwar e.
IPRobo Cam 8 79 transmits image data, the default port 8481 is a lso required. Therefore, it is neces sary to open p ort 8481 of the network for remote users to acce ss the camera.
80 C. T rouble Shooting Q: I cannot access the camera from a web browser. A1: The possible cause might be the IP Address for the camera is already being used by another device. To correct the possible problem, you need to first disconnec t the camera from the network.
IPRobo Cam 8 81 sections of t he workstation. Therefore the IP ad dress of the camera must be set fr om a workstation on the same subnet. A3: Other possible problems might be due to the network cable.
82 Q: Why does a series of broad vertical white line appears through out the image? A: A likely issue is that the CMOS sensor become s overloaded when the light source is too bright such as direct exposure to sunlight or halo gen light. You need to reposition the camera into a more shaded area immediately as this will dam age the CMOS sensor.
IPRobo Cam 8 83 open the Display Properties on yo u r desktop and configure your display to show at leas t 65’000 colors for example at least 16-bit. NOTE: Applying only 16 or 256 colors on your com puter will produce dithering artifacts in t he image.
84 D. T ime Zone T able.
IPRobo Cam 8 85.
86 E. Xplug Control Inst allation Installation To Web Server 1. Installation: Copy the “xplug.ocx” file to any WE B Server tabl e. 2. Setting (Configuration): From the Web Configuratio n menu select “System” and under the “Loading ActiveX Fr om” input web server location (http://www.
IPRobo Cam 8 87 Installation To Local PC Insert the CD-ROM into the CD-ROM drive to initiate the auto-run program. Once comp leted, a menu screen will appear as below: To install Xplug Control, click the Xplug Control item to activate the installation proc edure for the plug-in program.
88 The Welcome screen wi ll appear. Click the Next button to proceed with the install ation. The License Agreement prompt will appear as b elow. Read the details carefully and click the Yes button to continue with the installation procedure.
IPRobo Cam 8 89 Click the Finish button to complete Setup of the Xplug Control Utility program f or the camera..
90 F . Adjust Internet Camera Focus To adjust the focus of the lens, yo u need to turn the lens slowly in either clockwi se or anti-clockwise direction until the desired image appears. DO NO T over turn the lens in either of the directions, a s it will be out of focus.
IPRobo Cam 8 91 G . S pecification Image Sensor Sensor resolution : 640 x 480 pi xel Sensor type : 1/4” Color CMOS Sensor Lens : f: 6.0 mm, F : 1.8 Video Image compression : JPEG Image Frame rate : .
92 CPU : RDC R2880 RAM : 8MB Flash ROM : 2MB OS : RTOS Power Supply : DC 5V 2.5A, switching type Power consumption : 6.5 Watt (1300mA x 5V) LED Indicator : Power LED (Blue) Link LED (Orange) Pan/Tilt : Pan -170°~ +170° Tilt +45 ~ -90° Software Browser : Internet Explorer 5.
IPRobo Cam 8 93 H. Glossary of T erms NUMBERS 10BASE-T 10BASE-T is Ethernet over UTP Cate gory III,IV, or V unshielded twiste d-pair media. 100BASE-TX The two-pair twisted-me dia implementation of 100BASE-T is called 100BASE-TX . A Applet A pplets are small Java prog rams that can be embedded in an HTML p age.
94 that resides at the TCP/IP I nternet layer that delivers data on the same network b y translating an IP address to a physi cal address. AVI A udio Video Interlea ve, it is a Win dows platform audio and video file type, a common format for small movies and vi deos.
IPRobo Cam 8 95 dynamic IP addres ses to devi ces on a netwo rk. With dynamic add ressing, a device can have a different IP a ddress every time it connects to the network. In some systems, the dev ice's IP address can even chan ge while it is still connected.
96 Windows NT: Start | Programs | Command Prompt Windows ME: Start | Prog rams | Accessories | MS-DOS Prompt Windows 2000: Start | Programs | Acce ssories | Command Prompt . Dynamic DNS Dynamic DNS is a syst em for allowing an Internet do main nam e to be assign ed to a varying IP address.
IPRobo Cam 8 97 the form of electrical si gnals, between devices. Ethernet is an implementat ion of CSMA/CD that operates in a bus or st ar topology. F Fast Ethernet Fast Ethernet, also c alled 100BASE-T, operates at 10 or 100 Mbps per se cond over UT P, STP, or fiber-optic media.
98 HEX Short for hexadecimal re fers to the base-16 number syst em, which consists of 16 unique symbols: the numbe rs 0 to 9 and the let ters A to F. For example, the d ecimal number 15 is repr esent ed as F in th e hex adecim al numb erin g system.
IPRobo Cam 8 99 IP Internet Protocol i s the st andard that describes the layout of the basi c unit of information on the Internet (th e packet ) and also d etails the numerical addressing fo rmat used to route th e information. Your Inte rnet se rvice p rovide r controls the IP address of any device it connects to the Internet.
100 designed for writing p rogra ms that can be saf ely downloaded to your computer through the Internet wit hout the fear of viruse s. It is an object-o riented multi-thre ad programmi ng best for creating applets and application s for the Internet, Intranet and other complex, dist ributed network.
IPRobo Cam 8 101 NAT Network Address Tra nslat o r generally ap plied by a router, that makes man y different IP addres ses on an internal network app ear to the Int ernet as a single address. For routing me ssages properl y with in your networ k, ea ch devi ce req uir es a unique IP address.
102 PING Packet Internet Groper, a utility used to determine whether a sp ecific IP address is accessible. It function s by sending a p acket to the specified address and wa its for a reply. It is primarily used to troubleshoot Internet connections. PPPoE Point-to-Point Protocol over Ethernet.
IPRobo Cam 8 103 Detection (CSMA/CD),imp lemented as token- ring, ARCNE T, FDDI, or Ethernet. The Route r Information Protocol (RIP),a part of the Transmissi on Control Prot ocol/Internet Protocol (TCP/IP) suit e, forwards packets from one network to another usi ng the same net work protocol.
104 SMTP The Simple Mail Transfe r Protocol is used for Internet mail. SNMP Simple Net work Management Prot ocol. SNMP was design ed to provide a common f oundation for managing network devi ces. Station In LANs, a station consists of a device that can communicate data on t he network.
IPRobo Cam 8 105 Transceivers also ca n be used on 10B ASE-2 or 10BASE-T networks to attach de vices with AUI ports. U UDP The User Datagram Protoc ol is a conne ctionless protocol that reside s above IP in the TCP/IP suite ULP The upper-layer proto col refers to Application Layer protocols su ch as FTP,SNMP, and SMTP.
106 Windows Windows is a graphi cal user interface fo r workstation s that use DOS. Workgroup A workgroup is a group of users who are physically located together and conn ected to the same LAN, or a group of users who are scattered through out an organization but are logically connect ed by work an d are conne cted to the same network g roup.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Marmitek IP RoboCam 8 è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Marmitek IP RoboCam 8 - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Marmitek IP RoboCam 8 imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Marmitek IP RoboCam 8 ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Marmitek IP RoboCam 8, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Marmitek IP RoboCam 8.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Marmitek IP RoboCam 8. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Marmitek IP RoboCam 8 insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
