Manuale d’uso / di manutenzione del prodotto OL-1747-02 del fabbricante Able Planet
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THE SPECIFICA TIONS AND INFORMA TIO N REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTI CE. ALL ST A TE MEN TS, I NF ORMA TION, AND RECOMM ENDA TIONS IN THIS MANUAL ARE B ELIEVED TO BE ACCURA TE BUT ARE PRESENTED WITHOUT W ARRAN TY OF ANY KIND, EXPRESS OR IMPLIED .
iii Siemens 975 1 9006i DTMF Integrat ion Guide OL-1747-02 CONTENTS Preface v Pur pose v Audienc e v Organi zati on vi Convent ions vi Cisco Uni ty Docu mentati on vii Obtain ing Docu ment ation ix Ob.
Contents iv Siemens 9751 9006i DTMF Int egration Guid e OL-1747-02 APPENDI X A Exitin g and Start ing the Ci sco Unity Soft ware and Serv er A-1 Exiti ng the Cisc o Unity Software A- 1 Shutti ng Do wn.
v Siemens 975 1 9006i DTMF Integrat ion Guide OL-1747-02 Preface This p ref ace de scribe s the pur pose , audi ence, org ani zati on, and con vention s of t he Siemens 9751 900 6i D TMF Int e gration Guide . It al so provides in format ion on ho w to obtain r elated do cumentation.
Preface Organization vi Siemens 9751 9006i DTMF Int egration Guid e OL-1747-02 Organization Chapter 1 of the Si emens 9751 9006i D TMF Int e gration Gui de describes the steps needed to integrate the phone system and t he voice messagi ng system.
vii Siemens 975 1 9006i DTMF Integrat ion Guide OL-1747-02 Preface Cis co Uni ty Docu ment at ion The Sie mens 97 51 900 6i D TMF In t e gration Guide also uses the followin g convention: Cautio n Means re a d e r b e c a re f u l . In this situation, you might do somethin g tha t coul d result in equi pment damage or loss of dat a.
Preface Cisco Unity Documentation viii Siemens 9751 9006i DTMF Int egration Guid e OL-1747-02 Cisco Unity System Adm inistra tion Guid e A v ailabl e in HTML and PDF fo rmat s on the Cisco Unity Do cumenta tion com pact disc and on Cisco. com at http://www .
ix Siemens 975 1 9006i DTMF Integrat ion Guide OL-1747-02 Preface Obt ain ing Do cume ntat io n Obtaining Documentation The follo wing sectio ns prov ide sources fo r obtaining documentation f rom Cisco Systems.
Preface Obtainin g Techn ical Assist ance x Siemens 9751 9006i DTMF Int egration Guid e OL-1747-02 Documentation Feed back If you are reading Cisco produc t document ation on t he W or ld Wi de W eb, you ca n submit technic al comments electr onically .
xi Siemens 975 1 9006i DTMF Integrat ion Guide OL-1747-02 Preface Obtaini ng T echnical Assi stance Customers and partners can self -registe r on Cisco.
Preface Obtainin g Techn ical Assist ance xii Siemens 9751 9006i DTMF Int egration Guid e OL-1747-02 Contacting TAC by Telephone If you have a priority l e vel 1(P1) or prior ity lev el 2 (P2) pro blem, conta ct T AC b y telepho ne and immedia tely ope n a ca se.
C HAPTER 1-1 Siemens 975 1 9006i DTMF Integrat ion Guide OL-1747-02 1 Siemens 9751 9006i DT MF Integration Integration Overview Before per forming the follo win g integratio n steps, conf irm tha t the Cisco Unity ™ serv er is r eady f or the i nteg ration b y co mpleting the ap propriate tasks i n the Cisco Unity Installation Guide .
Chapter 1 Siemens 9751 9006i DTMF Integrat ion Integra tion Overv iew 1-2 Siemens 9751 9006i DTMF Int egration Guid e OL-1747-02 Requirements The Siem ens 9751 90 06i integrati on suppor ts configuratio ns of the following compone nts: Phon e Syst em • Siemen s 9 751 90 06i (Release 9005 i s n ot su ppo rte d.
1-3 Siemens 975 1 9006i DTMF Integrat ion Guide OL-1747-02 Chapter 1 Sie mens 9751 9 006i DTMF Integration Integration Description Cisco Unity Server • The D ialog ic ® D/41E PCI ™ , D /120JCT -L.
Chapter 1 Siemens 9751 9006i DTMF Integrat ion Program ming the Phone Sys tem 1-4 Siemens 9751 9006i DTMF Int egration Guid e OL-1747-02 Integration Features The Siem ens 9751 90 06i integrati on with.
1-5 Siemens 975 1 9006i DTMF Integrat ion Guide OL-1747-02 Chapter 1 Sie mens 9751 9 006i DTMF Integration Program ming th e Phon e System To program the phone system for analog ports Step 1 Use the ADDDPLN comm and to create an e xte nsion for each v o ice mes saging port an d for the hunt group pi lot numbe r .
Chapter 1 Siemens 9751 9006i DTMF Integrat ion Program ming the Phone Sys tem 1-6 Siemens 9751 9006i DTMF Int egration Guid e OL-1747-02 Step 3 Repeat Step 2 fo r eac h re mainin g SL MA v oice messagin g p ort t ha t ans wer s c alls . Step 4 Use the ADDSCSU c ommand to create th e fi rst SLMA v oice messa ging port th e sets MWIs.
1-7 Siemens 975 1 9006i DTMF Integrat ion Guide OL-1747-02 Chapter 1 Sie mens 9751 9 006i DTMF Integration Program ming th e Phon e System All MWIs on subscribe r extens ions are turn ed of f when the ph one system re starts. T o reset MWIs, run the pho ne system Mess age-W aitin g Refre sh utility on me nu 13.
Chapter 1 Siemens 9751 9006i DTMF Integrat ion Program ming the Phone Sys tem 1-8 Siemens 9751 9006i DTMF Int egration Guid e OL-1747-02 Make sure that the phon e syste m sen ds calls onl y to Cisco U nit y voice ports that are set to Answer Calls on th e System > Ports page in the Cisco Unity Administrato r .
1-9 Siemens 975 1 9006i DTMF Integrat ion Guide OL-1747-02 Chapter 1 Sie mens 9751 9 006i DTMF Integration Program ming th e Phon e System Step 8 Go to m enu 4.1 - P ort Ass ign ment s an d s et t he fol lo w ing para me ters . Step 9 Go to menu 6.1 - T ransfer D ialing Seq uenc e and set the fo llowing param eters.
Chapter 1 Siemens 9751 9006i DTMF Integrat ion Configurin g Cisco Unity for the Integration 1-10 Siemens 9751 9006i DTMF Int egration Guid e OL-1747-02 Step 10 Program ea ch phon e to forwar d calls t.
1-11 Siemens 975 1 9006i DTMF Integrat ion Guide OL-1747-02 Chapter 1 Sie mens 9751 9 006i DTMF Integration Configuring Cisco Unity for the Integration Step 4 If the setting is not Analog or Multiple Integrations , cont act your sales representativ e for the n ecessary system key .
Chapter 1 Siemens 9751 9006i DTMF Integrat ion Test ing th e In tegra tion 1-12 Siemens 9751 9006i DTMF Int egration Guid e OL-1747-02 Step 7 For the settings to take ef fect, exit and restart the Cisco Unity softwa re. For more information , see Appendix A, “Exiting and Starting the Cisco Unity Softw are and Serv er .
1-13 Siemens 975 1 9006i DTMF Integrat ion Guide OL-1747-02 Chapter 1 Sie mens 9751 9 006i DTMF Integration Testing the Integration Step 7 Under Transfer Incom ing Calls, cli ck Y es, Ring Subscriber’ s Extension , an d confirm that the extension numbe r is for Phon e 1.
Chapter 1 Siemens 9751 9006i DTMF Integrat ion Test ing th e In tegra tion 1-14 Siemens 9751 9006i DTMF Int egration Guid e OL-1747-02 Step 6 Conf irm that, after the nu mber of r ings that the phone system is set to wait , the call is forwa rded to Cisco Unity and that you hear the gree ting for Example Subscrib er .
1-15 Siemens 975 1 9006i DTMF Integrat ion Guide OL-1747-02 Chapter 1 Sie mens 9751 9 006i DTMF Integration Testing the Integration To s et up sup ervised tr ansfer on Cisco Un ity Step 1 In the Cisco Unity Administrator, go to Subscriber s > Subscribers > Call Tr a n s f e r .
Chapter 1 Siemens 9751 9006i DTMF Integrat ion Test ing th e In tegra tion 1-16 Siemens 9751 9006i DTMF Int egration Guid e OL-1747-02 Step 8 On the Sta tus Mo nitor , confi rm that the state of the po rt handl ing the c all ch anges to “Idle .” This stat e means that the port was succe ssfully rele ased when the call ended.
C HAPTER 2-1 Siemens 975 1 9006i DTMF Integrat ion Guide OL-1747-02 2 Dual Phone System Integration Cisco U nity ca n be integrated w ith one e ach of the following phone sy stems at the same time: • A traditiona l, circu it-switche d phone syste m.
Chapt er 2 Dual P hon e Sys tem Int egra tion Dual Phon e System In tegration O verview 2-2 Siemens 9751 9006i DTMF Int egration Guid e OL-1747-02 2. Integrate the traditional phone system and Cisco Unity. See instruction s earlier i n this in teg ration guid e.
2-3 Siemens 975 1 9006i DTMF Integrat ion Guide OL-1747-02 Chapt er 2 Du al Pho ne S yste m Int egrat ion Changing Cisco Unity Administrator Settings 4. Reinstall the A V -Cisco TS P . See the “T o reinstall the A V -Cisco service pro vider ” sect ion on pa ge 2-9 .
Chapt er 2 Dual P hon e Sys tem Int egra tion Changing Cisco U nity Adm inistrator Se ttings 2-4 Siemens 9751 9006i DTMF Int egration Guid e OL-1747-02 Cautio n Specify set tings for the traditional p hone system bef ore specifying settings for Cisco CallM anager .
2-5 Siemens 975 1 9006i DTMF Integrat ion Guide OL-1747-02 Chapt er 2 Du al Pho ne S yste m Int egrat ion Changing Cisco Unity Administrator Settings Step 3 Adjust other settings as appropr iate. Fo r more infor mation about the o ther settings on the Switch pag e, see the online Help in the Cisco Unity Adm inistrator.
Chapt er 2 Dual P hon e Sys tem Int egra tion Changing Cisco U nity Adm inistrator Se ttings 2-6 Siemens 9751 9006i DTMF Int egration Guid e OL-1747-02 Step 2 In the Por t Assignments sectio n, indicate the range o f ports to be a ssigned to th e tradit iona l ph one sy stem .
2-7 Siemens 975 1 9006i DTMF Integrat ion Guide OL-1747-02 Chapt er 2 Du al Pho ne S yste m Int egrat ion Changing Cisco Unity Administrator Settings To select wh ich phone syste m subscribers an d ca.
Chapt er 2 Dual P hon e Sys tem Int egra tion Changing the N umber of Installed Ports 2-8 Siemens 9751 9006i DTMF Int egration Guid e OL-1747-02 Step 2 For each de vice, in the Switch list select the phon e system that Cisco Unity uses to dial ou t when notifyi ng subscrib ers of new messages.
2-9 Siemens 975 1 9006i DTMF Integrat ion Guide OL-1747-02 Chapt er 2 Du al Pho ne S yste m Int egrat ion Changin g the Num ber of In stall ed Por ts To remove the existing AV-Cisco TSP Step 1 On the Cisc o Unity server , log on to W indows as an admini strator .
Chapt er 2 Dual P hon e Sys tem Int egra tion Changing the N umber of Installed Ports 2-10 Siemens 9751 9006i DTMF Int egration Guid e OL-1747-02.
A-1 Siemens 975 1 9006i DTMF Integrat ion Guide OL-1747-02 APPENDIX A Exiting and Starting the Cisco Unity Software and Server Exiting the Cisco Unity Software This section pro vides tw o procedures for ex iting the softw are: from the Cisco U nit y se rver an d f rom a no ther com put er .
Appendi x A Exiting an d Starting the Cisco Unity Software a nd Server Shutting Down or Restarting the Cisco Unity Server A-2 Siemens 9751 9006i DTMF Int egration Guid e OL-1747-02 Step 2 Start Inter net Ex plorer, and go to http://<Ci sco Unity server name> /status.
A-3 Siemens 975 1 9006i DTMF Integrat ion Guide OL-1747-02 Appendi x A Exiting and Star ting the Cisc o Unity Software and Serv er Starting the Cisc o Unity Software Cisco Unity is a W indo ws service tha t is conf igured to start automa tically when you turn on or re start the server .
Appendi x A Exiting an d Starting the Cisco Unity Software a nd Server Starting the Cisco Unity Software A-4 Siemens 9751 9006i DTMF Int egration Guid e OL-1747-02 To st art the Ci sco Unity softw are from ano ther com puter Step 1 Start Inter net Ex plorer, and go to http://<Ci sco Unity server name> /status.
B-1 Siemens 975 1 9006i DTMF Integrat ion Guide OL-1747-02 APPENDIX B Remapping Exte nsion Numbe rs The Remap ping Feature The ext ension remappin g feature lets you con vert the cal ling numbers and forwarding nu mb ers of c alls tha t Ci sco Unity ha ndle s to the extensi on s of y our choic e.
Append ix B Remap ping Exte nsion Numb ers Setting Up Cisco Unity to Remap Exten sion Numbe rs B-2 Siemens 9751 9006i DTMF Int egration Guid e OL-1747-02 By performing the procedure, you can c reate multiple files in either or both of two direct ories : • In the Calli ng directo ry , one or mo re .
B-3 Siemens 975 1 9006i DTMF Integrat ion Guide OL-1747-02 Appendix B Rem apping E xtensio n Num bers Syntax a nd Exampl es An .exm file can have only one [Number Ma ppings] se ction. Step 6 Using the wildcards and e xamples in the foll ow ing “Syntax an d Exampl es” section, enter one r emapping rule on t he line .
Append ix B Remap ping Exte nsion Numb ers Syntax an d Examples B-4 Siemens 9751 9006i DTMF Int egration Guid e OL-1747-02 Cisco Unity e x ecu te s rule s in the ord er th e y app ea r in th e .
C-1 Siemens 975 1 9006i DTMF Integrat ion Guide OL-1747-02 APPENDIX C Assigning Dialogic Ports for a Dual Phone System Integration In a dua l phone system in tegration, C isco Unity assigns a voice me.
Append ix C Assig ning Dialog ic Ports for a Du al Phone Sys tem Integrati on C-2 Siemens 9751 9006i DTMF Int egration Guid e OL-1747-02 To set the Port assignments in the Registry Cautio n Chan ging th e wrong reg istr y ke y o r enter ing an i ncorr ect v a lue can c ause th e server to malfunc tion.
C-3 Siemens 975 1 9006i DTMF Integrat ion Guide OL-1747-02 Appendix C A ssigni ng Dialogi c Ports for a D ual Phone Syst em Integrat ion Step 14 Close the Regi stry Editor . Step 15 For the settings to take ef fect, exit and restart the Cisco Unity softwa re.
Append ix C Assig ning Dialog ic Ports for a Du al Phone Sys tem Integrati on C-4 Siemens 9751 9006i DTMF Int egration Guid e OL-1747-02.
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