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MERLIN LEGEND ® Communications System Rel ease 6 .0 Syste m Mana ger ’s Guid e 555-660- 118 Comcod e 10813604 5 Issue 1 Februar y 199 8.
Copyright <Supersc ript>© 1998, Lucent Technolo gies Document 555- 660-118 All Rights Reserv edComcode 1081360 45 Printed i n USAIssue 1 February 1998 Notice Every ef fort wa s made t o ensure that t he i nformat ion i n t his boo k was compl ete an d accura te at the t ime of pri nt ing .
MERLIN LEGEND ® Communica tions Syst em Release 6. 0 System Man ager ’ s Gu id e Syst em I nforma tion Sh eet If you have a problem with your system, you ma y be able to resolve i t quick ly and easily by following the appropriate t roub leshooting procedure in this guide.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Content s Page iv Conten ts IMPORTANT SAFETY INSTRUCTIONS xv New F eatures and Enhanc ements xvii ■ Release 6.0 Enhanc em ents xvii Prior Releases : Features and Enhancem e nts xxiii ■ Release 3.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Content s Page v ■ System Cap acities 2–25 ■ Auxiliary Components 2–26 ■ .
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Content s Page vi ■ Adding/Rem oving a Line 6–57 ■ Adding a DLC Operator Posi.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Content s Page v ii ■ Calls Not Going to Coverage 8–20 ■ Trouble H earing Cal.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Content s Page viii C System Cap acities C–1 D System P lanni ng Forms D–1 E Re.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Figur es Page ix Fi gu res 2 Abo u t the Sy st e m 2–1 2–1 The Local Loop 2–3.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Figur es Page x 6 Managing t he System 6–1 6–1 Informa t i on Screen 6–7 6–.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Tables Page xi T ables 2 Abo u t the Sy st e m 2–1 2–1 Mode s of O peration 2.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Tables Page x ii 5 P ut tin g the Sy st e m to Wo r k 5–1 5–1 Medi c al Office .
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Tables Page xiii 8 T rouble shootin g the System 8–1 8–1 Chec king the Effectiv.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Tables Page xiv.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 IMPORTANT SA FETY INSTRUCTI ONS Page xv IMPORT ANT SAFETY INSTRUCTIONS 0 When insta.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 IMPORTANT SA FETY INSTRUCTI ONS Page xvi ■ Do not attach the power supply cord to building surfaces. Do not a llow anything to rest on the power cord.
New Featur es and Enha ncem ent s Page xvii Releas e 6 .0 Enha ncement s MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 New Fe ature s and Enhanc ement s 0 Release 6.0 Enhanc em ents 0 Release 6 .
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 New Featur es and Enha ncem ent s Page xvi ii Relea se 6.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 New Featur es and Enha ncem ent s Page xix Relea se 6.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 New Featur es and Enha ncem ent s Page xx Re lease 6.0 Enh ancemen ts Prompt-Based Overflo w 0 System mana gers can activate the Prompt -Based Overflow option .
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 New Featur es and Enha ncem ent s Page xxi Relea se 6.0 Enh ancements Pause cannot be originated from a singl e-line telephone or a remote access user .
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 New Featur es and Enha ncem ent s Page xxii Release 6.
Pri or Release s: Featur es and Enha ncement s Page xxi ii Release 3 .1 Enhancem ents MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Prior R elea ses: Featu res an d En hance men ts 0 Release 3.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Pri or Release s: Featur es and Enha ncement s Page xxi v Relea se 3.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Pri or Release s: Featur es and Enha ncement s Page x xv Relea se 3.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Pri or Release s: Featur es and Enha ncement s Page xxvi Release 4.0 Enh ancements Release 4.0 Enhanc em ents 0 Release 4 .0 includ es all Re lease 3.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Pri or Release s: Featur es and Enha ncement s Page xxvii Re lease 4.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Pri or Release s: Featur es and Enha ncement s Page xxvi ii Relea se 4.0 Enh ancements T ime-Based Optio n f or Overflow on Calling Group 0 Release 4.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Pri or Release s: Featur es and Enha ncement s Page xxi x Relea se 4.1 Enhancemen t s Release 4.1 Enhanc em ents 0 Release 4 .1 includ es all Re lease 4.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Pri or Release s: Featur es and Enha ncement s Page x xx Relea se 4.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Pri or Release s: Featur es and Enha ncement s Page xxxi Release 4.2 Enh ancements Release 4.2 Enhanc em ents 0 Release 4 .2 includ es all Re lease 4.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Pri or Release s: Featur es and Enha ncement s Page xxxii Re lease 4.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Pri or Release s: Featur es and Enha ncement s Page xxxi ii Relea se 5.0 Enh ancements MERLIN LEGE ND Report er . The default is Off, in which case the Release 4.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Pri or Release s: Featur es and Enha ncement s Pag e xxxi v Release 5.0 Enhancemen ts module on t he MERLIN LE GEND Comm unications System control uni t and ISDN link interf ace card plugged into the c ustomer ’ s server .
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Pri or Release s: Featur es and Enha ncement s Page xxxv Re lease 5.0 Enh ancemen ts NOT E: In the case of remote access calls, the only information that the applicat ion can collect about the caller is the remot e telephone number .
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Pri or Release s: Featur es and Enha ncement s Pag e xxxvi Release 5.0 Enh ancemen ts Any type of inside or outside line that i s norm ally available to a single-line telepho ne can be assigne d to a Ho tLine ex tension.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Pri or Release s: Featur es and Enha ncement s Page xxxvii Release 5.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Pri or Release s: Featur es and Enha ncement s Page xxxvi ii Re lease 5.0 Enh ancemen ts MLX-5 and M LX -5D T elephones 0 The MLX-5 nondispl ay and MLX-5D display telephon es are compatible with all system releases.
About This Book Pag e xxxi x I nt ended Audienc e MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About Th is Book The M ERLIN LEGE ND Communi cati ons Sy s tem is an a dvanced di gital switching system that integrates voi ce and data comm unications features.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About This Book Page xl T erms and Conv ent ion s Used In th e USA only , Lucent T echn ologies provid es a t oll-free cust omer Helpline 24 hours a day .
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About This Book Page x li Securit y T y pographical Co nventions 0 Certain type fon.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About This Book Page xlii Re lat ed Docu m ents Nondisplaying authorization c odes and telephone n umbers prov ide another layer of security .
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About This Book Page xli ii How to Comment on This Book How to Co mment on Thi s B ook 0 We welcome your comments , both positive and negative.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About This Book Page xli v How to Co mment on This Book.
Read Thi s First Page 1-1 Ov erv iew 1 MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 1 Read This First 1 This chap ter includ es important background i nformation to help you un derstand the system manager fu nctio n and how to use this guide.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Read Thi s First Page 1-2 Ov erv iew 1 Whethe r using a sy stem telephone or a PC t o program system changes, you simply make select ions from men us ; you don’t have to re member any special comma nds or codes.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Read Thi s First Page 1-3 Ov erv iew 1 Related Gui des 1 Three cat egories of g uides are a vailable for the system: ■ User Guides an d Ope rator Guides.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Read Thi s First Page 1-4 Your Rol e as System Manager 1 Y our Role as System Manager 1 As syst em ma nager , you c oordinate the syst em to ensure the best poss ible benefit and performance f or your company .
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Read Thi s First Page 1-5 T he Syst em Planni ng Forms 1 — Planning for and somet.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Read Thi s First Page 1-6 Upgrad in g the Syst em 1 Upgr ad in g the Sy stem 1 There are two types of system upgrades: ■ Feature Upgrad e.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Read Thi s First Page 1-7 Envi ron mental Require ments 1 After installation, you c.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Read Thi s First Page 1-8 Envi ron mental Require ments 1.
About t he Syst em Page 2-1 2 MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 2 Ab out the Sy stem 2 This chapter provides a genera.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-2 Background 2 Many of the principles of telephone comm unicat ions have not changed sinc e Alexand er Graham Bell made t h e first phone c a ll in 18 76.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-3 Background 2 The next section s briefly describe the evolution of telephone equipment and switching. For more information, see Appendi x B, “About T elecomm unication s.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-4 Background 2 Figure 2–2.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-5 Background 2 Similarly , the CO signals the called party by s e nding current to his or her phone, causing it to ri ng.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-6 Background 2 Switching Equipment 2 As described earlier.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-7 Background 2 Figure 2–3.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-8 Background 2 ■ Level 3 and Above: Switch ing among All SOs.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-9 Syst em Ove r view 2 and t he parties had hun g up, th e lamp as sociated with each c onnecting c ord would go out an d the operat or knew that t he call was com ple te and the cord could be removed.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-10 Sy stem Ove r view 2 There are various types of trunks that provide diff erent functionality . Likewise, a variety of telephones and other equipm ent can be connected to the system.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-11 Sy stem Ove r view 2 Figure 2–5.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-12 Incoming Tr unks 2 In c o mi n g T r un ks 2 T runks are t he telephone company ’s facilities, provid ed by the cen t ral office (CO ) to carry voic e or data communications (see Figure 2–6 ).
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-13 Incoming Tr unks 2 Figure 2–6.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-14 Incoming Tr unks 2 The types of trunks are: ■ Loop-Start L ines (Incom ing and Ou tgoing Calls).
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-15 Incoming Tr unks 2 — Digital Signal 1 Faci l ity Programmed for Either T1 or Primary R ate Interface Opera t ion (I ncom ing and Outgoi ng Calls).
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-16 Mod es of Oper at ion 2 Mode s of Oper ati on 2 The sy.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-17 Mod es of Oper at ion 2 T able 2–1.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-18 Component s 2 Componen ts 2 The system in cl udes the fo llowin g compone nts: ■ Control Un it.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-19 Component s 2 — MLX Q ueued Call Console (QCC).
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-20 Component s 2 Figure 2–7.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-21 Component s 2 Line/T runk and Ex tensi on Modules 2 Th.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-22 Features 2 Fe atures 2 The versatility a nd power of the system are due, in large pa r t, to the variety of feature s ettings a nd services it can prov ide.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-23 Appl icati ons 2 NOTE: A CT I link is not compat ibl e with all Macintos h OS and UNIX S ystem clients, whi ch must s upport private dat a in order to fu nc tion with t he feature.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-24 Appl icati ons 2 Figure 2–9.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-25 Programm ing t he Syst em 2 Pr ogra mming the Sys tem 2 System installation includes programming featu r e s , set t ings , and options selected by you or a representative from your c o mpany .
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-26 Au xi liar y Com ponent s 2 Auxi lia ry Co mpo nents 2 There are many othe r components that people use with the sy stem , including adapters, adjuncts, and accessorie s.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-27 Au xi liar y Com ponent s 2 ■ Accessor ies. Di fferent kinds of accessories can be added to t he syst em t o provide m ore power or additional protection from power surges.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-28 Au xi liar y Com ponent s 2 Figure 2–10.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-29 Da ta Communi catio ns Capabil iti es 2 Da ta Com mu n.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-30 Da ta Communi catio ns Capabil iti es 2 For hig h-s peed data comm unications over I ntegrated Services Digital Net work Basic R ate Interface ( NI-1 BR I, Release 4.
Syst em Compon ent s Page 3-1 Contr ol Unit 3 MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 3 System Components 3 This chapter describes the system’s basic hardware.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-2 Contr ol Unit 3 The carriers hold the modules in slots. For the purposes of system programmin g and installation, 2-digit numbers indicate the slots, st arting with 00 for th e processor m odule.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-3 Contr ol Unit 3 Figure 3–1. Processor Module A super capacitor in th e processor module provides back up power for the syste m’ s clock and its memory in case of power failure o r syste m shu tdo wn.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-4 Contr ol Unit 3 ■ T ra nslation Memo ry Card.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-5 Contr ol Unit 3 Line/T runk and Ex tensi on Modules 3 Line/trunk a nd extension modu les have jacks f or connect ing telephon e company lines/trunks and extensio n wires to the control unit.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-6 Contr ol Unit 3 module serves both t he phone an d T/R devic e, each device has its own extension number and operat es indepen dent ly .
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-7 Contr ol Unit 3 Lucent T ech nologies technicia ns to i nstall ring g enerators.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-8 Contr ol Unit 3 In a ddition, PRI a nd T1 support Grou p IV (G 4) fax machin es as well as d esktop and group vide oconferencing.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-9 Contr ol Unit 3 — MCI Servi ces (Release 4.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-10 Contr ol Uni t 3 MERLIN LEG END Communicati ons System t o a DEF INITY system.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-11 Contr ol Uni t 3 Figure 3–3.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-12 Contr ol Uni t 3 T a bl e 3–1 .
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-13 Contr ol Uni t 3 T able 3 –1.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-14 T elephone s 3 * Fo r Re leas e 4. 0 and late r s ystem s on ly † Not compa t ib le wit h f irm w ar e vint a ge 29; us e an ear li er or la t er vi nt ag e.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-15 T elephone s 3 ■ Fixed-feature buttons (including .
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-16 T elephone s 3 ML X-28D 3 The M LX-28D t elephone ( .
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-17 T elephone s 3 ■ 14 fixed and unlabe led display b.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-18 T elephone s 3 MLX-16DP 3 The M LX-16DP telephone ( .
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-19 T elephone s 3 ML X-10D 3 The M LX-10D t elephone ( .
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-20 T elephone s 3 NOTE: The M LX-10DP should not be an opera t or console.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-21 T elephone s 3 NOTES : 1. The MLX-5D telephone should not be an operator console. 2. In Release 5. 0 an d late r syste ms, t he syst em rec ognizes t he MLX- 5D as a 5-button telephone .
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-22 T elephone s 3 ■ 4 fi x ed dis play buttons, 4 unlabeled display bu ttons for screen sele ction, and 8 fixed-feature buttons NOTES : 1.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-23 T elephone s 3 Figure 3–10. Direct Station Selecto r T en fixe d-feature buttons with green lights are at t he bottom of the DSS.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-24 T elephone s 3 NOTE: Exten sions may have to be renum bered in order to have all extension numbers appear on the DSS.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-25 T elephone s 3 Single-Li ne T elephones 3 T able 3–3 lists the recommen ded single-l ine telephone s.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-26 T elephone s 3 The system a utomat icall y as signs l ine bu tton s to each mul t iline telephone.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-27 T elephone s 3 transfer a call, establi s h a conference cal l, ans wer a c all-waiting call, or pick up parked calls.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-28 T elephone s 3 SSA buttons are ofte n used by assistants and their superv isors, as well as people who work closely together , such as in a custom er service department .
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-29 T elephone s 3 ■ ICOM Ring. Use t his button to make inside calls and t o receive insi de calls and outside calls transferred from anot her extension .
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-30 Operator Con soles 3 Operat or Conso les 3 Operato r consoles are telephone s that you program for call handling and other system operat or duties.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-31 Operator Con soles 3 QCC Buttons 3 The syst em autom.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-32 Operator Con soles 3 ■ Alarm. Provi d es visible indicat ion of a system alarm. When a system alarm occurs, the red light next to the button g oes on.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-33 Operator Con soles 3 to o t her telephon es, and Send/Remove M essage. (F or more information about these features, see Chapter 4, “Features and Applications, ” or see the Feature Reference .
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-34 Adapt ers 3 Adap ters 3 This section descr ibes the adapters that connect adjuncts to the system and to telepho nes.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-35 Adapt ers 3 ■ Cordless telepho nes ■ Single-line.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-36 Adju ncts 3 — For devices that answer calls, for example, an answering machine or a modem (you nee d a program med Auto Ans wer All butt on to allow t he device to answ er calls aut omatically).
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-37 Adju ncts 3 ■ DA TE ■ TI ME ■ CALLED NUMBER .
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-38 Adju ncts 3 Dial Dictati on 3 Y ou can use a di ctati on un it as ei ther a syst e m or ex ten sion adjunct.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-39 Adju ncts 3 Y ou can attac h an answering machine to greet off-hours visitors or let them le ave a me ssage.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-40 Adju ncts 3 Manual Operation (Analog Mul tili ne T e l ephones O n ly) 3 Manual operation i s appropriate whe n a headset is u sed o c casionally .
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-41 Adju ncts 3 NOTES : 1. F or the most u p-to-date informa ti on about data and video commu nicat ions, consult the Data/Video Reference.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-42 Adju ncts 3 In Releas e 4.0 and later system s, you can program (see Sys t em P rogramming for more information) an MLX extens ion jack for 2B data.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-43 Adju ncts 3 Ascend Pipel ine 25-Px A ccess Devic e 3 This comm unicat ions device requires Release 4. 0 or later .
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-44 Adju ncts 3 T a ble 3–5 .
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-45 Adju ncts 3 T able 3 –5. Continued Equipment Description Dial Dictation: A d evice that req uires con tact closure can be used on LS/GS line jack only with adapter.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-46 Power- Relate d Hardware 3 Powe r - R e la t ed Ha r.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-47 Power- Relate d Hardware 3 Pow er Ac ce ss or ies 3 In a power fail ure, bat tery backup units can keep the system running for several hours.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-48 Power- Relate d Hardware 3 Prot ectio n A cces sorie.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-49 Power- Relate d Hardware 3 Electromagnet ic Interfer.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-50 Power- Relate d Hardware 3 When y our sy s tem w as planned, your Luc ent T e chnologies representative made sure that it had a module to supp ort one or more PF T telephones in case of an emergency .
Feat ures and Ap plica tions Page 4-1 Features 4 MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 4 Featu res and App lic ation s 4 This chap ter offers des criptions of system feat ures and a pplications t hat are available to help enhance your system.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-2 Features 4 ■ User F eatures. Used at extensions by i n dividua ls, including Direct-Line Consol e (DLC) operator s or callin g supervisors , to make wo rk easier .
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-3 Features 4 The t hird column, labeled PROG , .
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-4 Features 4 — Lines, line buttons, f ixed-fe.
MERL IN LEG END Comm unic a tion s Syste m Relea se 6.0 Syste m Manag er ’s Guid e 555-6 60-118 Issu e 1 Feb ruary 1 998 Featur es and A pplication s Pag e 4 -5 Feat ures 4 T able 4–1 .
MERLIN LEGEND Communica ti ons System Release 6. 0 System Ma nager ’s Guid e 555-660 -11 8 Issue 1 February 19 98 Featu res and App licat ions Page 4-6 Features 4 T able 4–1.
MERLIN LEGEND Communica ti ons System Release 6. 0 System Ma nager ’s Guid e 555-660 -11 8 Issue 1 February 19 98 Featu res and App licat ions Page 4-7 Features 4 T able 4–1.
MERLIN LEGEND Communica ti ons System Release 6. 0 System Ma nager ’s Guid e 555-660 -11 8 Issue 1 February 19 98 Featu res and App licat ions Page 4-8 Features 4 T able 4–1.
MERLIN LEGEND Communica ti ons System Release 6. 0 System Ma nager ’s Guid e 555-660 -11 8 Issue 1 February 19 98 Featu res and App licat ions Page 4-9 Features 4 T able 4–1.
MERLIN LEGEND Communica ti ons System Release 6. 0 System Ma nager ’s Guid e 555-660 -11 8 Issue 1 February 19 98 Featu res and App licat ions Page 4-10 Features 4 T able 4–1. C ontinued Basic Calling and Answering T ype PROG Considerati ons Featur e Name Pagi ng Page over your company ’s loudspeaker syste m.
MERLIN LEGEND Communica ti ons System Release 6. 0 System Ma nager ’s Guid e 555-660 -11 8 Issue 1 February 19 98 Featu res and App licat ions Page 4-11 Features 4 T able 4–1. C ontinued Basic Calling and Answering T ype PROG Considerati ons Featur e Name T r ansferring calls Transfer a call to an inside or outside nu mber.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-12 Features 4 Covering Calls and Having Calls C.
MERL IN LEG END Comm unic a tion s Syste m Relea se 6.0 Syste m Manag er ’s Guid e 555-6 60-118 Issu e 1 Feb ruary 1 998 Featur es and A pplication s Pag e 4 -13 F eatures 4 T able 4–2.
MERLIN LEGEND Communica ti ons System Release 6. 0 System Ma nager ’s Guid e 555-660 -11 8 Issue 1 February 19 98 Featu res and App licat ions Page 4-14 Features 4 T able 4–2.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-15 Features 4 Calling Pr ivile ges and Res tric.
MERL IN LEG END Comm unic a tion s Syste m Relea se 6.0 Syste m Manag er ’s Guid e 555-6 60-118 Issu e 1 Feb ruary 1 998 Featur es and A pplication s Pag e 4 -16 F eatures 4 T able 4–3.
MERLIN LEGEND Communica ti ons System Release 6. 0 System Ma nager ’s Guid e 555-660 -11 8 Issue 1 February 19 98 Featu res and App licat ions Page 4-17 Features 4 T able 4–3.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-18 Features 4 Customizing Phones 4 The F eature Finde r in T able 4–4 describe s features that people in your company can use to make their t elephon es work better f or them.
MERL IN LEG END Comm unic a tion s Syste m Relea se 6.0 Syste m Manag er ’s Guid e 555-6 60-118 Issu e 1 Feb ruary 1 998 Featur es and A pplication s Pag e 4 -19 F eatures 4 T able 4–4.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-20 Features 4 Mes s agi ng 4 The system i nclu .
MERL IN LEG END Comm unic a tion s Syste m Relea se 6.0 Syste m Manag er ’s Guid e 555-6 60-118 Issu e 1 Feb ruary 1 998 Featur es and A pplication s Pag e 4 -21 F eatures 4 T able 4–5.
MERLIN LEGEND Communica ti ons System Release 6. 0 System Ma nager ’s Guid e 555-660 -11 8 Issue 1 February 19 98 Featu res and App licat ions Page 4-22 Features 4 T able 4–5. C ontinued Messaging T y pe PROG Considerati ons Feature Name Setting up messaging Change the posted mess ages tha t users can choose from.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-23 Features 4 T imekeeping 4 Peopl e at your company can set alarms or remind er call s to let them k now when it is ti m e for so me event (see T able 4– 6 ).
MERLIN LEGEND Communica ti ons System Release 6. 0 System Ma nager ’s Guid e 555-660 -11 8 Issue 1 February 19 98 Featu res and App licat ions Page 4-24 Features 4 T able 4–7.
MERLIN LEGEND Communica ti ons System Release 6. 0 System Ma nager ’s Guid e 555-660 -11 8 Issue 1 February 19 98 Featu res and App licat ions Page 4-25 Features 4 T able 4–7.
MERLIN LEGEND Communica ti ons System Release 6. 0 System Ma nager ’s Guid e 555-660 -11 8 Issue 1 February 19 98 Featu res and App licat ions Page 4-26 Features 4 T able 4–7.
MERLIN LEGEND Communica ti ons System Release 6. 0 System Ma nager ’s Guid e 555-660 -11 8 Issue 1 February 19 98 Featu res and App licat ions Page 4-27 Features 4 T able 4–7.
MERLIN LEGEND Communica ti ons System Release 6. 0 System Ma nager ’s Guid e 555-660 -11 8 Issue 1 February 19 98 Featu res and App licat ions Page 4-28 Features 4 T able 4–7.
MERLIN LEGEND Communica ti ons System Release 6. 0 System Ma nager ’s Guid e 555-660 -11 8 Issue 1 February 19 98 Featu res and App licat ions Page 4-29 Features 4 T able 4–7.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-30 Features 4 Special Operato r and Superv isor Features 4 The Feature Fi nder in T able 4–8 lists f eatures that are available on ly to operators.
MERL IN LEG END Comm unic a tion s Syste m Relea se 6.0 Syste m Manag er ’s Guid e 555-6 60-118 Issu e 1 Feb ruary 1 998 Featur es and A pplication s Pag e 4 -31 F eatures 4 T able 4–8.
MERLIN LEGEND Communica ti ons System Release 6. 0 System Ma nager ’s Guid e 555-660 -11 8 Issue 1 February 19 98 Featu res and App licat ions Page 4-32 Features 4 T able 4–8. C ontinued Special Oper ato r a nd Supervisor Features T ype PROG Considerati ons Featur e Name Call an inside o r out side num ber with on e touch.
MERLIN LEGEND Communica ti ons System Release 6. 0 System Ma nager ’s Guid e 555-660 -11 8 Issue 1 February 19 98 Featu res and App licat ions Page 4-33 Features 4 T able 4–8. C ontinued Special Oper ato r a nd Supervisor Features T ype PROG Considerati ons Featur e Name Log a callin g group mem ber in or out.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-34 Features 4 Feat ure D escr ip t ion s 4 This.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-35 Features 4 Sharing Li nes 4 The simplest way to cover someone else’s cal ls is to share a line with him or her .
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-36 Features 4 In Releas e 4.0 and l ater systems, forwardin g features are u seful for covering cal ls regularly , rather than only t emporari ly .
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-37 Features 4 Activating Centrex T ransfer via Remote Call Forwarding requires that Remote Call Forwarding be en abled for the extension.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-38 Features 4 ■ A g r oup cal led a co ve ra .
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-39 Features 4 Beginning in Release 4.1 the syst em manager can coordinate voice mail coverage and Night S erv ice.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-40 Features 4 Depending on th e type of call and how the sen der ’s phone is set u p, some calls are not eligible for covera ge.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-41 Features 4 ■ Alternatively , if fewer t ha.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-42 Features 4 T able 4 –10.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-43 Features 4 T able 4 –10.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-44 Features 4 Calli ng R estr ict ion s 4 If yo.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-45 Features 4 In Behind S witch mode, cal ling rest ricti ons m ust be su pplied by t he hos t syst em, not by the MERLIN LEGE ND Communication s System .
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-46 Features 4 ■ Authorization codes a r e intend ed to allow pe ople with l ess restricted extensions to use extensions where there are more restrictions.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-47 Features 4 also be used to make certain calls.) Use Disallowed Lists to provide some protection fr om toll abu se when no other restrictions are ap plied and to restrict remote ac cess callers.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-48 Features 4 When t he Pas s word op t i on of the Night Service feature i s programm ed, outgoing calls can be restricted by requiring the user to enter a password.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-49 Features 4 an FRL of 6 has the most privileges (any route may be used). T abl e 4–1 1 sho ws so me ex am p l e s.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-50 Features 4 ■ F RL 2 for rest r ic tio n to.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-51 Features 4 ■ An authorization code c an al s o be us ed to rem ote call forward calls at phantom ex ten sions.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-52 Features 4 second d ial tone following the di aled star (*) code, to s ignal custom ers that they must dial additiona l digits.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-53 Features 4 ■ Operato rs often need Direct Stat ion Selectors (DSSs) for easy access to extensions.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-54 Features 4 calling supervisor . When too many calls are waiting for a c alling group, calls are sent to an overflow receiver.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-55 Features 4 devices can serve waiting ca ll ers in Release 5. 0 and later system s . (Music On Hol d can al so entertain people who are waiting for a group mem ber’s attention.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-56 Features 4 Service status is not affected by Night Service operation at the extension of an operator who handles another Night Service group.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-57 Features 4 Som e data c ommunications s etups (c alled data workstations ) include a modem connected to an MLX telephone tha t is equipped with a Multi-Function Mo dule (MFM).
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-58 Features 4 Rem ote Ac ce ss 4 The Remote Ac cess fe ature a llows s omeone ou tside th e syst em to call i n and use the system as if he or she were on t h e syst e m.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-59 Features 4 ■ Acco un t Co de E ntry . This feature enab les users to enter account codes for ou tside calls, both inco mi ng an d outgoing.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-60 Appl icati ons 4 System Management Features 4 The system incl udes features f or which the sys tem mana ger is responsible a nd features that help the system manager do his or her job.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-61 Appl icati ons 4 telecom munications com panies. For m ore information, see the Feature Reference and “Module s Supporting Lines/Trunks” on pag e 3–7 .
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-62 Appl icati ons 4 T elep hony Services workg r oup produc t. It allows clients, via the telephony serv er , to u se sof tware appl ications f or c allin g activities.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-63 Appl icati ons 4 T able 4 –12.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-64 Appl icati ons 4 V oic e Me ssa g in g Syst ems 4 A voice messagin g syste m (VMS) provides call- answering services an d may prov ide voic e m ail serv ices .
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-65 Appl icati ons 4 ■ If you p lan t o u se a.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-66 Appl icati ons 4 T able 4–13.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-67 Appl icati ons 4 SECURITY l ALERT : ! Y our .
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-68 Appl icati ons 4 piece of paper and improperly discarding them). Additionally , hackers may use a com puter to dial a password and then pub li sh the informat ion to o ther hac kers.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-69 Appl icati ons 4 A 012 or 016 port (Release 4.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-70 Appl icati ons 4.
Putt ing the Sys tem to Work Page 5-1 5 MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 5 Puttin g the System to W ork 5 This chapt.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Putt ing the Sys tem to Work Page 5-2 Scenar io 1: A Small Offi ce 5 information about data and video comm unicat ions, consult the Data/Video Reference.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Putt ing the Sys tem to Work Page 5-3 Scenar io 1: A Small Offi ce 5 T able 5–1.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Putt ing the Sys tem to Work Page 5-4 Scenar io 1: A Small Offi ce 5 Figure 5–1.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Putt ing the Sys tem to Work Page 5-5 Scenar io 1: A Small Offi ce 5 System Descrip.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Putt ing the Sys tem to Work Page 5-6 Scenar io 1: A Small Offi ce 5 — For physician: Coverage after 3 r ings by appointmen ts/pay me nts clerk; this feature is intended to handle personal line calls.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Putt ing the Sys tem to Work Page 5-7 Scenar io 2: A Prof essiona l Office 5 Scenari o 2: A Professi on al Office 5 This sc enario describes a law f irm.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Putt ing the Sys tem to Work Page 5-8 Scenar io 2: A Prof essiona l Office 5 Figure 5–2.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Putt ing the Sys tem to Work Page 5-9 Scenar io 2: A Prof essiona l Office 5 Executive Sta ff 5 T able 5–2 de scribes t he needs o f the ex ecutive staf f.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Putt ing the Sys tem to Work Page 5-10 Scenar i o 2: A Prof essiona l Offi ce 5 Secretari al St aff 5 Figure 5–3 desc ribes the needs of the secretarial staff.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Putt ing the Sys tem to Work Page 5-11 Scenar i o 2: A Prof essiona l Offi ce 5 Administrat ive/Support St af f 5 T able 5–4 de scribes t he needs o f the ad ministrative/support staff.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Putt ing the Sys tem to Work Page 5-12 Scenar i o 2: A Prof essiona l Offi ce 5 Other Nee ds 5 T able 5–5 describe s some of the miscellaneous needs of the office.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Putt ing the Sys tem to Work Page 5-13 Scenar i o 2: A Prof essiona l Offi ce 5 NOT E: The 0 16 bas ic telephone module (Release 4.0 a nd later only) suppo rts a maximum bit rate of 14.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Putt ing the Sys tem to Work Page 5-14 Scenar i o 2: A Prof essiona l Offi ce 5 and Authorizat ion Codes features are used, only the authoriza tion code is printed on reports.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Putt ing the Sys tem to Work Page 5-15 Scenar i o 2: A Prof essiona l Offi ce 5 ■.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Putt ing the Sys tem to Work Page 5-16 Scenar i o 2: A Prof essiona l Offi ce 5 Figure 5–3.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Putt ing the Sys tem to Work Page 5-17 Scenar i o 2: A Prof essiona l Offi ce 5 T able 5–6.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Putt ing the Sys tem to Work Page 5-18 Scenar i o 2: A Prof essiona l Offi ce 5 T able 5 –6. Continued Staff Member Needs Feature/Applicatio n Paraleg als If a paralegal is not available, another paralegal t akes th e call.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Putt ing the Sys tem to Work Page 5-19 Scenar i o 2: A Prof essiona l Offi ce 5 Figure 5–4 illu strat es the call cove rage patterns .
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Putt ing the Sys tem to Work Page 5-20 Scenar i o 2: A Prof essiona l Offi ce 5 Figure 5–4.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Putt ing the Sys tem to Work Page 5-21 Scenar i o 2: A Prof essiona l Offi ce 5 Cal.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Putt ing the Sys tem to Work Page 5-22 Opti miz ing Your System 5 SECURITY l ALERT .
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Putt ing the Sys tem to Work Page 5-23 Opti miz ing Your System 5 128 kbps. The 2B Data feature allows the use of a single MLX port for d esktop videoco nf erencing; bot h the m ain and adjunct extension numbers a r e used.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Putt ing the Sys tem to Work Page 5-24 Opti miz ing Your System 5 area netwo r k (LAN).
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Putt ing the Sys tem to Work Page 5-25 Opti miz ing Your System 5 Along with the fe.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Putt ing the Sys tem to Work Page 5-26 Opti miz ing Your System 5 NOT E: If the MLX m odule for the CTI link is the only M LX mo dule in the system, SPM software, version 5.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Putt ing the Sys tem to Work Page 5-27 Opti miz ing Your System 5 ■ Log Viewer .
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Putt ing the Sys tem to Work Page 5-28 Opti miz ing Your System 5.
Man aging the Sys tem Page 6-1 6 MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 6 Man aging th e System 6 This chapter helps you comple te the most common system manage ment tasks.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-2 Using t he Task Descript ions 6 Usi ng t he T as k D.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-3 Usin g the Programmi ng Proc edures 6 For m ore information, refer to the following gu ides: ■ For information about the plan ning forms, see System Planning.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-4 Usin g the Programmi ng Proc edures 6 Console/Display Instructions Additional In formati on PC Select the line button to which you want to assign the feature.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-5 Intr odu cti on to Sy ste m Pro gram mi ng 6 The sum mary progra mming procedures describe s t eps for bot h th e console an d the PC.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-6 Intr odu cti on to Sy ste m Pro gram mi ng 6 — PC with Syste m P rogra mmi ng a nd M ainte nance (SPM ) S oftw are.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-7 Intr odu cti on to Sy ste m Pro gram mi ng 6 Figure 6–1. Information Screen Menu Selection Screens 6 A menu selection screen promp ts you to select a listed o ption.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-8 Intr odu cti on to Sy ste m Pro gram mi ng 6 button n ext to the option n ame or the func tion key that corresponds to t he option name.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-9 Intr odu cti on to Sy ste m Pro gram mi ng 6 The sys.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-10 Intr odu cti on to Sy ste m Prog ram mi ng 6 Figure 6–5. S cre en Keys For qui c k referenc e, T able 6–3 shows the PC keys that correspond to the screen key sel ections on most screens.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-11 Intr odu cti on to Sy ste m Prog ram mi ng 6 Idle States 6 Y ou can begin some programming procedures only when all or part of the system is not in use; this is c alled an idle s ta te .
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-12 Intr odu cti on to Sy ste m Prog ram mi ng 6 T able 6–4. I dle States Idle St ate Description Procedures Sys tem Fo rced Idle T he ent ire syst em (every line and every extension) is idle.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-13 Progr ammin g from the Consol e 6 Forced Idle Rem i.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-14 Progr ammin g from the Consol e 6 Figure 6–7.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-15 Progr ammin g from the Consol e 6 Figure 6–8. Display Buttons and Main Menu There are two types of console buttons : ■ Fixed Disp lay Buttons.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-16 Progr ammin g from the Consol e 6 Console Ov erlay 6 The programm abl e line buttons are on the main part of the console.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-17 Progr ammin g from the Consol e 6 DSS Light s 6 The lights on the DSS (if one is attached to the console) show the status of features programm ed on the extensions.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-18 Progr amming from a PC wit h SPM 6 Make a selection.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-19 Progr amming from a PC wit h SPM 6 NOTE: Beginning with version 4.25, required for Release 4.1 of the s ystem, SPM runs under Wind ows 95 as a DO S application.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-20 Progr amming from a PC wit h SPM 6 T y pes of PC Connec tions 6 There a re three ways to con nect the P C to t he control uni t: ■ Direct Local Connecti on .
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-21 Progr amming from a PC wit h SPM 6 Console/Display Instructions Ad ditional Informati on If the PC does not have a h ard disk, insert the SPM diskette into Drive A.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-22 Progr amming from a PC wit h SPM 6 With a L oca l o.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-23 Progr amming from a PC wit h SPM 6 T o access SPM through a lo cal or rem ote modem co nnection, follow the steps below .
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-24 Centr aliz ed Tel ephon e Progr am m ing 6 Console/Display Instructions Additional In formati on T o reach the S ystem P rogramming menu, s elect S ystem P rogramming by pressing .
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-25 Centr aliz ed Tel ephon e Progr am m ing 6 NOTE: Some program ming can be performed only when the entire syste m or some p art of it (such as a t runk or an extens ion) is idle.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-26 Centr aliz ed Tel ephon e Progr am m ing 6 Console/Display Instructions Additional In formati on PC Sel e ct a prog ramm i ng op tio n.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-27 Centr aliz ed Tel ephon e Progr am m ing 6 ■ If you program the wrong feature on a button, follow the steps below: 1.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-28 Centr aliz ed Tel ephon e Progr am m ing 6 ■ In Release 5.0 and later syst ems, the system recognizes MLX-5 and MLX -5D telephones as 5-bu tton telephones.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-29 Centr aliz ed Tel ephon e Progr am m ing 6 Console/Display Instructions Additional In formati on PC Select the line button where you want to assign the feature.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-30 Centr aliz ed Tel ephon e Progr am m ing 6 A M ulti-Function Mo dule’ s program ming can be copied to or f rom another M FM.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-31 Centr aliz ed Tel ephon e Progr am m ing 6 T able 6–7 shows the operator featu res that can be copied for operator consoles.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-32 Centr aliz ed Tel ephon e Progr am m ing 6 T able 6–7.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-33 Centr aliz ed Tel ephon e Progr am m ing 6 Console/.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-34 Usin g Report s 6 If you are copying assignme nts f.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-35 Usin g Report s 6 ■ The system prog r a m ming re.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-36 Usin g Report s 6 — Barrier Code Restri ctions .
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-37 Usin g Report s 6 Printin g System Programming Repo.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-38 Sett ing Sy stem Date and/or Time 6 NOTE: The E x tensio n I n f ormat ion report incorrectly lists MLX-16DP telep hones as MLX- 28D telephones.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-39 Ba cki ng Up the System 6 V alid E ntr ies For date.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-40 Addi ng a n Exten sion 6 extension appea rs on t h e screen. Attempt the backup proc edure agai n when the busy extension b ecomes idl e.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-41 Addi ng a n Exten sion 6 Planning Guidelines 6 The procedure to add an extension involves several decisions on your part.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-42 Addi ng a n Exten sion 6 Make d ecisions about wh ich features a nd buttons to ass ign to this extension as des cribed in the planning guideline s above.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-43 Mo vi ng an E xt e ns i on 6 instructions in “Ana.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-44 Remo ving a n Exten sion 6 T as k List: Moving a n Extens ion 6 Obta in Form 2a, S ystem Nu mberin g: Ex tensio n Jacks.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-45 Remo ving a n Exten sion 6 T as k List: Removi ng an Extensi on 6 Obta in Form 2a, S ystem Nu mberin g: Ex tensio n Jacks.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-46 Assigni ng a Ho t Line Extens ion 6 Remove the feat.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-47 Assigni ng a Ho t Line Extens ion 6 opportunity to program the necessary Personal Spee d Dial code while at the telephone.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-48 Ch angi ng Calling Rest rict ions 6 Programming Ins.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-49 Ch angi ng Trunk- to-Tr unk Transf er Status 6 V al.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-50 Ch angi ng Trunk- to-Tr unk Transf er Status 6 Plan.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-51 Ch angi ng Coverage Del ay Opt ion s 6 When y ou have finished, file the fo r m(s) with the rest of the pla nning forms.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-52 Ch angi ng Coverage Del ay Opt ion s 6 T able 6–8. Ring Delays Affecting Coverage Ti m e r Factor y Se ttin g R ange D es crip tio n Cover age Delay Int erv al* 3 rings 1–9 ring s Relea se 4.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-53 Ch angi ng Coverage Del ay Opt ion s 6 A sen der ca.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-54 Ch angi ng Coverage Del ay Opt ion s 6 T able 6–9. Group Coverage Ca ll Deliver y Rules (Releas e 4 .
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-55 Ch angi ng Coverage Del ay Opt ion s 6 Planning Guidelines 6 When y ou plan c over dela y s, consi der whether t he sender i s part of a coverage group or n ot.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-56 Ch angi ng Coverage Del ay Opt ion s 6 Open the Sy stem Program m ing menu from the console or a PC with SPM.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-57 Addi ng/Remo ving a Line 6 Addi ng / R em ov in g a Line 6 Use t his p rocedur e to add a line to or remove a l ine fr om the system.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-58 Addi ng a DLC Oper ator Positi on 6 Addi ng a DLC Oper ato r P osit ion 6 Use t his procedu r e to a dd a DLC operator position to ei ther an M LX or an analog mult iline ext ension module.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-59 Addi ng a DLC Oper ator Positi on 6 The p rocedure .
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-60 Addi ng a DLC Oper ator Positi on 6 NOT E: This task requires an i d le condition: Extension Forced Idle for this extension jack.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-61 Addi ng a QCC Op erator Po si tion 6 If the extensi.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-62 Addi ng a QCC Op erator Po si tion 6 T able 6–1 1 . M aximum Number of Op erator P ositions QC C button assignm ents are automatic and factory -set.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-63 Addi ng a QCC Op erator Po si tion 6 T as k List: A.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-64 Adding Op erat or Fe atures 6 Programming Ins truc tions 6 See the appropriate p rocedures i n System Prog ramming as noted in the task list above.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-65 Adding Op erat or Fe atures 6 T as k List: Addi ng Operat or F e atures 6 Obtai n Form 6a, Optional Operator F eatures.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-66 Co nnect ing Auxi liar y Equi pment 6 Conn ecting A.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-67 Co nnect ing Auxi liar y Equi pment 6 Because t his procedure requi res an idle syste m, you may wa nt to pe r form it after hours.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-68 Co nnect ing Auxi liar y Equi pment 6 V alid E ntr .
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-69 Ch angi ng Calling G rou p Assignm ent s 6 Programm.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-70 Ch angi ng Calling G rou p Assignm ent s 6 The t otal num ber of ex t ensions can be divided into a m aximum of 32 call ing groups.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-71 Revisi ng All owed Li sts 6 Programming Ins truc ti.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-72 Revisi ng All owed Li sts 6 code are checked normal ly by Allowed/Disallowed Lists, calling restrictions , and ARS.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-73 Assigni ng All owed Li sts to Extens ions 6 Program.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-74 Revisi ng Disa llowed List s 6 Programming Ins truc.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-75 Revisi ng Disa llowed List s 6 ■ The star code or codes must come at the beginning of the string of digits dialed, no t at t he end or in the middle.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-76 Assigni ng Dis allowed List s t o Extens ions 6 T a.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-77 Ch angi ng Group Covera ge Assignment s 6 T as k Li.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-78 Ch angi ng Group Covera ge Assignment s 6 Planning .
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-79 Revi sing Night Serv ice wit h Group Assign ment 6 T as k List: Changing Group Coverage Assignments 6 Obtain F orm 7c, G roup Coverage.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-80 Revi sing Night Serv ice wit h Group Assign ment 6 the system manager to control off -hou rs operation on a line-by-line basis, and is particularly us ef ul when appli ed to personal lines .
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-81 Revi sing Night Serv ice wit h Cover age Control 6 Programming Ins truc tions 6 Rev ising N ight S ervic e w ith Co verage C ont rol 6 In Release 4.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-82 Revi sing Night Serv ice wit h Cover age Control 6 ■ When Night Service is turned off and normal operation is resumed, all Coverage VMS Off b uttons are act ivated.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-83 Ch angi ng Extensi on Direc tory Label s 6 Programm.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-84 Ch angi ng Trunk Label s 6 Labels can contain capit al letters, numb ers, and eight types of characters: ampersands (&), d ashes (-), spaces, periods (.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-85 Ch angi ng Posted Messag e Label s 6 Planning Guide.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-86 Ch angi ng Posted Messag e Label s 6 T o pr og ra m wi th S PM: Use t he PC keyboard for labels. A ll letters a ppear on the screen i n uppercase.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-87 Ch angi ng Calling G rou p Labels 6 Cha ngi ng Call i ng Gr oup L abe ls 6 Use this procedure to change alphanume ric system labels for display telephone users to identify c alling groups.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-88 Changing Syst em Dir ectory La bels 6 Programming Ins truc tions 6 Cha ngi ng Sy st em D irect o ry La bel s 6 Use this procedu re to change System Speed Dial numbers f o r all system users.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-89 Add in g a CT I Li nk 6 Program the change(s ), fol.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-90 Add in g a CT I Li nk 6 Consider t he following pl .
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-91 Add in g a CT I Li nk 6 Busying-Out and Restori ng .
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-92 Add in g a CT I Li nk 6 T o bus y-o ut and then restore the MLX modu le, follow the steps below: 1. Use one of the following procedures.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-93 Remo vi ng a CTI Link 6 extension, use t he main e .
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-94 Remo vi ng a CTI Link 6 Program t he change(s), fol.
Lear ning M ore Page 7-1 Guides 7 MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 7 Lea rning More 7 This chapter provi des descriptions of the syst em manuals and a quick information-finder to help you locate what you need in the s ystem referenc e guides.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Lear ning M ore Page 7-2 Guides 7 ■ System Referen ce Gu id es. Designed to help syst em man agers and Lucen t T e chnologi es person nel in planning, programm ing , and managing the s ystem .
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Lear ning M ore Page 7-3 Guides 7 componen ts, contact your L ucent T echnol ogies r e presentative.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Lear ning M ore Page 7-4 Guides 7 T able 7–1. Syste m Reference Guides Overview Common Elements 7 The system ref erence gu ides include the followi ng informational and organizati onal aids: ■ Ab out T his Book .
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Lear ning M ore Page 7-5 Guides 7 NOT E: We urge y ou to c omplete th e Feedback Form a nd send i n your comme nts. The writers at Lucent T echnolog ies need your sugge s tions.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Lear ning M ore Page 7-6 Guides 7 ■ Multi-Fun c tion M odule (MFM ; a te lephone .
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Lear ning M ore Page 7-7 Guides 7 ■ System P rogram mi ng . If a pplicable, sum ma rizes the system programm ing procedure(s) that control the feature.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Lear ning M ore Page 7-8 Guides 7 ■ A d escri ption of the special charac ters used in dialing sequences for numbers dial ed automatically , for example, with the Auto Dial feature.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Lear ning M ore Page 7-9 Guides 7 Contents and Organization 7 System Programm ing is organized into the foll o wing chapters: ■ Prog ramm ing B as ics (Chap te r 1).
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Lear ning M ore Page 7-10 Guides 7 ■ A helpful table of features, showing program.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Lear ning M ore Page 7-11 Guides 7 User and Operator Guides 7 Most of the user and ope r a t or guides share a com mon format and are intended fo r standalon e use with a certain telepho ne or operator console.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Lear ning M ore Page 7-12 Guides 7 ■ Illustrated explanat ions of tones, rings, a.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Lear ning M ore Page 7-13 System G uides Info rmatio n F inder 7 Calling Sup erviso.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Lear ning M ore Page 7-14 System G uides Info rmatio n F inder 7 T able 7–2. Inf o rmat ion Finder : Featu res T o learn about. . . Check t his guide.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Lear ning M ore Page 7-15 System G uides Info rmatio n F inder 7 T able 7 –2. Continued T o learn about. . . Check t his guide. . . Planning a nd Program ming Features Featu r e f actory settings Feature Reference .
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Lear ning M ore Page 7-16 System G uides Info rmatio n F inder 7 T able 7 –2.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Lear ning M ore Page 7-17 System G uides Info rmatio n F inder 7 T able 7–3. Inf o rmat ion Finder : Progr amming T o learn about. .
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Lear ning M ore Page 7-18 System G uides Info rmatio n F inder 7 T able 7 –3.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Lear ning M ore Page 7-19 System G uides Info rmatio n F inder 7 T able 7 –3.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Lear ning M ore Page 7-20 System G uides Info rmatio n F inder 7 T able 7 –3.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Lear ning M ore Page 7-21 System G uides Info rmatio n F inder 7 T able 7 –3.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Lear ning M ore Page 7-22 System G uides Info rmatio n F inder 7 For more information about training, contact your Lucent T e chnologies representat ive.
Troub le shoot ing the Sys tem Page 8-1 8 MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 8 T roubl eshoot ing th e S yst em 8 This chapt er provides proc edures for solvin g the most c o mmon problem s that you may encounter with the system.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-2 All Phones Ar e Dead ( No Di al Tone or Lights) 8 CAUTION: ! If you must che c k som ething on the control unit, proceed with caution.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-3 Some Phones Are Dead ( No Dial Tone or Li ghts) 8 What to do: T es t the outlet by plugging in an appliance that you k now is working, for example, a lamp or radi o.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-4 Some Phones Are Dead ( No Dial Tone or Li ghts) 8 NOTE: The following procedure m ay help Lucent T echnol ogies Helpl ine technician s analyze your problem.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-5 Dif ficult y Making Outsi de Cal ls 8 NOTE: The following procedure m ay help Lucent T echnol ogies Helpl ine technician s analyze your problem.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-6 Dif ficult y Making Outsi de Cal ls 8 What to do: Use syste m progra mming t o check the exte nsion’ s calling restricti ons, if an y (s ee Chap te r 3 in System Programm ing ).
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-7 Dif ficult y Making Outsi de Cal ls 8 What to do: Use syst em progr amming t o check wheth er a Di sall o wed List is assigne d to the extension (see Chapter 3 in System Programm ing ).
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-8 Phone Does Not Ring 8 ■ If the light is flashing or on, then the extension is restricted from making outside calls.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-9 Phone Does Not Ring 8 ■ If the gree n light i s not o n, then D o Not Dist urb is not turned on; go to Possible Cause 3.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-10 Phone Does Not Ring 8 ■ If the Ringing Options setting is No Ring or Delay Ring, change t he setting to Im mediate i f appropriate.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-11 DLC Cons ol e Not Ringing for Incoming Calls 8 ■ If the teleph one still does not work, call the Luc ent T ec hnologies Helpline a t 1 800 628-288 8 (consultation charges ma y apply ).
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-12 QCC Conso le Not Ringing f or Incomi ng Calls 8 QCC Co nsole N ot Rin ging for In comin g Cal ls 8 Poss i ble Cause 1 : The li nes are no t assigned to the QCC queue.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-13 Sing le-Li ne Phones Ring Back aft er Complete d Call 8 assigne d for that group has Ni ght Service t urned on; other QC Cs need no t have Night Service turned on.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-14 Cannot Tr ansfer Ca l l aft er Ans wer on an Outside Line 8 What to do: Instruct t h e user to always replace the handset carefully for at least one t o two seconds b etween cal ls.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-15 Night Serv ice No t Working 8 ■ If the replacement teleph one c a nnot transfer a call, t here may be a problem with the syst em wiring or t he control unit.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-16 Night Serv ice No t Working 8 Poss i ble Cause 3 : The Ni ght Service button m ay be program med incorrectly at one or more DLCs.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-17 Cal ls Not G o in g to Vo ic e Mail 8 Cal .
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-18 Cal ls Not G o in g to Vo ic e Mail 8 What to do: Check the Night Service but ton lights at each operator console to see whether N ight Service is off (bu ttons are no t lit).
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-19 Ca llers Gett ing I ncorr ect Res pons e f.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-20 Call s Not Going to Cov erage 8 Cal ls No t Go in g to C ov era ge 8 Poss i ble Cause 1 : An I ndiv idual Coverage receiver may not be a ssigned .
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-21 T rouble Hear ing Called Par ty 8 T ro ubl.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-22 Reminder Messag es Received with the Wrong Tim e 8 What to do: Use centralized telephone programmi ng to check the programming for the phone’s b ut tons.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-23 Recal l/Swi tchhook Does Not Work 8 Re c a.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-24 Ca lling Group Member s Not Receiv ing Call s 8 ■ If the problem is resolved on the replacement telepho ne, then replace it with the original telephone and check agai n.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-25 Call s Not Rec eivin g Scree n Pop 8 Poss i ble Cause 3 : In a Release 6 . 0 or lat er system, t he queue control setting may be too low , so that callers are receiving a busy signal.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-26 Call s Not Rec eivin g Scree n Pop 8 What to do: Check the system pl anning form for the extension.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-27 Call i ng Group Overf low Cal ls Not Receiving Screen Pop 8 Ca ll in g Gr oup Over flow Ca ll s Not Re ce ivin g Scr een Po p 8 In Release 5.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-28 Seconda r y Anno uncemen ts Not Pl aying as Progr ammed 8 Consult the Feat ure Reference and Sys tem Programm ing as you troublesho ot annou nceme nt delays.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-29 Seconda r y Anno uncemen ts Not Pl aying a.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-30 Other or Unresol ved Pro blems 8 What to d.
Custo mer Suppor t Informat ion Page A- 1 Suppor t Tel epho ne Number A MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 A Customer .
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Custo mer Suppor t Informat ion Page A- 2 Canadian Depar tmen t of Communicat ions .
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Custo mer Suppor t Informat ion Page A- 3 Instal lati on and O perat ional Procedur.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Custo mer Suppor t Informat ion Page A- 4 Instal lati on and O perat ional Procedures A ■ Re p air In str uc tio ns.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Custo mer Suppor t Informat ion Page A- 5 DOC Notifi cat ion and Repai r Informati .
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Custo mer Suppor t Informat ion Page A- 6 Renseignem en ts su r la not i ficat i on.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Custo mer Suppor t Informat ion Page A- 7 Renseignem en ts su r la not i ficat i on du minist ère des Commun icati ons du Canada A canalisati ons d’eau métal liques, s’il y en a, sont raccordé s ensem ble.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Custo mer Suppor t Informat ion Page A- 8 Renseignem en ts su r la not i ficat i on.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Custo mer Suppor t Informat ion Page A- 9 Secur it y of Your System: Pr eventi ng T.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Custo mer Suppor t Informat ion Page A-10 Toll Fra ud P reventi on A T o minim ize the risk of unauthorized access to your communications system: ■ Use an unpublished Rem ote Access num ber .
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Custo mer Suppor t Informat ion Page A-11 Toll Fra ud P reventi on A Physical Secur.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Custo mer Suppor t Informat ion Page A-12 Toll Fra ud P reventi on A ■ Any time a.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Custo mer Suppor t Informat ion Page A-13 Toll Fra ud P reventi on A ■ FRL 3 for .
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Custo mer Suppor t Informat ion Page A-14 Toll Fra ud P reventi on A ■ All voi ce messagi ng syst em users must us e se cu re pa sswo rd s kno wn o nly to the user .
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Custo mer Suppor t Informat ion Page A-15 Toll Fra ud P reventi on A NOTE: In most cases these are loop-start li n es/trunks without reliable disconnect.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Custo mer Suppor t Informat ion Page A-16 Other Secur it y Hints A Comm unications S ystem Release 3.0 permits a barrier c ode of up to 1 1 digits, syst ems prior to Release 3.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Custo mer Suppor t Informat ion Page A-17 Other Secur it y Hints A ■ Never distribute the office telephone directory to anyone outside the company ; be careful when discarding it (shred the directory).
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Custo mer Suppor t Informat ion Page A-18 Other Secur it y Hints A Est ablish ing a.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Custo mer Suppor t Informat ion Page A-19 Other Secur it y Hints A Choosing Passwords 1 Passw ords shou ld be the maximum leng th allowed by the system.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Custo mer Suppor t Informat ion Page A-20 Limi ted W arran ty and Lim itati on of Liabilit y A Lists and Facility Restrictions Levels, as appropriate, to minimize the possibility of toll fraud.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Custo mer Suppor t Informat ion Page A-21 Remo te Admi nistr at ion and Maintenan c.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Custo mer Suppor t Informat ion Page A-22 Remo te Admi nistr at ion and Maintenan ce A Under applicable tariffs, you will be respon sible for paym ent of toll charges.
About Telec ommunic ation s Page B-1 B MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 B About T elecommunic ati o ns 2 Many of the terms and concepts involved in telephone com mu nications have been in use since Alexander Graha m B ell made the first phone call in 1876.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About Telec ommunic ation s Page B- 2 Telephone Extension Equipmen t B T e l e ph o.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About Telec ommunic ation s Page B- 3 Trans missio n F acilit ies B Identifying w h.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About Telec ommunic ation s Page B- 4 Trans missio n F acilit ies B A p r oblem e n.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About Telec ommunic ation s Page B- 5 Switchi ng Equipment B As noted earlier in this guide, the dif ferentiation between t he terms line and trunk has blurred and the two terms are now oft en used interchangeably .
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About Telec ommunic ation s Page B- 6 Switchi ng Equipment B Three b asic types of techno logy hav e been used in switching: ■ Ma nu a l ly-O perat e d Switc h in g.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About Telec ommunic ation s Page B- 7 Switchi ng Equipment B It was, therefore, a n.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About Telec ommunic ation s Page B- 8 Signali ng B ■ T a nde m Swi tc hi ng be tw e en COs.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About Telec ommunic ation s Page B- 9 Signali ng B If the call was bet w een switching offices, the two operat ors completed t he steps of the process.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About Telec ommunic ation s Page B-10 Sign aling B alternating current (AC), a dif ferent kind of frequency is used.
Syst em Ca paci ties Page C-1 C MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 C Syst em Capac ities 3 This appendix provides some information about the hardware and software capacities f o r the system.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Ca paci ties Page C-2 C the equipment (for example, a f a x or an answering mach ine) connecte d to the MFM.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Ca paci ties Page C-3 C T able C–1.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Ca paci ties Page C-4 C T able C–1.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Ca paci ties Page C-5 C T able C–1.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Ca paci ties Page C-6 C Constraini ng Factors 3 This section de scribes the constraining fact ors that limit the capacities suppl ied in T able C–1 .
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Ca paci ties Page C-7 C Delay announc em ent s per group. In Release 5.0 and lat e r syst ems, a group can have 1 0 primary delay a nnouncements and one secondary delay anno uncement.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Ca paci ties Page C-8 C T e lephones (no t achievable simu l taneo usly ) T raf f ic (hund red call s econds/hr/syst em) Assumes 20 perc ent internal traffic.
Syst em Pl anning Form s Page D-1 D MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 D System Planning Forms 4 This ap pendix contains a table that li s ts each system planning form.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Pl anning Form s Page D-2 D T able 4 –1.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Pl anning Form s Page D-3 D T able 4 –1.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Pl anning Form s Page D-4 D.
Remo vi ng/Reins ta lli ng the Cont r ol Unit Cove r Page E-1 E MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 E Rem ovin g /R ein st alling th e Control Unit Cover 5 This appendix provides inst ruction s for removing the control unit housing, and for reinstalling it.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Remo vi ng/Reins ta lli ng the Cont r ol Unit Cove r Page E- 2 Removi ng the Cont ro l Unit Hous ing E Re movi ng t he Co ntro l Unit H ous ing 5 T o re move the con trol unit housing, see Figure E–1 .
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Remo vi ng/Reins ta lli ng the Cont r ol Unit Cove r Page E- 3 Instal lin g t he Control Uni t Housing E Figure E – 2.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Remo vi ng/Reins ta lli ng the Cont r ol Unit Cove r Page E- 4 Instal lin g t he Control Uni t Housing E Insta l lin g th e Fr on t Cov er 5 T o inst all t he fro nt cover , see Figure E–3 and follow t hese steps: 1.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Page GL- 1 Glossary GL Glossary Italics The use of italics in the glossary denotes multiple usage of the italicized text throughout the glossary.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Glossary Page GL-2 AMI (alternate m ark inversion) Li ne coding format in wh ich a .
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Glossary Page GL-3 B Automat ed Atte ndant IS II /I II , MERLIN LEGEND MAIL , an d .
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Glossary Page GL-4 bau d rate Strictly speakin g, a measuremen t of transmissi on speed equal t o the num ber of signal leve l changes p er second.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Glossary Page GL-5 C BRI (Basic Rate Interface) A standard protoc ol for accessing Integrated Se r vice Dig it al Network (I SDN) services.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Glossary Page GL-6 centralized t el eph on e pr og ra mm ing Programming of feat ures on i ndividual tele phones; performed at a central location by the s yst em manage r.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Glossary Page GL-7 codec (coder-dec oder) Device used to con v ert analog signals such as s p eech, mus ic, or television t o digital form for transmission over a di gital medi um and back to the o r iginal analog form.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Glossary Page GL-8 D CSU ( cha nnel service unit) Equipment used on custom er premises to provide DS1 facilit y term inations and signaling comp atib ility .
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Glossary Page GL-9 D-channel ( D ata-chan nel) 16- or 64-kbps channel that carries signaling i nf ormation or data on a PRI or BRI .
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Glossary Page GL- 10 Digital Signal 1 Se e DS1 .
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Glossary Page GL- 11 E DSL ( Digital Subscriber Line) A Digital S ubscriber Line provides full-duplex service o n a single twisted metallic pa ir (2-wi re) at a r ate sufficient to support ISDN Basic Rate A ccess .
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Glossary Page GL- 12 F extended superf ram e form a t Se e ESF . extension An endpoint o n the internal side of the communi c ations system.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Glossary Page GL- 13 G f or c e d idle Condition of the system during certain programm ing or maintenance procedures ; system prevents initiation of new calls .
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Glossary Page GL- 14 H I Hands F ree Answer on In ter com Se e HFAI . hands-free unit Se e HFU . headset Lightweigh t earpiece and microphon e used for hands -f ree telephone ope ration.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Glossary Page GL- 15 Integrated Admi nistra tion Capability of IS II I that simplifies the programming of common information for the system, AUDIX Voice P ower , and, if it is also installed, Fax Attendant System .
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Glossary Page GL- 16 J K L IS D N te rm in a l adapter data station A type of dat a station that includes an ISDN termina l adapter a s its DCE.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Glossary Page GL- 17 M lin e/tr unk j ac k Physical interface on a modul e in the control unit f or connecting an outsid e line/trunk t o the communication s system.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Glossary Page GL- 18 MF M ( Mul ti-Function Module) Adapter that has a tip/ring mode for answering machines, m odems, fax machines , and tip/ring alerts, and an SAA mode for -48 VDC alerts.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Glossary Page GL- 19 N modu le Ci rcuit pack in the control uni t that provides the physical jacks for c onnection of telephones and/or o utside lines/trunks to the communication s system .
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Glossary Page GL- 20 O P non-satellite system In a private network, a communica t ions syst e m tha t is directly conne cted to an d loc at ed more t ha n 200 m iles from th e loca l syst em.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Glossary Page GL- 21 peripheral system In a private network , a system t hat does no t connec t to more than one ot her system, sometim es called an “en d node.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Glossary Page GL- 22 Q R private network tr un k s The f a cilities that connect communic ati ons syste m s in a private network . See also tandem tie trunks and tandem PRI trunks .
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Glossary Page GL- 23 S restricted da ta channel Restricted dat a chann els do no t allow the transmission of occurrence s of more than seven contiguou s zero bits.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Glossary Page GL- 24 si ngle-l ine t el eph on e Industry-standard touch-tone or rotary-dial telephon e that handles one call at a time a nd is connected to the system vi a a n extension jack on a 012, 016, or 008 OPT modu le.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Glossary Page GL- 25 T system acceptance test Test of all trunks, telep hones, data terminals, and features after installation to ensure that they are working correctly .
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Glossary Page GL- 26 U TAP I Tel e phony Ap plication P rogram ming Interface. An application prog r amming interf ace that a llows computer telephony applica tions to be used.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Glossary Page GL- 27 V una m bigu ous numb ering The practice of numbering of extension range s, remote access codes, or other system c omponents to avoid rout ing conflicts in netwo r k or local calling.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Glossary Page GL- 28 W voice mail Application that allows users to send m e ssages to other system extensions, forward message s received with comments , and reply to messages.
Inde x Page IN-1 MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 IN Index Nume ric s 007 MLM mod ule , 3– 1 4 008 OP T mod ule , .
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Index Page IN-2 Analog fa c i li ti es emulated , 3–9 types sup p o rt ed , 2– .
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Index Page IN-3 Bac kp lane , 3– 2 Bar g e- In fe atu re , 4– 31 , 5– 6 Ba rr.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Index Page IN-4 Ca llin g Sup er visor ’s G ui de , 7– 13 Canadi an Dep art men.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Index Page IN-5 Coveri ng c alls c onsid erat ions , 4– 34 c o ntr olling , 4– .
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Index Page IN-6 Dig i ta l fa c ili tie s d ata c ommunic ati ons , 4– 5 7 m o du.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Index Page IN-7 E xtension s a ddi n g , 6– 40 to 6– 43 as s ig n in g c a lli .
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Index Page IN-8 F eatures, (c ont) for war d in g , 4– 35 to 4– 37 gr o u p , 4.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Index Page IN-9 Head sets de scr i pti o n , 3– 39 to 3– 40 featur es , 4– 6 .
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Index Page IN-10 L Lab eli ng fe atu re c a llin g g ro up l ab e ls , 6– 87 to 6.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Index Page IN-11 MCI net wor k serv ic es , 3– 8 , 3– 9 Memory c ard s b ac kin.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Index Page IN-12 Mod u l es, (c ont) po w e r s u ppl y , 3– 4 p roc esso r , 3.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Index Page IN-13 P P ag e P al p ag ing ac c ess ad ap ter , 3– 34 P ag ing f eat.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Index Page IN-14 Pr o g r a m m i n g ad d ed c omp on ent s , 6– 66 to 6– 69 b.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Index Page IN-15 Re p o r t s extensi on info rmatio n , 6– 27 using , 6– 34 to.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Index Page IN-16 Sw i t c h i n g eq uip ment , 2–6 to 2– 8 evolut ion , 2– 6.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Index Page IN-17 S ystem manag emen t, (c ont) c hang ing c allin g g roup l ab els.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Index Page IN-18 S ystem p rog rammi ng ba cki n g u p , 6– 39 to 6– 40 c onnec.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Index Page IN-19 T and em networ k , 2– 7 TA PI , GL-26 T e ch n i ca l s u ppo r.
MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Index Page IN-20 T roub lesho oti ng, (c ont) pr o gr a m m e d bu t t o n s , 8–.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Lucent Technologies 6 è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Lucent Technologies 6 - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Lucent Technologies 6 imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Lucent Technologies 6 ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Lucent Technologies 6, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Lucent Technologies 6.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Lucent Technologies 6. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Lucent Technologies 6 insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.