Manuale d’uso / di manutenzione del prodotto OneTouch Basic Basic Blood Glucose Monitoring System del fabbricante Lifescan
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Blood Glucose Monitoring System Bas ic Bas ic Bas ic Simple Pr oven Accur acy Eas y T o Handle Owner's Booklet DCO_06331801A_OTB_OB_US 11/25/03 3:27 PM Page i.
DCO_06331801A_OTB_OB_US 11/25/03 3:27 PM Page ii.
The OneT ouch ® Basic ® Blood Glucose Monitoring S ystem is intended for in vitro diagnostic use for quantitativ e determination of glucose in whole blood a s a n aid in monitoring effectiveness of diabetes management in the home and in clinical settings.
C AUTION: Before using any product to test y our blood glucose (sugar), read all instructions and pr actice the test. Do all quality control checks as dir ected and consult with a diabetes healthcare pr ofessional.
T ABL E OF C ONT ENT S INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 PREC AUTIONS AND LIMIT A T IONS . . . . . . . . . . . . . . . . . . . . . . . . . . . .
www .LifeScan.com TESTING Y OUR BLOOD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Abbreviated T est P rocedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SETT ING METER OPTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Entering and Using the Set-Up Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Clock (Time and Date) .
T AKING C ARE OF Y OUR METER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Doing a Daily Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1 INTR ODUCT ION Congratulations! Y ou’ ve chosen a very easy-to-use blood glucose monitoring system for home testing. When used properly , your OneT ouch ® Basic ® System will giv e you the accur ate test results you need, in just a few simple steps.
PREC AUTIONS AND LIMIT A TION S The following information will b e useful to you and your healthcar e professional when using the OneT ouch ® Basic ® S ystem to monitor your blood glucose level.
Extremes in hematocrit (the amount of red blood cells in the blood) can affect test results. V ery high hemat ocrits (abo ve 55 %) and very low hematocrits ( below 30 %) can cause false results. 1 Abnormally high levels of Vitamin C o r other reducing substances will cause false low blood glucose r esults.
GET TING ST AR TED The OneT ouch ® Basic ® Blood Glucose Monitoring S ystem c o n sists of three main products: the OneT ouch ® Basic ® Blood Glucose Meter , OneT ouch ® Basic ® , Pr ofile ® , OneT ouch ® I I T est Strips, and OneT ouch ® Normal Control Solution.
The Complete OneT ouch ® Basic ® Blood Glucose Monitoring S ystem ■ OneT ouch ® Basic ® Meter (Batteries installed) ■ Owner’ s Booklet ■ Quick Reference Guide ■ Check Strip ■ OneT ouch.
OneT ouch ® Basic ® Blood Glucose Meter Study this diagr am and become familiar with all the par ts of your OneT ouch ® Basic ® Meter . 6 M Button Test Strip Holder C M Battery Compartment (on bac.
ON/OFF BUTT ON. This button turns the meter on and off . DISPL A Y . The lar ge, easy-to-r ead display is where y ou read the s i m p l e m essages that guide you thr ough testing. Y our test results ar e displayed here. BA T TER Y COMP AR T MENT . Holds two A AA batteries.
DA T A POR T . Allows you to tr ansfer the information stored in the meter’ s memory to a computer to view , analyze, and print. Please contact t he LifeScan Data Management Line at 1 800 382-7226 for more information about data management software pr oducts.
9 IMPOR T ANT TEST S TRIP INFORMA TION ■ OneT ouch ® Basic ® , Profile ® , OneT ouch ® II T est Strips can be damaged by heat and light. K eep them sealed in the original vial. Store the vial in a cool, dry place belo w 86 °F ( 30 °C). Do not refriger ate.
OneT ouch ® Normal Contr ol Solution OneT ouch ® Normal Control Solution is an impor tant par t of the OneT ouch ® Basic ® S ystem. Use it in two ways: 1 ) to practice the test pr ocedure, and 2 ).
BEFORE T ESTING Setting Meter Code Code numbers are used to enable y our meter to pro vide consistent measurements. F or this reason, it is impor tant that the code is set correctly .
Step 1 : Pr ess the On/Off Button. When turning meter on, all display symbols will appear . The last test r esult will then appear on the display for a moment.
Step 3 : Code the Meter . While the meter displays code-- , or after the word insert is displayed, press and r elease the C button; the code number will appear . Continue p r essing the C button until the number on the display matches the code number on the test strip vial.
Checking with the Check Strip A purple and white check strip is included in the carrying case of your OneT ouch ® Basic ® S ystem. Before doing a check strip test, make sure the test strip holder , test ar ea, and check strip are clean, dry , and lint-free.
Do a check strip test: ■ At least once each day you test your blood ■ After cleaning the meter ■ Whenever y our blood glucose test results ar e not consistent with how you feel, or when you thin.
Step 2 : When apply sample Appears, R emov e the Check Strip from the T est Strip Holder . Step 3 : When insert side 2 Appears, T urn the Check Strip Ov er and Slide It Back into the T est Strip Holder . It should go in notched end first, Side 2 (white side) facing up .
(Example) If these messages appear , r epeat the check strip test. If these messages appear again, clean your meter and repeat the test. If y ou do not obtain a n acceptable ( Ao k ) check strip readi.
■ Do not get blood, alcohol, control solution, or any other fluid (except water) on the check strip . ■ Do not scratch the check strip . ■ Do not leave the check strip in sunlight. ■ If you lose or damage the check strip , call LifeScan Customer Ser vices at 1 800 227-8862 for a free replacement.
19 Do a control solution test: ■ For pr actice, before testing y our blood with the OneT ouch ® Basic ® Meter for the first time ■ When you begin using a new vial of test strips ■ At least onc.
IMPOR T ANT CONTR OL SOL UT ION T EST INFORMA TION ■ Use only OneT ouch ® Normal Control Solution. ■ Check the expiration date of the contr ol solution. Do not use if expired. ■ Recor d the discard date on the contr ol solution vial. Discard the vial three months after first opening.
How to do a contr ol solution test: Step 1 : Pr ess On/Off Button. Inser t T est Strip. The code number that appears on the meter display should match the code number on the test strip vial.
Step 2 : Apply Contr ol Solution. Shake the control solution vial well before using. R emo ve the cap and apply a drop of contr ol solution to the middle of the test spot, co vering it completely . Step 3 : Contr ol Solution R esult Appears in 45 Seconds.
Control solution test r esults are automatically stored with the wor d contrl . (If you use a logbook, indicate control solution tests b y writing “C ” after the result.) Control solution r esults If test results fall outside the r ange printed on the test strip vial, repeat the test.
24 ■ Meter malfunction ■ Extremes in testing temperatur es C AUTION: If your control solution test result falls outside the expected range, the system may not be working properly . Do not use the system to test your blood until you get a test r esult that falls within the expected range.
TES TING YOUR BL OO D Abbreviated T est Pr ocedure Y ou can test your blood by follo wing this 3 -step testing pr ocedure. M C 25 Step 1 : Press on/off button. Make sure code displayed on meter matches code on test strip vial. If correct, insert strip.
Detailed T est Procedur e Choose a clean, dry work surface. Make sure y ou have all the items needed to test: ■ OneT ouch ® Basic ® Meter ■ OneT ouch ® Basic ® , Pr ofile ® , OneT ouch ® I I.
Getting a Drop of Blood C AUTION: T o reduce the chance of infection: ■ Never shar e a lancet with another person. ■ Always use a new , sterile lancet. Lancets are for single use only . ■ The OneT ouch ® Penlet ® Plus Sampler should be used by only one person.
28 While the lancet is in the OneT ouch ® Penlet ® Plus Sampler , twist off the pr o- te ctiv e disk. Make two full turns to ensure that the lancet separ ates from the protectiv e disk. Replace the OneT ouch ® Penlet ® Plus Cap . T urn the cap clockwise until it is snug but not o verly tight.
29 Adjust the puncture depth setting if necessary . T wist the knob counter- clockwise towar d the smaller bumps for a shallow er puncture. T wist the knob clockwise towar d the larger bumps for a deeper puncture. Step 2 : Cock the OneT ouch ® Penlet ® Plus Sampler .
30 Step 3 : W ash Y our Hands. Use warm, soapy water . Rinse and dry hands thoroughly . T o increase blood flow to y our finger tips, massage the hand from the wrist to the fingertip two or three times without touching the puncture site. Step 4 : Lance Y our Finger .
31 Gently massage your finger to obtain the requir ed blood volume. P roceed with your blood glucose test. Step 5 : R emov e the Lancet. Remo v e the cap.
32 Optional: T o replace the pr otective disk on the lancet, place the disk on a hard surface and push the exposed tip into the protectiv e disk. A lways use caution when remo ving t h e lancet. Point the lancet down and away from y ou. Push forward on the ejection/cocking control and eject the lancet directly into a container for sharp objects.
How to T est Y our Blood Step 1 : Pr ess On/Off Button. Make Sure Code Number Display ed on Meter Matches Code Number on T est Strip Vial. Insert T est Strip. Make sure the test strip holder is properly in place. (See page 77 ). T urn your meter on. All display symbols will appear .
Remo v e a test strip from the vial. Replace the vial cap immediately . Do not touch the test spot on the test strip . The test spot should be white or ivory-color ed, with no tears or wrinkles. With the meter display sho wing (Example) slide the test strip into the test strip holder , notched end first, test spot facing up .
appears for a moment. Then appears for five minutes or until y ou apply blood to the test spot. Obtain a drop of blood fr om your finger using the OneT ouch ® Penlet ® Plus Adjustable Blood Sampler . (See page 27 ). Step 2 : Apply Blood Sample. With the test strip in the meter and on the display , apply a drop of blood to the test spot.
Be sure that y ou: ■ T ouch only the tip of the drop of blood to the test spot. ■ Apply enough blood to form a round, shiny dr op that co vers the test spot completely and stays wet during the entir e test. ■ Do not smear blood on the test spot or apply a second drop after the test begins.
Step 3 : Accur ate R esults in 45 Seconds. The meter then counts down fr om 45 to 0 seconds, beeps (if the Beep option is set to ), and displays your r esult. Remo ve the test strip only after the result is display ed. Blood glucose test results ar e autom a t i - cally stored in y our meter’ s memory with the time and date they were performed.
S pecial Messages The meter displays results fr om 0 to 600 mg/dL. If your blood glucose test result is 60 mg/dL or below , y our meter will beep in a low tone (if the Beep option is set to ) and display a special message: (Example) The message is warning you of lo w blood sugar (hypoglycemia).
Checking the Amount of Blood on the T est Strip Although the OneT ouch ® Basic ® Meter requir es only a small drop of blood, it is very important that the drop be large enough to co ver the test spot completely . In many cases, the meter can detect if the drop of blood was too small to giv e an accurate r eading.
If the following message appears on the display , your drop of blood was too small, or smeared, or the test strip was not pushed all the way into the test strip holder . R epeat the test with a new test strip and enough blood to co ver the entir e test spot.
■ L ook at the back of the test strip. Y ou should see a full, dark circle. If ther e are any white patches or str eaks, you may have smear ed the blood or the drop was too small. In either case, you may hav e a false lo w result. R epeat the test with a new test strip.
C OMP ARING METER AND L ABORA T OR Y RESUL TS The blood glucose test result y ou obtain f ro m y o u r m e t e r m a y b e different from your labor atory result due to normal v ariation; how ever , the two results should be within 20 % of each other .
Comparing the results: ■ When the lab tests your blood, only the serum or plasma por tion is used. Y our OneT ouch ® Basic ® Meter uses only whole blood.
recently , the blood glucose level from a fingerstick can be up to 70 mg/dL higher than blood drawn fr om a vein (venous sample) used for a lab test. 7 Therefor e it is best to fast for four to eight hours before doing comparison tests.
USING THE MET ER MEMOR Y Y our OneT ouch ® Basic ® Meter automatically stores up to 75 test recor ds. It stores blood glucose, check strip , and control solution test results with time and date. When you hav e stored mor e than 75 recor ds, the oldest recor d is dropped fr om the memory as a new recor d is added.
If you ar e using the meter for the very first time and have not used it for testing, or if you hav e used a software progr am to clear the meter’ s memory , the following message will appear , indi.
SET TING METER OPTION S Y ou do not hav e to enter the set-up mode to test. How ever , you can customize the v arious option settings of your OneT ouch ® Basic ® Meter to best meet your needs.
The meter will then automatically present the first option scr een. The options map will help guide you thr ough the option screens. ■ Use the M button to scroll thr ough the options or mo ve within an option. ■ If you want to change an option setting, use the C button.
Clock (Time and Date) The OneT ouch ® Basic ® Meter has an internal clock that will recor d the time and date of each test you perform. Y our meter has been set to auto- matically recor d tests in P acific standard time ( PS T) both when the Clock option is set to and when it is set to .
Once the Clock option is set to , yo u a r e ready to set the time. If you do not want to display t he t im e and date, press the C button to turn the Clock option to . Setting the Time Enter the set-up mode and set the Clock option to (see page 47 ).
the time; the hour and am or pm will flash. Pr ess the C button again to adv ance the hour to the correct setting. Pr ess the M button and the minutes will flash. Use the C button to change the minutes. Pr ess the M button to see the new time setting (the colon will flash).
Y ou may now turn the meter off or press the M button to mo v e to the next option. Beep Pr ompts The meter is set to pro vide you with audio prompts, or “beeps,” during the test procedur e to tell you that the meter has performed some function or to aler t you to a special message.
Language The OneT ouch ® Basic ® Meter can display messages in 17 lan-guages: English [ engl . ], Spanish [ espan . ], Fr ench [ franc . ], Italian [ italia ], Hungarian [ magyar ] , Dutch [ neder . ], Norwegian [ norsk ], Polish [ polski ], Por tuguese [ port .
T ime F ormat The meter can be set to display the time in either a 12 -hour (AM/PM) format or a 24 -hour format. T o change the time format, enter the set-up mode (see page 47 ). Use t h e M button to choose the Time F ormat option. Pr ess the C button t o change the time format.
Unit of Measure The meter is set to display test r esults in milligrams per deciliter (mg/dL), the standard unit used in the United S tates. Y ou hav e the option to change to millimoles per liter (mmol/L), commonly used in Canada and par ts of Eur ope.
T o change the decimal separator , enter the set-up mode (see page 47 ) and select mmol/L as the unit of measure. Use the M button to choose the Decimal Separator option.
SOL VING PR OBL EMS The messages that appear on your OneT ouch ® Basic ® Meter display guide you through the testing pr ocedure, alert you to problems as they occur , and giv e you information about test results stor ed in the meter’ s memory .
MESSAGE APPEAR S WHEN The meter is turned on and you hav e not previously coded the meter . This is a reminder that y ou should verify that the code displayed on the meter matches the code on the test strip vial before testing. If it does not, r eset by pressing the C button.
MESSAGE APPEAR S WHEN The meter is performing internal checks. The meter is ready to r eceive a blood or contr ol solution sample. If performing a check strip test, this is your signal to remo v e the check strip from the meter . The meter is counting down fr om 45 seconds to 0 .
MESSAGE APPEAR S WHEN A control solution test has been completed. (If y ou have just performed a blood glucose test, this means that the blood sample was too small and the meter read it as contr ol solution. Repeat the test with a new test strip and a lar ger drop of blood.
MESSAGE APPEAR S WHEN Y our blood glucose test result is lo w , 60 mg/dL or below , possibly indicating hypoglycemia. Y ou may need food or some source of glucose. R etest. If the test result is still 60 mg/dL or below , call your doctor . Y our blood glucose test result is abo ve 600 mg/dL.
Error Messages When any of these messages appear , ther e is a problem with the OneT ouch ® Basic ® Meter or the way in which you ar e performing a test. These messages help to identify cer tain problems but do not appear in all cases when a pr oblem has occurred.
MESSAGE PROBL EM WHA T T O DO battry *Neither dead batteries nor battery r emov al have an effect on information stored in the memory . Replace the batteries immediately . The meter will not operate.* When this symbol is flashing, the batteries are too lo w .
MESSAGE PROBL EM WHA T T O DO Repeat the test with a new test strip . W ait for the word insert before inserting a test strip . The test strip was inser ted before the wor d insert appeared on the display . remove strip 1 . Clean the test area and test strip holder according to instructions.
MESSAGE PROBL EM WHA T T O DO 1 . Repeat the test with a new test strip . 2 . Repeat the test with a new test strip . 1 . The test strip mov ed during the test. 2 . The test strip was not inser ted correctly . error2 retest Repeat the test with a new test strip .
MESSAGE PROBL EM WHA T T O DO 3 . Repeat the test with a new test strip . 4 . Repeat the test with a new test strip . 5 . Mov e the meter away from the light source. R epeat the test with a new test strip . 6 . R epeat the check strip test. 7 . Call LifeScan Customer Ser vices at 1 800 227-8862 .
MESSAGE PROBL EM WHA T T O DO 1 . Repeat the test with a new test strip and a large, shiny dr op of blood or control solution. 1 . The blood or control solution sample was too small or smeared. not enough blood retest Repeat the test with a new test strip .
MESSAGE PROBL EM WHA T T O DO 1 . Clean test ar ea. See page 75. 1 . If appearing when y ou turn your meter on, your meter’ s test area may be dirty . not ok 3 . Repeat the test. K eep the meter test area clear . 3 . Y our hand or an object cov ered the test area while the meter was turned on.
MESSAGE PROBL EM WHA T T O DO 4 . Repeat the test with a new test strip . 4 . If appearing during the test, the strip has been remo v ed while the word wait is on the display . 3 . Repeat the test with a new test strip; try not to mo ve the meter . 3 .
MESSAGE PROBL EM WHA T T O DO Repeat the check strip test. The last check strip test was outside the acceptable range and an acceptable repeat test was not performed. redo A Clean the meter and check strip if necessary . R epeat the check strip test. The check strip test result is outside the acceptable range (printed on the back of the meter).
MESSAGE PROBL EM WHA T T O DO Use the C button to reset the meter code to match the test strip vial code. Y ou should also check all of your meter option settings to be sure they are corr ect. (If this con- tinues to happen, there may be a problem with y our meter .
T AKING C ARE OF YOUR MET ER Y our OneT ouch ® Basic ® Meter is easy to maintain. These tips will help you keep it in good operating condition: ■ K eep the test strip holder and test area clean (see page 73 ). ■ K eep your meter dry and avoid exposing it to extremes in tem- peratur e or humidity .
Doing a Daily Check L ook through the small hole in the test strip holder to make sure ther e is no lint, dir t, or blood blocking it. If there is anything blocking the hole, or if the test area has dirt, lint, or blood on it, remo v e the test strip holder and clean the test area b y following the instructions in the next section.
Step 1 : R emov e the T est Strip Holder from the Meter . Hold the meter and place your thumbs on the two raised dots on the test strip holder . Pr ess down on the r aised dots and slide the test strip holder towar d you. Remo v e the test strip holder to expose the test area.
Step 2 : Clean the T est Strip Holder . W ash only the test strip holder with soap and water . Clean the underside of the test strip holder . Using a damp cotton swab , clean the small hole from both sides to remo v e any d i r t , blood, or lint. Rinse well.
Check the clear , pr otective coating o ver the test area to make sur e it is not scratched or damaged. Rub the test ar ea with a cotton swab or soft cloth dampened with water to remo v e all blood, dir t, or lint from the test area. If necessary , a mild liquid dishwashing detergent mix ed with water may also be used.
Dry the test area with a soft, dry tissue or cloth. Remo v e any lint. Step 4 : R eplace the T est Strip Holder . Hook the bottom of the test strip holder onto the square notch on the meter . Pr ess down on the r aised dots of the test strip holder until it snaps firmly into place.
R eplacing the Batteries The OneT ouch ® Basic ® Meter c o m e s with batteries already installed. When the batteries need t o b e r e p l aced, use two A AA, 1 . 5 -volt alkaline batteries. The batteries should last about 18 months when testing up to two ( 2 ) times a day .
been remo v ed. After that you may need to reset the time and date. Dead batteries and/or battery remo v al will not erase or change test r esults, default settings, or codes stored in the meter . T o replace the batteries: 1 . Make sure the meter is turned off before y ou remo ve the batteries.
4 . R emo ve the battery compartment door . 5 . Remo v e the old batteries by gently slapping the meter against the palm of your hand. Nev er tap the meter against a hard surface.
6 . Inser t the new A AA batteries into the battery compar tment, being sure to align the plus (+) and minus (-) signs correctly . T o replace the battery compartment door , insert the tab on the top of the door into the slot in the top of the battery compar tment.
82 SPECIFIC A TION S Po wer Supply: T wo A AA alkaline batteries. Batter y Life: About 18 months when testing up to two ( 2 ) times a day . R esult Range: 0 – 600 mg/dL ( 0 – 33 . 3 mmol/L). Higher v alues are display ed as hi . Display T ype: Liquid crystal.
83 GU ARANTEE AND W ARRANT Y 30 -Day Money-Back Guarantee If you ar e not fully satisfied with the OneT ouch ® Basic ® S ystem, a full refund may be obtained by calling a LifeScan Customer Ser vices Repr esentativ e at 1 800 227-8862 within 30 days of purchase.
84 Please complete the warranty service card and mail it to LifeScan. The OneT ouch ® Basic ® Meter has a full three-y ear warranty from the original date of purchase.
85 INDE X Batteries, Replacing the . . . . . . . . . . . . . . . . . . . . . 78 Beep Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Blood, Getting a Drop of . . . . . . . . . . . . . . . . . . . . . 27 Blood, How to T est Y our .
Meter , Doing a Daily Check of . . . . . . . . . . . . . . . . . 73 Meter On/Off Button . . . . . . . . . . . . . . . . . . . . . . . . . 7 Meter Options, Setting . . . . . . . . . . . . . . . . . . . . . . 47 – Beep Prompts . . . . . . . . . . . . .
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El folleto para el propietario del OneT ouch ® Basic ® se encuentra disponible en español. Par a recibir su copia gratuita, favor de llamar al númer o gratis 1 800 381-7226 . The OneT ouch ® Basic ® instructional materials are av ailable in Spanish.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Lifescan OneTouch Basic Basic Blood Glucose Monitoring System è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Lifescan OneTouch Basic Basic Blood Glucose Monitoring System - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Lifescan OneTouch Basic Basic Blood Glucose Monitoring System imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Lifescan OneTouch Basic Basic Blood Glucose Monitoring System ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Lifescan OneTouch Basic Basic Blood Glucose Monitoring System, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Lifescan OneTouch Basic Basic Blood Glucose Monitoring System.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Lifescan OneTouch Basic Basic Blood Glucose Monitoring System. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Lifescan OneTouch Basic Basic Blood Glucose Monitoring System insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
