Manuale d’uso / di manutenzione del prodotto INT4000 del fabbricante Inter-Tel
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Model 8601 SoftPhone for Pocket PC User Guide INT4000 Cor dless T elephone User Guide.
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Notice This INT4000 Cor dless T elephone User Guide is re le as ed by IN TE R- TE L ® , INC. as a guide for system users and trainers. It provides informat ion necessary to pro perly install, program, operate, and maintain th is product.
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v INT4000 Cordless T elephone User Guide IMPORT ANT SAFETY INSTRUCTIONS . . . . . . . . . . . . . . . . . . . . . . VIII W ARNINGS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . X SAVE THESE INSTRUCTIONS . .
vi INT4000 Cordless T elephone User Guide CONTENTS P AGE To an Outside Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 To Pick Up (Reverse Transfer) a Call . . . . . . . . . . . . . . . . . . . . . . . 27 Forwarding Calls .
vii INT4000 Cordless T elephone User Guide CONTENTS P AGE LEARNING MORE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
viii INT4000 Cordless T elephone User Guide Impor tant Safet y Instructions NOTE: For use with CSA Certifies (NRTL/C) Inter-T el Axx ess or Eclipse system only .
ix INT4000 Cordless T elephone User Guide • Unplug this product from t he wall outlet and refer servi cing to qualified ser- vice personnel under the followi ng conditions: — When the power supply cord is damaged or frayed. — If liquid has been spilled into the product.
x INT4000 Cordless T elephone User Guide Warnings Unplug all electrical appliances when you know an elect rical storm is approaching. Lightning can pass throug h your household wiring and da mage any device connected to it. This phone is no exception.
xi INT4000 Cordless T elephone User Guide Radio Interference Radio interference may occasionally cause buzzing and humming in your cordless handset or clicking no ises in the b ase un it. This interferen ce is caused by ex ternal sources, such as a TV , refrigerator , vacuum cleaner , fluorescent lighting, computer equipment, or electrical storm.
xii INT4000 Cordless T elephone User Guide Save These Instructions Finally , it should be noted that some cord less telephones operate at frequencies that may cause interference to nearby TVs and VCRs. T o minimize or prevent such inter- ference, the base of the cordless telephone should not be placed near or on top of a TV or VCR.
FINDING YOUR W A Y 1 INT4000 Cordless T elephone User Guide Finding Y our Way SECTION CONTENTS P AGE Wel come . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About This Gui de . . . . . . . . . .
2 INT4000 Cordless T elephone User Guide W ELCOME Congratulations on your purchase of the Inter-T el INT4000 cord less telephone. The INT4000 is designed to work on an Inter- T el Axxess/Eclipse and voice mail systems to provide you with access to multiple lines, Caller ID, and other phone system fea- tures.
FINDING YOUR W A Y 3 INT4000 Cordless T elephone User Guide A BOUT T HIS G UIDE This guide contains instru ctions for using the INT4000 cordless telephon e on the Inter-T el telephon e and voice mail systems. T o he lp you find inform ation more quickly , this g uide is divided into four se parate sections, as indicated by the tabs.
4 INT4000 Cordless T elephone User Guide The following pages describe the basic functions of the dialpad buttons and message display indicators. Dialp ad and Indicators DEF AUL T BUTTON (LABEL) DEF AU.
FINDING YOUR W A Y 5 INT4000 Cordless T elephone User Guide Basic Message Display Functions Basic Button Functions In addition to the button s identified in th e preceding table, your phone has a Special button ( ). Depending on how your telephone system is configured, you may need to press this key before you dial a feature code.
6 INT4000 Cordless T elephone User Guide Display Y our INT4000 has two lines of display with 16 charact ers per line. When your phone is idle, this display shows your extension num ber , your username, the time of day , and the date.
FINDING YOUR W A Y 7 INT4000 Cordless T elephone User Guide INT4000 I NST ALLATION This section describes how to install the INT4000. Follow the instruction below . Selecting the Location Select a location for th e INT4000 th at is away from excessive h eat or humidity .
8 INT4000 Cordless T elephone User Guide Connecting Power to the Base and Charger Unit s Connect the smaller AC adapter with the yell ow ring on the connector to the yellow jack on the back of the charger unit, as shown below . Connect the other AC adapter to the ba ck of the base unit, as shown below .
FINDING YOUR W A Y 9 INT4000 Cordless T elephone User Guide W all Mounting Y ou can mount your INT4000 either on a standard wall plate or directly on a wall. Follow the instructions below . St andard W all Plate Mounting Y our INT4000 is designed to be mounted on a standard wall plate.
10 INT4000 Cordless T elephone User Guide Direct W all Mounting If you do not have a standard w all plate, you can mount your phone directly on a wall.
FINDING YOUR W A Y 11 INT4000 Cordless T elephone User Guide Charging Unit W all Mounting The charging unit is als o designed to be wall moun ted. Before mo unting the c harging unit, consider the fol.
12 INT4000 Cordless T elephone User Guide 3. Slide the wall mount stand int o the notches on the bottom of the charging unit, as shown on the right. 4. Place the charging unit on the posts of th e wall screws and push down until it i s firmly seated, as shown on the right.
FINDING YOUR W A Y 13 INT4000 Cordless T elephone User Guide Att aching the Belt C lip to the Handset Y ou can use the belt clip to attach the hand se t to your b elt or pocket for convenient portability . T o attach the belt clip to the handset: 1. Snap the cover tab out of the belt clip notch on the top of th e handset.
14 INT4000 Cordless T elephone User Guide Inst alling the Hand set Battery Pack T o install the battery pack: 1. Remove the battery co ver by press- ing the latch and slid ing the cover down and off of the handset.
FINDING YOUR W A Y 15 INT4000 Cordless T elephone User Guide Charging the Hand set Battery Pack T o charge the battery pack: 1. Place the handset into the char ger unit.
16 INT4000 Cordless T elephone User Guide A BOUT THE T ELEPHONE S YSTEM As you can see, your INT4000 and Inter-T el telephone system come equipped with a lot of “bells a nd whistles.
GETTING ST AR TED 17 INT4000 Cordless T elephone User Guide Getting Star ted SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 St arting the Phone . . . . . . . . . . .
18 INT4000 Cordless T elephone User Guide I NTRODUCTION Now that you know what your INT4000 can do, it’ s time to start using it. In this sec- tion, you’ll learn how to make and recei ve calls, transfer calls, retrieve voice mail messages, and much more.
GETTING ST AR TED 19 INT4000 Cordless T elephone User Guide S ETTING U P V OICE M AIL T o begin using your voice mailbox, you need to complet e a few basic set-up proce- dures to initialize your mailbox, customize your personal greetings, and record your voice mail directory name.
20 INT4000 Cordless T elephone User Guide Recording Y our Personal Greetings Y ou can store two dif ferent personal greetings in your voice mailbox: a primary and an alternate. Y ou can then select whic h greeting you want played when a caller reaches your voice mailbox.
GETTING ST AR TED 21 INT4000 Cordless T elephone User Guide Recording Y our V oice Mail Directory Name Y our recorded name is used to identify you in the voice mail directory and to verify your mailbox number when messages are addressed to you. T o change your directory name: 1.
22 INT4000 Cordless T elephone User Guide M AKING AND R ECEIVING C ALLS Making and rece iving call s is the bas ic purpose of an y phone. With your INT4000, you can make/receive interc om and outside calls and make emergency calls. Intercom Calls Y our extension number allows other people to place intercom calls to you, without any extra codes.
GETTING ST AR TED 23 INT4000 Cordless T elephone User Guide • T o use the Off-Hook V oice Announce feature (if the called phone is pr ogram med for it): Do not h ang up.
24 INT4000 Cordless T elephone User Guide T o cancel the queue r equest before your phone rings: Press . When dialing the number , you can do one of the following: • Use the speed-dial directory , see page 58 . • Use the Station Speed-Dial feature, see page 52 .
GETTING ST AR TED 25 INT4000 Cordless T elephone User Guide P LACING C ALLS ON H OLD Y ou can place calls on hold in one of two ways: individual or system.
26 INT4000 Cordless T elephone User Guide P LACING C ONFERENCE C ALLS W ith the Conference feature, you can establish a conference call with up to three intercom and/or outside parties (four, including you). T o place a conference call: 1. While on the first call, press and to put th e call on hold.
GETTING ST AR TED 27 INT4000 Cordless T elephone User Guide T RANSFERRING C ALLS Although transferring calls is co nsidered a basic function of a phone, your INT4000 has many advanced options for this feat ure. W ith your phone, you can transfer to another extension, voice mail, or even an outside li ne.
28 INT4000 Cordless T elephone User Guide F ORWARDING C ALLS W ith the Forwarding feature, you can have calls follow you (e.g., forwarded to a cell phone), or you can redirect calls to a voice mail or other extension. Manual Call Forwarding Manual call forwarding allows you to send in coming calls to another extension num- ber .
GETTING ST AR TED 29 INT4000 Cordless T elephone User Guide Redirect Call NOTE: This feature is available only wit h version s 5.3 and later software. The Redirect Call feature allows you to fo rward any call that is ringing on your phone without having to answer the call.
30 INT4000 Cordless T elephone User Guide R EDIALING A N UMBER Although mo st phones re dial the last number di aled , your System Administ rator can program your phone to redial the last number saved . T o use the Last Number Dialed featur e (if enabled): Press .
GETTING ST AR TED 31 INT4000 Cordless T elephone User Guide D ISPLAYING I NFORMATION ON Y OUR P HONE Y our INT4000 has two lin es of display where you can view informatio n, such as the date and time or the outside party’ s name/number .
32 INT4000 Cordless T elephone User Guide U SING A H EADSET W ith an electret headset, you can talk on the phone handsfree, without using your speaker and microphone. NOTE: If yo ur headset has a power-saver mode, make sure the System Administrator has the Headset Connect T one flag enab led in the telephone system.
GETTING ST AR TED 33 INT4000 Cordless T elephone User Guide A CCESSING Y OUR M AILBOX If you have a message waiting in your mailbox, you must access your voice mailbox to retrieve it. TIP: Generally speaking, pressing during an y voice mail operation will advance you to the next step.
34 INT4000 Cordless T elephone User Guide U SING V OICE M AIL M ESSAGES Once you’ve accessed your mailbox, the system tells you how many new and saved messages you have. Y ou can then listen to messages, delete messages, save messag es, etc. Listening to Messages T o listen to messages: 1.
GETTING ST AR TED 35 INT4000 Cordless T elephone User Guide If the telephone number is not a vailable, you cannot rep ly to the mes- sage. • Press to forward a copy of the message to another subscriber . If you want to include an introduction, press .
36 INT4000 Cordless T elephone User Guide Undeleting Messages NOTE: This feature is available only in versio ns 5.1 and later software. If you accidently delete a voice mail messa ge, you can retrieve it within a specific time frame (programm ed by your System Ad ministrator).
GETTING ST AR TED 37 INT4000 Cordless T elephone User Guide Sending Messages T o send a message: 1. Access your mailbox as d escribed on page 33 . 2. Press . 3. Dial the desired mailbox number or group list num ber . 4. Press to accept the subscriber ’ s name.
38 INT4000 Cordless T elephone User Guide Canceling Unheard Messages NOTE: This feature is available only in versio ns 5.1 and later software. Y ou can cancel unretrieved messages th at you have sent to ind ividuals, but not mes- sages that you sent to group lists.
GETTING ST AR TED 39 INT4000 Cordless T elephone User Guide U SING D O -N OT -D ISTURB M ODE If you are away from your d esk, or if you do no t want to be disturbed, you can u se the DND feature. This halts all pages and ca lls to your phone, except queue callbacks, recalls, and di rect ring-in calls.
40 INT4000 Cordless T elephone User Guide T o enable DND: 1. Dial . 2. Dial the two-digit number corresponding to the message you want to use. 3. If desir ed, customize the second display line by dialing the desired numbers o r letters as described below: • Remain in numeric mode: Press the dialpad buttons to dial the desired num- bers.
GETTING ST AR TED 41 INT4000 Cordless T elephone User Guide U SING R EMINDER M ESSAGES Never be late for a meeting again! W ith reminder messages, you can program your phone, up to 24 hours in advance, to alert you at a specified time.
42 INT4000 Cordless T elephone User Guide T o cancel all reminder message r e quests before they signal you: Dial . T o clear a received r eminder message (you hear eight short tones and see a reminder message display): Press .
43 INT4000 Cordless T elephone User Guide MOVING ON Moving On SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Setting Preferences . . . . . . . . . . . . . . . . . . .
44 INT4000 Cordless T elephone User Guide S ETTING P REFERENCES Y our phone and voi ce mailbox are automatica lly set to specific defaults. Y ou can, however , configure many of these settings at any time. Phone Configuration Customizable features on your phone incl ude changing volume levels, sel ecting a ring tone, and others.
45 INT4000 Cordless T elephone User Guide MOVING ON V oice Mail Options Y our voice mailbox contains personal opti ons that allow you to customize your per- sonal greetings, directory name, password, etc. NOTE: Y ou cannot change your person al options until you have initia lized your mail- box (see pag e 19 ).
46 INT4000 Cordless T elephone User Guide T o change your personal greeting: 1. Access your mailbox as d escribed on page 33 . 2. Press to select the Personal Options Menu. 3. Press . 4. Do one of the following: • Press to record and/or enable your prim ary greeting.
47 INT4000 Cordless T elephone User Guide MOVING ON Changing Y our Mailbox Password Y our password prevents unauth orized access to your mailbox. T o change your password: 1. Access your mailbox as d escribed on page 33 . 2. Press to select the Personal Options Menu.
48 INT4000 Cordless T elephone User Guide Changing the Call Screening T ransfer Method NOTE: The Call Screening feature i s available on ly if it is enabled for your mailbox (ask your System Administrator).
49 INT4000 Cordless T elephone User Guide MOVING ON Programming a Fax Destination NOTE: This feature is available only in versio ns 5.1 and later software. W ith the Inter-T el V oice Processing Unit, callers can use your mailbox to send you a fax. T o use this feature, you must specify the destination fax number .
50 INT4000 Cordless T elephone User Guide Programming Remote Messaging NOTE: Y our installer or System Administrator must enable this feature on your voice mailbox. W ith Remote Messaging, you can program the V oice Processing Unit (voice mail) to call you when your mailbox r eceives new messages.
51 INT4000 Cordless T elephone User Guide MOVING ON • T o set up the time of day for notification: Press . Then enter the time you want the messag e notification to st art and stop. Enter th e times with two digits for the hour and two digits for t h e minutes (e.
52 INT4000 Cordless T elephone User Guide S PEED D IALING Speed dialing allows you (and your Syst em Administrator) to store frequently dialed numbers for easy dialing. Each number is stored on your phone (Station Speed-Dial) or in the phone system (System Speed-Dial) and is identified by a location number .
53 INT4000 Cordless T elephone User Guide MOVING ON NOTE: T o use the BACKSP ACE button, you must pre-progr am the feature button (feature code 314) on your phone. Refer to Programmin g Y our Feature Buttons section on page 56 for de tails on how to prog ram the BACKSP ACE button.
54 INT4000 Cordless T elephone User Guide System Speed Dial Y our System Administrator can store up to 1000 sp eed-dial numbers in Syst em Speed-Dial locat ions 000-999. T o view and/or dial Sy stem Speed-Dial numbers: 1. Dial 2. Enter the location code (000-999) for the desired number .
55 INT4000 Cordless T elephone User Guide MOVING ON P AGING The Paging feature allows you to make an announcement th rough phone speakers o r external speakers (if your system is equi pped with ext ernal paging equipment). T o prevent announcements from tran smitting thro ugh ev ery phone in th e system, this fea- ture uses page zones.
56 INT4000 Cordless T elephone User Guide P ROGRAMMING Y OUR F EATURE B UTTONS Depending on how your system is program med, some of you r feature buttons may be “user-programmable.” If so, you can progra m them with any of the feature codes listed in the back of this user guide or with extensio n numbers.
57 INT4000 Cordless T elephone User Guide MOVING ON U SING A CCOUNT C ODES If your teleph one system is programmed to use the S tation Message Detail Recor ding (SMDR) feature, you might be required to enter acco unt codes when you place a call. These codes add informat ion to phone record repo rts that the system wi ll periodically print.
58 INT4000 Cordless T elephone User Guide S CREENING C ALLS NOTE: This feature is a vailable only if your telephone system is equipped with a V oice Processing Unit (voice mail). If your voice mailbox is p rogrammed correc tly , you can screen calls that are trans- ferred from voice mail.
59 INT4000 Cordless T elephone User Guide MOVING ON T o perform a directory sear ch: 1. Dial . 2. Press for the intercom directory , pre ss for the outside directory , or press for the feature directory .
60 INT4000 Cordless T elephone User Guide V oice Mail Directory Whenever voice mail asks yo u to enter a mailb ox number , you can use the mai lbox and extension number directories. Y ou can al so use these directories to leave a voice message with another user .
61 INT4000 Cordless T elephone User Guide MOVING ON P ROGRAMMING R EMOTE F EATURE A CCESS If you are away from your desk and have forgotten to put your phone in DND, don’t worry . W ith the Remote Feature Access, you can place your phone in DND or for- ward calls from any other phone on the system.
62 INT4000 Cordless T elephone User Guide T o turn off DND: Dial , then press . T o turn on Call Forward: a. Enter one of the follo wing Call Forward feature codes: All Calls ................ ......... If No Answer .................. If Busy .........
63 INT4000 Cordless T elephone User Guide MOVING ON T o re spond to an Agent Help r equest at a display phone: When you receive an Agent Help request, your displ ay shows <nam e> REQUESTS HELP . Y ou can do one of the following: • T o accept the call: Answer as usual.
64 INT4000 Cordless T elephone User Guide W ORK ING IN H UNT G ROUP S Y our system may be programmed with “h unt groups.” Hunt gr oups are groups of phones that share a common extension number in addition to hav ing individual exten - sion numbers.
65 INT4000 Cordless T elephone User Guide MOVING ON Logging Into and Out of ACD Hunt Group s Agents can log into and out of the ACD hunt group at any time. While lo gged in, the agent receives calls through the ACD hunt gr oup. When the a gent is logged out, calls to that ACD hunt group bypass th e agent.
66 INT4000 Cordless T elephone User Guide When you log int o a group, you may be au tomatically connected to a call after you hear a short ring burst. If the ACD Agent ID Automa tic Connect option is enabled for your hunt group and you are using a headset, you will be automatically connected.
GETTING ST ARTED LEARNING MORE 67 INT4000 Cordless T elephone User Guide Learning More SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 What the Administrators Can Do for Y ou .
68 INT4000 Cordless T elephone User Guide T ROUBLESHOOTING If your INT4000 is not performing to your expectations, please try the steps included in the table below . If you are still unable to resolve the problems, contact your System Administra tor .
GETTING ST ARTED LEARNING MORE 69 INT4000 Cordless T elephone User Guide F REQUENTLY A SKED Q UESTIONS (F AQ S ) This section includes some of the most frequently asked questions. If yo u have prob- lems with your phone o r voice mailbox, refer to this section before yo u contact your System Administrator or your local Inter-T e l dealer .
70 INT4000 Cordless T elephone User Guide Q7. How do I scr oll the display scr een? A7. Y ou must have the PREVIOUS and NEXT buttons programmed on your phone to scroll up and down. Y our Sy stem Administrator must prog ram them in Database Pro- gramming.
GETTING ST ARTED LEARNING MORE 71 INT4000 Cordless T elephone User Guide D EFAULT F EATURE C ODES Use the blank spaces below to enter cu stom feature codes, if necessary . O UT SIDE L INE A CCESS C ODES * These defaults may differ based on the software version.
72 INT4000 Cordless T elephone User Guide G ENERAL F EATURE C ODES FEA TURE NAME FEA TURE CODE NEW CODE Account Code – Following Calls 391 Account Code – Optional 390 ACD Agent Log In 326 ACD Agen.
GETTING ST ARTED LEARNING MORE 73 INT4000 Cordless T elephone User Guide G ENERAL F EATURE C ODES (C ONTINUED ) FEA TURE NAME FEA TURE CODE NEW CODE Message – Silent 367 Microphone Mute On/Off 314 P.
74 INT4000 Cordless T elephone User Guide.
75 INT4000 Cordless T elephone User Guide INDEX Index A About the telephone system 16 this guide 3 voice mail 16 your phone 3 Accessing Your Phone 61 Account Codes 57 ACD (Automatic Call Distribution).
76 INT4000 Cordless T elephone User Guide E Emergency Calls 24 Enabling hunt group calls 64 paging 55 Ending an ACD Hunt Grou p Call 66 Entering Account Codes 57 F Fax Destination Number 49 Feature Bu.
77 INT4000 Cordless T elephone User Guide INDEX turning the hand set ringer on/off 44 Phone Directory 58 Placing calls on hold 25 conference calls 26 outside calls 23 Primary Greeting 20 Privacy xii P.
78 INT4000 Cordless T elephone User Guide record -a-call 54 reminder messages 41 the directories 58 voice mail messages 34 V Viewing Speed-Dial Numbers 53 Voice Mail directory 60 directory name 46 mes.
Voice Mail Flow Char t ENTERING YOUR MAILBOX • EITHER , Press and the MSG button to respo nd to a message from voice mail. OR, Call the voice mail exten- sion number , press , and enter your mailbox number .
A:46/1468A Part No. 935.035 7 (UCZZ01790EZ) Issue 2, November 2003 ©Inter-T el, Inc. November 2003 Printed in China.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Inter-Tel INT4000 è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Inter-Tel INT4000 - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Inter-Tel INT4000 imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Inter-Tel INT4000 ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Inter-Tel INT4000, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Inter-Tel INT4000.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Inter-Tel INT4000. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Inter-Tel INT4000 insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
