Manuale d’uso / di manutenzione del prodotto 5.2 Phone del fabbricante Inter-Tel
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User Guide Associate Display Phone and Basic Digital Phone.
If you have questions or comment s about this User Guide, cont act I nter-T el T echnical Publications at: T ech_Pubs@inter-tel.c om.
1 ©Inter- T el, I nc. 2001 p rinted in USA Q UICK R EFERENCE G UIDE T O F REQUENTLY U SED F EATURES F OR T HE E CLIP SE S YSTEM These are th e basi c instructions for the most frequently used telephone system and voice mail fe atures. For de tailed informa tion on these and ot her featu res, refer to the complete instructions in the User Guide.
2 P LACING A C ALL O N H OLD — Press HOLD and hang up OR place another c all. — T o return to the call, lift the hands et and press the flashing key . C ALL W AITI NG — If you hear a “call wa iting” tone through your handset and/or you see a dis- play , end your current call or p lace it on hold.
3 T O P ICK U P A C ALL F ROM A NOTH ER E XTENS ION — Lift the handset and dial . — Dial the extension number where the call is ringing or holding. C ALL F OR WARDI NG — Press FWD. The key should be lit. — T o forwar d to an outs ide telephone n umber: Select and outside line and dial a telephon e number .
4 L ISTE NI NG T O V OICE M AIL M ESSAGES — Enter yo ur mailbox as d escribed on p age 3. — Press to listen to you r new messages. While you are listening to a mes- sage, you can use the follo w ing o ptions: • Press to skip to the end of the recording.
V OICE M AI L O PTIONS Here i s a summary of the options y ou can use when listening to messages, after the message has played, and when leaving a mes sage. F EATURE C ODES E CLIP SE S YSTE M AND V OICE M AIL P OCK ET R EFERENC E G UIDE U SING V OI CE M AIL T o enter your voice mailbox: 1.
R EMOTE F EATURE A CCESS Remote Feature A ccess allows yo u to place your phone in do-not-disturb m ode or forward calls, either fro m anothe r phone or th rough a special dial-up line. If you do not hear a tone after each step, or if you hea r repea ting ton es, you ha ve made a mistake or the feature is r estricted.
T able of Contents CONTENTS P AGE Wel c om e 1 About This G uide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Quick-S tart Ins tructions . . . . . . . . . . . . . . . . . . . . .
CONTENTS P AGE Forwarding Ca lls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Manual Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CONTENTS P AGE ©Inter -T el, Inc. 20 01 prin ted in US A Recording Your Voice Ma il Directory Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Mailbox Pas sword . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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ABOUT THIS GUIDE 1 Eclipse Associate Display and Basic Digital Phone User Guide Welcome A BOUT T HIS G UIDE This user guide con tains instructions for using the Eclipse Associate Display and Basic Digital Phones on the Eclipse telephone and V oice Mail systems.
2 ABOUT Y O UR PHONE Eclipse Associate Display and Basic Digital Phone User Gu ide The Associate Display Phone LCD WITH TWO 16-CHARACTER LINES HEARING AID-COMP A TIBLE (HAC) HANDSET FEA TUR E KEYS 12-.
ABOUT Y O UR PHONE 3 Eclipse Associate Display and Basic Digital Phone User Guide The Basic Digit al Phone HEARING AID-COMP A TIBLE (HAC) HANDSET FEA TUR E KEYS 12- KE Y PUSH BUT TON KEYP AD HANDSFREE.
4 ABOUT Y O UR PHONE Eclipse Associate Display and Basic Digital Phone User Gu ide Feature Key Functions The Eclipse telephone system is designed to al low customized feature key l ayouts. Y o ur trai ner or System A dmini strator can te ll you h ow your spe cific phone i s arrange d.
ABOUT Y OUR PHONE SYSTEM 5 Eclipse Associate Display and Basic Digital Phone User Guide A BOUT Y OUR P HONE S YSTEM What Y o u See And Hear There are a few things you s hould know about the Eclips e telephone system before you use your phone: • Y our telephone s ystem may have one d ial tone for both intercom cal ls and out- side calls.
6 ABOUT Y OUR PHONE SYSTEM Eclipse Associate Display and Basic Digital Phone User Gu ide What The Administrators Can Do For Y ou There are two types of Admin i strators: System Adminis t rator and V o ice Mai l Admin- istrator . Often these duties are assigned to the same person or a small group of people.
ABOUT V O ICE MAIL 7 Eclipse Associate Display and Basic Digital Phone User Guide A BOUT V OICE M AIL The Eclipse V oice Processing Unit conta ins a voice mail appl ication that al lows call- ers to send an d receive recorded messages from any station or tou ch-tone telephone.
8 HEADSET S Eclipse Associate Display and Basic Digital Phone User Gu ide T elephone S ystem Features H EADSET S For conv enien ce, yo u ca n conn ect an e lectre t hea dset to your phon e. I f yo ur hea dset has a power-saver mode , make sure the Syste m Administ rator has the Headse t Con- nect T one fl ag enabled in the telephone system.
INTERCOM CALLS 9 Eclipse Associate Display and Basic Digital Phone User Guide Options T o place a non-handsfree call that will r ing at the other phone until answer ed: — Press before dialing the extension number . Y ou can program your p hone to always sen d non-handsfr ee calls using the Ring In ter- com Always feature.
10 OUTSIDE CA LLS Eclipse Associate Display and Basic Digital Phone User Gu ide Options T o disable you r phone’ s handsfree an swering featur e and make al l incoming calls ring until you an swer them: — W ith the handset in the cradle, dial . (Repeat this step if you want to turn handsfree answering on again.
OUTSIDE CALLS 11 Eclipse Associate Display and Basic Digital Phone User Guide Options Depending on how your sys tem is programmed, you may be ab l e to use one of the following methods to select an outgoing line, ins tead of pressing t he OUTGOING key: — Dial the Outgoing Call feature code (default is 8).
12 OUTSIDE CA LLS Eclipse Associate Display and Basic Digital Phone User Gu ide Using Account Cod es If your tel ephone system is prog rammed to use the Station Message Detail Recording (SMDR) fea ture, the system will periodically prin t out a record of telephone calls placed from the phones within the system.
OUTSIDE CALLS 13 Eclipse Associate Display and Basic Digital Phone User Guide Call S creenin g This feature is available only if your t elephone system is equipped with an Ecl ipse V oice Processing Unit. The call screening “Tran sfer Method” options can be pro - gramme d throug h your voice mailbox (see page 44 ).
14 OUTSIDE CA LLS Eclipse Associate Display and Basic Digital Phone User Gu ide Call Waiting If you receive a call whi le you are already on another call , you will hear a “call wa it- ing” tone and/or you will see a disp lay .
PLACING CALLS ON HOL D 15 Eclipse Associate Display and Basic Digital Phone User Guide P LACING C ALLS O N H OLD Ther e are two way s to place a call on hold. The fir st proced ure places a call on indi- vidual h old, the second places it on system hold.
16 USING THE SPEAKER AND MICROPHONE Eclipse Associate Display and Basic Digital Phone User Gu ide U SING T HE S PEAKER A ND M ICROPHONE Muting The Microphone T o mute the microphone so that you can hear the other party but t hey cannot hear you (this does not p u t them on hold): — Press the MUTE key .
PLACING CONFERENCE CALLS 17 Eclipse Associate Display and Basic Digital Phone User Guide P LACING C ONFERENCE C ALLS Y ou can establish multi-party conference calls without operator assistance. Y ou can place any combin ation of up to three intercom or outside parties in the confer ence.
18 USING THE MESSAG E KEY Eclipse Associate Display and Basic Digital Phone User Gu ide U SING T HE M ESSAGE K EY If you ca ll a p hone that i s busy , does not answer, or is in do-no t-disturb, yo u can use the Messagi ng feature to let t he other person know you called.
USING THE MESSAGE KEY 19 Eclipse Associate Display and Basic Digital Phone User Guide Receiving Messages The Basi cs When you see a flashing MSG key: — Lift the handset and press the flashing MSG key . A call is automatically placed to the phone o r message center that left the displayed m essage.
20 T RANSFERRING CALLS Eclipse Associate Display and Basic Digital Phone User Gu ide T RANSFERRING C ALLS T ransferring T o Another Extensio n — T o transfer so t hat the call rings at the other phone: Press the TR ANSFER key . T o transfer so that the call is on hold at the other phone: Press the SPCL key , and press .
FORWARDING CALLS 21 Eclipse Associate Display and Basic Digital Phone User Guide F ORWARDING C ALLS Manual Call Forwardi ng W ith manual call forwarding , you can choos e to send i ncoming calls to another exten- sion number . Y ou may also be able to forward calls to ou tside numbers, i f your pho ne is programmed to allow it.
22 ST ATION SPEED DIALING Eclipse Associate Display and Basic Digital Phone User Gu ide S T ATION S PEED D IALING St o ring Speed-Dial Numb ers On Y our Phon e Y ou can sto re up t o ten person al spee d-dial numbers a nd associat ed name s in station speed-dial “locations” 0- 9.
SYSTEM SP EED DIALING 23 Eclipse Associate Display and Basic Digital Phone User Guide T o view the current programming of S tation Speed-Dial keys: — W ith the handset in the cradle, dial . — Press the S tation Speed-Dial key to be viewed. — Press to exit.
24 REDIALING A NUMBER Eclipse Associate Display and Basic Digital Phone User Gu ide R EDIALING A N UMBER If you reach a busy numbe r , are disconnect ed, or if there i s no answer , the number in your redial memory can be redialed easily . An outside line is automatically select ed and the telephon e number is redialed.
USING THE DIRECTORIES 25 Eclipse Associate Display and Basic Digital Phone User Guide U SING T HE D IRECTORIES The opt ional directo ries allow displ ay phone users to “look up ” extension n umbers, system speed- dial numbers, and feature codes , and their associated names.
26 USING DO-NOT-DISTURB MODE Eclipse Associate Display and Basic Digital Phone User Gu ide U SING D O -N OT -D ISTURB M ODE Placing your phone in d o-not-disturb halts all pages and calls to your phone (except for queue callb acks, re call s, and dire ct rin g-in cal ls).
USING RECORD-A-CALL 27 Eclipse Associate Display and Basic Digital Phone User Guide U SING R ECORD -A-C ALL If your telep hone system is equipped with an Eclipse V o ice Processing Un it, your phone may be programmed to use the Record-A-Call feature.
28 PAGING Eclipse Associate Display and Basic Digital Phone User Gu ide P AGING The Paging feature allows annou ncements to be mad e through phone speakers. If you r system is equipped with optional external paging equipment, annou ncements can also be made throu gh the external speaker (s).
REMINDER MESSAGES 29 Eclipse Associate Display and Basic Digital Phone User Guide R EMINDER M ESSAGES Reminder messages are set, like an alarm clock, to signal you at a specified time.
30 REMOTE FEATURE ACCESS Eclipse Associate Display and Basic Digital Phone User Gu ide R EMOTE F EATURE A CCESS Remote Feature Access allows you to place your p hone in do-not-distur b mode or for- ward calls, either from another phone or through a special dial-up line.
PROGRAMMING Y OUR FEATURE KEYS 31 Eclipse Associate Display and Basic Digital Phone User Guide Continu ed on next page. T o turn on Call F orward : • Enter one of t he following Call Forward feature codes. All Calls .................... ........ If No Answer .
32 SETTING USER PREFERENCES Eclipse Associate Display and Basic Digital Phone User Gu ide S ETTING U SER P REFERENCES Change V olume Levels The Eclipse system has ei ght volume settings: hands et inte.
SETTING USER PREFERENCES 33 Eclipse Associate Display and Basic Digital Phone User Guide St andard A nd Alternate Keymap s Each p hone is progra mmed w ith a stan dard keyma p that det ermin es wher e each fea - ture key ap pea rs on the pho ne. Eac h phone can als o have an al terna te keym ap.
34 SECONDARY EXTENSION APPEARANCES Eclipse Associate Display and Basic Digital Phone User Gu ide S ECONDARY E XTENSION A PPEARANCES The Secondary Extension Appearances feature allows calls that are ringing or on indi- vidual hold at one “prima ry” phone to appear o n a “sec ondary extension ke y” at anothe r phone.
AGE NT HELP 35 Eclipse Associate Display and Basic Digital Phone User Guide A GENT H ELP Y our telephone sys tem may be programmed to s upport the Agent He lp feature, which allows you to request he lp from a designated “Agent Help Ex tension” (usually your superviso r) during a ca ll.
36 INSTRUCTIONS FOR H UNT GROUPS Eclipse Associate Display and Basic Digital Phone User Gu ide I NSTRUCTIONS F OR H UNT G ROUPS Y our system ma y be pr ogrammed w ith “h unt groups.” These ar e groups of phones that shar e a common ex tension number in addition to having in dividual exte nsion numbers.
INSTRUCTIONS FO R HUNT GROUPS 37 Eclipse Associate Display and Basic Digital Phone User Guide ACD Hunt Group Login And Logout Agents can log in to and out of the ACD hunt group at any time. While logged in, the agent will rece ive calls through the ACD hunt group.
38 INSTRUCTIONS FOR H UNT GROUPS Eclipse Associate Display and Basic Digital Phone User Gu ide T o log o ut of one or m ore ACD hunt group: — EITHER, Dial to log out of all o f your ACD hu nt groups at once. The display shows AGENT LOGGED OUT OF ALL ACDS and you hear a confir- mation t one.
ENTERING Y OU R MAILBOX 39 Eclipse Ass ociate D isplay a nd Basic D igital Ph one User Guide Voice Mail Features The first ti me you use your voi ce mailbox, you need t o initialize it, as described on page 7. For an overvi ew of t he voice mail procedure s, ref er to t he flow char t on page 51 .
40 LISTENING T O MESSAGES Eclipse Associate Display and Basic Dig ital Phone User Guide L ISTENING T O M E SSAGES Whenev er y ou e nter your mailbo x, yo u ar e tol d h ow m any ne w an d sav ed m essages you have. T o list en to mes sages : — Enter yo ur mailbox as d escribed on page 39 .
UNDELETING V OICE MAIL MESSAGES 41 Eclipse Ass ociate D isplay a nd Basic D igital Ph one User Guide U NDELETING V OICE M AIL M ESSAGES This feat ure allows you to “ undo” the Delete Me ssage operation a nd restore previ- ously deleted messages. The mess ages will be restored to your saved-message queue.
42 SENDING MESSAGES Eclipse Associate Display and Basic Dig ital Phone User Guide S ENDING M ESSAGES — Enter yo ur mailbox as d escribed on page 39 . —P r e s s . — Dial t he desired mailbo x number or gro up list number . — After hearing the s ubscriber's name, press to accept it.
CANCELING UNHEARD MESSAGES 43 Eclipse Ass ociate D isplay a nd Basic D igital Ph one User Guide C ANCELING U NHEARD M ESSAGES Y ou can cancel voi ce messages you have sent to othe r voice mai lboxes, provided the messages have not y et been heard by their recipients and the y were not sent to a group lis t.
44 PERSONA L OPTIONS Eclipse Associate Display and Basic Dig ital Phone User Guide P ERSONAL O PTIONS Personal Options allow you to customize your mailbox.
PERSONAL OPTIONS 45 Eclipse Ass ociate D isplay a nd Basic D igital Ph one User Guide — EITHER, Pres s to record and/or enable your primary g reeting. OR, Press to record and/or enable y our alternate greeting. OR , Press to enable the system defau lt mailbox greeting.
46 PERSONA L OPTIONS Eclipse Associate Display and Basic Dig ital Phone User Guide V oice Mail Messa g e Envelope Content s Each voice mail m essage is preceded by an “envelope” message that can includ e time and date the mes sage was left, the source of the mes sage, and/or the mess age length.
PERSONAL OPTIONS 47 Eclipse Ass ociate D isplay a nd Basic D igital Ph one User Guide — A prompt tells you wh at the cascade’ s curren t status is. Perform one of the fol- lowing steps. • T o prog ram a cascade level: Press and enter the number of the level you wish to program (1-9).
48 PERSONA L OPTIONS Eclipse Associate Display and Basic Dig ital Phone User Guide Fax Destination If your station is programmed to receive incoming faxes, you can program the exte n- sion number of the fax machine that will receive the faxes sent to your mailbox.
PERSONAL OPTIONS 49 Eclipse Ass ociate D isplay a nd Basic D igital Ph one User Guide Message Search Order This fe ature al lows you t o determ ine the order in whi ch to retri eve your me ssages based on the d ate and time they were received. T o change t he listening order of you r messages: — Enter your mailbox as desc ribed on page 39 .
50 USING THE V OICE MAIL DIRECTORY Eclipse Associate Display and Basic Dig ital Phone User Guide U SING T HE V OICE M AIL D IRECTORY The mailbox and extension num ber direc tories can be used any t ime voice mail ask s you to enter a mailbox number . Y ou use the keypad keys to enter the name.
V OICE MAIL FLOW CHAR T 51 Eclipse Ass ociate D isplay a nd Basic D igital Ph one User Guide V OICE M AIL F LOW C HART ENTERING YOUR MAILBOX • EITHER , Press the M SG key to re spond to a mes- sage from v oice mail. OR, Call the voice mail exte nsion n umber , pr ess , and en t er yo ur ma i lb ox number.
52 DEF AUL T FEA TURE CODES Eclipse Associa te Disp lay and B asic Digital Ph one Use r Guide Default Feature Code s Use the blank spaces below to enter custom feature codes if your telephone system has be en re pr ogra mmed with new cod es.
DEF AUL T FEA TURE CODES 53 Eclipse Associate Display and Basic Digital Phone User Guide G ENE RAL F EATURE C OD ES ( CONT INUED ) FEA TURE NAME FEA T URE CODE NEW CODE Do-No t-Disturb On/Of f 372 Do-.
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Part No. 5 60.8003 I s s u e 1, March 2001 A671/9115A.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Inter-Tel 5.2 Phone è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Inter-Tel 5.2 Phone - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Inter-Tel 5.2 Phone imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Inter-Tel 5.2 Phone ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Inter-Tel 5.2 Phone, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Inter-Tel 5.2 Phone.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Inter-Tel 5.2 Phone. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Inter-Tel 5.2 Phone insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
