Manuale d’uso / di manutenzione del prodotto DL100 Series del fabbricante HP (Hewlett-Packard)
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HP Pr oL iant DL 1 00 Ser i es S er v er User G u id e for HP ProLiant DL120 G6 Servers Part Number 579574-001 October 2009 (First Edition).
© Copyright 2009 Hewlett-Packard Development Company, L.P. The information contained herein is subject to chan ge without no tice. The only warranties for HP products and services a re set forth in the express warranty statements accompanying such produc ts and services.
Con t e nt s Component iden tifica tion ....................................................................................................... ........ 6 Front panel compon ents ........................................................................
Removing a ha rd drive .......................................................................................................... ......... 25 Installing a hot-pl ug hard drive ..........................................................................
Internal syst em prob lems....................................................................................................... .......... 67 System open circuits and short circuits ...................................................................
C ompone nt i dentif icati on Front panel components Item Description 1 Optical drive 2 Serial label pull tab 3 USB ports (2) 4 Unit Identification (UID) button/LED 5 Power/standby button LED 6 Hard drive bays (4) Front panel LEDs and buttons Item Description Status 1 Optical drive LED On = Drive is in use.
Item Description Status 2 Internal health LED Green = System health is normal. Amber = System health is degraded . To identify the component in a degraded state, see " System board LEDs (on page 11)." Red = System health is critical. To identify the component in a critical state, see " System board LEDs (on page 11).
Rear panel components Item Description 1 Power cord connector 2 Mouse connector 3 10/100/1000 NIC 1 connector/shared Light s-Out 100 management port 4 10/100/1000 NIC 2 connector 5 Serial connector 6 .
Item Description Status Flashing blue = System is being managed remotely. Off = Off 2 NIC/Lights-Out 100 link Green or flashing green = 10M/100M link speed Amber = 1-GB link speed Off = No connection .
Item Description 6 Optical drive SATA cable connector 7 Hard drive 4 SATA cable connect or 8 Hard drive 3 SATA cable connect or 9 Hard drive backplane SGPIO connector 10 Hard drive 2 SAT A cable conne.
NMI functionality An NMI crash dump enables administrat ors to create crash dump files when a system is hung and is not responding to traditional debug mechanisms. Crash dump log analysis is an e ssential part of diagnosing reliabili ty problems, suc h as hangs in operating systems, device driver s, and applications.
Item LED description Status 4 System fan failure has failed or is missing. Amber = System fan Off = Normal 5 BMC Heartbeat Flashing = Normal Off = BMC is not functioning.
Oper ati ons Power up the server To power up the server, press the Power On/Standby button. Power down the server WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the power cord to remove powe r from the server.
5. Place the server on a sturdy, level surface. Remove the access panel WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: Do not operate the server for long period s with the access panel open or removed.
1. Power down the server (on page 13). 2. Remove the server from the rack (on page 13). 3. Remove the access panel (on page 14). 4. Disconnect all internal cables conne cted to existing expansion boards. 5. Remove the PCI riser board assembly: a. Remove the T-10 screw.
1. Install the PCI riser board assembly. 2. Connect any internal cables for expansion boards. 3. Install the access panel. 4. Install the server into the rack.
Setup Optional installation services Delivered by experienced, ce rtified engineers, HP Care Pack servic es help you ke ep your servers up and running with support packages tailored specifically for HP ProLiant systems. HP Care Packs let you integrate both hardware and software support into a single package.
Space and airflow requirements Tower server In a tower configuration, leave at least a 7.6-cm (3-i n) clearance space at the front and back of the server for proper ventilation.
The maximum recommended ambient operating temperat ure (TMRA) for most server products is 35°C (95°F). The temperature in the room wher e the rack is located must not exceed 35°C (95°F).
Rack warnings WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that: • The leveling jacks are extended to the floor. • The full weight of the rack rests on the lev eling jacks. • The stabilizing feet are attached to the ra ck if it is a single-rack instal lation.
Har d w ar e optio ns ins tallati on Introduction If more than one option is being installed, read the installation instructions fo r all t he hardware options and identify similar steps to stream line the installation process.
DIMM slots in this server are identif ied by number and by letter. Letters identify the slots to populate for specific AMP modes. Slot numbers are reported by ROM messages during boot a nd for error reporting.
Item Description Definition 4 Memory speed 10600 = 1333-MHz 8500 = 1067-MHz 5 DIMM type R = RDIMM (registered) E = UDIMM (unbuffered with ECC) For the latest supported memory information, see th e QuickSpecs on the HP website ( http://www.hp.com ). General DIMM slot population guidelines • The HP ProLiant DL120 G6 Server has six memory slot s.
Installi D ng IMMs CAUTION: To avoid damage to the hard drives, air baffle, drive blanks, and access panel mu memory, and other system components, the st be installed when the server is powered up. 1. 3). 2. 3. 4. server installation sheet on the HP website m/go/bizsupport ).
Hard drive guidelines When adding hard drives to the server, ob serve the following general guidelines: • The system automatically sets all drive numbers.
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. 3. Remove the hard drive. Installing a hot-plug hard drive IMPORTANT: Hot-plug capability and drive LED support are only available when a supported optional controller is installed in the server.
4. Install the hard drive. Installing a non-hot-plug hard drive The server supports up to two SATA hard drives with the embedded controller. The server supports up to two SAS or two SATA hard drives w.
4. Using a T-10 Torx screwdriver, remove the hard drive carrier. 5. Remove four T-1 0 screws from the hard drive carrier. 6. Install the hard drive. Hardware options installation 28.
7. Install the hard drive assembly. 8. Route and connect the hard drive data and power cables to the hard drive. For SAS and SATA device numbers, see the serv er installation sheet.
o SAS hard drive 9. Connect the hard drive data cables: o For SATA hard drives, connect the cable to the system board. For more information, see the serv er installation sheet. o For SAS hard drives, connect the optional SAS/ SATA controller cable to the optional SAS controller.
Optical drive option To install the component: 1. Power down the server (on page 13). 2. Remove the server from the rack (on page 13). 3. Remove the access panel (on page 14). 4. Remove the air baffle (on page 14). 5. Remove the 9.5-mm optical drive blank.
8. Connect the optical drive and powe r cable to the optical drive. 9. Connect the power connector to the power supply backplane. 10. Install the access panel. 11. Install the server into the rack. Expansion board option To install the component: 1. Power down the server (on page 13).
6. Remove the expansion slot covers. 7. Install the expansion board. IMPORTANT: The server does not power up if the PCI riser board assemb ly is not seated properly. 8. Install the PCI riser board assembly (on page 15). 9. Connect all internal cables for expansion boards.
2. Remove the server from the rack (on page 13). 3. Remove the access panel (on page 14). 4. Disconnect all internal cables conne cted to existing expansion boards. 5. Remove the PCI riser board assembly (on page 14). 6. Remove all installed expansion boards.
Storage controller option IMPORTANT: For additional installation and conf iguration information, refer to the documentation that ships with the option. To install the component: 1. Power down the server (on page 13). 2. Remove the server from the rack (on page 13).
5. Connect the SAS hard drive LED cable to th e system board and to the SAS controller. 6. Install the access panel. 7. Install the server into the rack.
5. Install the cache module on the control ler. 6. Connect the cable to the cache module. Hardware options installation 37.
7. Install the battery pack. 8. Route the cable. 9. Install the access panel. 10. Install the server into the rack. HP Trusted Platform Module option Use these instruction s to install and enable a TPM on a supported server. This proced ure includes three sections: 1.
• When using BitLocker™, always re tain the recovery key/password. The recovery key/password is required to enter Recovery Mode aft er BitLocker™ detects a possible compromise of system int egrity. • HP is not liable for blocked data a ccess caused by improper TPM use.
7. Install the TPM security rivet by pressing the rivet firmly into the system board. 8. Install any components removed to access the TPM connector. 9. Install the access panel. 10. Install the server into the rack. 11. Power up the server (on page 13).
C abling Cabling overview This section provides guid elines that help you ma ke informed decisions about cabling the server and hardware options to optimize performance. Server cabling CAUTION: When routing cables, always be sure th at the cables are not in a position where they can be pinched or air flow can be blocked.
BBWC battery cabling to an optional controller Power supply (500 W) cabling Cabling 42.
SATA cabling SATA cabling to the SGPIO connector and the 12C cable connector Cabling 43.
SAS cabling to the SGPIO connector and the 12C cable connector Internal USB cabling Cabling 44.
Fan cabling Cabling 45.
So f t w ar e and conf i gur ati on utiliti es BIOS Setup Utility To use the BIOS Setup Utility, use the foll owing keys: • To access the BIOS Setup Utility, press the F10 key during power-up when prompted. • To navigate the menu system, use the arr ow keys.
To change any ORCA default settings and overri de the auto-configuration process, press the F8 key when prompted. By default, the auto-configuration process configures th e system for the English language.
• Configuring memory options • Language selection For more information on RBSU, see the HP ROM-Ba or the HP website ( http://www.hp.com/support/s ma sed Setup Utility User Guide on the Documentation CD rtstart/documentation ). g the system current Drive H ers on supported operating systems, refer to the HP website ( http://www.
T r oubleshooting Common problem resolution Loose connections (on page 49) Service notifications (on page 49) Firmware updates (on page 49) DIMM handling guidelines (on page 50) SAS and SATA hard drive guidelines (on page 50) Loose connections Action : • Be sure all power cords are securely connected.
• Components for option firmware updates available from the HP website ( http://www.hp.com/support ) HP offers a subscription service that can provide noti fication of firmware updates. For more information, see " Subscriber's Choice (on page 48).
flowcharts do not provide a troubleshooting solution, fol low the diagnostic steps in " General diagnosis flowchart (on page 55)." The General diagnosis flowchart is a generic troubleshooting process to be used w the hen problem is not server-specifi c or is no t easily categorized into the other flowcharts.
These symbols, on power supplies or sy st ems, indicate that the equipment is supplied by multiple sources of power. WARNING: To reduce the risk of injury from electric shock, remove all power cords to completely dis connect power from the syst em.
Preparing the server for diagnosis 1. Be sure the server is in the proper operat ing environment with adequate power, air conditioning, and humidity control. Refer to the server docu mentation for required environmental conditions. 2. Record any error messages displayed by the system.
• Power-on pr oblems flowc hart (on page 56) The number contained in parentheses in the flowchar t boxes corresponds to a t able with references to or troubleshooting instr uctions. Start di e fo g flowchart and table to start the diagnostic process.
General diagnosis flowchart The General Diagnosis flowchart provid es a generic approach to troublesho oting. If you are unsure of the problem, or if the other flowcharts do not co rrect the problem, use the follo wing flowchart.
Power-on problems flowchart Symptoms: • The server does not power on. • The system power LED is off or amber. NOTE: For the location of server LEDs and inform ation on their statuses, refer to the server documentation.
Possible causes: • Improperly seated or faulty power supply • Loose or faulty power co rd • Power source problem • Power on circuit problem • Improperly seated component or interlock problem Faulty internal component • Item See 1 ) Server maintenance and service guid e, located on the Easy Set-up CD or the HP website ( http://www.
POST problems flowchart Symptoms: • Server does not complete POST NOTE: The server has completed POST when the sy stem attempts to access the boot device.
Item See 1 Server maintenance and service guid e, located on the Easy Set-up CD or the HP website ( http://www.hp.com/products/servers/platforms ) 2 " Loose connections (on page 49)" 3 ".
OS boot problems flowchart Symptom: Server does not boot a pr eviously installed operating syst em. Possible causes: • Corrupted operating system • Hard drive subsystem problem Item See 1 " H.
Item See 3 " General memory problems are occurring (on page 72)" 4 • " Hardware problems (on page 63)" • Server maintenance and service guid e, located on the Easy Set-up CD or the HP website ( http://www.
NOTE: For the location of server LEDs and inform ation on their statuses, refer to the server documentation. Possible causes: • Improperly seated or faulty internal or external component • Unsuppo.
Hardware problems The procedures in this se ction are comprehensive an d include steps about or references to hardware features that may not be supported by the server you are troubleshooting.
Power supply problems (on page 64) UPS problems (on page 64) Power source problems Action : 1. Press the Power On/Standby button to be sure it is on. If the server has a Power On/Standby button that returns to its original position after bein g pressed, be sure you press the switch firmly.
7. Check the UPS LEDs to be sure a battery or si te wiring problem has not occurred. See the UPS documentation. 8. If the UPS sleep mode is initiated, disable sleep mode for proper operation. The UPS sleep mode can be turned off through the configuration mode on the front panel.
General hardware problems Problems with new hardware (on page 66) Unknown problem (on page 65) Third-party device problems (on page 67) Testing the device (on page 67) Problems with new hardware Action : 1. Refer to the server documentation to be sure the hardware being installed is a sup ported option on the server.
Third-party device problems Action : 1. Refer to the server and operating system documentat ion to be sure the server and operating system support the device. 2. Be sure the latest device drivers are installed. 3. Refer to the device documentation to be sure the device is properly installed.
4. Be sure the media from which you are attempting to boot is not damaged and is a bootable CD. 5. If attempting to boot from a USB CD-ROM driv e, refer to the operating system and server documentation to be sure both support booting from a USB CD-ROM drive.
Latest firmware indicates a defectiv e tape, or head clogs occur regularly Action : Replace the tape. Other errors are occurring Action : Replace the drive. DLT drive problems Server cannot write to tape Action : • If the drive cleaning light is on, clean the drive.
• Check each tape cartridge that has been used in the drive to see if a leader was dropped. After y locate ou any bad cartridges, dispose of them. A working tape drive will drop the leader of a bad cartridge, indicating that the cartridge needs replacing.
5. Replace any re for specif icatio quired non-functioning fans and rest art the server. Refer to the server documentation ns on fan requi rements. . Refer to the server documentation for requirements. ify the fan airflow path is not bl ocked by cables or other material.
Server response time is slower than usual e sure the hard drive is not full, and increase the amount of free space on the hard drive, if e Action : drive is supported. To determine drive sup port, see the server documentation or the HP website ( http://www.
Memory count error exists Possible Cause : The memory modules are not installed correctly. Action : 1. Be sure the memory modules are supported by the ser ver. See the server documentation. es " on page 50). 5. Restart the server and check to see if the error message is still display ed.
separated. For specific instruct ions for the serv er you are troublesh ooting, refer to processor information in the Hardware options installation (on page 21) section on the Documentation CD. 5. If th pro 6. If th a. Remove all but one processor from the se rver.
• Be sure no loose connections (on page 49) exist in the rest of the server, particularly with the ca bles board. sc rews, bits, or slot bracket blank s, that may be short External device problems ms (on page 76) Printer problems (on page 76) tic adapter problems (on page 77) Video problems Scre Action : 1.
If you do not have access to the password, you must disable the power-on password by using the ord Disable switch on the system boar d. Refer to the server documentation. gy saver features ng the server and to the e monitor and any KVM switch are compatible with the V GA output of the server.
3. Be sure the current drivers for the operati ng system are installed. Be sure the device driver is not corrupted by replacing the driver. 4. input devi ce functions corr ectly af ter the server restarts. nown working equivalent device (another simila r mouse or keyboard).
AT c Actio nd to On using the AT command ATE . Data is established luding speed, data, parity, and stop bits. sure the software is set for the correct terminal emulation. checking settings and making co rrections where needed. d. tart the server, and then reestablish the modem connection.
4. Be sure the modem is current and compliant with CCITT and Bell standards. Replace wi supported modem if needed. th a You are unable to connect to an online subscription service l to be turned off, do so using the AT command Q6%C0 . ection baud rate to match the ISP.
Network controller has stopped working : Action lem. For LED information, refer to the netw ork controller documentation. 4. s working by re placing it with a known functional cable. 6. 7. Net r n board was added 2. Be sure the server and operating system support the co ntroller.
on procedures, hardware options, softwa re t ools, and operating syst ems supported by the server. Ref to " Server software an d configuration utilities (" Software and config er uration utilities " on page 46)" Opera system updates (Service Packs, hotfixes , and patches).
When to reco If all othe system. Before you t ake this step: 1. We inte by removing and reinstalling the problem ft 2. Be sure the server has adequate reso urces (process or speed, hard drive space, and memory) for the 3. Be sure the server ROM is current and the configuration is correct.
Errors occur after the system software is changed n log and operating system log for entries indicating why the software failed. rmine if they are the cause of the error. You may need to obtain the tility and manually set the software switches. Refer to the application ebsite, or both.
• Support new features • Correct problems in a previous ROM version The bootable ROMPaq diskette or USB drive key contai ns all the necessary system files, option ROM ration files required to upgrade the ROM firmware. shing the ROM on a small number of servers located in close ROMPaq utility diskette or USB drive key for each target se rver.
Drivers HP drivers ed operating sy ). and utilities can be found on the Easy Se t-up CD. For the latest drivers and information on stems, refer to the HP website ( http://www.hp.com/support support IMPORTANT: Always perform a backup b efore installing or updating device drivers.
o Hardware configuration o Add-on boards o Monitor o Connected peripherals such as tape drives are and software: nd model • y scribing the details of the problem, including recent changes to the system, the events iated with the problem, and the steps needed to reproduce the problem.
• ch third-party software component installed, with the version • d description of the problem and any associated error messages Linux operating systems Colle t ing information: nd version c/ dist.
Bat tery If the server no longer automatically displays th e correct date and time, you may need to replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years. WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack.
R egulator y compliance noti ces Regulatory compliance identification numbers For the purpose of regulatory compliance certifi cations and identification, this product has been assigned a unique regulatory mod el number.
to radio communications. However, th ere is no guarantee that interference will not occur in a particular installation. If this equipment does caus e harmful inte rference to radio or television recep.
Canadian notice (Avis Canadien) s meets all requirements of the Canadian Interf erence-Causing Equipment Canada. s meets all requirements of the Canadian Interference-Causing Equipment s du Règlement.
ose of handing it over to a de signated collection point for the recyclin g of waste electrical and electronic eq uipment. The separate colle ction and recycling of your at the time of disposal will he lp to conserve natural resources and ensure in a manner that protec ts human health and the environment.
BSMI notice Korean notice Class A equipment Class B equipment Laser com This product rage device (that is, CD or DVD drive) and/or fiber optic transceiver.
Batte l ry rep acement notice WARNING: m pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not properly handled. To reduce the risk of personal injury: he battery to temperatures higher than 60°C (140°F).
Elec tr o stati c disc har ge Preventing electrostatic discharge To prevent damaging the system, be aware of the precaution s you need to follow when setting up the system or handling parts. A discharg e of static electric ity from a fing er or other conductor may damage system boards or other static-sensitive de vices.
T ec hnical su ppo r t HP contact information For the name of the nearest HP authorized reseller: • See the Contact HP worldwide (in English) webpage ( http://welcome.hp.com/country/us/en/wwcontact.html ). For HP technical support: • In the United States, for contact options see the Conta ct HP United States webpage ( http://welcome.
• Optional —Parts for which custom er self repair is op tional. These parts are also designed for customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.
Pour plus d'informations sur le pr ogramme CSR de HP, contactez vot re Mainteneur Agrée local. Pour pl us d'informations sur ce programme en Amérique du Nord, consultez le site Web HP ( http://www.
HINWEIS : Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des Kunden zu erfüllen, muss das Tei l vo n einem HP Servicepartner ersetzt we rden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw. „Nein“ gekennzeichn et.
el caso de todas sustituciones que lle ve a cabo el cliente, HP se hará cargo de todos los gastos de envío y devolución de componentes y es cogerá la empresa de transporte que se utilice para dicho servicio. Para obtener más información acerca del programa de Reparaciones del propio cliente de HP, póngase icios local.
Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetada s para o reparo feito pelo cliente. No entant o, se desejar que a HP as substitu a, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de gara ntia destinado ao produto.
Technical support 102.
Technical support 103.
A c r on y ms and abbr e v i ati ons ACU Array Configuration Utility AMP Advanced Memory Protection ATX advanced technology extended BIOS Basic Input/Output System BMC baseboard management controller .
KVM keyboard, video, and mouse LO100i HP Lights-Out 100 Remote Management processors NEMA National Electrical Manufac turers Association NFPA National Fire Protection Association NMI non-maskable inte.
RAID redundant array of inexpensive (or independent) disks RDIMM Registered Dual In-line Memory Module ROM read-only memory SAS serial attached SCSI SATA serial ATA SCSI small computer system inte rfa.
Inde x A access panel 14 acoustics statement for Germany 94 air baffle 14 airflow requirements 18 audio 76 authorized reseller 85, 96 authorized technician 52 auto-configuration process 46 B battery 1.
flash ROM 83 front panel buttons 6 front panel components 6 front panel LEDs 6 G grounding methods 95 grounding requirements 19 H hard drive blanks 25 hard drive, removing 25 hard drive, replacing 26 .
problem diagnosis 49, 50, 53 processors 73 R rack installation 20 rack resour ces 17 rack stability 52 RBSU (ROM-Based Setup Utility) 47 rear panel buttons 8 rear panel LEDs 8 registering the serv er .
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il HP (Hewlett-Packard) DL100 Series è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del HP (Hewlett-Packard) DL100 Series - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso HP (Hewlett-Packard) DL100 Series imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul HP (Hewlett-Packard) DL100 Series ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il HP (Hewlett-Packard) DL100 Series, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del HP (Hewlett-Packard) DL100 Series.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il HP (Hewlett-Packard) DL100 Series. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo HP (Hewlett-Packard) DL100 Series insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
