Manuale d’uso / di manutenzione del prodotto GXV300X del fabbricante Grandstream Networks
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Grandstream Network s, Inc. GXV300x Series IP Video Phone GXV300x Series User Manu al www.grandst ream.com Firmware Version 1.2. 3.7 support@grands tream.
T AB LE OF C ONTENTS GXV300 X U SER M ANUAL WELCOME ............... ......... ....... ......... ......... ......... ......... .......... ......... ......... ......... ......... ....... ......... ......... ......... ......... ...... 2 GXV3000X S ERIES O VERVIEW .
T AB LE OF F IGURES GXV300 X U SER M ANUAL Figure 1: Connecting t he GXV300x .. ... ... .. .. ... .. .. ... ... .. ... .. .. ... .. .. ... ... ... .. .. .. ... .. .. ... ... ... .. .. ... .. .. ... ... .. .. 4 Figure 2: GXV LCD Screen .... ... .. ... .
Grandstream Networks, Inc . GXV300x User Manual Page 2 of 54 Firmware 1.2.3.7 Updated: 12/2010 W ELCO ME Thank you for purchasing t he G randstr eam GXV30 0x IP Video Phone. The GXV300x is a c ost effect ive, easy to use and easy to configure IP video communicat ions solut ion.
Grandstream Networks, Inc . GXV300x User Manual Page 3 of 54 Firmware 1.2.3.7 Updated: 12/2010 I NSTALL ATION Unpack and check all accessories. Equipment inc luded in t he package: The GXV300x IP Video Phone package c ontains: 1. One GXV300x Main Case 2.
Grandstream Networks, Inc . GXV300x User Manual Page 4 of 54 Firmware 1.2.3.7 Updated: 12/2010 C ONNECTI NG Y OUR GXV IP V IDEO P HONE F IGURE 1: C ONNECTING THE GXV300 X T ABLE 1: D EFINITIO NS OF THE G XV-300 X C ONNECTORS 1 PC 10/100Mbps RJ-45 port for connecting PC as switch mode 2 LAN 10/100Mbps RJ-45 port for uplink to Ethernet.
Grandstream Networks, Inc . GXV300x User Manual Page 5 of 54 Firmware 1.2.3.7 Updated: 12/2010 W A LL M O U N T GXV300x c an be wall mou nted. The t wo (2) wall mou nt sust aining brackets can be att .
Grandstream Networks, Inc . GXV300x User Manual Page 6 of 54 Firmware 1.2.3.7 Updated: 12/2010 P RODUCT O VERVIEW Desktop Vi ew Side View Back View Closed T AB LE 2: GXV300 X P RODUCT M ODELS Model Ov.
Grandstream Networks, Inc . GXV300x User Manual Page 7 of 54 Firmware 1.2.3.7 Updated: 12/2010 Exterior Black or Silver ABS plast ic, 30 buttons (6 of which are LED buttons) Universal Power Suppl y 100-240V input, 12VDC/1.2A outpu t, US/Euro/UK/Australian styl e plug availa- ble Dimension 6.
Grandstream Networks, Inc . GXV300x User Manual Page 8 of 54 Firmware 1.2.3.7 Updated: 12/2010 caller I D, 3-way co nferencing, redial, dial plans, off-hook auto dial, au to answer, early dial, speed .
Grandstream Networks, Inc . GXV300x User Manual Page 9 of 54 Firmware 1.2.3.7 Updated: 12/2010 U SING GXV300 X IP V IDEO P HONE G ETTING F A MILI AR WITH LCD F IGURE 2: GXV LCD S CREEN The LCD display disappears when t he screensaver is on. If you do not want the LCD displa y, you can turn it off.
Grandstream Networks, Inc . GXV300x User Manual Page 10 of 54 Firmware 1.2.3.7 Updated: 12/2010 Real - time Clock: Synchroniz ed to Internet time server (Inte rnet requi red) Time zone configurable vi.
Grandstream Networks, Inc . GXV300x User Manual Page 11 of 54 Firmware 1.2.3.7 Updated: 12/2010 Table 7: G XV Button De finitions Key Button Key Button Definitions LINE1 - LINE 3 3 Line keys wi th LED.
Grandstream Networks, Inc . GXV300x User Manual Page 12 of 54 Firmware 1.2.3.7 Updated: 12/2010 M ULTIPLE SIP A CCO UNTS AND L INES The G XV300x can support up to 3 indepe ndent SIP account s. Each account is capable of independent SIP s erver, user and NAT settings.
Grandstream Networks, Inc . GXV300x User Manual Page 13 of 54 Firmware 1.2.3.7 Updated: 12/2010 4. U SING THE C ALL HISTORY : To call a phone n umber in the p hone’s history W hen using the call history, th e phone w ill u se t he same S IP ac count as was used for the last call/call attempt .
Grandstream Networks, Inc . GXV300x User Manual Page 14 of 54 Firmware 1.2.3.7 Updated: 12/2010 • Both phones can be connect ed through a router using public or private I P addresses ( with neces- sary port forwarding or D MZ) To make a direct IP call, please f ollow these step s: 1.
Grandstream Networks, Inc . GXV300x User Manual Page 15 of 54 Firmware 1.2.3.7 Updated: 12/2010 M A K IN G P HONE C ALLS Receiving Calls 1. Incoming singl e call: Phone rings wi th selected ring-t one. The correspond ing account LI NE flashes r ed. Answer c all by taking Hand set/SPEAKER /Headset off hook or pressing SPEAK ER.
Grandstream Networks, Inc . GXV300x User Manual Page 16 of 54 Firmware 1.2.3.7 Updated: 12/2010 3. Cancel Confer ence: If after pressing t he “CONF” b utton, a user decides not to confer ence an y- one, pres s CONF again will cancel t he operation.
Grandstream Networks, Inc . GXV300x User Manual Page 17 of 54 Firmware 1.2.3.7 Updated: 12/2010 Camera Local Loopback Display and OSD ON/OFF Enable/Disable camera loc al loopback display and OSD (O n Screen Display).
Grandstream Networks, Inc . GXV300x User Manual Page 18 of 54 Firmware 1.2.3.7 Updated: 12/2010 C ALL F EATURES The GXV300x supports traditional and advanced t elephony f eatures.
Grandstream Networks, Inc . GXV300x User Manual Page 19 of 54 Firmware 1.2.3.7 Updated: 12/2010 C ONFIGUR ATION G UIDE Th e GX V 30 0 x c an be c o n fi gu red in two way s. F i r st ly , us i ng the Ke y Pad Co nf igu ra ti on Me n u on th e ph on e ; se - co nd ly , t hro ug h em b ed de d w e b - co nfi gu r a ti on m e nu .
Grandstream Networks, Inc . GXV300x User Manual Page 20 of 54 Firmware 1.2.3.7 Updated: 12/2010 F IGURE 5: F LOW C HART OF K EY P AD C ONFIGURATION M ENU.
Grandstream Networks, Inc . GXV300x User Manual Page 21 of 54 Firmware 1.2.3.7 Updated: 12/2010 T AB LE 9: K EY P AD C ONFIGURATION M ENU Config Press Menu but ton t o display the configuration se lections: • Network.
Grandstream Networks, Inc . GXV300x User Manual Page 22 of 54 Firmware 1.2.3.7 Updated: 12/2010 • Keypad/LED Di agnostics All LEDs will light up Press an y key on the ke ypad, to display the button name in the LCD. Lift and put bac k the handset or press Menu button t o exit the diagnost ic mode.
Grandstream Networks, Inc . GXV300x User Manual Page 23 of 54 Firmware 1.2.3.7 Updated: 12/2010 1 T he W eb-enabled computer has to be connecte d to t he s ame s ub-network as the phone. This c an easi- ly be done b y c onnecting the computer t o the same hub or switch as the phone is connected to.
Grandstream Networks, Inc . GXV300x User Manual Page 24 of 54 Firmware 1.2.3.7 Updated: 12/2010 Registered This field indicates whethe r the accounts are registered to the related SIP server(s). GXVx3000 can suppo rt up to three different SIP profiles.
Grandstream Networks, Inc . GXV300x User Manual Page 25 of 54 Firmware 1.2.3.7 Updated: 12/2010 IP A d dress The GXV300x operates in two mo des: • DHCP mode : a ll the field values for the Static IP mode are not used (even though they are still saved in t he Flash memory .
Grandstream Networks, Inc . GXV300x User Manual Page 26 of 54 Firmware 1.2.3.7 Updated: 12/2010 Disable SIP User Displa y Default is No. If enabled, SIP User ID will not be show n on the LCD Disable IP A ddress Display Default is No.
Grandstream Networks, Inc . GXV300x User Manual Page 27 of 54 Firmware 1.2.3.7 Updated: 12/2010 T AB LE 12: A DVANCED S ETTINGS C ONFIGURA TION P AGE D EFINITIONS Admin Pas s w ord Administrator passw ord . Only the administrator c an configure the “Advanced Settings” page and “Account x” pages.
Grandstream Networks, Inc . GXV300x User Manual Page 28 of 54 Firmware 1.2.3.7 Updated: 12/2010 Video Frame Skipping Skipping the bad video f rame received Default is No. Sharpening Filter Sharpen ing filter for incoming video. Default value is 5 Brightening Filter Brightening filter for inco ming video.
Grandstream Networks, Inc . GXV300x User Manual Page 29 of 54 Firmware 1.2.3.7 Updated: 12/2010 Use Random Port This parameter, when set t o “Y es”, will force random gen eration of both the local SIP and RTP ports. This is usually necessa ry when multiple GXV300xs are behind the same full cone NAT.
Grandstream Networks, Inc . GXV300x User Manual Page 30 of 54 Firmware 1.2.3.7 Updated: 12/2010 Authenticate Conf File Authenticate configuration file before acceptance. Default is No. S creen Saver Do w nload This is the path for scr een saver image downloading.
Grandstream Networks, Inc . GXV300x User Manual Page 31 of 54 Firmware 1.2.3.7 Updated: 12/2010 Call Progress Tones Using these settings, users can configure ring or tone frequenc ies based on parameters from local telecom. By default, they are set t o North American standard.
Grandstream Networks, Inc . GXV300x User Manual Page 32 of 54 Firmware 1.2.3.7 Updated: 12/2010 I NDIVIDU AL A CCO UNT S ETTINGS The GXV 300 x has 3 line appearan ces, eac h with an independe nt SIP account. Eac h SIP acc ount requires its own conf iguration page.
Grandstream Networks, Inc . GXV300x User Manual Page 33 of 54 Firmware 1.2.3.7 Updated: 12/2010 N A T Traversal (STUN) This parameter def ines whether the NAT traversal mechanism is activated. If activated (by choosing “Yes”) and a STUN server is also specified, then the GXV300x will behave ac- cord ing to the STUN client specification.
Grandstream Networks, Inc . GXV300x User Manual Page 34 of 54 Firmware 1.2.3.7 Updated: 12/2010 Dial Plan Dial Plan Rules : 1. Acce pt Digit s: 1,2 ,3,4,5,6,7,8,9,0 , *, #, A,a,B,b,C,c,D,d 2. Grammar: x - an y di git from 0-9; • xx+ - at least 2 digits number; • xx.
Grandstream Networks, Inc . GXV300x User Manual Page 35 of 54 Firmware 1.2.3.7 Updated: 12/2010 Callee R equest Timer If se lecting “Y e s”, the phone will use session timer when it receives inbound calls with ses- sion timer request .
Grandstream Networks, Inc . GXV300x User Manual Page 36 of 54 Firmware 1.2.3.7 Updated: 12/2010 Jitter Dela y Select desired Jitt er Buffer Delay . Defau lt is Medium. It is using 100, 200 and 400ms to match the setting of low, medium and high for audio.
Grandstream Networks, Inc . GXV300x User Manual Page 37 of 54 Firmware 1.2.3.7 Updated: 12/2010 AC Termination Im pe d- ance Selects the imped ance of the analog line connected to the FX O port on GXV.
Grandstream Networks, Inc . GXV300x User Manual Page 38 of 54 Firmware 1.2.3.7 Updated: 12/2010 Volume A mplification Voice pa th volume adjustment. • Rx is a gain level for signals tr ansmitted by FXS • Tx is a gain level for signals received by FXS.
Grandstream Networks, Inc . GXV300x User Manual Page 39 of 54 Firmware 1.2.3.7 Updated: 12/2010 C ONFIGUR ATION THROUGH S ECURE C ENTRAL P ROVISION ING S ERVER Grandstrea m GXV300x can be automatically co nfigured f rom a cent ral provisioning system.
Grandstream Networks, Inc . GXV300x User Manual Page 40 of 54 Firmware 1.2.3.7 Updated: 12/2010 S OFTW ARE U PGRADE & C USTOMIZ ATION Software ( or firmware) can be up graded using e ither T FTP or HTTP. The c orresponding conf iguration settings are in the ADVANC ED SETTINGS configuration page.
Grandstream Networks, Inc . GXV300x User Manual Page 41 of 54 Firmware 1.2.3.7 Updated: 12/2010 Alternatively, download and inst all a free TFTP or HTTP server and pe rform firmw are upgrades. Free W indows version TFTP server is available: http://s upport.
Grandstream Networks, Inc . GXV300x User Manual Page 42 of 54 Firmware 1.2.3.7 Updated: 12/2010 NOTE: M ake sure t o set “ Allow D HCP Option 66 t o override ser ver ” t o NO , otherwise, If DHCP option 66 turned ON in LAN, t he TFTP server can be redirect ed.
Grandstream Networks, Inc . GXV300x User Manual Page 43 of 54 Firmware 1.2.3.7 Updated: 12/2010 GXV C USTO MIZATION XML P HONEBOOK Introduction Th e G ran ds tr e am G X V en abl es y ou to e as il y sh ar e a nd m ai nta in a p ho ne b ook th r o ug h t h e we b.
Grandstream Networks, Inc . GXV300x User Manual Page 44 of 54 Firmware 1.2.3.7 Updated: 12/2010 XML S y n tax XS D fi le <? xml ve rsion = " 1.
Grandstream Networks, Inc . GXV300x User Manual Page 45 of 54 Firmware 1.2.3.7 Updated: 12/2010 < Phone > < phon enumber > 6000 < / phonenu mber > < acco untindex > 1 </ acc.
Grandstream Networks, Inc . GXV300x User Manual Page 46 of 54 Firmware 1.2.3.7 Updated: 12/2010 F IGURE 7: S CREENSHOT OF S CREENSAV ER U TILITY • Remember t he limitation of the i mage.bin file (20 images or 320kb) • Put the gener ated file ( image.
Grandstream Networks, Inc . GXV300x User Manual Page 47 of 54 Firmware 1.2.3.7 Updated: 12/2010 C USTOMI ZED R ING T ONES Download the free Ringtones G eneration tool fr om http://www.
Grandstream Networks, Inc . GXV300x User Manual Page 48 of 54 Firmware 1.2.3.7 Updated: 12/2010 A U XILI A R Y P ORTS USB 2.0 P ORT W hen a USB flash driv e is connected to a USB 2. 0 port, an ico n is displayed in the higher right section of the LCD.
Grandstream Networks, Inc . GXV300x User Manual Page 49 of 54 Firmware 1.2.3.7 Updated: 12/2010 Headset Jack F IGURE 10: H EADSET J AC K D IAGRA M The left side of the diagra m illust rates t he RJ22 (handset plug) pin assignment; t he r ight side illustrates the 2.
Grandstream Networks, Inc . GXV300x User Manual Page 50 of 54 Firmware 1.2.3.7 Updated: 12/2010 F IGURE 11: H EADSET C ROSS - OVER D IAGRAMS Roll O ver Cable (already p rovided, t o connect t he hands.
Grandstream Networks, Inc . GXV300x User Manual Page 51 of 54 Firmware 1.2.3.7 Updated: 12/2010 V IDEO S URVEILL ANCE To use the GXV300x as a v ideo surveillance camera, please configure the GXV300x and the monitor PC in the same LAN env ironment.
Grandstream Networks, Inc . GXV300x User Manual Page 52 of 54 Firmware 1.2.3.7 Updated: 12/2010 F IGURE 12: S CREENSHOT – M ONITORI NG S TATION.
Grandstream Networks, Inc . GXV300x User Manual Page 53 of 54 Firmware 1.2.3.7 Updated: 12/2010.
Grandstream Networks, Inc . GXV300x User Manual Page 54 of 54 Firmware 1.2.3.7 Updated: 12/2010 R ESTORE F ACTORY D EFAULT S ETTING WARNING: Restoring t he Fact ory D efault Setting w ill delete all configura tion inf ormation of t he phone. Please backup or print all the settings before y ou restoring f actory default settings.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Grandstream Networks GXV300X è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Grandstream Networks GXV300X - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Grandstream Networks GXV300X imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Grandstream Networks GXV300X ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Grandstream Networks GXV300X, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Grandstream Networks GXV300X.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Grandstream Networks GXV300X. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Grandstream Networks GXV300X insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
