Manuale d’uso / di manutenzione del prodotto 4.0 MR1 del fabbricante Fortinet
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FortiGate V oice ™ V ersion 4.0 MR1 Administration Guide Vis it http://support.fortine t.com to register your FortiGate V oice product. By registering you can receive product updates, techn ica l support, and FortiGuard se rvices.
FortiGate Voice Administration Guide V ersion 4.0 MR1 1 June 2010 01-410-1 12851-20100601 © Copyright 2010 Fortinet , Inc. All rights reserved. No part of this publication including text, exampl es, .
Contents FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 3 http://docs.fortinet.com/ • Feedback Contents Introduction ............... ............................ .......................................... ......... 5 Fortinet products .
Contents FortiGate V oice Version 4.0 MR1 Administration Guide 4 01-410-1 12851-20100601 http://docs.fort inet.com/ • Feed back PBX configuration ............. ................... ................. ................... ................ ..............
Introduction FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 5 http://docs.fortinet.com/ • Feedback Introduction FortiGate V oice units integ rate FortiGate UTM functionality with V oIP phone PBX functionality . Some FortiGate V oice models also support connections to the public switched telep hone networ k (PSTN).
Fortinet products Introduction FortiGate V oice Version 4.0 MR1 Administration Guide 6 01-410-1 12851-20100601 http://docs.fort inet.com/ • Feed back This document includes a con figuration example that describes ho w to configure a FortiGate V oice-80C to provide V oIP , networ king, and UTM se rvices for a branch office network.
Introduction How this guide is organized FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 7 http://docs.fortinet.com/ • Feedback The most recent version of this document is available from the FortiGate p age of the Fortinet T e chnical Documentation web site.
How this guide is organized Introduction FortiGate V oice Version 4.0 MR1 Administration Guide 8 01-410-1 12851-20100601 http://docs.fort inet.com/ • Feed back.
FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 9 http://docs.fortinet.com/ • Feedback Document conventions Fortinet technical document ation uses the conventions described below .
Document co nventions FortiGate V oice Version 4.0 MR1 Administration Guide 10 01-410-1 12851-20100601 http://docs.fort inet.com/ • Feed back The following t able shows some examples of how to choose an IP numb er for a device based on the information given.
Document conventions FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 11 http://docs.fortinet.com/ • Feedback Example Network configuration The network configuration shown in Figure 2 or variations on it is used for many of the examples in this document.
Document co nventions FortiGate V oice Version 4.0 MR1 Administration Guide 12 01-410-1 12851-20100601 http://docs.fort inet.com/ • Feed back Cautions, Notes and Tips Fortinet technical document ation uses the following guidance and styles for cautions, notes and tips.
Document conventions FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 13 http://docs.fortinet.com/ • Feedback Typographical conventions Fortinet document ation uses th.
Document co nventions FortiGate V oice Version 4.0 MR1 Administration Guide 14 01-410-1 12851-20100601 http://docs.fort inet.com/ • Feed back T able 3: Command syn t ax notation Convention Descripti on Square brackets [] A non-required word or series of words.
Registering your Fortinet product FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 15 http://docs.fortinet.com/ • Feedback Registering your Fortinet product Before you.
Customer service and technical support FortiGate V oice Version 4.0 MR1 Administration Guide 16 01-410-1 12851-20100601 http://docs.fort inet.com/ • Feed back Fortinet Tools and Documentation CD Many Fortinet publications are availa ble on the Fortinet T ools and Document ation CD shipped with your Fortinet product.
Example FortiGate V oice br anch office configurati on FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 17 http://docs.fortinet.
General configuration steps Example FortiG ate Voice branch office configuration FortiGate V oice Version 4.0 MR1 Administration Guide 18 01-410-1 12851-20100601 http://docs.
Example FortiGate V oice branch office config ura tion Connecting the FortiGate Voice unit FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 19 http://docs.fortinet.com/ • Feedback 5 Configure the Fort iFones on the internal network.
Configuring basic FortiGate V oice network and UTM settings Example FortiGate V oice bran ch office configurati on FortiGate V oice Version 4.0 MR1 Administration Guide 20 01-410-1 12851-20100601 http://docs.fort inet.com/ • Feed back Configure other network inte rface se ttings as required and select OK.
Example FortiGate V oice branch office configuration Configuring basic Fort iGate Voice network and UTM settings FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 21 http://docs.fortinet.com/ • Feedback 4 Change other settings if req uired and select OK.
Configuring network setting s for the devices on the Internal network Example FortiGate V oice branch office configuration FortiGate V oice Version 4.0 MR1 Administration Guide 22 01-410-1 12851-20100601 http://docs.
Example FortiGate V oice branch office configurati on Configuring the FortiGat e V oice PSTN and PBX settings FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 23 http://docs.
Configuring the FortiGate Voice PSTN and PBX settings Ex ample FortiGate V oice bran ch office co nfiguration FortiGate V oice Version 4.0 MR1 Administration Guide 24 01-410-1 12851-20100601 http://docs.fort inet.com/ • Feed back 4 Select Apply to save the ch anges.
Example FortiGate V oice branch office configurati on Configuring the FortiGat e V oice PSTN and PBX settings FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 25 http://docs.
Configuring the FortiGate Voice PSTN and PBX settings Ex ample FortiGate V oice bran ch office co nfiguration FortiGate V oice Version 4.0 MR1 Administration Guide 26 01-410-1 12851-20100601 http://docs.fort inet.com/ • Feed back 8 Select Create New to add the dial plan rule for dialing 9 for all other PSTN calls.
Example FortiGate V oice branch office configura tion Configuring the Fo rtiF ones on the i nternal network FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 27 http://docs.fortinet.com/ • Feedback 3 Select OK to add the extension.
Adding extensions and configuring F ortiFones for users be hind a NA T device Example FortiGa te V oice branch office configuration FortiGate V oice Version 4.0 MR1 Administration Guide 28 01-410-1 12851-20100601 http://docs.fort inet.com/ • Feed back 7 Select Submit.
Example FortiGate V oice branch office conf iguration Adding extensions and configurin g FortiFones for users behind a NA T device FortiGate V oice V ersion 4.
FortiGate V oice IVR c onfiguration Example FortiGate V oic e branch o ffice configu ration FortiGate V oice Version 4.0 MR1 Administration Guide 30 01-410-1 12851-20100601 http://docs.
Example FortiGate V oice branch o ffice configurati on Adding a shortcut for checking voicemail FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 31 http://docs.fortinet.com/ • Feedback T o provide access to the comp any directory from any exte nsion 1 Log into the FortiGate V oice web-base d manager.
Adding a shortcut for checking voicemail Example FortiGate V oice branch office configuration FortiGate V oice Version 4.0 MR1 Administration Guide 32 01-410-1 12851-20100601 http://docs.
FortiGate Voice web-based manager config uration reference Dashboard widgets FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 33 http://docs.fortinet.com/ • Feedback FortiGate V oice web-based manager configuration reference This section describes Fo rtiGate V oice web- based manage r configuration settings.
Configuring V oIP interface settings FortiGate V o ice web-based manager confi guration reference FortiGate V oice Version 4.0 MR1 Administration Guide 34 01-410-1 12851-20100601 http://docs.
FortiGate Voice web-based manager con figur ation reference Configuring PSTN inte rfaces FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 35 http://docs.fortinet.com/ • Feedback Figure 6: Configuring PSTN interfa ces General PSTN interface settings Column Settings Select to add or remove columns.
PBX configuration FortiGate Voice web-based manager configur ation reference FortiGate V oice Version 4.0 MR1 Administration Guide 36 01-410-1 12851-20100601 http://docs.fort inet.com/ • Feed back PBX configuration The following explains how to configure PBX settings for your network environment.
FortiGate Voice web-based manager con f iguration reference PBX configuration FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 37 http://docs.fortinet.com/ • Feedback Figure 7: V oIP Provider Configuring extensions Extensions provide specific informatio n for how to handle actions for that exte nsion.
PBX configuration FortiGate Voice web-based manager configur ation reference FortiGate V oice Version 4.0 MR1 Administration Guide 38 01-410-1 12851-20100601 http://docs.fort inet.com/ • Feed back Figure 8: Config uring extensions General extensio n settings Create New Select to crea te an exte nsion.
FortiGate Voice web-based manager con f iguration reference PBX configuration FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 39 http://docs.
PBX configuration FortiGate Voice web-based manager configur ation reference FortiGate V oice Version 4.0 MR1 Administration Guide 40 01-410-1 12851-20100601 http://docs.fort inet.com/ • Feed back Configuring dial plans Dial plans route calls made from a FortiGate V oice extension to an external phone system.
FortiGate Voice web-based manager con f iguration reference PBX configuration FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 41 http://docs.fortinet.com/ • Feedback Figure 10: C onfiguring a dial plan Go to PBX > Calling Rules > Dial Plan to add a dial plan.
PBX configuration FortiGate Voice web-based manager configur ation reference FortiGate V oice Version 4.0 MR1 Administration Guide 42 01-410-1 12851-20100601 http://docs.
FortiGate Voice web-based manager con f iguration reference PBX configuration FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 43 http://docs.
PBX configuration FortiGate Voice web-based manager configur ation reference FortiGate V oice Version 4.0 MR1 Administration Guide 44 01-410-1 12851-20100601 http://docs.fort inet.com/ • Feed back Configuring direct inward dialing Y ou can configure direct inward dialing (DID) for calls.
FortiGate Voice web-based manager con f iguration reference PBX configuration FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 45 http://docs.fortinet.com/ • Feedback end end Configuring PBX settings Configure PBX system settings that affect the overall perf ormance of the PBX service and all of the users of it.
PBX configuration FortiGate Voice web-based manager configur ation reference FortiGate V oice Version 4.0 MR1 Administration Guide 46 01-410-1 12851-20100601 http://docs.fort inet.com/ • Feed back Monitoring calls Y ou can monitor incoming and outgoing calls from PBX > Monitor > Active Call .
FortiGate V oice web-based ma nager configuration referenc e Logging of PBX activities FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 47 http://docs.
Logging of PBX activities FortiGate V oice web-based manager conf iguration reference FortiGate V oice Version 4.0 MR1 Administration Guide 48 01-410-1 12851-20100601 http://docs.
FortiGate V oice V oIP , PBX, and PSTN CLI Reference config pbx dialplan FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 49 http://docs.fortinet.com/ • Feedback FortiGate V oice V oIP , PBX, and PSTN CLI Reference This section describe s FortiGate V oice V oIP , PBX, and PSTN configuration settings.
config pbx did FortiGate V oic e V oIP , PBX, and PSTN CLI Reference FortiGate V oice Version 4.0 MR1 Administration Guide 50 01-410-1 12851-20100601 http://docs.fort inet.com/ • Feed back config pbx did Use this command to configure Direct Inward Dialing (DID).
FortiGate V oice V oIP , PBX, and PSTN CL I Reference config pbx extension FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 51 http://docs.fortinet.com/ • Feedback config pbx extension Use this command to add SIP phone ext ensions to the FortiGate V oice unit.
config pbx global FortiGate V oi ce V oIP , PBX, and PSTN CLI Reference FortiGate V oice Version 4.0 MR1 Administration Guide 52 01-410-1 12851-20100601 http://docs.
FortiGate Voice V oIP , PBX, and PSTN CLI Reference config pbx ringgrp FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 53 http://docs.fortinet.com/ • Feedback config pbx ringgrp Use this comma nd to add and config ure the ex tension groups.
config pbx smtp FortiGate V oice V oIP , PBX, and PSTN CLI Reference FortiGate V oice Version 4.0 MR1 Administration Guide 54 01-410-1 12851-20100601 http://docs.
FortiGate V oice V oIP , PBX, and PSTN CL I Reference config pbx voice-menu FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 55 http://docs.fortinet.com/ • Feedback config pbx voice-menu Use this command to configur e the menu that callers will a ccess when they call.
config pbx voip-provider F ortiGate V oice V oIP , PBX, and PSTN CLI Reference FortiGate V oice Version 4.0 MR1 Administration Guide 56 01-410-1 12851-20100601 http://docs.
FortiGate V oice V oIP , PBX, and PSTN CLI Reference config system pstn FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 57 http://docs.fortinet.com/ • Feedback config system p stn Use this command to configure the PSTN inte rfaces.
config system interface FortiGate V o ice V oIP , PBX, and PSTN CLI Reference FortiGate V oice Version 4.0 MR1 Administration Guide 58 01-410-1 12851-20100601 http://docs.fort inet.com/ • Feed back config system interface Use this command to allow traffic for the V o IP protocol, SIP , to flow on a specific interface.
FortiGate V oice V oIP , PBX, and PSTN CLI Reference execute pbx FortiGate V oice V ersion 4.0 MR1 Administration Guide 01-410-1 12851-201006 01 59 http://docs.
diagnose pbx restart FortiGate V oi ce V oIP , PBX, and PSTN CLI Reference FortiGate V oice Version 4.0 MR1 Administration Guide 60 01-410-1 12851-20100601 http://docs.fort inet.com/ • Feed back diagnose pbx rest art Use this diagnose command to restart the FortiGate V oice PBX daemo n.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Fortinet 4.0 MR1 è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Fortinet 4.0 MR1 - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Fortinet 4.0 MR1 imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Fortinet 4.0 MR1 ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Fortinet 4.0 MR1, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Fortinet 4.0 MR1.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Fortinet 4.0 MR1. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Fortinet 4.0 MR1 insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
