Manuale d’uso / di manutenzione del prodotto Dialog 3213 del fabbricante Ericsson
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User Guide Dialog 3213 System telephone for MD110, r elease BC7-BC10.
Dialog 3213 Welcome 2 Welcome to the User Guide for the Dialog 3213 telephone in the Ericsson Enterprise business communication system MD110, release BC7-BC10. It is a state-of-the-art business communications system. Its alliance of features and facilities ef fectively improves communications for virtually any kind of organization.
3 Dialog 3213 T able of Contents T able of Contents page Description ................................................4 Incoming Calls ..........................................6 Outgoing Calls ..........................................8 During Calls .
4 Dialog 3213 Description Description Program ABC DEF JKL MNO GHI TUV WXYZ PQRS Menu T ransfer Inquiry Access 2 Access 1 • • • • • • • • • • Dialog 3213 Dialog 3213 MD110 MD110 ABC.
5 Dialog 3213 Description 4 Callback See section ”When you receive a busy tone”. Function can be removed or moved to other pr ogrammable function key by system administrator . 5 Diversion (follow-me) See section ”Call forwarding”. Function can be r emoved or moved to other programmable function key by system administrator .
6 Dialog 3213 Incoming Calls Incoming Calls Answer calls A ringing signal and a flashing lamp indicate an incoming call. On Access 1 Normally you will receive calls on the Access 1 line.
7 Dialog 3213 Incoming Calls On another extension Y ou can answer a call to a phone in another room: Call the ringing extension Note: The display image might differ from the above. 8 Press Notes: - Y ou can also press CUP (see display) or On-hold/Pick-up (function key pre-programmed by you).
8 Dialog 3213 Outgoing Calls Outgoing Calls Make calls How to make internal and exter nal calls: Lift the handset and proceed depending on call type: Internal calls Dial the extension number External calls 0 Dial the digit or digits to get an external line Dial tone.
9 Dialog 3213 Outgoing Calls Handsfree W ith the handset on hook: Dial the number Y ou are connected via the loudspeaker and microphone. Press to terminate a handsfr ee call Note: Y ou can make your calls faster by using common abbreviated numbers and by using your own programmed abbreviated numbers.
10 Dialog 3213 Outgoing Calls Save external number When you make an external call, you can save the number in order to r edial the same number easily . Any previously saved number is erased. T o save an external number: Redial Press befor e you finish the call Note: Function key pre-programmed by system administrator .
11 Dialog 3213 During Calls During Calls Group listening (loudspeaking) This function lets other people in your room listen to your tele- phone conversation.
12 Dialog 3213 During Calls From handset to handsfr ee Press and r eplace the handset Handsfree conversation. Press to end the call From handsfr ee to handset Lift the handset Conversation via the handset. Mute Press to switch the micr ophone on or off When the lamp is lit, the person on the line cannot hear what is being said in your room.
13 Dialog 3213 During Calls Inquiry Y ou have speech connection on Access 1 and want to make an inquiry to an internal or exter nal party . Inquiry Press Note: Y ou can also press Access 2. Call the second party The first party is put on hold (the Access 1 key lamp flashes slowly).
14 Dialog 3213 During Calls T ransfer Y ou want to transfer an ongoing call. Inquiry Press Call the second party T ransfer Press before or after answer The ongoing call is transferred. Note: If you have put more than one call on hold, the last call that was put on hold will be transferred.
15 Dialog 3213 During Calls On hold Y ou can temporarily put the ongoing call on hold. Calls put on hold can be resumed on your own telephone or another . Individual Press the ongoing call line key and r eplace the handset The key lamp flashes slowly .
16 Dialog 3213 During Calls Send caller identity code at transfer When transferring a call you can send the caller´s identity code or number to the receiver´s display . Y ou have speech connection with an exter nal party on Access 1. Inquiry Press to put the call on hold Note: Y ou can also press Access 2.
17 Dialog 3213 When Y ou Receive a Busy T one When Y ou Receive a Busy T one Busy extension or external line If you call an extension and receive a busy tone or get no answer or all external lines are.
18 Dialog 3213 When Y ou Receive a Busy T one If all external lines are busy (after dialling the digit or digits to get a line): 6 Press Notes: - Y ou can also press: CAB (see display) or Callback (function key pre-programmed by you).
19 Dialog 3213 When Y ou Receive a Busy T one Activate call waiting If you urgently wish to contact a busy extension or external line, you can notify it by a call waiting signal. 5 Press Notes: - Y ou can also press: CA W (see display) or Call waiting (function key pre-programmed by you).
20 Dialog 3213 When Y ou Receive a Busy T one Intrusion on a busy external line Y ou can intrude on an ongoing call on a busy exter nal line. * 44 * Press and dial the individual external line number # Press and dial the digit or digits to get an external line Busy tone.
21 Dialog 3213 Call Forwarding Call Forwar ding Diversion If you do not want to be disturbed or will be out of the office, you can have all calls to your extension diverted to a pre-pr ogrammed answering position. During diversion you will hear a special dial tone and the diversion lamp indicates that your triple access line is diverted.
22 Dialog 3213 Call Forwarding Cancel direct diversion from your own extension Diversion Press Note: Function key pre-programmed by system administrator .
23 Dialog 3213 Call Forwarding Diversion when caller receives a busy tone * 212 # Press to or der Note: Finland and Norway-press * 67 # Press # 212 # Press to cancel Note: Finland and Norway-press # 6.
24 Dialog 3213 Call Forwarding Internal follow-me All calls to your extension are diverted to an extension of your choice (within the private network). During follow-me you will hear a special dial tone and the diversion lamp indicates that your triple access line has follow-me.
25 Dialog 3213 Call Forwarding Redirect from answering position * 21 * Press and dial your own extension number Note: U.K.-press * 2 * No. * Press and dial the diversion number # Press to r edirect Calls are diverted to the answering position.
26 Dialog 3213 Call Forwarding External follow-me If external follow-me is allowed you can have all calls to your extension diverted to an external number of your choice.
27 Dialog 3213 Call Forwarding Personal number (optional) W ith this function you can be reached on your normal of fice tele- phone number even if you are in another r oom, out of the office, at home, etc.
28 Dialog 3213 Call Forwarding T o cancel from your office telephone # 10 # Press Press T o activate or change to another profile from an external telephone The external telephone must be of push button type provided with hash ( # ) and star ( * ) keys or a mobile telephone adapted for dial tone pulses (DTMF).
29 Dialog 3213 Call Forwarding T o cancel from an external telephone The external telephone must be of push button type provided with hash ( # ) and star ( * ) keys or a mobile telephone adapted for dial tone pulses (DTMF). Call the DISA function at your office Dial tone.
30 Dialog 3213 Call Forwarding • There must be an answering position at the end of every profile (voice mail or operator/secretary) If not, calls might end up unanswered.
31 Dialog 3213 Call Forwarding Setting form for search pr ofiles Name: .............................................................. Department: ...................... T elephone No: .................................................. Account: .......
32 Dialog 3213 Internal Messages Inter nal Messages Manual message waiting (MMW) If the called extension does not answer you can initiate a message waiting indication on that extension (if this function is allowed). Answer Message Press Note: Function key pre-programmed by system administrator .
33 Dialog 3213 Internal Messages Order MMW to another extension * 31 * Press Dial the extension number # Press The message waiting key lights up on the called extension.
34 Dialog 3213 V oice Mail V oice Mail Integrated voice mail (optional) This function allows you to leave a voice message to the caller when you are unable to answer calls, e.g. when out of of fice, in a meeting, etc. Then the caller can leave a message in your mailbox.
35 Dialog 3213 V oice Mail T o enter your mailbox From your of fice telephone: Dial the number to the voice mail system Note: If a function key is programmed for your mailbox and the key lamp is lit (= a new message is received), you can also press this key .
36 Dialog 3213 V oice Mail T o handle the mailbox Recorded information on the line informs about the number of new and stored messages. If you have too many messages stored, you will first be asked to delete saved messages.
37 Dialog 3213 Information Information Absence information (optional) T o be used during absence to inform callers about the reason and time or date of your return. If you are authorized, you can also enter absence information on another extension from your own extension.
38 Dialog 3213 Information Order for another extension * 230 * Press * Dial the extension number and press (0-9) Enter the absence code * 0915 Press and enter the date or time of the other person’ s return # Press The display on the other person's extension shows the reason, and if entered, time or date of r eturn.
39 Dialog 3213 Abbreviated Numbers Abbr eviated Numbers Common abbreviated numbers By using abbreviated numbers, you can make calls simply by pr essing a few keys. The common abbreviated numbers consist of 1-5 digits and are stor ed in the exchange (by the system administrator).
40 Dialog 3213 Abbreviated Numbers Program and alter individual abbreviated numbers * 51 * (0-9) Press and dial selected digit Note: Finland-press * 51 * ( 1 - 9 ) * Press and dial the telephone numbe.
41 Dialog 3213 Abbreviated Numbers Dial-by-name (optional) By use of the Integrated T elephone Directory you can sear ch for a name, group, operator , etc. via your display and then call the wanted person or group by use of a soft-key below the display .
42 Dialog 3213 Abbreviated Numbers Example: T o search for Bob Smith: 7777 Press for S 6 Press for m 444 Press for i The display shows: SRCH Press to sear ch (see display) If SMI was sufficient to find Bob Smith, the display shows: If SMI gives a name close to Bob Smith, e.
43 Dialog 3213 Abbreviated Numbers Dial by a function key Head office Press the function key Program Both telephone numbers and function codes can be programmed on a function key .
44 Dialog 3213 Call Metering Call Metering Charging information Charging information for your call can be shown in the local currency in the display . COST Press to display or hide the cost indication (see display) Note: The cost indication is automatically displayed for all charged calls, when the function is activated.
45 Dialog 3213 Call Metering Other functions These functions are also available, during timer mode: DATE Press to show date (see display) TIME Press to display time measur ement (see display) RST Pres.
46 Dialog 3213 Group Facilities Gr oup Facilities Call pick-up group People working in a team can have their telephones programmed by the system administrator to form Call Pick-up groups. In a Call Pick-up group, any member can answer any individual call to group members.
47 Dialog 3213 Group Facilities Group hunting As a member of a group of extensions that is called by a common number , you can temporarily leave the group. * 21 * Press and dial your own extension number Note: U.K.-press * 2 * No. # Press T o re-enter the group # 21 # Press Note: U.
48 Dialog 3213 Other Useful Facilities Other Useful Facilities Account code (optional) This function is used to charge a call to an account number or to prevent unauthorised calls fr om your telephone. The account code can have 1 to 15 digits. * 61 * Press Note: Finland and Norway-press * 71 * # Enter the account code and press Dial tone.
49 Dialog 3213 Other Useful Facilities Immediate speech connection Y ou automatically answer a call without lifting the handset or pressing any keys. The function can be permanently active or activated by use of a function key (programmed by system administrator).
50 Dialog 3213 Other Useful Facilities Night service When the exchange is in night service mode, all your incoming calls to the operator are transferr ed to a selected extension or group of extensions.
51 Dialog 3213 Other Useful Facilities Hot line Ask your system administrator if you requir e this function. Delayed hot line When the handset of the delayed hot-line telephone is lifted or when the line key is pressed, a timer is started.
52 Dialog 3213 Other Useful Facilities Additional directory number Y ou can be assigned (programmed by system administrator) one or more additional dir ectory numbers (lines) on free function keys.
53 Dialog 3213 Other Useful Facilities Malicious call tracing If you are disturbed by malicious external incoming calls, you can request a number tracing fr om the network provider . Y ou can invoke tracing during or after an ongoing conversation. The external line can be held for a limited period of time.
54 Dialog 3213 Other Useful Facilities Make calls Dial the number Press to terminate the call Headset to handset Lift the handset Handset to headset Headset Press the headset key Note: Function key pre-programmed by system administrator .
55 Dialog 3213 Other Useful Facilities Direct Inwar d System Access (DISA) (optional) If you are assigned to use this function and you ar e working externally , you can call your office and get access to an external line in order to make business calls.
56 Dialog 3213 Other Useful Facilities Name and number log (optional) W ith this function all unanswered calls to your telephone will be logged. By use of the soft keys under the display you can browse the log, make calls to logged numbers and delete logged numbers.
57 Dialog 3213 Paging Paging (optional) Persons equipped with a wireless paging r eceiver or assigned to a lamp signal, can be paged from a telephone set. Depending on the type of paging system it is possible to send digit messages or voice messages to the paged person.
58 Dialog 3213 Paging T o answer From any telephone within the system and within the predetermined paging time: * 82 * Press # Dial your own extension number and press Or if only one paging call is pe.
59 Dialog 3213 Paging If you want to send a digit message code: * 81 * Press * Dial the extension number and press # Dial the message code (1-10 digits) and press W ait for the acknowledgement tone. Replace the handset If expected, wait for the paged person to call back.
60 Dialog 3213 Paging Paging receivers with voice message T o initiate When there is no answer or a busy tone, keep the handset of f hook: 7 Press Leave your message after the tone. Just before the pr edetermined speech time is ended, a warning tone will be heard.
61 Dialog 3213 Paging Alarm paging T o initiate * 810 * Press # Dial the extension number and press W ait for the acknowledgement tone. Replace the handset If you want to send an alarm message code: * 810 * Press * Dial the extension number and press # Dial the message code (1-5 digits) and press W ait for the acknowledgement tone.
62 Dialog 3213 Authority Authority Data privacy Data privacy allows you to make a call without any disturbances, i.e. intrusion. This function is automatically cancelled when the call is finished. Order Lift the handset * 41 # Press and dial the number Do not disturb, DND When you activate DND, calls to your extension are not indicated.
63 Dialog 3213 Authority Group do not disturb If your extension is defined as a master extension (programmed by system administrator), you can mark a group of extensions as Group do not disturb. The gr oup can be bypassed by you. Order * 25 * Press and dial the gr oup number Note: Germany and South Africa-press * 28 * No.
64 Dialog 3213 Authority Authorization code, common (optional) If you are assigned to use a common authorization code (1 to 7 digits) you can temporarily change any used telephone within the exchange to the authority level connected to this code.
65 Dialog 3213 Authority Authorization code, individual (optional) If you are assigned to an individual authorization code (1 to 7 digits, affiliated to your own extension) you can lock your own extension to a common authority level, e.g. when out of the office.
66 Dialog 3213 Authority T o open your telephone # 76 * Press # Enter authorization code and press V erification tone. Note: Y ou can also press OPEN (see display), enter the code and press ENTER (see display). T o assign your own authority level to another telephone * 75 * Press * Enter authorization code and press V erification tone.
67 Dialog 3213 Programming and Adjustments Pr ogramming and Adjustments Programming of functions Frequently used functions and telephone numbers can be programmed on the function keys for easy access. When you want to use the function, just press the key .
68 Dialog 3213 Programming and Adjustments V erify a programmed number or function Program Pr ess Press selected function key The stored number or function is displayed. Program Pr ess Functions and requir ed data Function Function code or Associated number Most Finland France Sweden common Call pick up: Group 84 6 Individual No.
69 Dialog 3213 Programming and Adjustments Programming of ringing signals Y ou have 6 programmable ringing signals on your telephone. The differ ent signals can be programmed on access lines, additional lines and multiple repr esented lines. Program Pr ess Access 1 Press the corr esponding line key A digit (0-6) is shown in the display .
70 Dialog 3213 Programming and Adjustments Programming of ringing signal tone character There ar e 10 differ ent programmable ringing signal tone characters on your telephone, each corresponding to a digit between 0 and 9. Note: If you use melodies to signal incoming calls, this will replace the tone character .
71 Dialog 3213 Programming and Adjustments Mute ringing signal Y ou can supress the ringing signal for an incoming call. Note: This function is only available in newer software versions of your telephone. If the Mute key lamp is turned on when you press the key in idle state, your telephone supports this function.
72 Dialog 3213 Programming and Adjustments Melody ringing If you want personal melodies when your telephone rings, you can program one melody to signal an internal call, a second melody for an external call and a third melody to signal a callback call.
73 Dialog 3213 Programming and Adjustments Press the key for the r equested type of call: If there is a curr ent melody , the melody is played and the last 19 notes or signs are displayed.
74 Dialog 3213 Programming and Adjustments Activate or deactivate a stored melody A stored melody has to be activated in melody mode to be hear d when you get an incoming call.
75 Dialog 3213 Programming and Adjustments Press to move the cursor to the left or to the right Keep pressed to go to the beginning or to the end. Press to listen to the enter ed notes Press to erase the note to the left of the cursor Keep pressed to erase all the notes.
76 Dialog 3213 Audible Signals Audible Signals The following differ ent tones and signals are sent fr om the exchange to your telephone. T one characteristics The tones shown in this section are the most used tones worldwide. Many markets use a differing tone for one or mor e situations.
77 Dialog 3213 Audible Signals Ringing signals Three dif ferent ringing signals inform you about the type of the incoming call. The signals shown in this section are the most used signals worldwide. Many markets use signals that are adapted for the local standards.
78 Dialog 3213 Visible Signals Visible Signals Lamp indications Extinguished lamp The function is not active. Steady light Function is active or supervised line is busy . Slowly flashing lamp The line (or function) is put on hold. Rapidly flashing lamp An incoming call.
79 Dialog 3213 Display Information Display Information The display gives you feedback information such as time and date, traffic state and connected telephone numbers. The following displays show examples of the differ ent states your telephone is in.
80 Dialog 3213 Display Information Incoming call When you receive an incoming call the middle line flashes the calling party´s extension number . If a diverting extension is calling, the middle line shows the diversion information. The calling party´s number is flashing.
81 Dialog 3213 Display Information Soft keys The soft keys are used to access dif ferent functions. Depending on which traffic state and category of extension, the available functions change.
82 Dialog 3213 Display Information Choice of language (optional) One of the following languages can be chosen to be used for the display information on your telephone. Digit 0-9 = the language code: 0 English 1 French 2 German 3 Spanish 4 Italian 5 _______ 6 _______ 7 _______ 8 _______ 9 _______ Note: By default 5-9 are programmed for English.
83 Dialog 3213 Option Unit/V ocabulary Option Unit/V ocabulary Option unit The Option unit DBY 410 02 is an optional accessory , to be installed under your telephone set.
Installation Install stand and adapt telephone 84 Dialog 3213 Installation T iltable display Adjustable angle Pull to increase angle Press to decr ease angle.
Install cables 1 Cable to handset 2 Cable to exchange 3 Space for personal directory list(optional) 4 W allmounting screw holes 5 T emplate holes for wallmounting of telephone (copy this page).
86 Dialog 3213 Installation Install keypanel 1 Remove the small plastic plate, marked DSS, i.e. with a screwdriver and connect the cable 2 Attach key-panel unit 3 Secure with scr ews 4 Install stand 3.
87 Dialog 3213 Labels Labels Copy these labels and use the copies for your own labelling. Pr ogram Menu T ransfer Inquiry Access 2 Access 1 • • • • • • • • • • Dialog 3213 Dialog 3.
88 Dialog 3213 Index Index Abbreviated numbers 39 Absence information 37 Account code 48 Additional directory number 52 Alarm extension 51 Alarm paging 61 Answer calls 6 Audible signals 76 Authority 6.
89 Dialog 3213 Index Incoming calls 6 Answer a second call 7 Handsfree 6 On Access 1 6 On another extension 7 On any other line key 6 Individual abbreviated numbers 39 Information 37 Inquiry 13 Instal.
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Dialog 3213 Easy Guide Copy this easy guide and put it in the optional pull-out leaf underneath your telephone. Note: This easy guide shows the most common function codes. Differing codes for specific markets are not shown. Easy Guide Function Activate Deactivate Automatic callback Busy extension or no reply 6 # 37 * extension No.
Ericsson communications solutions for enterprise networks combine and improve advanced ways of exchanging information via voice, data, video and evolving future media. This requir es a true understanding of how businesses and professionals interact— an understanding that goes far beyond meeting just the technological requir ements.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Ericsson Dialog 3213 è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Ericsson Dialog 3213 - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Ericsson Dialog 3213 imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Ericsson Dialog 3213 ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Ericsson Dialog 3213, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Ericsson Dialog 3213.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Ericsson Dialog 3213. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Ericsson Dialog 3213 insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
