Manuale d’uso / di manutenzione del prodotto PowerLite 1725 del fabbricante Epson
Vai alla pagina of 108
1 Operation Guide Multimedia Projector PowerLite 1725/1735W.
2 Contents EasyMP Summary .................................................... ..................................4 Notes When Using a Wire less LAN .................................... ....................... 5 Conditions for Co nnecting to Compatib le Wireless LAN Cards and Access Points .
Contents 3 Projecting Scenarios ................................................................................60 Creating a nd Editing a Scenario ............. ................ ................ ................ ........... 60 Playing a Scenario ....
4 EasyMP Summary The following functions in EasyMP (E pson Administrative System for Meeting and Presenta tion) can lend you huge support in creating varied and effective meetin gs and presentations. You can hold efficient meetings and presentations by connecting the projector to a network.
5 Notes When Using a Wireless LAN Conditions for Connecting to Compatible Wireless LAN Cards and Access Points The supplied wireless LAN unit can be connected to the following products in accordance with IEEE 802.
Notes When Using a Wireless LAN 6 International Travel Precautions Wireless LAN units are based on the specifications of the country of purchase. The wireless LAN unit is designed to conform to the channel and frequency limits of the count ry it is intended to be used in.
7 Connecting with Quick Wireless Connection You can use the supplied Quick Wireless C onnection USB key (herea fter "USB key") to project images from a connected Windows com puter. This function is called Quick Wi reless Connection. You can quickly pr oject images by connecting t he USB key to the computer.
Connecting with Quic k Wireless Connection 8 Projecting with the USB key Check that the projector power is on. f Projection method A T urn on your computer . B Connect the USB ke y to the computer . C Driver inst allation start s automatically . This process is only when the USB ke y is connected first time.
Connecting with Quic k Wireless Connection 9 f Ending the Projection T o end computer image proj ection, perform "External Device Removal" and remove the USB key . Optional Settings When setting Quick Wireless Connection options, click "Start Menu" - "Quick Wireless Connection Vx.
10 Installing the Software To use the EasyMP functions, instal l the software fr om the supplied EPSON Projector Softwa re for Me eting & Presentat ion CD-ROM onto your computer. Software Supplied You can find the followi ng software on the EPSON Projector Software for Meeting & Presentation CD-ROM.
Installing the Software 11 E When the License Agreeme nt screen is displayed, click "Y es". F When the "Add and Remove EPSON Virtual Display" screen is displayed, click "OK". T o use Multi-screen display you need to setup "EPSON V irtual Display".
Connecting with EMP NS Connection This section explains how to connect t he computer and the projector via a net work in Advanced connection mode, and the procedure for projecting images from your computer's screen with the projector. Overview of EMP NS Connection .
13 Overview of EMP NS Connection There are two methods of connecting t he projector and a computer via a network by usi ng EMP NS Connection. Two Connection Modes an d their Main Functions f "Qui.
Overview of EMP NS Connection 14 f Main functions The following convenient functions let you make various meetings and presentations. • Multi-Screen Display s p.28 You can project different images from one computer to a maximum of four projectors, allowing you to project landscape images such as reports.
Overview of EMP NS Connection 15 Steps for connecting Use the following steps to connect your computer and projector for projection with EMP NS Connect ion. Although "Qui ck Connection Mode" and "Advanced Connection Mode" are similar, "Advanced Connection Mode" has some independent settings.
16 Preparing to Connect Use the following steps to prepar e the projector and computer for connection. Preparing the Computer f For Windows Make network settings for the computer by using the utility software supplied with the LAN adapter. For more information on the utility software, see the manual supplied with your LAN adapter.
17 Connecting to a Projector on a Network and Projecting Operating the Projector Before connecting, put the projecto r into connection standby status. Make sure the projector network setti ngs are complete, and the projector is connected to network equipment such as a network hub via a commercially available network cable.
Connecting to a Projector on a Network and Projecting 18 D When Projector Keyword is set to "On" from the projector , the keyword entr y screen is displayed. Enter the keyword displayed on the EasyMP st andby screen, and then click "OK".
Connecting to a Projector on a Network and Projecting 19 A utomatic search In "Adv anced Connection Mode", you can search for av ailable projectors on the network system that the computer is connected to. In "Quick Connection Mode ", you can search for the projector based on the SSID.
Connecting to a Projector on a Network and Projecting 20 Using the Toolbar The toolbar is displayed on the computer screen after EMP NS Connection starts and a connection is made with the projector. You can use this toolbar to operate and make settings for the projector.
Connecting to a Projector on a Network and Projecting 21 Presentation Mode Each time this is clicked, Presen tation mode switches between enabled/ disabled.
Connecting to a Projector on a Network and Projecting 22 When The Target Pr ojector is Not Found Action 1. Restart the computer. Action 2. Check if the projector ne twork settings are set to "Quick Connection Mode". See the projector User ’ s Guide for more information.
23 Disconnecting There are two methods of discon necting the projector and the computer. Disconnecting from the Computer Click on the toolbar . Disconnecting from the Projector A Press the [Esc] button on the remote control. B Select "Exit", and then press the [Enter] button on the remote control.
Convenient EMP NS Connection Functions This section explains those functions that may be useful during meetings or when making a presentation, such as the ability to send a movie file directly to a pr.
25 Projecting Only a PowerPoint Slide show (Presentation Mode) In Presentation Mode, the image is only displayed when you are showing a PowerPoint (Windows) or Keynote (Macintosh) slide show on a computer. When you stop the slid e show, the projector displays a black screen.
26 Projecting Movies from a Computer (Movie Sending Mode) In Movie Sending Mode, movi e files can be sent di rectly to a projector. As a result, a movie can be projec ted much more smoother than when it is being sent from an application running on a PC.
Projecting Movies from a Com puter (Movie Sending Mode) 27 D Select the movie file you want to play back and then click "Open". The "Movie Sending M ode" screen reappears. The selected f iles are displayed in the Movie Playback list.
28 Using Multi-Screen Display Multi-screen display mode allows you to pr oject differen t images from multiple projectors that are connected to a single computer. With Windows, multiple virtual displays can be set in the computer, and each image can be projected by the projector.
Using Multi-Screen Display 29 Arrangement example 2 Procedure before using the Multi-screen Display Function Setting the Virtual Display The following explains how to allocate the computer image using Arrangement Example 1 s p.28 . f Enable the virtual display driver (Windows only) Enable the virtual display driver.
Using Multi-Screen Display 30 A St art W indows on the computer , then select "S t art" - "Programs" (or "All Programs") - "EPSON Projector" - "Add/Remove Ep son V irtual Display". The "Add/Remov e Epson V irtual Display" screen is displayed.
Using Multi-Screen Display 31 B Select the "Use multi-display" check box. "Display layout" and "Display properties" are added at the bottom of the screen. C Click "Display properties". The "Display Properties" sc reen will be displayed.
Using Multi-Screen Display 32 E Drag the displayed monitor icon and place it where desired. Here, the actual monitor (1) is placed on the left, while the virtual monitor (3) is placed on the right. When the PC has multiple displa y output terminals, the numbers assigned to the virtual terminals will be sequential to those of the physical terminals.
Using Multi-Screen Display 33 A St art EMP NS Connection. Double-click the "Applicati ons" folder of the hard drive volume in which EMP NS Connection is inst alled, and then double-click the EMP NS Connection icon. EMP NS Connection st arts.
Using Multi-Screen Display 34 D Click "Arrangement". E Deselect "Mirror Displays"..
Using Multi-Screen Display 35 F Drag the displayed monitor icon and place it where desired. G Close the display setting screen. Allocating the image to be projected The following explains how to allocate the computer image as shown in Arrangement Example 1 s p.
Using Multi-Screen Display 36 The allocated image is projected The following explains how to allocat e the computer image as shown in Arrangement Example 1 s p.28 . A Select the number of th e virtual display g to allocate to "Display", and set whic h image to be projected from which projector .
Using Multi-Screen Display 37 C T o terminate multi-screen display , click "Disconnect" on the EMP NS Connection toolbar . q • In a Wi ndo ws en vironment, if the virtual display driver ha.
Connecting to a Projector on a Different Sub-net This chapter explains how to co nnect a computer to a projecto r on a different sub-net via a wired LAN or a wireless LAN access point on an existi ng network system. Connecting to a Projector on a Different Sub-net .
39 Connecting to a Projector on a Different Sub-net By default, this applicat ion only searches for pr ojectors on the same sub-net as the computer. Therefore, even if you perform a search for projectors on the network, one on a different sub-ne t will not be found.
40 Searching by Specifying the IP Address and Projector Name (For "Advanced Conne ction Mode" only) In the following explanations, un less otherwise not ed, Windows screen shots are used. You see a similar screen ev en when using Macintosh. A Click "Manual serch" on the EMP NS Connection projector selection screen.
41 Performing a search with a profile You can save a search for a frequent ly used projector as a profile. A "profile" is a file cont aining all of the informat ion pertaining to a given projector, such as th e projector name, its IP address, and SSID.
Performing a search with a profile 42 B Enter a profile name and then click "Add". Projector information is registered in the prof ile. If you hav e previously sa ved a prof ile, you are prompted to conf irm whether that prof ile can be ov e rwri tten.
Performing a search with a profile 43 Searching by Specifying a Profile You can search by specifyi ng the profile you created. A Click "Profile" on the EMP NS Connection projector selection screen. If no prof ile is registered, you cannot select "P rofile".
Performing a search with a profile 44 Managing a Profile You can change the name and the hierarchical structure of the profile. A Click "Set options" on the EMP NS Connection's main screen. The "Set options" screen is displayed.
Performing a search with a profile 45 D Click "OK". Sa ves your edits and closes the "Edit prof ile" screen. Profile Item Function Profile Y ou can display the registered prof ile. Y ou can manage it by creating a folder . Y ou can chan ge the order of the profile o r the folder b y dragging & dropping.
Setting the EMP NS Connection Operation You can make general setting options such as t he processing method when EMP NS Connection starts. Using Set Options ............................................... 47 • General settings Ta b .................
47 Using Set Options You can make general setting options such as the processing method when EMP NS Connection starts. Call the option settings from th e EMP NS Connection's main screen. A Click "Set options" on the EMP NS Connection main screen.
Using Set Options 48 Adjust Performance Tab Switch LAN Wi n d ow s o n l y The Switch Network Adapter d ialog box is displayed. This is used when it is n ecessary to switch the netw ork adapter to be used for a search when a computer has multiple adapters.
Using a Computer to Set Up, Monitor and Control Projectors This chapter describes how to use a computer that is connected to the network to c hange projector settings and to control the projector. Changing Settings Using a Web Browser (Web Control) ..
50 Changing Settings Using a Web Browser (Web Control) You can set up and control the projecto r from a computer by using the Web browser of a comput er that is connected to the projector via a network. Setup and control operations can be performed remotely if this function is used.
51 Using the Mail Notification Fu nction to Report Problems By setting the Mail Notificati on function from t he projector's configuration menu, notific ation messages w ill be sent to the preset e- mail addresses when a problem or wa rning occurs with a projector.
52 Management Using SNMP By setting SNMP from the projector's configur ation menu, notification messages are sent to preset e-ma il addresses when a problem or warning occurs with a projector. This is useful when controlling projectors centrally at a point di stant from them.
Presentations Using PC Free This chapter explains how to proj ect image and movie files st ored on USB devices, and sc enarios made with EMP SlideMaker2, directly using PC Free. Files that can be Projected Using PC Free, and Saving ............. .....
54 Files that can be Projected Using PC Free, and Saving You can use PC Free to directly proj ect files stored in digita l cameras and USB storage devices that ar e connected to the projector. Specifications for Files that can be Projected Using PC Free Supported movie files * Files with the extension ".
Files that can be Projecte d Using PC Free, and Saving 55 PC Free Examples f Projecting images and movies stored on a USB storage device Image and movie files can be played back using either of the following two methods.
56 PC Free Basic Operations PC Free lets you play back and proj ect scenarios, im age files, and movie files in USB stor age devices, and image files in digital cameras. This section explains the bas ic operation of PC Free. Because the remote control is used to perform all of the following steps, button names indicate remote control buttons.
PC Free Basic Operations 57 JPEG f iles and MPEG files ar e displayed as thumbnails (f ile contents are displayed as small ima ges). Other f iles or folders are displayed as icons as sho wn in the follo wing table.
PC Free Basic Operations 58 f Closing PC Free A Use the [ ] buttons to po sition the cursor on "Exit" button. B Press [Enter]. PC Free shuts do wn and the EasyMP standby screen is displayed. C Af ter turning off the powe r supply to the digital camera or the USB storage device, disconnect it from the projector .
PC Free Basic Operations 59 B Press [Enter]. The selected image is displayed. When a folder is selected, the f iles in the selected folder are displayed. Select "Return" on the screen that opened and press the [Enter] button to return to the pre vious screen.
60 Projecting Scenarios This section describes the method for playing scenarios stored in a USB storage device, and the oper ations during scenario playback. Because the remote control is used to perform all of the following steps, button names indicate remote control buttons.
Projecting Scenarios 61 D Move the cursor to the desired position, and then press the [Enter] button. E Once you have complete d editing, use the [ ] buttons to position the cursor on the "Edit Complete" button, and then press [Enter]. The edited content can only be accessed while the USB storage de vice is inserted into the p rojector .
62 Projecting image and movie files Image files from a digital camera and image files and movie files stored on a USB storage device can be projected using PC Free by either of the following two methods. Y ou can project single files or all files in order.
Projecting image and movie files 63 Projecting all Image and Movi e Files in a Folder in Sequence (Slide show) You can project image and movie files in a folder in sequence, one at a time. This function is called Slide show. A St art PC Free. s p.56 The content of the connected digi tal camera or USB storage de vice is displayed.
64 Setting Image and Movie File Disp lay Conditions and Operation Mode You can set the display conditi ons and operation mode for playing back image or movie files as a Slide show in PC Free. A Use the [ ] buttons to posi tion the cursor on the folder where display condi tions are to be set, then press the [Esc] button.
Preparing a Scenario (Using EMP SlideMaker2) This chapter describes how to create and send scenario. Scenario Summa ry ............................................. 66 Files that Can be Included in Scenarios ........... 67 Turning a PowerPoint File into a Scenario .
66 Scenario Summary A scenario is a combin ation of PowerPoint, image , and movie files, arranged in a projection ord er and sa ved as a single file. You can create Scenario files with EMP SlideMaker2.
67 Files that Can be Included in Scenarios Any of the following file types c an be combined into a single file to create a scenario. The following table indicates w hether scenarios created by the included software of other pr ojectors can be opened by EMP SlideMaker2 of this projector.
68 Turning a PowerPoint File into a Scenario PowerPoint files can be converted to scenarios by the following three methods. When you want to use a Po werPoint file as is, use either method 1 or 2. 1 Batch con version withou t starting EM P Slidemaker2 All of the slides in a Po werPoint pre sentation can be batch-con verted into a scenario.
69 Converting all files in a single opera tion without starting up SlideMaker2 The following explains how a scenar io can be created easily, without starting EMP SlideMaker2.
Converting all files in a single operation without starting up SlideMaker2 70 D Check the message and click "St art". EMP Slidemaker 2 con v erts the file to a scenario. The Slide sho w is displayed during con version. If you stop the Slide sho w midway , the scenario closes without being created.
71 Starting up SlideMaker2 and Converting Files Verify the following point s before creating a scenario. • The data to be combined to creat e a scenario, such as PowerPoint, image and movie f iles, must be created in advance. • Only file types listed under "Files that Can be Included in Scenarios" can be used.
Starting up SlideMaker2 and Converting File s 72 Scenario Name Enter the file name for the created scenario. Be sure to enter the file name. The file name can consist of up to 8 upper case letters and numerals. Limit the total number of characters of the f ile name and the directory name for the scenario folder to 127 or less.
Starting up SlideMaker2 and Converting File s 73 The follo wing windo w will be displayed. Including PowerPoint Files in Scenarios PowerPoint files can be included into scenarios with the following two methods. • If you convert your PowerPoint file w ithout editing it, the scenario will include the animations you set in PowerPoint.
Starting up SlideMaker2 and Converting File s 74 f Including all slides in a PowerPoint file Drag and drop the PowerPoint file in the file window to the scenario window to create a scenario. When scenario creation is complete, the "Send Scenario" screen is automatically displayed and the scenario can be transferred.
Starting up SlideMaker2 and Converting File s 75 E Drag and drop the PowerPoi nt file from the file window to the s cenario window . Or , double-click the target Po werPoint file icon in the f ile window . F Click "Continue". G Click "S tart ".
Starting up SlideMaker2 and Converting File s 76 I Select the drive and th e folder where the USB storage device is conn ected and click "OK".
Starting up SlideMaker2 and Converting File s 77 Including Image and Movie Files in Scenarios Image files and movie files can be included into a scenario. A Click the t arget folder in the folder window . The f iles that are contained in the folder will be displayed as a list in the file windo w .
Starting up SlideMaker2 and Converting File s 78 Editing a Scenario With PC Free, the scenarios in the scenario window are handled in order, starting from the top. You can add and delete slides and files from a scenario or change their order to edit the scenario.
79 Sending Scenarios To project a created scenario by the projector, send the scenario to a USB storage device using "Se nd Scenario" in EMP SlideMaker2. Specify a USB storage de vice that is connecte d to the computer's USB port as th e destination.
Sending Scenarios 80 D When transfer is complete, a message is displayed confirming whether to perform autorun setup. If you want to set autorun, click "OK" and continue with the next step.
81 Cases Like These Checking the Projection Scenario Status from a Computer You can use your computer to preview your scenario. All of the structural elements of the scenario such as images, animation, and BGM (background music) can be played. A Open the scenario you want to check in EMP SlideMaker2.
Cases Like These 82 Setting Animations The following PowerPoint animations can be displayed in a scenario. Other PowerPoint animations are c onverted to the “Cut” animation by default. You can choose a differ ent type of default animation. A St art EMP SlideMaker2.
Cases Like These 83 A Right-click in the t arget cell or the animation, and select "Cell Properties". When making the same settings fo r multiple cells or animations, select multiple cells by holding do wn the [Shift] key or the [Ctrl] ke y on the ke yboard, right-click a nd then select "Cell Properties".
Appendix Connection Limitati ons ...................................... 85 • Supported Resolutions ......... ................ ................ ............. 85 • Display Color ....... .............................................. ................
85 Connection Limitations When projecting comput er images while r unning of EMP NS Connection, the followi ng restrictions apply. Supported Resolutions The following computer screen resolu tions can be projected. You cannot connect to a computer with a resolution higher than UXGA.
Connection Limitations 86 When Using Windows Vista Note the following points when using EMP NS Connection with a computer running Windows Vista. f Limitations when projecting from Windows Photo Gallery Note the following two limitations when using Windows Photo Gallery when running EMP NS Connection.
87 Troubleshooting If any of the following problems o ccur, refer to the pages given for each problem. Problems concerning EasyMP f EMP NS Connection cannot be used to make a c onnection s p.
Troubleshooting 88 f EMP NS Connection cannot be used to make a connection Check the message at the bottom-left of the scr een and then apply the following countermeasures. f Sudden changes to the EasyMP screen ERR at the bottom left of the screen: Check th e numbers and make th e following remedies.
Troubleshooting 89 f The projector is not found when EMP NS Co nnection is started Check Remedy Is the wireless LAN unit connected? Check that the supplie d wireless LAN unit is securely connected. Is the projector's configuration men u open? While the conf iguration menu is di splayed, network connection beco me s in valid.
Troubleshooting 90 f Cannot connect in "Advanced Connection Mode" o r wired LAN connection f The Slide show cannot be displaye d on the desired display when using the multi-screen display. f Applications are no longer display ed from the computer's screen when using the multi -screen display.
Troubleshooting 91 f The mouse cursor is not displayed on th e computer's screen. f The image and sound for movies with EMP NS Connecti on are not displayed, the image is slow to appe ar, or eith.
Troubleshooting 92 f When a connection is made using EMP NS Con nection, the screen does not refresh when running an Office ap plication. f Cannot use a PowerPoint file with EMP SlideMaker2 f Error me.
Troubleshooting 93 f Network settings are not restored after cutting the connection to the computer with EMP NS Connection. F ailed to acquire network adapter inf or mation.
Troubleshooting 94 f Error message when starting up EMP SlideMaker2 Check Remedy ** .SIT is already registered. ( ** Scenario file name) Scenario files that ha ve already been added to "Autorun Scenario List" cannot be added again. s p.79 Because the f older hierarch y is deep , the scenario file cannot be selected.
Troubleshooting 95 f Cannot project with Quick Wireless Connection f Trouble with the USB key for Quick Wireless Con nection Check Remedy Is the wireless LAN unit connected? Check that the supplie d wireless LAN unit is securely connected. Is the projector turned on? T urn on your pr ojector .
Troubleshooting 96 f E-mail is not sent even if an abnormality occurs in the projector Check Remedy Is the wireless LAN unit connected? Check that the supplie d wireless LAN unit is securely connected. Is the network connect setting correct? Check the projector's networ k settings.
97 Software Requirements The software supplied with the projector runs on computers that meet th e following requirements. * When using a PowerPoint file , you need either Office 2000/XP/ 2003/2007 or PowerPoint 2000/2002/2003/2007.
98 General Notice: IBM, DOS/V, and XGA are trademarks or registered trademarks of International Business Machines Corporation. Macintosh, Mac, and iMac are trademarks of Apple Inc. Windows, WindowsNT, Windows Vista, and PowerPoint are trademarks or registered trademarks of Microsoft Corporation in the United States.
99 Software Copyright: This product uses free software as well as software to which this company holds the rights. The following is information on the free software used by this product.
100 GNU LESSER GENERAL PUBLIC LICENSE V ersion 2.1, February 1999 Copyright Z 1991, 1999 Free Software F oundation, Inc. 51 Franklin Street, Fifth Floor , Boston, MA 02110-1301 USA Ever yone is permitted to copy and distribute v erbatim copies of this license document, but changing it is not allo wed.
101 freedom. The Lesser General Public Li cense permits more lax criteria for linking other code with the library . W e call this license th e "Lesser" General Public License because it does Less to protect the user's freedom than the ordinary General Public License.
102 copyright notice and disclaimer of w a rranty; keep int act all the notices that refer to this License and to the absence of any w arranty; and distribute a cop y of this License along with the Library .
103 If distribution of object c ode is made by of fering access to copy from a designated place, then of fering equi v a lent access to copy the source code from the same place satisf ies the require ment to distrib ute the source code, e ven though third parties are not compel led to copy the source along with the object code.
104 c) Accompany the w ork with a writte n of fer , valid for at least three years, to gi ve the same user the ma terials specif ied in Subsection 6a, abov e, for a charge no more than the cost of performing th is distrib ution.
105 permit royalty-free redistrib ution of the Library by a ll those who receiv e copies directly or in directly through you, then the only way you could satisfy both it and this License w ould be to refrain entirely from distribution of the Library .
106 NO WARRANTY 15. BECA USE THE LIBRAR Y IS LICENSED FREE OF CHARGE, THERE IS NO W ARRANTY FOR TH E LIBRAR Y , TO THE EXTENT PERMITTED BY APPLICABLE LA W .
107 For embedded multimedia software: This product contains embedded multimedia software licensed from Ingenient T echnologies, Inc. (www .ingenient.com).
108.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Epson PowerLite 1725 è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Epson PowerLite 1725 - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Epson PowerLite 1725 imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Epson PowerLite 1725 ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Epson PowerLite 1725, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Epson PowerLite 1725.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Epson PowerLite 1725. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Epson PowerLite 1725 insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.