Manuale d’uso / di manutenzione del prodotto M100 del fabbricante Compaq
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Omvia Media Server M100 Installation Guid e 60001024 — Third Ed ition.
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Omvi a Media Serve r M100 Installa tion Guide Document No. 60001 024 Third Edition.
ã Copyr ight 2002 I ntervoic e, Inc. All ri ghts reserve d. T rademar ks of Intervoi ce, Inc. and/ or its affiliates: Names and marks for products pro vided by th e Company’s supp liers ar e used herei n for ide ntificat ion purpose s and may be trade marks of their r especti ve companies.
Documenta tion Comment For m Our goal is to provid e accurate and effi cient infor mation to our custom ers. Pleas e comple te this form to h elp us i mprove t he quality and usa bilit y of this product docume ntation. • List th e docu ment y ou used by name, number , and ed ition.
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DISCLAIMER An Om via Me dia Ser ver sho uld be configur ed so lely for u se as a voice -enabled inform ation solut ion, and its cap abiliti es should not be used fo r any other purp ose (for exampl e, as a domai n contro ller). Without l imiting any oth er warr anty p rovision s to whic h the part ies have a greed, I nter voic e, Inc.
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60001024 , Third Edition Table of Contents i T able of C ontent s List of Figures iii About This Document v Purpose and Audience .......................................................................... v Chapters ....................................
ii Omvia M edia Ser ver M1 00 Inst allation Guide 6000102 4, Thir d Edition Installing the Omvia Media S erver M1 10 2-1 About the M1 10 ................................................................................. 2-2 Environmental Requirements .
60001 024, Third Edition List of F igures iii List of Figures Figure 1- 1. Omvia Media Server Internal Modules Ove rview ...... 1-3 Figure 1-2. Omvia Media Server within the Inter voice IQ Environment ..................................................
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60001 024, Third Ed ition About Th is Docum ent v About This Document Purpos e and Audi ence The Omvia Media Server M100 Installation Guide explains how to install the M110 (previously known as the 1U.
vi Omvia Med ia Server M100 Ins tallati on Guide 6000102 4, Thir d Edition Chapters This document contains the chapters briefly described below. For a list of related documents, see page x . Chapt er 1 — Ov ervie w Describes the Omvia Media Ser ver and the different models of the Omvia Media Server M100.
60001 024, Third Ed ition About Th is Docum ent vii Intervoice Document ation Intervoice provides its standard product documentation online on the Intervoice Web site, on the product GUI Help menu, as we ll as on the product CD-ROMs.
viii Omvia Media Serv er M100 Install ation Guid e 6000102 4, Thir d Edition Document ation Access Intervoice provides its standard product documentation in these online locations: • W eb Site • P.
60001 024, Third Ed ition About T his Docu ment ix Hard Copy Document s Because Intervoice primarily provides its product information as online documents on the Web and CD-ROM, only a limited number of documents are available as hard copy for shipments.
x Omvia Med ia Serv er M10 0 Instal lati on Guide 6000102 4, Thir d Edition Related Intervoice Document s The following documents contain useful information about your product.
60001 024, Third Ed ition About T his Docu ment xi Related V endor Document ation The following documents contain useful information about the Omvia Media Server M110. These documents are available on th e Dell Product Documentation CD-ROM shipped with the product.
xii Omvia M edia Ser ver M1 00 Insta llati on Guid e 6000102 4, Thir d Edition Conventions This document uses the following keyboard, command prompt, and menu conventions: Information Symbol s Intervoice documents use the following symbols to help you quickly identify the type of information contained in a note box: Example Instruct s you to.
60001 024, Third Ed ition About T his Docu ment xiii T echnical Support Intervoice wants its customers to be satisfied with its products. To obtain customer support, contact RealCare at (800) 955-4688 or (972) 454-8130.
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60001 024, Third Ed ition 1-1 1 Overview The Omvia Media Server M100 Installation Guide explains how to install the M110 (previously known as the 1U Feature Server) in an Omvia Media Server Rack 100 (pr eviously known as the Optima 5U rack) and how to insta ll the M130 in an Omvia Medi a Server Rack 500.
1-2 Omvia Med ia Server M 100 Installa tion Guide 6000102 4, Thir d Edition Summary of Chang es The major revisions to this document are summarized below: • Added an overview chapter about the function of the Omvia Media Server . • Added installation a nd reference information f or the Omvia Me dia Server M130 (Compaq ProLiant DL 320 Server) .
60001 024, Third Edition Overvie w 1-3 Omvi a Medi a Serve r Overv iew Omvia Media Server Overview The Omvia Media S erver is a full-featured media server with a robust speech integration platform and telephony engine designed to support industry standards for the deployment of integr ated voice and web self- service applications.
1-4 Omvia Med ia Server M 100 Installa tion Guide 6000102 4, Thir d Edition Intervoice I Q Environment Overview Figure 1-2. Omvia Media Server within the Interv oice IQ Environment Te leph one Network.
60001 024, Thi rd Editi on Overview 1-5 Omvi a Medi a Serve r Overv iew Intervoice J2EE Environment Overvi ew Figure 1-3. Omvia Media Server within the Intervo ice J2EE Environment Databas e Call Cent.
1-6 Omvia Med ia Server M 100 Installa tion Guide 6000102 4, Thir d Edition Omvia Media Serve r M100 Platforms The Omvia Media Server M100 is an economical, 1U rack-mounted server capable of suppor ting many of Intervoice’s server-de pendent features.
60001 024, Thi rd Editi on 2- 1 2 Inst alling the O mvia Media Serve r M1 10 This chapter explains how to install the Omvia Media Server M110 in an Omvia Media Server Rack 100.
2-2 Omvia Med ia Server M 100 Installa tion Guide 6000102 4, Thir d Edition About the M1 10 The Omvia Media Server M110 (shown below) can be install ed in a standard Omvia Media Server Rack 100 or in an Omvia Me dia Server Zone 4 Compliant Rack 100. The Omvia Media Server M110 includes: • 1.
60001 024, Thi rd Editi on Instal ling th e Omvi a Media S erver M 110 2-3 About t he M110 Environment al Requirement s To operate the syste m efficiently a nd safely, instal l and maintain the Omvia Media Server M110 in a room with the appropriate temper ature and humidity.
2-4 Omvia Med ia Server M 100 Installa tion Guide 6000102 4, Thir d Edition Inst allation Check list The following checklist provides ge neral guidelines f or installing the Omvia Media Server M110: Omvia Media Ser ver M1 10 Inst allation Check list Unpacking the M1 10 (refer to page 2-5 ) ❏ V erify all equipment ordered has been received.
60001 024, Thi rd Editi on Instal ling th e Omvi a Media S erver M 110 2-5 Unpacki ng the M 110 Unp acking the M1 10 To unpack the M110, follow these steps: 1 Open the box using the label guide “This side up,” and remove the M1 10. 2 Ensure that the e quipment was not damaged during shipping.
2-6 Omvia Med ia Server M 100 Installa tion Guide 6000102 4, Thir d Edition Inst alling the M1 10 This topic explains how to install the Omvia Media Server M110.
60001 024, Thi rd Editi on Instal ling th e Omvi a Media S erver M 110 2-7 Installi ng the M 110 Mounting the Slide Rails To mount the slide rails on the Omvia Media Server Rack 100, follow these steps: 1 Find the location on the mounting rail where the M110 is to be installed.
2-8 Omvia Med ia Server M 100 Installa tion Guide 6000102 4, Thir d Edition a On the front the rack, install the top and bottom screws. b On the back of the Rack 100, install the three screws.
60001 024, Thi rd Editi on Instal ling th e Omvi a Media S erver M 110 2-9 Installi ng the M 110 4 Attach the inner slide rails to each side of the M1 10 by pulling and then releasing the la tch.
2-10 Omvia Med ia Server M100 Instal lation Guid e 6000102 4, Third E dition Inst alling the M1 10 in the Rack 100 To install the M110 in the Omvia Media Server Rack 100, f ollow these steps: 1 Insert the M1 10 into the slide rails. 2 Slide the M1 10 all the way into the rac k.
60001 024, Third Ed ition Insta lling the Omv ia Media Serv er M110 2-11 Installi ng the M 110 Routing and Conn ecting the System Cables To install the system cables, follow these steps: 1 Connect the power , keyboa rd, video, and Ethernet cables. Figure 2-2.
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60001 024, Thi rd Editi on 3- 1 3 Inst alling the O mvia Media Serve r M130 This chapter explains how to install the Omvia Media Server M130 in an Omvia Media Server Rack 500.
3-2 Omvia Med ia Server M 100 Installa tion Guide 6000102 4, Thir d Edition About the M130 The Omvia Media Server M130 (shown below) is installed in an Omvia Media Server Rack 500 (Compaq 10000 Series Model 10642). Figure 3-1. Omvia Media Server M130 The Omvia Media Server M130 includes: • 1.
60001 024, Thi rd Editi on Instal ling th e Omvi a Media S erver M 130 3-3 About t he M130 Environment al Requirement s To operate the syste m efficiently a nd safely, instal l and maintain the Omvia Media Server M130 in a room with the appropriate temper ature and humidity.
3-4 Omvia Med ia Server M 100 Installa tion Guide 6000102 4, Thir d Edition Inst allation Check list The following checklist provides ge neral guidelines f or installing the Omvia Media Server M130: Omvia Media Ser ver M130 Inst allation Check list Unpackin g the M130 (refer t o page 3-5 ) ❏ V erify all equipment ordered has been received.
60001 024, Thi rd Editi on Instal ling th e Omvi a Media S erver M 130 3-5 Unpacki ng the M 130 Unp acking the M130 To unpack the M130, follow these steps: 1 Open the box using the label guide “This side up,” and remove the M130. 2 Ensure that the e quipment was not damaged during shipping.
3-6 Omvia Med ia Server M 100 Installa tion Guide 6000102 4, Thir d Edition Inst alling the M130 This topic explains how to install the Omvia Media Server M130. To install the M130, follow the steps below and refer to the Compaq documentation. 1 Mount the slide rails.
60001 024, Thi rd Editi on Omvia Med ia Serv er M10 0 Instal lati on Guide Gl ossary-1 Glossary Omvi a Media Serv er A full-featured media server with a robust speech integra tion platform and telephony engine designed to support industry standards for the deployment of integr ated voice and web self-service applications.
Glossary- 2 Omvia M edia Serv er M10 0 Install ation Guide 60001024, Thir d Edition Omvia Me dia Serv er Rack 50 0 An Intervoice mult iple-applica tion platform for automated c all handling applications and advanced services (Compaq 10000 Series Model 10642 Rack).
60001024, Th ird Edi tion Inde x-1 Index A application server 1-3 audience for this document v C cables, routing and connecting 2-11 caution note xii checklists Omvia Media Server M110 installation 2-.
Index-2 Om via Medi a Serve r M10 0 Install ation Gui de 60001024, Third Editi on O Omv ia Media S erver defined Glossary-1 overview 1-3 Omvia Media Server M100 defined Glossary-1 models 1-6 Omvia Med.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Compaq M100 è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Compaq M100 - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Compaq M100 imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Compaq M100 ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Compaq M100, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Compaq M100.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Compaq M100. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Compaq M100 insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
