Manuale d’uso / di manutenzione del prodotto 7970 Series del fabbricante Cisco Systems
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Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Cisco Unif ied IP Phone 7970 S eries Phone Guide f or Cisco Unified Communications Manager 6.
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GPickUp Answer a call ri nging in another group iDivert Send or redirect a call to a vo ice message syste m Join (SCCP only) Join together existing calls to create a conference Links V iew related Hel.
Cisco Unified IP Phone 7970 Series Phone Gu ide for Cisco Unified Communications Manager 6.1(3) -5 Contents Getting Started 9 Using this Guide 9 Finding Additional Information 10 Accessing Cisco Unifi.
-6 OL-16993-01 Using Mute 32 Switching Betwe en Multiple Call s 32 Switching an In-Progre ss Call to Another Phone 33 Viewing Multiple Calls 33 Transferring Calls 34 Sending a Call to a Voice Message .
Cisco Unified IP Phone 7970 Series Phone Gu ide for Cisco Unified Communications Manager 6.1(3) -7 Managing Business Calls Using a Single Phone Number 54 Using a Handset, Headset, a nd Speakerphone 56.
-8 OL-16993-01 Viewing Phone Admin istration Data 82 Using the Quality Reporting Tool 82 Cisco One-Year Limited Hardware Warranty Terms 83 Index 85.
Cisco Unified IP Phone 7970 Series Phone Gu ide for Cisco Unified Communications Manager 6.1(3) -9 Getting Started Using this Guide This guide provides y ou with an overview of the fea tures available on your p hone.
-10 OL-16993-01 Finding Additional Information Y ou can access the most current Cisco Unified IP Phone documentation on the W orld Wide W eb at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/prod ucts_user_guide_list.html Y ou can access the Cisco website at this URL: http://www.
Getting Started Cisco Unified IP Phone 7970 Series Phone Gu ide fo r Cisco Unified Communications Manager 6.1(3) -11 Depending on the quality of these devices and their proximity to other device s such as mobile phones or two-way radios, some audio noise may still occur .
-12 OL-16993-01 Connecting Your Phone Y our system administrator will lik ely connect your new Cisco Unified IP Phone to the corporate IP telephony network.
Connecting Y our Phone Cisco Unified IP Phone 7970 Series Phone Gu ide fo r Cisco Unified Communications Manager 6.1(3) -13 Removing the Hookswitch Clip (Required) Before you use your phone, remove the hookswitch clip from the cradle area. With the clip removed, the hookswitch lifts slightly when you pick up the handset.
-14 OL-16993-01 Registering with TAPS After your phone is connected to the network, your system administrator might ask you to auto-register your phone using T APS (T ool for Auto -Registered Phones Support). T APS might be used either for a new phone or to replace an existing phone.
An Overview of Y our Phone Cisco Unified IP Phone 7970 Series Phone Gu ide fo r Cisco Unified Communications Manager 6.1(3) -15 An Overview of Your Phone Y our 7970 Series Cisco Unified IP Phone is a .
-16 OL-16993-01 10 9 7 5 8 6 4 3 2 1 16 17 11 12 13 14 15 186428.
An Overview of Y our Phone Cisco Unified IP Phone 7970 Series Phone Gu ide fo r Cisco Unified Communications Manager 6.1(3) -17 Item Description For more information, see.
-18 OL-16993-01 Understanding Lines vs. Calls T o avoid confusi on about lines and calls, refer to these descriptions: • Lines—Each corresponds to a directory number or intercom number that ot hers can use to call you. Y ou r phone can support up to eigh t lines.
An Overview of Y our Phone Cisco Unified IP Phone 7970 Series Phone Gu ide fo r Cisco Unified Communications Manager 6.1(3) -19 • Calls—Each line can support multiple calls. By defa ult, your phone supports four connected calls per line, but your system administrator can adjust this number according to your needs.
-20 OL-16993-01 Understanding Touchscreen Features This is what your main touchscr een might look l ike with active calls and several feature menus open. One-way inte rcom call The intercom line is sending or receiving on e-way audio. See Placing or Receiving Intercom Calls, pag e 41 .
An Overview of Y our Phone Cisco Unified IP Phone 7970 Series Phone Gu ide fo r Cisco Unified Communications Manager 6.1(3) -21 Choosing Touchscreen Items There are three wa ys to choose items on your phone’ s touchscreen. Cleaning and Mainta ining the Touchscreen Y ou ca n use the Display button to disable and enable the touchscreen.
-22 OL-16993-01 Caution Use only a soft, dry cloth to wipe the touchs creen. Do not use any liquids or powders on the phone, as they can contaminate phone components and cause fail ures. Understanding Feature Buttons and Menus Press a feature button to open or close a feature menu.
An Overview of Y our Phone Cisco Unified IP Phone 7970 Series Phone Gu ide fo r Cisco Unified Communications Manager 6.1(3) -23 Accessing the Help S ystem on Your Phone Y our phone provides a comprehensive online help sy stem. Help topics appear on the touchscreen.
-24 OL-16993-01 Understanding SIP vs. SCCP Y our phone can be configured to work with one of two signalin g protocols: SIP (Session Initiation Protocol) or SCCP (Skinny Call Control Protocol ). Y our system administrator determines this configuration.
Basic Call Ha ndling Cisco Unified IP Phone 7970 Series Phone Gu ide fo r Cisco Unified Communications Manager 6.1(3) -25 Basic Call Handling Y ou can p erform basic call-handling tasks using a rang e of features and services. Feature availa bility can vary; see your system admi nistrator for more information.
-26 OL-16993-01 • If parties on a call hear a beep tone, the call mi ght be monitored or recorded. Ask your system administrator for more information. Placing a Call—Additional Options Y ou c an place calls using special features and services that might be available on your phone.
Basic Call Ha ndling Cisco Unified IP Phone 7970 Series Phone Gu ide fo r Cisco Unified Communications Manager 6.1(3) -27 Dial from a Personal Address Book (P AB) entry 1. Choose > Personal Directory to log in. 2. Choose Personal Address Book and search for a listing.
-28 OL-16993-01 Place a call using Fast Dial Note Before using this option, your system administrator must configure this feature and assign a service URL to th e line b utton. Contact your system administrator for more information . 1. Press the Fast Dial line button.
Basic Call Ha ndling Cisco Unified IP Phone 7970 Series Phone Gu ide fo r Cisco Unified Communications Manager 6.1(3) -29 Answering a Call Y ou can answer a call by lifting the handset, or y ou can use other options if they are available on your phone.
-30 OL-16993-01 Tip If parties on a call hear a beep tone, the call mi ght be monitored or recorded. Ask your system administrator for more informat ion. Ending a Call T o end a call, simply hang up. Here are some more details. Answer a priority call (SCCP phones only) Hang up the current call and press Answer .
Basic Call Ha ndling Cisco Unified IP Phone 7970 Series Phone Gu ide fo r Cisco Unified Communications Manager 6.1(3) -31 Using Hold and Resume Y ou can ho ld and resume calls. When you put a call on hold, the Hold icon appears on the right in the call information area and the correspond ing line button flashes gree n.
-32 OL-16993-01 Using Mute With Mute enabled, you can hear other parties on a call but they cannot hear you. Y ou can use Mute with the handset, speakerphone, or a headset. Switching Between Multiple Calls Y ou ca n switch between multiple calls on one or more lines.
Basic Call Ha ndling Cisco Unified IP Phone 7970 Series Phone Gu ide fo r Cisco Unified Communications Manager 6.1(3) -33 Switching an In-Progress Call to Another Phone Y ou can switch in-progress calls between the desktop phone a nd your cellular phone or other remote destination.
-34 OL-16993-01 Transferring Calls T ransfer redirects a connected call. The target is the number to which you want to transfer the ca ll. Tips • If on-hook transfer is enabled on your phone, you can either hang up to complete the call, or press Tr a n s f e r and then hang up.
Basic Call Ha ndling Cisco Unified IP Phone 7970 Series Phone Gu ide fo r Cisco Unified Communications Manager 6.1(3) -35 Sending a Call to a Voice Message System Y ou ca n use iDivert to send an active, ringing, or on-hol d call to your voice messag e system.
-36 OL-16993-01 Y ou ca n access Call Forward All on your phone; other call forwa rding features are accessible only on your Cisco Unified CM User Options web pages. Y our system administrator determines which cal l forwarding features are available to you.
Basic Call Ha ndling Cisco Unified IP Phone 7970 Series Phone Gu ide fo r Cisco Unified Communications Manager 6.1(3) -37 Y our intercom lines still ring when DN D is active. Making Conference Calls Y our Cisco Unified IP Phone allows you to talk si multaneously with multiple parties in a conference call.
-38 OL-16993-01 Using Conference Conference allows you to call each particip ant. Con ference is available on most phones. If you want to... Then... Create a conference 1. From a connected call, press Confrn or Conferenc e . (Y ou may need to press the more softkey to see Confrn .
Basic Call Ha ndling Cisco Unified IP Phone 7970 Series Phone Gu ide fo r Cisco Unified Communications Manager 6.1(3) -39 Using Join (SCCP phones only) Join allows you to combine two or more existing calls to crea te a conference in which you are a participant.
-40 OL-16993-01 Using cBarge Y ou ca n create a conference b y using cBarge to add yoursel f to a call on a shared l ine. Using Meet-Me Meet-Me conferencing allows y ou to start or join a conference by calling the conference number .
Basic Call Ha ndling Cisco Unified IP Phone 7970 Series Phone Gu ide fo r Cisco Unified Communications Manager 6.1(3) -41 Viewing or Removing Conference Participants During a standard (ad hoc) conference, you ca n view a list of participa nts and remove participants.
-42 OL-16993-01 • Y ou ca nnot place an intercom call on hold. Note If you log into your desk phone every day usin g your Extension Mobility profile, make sure that your system administrator configures yo ur Extension Mobility profile to include the intercom feature.
Advanced Call Ha ndling Cisco Unified IP Phone 7970 Series Phone Gu ide fo r Cisco Unified Communications Manager 6.1(3) -43 Advanced Call Handling Advanced call-handling tasks involve special features that your system admin istrator might configure for your phone depending on your call-handling needs and work environment.
-44 OL-16993-01 Picking Up a Redirected Call on Your Phone Call PickUp allows you to answer a call that is ringing on a coworker’ s phone by redirecting the call to your phone.
Advanced Call Ha ndling Cisco Unified IP Phone 7970 Series Phone Gu ide fo r Cisco Unified Communications Manager 6.1(3) -45 • Pressing OPickUp or Other PickUp connects you to the call in th e pickup group with the highest priority .
-46 OL-16993-01 Tips • Y ou h ave a limited time to retrieve a park ed call be fore it reverts to ringing at the origina l number . See your system administrator for details.
Advanced Call Ha ndling Cisco Unified IP Phone 7970 Series Phone Gu ide fo r Cisco Unified Communications Manager 6.1(3) -47 Understanding Shared Lines Remote-in-Use Icon The remote-in-use icon appears when another phone that shares your line has a connected call.
-48 OL-16993-01 Single-button and Multi-touch Barge Y our system administrator determines whether the barge feature on your phone (cBarge or Barge) operates as a single-butto n or multi-touch feature. • Single button barge allows yo u to press a line button to barge a call (SCCP phones only).
Advanced Call Ha ndling Cisco Unified IP Phone 7970 Series Phone Gu ide fo r Cisco Unified Communications Manager 6.1(3) -49 Preventing Others from Viewin g or Barging a Shared-Line Call If you share a phone line, you can use the Privacy feature to prevent others who share the line from viewing or barging (adding themselves to) your call s.
-50 OL-16993-01 Using BLF to Determine a Line State Busy Lamp Field features (BLF) allow you to view th e state of a phone line that is associated with a speed-dial button, call log, or directory listing on your phone. If you use BLF Pickup, you can answer a ringing call for the line that you are monitoring .
Advanced Call Ha ndling Cisco Unified IP Phone 7970 Series Phone Gu ide fo r Cisco Unified Communications Manager 6.1(3) -51 Making and Receiving Secure Calls Depending on how your system administrator has co nfigured your phone system, your phone might support making and receivi ng secure calls.
-52 OL-16993-01 Prioritizing Critical Calls (SCCP phones only) In some specialized environments, such as military or government offices, you might need to make and receive urgent or critical calls. If you have the need for this spec ialized call handling, your system administrator can add Multilevel Precedence and Preemption (MLPP) to your phon e.
Advanced Call Ha ndling Cisco Unified IP Phone 7970 Series Phone Gu ide fo r Cisco Unified Communications Manager 6.1(3) -53 – Put the call on hold – T ransfer th e call – Add the call to a three-way conference – Answer the call using PickUp • MLPP overrides the Do Not Disturb (DND) feature.
-54 OL-16993-01 Managing Business Calls Using a Single Phone Number With Mobile Connect and Mobile V o ice Access installed, you can use your cellular phone to handle calls associated with your desktop phone number . A smartphone is a mobile phone with person al computer capabilities such as web browsing, email, a ddress book, and calendar .
Advanced Call Ha ndling Cisco Unified IP Phone 7970 Series Phone Gu ide fo r Cisco Unified Communications Manager 6.1(3) -55 Tips • When calling Mobile V oice Access, you need to enter the number you are call from in addition to the PIN if any of the following are true: – The number you are calling from is not one of your remote destinations.
-56 OL-16993-01 Using a Handset, Headset, and Speakerphone Y ou ca n use your phone with a handset, headset, o r speakerphone. If you want to... Then... Use the handset Lift it to go off-hook; replace it to go on-hook. The ringing line is auto matica lly selected.
Using a Handset, Headset, and Spe akerphone Cisco Unified IP Phone 7970 Series Phone Gu ide fo r Cisco Unified Communications Manager 6.1(3) -57 Obtaining a Headset Y our phon e supports four - or six-wire headset ja cks. For information about purchasing headsets, see Headset In formation, page 14 .
-58 OL-16993-01 Changing Phone Settings Y ou ca n personalize your Cisco Unified IP Phone by adjusting the ring tone, background ima ge, and other settings. Customizing Rings and Message Indicators Y ou can customize h ow your phone indicates an in coming call and a new voice mail message.
Changing Phone Se ttings Cisco Unified IP Phone 7970 Series Phone Gu ide fo r Cisco Unified Communications Manager 6.1(3) -59 Customizing the Touchscreen Y ou ca n adjust the characteristics of the touchscreen. If you want to... Then... Change the touchscreen brightness 1.
-60 OL-16993-01 Using Call Logs and Directories This section describes how you can use call logs and directories. T o ac ce ss both features, use the Directories button . Using Call Logs Y our phone maintains call logs. Call logs contain records of your missed, placed, and recei ved calls.
Using Call Logs and Directories Cisco Unified IP Phone 7970 Series Phone Gu ide fo r Cisco Unified Communications Manager 6.1(3) -61 Tip (SCCP phones only) T o view the complete call record of a multiparty c a ll (for example, of call that has been forwarded or transferred to you), highlight the call record and press Details .
-62 OL-16993-01 Directory Dialing Depending on configuration, your phone can prov ide corporate and personal directory features: • Corporate Directory—Corporate co ntacts that you c an access on your phone. Y our system administrator sets up and maintains your Corporate Directory .
Using Call Logs and Directories Cisco Unified IP Phone 7970 Series Phone Gu ide fo r Cisco Unified Communications Manager 6.1(3) -63 Using Personal Direct ory on Your Phone The Personal Directory feature set contains your Pe rsonal Address Book (P AB) and Fast Dials.
-64 OL-16993-01 Tips • Y our sy stem administrator can provide you the user ID and PIN that you need to log in to Persona l Directory . • Personal Directory automatically logs you out after a certain amount of time . This time limit can vary . Ask your system administrator for more information.
Accessing V oice Me ssages Cisco Unified IP Phone 7970 Series Phone Gu ide fo r Cisco Unified Communications Manager 6.1(3) -65 Accessing Voice Messages T o access voi ce messages, press the Messages button . Note Y o ur company determ ines the voice me ssage service t hat your phone syste m uses.
-66 OL-16993-01 Using the Cisco Unified CM User Options Web Pages Y our Cisco Unified IP Phone is a network dev ice that can share information with other network devices in your company , including your personal computer .
Using the Cisco U nified CM User Options Web Pages Cisco Unified IP Phone 7970 Series Phone Gu ide fo r Cisco Unified Communications Manager 6.1(3) -67 Configuring Features and Services on the Web The topics in this section describe how to configure features and services from your User Options web pages after logging in.
-68 OL-16993-01 Configuring Fast Dials on the Web This section describes how to assign Fast D ials from your User Options web pages. Search for a P AB entry 1. Choose User Options > Personal Address Book . 2. Specify search i nformation and click Find .
Using the Cisco U nified CM User Options Web Pages Cisco Unified IP Phone 7970 Series Phone Gu ide fo r Cisco Unified Communications Manager 6.1(3) -69 Tips • Y ou ca n create up to 500 Fast Dial an d P AB entries. • Y ou can create a new Fast Dial entry without using a P AB entry .
-70 OL-16993-01 Note For help using speed-dial features, see Speed Dialing, page 43 . If you want to... Then do this after you log in... Set up speed-dial buttons 1. Choose User Options > Device . 2. Choose a phone from the Name drop-down menu. 3. Click Speed Dials .
Using the Cisco U nified CM User Options Web Pages Cisco Unified IP Phone 7970 Series Phone Gu ide fo r Cisco Unified Communications Manager 6.1(3) -71 Setting Up Phone Services on the Web Phone services can include special phone features, network da ta, and web-based information (such as stock quotes and movie listings).
-72 OL-16993-01 Controlling User Settings on the Web User settings include your password, PIN, and language (locale) settings. Add a service to an available programmable phone button 1. Choose User Options > Device . 2. Choose a phone from the Name drop-down menu.
Using the Cisco U nified CM User Options Web Pages Cisco Unified IP Phone 7970 Series Phone Gu ide fo r Cisco Unified Communications Manager 6.1(3) -73 Tip Y our PIN and password allow you to access different features and service s. For example, use your PIN to log in to Cisco Extension Mobility or Personal Di rectory on your p hone.
-74 OL-16993-01 Change the audible voice message in dicator setting per line 1. Choose User Options > Device . 2. Choose a phone from the Name drop-down menu. 3. Click Line Setti ngs . 4. If you have more than one director y number (line) assigned to your phone, choose a line from the Line drop-down menu.
Using the Cisco U nified CM User Options Web Pages Cisco Unified IP Phone 7970 Series Phone Gu ide fo r Cisco Unified Communications Manager 6.1(3) -75 Setting Up Phones and Access Lists for Mobile Co.
-76 OL-16993-01 Add a new remote destination 1. Choose User Options > Mobi lity Sett ings > Remo te Destinati ons . 2. Select the device from th e Name drop-down list box. 3. Click Remote Destinations . 4. Click Add New . 5. Enter the following information: – Name—Enter a name for the cellular (or other) phone.
Using the Cisco U nified CM User Options Web Pages Cisco Unified IP Phone 7970 Series Phone Gu ide fo r Cisco Unified Communications Manager 6.1(3) -77 Using Cisco WebDialer Cisco W ebDialer allows you to make calls on your Ci sco Unified IP Phone to directory contacts by clicking items in a web browser .
-78 OL-16993-01 Log out of W ebDialer Click the logout icon in the Make Cal l or Hang Up page. Set up, view , or change W ebDialer preferences Access the Make Call page. The Make Call page appears the first time that you use W ebDialer (after you click the number that you want to dial.
Understanding Additional Configu ration Options Cisco Unified IP Phone 7970 Series Phone Gu ide fo r Cisco Unified Communications Manager 6.1(3) -79 Understanding Additional Configuration Options Y ou.
-80 OL-16993-01 Share phones or office space with coworkers Consider using: • Call Park to store and retrieve calls without using the transfer feature. • Call Pickup to answer calls ringing on another phone. • A shared line to view or join coworkers’ calls.
T roubleshooting Y our Phone Cisco Unified IP Phone 7970 Series Phone Gu ide fo r Cisco Unified Communications Manager 6.1(3) -81 Troubleshooting Your Phone This section provides troubleshooting information for your Cisco Unified IP Phone.
-82 OL-16993-01 Viewing Phone Administration Data Y our system administrator might ask you to access administrati on data on your phone for troubleshooting purposes. Using the Quality Reporting Tool Y our system administrator may temporarily configure your phone with the Quality Reporting T ool (QR T) to troubleshoot perfo rmance problems.
Cisco One-Y ear Limited Hardware Warran ty T erms Cisco Unified IP Phone 7970 Series Phone Gu ide fo r Cisco Unified Communications Manager 6.1(3) -83 Cisco One-Year Limited Hardware Warranty Terms There are special terms applicable to your hardware wa rranty and various services that you can use during the warranty period.
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Cisco Unified IP Phone 7970 Series Phone Gu ide fo r Cisco Unified Communications Manager 6.1(3) -85 Index A Abbreviated Dialing 43, 69 Address Book Synchronization Tool 69 answering calls 29 ASCII la.
-86 OL-16993-01 muting 32 parking 45 placing 25, 26 prevent barging of 49 prioritizing 52 redirecting while ringing 44 reporting problems with 82 secure 51 storing and retrieving 45 transferring 34 us.
Cisco Unified IP Phone 7970 Series Phone Gu ide fo r Cisco Unified Communications Manager 6.1(3) -87 F FAC 27, 81 Fast Dials using on phone 63 Fast Dials, configuri ng from web page 68 feature buttons.
-88 OL-16993-01 line buttons 17 lines and call forwarding 35, 73 and call states 19 and using BLF 50 buttons for 17 description of 18 icons for 19 number of calls supported on 18, 79 ring patterns for.
Cisco Unified IP Phone 7970 Series Phone Gu ide fo r Cisco Unified Communications Manager 6.1(3) -89 placed calls, records of 60 placing calls, options for 25, 26 pre-dial 25 prioritizing calls 52 pri.
-90 OL-16993-01 T tabs, on touchscreen 20 TABSynch 69 TAPS 14 Tool for Auto-Registered Phones Support 14 touchscreen adjusting contrast 59 changing language 59 cleaning 21 disabling/enabling 21 featur.
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Americas Headquarters Cisco Systems, Inc. 170 W est T asman Drive San Jose, CA 95134-1706 USA www .cisco.com T el: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Asia Pacific Headquarters Cisco Systems, Inc. 168 Robinson Road #28-01 Capital T ower Singapore 068912 www .
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Cisco Systems 7970 Series è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Cisco Systems 7970 Series - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Cisco Systems 7970 Series imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Cisco Systems 7970 Series ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Cisco Systems 7970 Series, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Cisco Systems 7970 Series.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Cisco Systems 7970 Series. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Cisco Systems 7970 Series insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
