Manuale d’uso / di manutenzione del prodotto 2.1 del fabbricante Cisco Systems
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LINKSYS ONE COMMUNICATIONS SOLUTION Release 2.1 Customer Premises Equipment Administration Guide.
© 2007 Cisco Systems, Inc. All righ ts reserved. Cisco, the Cisco logo, Cisco Syst ems, Linksys, and Links ys One are trademarks o r registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certa in other coun tries.
i Linksys One Communications Solution Contents Chapter 1: Welcome to Linksys One - - - - - - - - - - - - - - - - - - - 1 Welcome VARs! 1 About this Guide 1 Chapter 2: Using the Linksys One Port al - -.
ii Linksys One Communications Solution Configurin g FXS Device s 19 Viewing Phone Devices 20 Viewing Application Device Status 21 Defining Groups 23 Defining Roles 26 Defining Dialing Patterns 29 Conf.
iii Linksys One Communications Solution Chapter 8: Managing Data Devices - - - - - - - - - - - - - - - - - - 94 Viewing the Status of Data Devices 94 Pinging a Data Device 95 Adding DNS Names for Stat.
iv Linksys One Communications Solution Device Commands 124 Showing Details 125 Showing Syslogs 126 Chapter 12: Viewing Site St atus - - - - - - - - - - - - - - - - - - -128 WAN Status 128 Device Statu.
1 Chapter 1: Welcome to Linksys One Welcome VARs! Linksys One Communications Solution Chapter 1 W elcome to Linksys One Thank you for choosing Linksys One, a complete , affordable, easy-to-install communications solution for small businesses.
Chapter 1 2 Chapter 1: Welcome to Linksys One About this Guide Linksys One Communications Solution • Chapter 4 "Viewing System Information" desc ribes the contents of the Info screen on the Linksys One Portal. The Info screen shows the Brand, Account, and SVR information.
3 Chapter 2: Using the Linksys One Portal Understanding the Linksys One Portal Linksys One Communications Solution Chapter 2 Using the Linksys One Por tal Administering the Linksys One communications .
Chapter 2 4 Chapter 2: Using the Linksys One Portal Where are Passwords Set? Linksys One Communications Solution Where are Passwords Set? Passwords for the dif ferent login levels are set as follows: • User —User passwords are set by the user . The default user password is “3” (steering digit) plus “e xtension number .
5 Chapter 2: Using the Linksys One Portal Accessing the Linksys One Portal Linksys One Communications Solution Chapter 2 After successful login, the main screen appears.
Chapter 3 6 Chapter 3: Configuring Your System Linksys One Communications Solution Configuring Y our System If you are configuring your Linksys One system for the first time, yo u can use the following steps to ensure optimal operation.
7 Chapter 3: Configuring Your System Linksys One Communications Solution Chapter 3 ”Configuring Call For ward Options” se ction on page 84 and ”Defining System V oicemail Boxes” section on page 80. 4. (Optional) Change the time for th e nightly mainten ance window in the Site > Settings screen.
Chapter 4 8 Chapter 4: Viewing System Information Viewing Brand Information Linksys One Communications Solution Viewing System Infor mation The Info screen shows the Brand, Account, and Ser vices Router infor mation. This information is display-only; no changes can be made here.
9 Chapter 5: Managing Accounts Resetting User Passwords Linksys One Communications Solution Chapter 5 Managing Accounts The Accounts screens allows you to rese t a user or system password and manage administration accounts. This tab contains th ree functions: Reset Us er Password, Manage Admin Accounts, and Manage System Passwords.
Chapter 5 10 Chapter 5: Managing Accounts Managing Admin Accounts Linksys One Communications Solution 3. Click Reset Password . The password for the user changes to its default setting.
11 Chapter 5: Managing Accounts Managing System Passwords Linksys One Communications Solution Chapter 5 4. Retype the password in the Confirm Password area. 5. Click Create Account . Managing System Passwords The Manage System Passwords screen allows you to reset or change a password for the Auto Attendant or system voicem ail boxes.
Chapter 6 12 Chapter 6: Using the Phone Application How do I change a setting? Linksys One Communications Solution Using the Phone Application The Phone Application allows you to manage the Linksys One phones, devices, and user settings.
13 Chapter 6: Using the Phone Application Finding Your Way Home Linksys One Communications Solution Chapter 6 When do my changes take effect? Depending on the type of change, some chan ges take ef fect immedi ately when you click Commit while others require the phone or system to restar t before they take ef fect.
Chapter 6 14 Chapter 6: Using the Phone Application Finding Your Way Home Linksys One Communications Solution Understanding Visual Cues on the Phone Application Screens Graphical elements are used in the windows to indicate various ite ms in the application.
15 Chapter 6: Using the Phone Application Setting Install Time Configuration Linksys One Communications Solution Chapter 6 Setting Install Time Configuration The Install tab in the Phone Applic ation lets you configure trunks, devices, appli cations, groups, and roles for your customer’ s site.
Chapter 6 16 Chapter 6: Using the Phone Application Setting Install Time Configuration Linksys One Communications Solution Refer to the following table for a description of the information displayed in the Outbound screen. T o assign a label to a local tr unk: 1.
17 Chapter 6: Using the Phone Application Setting Install Time Configuration Linksys One Communications Solution Chapter 6 T o change Tx and Rx Gain settings: 1. In the Tx or Rx Gain setting area, clic k th e Up or Down button ( ) to change the transmit or receive gain value.
Chapter 6 18 Chapter 6: Using the Phone Application Setting Install Time Configuration Linksys One Communications Solution Refer to the following table for a descr iption of the informati on displayed in the FXO Devices screen. T o add a Location to an FXO Device: 1.
19 Chapter 6: Using the Phone Application Setting Install Time Configuration Linksys One Communications Solution Chapter 6 Configuring FXS Devices The FXS Devices screen allows you to see the status of the FXS de vices connected to your Ser vices Router .
Chapter 6 20 Chapter 6: Using the Phone Application Setting Install Time Configuration Linksys One Communications Solution T o assign the por t usage of an FXS por t: 1. Click the FXS device port drop down button ( ) on the por t that you want to change.
21 Chapter 6: Using the Phone Application Setting Install Time Configuration Linksys One Communications Solution Chapter 6 Phones that are not registered with the Ser vices Router appear with red text in the IP/MAC line. Y ou can delete a removed, or defective, ph one from this screen by clicking the options ( ) button and selecting Delete.
Chapter 6 22 Chapter 6: Using the Phone Application Setting Install Time Configuration Linksys One Communications Solution Refer to the following table for a descripti on of the information displayed i n the Applications Devices screen. T o assign a location label to an Application Device: 1.
23 Chapter 6: Using the Phone Application Setting Install Time Configuration Linksys One Communications Solution Chapter 6 Defining Groups The Define Groups screen allows you to create or modify grou ps into which you ca n place users. For example, you may categorize your users into groups such as “Sales” or “Support.
Chapter 6 24 Chapter 6: Using the Phone Application Setting Install Time Configuration Linksys One Communications Solution Refer to the following table for a description of the information disp layed in the Define Groups screen. Field Description Group Name Name assigned to the group.
25 Chapter 6: Using the Phone Application Setting Install Time Configuration Linksys One Communications Solution Chapter 6 T o create a new group: 1. Click Add Group. 2. T ype a name for the group in the Group Name area. 3. Click Commit . T o delete a group: 1.
Chapter 6 26 Chapter 6: Using the Phone Application Setting Install Time Configuration Linksys One Communications Solution Defining Roles The Define Roles screen allows you to create or modify roles into which you can place users. For example, you may categorize your users in to a role such as “Ope rators.
27 Chapter 6: Using the Phone Application Setting Install Time Configuration Linksys One Communications Solution Chapter 6 Refer to the following table for a description of the information displayed in the Define Roles screen. Field Description Role Name Name assigned to the role.
Chapter 6 28 Chapter 6: Using the Phone Application Setting Install Time Configuration Linksys One Communications Solution To c r e a t e a n e w r o l e : 1. Click Add Role. 2. T ype a name for the group in the Role Name area. 3. Click Commit . T o delete a role: 1.
29 Chapter 6: Using the Phone Application Setting Install Time Configuration Linksys One Communications Solution Chapter 6 Defining Dialing Patterns The Dialing screen allows you to specify a defa ult Calling Line Identification (CLID) for the site, enable Auto Attendant after hours forwarding, and assign steering digits.
Chapter 6 30 Chapter 6: Using the Phone Application Setting Install Time Configuration Linksys One Communications Solution Refer to the following table for a description of the information disp layed in the Dialin g screen.
31 Chapter 6: Using the Phone Application Setting Install Time Configuration Linksys One Communications Solution Chapter 6 T o change the site CLID : 1. Click the more button ( ) to see a list of available numbers. 2. Select one of the available numbers to be used for calling line identification.
Chapter 6 32 Chapter 6: Using the Phone Application Configuring Site Settings Linksys One Communications Solution T o change the assignment of a func tion to a different steering digit: 1. Locate a function that you want to assign to another steering digit.
33 Chapter 6: Using the Phone Application Configuring Site Settings Linksys One Communications Solution Chapter 6 Setting Site Options The Settings screen allows you to change the Music on Hold, change the time that th e Maintenance window occurs, assign an after-hours Auto Attendant (AA) for warding number , and enter comments about the site.
Chapter 6 34 Chapter 6: Using the Phone Application Configuring Site Settings Linksys One Communications Solution Refer to the following table for a description of the information displayed in the Site screen. Field Description Select music on hold for external lines Select the music that outside callers he ar when they are placed on hold.
35 Chapter 6: Using the Phone Application Configuring Site Settings Linksys One Communications Solution Chapter 6 T o select music for external li nes on hold: 1. Click the drop down button ( ) in the Sele ct music on hold for external lines area. 2. Select one of the available music titles.
Chapter 6 36 Chapter 6: Using the Phone Application Configuring Site Settings Linksys One Communications Solution T o assign an after -hours AA for warding number : 1. Ensure that the Auto Attendant After Hours Forw arding option is checked ( ) in the Install > Dialing screen.
37 Chapter 6: Using the Phone Application Configuring Site Settings Linksys One Communications Solution Chapter 6 Check the boxes for the times that you want the Auto Attendant to answer calls with the main greeting. If you leave a box unchecked, the Auto Attendant plays the closed greeting for that time inter val.
Chapter 6 38 Chapter 6: Using the Phone Application Configuring Site Settings Linksys One Communications Solution T o customize type of days labels: 1. T ype a new labe l in the label area. 2. Click Commit . After configuring hours for each type of day , configure the days to use them on the A uto Attendant Days screen.
39 Chapter 6: Using the Phone Application Configuring Site Settings Linksys One Communications Solution Chapter 6 Y ou configure the specific hours for “regular ” and “closed” and other day types on the Sit e > Auto Attendant Hours screen.
Chapter 6 40 Chapter 6: Using the Phone Application Configuring Site Settings Linksys One Communications Solution T o add a day: 1. Click Add Day . A new day appears i n the list.
41 Chapter 6: Using the Phone Application Configuring Site Settings Linksys One Communications Solution Chapter 6 Email Config screen allows you to specify emai l options which enable the deliver y of email through ser vers that might other wise block em ail ser vice from your Linksys One system.
Chapter 6 42 Chapter 6: Using the Phone Application Configuring Site Settings Linksys One Communications Solution After you have configured an email account, y o u can send a test message to ensure that the email settings are correct. T o select an email account: 1.
43 Chapter 6: Using the Phone Application Managing Us ers Linksys One Communications Solution Chapter 6 T o send a test email: 1. Enter a valid email in the box next to the Send T est Email T o button.
Chapter 6 44 Chapter 6: Using the Phone Application Managing Users Linksys One Communications Solution Refer to the following table for a descriptio n of the information displaye d in the User Director y screen. T o add a user: 1. Click Add User . 2. Add a first and last name for the user .
45 Chapter 6: Using the Phone Application Managing Us ers Linksys One Communications Solution Chapter 6 T o unlist a number from the AA and phone directories: 1.
Chapter 6 46 Chapter 6: Using the Phone Application Managing Users Linksys One Communications Solution T o assign a user to a group: 1. Click a checkbox ( ) in each group that you want th e user to belong.
47 Chapter 6: Using the Phone Application Managing Us ers Linksys One Communications Solution Chapter 6 operator , then Sam's phone will ring first. If Sam does not answer the call, then Joe's phone will ring; if Joe does not answer th e call, then T err y's phone will ring.
Chapter 6 48 Chapter 6: Using the Phone Application Managing Users Linksys One Communications Solution T o assign a role and priority level to a user: 1. Click a checkbox ( ) corresponding to the us er in a role. A priority box opens for the user and a priority value is auto matically assigned to the user .
49 Chapter 6: Using the Phone Application Managing Us ers Linksys One Communications Solution Chapter 6 Assigning Permissions to Users The Permissions screen allows you to enable or disable features and to spec ify feature access and classes of ser vice for a user .
Chapter 6 50 Chapter 6: Using the Phone Application Managing Users Linksys One Communications Solution Refer to the following table for a description of the information displayed in the Permissions screen. Rules for Permissions The following rules apply to the per m issions specified in this screen.
51 Chapter 6: Using the Phone Application Managing Us ers Linksys One Communications Solution Chapter 6 Auto-Answer Pages One-to-one paging can be enabled or disabled by selecting or unselecting the Auto-Answer Pages checkbox. Allow Offsite Calls Allows offsite calling when “Allow Offsite Calls” ch eckbox is selected.
Chapter 6 52 Chapter 6: Using the Phone Application Managing Users Linksys One Communications Solution then his or her cell phone will rin g at the same time that someone calls the user's number . The incoming call is routed to the phone that answers first.
53 Chapter 6: Using the Phone Application Managing Us ers Linksys One Communications Solution Chapter 6 Refer to the following table for a description of the information displayed in the S NR screen. T o authorize SNR for a user: 1. For each user , click the Authorize checkbox ( ).
Chapter 6 54 Chapter 6: Using the Phone Application Managing Users Linksys One Communications Solution T o enable SNR for a user: 1. For each user , click an Enable checkbox ( ). 2. Enter an appropriate steering digit and SNR number . 3. Click Commit .
55 Chapter 6: Using the Phone Application Managing Us ers Linksys One Communications Solution Chapter 6 Assigning Assist ants to Users The Assistants screen allows you to assign an assistan t to a user .
Chapter 6 56 Chapter 6: Using the Phone Application Managing Users Linksys One Communications Solution Refer to the following table for a description of the information displayed in the As sistants screen. T o assign an assistant to a user: 1. For each user , clic k the more button ( ).
57 Chapter 6: Using the Phone Application Managing Us ers Linksys One Communications Solution Chapter 6 For warding Calls The Call For wards screen allows you to specif y call for ward options for users. Y ou can also change the number of rings that occur before the call is for warded.
Chapter 6 58 Chapter 6: Using the Phone Application Managing Users Linksys One Communications Solution Refer to the following table for a descriptio n of the information displaye d in the Call For wards screen.
59 Chapter 6: Using the Phone Application Managing Us ers Linksys One Communications Solution Chapter 6 T o change the Call For ward Always settings: 1. Click a checkbox ( ) in the Enable column of a use r . All calls will be for warded to th e target destination.
Chapter 6 60 Chapter 6: Using the Phone Application Managing Users Linksys One Communications Solution T o change the Call For ward B usy or No Answer settings: 1. Under the # Rings column, click the options button ( ) for a user and select the number of rings.
61 Chapter 6: Using the Phone Application Managing Us ers Linksys One Communications Solution Chapter 6 Notice that a DID trunk object is notched edge on its right side, and a non-DID trunk object is square on its edge.
Chapter 6 62 Chapter 6: Using the Phone Application Managing Users Linksys One Communications Solution be inserted into the square-edged slots. This mechanism ensures that only DID trunks are assigned as “Assigned T r unk/Extension” numbers.
63 Chapter 6: Using the Phone Application Managing Us ers Linksys One Communications Solution Chapter 6 T o assign a DID tr unk to an Assigned T r unk/Extension: 1. Drag the move icon ( ) of a DI D trunk object anywhere inside a Assigned T runk/ Extension slot.
Chapter 6 64 Chapter 6: Using the Phone Application Managing Users Linksys One Communications Solution Assigning Devices The Device Assignments screen allows you to assign a device to a user . Devices are identified by their MAC address, a unique numb er that is assigned to the device by the manufacturer .
65 Chapter 6: Using the Phone Application Changing Individual User Settings and Temp lates Linksys One Communications Solution Chapter 6 There are two ways that you can change device assignments: with the move icon ( ), or wit h the right or left direction icons ( or ).
Chapter 6 66 Chapter 6: Using the Phone Application Changing Individual User Settings and Templates Linksys One Communications Solution Changing User Settings The User Settings page allows you to chan.
67 Chapter 6: Using the Phone Application Changing Individual User Settings and Temp lates Linksys One Communications Solution Chapter 6 Refer to the following table for a description of the information displayed in the User Settings screen. NOTE: For SNR enabled users, 4 rings will be added to the numb er of rings set in this screen.
Chapter 6 68 Chapter 6: Using the Phone Application Changing Individual User Settings and Templates Linksys One Communications Solution Call For ward Always Setting Y ou can use the Call For ward Always setti ng to for ward all calls to one of the following destinations: • Auto Attendant .
69 Chapter 6: Using the Phone Application Changing Individual User Settings and Temp lates Linksys One Communications Solution Chapter 6 To s e l e c t a u s e r : 1.
Chapter 6 70 Chapter 6: Using the Phone Application Changing Individual User Settings and Templates Linksys One Communications Solution T o unlist a user from director y listings: • Click the Unlisted checkbox so a check appears ( ). T o change Call For ward Always settings: 1.
71 Chapter 6: Using the Phone Application Changing Individual User Settings and Temp lates Linksys One Communications Solution Chapter 6 T o for ward voicemail box messages to e-mail: 1. Click the Email Enable checkbox ( ). 2. Enter an e-mail address in the Emai l Address area.
Chapter 6 72 Chapter 6: Using the Phone Application Changing Individual User Settings and Templates Linksys One Communications Solution available if SNR is not authorized for this user on the Users > SNR or Users > Permi ssions screen. Enable Enables SNR for th is user .
73 Chapter 6: Using the Phone Application Changing Individual User Settings and Temp lates Linksys One Communications Solution Chapter 6 Changing User T emplates The User T emplate screen allows you to customize the phone and AutoD ial features that are available on the user’ s phone.
Chapter 6 74 Chapter 6: Using the Phone Application Changing Individual User Settings and Templates Linksys One Communications Solution This screen is divid ed into two areas: the T emplate area and the A vailable area. The T emplate area (located on the left side) shows the current phone and AutoDial feature button assignments.
75 Chapter 6: Using the Phone Application Changing Individual User Settings and Temp lates Linksys One Communications Solution Chapter 6 Using Move Icons Y ou can move and reorder the phone and AutoDi al features on your button template as described be low .
Chapter 6 76 Chapter 6: Using the Phone Application Changing Individual User Settings and Templates Linksys One Communications Solution T o reorder the button assignments in your button template: 1. Locate a phone or AutoDial fe ature in your button template.
77 Chapter 6: Using the Phone Application Configuring and Viewing Call Target Information Linksys One Communications Solution Chapter 6 T o edit AutoDial features: 1. Click the Name side of the AutoDial feature and enter a name. 2. Click the Number side of the AutoDial feature and enter a phone number .
Chapter 6 78 Chapter 6: Using the Phone Application Configuring and Viewing Call Target Information Linksys One Communications Solution Viewing Group Information The Groups screen allows you to quickly see relevant infor mation on each group in the system.
79 Chapter 6: Using the Phone Application Configuring and Viewing Call Target Information Linksys One Communications Solution Chapter 6 Viewing Role Information The Roles screen allows you to quickly see relevant information for each role in the system.
Chapter 6 80 Chapter 6: Using the Phone Application Configuring and Viewing Call Target Information Linksys One Communications Solution Defining System V oicemail Boxes For groups and roles, the V oicemail Boxes scre en allows you to enab le the voicemail to e- mail forwarding feature.
81 Chapter 6: Using the Phone Application Configuring and Viewing Call Target Information Linksys One Communications Solution Chapter 6 T o for ward call target voicem ail box messages to e-mail: 1. Click the Email Enable checkbox ( ). 2. Enter an e-mail address in the Emai l Address area.
Chapter 6 82 Chapter 6: Using the Phone Application Configuring and Viewing Call Target Information Linksys One Communications Solution Assigning Inbound T r unks to Call T argets The Inbound T runks scre en allows you to assi gn inbound trunks to call targets.
83 Chapter 6: Using the Phone Application Configuring and Viewing Call Target Information Linksys One Communications Solution Chapter 6 Refer to the following table for a desc ription of the information displayed in the Inbound T runks scre en. T o assign a DID tr unk to an Assigned T r unk: 1.
Chapter 6 84 Chapter 6: Using the Phone Application Configuring and Viewing Call Target Information Linksys One Communications Solution T o assign a tr unk to an Auto Attendant: 1. Drag the move icon ( ) of a trunk ob ject into the Auto Attendant column.
85 Chapter 6: Using the Phone Application Configuring and Viewing Call Target Information Linksys One Communications Solution Chapter 6 Refer to the following table for a descriptio n of the information displayed in the C all For wards screen.
Chapter 6 86 Chapter 6: Using the Phone Application Configuring and Viewing Call Target Information Linksys One Communications Solution T o change the Call For ward Always settings: 1. Click a checkbox ( ) in the Enable column of a call target. All calls will be for warded to the target destination.
87 Chapter 6: Using the Phone Application Viewing System Information Linksys One Communications Solution Chapter 6 T o change the Call For ward Busy or No Answer settings: 1. Under the # Rings column, click the options button ( ) for a user and select the number of rings.
Chapter 6 88 Chapter 6: Using the Phone Application Viewing System Information Linksys One Communications Solution Refer to the following table for a desc ription of the information displayed in the Inbound T runks scre en. Field Description Call on T runk Number assigned to the trunk.
89 Chapter 7: Viewing the Surveillance Application Linksys One Communications Solution Chapter 7 Viewing the Sur veillance Application The Linksys One system provides vide o sur veillance c apabiliti es when equipped with an APP1000 Application Server Appliance and a Linksys Business Seri es PVC2300 camera.
Chapter 7 90 Chapter 7: Viewing the Surveillance Application Adding a Camera to the Administration Interface Linksys One Communications Solution T o view the Sur veillance application from th e Admini.
91 Chapter 7: Viewing the Surveillance Application Removing a Camera from the Administration Interface Linksys One Communications Solution Chapter 7 3. Click Add. The camera is added to My Cameras . Removing a Camera from the Administration Inter face Y ou can remove the camera from the Administration In terface as follows.
Chapter 7 92 Chapter 7: Viewing the Surveillance Application To Access the Camera Software Linksys One Communications Solution 4. Click Remove . The camera is removed from MyCameras and is listed under AvailableCamer as. T o Access the Camera Software Y ou can access additional camera functionalit y through the software that came with the camera.
93 Chapter 7: Viewing the Surveillance Application To Access the Camera Software Linksys One Communications Solution Chapter 7 3. Click a camera. 4. Click Camera Setup . A window opens showing the ca mera software. Refer to the documentation that came with the camera f or more details regard ing the camera software.
Chapter 8 94 Chapter 8: Managing Data Devices Viewing the Status of Data Devices Linksys One Communications Solution Managing Data Devices Data settings prevent unauthorized users from gaining access to your Linksys One network through another network.
95 Chapter 8: Managing Data Devices Adding DNS Names for Static IP Devices Linksys One Communications Solution Chapter 8 Pinging a Data Device T o ping a device listed in the Status window to verify that it is commu nicating properly with the Ser vices Router , click the Ping T est button.
Chapter 8 96 Chapter 8: Managing Data Devices Allowing Access to Network Services Linksys One Communications Solution 2. In the list of Static IP addresses, find the host name and IP add ress you want to delete and click Delete .
97 Chapter 8: Managing Data Devices Allowing Access to Network Services Linksys One Communications Solution Chapter 8 Here’ s how to use the Lin ksys One Portal to configure the firewall fo r permitting a data device: 1. Define a static IP address for each device or service.
Chapter 8 98 Chapter 8: Managing Data Devices Using the Services Router Advanced Interface Linksys One Communications Solution Exposing a Network De vice as a DMZ Host Y ou can allow ac cess to a network de vice that you want to act as a network Demilitarized Zone (DMZ) host.
99 Chapter 8: Managing Data Devices Using the Services Router Advanced Interface Linksys One Communications Solution Chapter 8 Linksys Partner Connection (LPC) portal. for infor mation on how to access the LPC por tal, refer to the ”Linksys P artne r Conne ction Portal” section on page 137.
Chapter 9 100 Chapter 9: Using the VAR View Screens Changing the Services Router Connectivity Settings Linksys One Communications Solution Using the V AR View Screens The V AR View screens allows you,.
101 Chapter 9: Using the VAR View Screens Viewing the Maintenance Status Linksys One Communications Solution Chapter 9 T o change the Ser vices Router connectiv ity settings to StaticIP: 1. Click the V AR View > Install/Connectivity tab. 2. Click the StaticIP button.
Chapter 9 102 Chapter 9: Using the VAR View Screens Viewing the Maintenance Status Linksys One Communications Solution Refer to the following table for a description of the information d isplayed in the Maintenance screen. T o view the maintenance status of the Ser vices Router: •C l i c k t h e V AR View > Maintenance tab.
103 Chapter 9: Using the VAR View Screens Backing up and Restoring your Services Router Linksys One Communications Solution Chapter 9 Backing up and Restoring your Ser vices Router Y ou can backup your CPE database to the Ser vice Node and restore it from a previously backed-up version.
Chapter 9 104 Chapter 9: Using the VAR View Screens Viewing Device Snapshots Linksys One Communications Solution This feature provides a way to manually migrate a single customer account from one Ser vice Node to another . T o change the account information of your customer: 1.
105 Chapter 9: Using the VAR View Screens Configuring Wireless Linksys One Communications Solution Chapter 9 Configuring Wireless The SVR200 has 802.11 wireless capabilities; you can configure wireless settings from the Configure Wireless screen. T o enable wireless capabilities on the SVR200: 1.
Chapter 10 106 Chapter 10: Using the Support View Screens Linksys One Communications Solution Using the Suppor t View Screens The Support View screens allow you to view the current configuration and status values of your Linksys One system.
107 Chapter 10: Using the Support View Screens Changing a Service Node Account Linksys One Communications Solution Chapter 10 In the Suppor t View screens you can display in formation on the Ser vices Router , devices, users, and other information.
Chapter 10 108 Chapter 10: Using the Support View Screens Backing Up and Restoring Your CPE Configuration Linksys One Communications Solution Backing Up and Restoring Y our CPE Configuration Y ou can backup your CPE database to the Ser vice Node and restore it from a previously backed-up version.
109 Chapter 10: Using the Support View Screens Viewing Provisioning Settings Linksys One Communications Solution Chapter 10 2. In the list of database backup versions, select the database version that you would like to install. 3. Click Restore to immediately install the selected backup version on the Ser vices Router .
Chapter 10 110 Chapter 10: Using the Support View Screens Viewing Device Snapshots Linksys One Communications Solution Viewing Device Snapshots The Ser vices Router colle cts logs of the network and device status.
111 Chapter 10: Using the Support View Screens Viewing Device Snapshots Linksys One Communications Solution Chapter 10 T o view device snapshots: 1. Click Snapshots . 2. Choose the IP address for the device fr om the Send Snapshot drop down box. 3. T ype the e-mail address of the support engineer in the “to E-mail address” field.
Chapter 10 112 Chapter 10: Using the Support View Screens Changing the Services Router Connectivity Settings Linksys One Communications Solution Changing the Ser vices Router Connectivity Settings By .
113 Chapter 10: Using the Support View Screens Changing the Services Router Connectivity Settings Linksys One Communications Solution Chapter 10 T o change the Ser vices Router connectiv ity settings to StaticIP: 1. Click Connectivity . 2. Click the StaticIP button.
Chapter 10 114 Chapter 10: Using the Support View Screens Viewing VPN Status Linksys One Communications Solution Viewing VPN Status If the Ser vices Routers is par t of a VPN me sh, the VPN Status window shows its status. T o view the VPN status, click VPN Status .
115 Chapter 10: Using the Support View Screens Displaying Services Router Information Linksys One Communications Solution Chapter 10 Displaying Ser vices Router Information The Release Info screen displays the MAC add ress, IP address, status information for th e Ser vices Router , V AR, an d Release informatio n.
Chapter 10 116 Chapter 10: Using the Support View Screens Displaying Services Router Information Linksys One Communications Solution Viewing the IP Address and MAC Address T o find out the IP address for the W AN por t on the Ser vices Ro uter , click Release Info .
117 Chapter 10: Using the Support View Screens Displaying Services Router Information Linksys One Communications Solution Chapter 10 Cleaning the Customer and Accoun t Information from the Ser vices R.
Chapter 10 118 Chapter 10: Using the Support View Screens Viewing the Maintenance Status Linksys One Communications Solution Viewing the Maintenance Status The Maintenance screen allows you to view the status of the last maintenance operation of the Ser vices Router .
119 Chapter 10: Using the Support View Screens Re-imaging the CPE Linksys One Communications Solution Chapter 10 T o view the maintenance status of the Ser vices Router: •C l i c k Maintenanc e . T o immediately the star t maintenance op eration on the Ser vices Router: 1.
Chapter 10 120 Chapter 10: Using the Support View Screens Viewing Phone Device Data Linksys One Communications Solution Viewing Phone Device Data The options under Phone Devices allows you to view various databases u sed for User , Lines, Devices, and Call T argets.
121 Chapter 11: Viewing Linksys One-Ready Devic es Displaying Devices Linksys One Communications Solution Chapter 11 Viewing Linksys One-Ready Devices The Linksys One Devices screen allows you to view any Linksys One-ready devices that are attached to the Linksys One system.
Chapter 11 122 Chapter 11: Viewing Linksys One-Ready Devices Displaying Devices Linksys One Communications Solution device, simply click on the device in the list.
123 Chapter 11: Viewing Linksys One-Ready Devic es Displaying Devices Linksys One Communications Solution Chapter 11 Device Info Screen The Device Info screen shows various types of information about the selected device. This information is define d as follows: Device Information Description Class The class of the device.
Chapter 11 124 Chapter 11: Viewing Linksys One-Ready Devices Displaying Devices Linksys One Communications Solution Device Co mmands The Device Commands area allows you to change th e password, change the hostname, reboot the device, or restore th e device to its default va lues.
125 Chapter 11: Viewing Linksys One-Ready Devic es Showing Det ails Linksys One Communications Solution Chapter 11 Showing Details The Show_Details command allows you to vi ew the web-based interface of a device. TIP: T o find out more information about a selected device, refer to the documentation provided with the device.
Chapter 11 126 Chapter 11: Viewing Linksys One-Ready Devices Showing Syslogs Linksys One Communications Solution T o view the web-based inter face of a device: 1. Click on a device. 2. Click Show_Details . A new tab appears on the top of the window showing the name of the device.
127 Chapter 11: Viewing Linksys One-Ready Devic es Showing Syslogs Linksys One Communications Solution Chapter 11 T o view the sy slogs for a dev ice: 1. Click on a device. 2. Click Show_Syslogs . A tab appears on the top of the window showing the syslogs of the device, if syslogs exist.
Chapter 12 128 Chapter 12: Viewing Site Status WAN Status Linksys One Communications Solution Viewing Site Status The Site Status screen allows you to quickly view the W AN, device, VPN, and SVR download status.
129 Chapter 12: Viewing Site Status Device Status Linksys One Communications Solution Chapter 12 The W AN status icon is color-coded a s follows: T o view received and transmitted data: • Click on the triangle next to the W AN Status icon. The W A N Status area expands showing received a nd transmitted data.
Chapter 12 130 Chapter 12: Viewing Site Status Device Status Linksys One Communications Solution The status of the devices are shown graphically . The status icons are defined as follows: Status Icon Description The CPE is polling the Ser vice Node to de termine if it needs to download a new software image.
131 Chapter 12: Viewing Site Status VPN Stat us Linksys One Communications Solution Chapter 12 VPN Status The VPN Status area shows the status of the VPN conne ction.
Appendix A 132 Appendix A: Linksys One Documents Linksys One Communications Solution Where Can I Find More Infor mation? All Linksys One doc umentation is availa ble to Linksys One Ser vice Providers and V ARs through the Linksys Partner Connection Program.
133 Appendix A: Linksys One Documents Linksys One Communications Solution Appendix A Linksys One CPE Design Guide Covers solution design guidelines for the Linksys One solution at the customer premise.
Appendix A 134 Appendix A: Linksys One Documents Linksys One Communications Solution Ser vice Node Recover and Restore Guide Documents procedures for recovering and restorin g hardware and software comp onents for all models of the Cisco Ser vice Node for Linksys One, including the Ser vice Node database.
135 Appendix A: Linksys One Documents Linksys One Communications Solution Appendix A Linksys One CPE Installation and Administration Quick Installation Guides Quick installation guides for each Linksys One an d Linksys One- ready CPE component, including phones, voice gateways, Ser vices Routers and switches .
Appendix A 136 Appendix A: Linksys One Ready Documents Linksys One Communications Solution Linksys One Ready Documents T o find documents for Linksys One Ready products, go www .
137 Appendix A: Linksys Partner Connection Portal Linksys One Communications Solution Appendix A Linksys Par tner Connection Por tal Linksys One Ser vice Providers and V A Rs have access to documentation, technical sup port, marketing and sales information through the Linksys Partner C onnection Program.
Appendix B 138 Appendix B: Linksys One Communications Solution Linksys One Contact Infor mation Visit Linksys One online for information on the latest products an d product updates at: http://www .
139 Appendix C: Troubleshooting Installation Linksys One Communications Solution Appendix C T roubleshooting The Linksys One Communications Solution is de signed to eliminate the installation and maintenance complexities usually associated wi th the Internet and voice over the Internet Protocol (V oIP) equipment.
Appendix C 140 Appendix C: Troubleshooting the Services Router Linksys One Communications Solution 1. Power-cycle your ca ble modem/DSL modem to restart its DHCP ser ver . 2. Connect a Cat5 cable from the cable mode m to the W AN W1 por t of the Ser vices Router .
141 Appendix C: Troubleshooting the Services Router Linksys One Communications Solution Appendix C How do I verify if the W AN i s running? Press the T as ks > Suppor t > Next menu on any phone on the Linksys One network and obser ve the W AN status.
Appendix C 142 Appendix C: Troubleshooting the Services Router Linksys One Communications Solution The SVR3000 or SVR3500 Ser vices Router is hot to the touch The Ser vices Router is cooled by forced air fr om cooling fans. The fans draw cooler air in from one side and e xpel heat ed air out the other side.
143 Appendix C: Troubleshooting the Voice Gateway Linksys One Communications Solution Appendix C T roubleshooting the V oice Gateway How do I determine w hat the V oic e Gateway is doing? View the V oice Gateway’ s LEDs in order to deter mine its status: My V oic e Gateway doesn’t detect a dial tone.
Appendix C 144 Appendix C: Troubleshooting the Voice Gateway Linksys One Communications Solution 1. Contact your local emergency ser vices agen cy and tell them that you wan t to test a emergency call. 2. When allowed by your local emergency se r vices calls ag ency , dial the emergency number , remain on the line and speak to the operator .
145 Appendix C: Troubleshooting Connected Devices Linksys One Communications Solution Appendix C T roubleshooting Connected Devices During a long power failure, the Ser vices Router los t power because the UPS ran ou t of capacity . The power failure is now over but the computer is not able to access the Internet.
Appendix C 146 Appendix C: Troubleshooting Connected Devices Linksys One Communications Solution.
147 Linksys One Communications Solution Index I Index Numerics 1-to-1 Paging 74 802.11 B/G Mixed 105 802.11B 105 802.11G 105 A About this Guide 1 Accessing the Linksys One Portal 4 Account Information.
Index I 148 Linksys One Communications Solution Syslogs 126 System Configuration 6 System Requirements 3 T Tab Index 13 Transfer 75 Troubleshooting 139 U Understanding the Linksys One Portal 3 User Pa.
149 Linksys One Communications Solution Index I.
© 2007 Cisco Systems, Inc. All rights reserved. Cisco, the Cisco logo, Cisc o Systems, Linksys, and Linksys One are tra demarks o r registered trademarks of Cisco Systems, Inc. and/or its affili ates in the United State s and certain other countries.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Cisco Systems 2.1 è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Cisco Systems 2.1 - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Cisco Systems 2.1 imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Cisco Systems 2.1 ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Cisco Systems 2.1, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Cisco Systems 2.1.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Cisco Systems 2.1. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Cisco Systems 2.1 insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
