Manuale d’uso / di manutenzione del prodotto 7970 Series del fabbricante Cisco
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Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Cisco Unif ied IP Phone 7970 S eries Phone Guide f or Cisco Unif ied Communications Manager 6.
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GPickUp Answer a call ri nging in another group iDivert Send or redirect a call to a voice message syste m Join (SCCP only) Join together existing calls to create a conference Links V iew related Help.
Cisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Mana ger 6.1(3) -5 Contents Getting Started 9 Using this Guide 9 Finding Additional Informa tion 10 Accessing Cisco Unif.
-6 OL-16993-01 Using Mute 32 Switchin g Between Multiple Ca lls 32 Switching an In -Progress Call to Another Phone 33 Viewing Multiple Calls 33 Transferring Calls 34 Sending a Call to a Voice Message .
Cisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Mana ger 6.1(3) -7 Managing Business Calls Using a Sing le Phone Number 54 Using a Handset, Headse t, and Speakerphone 5.
-8 OL-16993-01 Viewing Phone Admin istration Da ta 82 Using the Quality Reporting Tool 82 Cisco One-Year Limited Hardware Warranty Terms 83 Index 85.
Cisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Mana ger 6.1(3) -9 Getting Started Using this Guide This guide pro vides you with an overview of the fea tures available on you r phone.
-10 OL-16993-01 Finding Additional Information Y ou can access the most current Cisco Unified IP Phone d ocumentation on the W orld Wide W eb at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/ products_user_guide_list.html Y ou can access the Cisco website at this URL: http://www.
Getting Started Cisco Unified IP Phone 7970 Series Phone Guide fo r Cisco Unified Communications Manager 6.1(3) -11 Depending on the quality of these devices and their proximity to other device s such as mobile phones or two-way radios, some audio no ise may still occur .
-12 OL-16993-01 Connecting Your Phone Y our system administra tor will likely connect your new Cisco Unified IP Ph one to the corporate IP telephony network.
Connecting Y our Phone Cisco Unified IP Phone 7970 Series Phone Guide fo r Cisco Unified Communications Manager 6.1(3) -13 Removing the Hookswitch Clip (Required) Before you use your phone, remove the hookswitch clip from the cradle area. With the clip removed, the hookswitch lifts sligh tly when you pick up the handset.
-14 OL-16993-01 Registering with TAPS After your phone is connected to the network, your system administrator might ask you to auto-register your phone using T APS (T ool for Auto -Registered Phones Support). T APS might be used either for a new phone or to replace an existing phone.
An Overview of Y our Phone Cisco Unified IP Phone 7970 Series Phone Guide fo r Cisco Unified Communications Manager 6.1(3) -15 An Overview of Your Phone Y our 7970 Series Cisco Unified IP Ph one is a .
-16 OL-16993-01 10 9 7 5 8 6 4 3 2 1 16 17 11 12 13 14 15 186428.
An Overview of Y our Phone Cisco Unified IP Phone 7970 Series Phone Guide fo r Cisco Unified Communications Manager 6.1(3) -17 Item Description For more information, see.
-18 OL-16993-01 Understanding Lines vs. Calls T o avoid co nfusion about lines an d calls, refer to these descriptions: • Lines—Each corresponds to a directory number or intercom number that ot hers can use to call you. Y our phone can support up to eight lines.
An Overview of Y our Phone Cisco Unified IP Phone 7970 Series Phone Guide fo r Cisco Unified Communications Manager 6.1(3) -19 • Calls—Each line can suppo rt multiple calls. By defa ult, your phone supports four connected calls per line, but your system administrator can adjust this number according to your needs.
-20 OL-16993-01 Understanding Touchscreen Features This is what your main touchscr een might look l ike with active calls and several feature menus open. One-way inte rcom call The intercom line is sending or receiv ing one-way audio. See Placing or Receiving Intercom Ca lls, page 41 .
An Overview of Y our Phone Cisco Unified IP Phone 7970 Series Phone Guide fo r Cisco Unified Communications Manager 6.1(3) -21 Choosing Touchscreen Items There are thre e ways to choose items on your phone’ s touchscreen. Cleaning and Mainta ining the Touchscreen Y ou can use the Display button to disable and enable the touchscreen.
-22 OL-16993-01 Caution Use only a soft, dry cloth to wipe the touchs creen. Do not use any liquids or powders on the phone, as they can contaminate phone components and cause failures. Understanding Feature Buttons and Menus Press a feature button to open or close a feature menu.
An Overview of Y our Phone Cisco Unified IP Phone 7970 Series Phone Guide fo r Cisco Unified Communications Manager 6.1(3) -23 Accessing the Help S ystem on Your Phone Y our phone provides a comprehensive online help system. Help top ics appear on the touchscreen.
-24 OL-16993-01 Understanding SIP vs. SCCP Y our phone can be configured to work with one of two signaling protocols: SIP (Session Initiation Protocol) or SCCP (Skinny Call Control Protocol ). Y our system administrator determines this configuration. Phone features can vary depending on the protoco l.
Basic Call Handling Cisco Unified IP Phone 7970 Series Phone Guide fo r Cisco Unified Communications Manager 6.1(3) -25 Basic Call Handling Y ou can perform basic call-handling tasks using a rang e of features and services. F eature availability can vary; see your system admi nistrator for more information.
-26 OL-16993-01 • If parties on a call hear a beep tone, the call mi ght be monitored or recorded. Ask your system administrator for more information. Placing a Call—Additional Options Y ou can place calls using special features and servi ces that might be available on your phone.
Basic Call Handling Cisco Unified IP Phone 7970 Series Phone Guide fo r Cisco Unified Communications Manager 6.1(3) -27 Dial from a Personal Address Book (P AB) entry 1. Choose > Personal Directory to log in. 2. Choose Personal Address Book and search for a listing.
-28 OL-16993-01 Place a call using Fast Dial Note Before using this option, your system administrator must configure this feature and assign a service URL to th e line button. Contact your system administrator for more info rmation. 1. Press the Fast Dial line butto n.
Basic Call Handling Cisco Unified IP Phone 7970 Series Phone Guide fo r Cisco Unified Communications Manager 6.1(3) -29 Answering a Call Y ou can answer a call by lifting the hand set, or you can use other options if they are available on your phone. If you want to.
-30 OL-16993-01 Tip If parties on a call hear a beep tone, the call mi ght be monitored or recorded. Ask your system administrator for more infor mation. Ending a Call T o end a call, simply hang up. Here are some more details. Answer a priority call (SCCP phones only) Hang up the current call and press Answer .
Basic Call Handling Cisco Unified IP Phone 7970 Series Phone Guide fo r Cisco Unified Communications Manager 6.1(3) -31 Using Hold and Resume Y ou can hold and resume calls. When you put a call on hold, th e Hold icon appears on the right in the call information area and the co rresponding line button flash es green.
-32 OL-16993-01 Using Mute With Mute enabled, you can hear other parties on a call but they cannot hear you. Y ou can use Mute with the handset, speakerphone, or a hea dset. Switching Between Multiple Calls Y ou can switch between multiple calls on one or more lines.
Basic Call Handling Cisco Unified IP Phone 7970 Series Phone Guide fo r Cisco Unified Communications Manager 6.1(3) -33 Switching an In-Progress Call to Another Phone Y ou can switch in-progress calls between the de sktop phone and your cellular phone or other remote destination.
-34 OL-16993-01 Transferring Calls T ran sfer redirects a connected call. The target is the number to which you want to tra nsfer the call. Tips • If on-hook transfer is enabled on your phone, you can either hang up to complete the call, or press Tr a n s f e r a nd then hang up.
Basic Call Handling Cisco Unified IP Phone 7970 Series Phone Guide fo r Cisco Unified Communications Manager 6.1(3) -35 Sending a Call to a Voice Message System Y ou can use iDivert to send an activ e, ringing, or on-hold call to your voice message system.
-36 OL-16993-01 Y ou can access Call Forward All on your phone; other call forwarding features are accessible only on your Cisco Unified CM User Options web pages. Y our system admini strator determines which call forwarding features are availa ble to you.
Basic Call Handling Cisco Unified IP Phone 7970 Series Phone Guide fo r Cisco Unified Communications Manager 6.1(3) -37 Y our intercom lines still ring w hen DND is active. Making Conference Calls Y our Cisco Unified IP Phone allow s you to talk si mul taneously with multiple parties in a conference call.
-38 OL-16993-01 Using Conference Conference allows you to call each particip a nt. Conference is available on most phones. If you want to... Then... Create a conference 1. From a connected call, press Confrn or Co nference . (Y ou may need to press the more softkey to see Confr n .
Basic Call Handling Cisco Unified IP Phone 7970 Series Phone Guide fo r Cisco Unified Communications Manager 6.1(3) -39 Using Join (SCCP phones only) Join allows you to combine two or more existing ca lls to create a conference i n which you are a participant.
-40 OL-16993-01 Using cBarge Y ou can create a c onference by using cBarge to add yourself to a ca ll on a shared line. Using Meet-Me Meet-Me conferencing allow s you to start or join a conference by calling the conference number .
Basic Call Handling Cisco Unified IP Phone 7970 Series Phone Guide fo r Cisco Unified Communications Manager 6.1(3) -41 Viewing or Removing Conference Participants During a standard (ad hoc) conference, y ou can view a list of parti cipants and remove participants.
-42 OL-16993-01 • Y ou cannot place an intercom call on hold. Note If you log into your desk phone ev ery day usin g your Extension Mobility profile, make sure that your system administrator configures yo ur Extension Mobility profile to include the intercom feature.
Advanced Call Handling Cisco Unified IP Phone 7970 Series Phone Guide fo r Cisco Unified Communications Manager 6.1(3) -43 Advanced Call Handling Advanced call-handling tasks in volve special features that your system admin istrator mig ht configure for your phone depending on y our call-handling needs and w ork environment.
-44 OL-16993-01 Picking Up a Redirected Call on Your Phone Call PickUp allows you to answer a call that is ringing on a coworker’ s phone by redirecting the call to your phone.
Advanced Call Handling Cisco Unified IP Phone 7970 Series Phone Guide fo r Cisco Unified Communications Manager 6.1(3) -45 • Pressing OPickUp or Other PickUp connects you to the call in th e pickup group with the highest priority .
-46 OL-16993-01 Tips • Y ou have a limited time to retrieve a parked call b e fore it reverts to ringing at the original number . See your system administrator for details.
Advanced Call Handling Cisco Unified IP Phone 7970 Series Phone Guide fo r Cisco Unified Communications Manager 6.1(3) -47 Understanding Shared Lines Remote-in-Use Icon The remote-in-use icon appears when another phone that shares your line has a connected call.
-48 OL-16993-01 Single-button and Multi-touch Barge Y our system administrator determines whether the barge feature on your phone (cBarge or Barge) operates as a single-butto n or multi-touch feature. • Single button barge allows y ou to press a line button to barge a call (SCCP phones only).
Advanced Call Handling Cisco Unified IP Phone 7970 Series Phone Guide fo r Cisco Unified Communications Manager 6.1(3) -49 Preventing Others from Viewin g or Barging a Shared-Line Call If you share a phone line, you can u se the Privacy feature to prevent others who share the line fr om viewing or barging (adding themselves to) your calls.
-50 OL-16993-01 Using BLF to Determine a Line State Busy Lamp Field features (BLF) allow y ou to view the state of a phone line that is associated with a speed-dial button, cal l log, or directory listing on your phone. If you use BLF Pickup, you can answer a ringing call for the line that you are monitoring .
Advanced Call Handling Cisco Unified IP Phone 7970 Series Phone Guide fo r Cisco Unified Communications Manager 6.1(3) -51 Making and Receiving Secure Calls Depending on how your system administrator has co nfigured your phone system, your phone might support making a nd receiving secure calls.
-52 OL-16993-01 Prioritizing Critical Calls (SCCP phones only) In some specialized environments, such as military or governmen t offices, you might need to make and receive urgent or critical calls. If you have the need for this spec ialized call handling, your system administrator can add Multilev el Precedence and Preemption (MLPP) to your phone.
Advanced Call Handling Cisco Unified IP Phone 7970 Series Phone Guide fo r Cisco Unified Communications Manager 6.1(3) -53 – Put the call on hold – T ra nsfer the call – Add the call to a three-way conference – Answer the call using PickUp • MLPP overrides the Do Not Disturb (DND) feature.
-54 OL-16993-01 Managing Business Calls Using a Single Phone Number With Mobile Connect and Mobile V oice Access installed, you can use your cellular p hone to handle calls associated with you r desktop phone number . A smartphone is a mobile phone with person al computer capabilities such as web bro wsing, email, address book, and calenda r .
Advanced Call Handling Cisco Unified IP Phone 7970 Series Phone Guide fo r Cisco Unified Communications Manager 6.1(3) -55 Tips • When calling Mobile V oice Access, you need to enter the number you are cal l from in addition to the PIN if any of the following are true: – The number you are calling from is not one of your remote d estinations.
-56 OL-16993-01 Using a Handset, Headset, and Speakerphone Y ou can use your phone with a handset, headset, or speakerphone. If you want to... Then... Use the handset Lift it to go off-hook; replace it to go on-hook. The ringing line is auto matica lly selected.
Using a Handset, Headset, an d Speakerphone Cisco Unified IP Phone 7970 Series Phone Guide fo r Cisco Unified Communications Manager 6.1(3) -57 Obtaining a Headset Y our phone supports four - or six-wire headset ja cks. For information about purchasing head sets, see Headset In formation , page 14 .
-58 OL-16993-01 Changing Phone Settings Y ou can personalize your Cisco Unified IP Phone by a djusting the ring tone, background image, and other settings. Customizing Rings and Message Indicators Y ou can customize how your phone indi cates an in coming call and a new voice mail message.
Changing Pho ne Settings Cisco Unified IP Phone 7970 Series Phone Guide fo r Cisco Unified Communications Manager 6.1(3) -59 Customizing the Touchscreen Y ou can adjust the characteristics of the tou chscreen. If you want to... Then... Change the touchsc reen brightness 1.
-60 OL-16993-01 Using Call Logs and Directories This section describes how you can use call logs and directories. T o acce ss both features, use the Directories button . Using Call Logs Y our phone maintains call log s. Call logs contain records of your missed, placed , and received calls.
Using Call Logs and Directories Cisco Unified IP Phone 7970 Series Phone Guide fo r Cisco Unified Communications Manager 6.1(3) -61 Tip (SCCP phones only) T o view the comple te call record of a multiparty ca ll (for example, of call that has been forwarded or transferred to you), highlig ht the call record and press Details .
-62 OL-16993-01 Directory Dialing Depending on configuration, your phone can prov ide corporate and personal directory features: • Corporate Directory—Corporate co ntacts that you can access on your phone. Y our system administrator sets up and maintains your Corporate Directory .
Using Call Logs and Directories Cisco Unified IP Phone 7970 Series Phone Guide fo r Cisco Unified Communications Manager 6.1(3) -63 Using Personal Direct ory on Your Phone The Personal Directory feature set contains yo ur Pe rsonal Address Book (P AB) and Fast Dials.
-64 OL-16993-01 Tips • Y our system administrator can provide you the user ID and PIN that you need to log in to Personal Directory . • Personal Directory automatically logs you out after a certa in amount of time . This time limit can vary . Ask your system administrator for more information.
Accessing V oice Messages Cisco Unified IP Phone 7970 Series Phone Guide fo r Cisco Unified Communications Manager 6.1(3) -65 Accessing Voice Messages T o acce ss voice messages, press the M essages button . Note Y our company d etermines the vo ice message ser vice that your phone sy stem uses.
-66 OL-16993-01 Using the Cisco Unified CM User Options Web Pages Y our Cisco Unified IP Phone is a network device that can share information with other network devices in your compa ny , including your personal computer .
Using the Cisc o Unified CM U ser Options Web Pages Cisco Unified IP Phone 7970 Series Phone Guide fo r Cisco Unified Communications Manager 6.1(3) -67 Configuring Features and Services on the Web The topics in this section describe how to configure features and services from y our User Options web pages after logging in.
-68 OL-16993-01 Configuring Fast Dials on the Web This section describes how to assign Fast Dials from your User Options web pages. Search for a P AB entry 1. Choose User Options > Personal Address Book . 2. Specify se arch information and click Find .
Using the Cisc o Unified CM U ser Options Web Pages Cisco Unified IP Phone 7970 Series Phone Guide fo r Cisco Unified Communications Manager 6.1(3) -69 Tips • Y ou can create up to 500 Fa st Dial and P AB entries. • Y ou can create a new Fast Dial entry without using a P AB entry .
-70 OL-16993-01 Note For help using speed-dial features, see Speed Dialing, page 43 . If you want to... Then do this after you log in... Set up speed-dial buttons 1. Choose User Options > Device . 2. Choose a phone from the Name drop-down menu. 3. Click Speed Dials .
Using the Cisc o Unified CM U ser Options Web Pages Cisco Unified IP Phone 7970 Series Phone Guide fo r Cisco Unified Communications Manager 6.1(3) -71 Setting Up Phone Services on the Web Phone services can include special phone features, n etwork data, and web-based information (such as stock quotes and movie listings ).
-72 OL-16993-01 Controlling User Settings on the Web User settings include your password, PIN, and language (locale) settings. Add a service to an available programmable phone button 1. Choose User Options > Device . 2. Choose a phone from the Name drop-down menu.
Using the Cisc o Unified CM U ser Options Web Pages Cisco Unified IP Phone 7970 Series Phone Guide fo r Cisco Unified Communications Manager 6.1(3) -73 Tip Y our PIN and password allow you to access different features and se rvices. For example, use your PIN to log in to Cisco Extension Mo bility or Personal Di rectory on your p hone.
-74 OL-16993-01 Change the audible voice messa ge indicator setting per line 1. Choose User Options > Device . 2. Choose a phone from the Name drop-down menu. 3. Click Line Se ttings . 4. If you have more than one director y number (line) assigned to your phone, choose a line from the Line drop-down menu.
Using the Cisc o Unified CM U ser Options Web Pages Cisco Unified IP Phone 7970 Series Phone Guide fo r Cisco Unified Communications Manager 6.1(3) -75 Setting Up Phones and Access Lists for Mobile Co.
-76 OL-16993-01 Add a new remote destination 1. Choose User Options > Mobi lity Sett ings > R emote Destina tions . 2. Select the device from th e Name drop-down list box. 3. Click Remote Destinations . 4. Click Add New . 5. Enter the following information: – Name—Enter a name for the cellular (or other) phone.
Using the Cisc o Unified CM U ser Options Web Pages Cisco Unified IP Phone 7970 Series Phone Guide fo r Cisco Unified Communications Manager 6.1(3) -77 Using Cisco WebDialer Cisco W ebDial er allows you to make calls on your Ci sco Unified IP Phone to directory contacts b y clicking items in a web browser .
-78 OL-16993-01 Log out of W ebD ialer Click the logout icon in the Make Call or Hang Up page. Set up, view , or change W ebDialer preferences Access the Make Call page. The Make Call page appears the first time th at you use W ebDialer (after you click the number that you want to dial .
Understanding Additional Con figuration Options Cisco Unified IP Phone 7970 Series Phone Guide fo r Cisco Unified Communications Manager 6.1(3) -79 Understanding Additional Configuration Options Y our.
-80 OL-16993-01 Share phones or office space with coworke rs Consider using: • Call Park to store and retrieve calls without using the transfer feature. • Call Pickup to answer calls ringing on another phone. • A shared line to view or join coworkers’ calls.
T roubleshooting Y our Phone Cisco Unified IP Phone 7970 Series Phone Guide fo r Cisco Unified Communications Manager 6.1(3) -81 Troubleshooting Your Phone This section provides troubleshooting information for your Cisco Unified IP Phone.
-82 OL-16993-01 Viewing Phone Administration Data Y our system administra tor might ask you to access administra tion data on your phone for troubleshooting purposes. Using the Quality Reporting Tool Y our system administrator may temporarily configure your phone with the Quality Reporting T ool (QR T) to troubleshoot perfo rmance problems.
Cisco One-Y ear Limited Hardware Warranty T erms Cisco Unified IP Phone 7970 Series Phone Guide fo r Cisco Unified Communications Manager 6.1(3) -83 Cisco One-Year Limited Hardware Warranty Terms There are special terms applicable to your hardw are warranty and various serv ices that you can use during the warranty period.
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Cisco Unified IP Phone 7970 Series Phone Guide fo r Cisco Unified Communications Manager 6.1(3) -85 Index A Abbreviated Dia ling 43, 69 Address Book Synchronization Tool 69 answerin g calls 29 ASCII l.
-86 OL-16993-01 muting 32 parking 45 placing 25, 26 prevent barging of 49 prioritizing 52 redirecting while ringing 44 reporting problems with 82 secure 51 storing and retrieving 45 transferring 34 us.
Cisco Unified IP Phone 7970 Series Phone Guide fo r Cisco Unified Communications Manager 6.1(3) -87 F FAC 27, 81 Fast Dials using on phone 63 Fast Dials, conf iguring from web page 68 feature buttons .
-88 OL-16993-01 line buttons 17 lines and call forwarding 35, 73 and call states 19 and using BLF 50 buttons for 17 description of 18 icons for 19 number of calls supported on 18, 79 ring patterns for.
Cisco Unified IP Phone 7970 Series Phone Guide fo r Cisco Unified Communications Manager 6.1(3) -89 placed call s, records of 60 placing calls, opt ions for 25, 26 pre-dial 25 prioritizing calls 52 pr.
-90 OL-16993-01 T tabs, on touchscreen 20 TABSynch 69 TAPS 14 Tool for Auto-Registered Phones Support 14 touchscreen adjusting contrast 59 changing language 59 cleaning 21 disabling/enabling 21 featur.
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Americas Headquarters Cisco Systems, Inc. 170 W est T asman Drive San Jose, CA 95134-1706 USA www .cisco.com T el: 408 52 6-4000 800 553-NETS (6387) Fax: 408 527-0883 Asia Pacific Headquar ters Cisco Systems, Inc. 168 Robinson Road #28-01 Capital T ower Singapore 068912 www .
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Cisco 7970 Series è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Cisco 7970 Series - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Cisco 7970 Series imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Cisco 7970 Series ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Cisco 7970 Series, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Cisco 7970 Series.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Cisco 7970 Series. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Cisco 7970 Series insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
