Manuale d’uso / di manutenzione del prodotto 7961G-GE del fabbricante Cisco
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Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 Cisco Unif ied IP Phone 7961G/7961G-GE and 7941G/7941G-GE f or Cisco Unif ied CallManager 4.
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Copyright © 2006 Cisco Systems, Inc. All rights reserved. C isco, Cisco IOS, Cisco Systems, and the Cisco Systems lo go are registered trademarks of Cisco Systems, Inc.
HLog Prevent hunt gro up calls from ringing your phone by logging out of hunt groups iDivert Send a call to your vo ice messagin g system Join Join several calls already on a single line to create a c.
iii Contents Getting Started 1 Using this Guide 1 Finding Additional Informa tion 2 More Information about Customizin g Your Phone on the Web 2 Safety and Performance Information 2 Accessibility Featu.
iv OL-7762-02 Transferring Calls 30 Forwarding All Calls to Another Number 31 Making Conferen ce Calls 32 Understanding T ypes of Conference Calls 32 Starting and Joining a Standard Conferen ce 33 Sta.
v Accessing Voic e Messages 54 Accessing Your User Options Web Pages 55 Logging In to th e User Options Web P ages 55 Subscribing to Ph one Services 56 Understanding Additiona l Configuration Options .
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1 Getting Started Using this Guide This guide pro vides you with an overview of the fea tures available on you r phone. Y ou can read it completely for a solid understand ing of your phon e’ s capabilities, or refer to the table below for pointers to commonly used sections.
2 OL-7762-02 Finding Additional Information Y ou can access the most current Cisco Unified IP Phone documentation on the W orld W ide W eb at this URL: http://www.cisco.com/univercd/cc/td /doc/product/voice/ c_ipphon/index.htm Y ou can access the Cisco website at this URL: http://www.
3 Wa rn in g IMPORT ANT SAFETY INSTRUCTIONS This warning symb ol means danger . Y ou are in a situatio n that could cause bodily injury . Before you work on any equipme nt, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accid ents.
4 OL-7762-02 Attention IMPORT ANTES INFORMA TIONS DE SÉCURITÉ Ce symbole d'avertissement indique un danger . V ous vous trouvez dans une situation pouvant entraîne r des blessures ou des dommages corporels.
5 Advarsel VIKTIGE SIKKERHETSINSTRUKSJONER Dette advarselssymbolet betyr fare. Du er i en situasjon som kan føre til skade på person. Før du begynn er å arbeide med noe av utstyret, må du være oppmerksom på farene forbundet me d elektriske kretser , og kjenne til standardprosedyrer for å forhindre ulykker .
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7 Avi so INSTRUÇÕES IMPORT ANTES DE SEGURANÇA Este símbolo de aviso significa perigo. V ocê se encontra em uma situação em que há risco de le sões corporais. Antes de trabal har com qualquer equipamento, e steja ciente dos riscos que envolvem os circuitos elétricos e familiarize-se com as práticas padrão de prevenção de acidentes.
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10 OL-7762-02 Wa rn in g Read the installation i nstructions before you connect the sy stem to its power source. Wa rn in g Ultimate disposal of this product should be han dled according to all nat ional laws and regulations. Wa rn in g Do not work on the sy stem or connect or disconnect ca bles during periods of lightning activity .
11 Wa rn in g T o avoid electric shock, do no t connect safety extra low volt age (SEL V) circuits to telephone network voltage (TNV) circuits. LAN ports contain SEL V circuits, and WAN ports contain TNV circuits. Some LAN and WAN ports use RJ-45 connectors.
12 OL-7762-02 Using an External Power Supply The following warnings apply when you use the external power supply with the Cisco Unified IP Phone: Wa rn in g This product relie s on the building's installation for short-circ uit (over current) protection.
13 • Shorten the length of the external device cable. • Apply ferrites or other such devices on the cables for the external device. Cisco cannot guarantee the performance of the syst em because Cisco has no control over the quali ty of external devices, cables, an d connectors.
14 OL-7762-02 Connecting Your Phone Y our system administra tor will likely connect your new Cisco Unified IP Ph one to the corporate IP telephony network.
15 Adjusting the Footstand T o ch ange the angle that your phon e sits on your desktop, adjust the footstand while pressing the footstand button. Adjusting the Handset Rest When you connect you r phone, you might want to ad just the handset re st to ensure that the receiver will not slip out of the cradle.
16 OL-7762-02 Cisco Unified IP Phones are deployed, there is not a single “best” solution that is optimal for all environments. Cisco recommends that customers tes t the headsets that work best in their environment before deploying a large number of units in their network.
17 An Overview of Your Phone The Cisco Unified IP Phone 7961G and 7961G-GE (gigabit Ethernet version) an d the 7941G and 7941G-GE (gigabi t Ethernet version) are full-feat ure telep hones that provide.
18 OL-7762-02 Figur e 1 Cisco Unified IP Phone 7961G and 7961G-GE Figur e 2 Cisco Unified IP Phone 7941G and 7941G-GE 1 2 16 3 4 5 7 9 6 8 10 11 12 13 14 15 137503 1 137504 4 5 6 7 9 10 11 12 13 14 15.
19 Item Description For more information, see... 1 Programmable buttons Depending on configuration, programmable buttons provide access to: • Phone lines (line buttons) • Speed-dial numbers (speed.
20 OL-7762-02 8 Services button Opens/closes the Servic es menu. Accessing Y our User Options W eb Pages, page 55 9 Volume button Controls the handset, headset, and speakerphone volume (off-hook) and the ringer volume (on-hook). Using a Handset, Headset, and Speakerphone, page 46 10 Speaker button T og gles the speakerphone on or off.
21 Understanding Phone Screen Features This is what your main phone screen mi ght look like with active calls and several feature menus open: Cleaning the Phone Screen Gently wipe the phone screen with a soft, dry cloth. Do not use any liquids or powders on the phone.
22 OL-7762-02 Understanding Feature Buttons and Menus Press a feature button to open or close a feature menu. Understanding the Help System on Your Phone Y our Cisco Unified IP Phone provides a comprehens ive online help system. Help topics appear on the phone screen.
23 Understanding Lines vs. Calls T o avoid co nfusion about lines an d calls, refer to these descriptions: Lines—Each line corresponds to a phone number (or ex tension) that others can use to call you.
24 OL-7762-02 Understanding Feature Availability Depending on your phone system configuration, feat ures in cluded in this Phone Guide might not be available to you or mi ght work differently on yo ur phone. Contact your support desk or sy stem administrator if you have questions a bou t feature operation or availability .
25 Basic Call Handling Y ou can perform basic call-handling tasks using a rang e of features and services. F eature availability can vary; see your system admi nistrator for more information. Placing a Call—Basic Options Here are some easy ways to place a call on your Cisco Unified IP Phone.
26 OL-7762-02 Placing a Call—Additional Options Y ou can place calls using special features and services that might be available on your phone. See your system administrato r for more information about these additional op tions If you want to... Then.
27 Answering a Call Y ou can answer a call by lifting the hand set, or you can use other options if they are available on your phone. Place a call using a billing or tracking code 1. Dial a number . 2. After the tone, enter a client matter code (CMC) or a forced authorization code (F AC).
28 OL-7762-02 Ending a Call T o en d a call, hang up. See the following table for details. Using Hold and Resume Only one call can be active at any g iven time; all other calls will be placed on hold. Tips • Engaging the Hold feature typic ally generates music or a beeping tone.
29 Using Mute With Mute enabled, you can hear other parties on a call but they cannot hear you. Y ou can use mute in conjunction with the handset, speakerp hone, or a headset. Switching Between Multiple Calls Y ou can switch between multiple calls on one or more lines.
30 OL-7762-02 Y ou can use these additional methods to view multiple calls on multiple lines: Transferring Calls T ransfe r redirects a connected call. The target is the number to which you want to tra nsfer the call. If you want to... Then... V iew calls o n another line 1.
31 Tips • If on-hook transfer is enabled on your phone, you can either hang up to complete the call, or press Tr a n s f e r and then hang up. • If on-hook transfer is not enabled on your phone, hanging up without pressing Tr a n s f e r aga in places the call on hold.
32 OL-7762-02 Note When call forwarding is enabled for any line othe r than the primary line, your phone does not provide you with any confirmation that calls ar e being forwarded. Instead, you must confirm your settings in the User Options pages. See th e “Logging In to the User Options W eb Pa ges” section on page 55.
33 • Join —Use this so ftkey to establish a standard conference by joining several calls already on one line. • cBarge —Use this softkey to add yourself to an existing call on a shared line and to turn the call into a standard conference call.
34 OL-7762-02 Tips • Calls must be on the same line before you can add them to a conference. If calls are on different lines, transfer them to a single line before using Confrn or Join . • Depending on how your pho ne is configured, if you leave a conferen ce after creating it, the conference might end.
35 Starting or Joining a Meet-Me Conference Call Meet-Me conferencing allows you to start or join a conference by calling the conference numb er . If you want to... Then... Start a Meet-Me c onference 1. Obtain a Meet-Me phone number from your system administrator .
36 OL-7762-02 Advanced Call Handling Advanced call-handling tasks in volve special fe atures that your syst em administrator might configure for your phone depending on yo ur call-handling needs and w ork environment. Speed Dialing Speed dialing allows you to en ter an index number , press a button, or select a phone screen item to place a call.
37 Picking Up a Redirected Call on Your Phone Call PickUp allows you to answer a call that is ringing on a co-worker’ s phone by redirecting the call to your phone.
38 OL-7762-02 Using a Shared Line Y our system administrator might ask you to use a shared line if you: • Have multiple phones and want one phone number • Share call-handling tasks with co-workers.
39 Adding Yourself to a Shared-Line Call Depending on how your phone is configured, you can add yourself to a call on a sha red line using Barge or cBarge. Tips • If a phone that is using the shared line h as Pri vacy enabled, cal l information and barge softkeys will not appear on the other phones that share the line.
40 OL-7762-02 Preventing Others from Viewin g or Barging a Shared-Line Call If you share a phone line, you can u se the Privacy feature to prevent others who share the line from viewing or barging (adding themselves to) your calls.
41 Tips • Y ou have a limited amount of time to retrieve a parked call before it reverts to rin ging at the original number . See your syst em administrator for details. • Y our system administrator can assign Directed Call Park buttons to available line buttons on your phone or on your Cisco Unified IP Phone Expansion Module 7914.
42 OL-7762-02 Note There are interactions, restrictions, and limitatio ns that affect how security features work on your phone. For more informa tion, ask your system administrato r .
43 Prioritizing Critical Calls In some specialized environments, such as military or government offices, you might need to make and receive urgent or critical calls. If you have the need for this spec ialized call handling, your system administrator can add Multilevel Precedence and Preemption (M LPP) to your phone.
44 OL-7762-02 Using Cisco Extension Mobility Cisco Extension Mobility (EM) allows you to tempor arily configure a Cisco Unified IP Phone as your own. Once you log in to EM, the phone adopts your user profile, including yo ur phone lines, features , established services, and web-based settings.
45 Logging Out of Hunt Groups If your organization receives a large number of inco ming calls, you might be a member of a hunt group. A hunt group includes a series of directory numbers that share the incoming call loa d.
46 OL-7762-02 Using a Handset, Headset, and Speakerphone Y ou can use your phone with a handset, headset, or speakerphone. Obtaining a Headset Y our phone supports fo ur - or six-wire headset ja cks. For information about purchasing head sets, see the “Headset Information” section on page 15.
47 Using AutoAnswer When AutoAnswer is enabled, your phone answers incoming calls au tomatically after a few rings. Y our system administra tor configures AutoAnswer to use either the speakerphone o r a headset. Y ou might use AutoAnswer if you receive a high volume of incoming calls.
48 OL-7762-02 Using Phone Settings Y ou can customize your Cisco Unified IP Phone by adjusting the ring tone, ba ckground image, and other settings. Customizing Rings and Message Indicators Y ou can customize the way your phone indicates an incoming ca ll and a new voice mail message.
49 Customizing the Phone Screen Y ou can adjust some settings on your phone screen to fit your needs. If you want to... Then... Change the phone screen contrast 1. Choose > User Preferences > Contrast . 2. T o make adjustments, press Up , Down or .
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51 Using Call Logs and Directories This section describes how you can use call logs and directories. T o acce ss both features, use the Directories button . Using Call Logs Y our phone maintains records o f your missed, placed, and received calls. If you want to.
52 OL-7762-02 Tips T o view the complete call record of a multiparty call, press Detail s. The Details record shows two entries for each missed or received multiparty call. Th e entries are listed in re verse chronologica l order: • The first logged entry is the name/number o f the la st completed call of a multiparty call received on your phone.
53 Using Corporate Directory on Your Phone Depending on configuration, your phone can prov ide access to a corporate directory which you can use to place calls to coworkers. Corporate Dire ctory is set up and maintained by your system administrator . Tip Use the numbers on your keypad to enter characte rs on your phon e screen.
54 OL-7762-02 Accessing Voice Messages T o ac cess voice messag es, use the Messages button . Note Y our company determines the voic e message ser vice that your phone sy stem uses. F or the most accurate and detailed informatio n, refer to the documentation that came with your voice message service.
55 Accessing Your User Options Web Pages Because your Cisco Unified IP Phone is a network de vice, it can share information with other network devices in your comp any , including your computer and web-based services accessible using a web browser on your computer .
56 OL-7762-02 Subscribing to Phone Services Before you can access subscription phone services on your phone, you need to subscribe to them by using your computer to access the User Options web pages. (See the “Logging In to the User Options W eb Pages” section on pa ge 55 for help logging in.
57 Understanding Additional Configuration Options Y our system administra tor can configure your ph one to use specific button and softkey templates along with special services and features, if appropriat e.
58 OL-7762-02 Share phones or office space with co-workers Consider using: • Call Park to store and retrieve calls without using the transfer feature • Call Pickup to answer calls ringing on anoth.
59 Troubleshooting Your Phone This section provides troubleshooting information for your Cisco Unified IP Phone. General Troubleshooting This section provides information to help you tro ubleshoot problems with your phone. For more information, see your system administrator .
60 OL-7762-02 Viewing Phone Administration Data Y our system administra tor might ask you to access administra tion data on your phone for troubleshooting purposes. Using the Quality Reporting Tool Y our system administrator may temporarily configure your phone with the Quality Reporting T ool (QR T) to troubleshoot perfo rmance problems.
61 Cisco One-Year Limited Hardware Warranty Terms There are special terms applicable to your hardw are warranty and various serv ices that you can use during the warranty period. Y our formal W arranty Statement, including the warranty applicable to Cisco software, is included on the Cisco Documentation CD and on Cisco.
62 OL-7762-02 Duration of Hardware Warranty One (1) Y ear Replacement, Repair, or Refund Policy for Hardware Cisco or its service center will use commercially reaso n able efforts to ship a replacement part within ten (10) working days after receipt of a Return Materials Authorization (RMA) requ est.
63 Index A accessibility, features 13 answering calls, options for 27 audio problems 60 authenticated calls 41 Auto Dial 25 AutoAnswer 47 B barge and privacy 40 and shared lines 38 using 39 C call act.
64 OL-7762-02 description of 17 feature configuration for 24 , 57 illustration of 18 online help for 22 registering 15 securing handset rest 15 web-based services for 55 conference calls Meet-Me 33 , .
65 headset performance, general 15 help button, description of 19 help, using 22 hold and switching ca lls 29 and transferring 30 using 28 hunt group 45 I icons for call states 23 installing, Cisco Un.
66 OL-7762-02 features of 21 placed calls, records of 51 placing calls, options for 25 pre-dial 25 prioritizing calls 43 privacy and shared lines 38 using 40 programmable buttons description of 19 lab.
67 U User Options web pages accessing 55 and phone services 56 V voice message indicator 54 voice mess age service 54 volume button, description of 20 W warnings, safety 2 WebDialer 26.
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Corporate Headquarters Cisco Systems, Inc. 170 W est T asman Drive San Jose, CA 95134-1706 USA www .cisco.com T el: 408 526-40 00 800 553-NETS (638 7) Fax: 408 526-4100 European Headquarters Cisco Systems International BV Haarle rbergpark Haarlerber gweg 13-19 1101 CH Amsterdam The Net herlands www-europe.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Cisco 7961G-GE è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Cisco 7961G-GE - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Cisco 7961G-GE imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Cisco 7961G-GE ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Cisco 7961G-GE, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Cisco 7961G-GE.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Cisco 7961G-GE. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Cisco 7961G-GE insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
