Manuale d’uso / di manutenzione del prodotto WK1800 del fabbricante Casio
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USER’S GUIDE 英 WK1800-E-1 P WK1800_E_Cov1-2.p65 03.7.31, 5:20 PM Page 1 Adobe PageMaker 6.5J/PPC.
733A-E-002A GUIDELINES LAID DOWN BY FCC RULES FOR USE OF THE UNIT IN THE U.S.A. (not applicable to other areas). NOTICE This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
E-1 CASIO ELECTRONICS CO., LTD. Unit 6, 1000 North Circular Road London NW2 7JD, U.K. This mark is valid in the EU countries only. Please keep all information for future reference.
E-2 Safety Precautions 733A-E-004A Symbols Various symbols are used in this operating manual and on the product itself to ensure that the product is used safely and correctly, and to prevent injury to the user and other persons as well as damage to property.
E-3 733A-E-005A ! CAUTION AC Adaptor • Do not locate the power cord in close prox- imity to heaters or other heating appliances. This may cause the cord to melt leading to possible fire or electrical shock. • When unplugging the AC adaptor from an electrical outlet, always make sure to pull on the adaptor itself and not the cord.
E-4 733A-E-006A Avoid strong impact and rough handling. Y our keyboard is made of pr ecision components that can malfunc- tion when subjected to strong impact and rough handling. Avoid heat, humidity or direct sunlight. Do not overexpose the instrument to dir ect sunlight, or place it near an air conditioner , or in any extremely hot place.
E-5 ❐ Song Sequencer A built-in six-track sequencer gives you full control over the tone, volume, pan position, and other parameters for each r ecorded track. Use in combination with Auto Accompaniment, the Song Sequencer provides you with all the tools you need to cr eate your own full-fledged ensembles.
E-6 733A-E-008A Contents W elcome... .............................. E-1 Safety Precautions ................ E-2 Care of your keyboard .......... E-4 Main Features ........................ E-5 Contents ................................. E-6 General Guide .
E-7 733A-E-009A T o Save a Setup in Registration Memory ... E-38 T o Recall a Setup from Registration Memory .................................................... E-38 Using the Song Sequencer ...... E-39 Songs and T racks .............................
E-8 733A-E-010A General Guide Playing a Demo T une Pressing the DEMO button starts demo tune play . There are two demo tunes, which continuously play in sequence. T o stop demo tun e play , press either the DEMO button or the ST ART/ST OP button. ❚ NOTES ❚ • Pressing the [+]/[–] keys skips to the next demo tune.
E-9 733A-E-01 1A 1 Speakers 2 Sequencer (a) RECORD button (b) SONG button (c) P A TTERN button 3 POWER button 4 Rhythm list 5 MODE button 6 MAIN VOLUME slider 7 (a) DSP (digital effect) button (b) CON.
E-10 733A-E-012A GrandPno 4 7 5 3 2 8 9 6 13 14 11 12 17 10 18 19 1 15 16 About the Display 1 DSP indicator Appears when a DSP ef fect is turned on. 2 TONE/RHYTHM indicator TONE is shown during tone selection and display , while RHYTHM is shown during rhythm selection and display .
E-11 ❚ NOTES ❚ • Display examples shown in this User ’ s Guide are intended for illustra- tive purposes only . The actual text and values that appear on the dis- play may differ from the examples shown in this User ’ s Guide. • Backlight brightness may appear somewhat unstable immediately after the keyboard is turned on.
E-12 733A-E-014A Connections • WK-1800 Phones and Line Out T erminals Before connecting phones or other external equipment, be sure to first turn down the volume settings of the keyboard and the connected equipment. Y ou can then adjust volume to the desired level after con- nections are complete.
E-13 Sustain Pedal • W ith piano tones, depressing the pedal causes notes to linger , much like a piano ’ s damper pedal. • W ith organ tones, depressing the pedal causes notes to continue to sound until the pedal is released.
E-14 733A-E-016A Power Supply This keyboard can be power ed by current from a standard house- hold wall outlet (using the specified AC adaptor) or by batteries. Al- ways make sure you turn the keyboard of f whenever you are not using it. Using Batteries Always make sure you turn of f the keyboard before loading or re- placing batteries.
E-15 733A-E-017A T o initialize the keyboard and delete all data Y ou can either fully initialize the keyboard or initialize parameters only . Full Initialization Use this procedur e to return all keyboard settings to what they were when you purchased it.
E-16 733A-E-018A Basic Operations This section provides information on performing basic keyboar d op- erations. Getting Started T o play the keyboard 1. Press the POWER button to turn the keyboard on. 2. Use the MAIN VOLUME slider to set the volume to a relatively low level.
E-17 Polyphony The term polyphony refers to the maximum number of notes you can play at the same time. The keyboard has 32-note polyphony , which includes the notes you play as well as the rhythms and auto-accom- paniment patterns that are played by the keyboar d.
E-18 ❚ NOTE ❚ Split is produced by using Mixer internal mode CH 1 (UPPER1) and CH 3 (LOWER1) at the same time. This means you can use the Mixer to change the volume balance and stereo pan position parameters for both the main tone and split tone. See “ Mixer Function ” on page E-28 for details.
E-19 T ransposing the Keyboard T ranspose lets you raise and lower the overall key of the keyboard in semitone units. If you want to play accompaniment for a vocalist whose sings in a specific key , for example, you can use transpose to change the key of the keyboard without having to learn to play the song in another key .
E-20 Using the PITCH BEND Wheel As its name suggests, the PITCH BEND wheel lets you “ bend ” the pitch of a sound. This makes it possible to add a touch of realism to saxophone and other tones. T o use the PITCH BEND wheel While holding down a keyboard key with your right hand, use your left hand to rotate the PITCH BEND wheel up and down.
E-21 733A-E-023A Auto Accompaniment This keyboard automatically plays bass and chor d parts in accordance with the chords you finger . The bass and chord parts are played us- ing sounds and tones that are automatically selected in accordance with the rhythm you ar e using.
E-22 Adjusting the T empo Y ou can adjust the tempo (number of beats per minute) of rhythm play within a range of 30 to 255. T o adjust the tempo Press one of the TEMPO buttons to increase [ 왖 ] or de- crease [ 왔 ] the tempo setting.
E-23 733A-E-025A Chord T ypes CASIO CHORD accompaniment lets you play four types of chords with minimal fingering. ❚ NOTE ❚ It makes no difference whether you press black or white keys to the right of a major chord key when playing minor and seventh chords.
E-24 733A-E-026A Example : T o play the chord C major . Either of the fingerings shown in the illustration below will produce C major . 1 1 1 1 1 ........ Chord C 2 2 2 2 2 ........ Chord C C E Chords Recognized by This Keyboard The following table identifies patterns that are recognized as chor ds by FULL RANGE CHORD.
E-25 ❚ NOTE ❚ The timing when the ending pattern starts depends on when you press the SYNCHRO/ENDING button. If you press the button before the second beat of the current measure, the ending pattern starts playing immediately .
E-26 733A-E-028A About Auto Harmonize notes and tones The notes you play on the keyboard ar e called “ melody notes, ” while the notes added to the melody by Auto Harmonize is called the “ har- monize notes.
E-27 733A-E-029A Turning Auto Accompaniment Parts On and Off Auto Accompaniment patterns are made up of five parts, named: Chord 1, Chor d 2, Chord 3, Bass, and Rhythm. Y ou can turn these parts on and off to cr eate exactly the type of accompaniment pattern you want.
E-28 733A-E-030A Mixer Function Mixer Features The Auto Accompaniment feature and sequencers of this keyboar d can play up to 16 differ ent musical instrument parts at the same time. Y ou can also play along on the keyboard, and even use layer and split to add even more instrument parts.
E-29 733A-E-031A 123456789 10 11 12 13 14 15 16 External Mode The External Mode provides contr ol of each channel (external chan- nels) when the keyboard ’ s sound sour ce is under control (MIDI in- put, SMF playback * ) of an external device.
E-30 733A-E-032A Changing the Parameters of a Channel Use the following procedur e to change the parameters of each indi- vidual channel. PREP ARA TION • Turn of f the Synthesizer, Song Sequencer , or Pattern Sequencer if any of them are turned on. T o change channel parameters 1.
E-31 733A-E-033A Additional Channel Mode Parameters The following describes each of the additional channel mode param- eters. Program Change Number This parameter controls the tone assigned to the channel. V olume This is the parameter that controls the volume of the selected chan- nel.
E-32 733A-E-034A Synthesizer Mode The Synthesizer of this keyboard pr ovides all the tools you need for creating your own original tones. Simply select one of the built-in tones and change its parameters to create your own original sound.
E-33 733A-E-035A ■ Release Rate This parameter controls the speed of a tone ’ s r elease (the period from the point when you release a key to the point that the tone stops sound- ing). Use this parameter to make fine adjustments to the tone charac- teristics of the amp envelope you are using.
E-34 733A-E-036A ❚ NOTES ❚ • When the keyboard is shipped from the factory , the user area (tones 200 to 231) contain the same tones as tones 128 through 159.
E-35 ■ Release Rate (001 to 127) This parameter controls the speed of a tone ’ s release. The gr eater the value, the faster the release of the selected amp envelope. ■ Pitch Envelope Set (00 to 45) This parameter controls the pitch of a tone over time.
E-36 6. Use [+] and [ – ] and the number keys to display the first character of the name. • [+] and [ – ] input alpha characters, while the number keys input numerals. 7. Press [ 왘 ] to move to the next character . Repeat step 6 to input the rest of the characters of the name.
E-37 0-A BANK 0 0-B 0-C 0-D 0-E 1-A BANK 1 1-B 1-C 1-D 1-E 3-A BANK 3 3-B 3-C 3-D 3-E 2-A BANK 2 2-B 2-C 2-D 2-E ABC DE 2 1 STORE BANK 733A-E-039A Registration Memory Registration Memory Features Registration memory lets you store up to 20 (5 sets x 4 banks) key- board setups for instant recall whenever you need them.
E-38 733A-E-040A Ba n k Ba n k St o re T o Recall a Setup from Registration Memory 1. Use the BANK button to select the bank. • If you do not perform any operation for about five seconds after pressing the BANK button, the keyboard automatical- ly clears the registration memory recall scr een.
E-39 Using the Song Sequencer 733A-E-041A The built-in Song Sequencer lets you record up to two separate songs in memory for later playback. Songs and T racks The Song Sequencer recor ds and plays back much like a standard tape recor der . Y ou can have up to two separate, independent songs in Song Sequencer memory at the same time.
E-40 733A-E-042A Punch-in Recording – T racks 1 through 6 • Notes played on the keyboard • Initial tone setting and any changes made during recording • PITCH BEND Wheel operations • MODULA T.
E-41 733A-E-043A 7. After you are finished playing, press ST ART/STOP again to stop recording. • The REC indicator clears from the display when recor ding is stopped. • Pressing ST ART/ST OP again at this point plays back the song that you just finished recording.
E-42 TR1 CH 1 1 TR2 CH 12 TR3 CH 13 TR4 CH 14 TR5 CH 15 TR6 CH 16 8. After you are finished, press ST ART/STOP to stop re- cording. • The REC indicator disappears from the display when recor d- ing is stopped. 9. At this point you can repeat steps 3 through 8 for oth- er tracks, if you want.
E-43 • Channels CH 1 1 through CH 16 of the level meter show which tracks already contain recor ded data. See “ Level Meter Dur- ing Record Operations ” on page E-44 for details on how to read the level meter . 4. Make any tone setting you want.
E-44 3. Press the RECORD button to enter record standby . • The REC indicator appears, and the frame around the CH1 1 (T rack 1) flashes on the display . • Channels CH 1 1 through CH 16 of the level meter show which tracks already contain recor ded data.
E-45 733A-E-047A Playing Back from Song Sequencer Memory Use the following procedur e when you want to play back the con- tents of Song Sequencer memory . • Skip steps 1 and 2 of the following procedur e if you have just fin- ished a real-time recor ding operation.
E-46 Meter ( 3 3 3 3 3 ) This setting specifies the meter of the song. ❚ NOTE ❚ If a song is already recorded with a rhythm, the meter of the rhythm is set automatically . • Use [+] and [ – ] to change the setting. Initial T empo ( 4 4 4 4 4 ) This setting specifies the initial tempo value for song playback.
E-47 Record Quantize Setting ( 5 5 5 5 5 ) This setting determines the quantize value after recor ding. After re- cording, quantize adjusts the timing of notes input to each track on the keyboard to match those selected by the setting you make her e. 1.
E-48 Pattern Sequencer 733A-E-050A The Pattern Sequencer lets you modify the keyboard ’ s 120 built-in Auto Accompaniment patterns or create your own original pattern from scratch.
E-49 Pattern Sequencer Modes The Pattern Sequencer has two modes: a Pattern Create Mode for recor ding a new pattern, and a Pattern Edit Mode for changing the settings of a pattern. After you finish creating or editing a pattern, you stor e it in memory and assign it a number for later recall.
E-50 Saving an Edited Pattern • The 10 rhythm numbers 120 thr ough 129 make up the user rhythm area, wher e you can store your original rhythms. Y ou can recall a user rhythm with the same operation as that for recalling a built-in pattern, and you can even use a user rhythm pattern as the base for creating a new rhythm pattern.
E-51 T o record an accompaniment pattern PREP ARA TION • Select the accompaniment pattern (rhythm) that you want to use as a base. • Use the procedure under “ T o play back elements of the accompaniment pattern in the work area ” on page E-50 to play back the pattern and become familiar with its elements and parts.
E-52 T o record the Bass part 1. Press CHANNEL button CH9 to select the bass part. 2. Select a bass tone. 3. Use the keyboard to play the bass part. Use the mea- sure and beat values that appear on the display for timing. T o record Chord 1, 2, and 3 parts 1.
E-53 Main-menu and Sub-menu Screens Me t r= R e c Oc t =0 [ ] [ ] Wo r k D De l [ ] [ ] Bt = e 4/4 [ ] [ ] Tm p o=1 2 0 [ ] [ ] Me a s=02 Or K e y =C [ ] [ ] Ch o rd = 0 0 BkP nt = G [ ] [ ] Qt z =4 [.
E-54 Octave Shift When using the piccolo tone, there may be cases when very high notes you want to play are not included within the range of the keyboard. When this happens, you can use octave shift to shift the keyboard range one octave up. In this case you can use octave shift to shift the range of the tone up or down.
E-55 Element Sub-menus After displaying the Element menu in the Pattern Edit Mode, use the [ 왗 ] and [ 왘 ] cursor keys to scroll through the Element sub-menus.
E-56 • Use [+] and [ – ] to change settings. Quantize Setting This setting determines the quantize value after recor ding. The tim- ing of notes previously r ecorded from the keyboard can be matched with the note timing made with this setting.
E-57 4. Press the [ 왗 ] or [ 왘 ] cursor key to move the cursor to the rhythm name input area, and input a name for the rhythm. • Use [+] and [ – ] to scroll through letters at the curr ent cursor location. • Use the [ 왗 ] and [ 왘 ] cursor keys to move the cursor left and right.
E-58 733A-E-060A Keyboard Settings Using the Keyboard Settings Menu The following describes how to use the keyboard settings menu to change the bend range, the assignable jack function, and the sound range shift setting. T o use the keyboard settings menu 1.
E-59 Setting Screens Pitch Bend Range (Initial Default: 02) This setting specifies the change in pitch caused when the pitch bender is at its maximum position.
E-60 733A-E-062A MIDI What is MIDI? The letters MIDI stand for Musical Instrument Digital Interface, which is the name of a worldwide standard for digital signals and connec- tors that makes it possible to exchange musical data between musi- cal instruments and computers (machines) produced by dif ferent manufacturers.
E-61 KEYBOARD CHANNEL (Default: 01) This parameter sets the channel for MIDI messages to an external device. Y ou can set any MIDI channel in the range of 01 to 16 as the keyboard channel.
E-62 733A-E-064A 3. Use [+] and [ – ] or the number keys to change the setting. • Settings you make are applied even if you do not press the ENTER button. 4. Press the TUNE/MIDI button to clear the setting screen. The setting screen also clears automatically if you do not perform any operation for about five sec- onds.
E-63 *1 The BANK SELECT setting of PROGRAM CHANGE can be used to access any of this keyboard ’ s 232 tones when selecting tones on this keyboard from an external device.
E-64 733A-E-066A MIDI Functions and Mixer Functions As explained under “ Mixer Modes ” on page E-28, this keyboard has a total of 32 channels: 16 internal channels and 16 external channels. Of these, you can use the external channels to play notes on the key- board in accor dance with received MIDI data and select tones.
E-65 This mode is the opposite of the External/Solo Mode in that pressing a CHANNEL button turns off only the channel assigned to that but- ton and turns all other channels on. This capability comes in handy when you want to cut out a part of the MIDI receive data and play that part on the keyboard.
E-66 733A-E-068A AMP ENVELOPE 00 FLAT 01-17 VIBRATO 18-45 OTHERS DECAY SUSTAIN PITCH ENVELOPE MIN MAX FULL RANGE CHORD CASIO CHORD SONG FINGERED PATTERN EXTERNAL INTERNAL UPPER1 CH 1 UPPER2 CH 2 LOWER1 CH 3 LOWER2 STORE BANK CH 4 ACC VOL.
E-67 Using the Floppy Disk Drive (WK-1800 Only) 733A-E-069A HD • When the write protect hole is open as shown in the illustration, you can read the contents of the diskette, but you cannot write data to or delete data from the diskette.
E-68 733A-E-070A Basic Diskette Operation The following is the basic procedur e when using a diskette. 1. Insert a diskette into the keyboards disk drive. 2. Press the DISK button . • This causes the indicator lamp above the DISK button to light, which indicates the SMF Play Mode.
E-69 T o play back all files on a diskette Insert the diskette that contains the files into the keyboard ’ s disk drive. PREP ARA TION • The diskette that comes with the keyboard contains files you can use for this procedure. 1. Press the DISK button twice.
E-70 733A-E-072A Saving and Recalling Memory Data The built-in disk drive lets you save sequencer , synthesizer , and oth- er data from the keyboard ’ s memory to diskette for later r ecall when you need it. Savable Data The following is a list of keyboard data that can be saved to diskette.
E-71 [ ▲ ] [ ▼ ] [ ▲ ] [ ▼ ] [ ▲ ] [ ▼ ] Pa t ter n So n g Ton e Re g is t [ ▲ ] [ ▼ ] Al l ▼ ▼▼ ▼ ▼ ▼ ▼ ▼ 733A-E-073A 8.
E-72 733A-E-074A Converting Rhythm Pattern Data From Anoth- er Keyboard Use the procedure described her e to convert rhythm pattern data cre- ated on a T echnics, or Roland brand keyboard so it can be used on the WK-1800. IMPORTANT! • The data conversion capabilities of this keyboard are intended for personal, non-commercial purposes only.
E-73 File Characteristics Use the following procedures to specify the file characteristics for each type of data during the rhythm data conversion pr ocedure. These steps should be performed for step 9 of the procedur e under “ Con- verting Rhythm Pattern Data From Another Keyboard ” on page E- 72.
E-74 Disk Drive Error Messages 733A-E-076A Err ReadOnly Err Format Err Disk R/W Err DiskFull Err Mem Full Err Not SMF0 Err No Disk Err No File Err Protect Err Convert Err WrongDat Attempt to save a file using the same name as an existing file that is read only .
E-75 Problem No sound when keyboard keys are pr essed. Any of the following symptoms while using battery power . • Dim power supply indicator • Instrument does not turn on • Display that is fllc.
E-76 Page E-45 Page E-29 Page E-30 Pages E-40, 42 Page E-29 Page E-30 Page E-60 Pages E-29 to 30 Page E-61 Page E-61 Page E-61 Some parts stop playing at some point during Sequencer play- back. Some parts don ’ t play at all dur- ing Sequencer playback.
E-77 733A-E-079A Specifications Model: WK-1800/WK-1600/WK-1630 Keyboard: 76 standard-size keys, 6 1 / 4 octaves (with touch r esponse on/off; ExLight/Light/Normal/Heavy touch) T ones: 232 (128 General.
E-78 Synthesizer Parameters: PCM set, amp envelope set, attack rate, release rate, pitch envelope set, pitch, level, touch sensitiv- ity , pan, filter sensitivity , filter level, transpose Mixer Chann.
A-1 Appendix 733A-E-081A Note T able (1) (4) (3) (2) (1) (4) (3) (2) (1) (4) (3) (2) (1) (4) (3) (2) (1) (4) (3) (2) (1) (4) (3) (2) (1) (4) (3) (2) (1) (4) (3) (2) (1) (4) (3) (2) (1) (4) (3) (2) (1).
A-2 Free Session Chord Progression Chart: Key of C No. 000 001 002 003 004 005 006 007 008 009 010 011 012 013 014 015 016 017 018 019 020 021 022 023 024 025 026 027 0.
A-3 No. 040 041 042 043 044 045 046 047 048 049 050 051 052 053 054 055 056 057 058 059 060 061 062 063 064 065 066 067 068 069 070 071 072 073 074 075 076 077 078 079 PATTERN NAME POPS II 70 ’ S DI.
A-4 No. 080 081 082 083 084 085 086 087 088 089 090 091 092 093 094 095 096 097 098 099 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 PATTERN NAME LATIN II / VARIOUS .
A-5 ➝ Drum Assignment List “ ” indicates the same sound as ST ANDARD SET . Ke y/Note Number ST ANDARD SET ROOM SET POWER SET ELECTRONIC SET HIGH Q SLAP SCRA TCH PUSH SCRA TCH PULL STICKS SQU ARE.
A-6 Fingered Chord Chart 733A-E-086A dim m7 -5 M7 M m 7 m7 dim7 Chord Type Root C D E F G A B C /(D ) (D )/E F /(G ) (G )/A (A )/B ❚ NOTE ❚ Y ou can use the above fingerings to finger chords within the accompaniment keyboard range.
A-7 733A-E-087A aug sus4 C D E F G A B C /(D ) (D )/E F /(G ) (G )/A (A )/B m add9 7sus4 mM7 7 -5 add9 Chord Type Root WK-1800/1600(E)-Appendix 03.
A-8 733A-E-088A Chord Conversion T able • The applicable chord conversion table depends on the particular combination of elements and parts. The symbol 쑗 in the table below indicates that a chord table is applicable, while ҂ indicates that a chord table is not applicable.
733A-E-089A .
733A-E-090A .
733A-E-091A .
733A-E-092A .
733A-E-093A .
A-2 733A-E-094A Basic Default Channel Changed Default Mode Messages Altered Note Number: True voice Velocity Note ON Note OFF After Key's Touch Ch's Pitch Bender 0, 32 1 6, 38 7 10 Control 1.
A-3 733A-E-095A 91 100, 101 120 121 Program Change: True # System Exclusive System : Song Pos Common : Song Sel : Tune System : Clock Real Time : Commands Aux : Local ON/OFF : All notes OFF Messages :.
WK1800-E-1 This recycle mark indicates that the packaging conforms to the environmental protection legislation in Germany. MA0003-A Printed in Malaysia P CASIO COMPUTER CO.,LTD. 6-2, Hon-machi 1-chome Shibuya-ku, Tokyo 151-8543, Japan 英 WK1800_E_Cov4.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Casio WK1800 è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Casio WK1800 - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Casio WK1800 imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Casio WK1800 ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Casio WK1800, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Casio WK1800.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Casio WK1800. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Casio WK1800 insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.