Manuale d’uso / di manutenzione del prodotto VCX V7000 del fabbricante 3Com
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http://www.3com.com/ Part Number 900-0330-01 Rev AC Published February 2006 VCX ™ Business T elephone Guide VCX ™ V7000 IP Telephony Solution System Relea se 7.
3Com Corporati on 350 Campus Drive Marlbor ough, MA 01752-3064 Copyright © 2006 3Com Corporation. All righ ts reserved. No part of this documentation may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation , or adaptation) without written permission fr om 3Com Corporation.
C ONTENTS A BOUT T HIS G UIDE Conventions 10 Figures 10 Related Documentat ion 11 Comments 12 1 G ETTING S TARTED VCX T e lephone Overview 14 Initial V oice Mailbox Setup 15 Configuration Options 16 A.
4 4 VCX A TTENDANT C ONSOLES — M ODEL 3105 AND C OMPLEMENT A TTENDANT VCX Attendant Console 3 8 Access Buttons 38 Feature Buttons 38 Printing Labels 40 Attendant Con sole Status Light s 41 Complemen.
5 Muting Calls 61 Mute Ringer 61 Activating Do Not Disturb 61 6 F EATURE C ODES Feature Code Overview 64 Using Featur e Codes 6 4 Feature Codes 65 7 S TANDAR D F EATURES Viewing the Call Logs 72 Viewi.
6 Silent Monitor and Barge In 90 Monitoring a Call 91 Barging In 92 Blocking Call Monitoring 92 Remote Call Forwar d 93 Hunt Gro ups 94 Hunt Group T ype s 9 6 Logging In to a Hunt Gr oup 98 Hunt Group.
7 W all-Mount Position 123 Security W all-Mount Bracket 124 Opening the 3105 Attendan t Console Label Cover 125 Moving Y our T e lephone 125 Swapping T elephones 125 Cleaning Y our T ele phone 126 T r.
8.
A BOUT T HIS G UIDE This guide describes how to set up and use 3Com® VCX™ telephones and consoles. This guide is for users of the following VCX hardware and softwar e: ■ VCX 2102 Business T eleph.
10 A BOUT T HIS G UIDE Conventions T able 1 and T able 2 list conventions that are used throughout this guide. Figures Thi s guide pr ovides figur es and scr een captu res that co ntain sample data . This data may vary from the data on an installed system.
Related Documentation 11 Related Documentation These 3Com documents contain ad ditional in formation about the products in this r elease that are a part of or support the 3Com Convergence Application Su ite.
The following documents provide information on products that support this release: ■ Enterprise Management Suite User Guide ■ Enterprise Management Suite Gett ing Started Guid e ■ VCX V7111 Fast T rack Installation Guide, V ersion 4.4 ■ VCX V7111 V oIP SIP Gateways User Manual, V ersion 4.
1 G ETTING S TARTED This chapter provides a general desc ription of your VCX telephone and describes the step s you must complete to use your phone. This chapter includes the followin g topics: ■ VC.
14 C HAPTER 1: G ETTING S TARTED VCX T elephone Overview Y our VCX telephone must be conf igured to work in an IP network. This means your phone must be assigned an IP address so it can communicate with other VCX phon es and devices. T ypically , your administrator assigns IP values, including an IP address, as part of the installation process.
Initial Voice Mailbox Setup 15 Initial V oice Mailbox Setup When a caller dials your telephone nu mber and you are unable to answer the call, the caller hears a recording and is pr ompted to leave a mess age.
16 C HAPTER 1: G ETTING S TARTED Configuration Options Simple VCX telephone operations (for example, making a call, transferring a call, and putting a call o n hold) requir e no configuration. These operatio ns are described in Chapter 5 . Many VCX features, however , do requ ire configuration (for example, call forwarding and speed dialing).
2 VCX B USINESS T ELEPHONE — M ODEL 2102 This chapter describes the buttons and controls on the3Com® VCX™ Model 2102 Business T elephone. This chapter includes the followin g topics: ■ Buttons .
18 C HAPTER 2: VC X B USINESS T ELEPHONE — M ODEL 2102 Buttons and Controls Fi gure 1 shows the buttons and controls on the Model 2102 Business T elephone.
Buttons and Controls 19 Y ou can also use the Display Panel to view or enable feature s available through the Main menu. Y ou can access the Main menu by pressing the Program button (see number 8 below). The following features are available: ■ User Directory — Displays a directory of the people in your organization.
20 C HAPTER 2: VC X B USINESS T ELEPHONE — M ODEL 2102 CAUTION: This option is for administrator use only . Unauthorized modification of these paramete rs will disconnect your phone. 5 Soft buttons — Use the soft buttons to navigate through Display Panel options.
Access Buttons 21 16 Speaker button — Enab les you to use the spea ker phone feature. Press the Speaker button before you dial a call, when your telephone is ringing, or while a call is in pr ogress. T o tur n the speaker off and re sume the conversation, pick up the handset.
22 C HAPTER 2: VC X B USINESS T ELEPHONE — M ODEL 2102 Figure 2 Access Buttons Access buttons have the following settings: 1O K — Press the OK button to send a call.
Line Status Lights 23 ■ The next 7 buttons are set to the first seven speed dial codes that you assign using the VCX User Interface through your web browser or the telephone keypad. See Speed Dia ling . 8 These three Access buttons (System Appearance buttons; SA1, SA2, and SA3) are lines for incoming and outgoing calls.
24 C HAPTER 2: VC X B USINESS T ELEPHONE — M ODEL 2102 However , if the button fun ction requir es additional information (for example, a speed dial number or a call forwar d destination number), you can choose the values for the parameters. There ar e two exceptions: ■ BLF (Busy Lamp Field) — Displays the status of another user's phone.
Assigning Model 2102 Ac cess Button Functions Using the TUI 25 Remapping Model 2120 Button Functions T o change the function of a but ton that is in an unlocked state: 1 Press the Program button twice. The Display Panel prompts you to select the button you want to r emap.
26 C HAPTER 2: VC X B USINESS T ELEPHONE — M ODEL 2102 Viewing and Changing Button Information T o view the current function mapped to a button or t o change the additional information for a function mapped to a button that is in a locked state: 1 Press the Program b utton once.
3 VCX B USINESS T ELEPHONE — M ODEL 3102 This chapter describes the buttons, controls, and features on the 3Com® VCX™ Model 3102 Business T elephone.
28 C HAPTER 3: VC X B USINESS T ELEPHONE — M ODEL 3102 Buttons and Controls Fi gure 3 shows the buttons and controls on the VCX Model 3102 Business T elephone. Figure 3 VCX Model 3102 Business T elephone 1 Soft buttons — Use the soft buttons to navigate through Display Panel options.
Buttons and Controls 29 3D i s p l a y P a n e l — Displays telephone st atus messages, Caller ID information (if enabled), and the nu mber of new messages (voice, e-mail, and fax) that you have in your mailbox (see Using the T elephone Display Panel for more information on how message status determines the message list).
30 C HAPTER 3: VC X B USINESS T ELEPHONE — M ODEL 3102 ■ T ransfer to VM ail — Allows you to transfer a call to another user’ s voice mailbox. See T ransferring a Call to Another User’ s V oice Mail . ■ Advanced Settings — Configur es network parameters.
Access Buttons 31 Coverage Point . The light next to the FWD MAIL but ton remains r ed as long as this option is enabled. 16 MSG (Message) button and Message W aiting Light — Press this button to access your message s through the voice mail system (r efer to the IP Messaging Module User Guide for information on messaging).
32 C HAPTER 3: VC X B USINESS T ELEPHONE — M ODEL 3102 Figure 4 Access Buttons Access buttons have the following default settings: 1 The first three buttons in this gr oup (start ing from the bottom) ar e lines for incoming and outgoing calls (Sys tem Appearance butto ns SA1, SA2, and SA3).
Status Lights 33 13 Feature button — Allows you to access features that are not assigned to an Access button on your telephone. For more information on feature codes, see Chapter 6 . 14 Local Dir ectory — Lists, in the Display Pane l, all the users in your organization and their extensions.
34 C HAPTER 3: VC X B USINESS T ELEPHONE — M ODEL 3102 However , if the button fun ction requir es additional information (for example, a speed dial number or a call forwar d destination number), you can choose the values for the parameters. There ar e two exceptions: ■ BLF (Busy Lamp Field) — Displays the status of another user's phone.
Assigning Model 3102 Ac cess Button Functions Using the TUI 35 Ta b l e 6 3Com Default Button Mappings for the Model 3102 T elephone – Left Column Button Number Feature Additional Information 9 Pers.
36 C HAPTER 3: VC X B USINESS T ELEPHONE — M ODEL 3102 Remapping Model 3102 Button Functions T o change the function of a button that is in an unlocked state: 1 Press the Program button twice. The Display Panel prompts you to select the button you want to r emap.
4 VCX A TTENDANT C ONSOLES — M ODEL 3105 AND C OMPLEMENT A TTENDANT The VCX Attendant Console (Model 3105) and the VCX Complement Attendant Software (CAS) application enable a receptionist to handle high call volumes efficiently .
38 C HAPTER 4: VC X A TTENDANT C ONSOLES — M ODEL 3105 AND C OMPLEMENT A TTENDAN T VCX Attendant Console The VCX 3105 Attendant Co nsole has 50 Access buttons and 4 prepr ogrammed Feature buttons. In effect, the Attendant Console is an extension of the VCX B usiness T ele phone or VCX Basic T elephone with which it is associated.
VCX Attendant Console 39 Figure 5 VCX 3105 At tendant Console 1 T ransfer button — Enables you to send a call to another telephone. See T r ansferring a Call . 2 Hold button — Places a caller o n hold. See Putting a Call on Hold . 3 Conference button — Allows you to set up a three-way conference call.
40 C HAPTER 4: VC X A TTENDANT C ONSOLES — M ODEL 3105 AND C OMPLEMENT A TTENDAN T 7 Access buttons — If your administrator has mapped an extension to an Access button, a light next to the button indicates whether the line is available or in use, or whether an assigned fe ature is enabled.
VCX Attendant Console 41 a In the Criteria-base Search section, in the T y pe of File list box, select Documentation . b In the Product Category list box, select Convergence/IP T elephony . c In the Filename text box, enter labels.exe . d In the Operating System list box, select All .
42 C HAPTER 4: VC X A TTENDANT C ONSOLES — M ODEL 3105 AND C OMPLEMENT A TTENDAN T Complement Attendant Software The Complement Atten dant Software (CAS) application is an optional VCX component, which requir es a license. On your personal computer , the Complement Attendant Software disp lays your telephone directory in a series of tabs.
Complement Attendant Software 43 The main window includes three areas: ■ The Call List appears on the top part of the window and dis plays currently active calls. See Ta b l e 9 . ■ The Command Button s appear below the Call List and perform operations on a selected call.
44 C HAPTER 4: VC X A TTENDANT C ONSOLES — M ODEL 3105 AND C OMPLEMENT A TTENDAN T The Complement Attendant Software provides a Line Monitoring feature similar to the Busy Lamp Field (BLF) feature available on the VCX Attendant Console. Line Monitori ng allows you to monitor the busy status of other phones.
Complement Attendant Software 45 For complete information on the Complement Attendan t Software, see the online Help system in the software. Park Places a call in a “holding pattern” so that it can be retrieved from another telephone on the system.
46 C HAPTER 4: VC X A TTENDANT C ONSOLES — M ODEL 3105 AND C OMPLEMENT A TTENDAN T.
5 B ASIC T ELEPHONE O PERATION This chapter describes how to use the basic telephone fun ctions available on all VCX telephone models and includes the following topics: ■ Logging In to Y our T eleph.
48 C HAPTER 5: B ASIC T ELEPHONE O PERATION Logging In to Y our T e lephone Y ou r administrator assigns an extension (telephone number) and initial password to your phone.
Logging In to Your Telephone 49 In this case, use the following steps to log in to your phone: 1 Press Pr ogram + 5 + 4 . For phones without a Program button, press Feature + 410 + 5 + 4 . The Display Panel shows: Local Phone Number: 2 Enter your extension and press # .
50 C HAPTER 5: B ASIC T ELEPHONE O PERATION Answering a Call T o answer an incoming call, lift the handset. Alternatively , you can press the Speaker button. If you have enabled Handsfree Active on Inter c om, you can simply speak to answer internal calls.
Making Calls 51 3 When you comp lete the call, hang u p the handset. If you pressed the Speaker button, pr ess it agai n to end the ca ll. Redialing a Call T o redial a number on a 3Com Business T elephone: ■ Pick up the handset and press Redial to dial the most recent number that you called.
52 C HAPTER 5: B ASIC T ELEPHONE O PERATION For example, suppose a company has three of fices: ■ Phones at the Chicago office us e an extension range from 1000 through 1999. ■ Phones at the Atlanta office use an extensio n range from 2000 through 2999.
Terminating Calls 53 For example, the telephone in a conference room may be configured to prevent long-distance telephone calls. Y ou may , how ever , need to place a long-distance call during a meeting.
54 C HAPTER 5: B ASIC T ELEPHONE O PERATION The list of new messages in the Display Panel depends on the status of each message. A new message can be: ■ Unreviewed — An unreviewed message has never been listened to or acted upon (saved or deleted).
Controlling the Volume 55 ■ Silent Monitor — When enabled by your administrator , allows you to monitor another user’ s phone calls. See Silent Monitor and Barge In . ■ FWD Universal — Allows you redirect incoming calls to another destination unconditionally .
56 C HAPTER 5: B ASIC T ELEPHONE O PERATION ■ Ringer V olume — T o raise or lower t he volume of the ring , press the up or down V olume Contro l button repeatedly while your telephone is ringing , until the volume is at the level that you prefer .
Using the Hands Free Feature 57 Using the Hands Free Featur e Y ou can use your phone as an intercom. Y ou can answer internal (intercom) calls without picking up the handset. When you receive an internal call, your telephone sounds a tone and activates the speaker phone.
58 C HAPTER 5: B ASIC T ELEPHONE O PERATION It may take a few minutes for your headset to return from the power -saving mode to the active mode when calls first come in, so your telephone may not ring until the head s et has re tur ned to active mode, and you may miss a call.
Transferring a Call 59 T ransferring a Call When you ar e on a call, the T ransfer feature allows you to send the call from your telephone to any other internal line. For unattended or attended transfers, if your call permi ssions allow , you can send the call to an exter nal line.
60 C HAPTER 5: B ASIC T ELEPHONE O PERATION ■ If the recipient wants to take the call, pr ess T ransfer . Hang up. ■ If the recipient does not want to take the call, hang up the seco nd call and go back to the first call by pressing the Access button on which the call originated.
Muting Calls 61 Muting Calls Y ou can prevent callers from hearing you by turning off the telephone’ s microphone when you are using the hand set or headset, or when your telephone is in sp eaker phone mode. T o mute your phone : 1 While you are on a call, press Mute .
62 C HAPTER 5: B ASIC T ELEPHONE O PERATION coverage point is your voice mail box. The call coverage point is set through the VCX User Interface (see Chapter 8 ). When your telephone is in Do Not Dist urb mode: ■ An incoming call d oes not cause your phone to ring .
6 F EATUR E C ODES This chapt er describes how to use VCX feat ure codes on a VCX telephone to enhance the operation of your phone. A f eature code is a sequence of numbers you enter o n the telephone ke ypad to enable a feature that is not mapped to a button.
64 C HAPTER 6: F EATURE C ODES Feature Code Overview Some common telephone features are mapped to buttons ( Hold , for example). However , the number of bu ttons varies on each model of VCX phone. Furthermore, the number of VC X featur es exceeds the number of buttons available on any phone.
Feature Codes 65 Feature + 446 or * 446 Then, either press Ok or press Featur e + 120 to complete th e command. Some features require additional information. For example, if you want to enable call forwarding when your pho ne is busy , you must designate the extension to which you want your calls forwarded.
66 C HAPTER 6: F EATURE C ODES T able 11 VCX Feature Codes Alphabeti cal by Feature or T ask Feature Feature Code Entr y Descri ption Anonymous No w (Enable/Disable) Feature + 889 Or *889 See Controlling Caller ID . Anonymous Nex t (Enable/Disable) Feature + 890, then <destination> Or *890*<destination> See Controlling Caller ID .
Feature Codes 67 Class of Service (COS) Override Feature + 433, then <your extension>, then <your mailbox password>+ # , then <outside party number> See Class of Service Override . Conference Call Feature + 430, then <destination>, then Feature + 430 See Setting up a Conference Call .
68 C HAPTER 6: F EATURE C ODES Remote Call Forward Feature + 468, then <extension to forward> + #, then <destination> + # Or *468*<extension to fo rward> *<destinati on> See Remote Call Forward . Retrieve Voice Mail Feature + 600 Or *600 The first entry simulates pressing the MSG button.
Feature Codes 69 Speed Dial — Personal Feature + 601 + n Or *601* n , where n is the speed dial digit (1 through 9) associated with the number you want to dial. Allows you to dial a personal speed dial number. To configure personal speed dialing, see Speed Dialing .
70 C HAPTER 6: F EATURE C ODES Volume — Up or Down Feature + 102 to raise the volume or Feature + 103 to lower the volume Adjusts the volume setting for the current mode: ■ If the handset is in the cradle and the speaker is disabled , adjusts the ring volume setting.
7 S TANDAR D F EATUR ES This chapt er describes the stand ard VCX telephone features that you can set up and access through the T elephon e User Interface (TUI) on your telephone. Chapter 8 describes the telephone f eatur es that require configuration through the VCX User Interface.
72 C HAPTER 7: S TANDARD F EATURES Viewing the Call Logs Y ou can use the Call History featur e to display your call logs. These are the logs of the 10 most recent calls to and from your telephone. From the call logs you can select calls and the phone automatically dials them.
Controlling Caller ID 73 The Users Directory can be local or global. ■ Local users are typi cally located in the same office and share the same call processor .
74 C HAPTER 7: S TANDARD F EATURES sends your Caller ID when you make a call. Y ou can choose one of the following settings: ■ Select one of the following sett ings for all your calls: ■ Send Caller ID information (Anonymous Now is disabled). ■ Block Caller ID information (Ano nymous Now is enabled).
Camping on a Busy Extension 75 The following sections describe how to set up an unanno unced conference call and an announced co nference call. In either type of conference call, if one of the pa rticipants hangs up, the other two participants remain connected.
76 C HAPTER 7: S TANDARD F EATURES extension does not become free within a time period sp ecified by your administrator , Camp On expires. T o camp on an extension you call: 1 When you make a call and hear a busy tone, press Featur e + 469 . The system camps on the phone yo u are calling.
Forwarding Calls to Voice Mail 77 b Press Pr ogram + 5 + 5, enter your password , and then pr ess # . 3 When you are finished using the other phone, log out of the phone by pressing Pr ogram + 5 + 6. 4 Log back into your own phone by pressing Pr ogram + 5 + 6.
78 C HAPTER 7: S TANDARD F EATURES ■ If you have not enabled this featur e code, you can send a call that is ringing (and all subsequent calls) to your voice mailbox by pressing Feature + 440 . ■ T o disable this featur e, press Feature + 44 0 . All calls ring normally .
Call Waiting 79 Hangs up. Extension 1001 now hears the voice mailbox g reeting for extension 1002 but extension 100 2 does ring. On a telephone with a Program button, you can transfer a call directly to another subscriber’ s voice mail by using the following procedur e: 1 While on a call, press Pr ogram .
80 C HAPTER 7: S TANDARD F EATURES ■ System Spee d Dials — With this type of speed dialing, your administrator maps commonly used numbers (inter nal or exter nal) to feature code values. T o use a system speed dial, you press the Feature button a nd enter the a pprop riate featu re code and the spee d dial number .
Speed Dialing 81 T o configure a speed dial number using the Pr ogram butto n and the Speed Dial menu: 1 Press the Program button. The Main menu appears.
82 C HAPTER 7: S TANDARD F EATURES Editing Personal Speed Dial Numbers Y ou can change or delete any pe rsonal speed dial nu mber that you previously configured using the T elephone User Interface. T o change or delete a previously configured speed dial number: 1 Press the Program button.
Call Forwarding 83 Y ou can also use the following method to dial a speed dial number on any VCX phone: 1 Press the Program button. The Display Panel lists the first speed dial, for example: Speed dial 1 : 1001 Use the up and down scroll buttons to locate the speed dial number you want to dial.
84 C HAPTER 7: S TANDARD F EATURES ■ Where you want your call to be forwarded ■ The condition that r esults in the system forwarding a call: ■ Ring No Answer — Redirects incoming calls to another destination when your phone rings for a configu red time period (the default is 20 seconds).
Call Park 85 T o disable Call Forward Ring No Answer , repeat step 1. Call Forward Busy Line T o forwar d your call s to another ex te nsion when all your lines are busy: 1 On phones with a Pro gram button, press the button to display the Main menu, then press 4 to select Call Featur es.
86 C HAPTER 7: S TANDARD F EATURES The Call Park feature is useful when the recipient is elsewhere in the building or you want to continue a call on another telephone and transferring the call does not give you enough time to retrieve it. When you park a call, yo u assign it a Call Park extension, which you (or another user) use t o retrieve it.
Paging 87 Paging Paging lets you activate the speakers and broadcast a message to all of the available phones in a paging gro up. Y our ad ministrator defines the members of a paging group and an extension to dial to page that group.
88 C HAPTER 7: S TANDARD F EATURES Call Pickup Use the Call Pickup feature to answer a call that is ringing on another telephone. There a re two types of call pick up: ■ Dir ected Call Pickup — Allows you to answer a call ringing on the phone of a specific user .
Call Pickup 89 Using One-T ouch Pickup : 1 Pick up the handset. 2 Press the Access button that you have assigned to Dir ected Pickup. 3 Dial the extension number o f the ringing telephone. Grou p Call Pickup T o answer a call that is r inging on a group member’ s telephon e: 1 Pick up your hand set.
90 C HAPTER 7: S TANDARD F EATURES Silent Monitor and Barge In The VCX system supports Silent Mo nitor and Barge In. Thes e two features are typically used in call centers to a llow supervisors to listen to (monitor) and optionally join (barge in) a conversation between an agent and a customer to ensure pr oper customer support.
Silent Monitor and Barge In 91 ■ If a supervisor attempts to park, conference, or transfer a monitored call, the action will be ignor e d and the Display Panel shows Not supported operation . ■ If a customer or agent terminates a monitored call by hanging up, the supervisor will be disconnected from the session.
92 C HAPTER 7: S TANDARD F EATURES T o terminate participation in a monitore d call, hang up. This has no effect on agent-customer communication (t he agent-customer sessio n remains active). If you want to join a monitored call, see the follo wing section, Barging In .
Remote Call Forward 93 T o block call monitoring on an agent extension to make a private call: 1 Pick up the handset. 2 Press Featur e + 429 . The Display Panel shows the following pr ompt: Enter the phone number: Press # to complete! 3 Enter the exte nsion of the priva te call and press # .
94 C HAPTER 7: S TANDARD F EATURES The Display Panel prompts you to enter the extension of the phone that will receive the forwar ded calls. 4 Enter the extension of the phone that will r eceive forwarded calls and press # .
Hunt Groups 95 ■ Y our extension and the call coverage point you have set up (see Configuring a Call Coverage Point ). ■ A hunt group that follows the call coverage path assigned by an administrator for that g roup. A hunt group is a gr oup of VCX phone extensions that are configur ed under a virtual extension.
96 C HAPTER 7: S TANDARD F EATURES Hunt Group T ypes The type of hunt group to which you belong determines how incoming calls are allocated to gr oup members. Y our administrator can con figure a linear hunt group, a cir cular hunt group, and a calling group.
Hunt Groups 97 ■ Device Timeout — Specifies how long the VCX call pr ocessor rings at one extension before moving to th e next extension if there is no answer .
98 C HAPTER 7: S TANDARD F EATURES Hunt Group me mber (that is, the member’ s personal call coverage point). If the member has Do Not Disturb enabled, personal (non-Hunt Gr oup) calls go to the call coverage point. Howe ver , Hunt Group calls always ring on a member’ s phone, regardless of the Do Not Disturb setting.
Hunt Groups 99 Hunt Group Interaction With Other Features This section describes how participation in a hunt group interacts with other VCX phone features. Note the following considerations: ■ A hunt group call can be added to a confer ence. The member receiv ing the call can conference with another extension or with another hunt group.
100 C HAPTER 7: S TANDARD F EATURES keys to locate a voice mailbox. Pr ess the message button to access the selected mailbox. Viewing Hunt Group Membership and Status Y ou can use the T elephone User Interface to view the hunt groups you belong to and your current login status for each group.
8 U SING THE VCX U SER I NTERFACE This chapter describes how to access the VCX Use r Interface application. It also provides a description of the options available to manage your user account and VCX telephone from this web-based application.
102 C HAPTER 8: U SING THE VCX U SER I NTERFACE Accessing the VCX User Interface Y ou can use the VCX User Interface to access and manage advanced VCX telephone features, change your we b login password, and modify your personal account informatio n. The VCX User Interface is a web-based application.
VCX User Interface Overview 103 Each option (except Log Out ) is associated with a set of tabbed pages shown on the right side of the window . When you select an option, the set of tabbed pages changes. Click on a tab to display its contents. Each tabbed pa ge includes a text bo x th at describes the purpose of the page.
104 C HAPTER 8: U SING THE VCX U SER I NTERFACE ■ Bridge Permissions — Enables you set up your extension so that up to four oth er users have permission to transfer their calls to your phone. After configuring bridg e permissions through the VCX User Interface, see Enabling Bridged Extensions for addi tional information.
Enabling Call Forwarding 10 5 cannot add, modify , or delete a system sp eed dial number . However , you can exp ort the list to a Microsoft Excel spr eadsheet. Y ou can also map a system speed dial numb er to a button on your phone (see Assigning Access Butto n Functions Using the VCX User Interface ).
106 C HAPTER 8: U SING THE VCX U SER I NTERFACE Y ou can also configure and enable call forwarding through your phone’ s T elephone User Interface (TUI).
Configuring a Call Coverag e Point 107 T o set up call forwarding, log in to the VCX User Interface, select the Calling Features option, then acce ss the Call Forwarding tabbed page.
108 C HAPTER 8: U SING THE VCX U SER I NTERFACE If the no coverage option is select ed an d a call is not answer ed, the caller will hear a busy tone or an err or message depending on the reason for the unanswered call.
Enabling Bridged Extensions 109 The VCX system allows you to set up your extension so that other users can receive your calls at their p hones. Through the VCX User Interface, you can grant permission to up to four other users to receive calls intended for your extension; that is, you are “bridging” your extension to their phones.
110 C HAPTER 8: U SING THE VCX U SER I NTERFACE 3 For the bridged line settings to take effect, the phone must r etrieve the new settings from the VCX server . By default, phones check the VCX server for new informat ion every 60 minutes (the phone registration interval).
Enabling Bridged Extensions 111 to four phones and mo nitor a manager from any phon e as long as all the secondary phones are configured with the same extension. Or , a manager may be logged in to multiple phones and monitored by an assistant logged in to one or more phones.
112 C HAPTER 8: U SING THE VCX U SER I NTERFACE ■ All secondary phones have enabled Do Not Disturb ■ No secondary phone is available ■ If the primary phone enables Do Not Disturb and no secon da.
Enabling Bridged Extensions 113 enabled only for subsequent calls. This is also true for a secondary phone user who toggles the Do Not Disturb setting while a call is ringing. If the primary phone enables Do Not Disturb and a call comes in from a hunt group, the Do Not Disturb setting is ignored and the call rings on the primary .
114 C HAPTER 8: U SING THE VCX U SER I NTERFACE Call T ransfer , Call Conferenci ng, and Bridged Line Calls Bridged calls can be transferred by either the primary phone or the secondary phone. The primary phone us er and secondary phone user can also set up a conference with a bridged call.
Enabling Bridged Extensions 115 If all lines are in use, a parked call that rings back is forwarded accor ding to the enabled Call Forwarding setting for that phone. If Do Not Disturb is enabled, the parked call is forwarded to the call covera ge point configured for that phone.
116 C HAPTER 8: U SING THE VCX U SER I NTERFACE Personal Speed Dia l Access Buttons The VCX User Interface allows you to set up person al speed dial access buttons using two method; by assigning the Personal Speed Dial feature to an access button and by assigning the Call feature to an acce ss button.
A T ELEPHONE I NSTALLATION AND M AINTENANCE This chapter covers these topics: ■ Connecting the T elephone ■ Opening the 3105 Attendant Console Label Cover ■ Installing the 3102 T elephone Label .
118 A PPENDIX A: T ELEPHONE I NSTALLATION AND M AINTENANCE Connecting the T elephone Althou gh the connector layout vari es between telephones, all VCX telephones and attendant consoles us e these symbols to identify the connectors: Figur e 7 shows underside of the VCX 3102 Business T elephone as an example of possible connection points.
Connecting the Telephone 119 Figure 7 Underside of the VC X 3102 B usiness T elephone CAUTION: The VCX system operates over the LAN, not through traditional telephone wiring. Y our telephone conn ects to the VCX system through an RJ-45 LAN connector instead of an RJ-11 telephone connec tor .
120 A PPENDIX A: T ELEPHONE I NSTALLATION AND M AINTENANCE Installing the 3102 T elephone Label Plate The VCX 3102 Business T elep hone has a label plate with localized butt on labels that you must install. Once you snap the plate onto the teleph one, you cannot remove it.
Attaching and Adjusting the Articu lating Support Bracket 121 Figure 9 Attaching the Support Bracket Figure 10 Adjusting the Support Bracket 1 2 3 T o attach the support bracket, 1 , snap the bracket into the mounting supp orts 2 , on the bottom of the telephone.
122 A PPENDIX A: T ELEPHONE I NSTALLATION AND M AINTENANCE Figure 11 W all Mounting a 3102 T elephone Attaching and Adjusting the Fixed Support Bracket The fixed support bracket is supplied with the Model 2102 Business T elephone. The fixed support bracket can be attached in low profile, high profile, or wall mount positions.
Attaching and Adjusting the Fixed Support Bracket 123 Figure 12 Low-Pr ofile and High-Profile Desktop Positions W all-Mount Position T o mount an VCX 2102 telephone on a wall, put the bracket on the opposite end of the telephone in the low-profile position.
124 A PPENDIX A: T ELEPHONE I NSTALLATION AND M AINTENANCE Figur e 14 shows an VCX 2102 T e lephone in the wall-mount position. Safe wall mounting requir es 3/4-inch drywall and 1.
Opening the 3105 Attendant Co nsole Label Cover 12 5 Opening the 3105 Attendant Console Label Cover For instructions on how to create and print labels, see Printing Labels on page 40 . Figure 15 3105 Attendant Con sole Label Cover T abs Moving Y our T elephone Each VCX telephones is uniqu ely identified by an IP addr ess.
126 A PPENDIX A: T ELEPHONE I NSTALLATION AND M AINTENANCE Cleaning Y our T elephone Alw ays unplug your telephone from the power sour ce and from the network before you clean it. Use a soft cloth dampened with mild detergent. WAR NI N G: Failure to unplug the telephone before you clean it could result in electrical shock.
Troubleshooting Problems 127 On my VCX Business Telephone, all incomi ng internal calls come over my speaker phone. You have the Hands Free feature enabled. For details, see Using the Hands Free Featur e . My telephone is not forwarding my incoming calls to m y voice mailb ox.
128 A PPENDIX A: T ELEPHONE I NSTALLATION AND M AINTENANCE.
I NDEX Numbers 2102 Business T elephone figure and featur es 18 line status lights 23 mapping button func tions (VCX UI) 23 programmable access buttons 21 3102 Business T elephone figure and featur es.
130 I NDEX Complement Attendant Software 37 buttons and keyboard shortcuts 44 features 42 interface 43 conference call announced 75 setting up 74 unannounced 75 configuration interface options 16 conn.
O 131 mute ringer 61 muting calls 61 O one-touch speed dials 79 overview 14 P paging 87 parking a call 85 password 48 changing 49 for telephone and mailbox acc ess 104 for VCX User Interface 102 chang.
132 I NDEX viewing 72 V VCX 2102 Business T elephone see 2102 Bus iness T e lephone VCX 3102 Business T elephones see 3102 Bus iness T e lephone VCX 3105 Attendant Console see 3105 Atten dant Console .
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il 3Com VCX V7000 è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del 3Com VCX V7000 - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso 3Com VCX V7000 imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul 3Com VCX V7000 ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il 3Com VCX V7000, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del 3Com VCX V7000.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il 3Com VCX V7000. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo 3Com VCX V7000 insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
