Manuale d’uso / di manutenzione del prodotto COPYCENTRE M20I del fabbricante Xerox
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CopyCentre C20 Wo r k C e n t re M 2 0 / M 2 0 i User Guide 604E071 10.
Prepared by: The Document Company Xerox GKLS European Operations Bessemer Road Welwyn Garden City Hertfordshire AL7 1HE ENGLAND © 2004 by Xerox Corporation.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page i T able of Content s 1 Welcome .......................................... ............................ ...........1-1 Introduction ................ ................. ..........
Page ii Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Compatible Features ........... .......... ............. ......... ............. .......... ............. 3-17 4 Paper and Other Media ... ....................................
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page iii Clear Memory .......... .......... ............. ......... ............. .......... ............. .......... ... 9-24 Maintenance Tools .............. .......... ...........
Page iv Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 1-1 1 W elcome Thank you for choosing the Xerox CopyCentre C20, WorkCentre M20 or WorkCentre M20i . These product s have been designed for ease of use, but to use your machine to it s fullest potential ta ke some time to read the User Guide .
Page 1-2 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Welcome Introduction The Xerox C opyCentre C20, W orkCentre M20 or WorkCentre M20i are a family of digital devices capable of being us ed for copying, pr inti ng, faxing, sca nning and e-mail.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 1-3 Welcome About This Guide Throughout this User Guide some terms are used interchangeably: ¾ Paper is synonymous with media. ¾ Document is synonymous with origin al. ¾ Xerox CopyCentre C20, WorkCe ntre M20 or WorkCentre M20i is synonymous with the machine.
Page 1-4 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Welcome Related Information Sources Information avail able for the products consists of: -T h i s User Guide -T h e Quick Sta rt Guide -T h e Quick Install Sheets -T h e System Administration Guide - The Xerox website ht tp://www.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 1-5 Welcome Customer Support If you need assistance during or after product inst allation, please visit the Xerox website for online solutions and support: http://www .
Page 1-6 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Welcome Safety Y our Xerox prod uct and supplies have been designe d and tested to meet strict safety requirements. These include Safety Agency app roval, and compliance to established environmental standards.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 1-7 Welcome Do not use aerosol cleaners. Follo w the instructions in this User Guide for prop er cleaning methods. Never use supplies or cleaning materials for purp oses other than those for which they were intended.
Page 1-8 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Welcome Safety Standards EUROPE This XEROX product is certified by the foll owin g Agency using the Safety S tandards listed. Agency: TUV Rheinland S t andard: IEC60950 3rd Edition Amendme nts A1, A2, A3, A4 and A1 1.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 1-9 Welcome Regulatory Information The CE marking applied to this produ ct symbolizes Xerox Limi ted Declaration of Conformity.
Page 1-1 0 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Welcome W ARNING: Shielded cab les must be used with this eq uipment to maintain compliance with Council Directive 89/336/EEC.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 1-1 1 Welcome The Electricity at Work Regulations - UK ONLY The Electricity at Work Regulation 1989 came into force in Englan d and W ales on 1 April 1990.
Page 1-1 2 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Welcome QUESTION: Is the XEROX equi pment in my premis es safe? ANSWER: All XEROX equipmen t supplied b y XEROX Limited and their authorized distributors conforms to all relevan t safety legislation and standards.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 1-13 Welcome In the event of any defect being noted, th e XEROX equipment will be sw itched off and disconnected from th e supply until the defect ha s been corrected. Y ou will be advised of su ch action to enable such defects to be corrected.
Page 1-1 4 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Welcome Regulations - Europe Certification to 1999 /5/EC Radio Equipment & Telecommunications Terminal Equipment Dire.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 1-15 Welcome Regulations - USA Fax Send Header Requirements The T elephone Consumer Protec tion Act of 1991 makes it unlawful .
Page 1-1 6 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Welcome The Ringer Equivalence Number (or REN) is used to determine the number of devices that may be connected to a telepho ne line. Excessive R ENs on a telephone line may result in the devices not ringing in response to an in coming call .
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 1-17 Welcome Regulations - Canada This product meets the applicable Indus try Canada te chnical specifications. 'The Ringer Equivalenc e Number (REN) is an indication of the maximum nu mber of devices allowed to be connected to a telepho ne interfac e.
Page 1-1 8 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Welcome Environment al Compliance Energy Star ® XEROX Corporation designed this product to co mpl y with the guidelines of the ENER GY ST AR ® program of the Environmental Protection Agency .
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 2-1 2 Getting S t arted Before you start to use your ma chine, there a re a number of t asks to perform. Using the in structions provided in this chapter , unp ack and setup your machine r eady for use.
Page 2-2 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Getting Started Unp acking z To scan or copy a document, the switch must be in the unlock position. If the machine is not being used for a long period of time, or being moved, push the switch to the lock position ( ).
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 2-3 Getting Started z The appearance of the power cord and the telephone line cord may vary according to Country.
Page 2-4 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Getting Started Machine Overview Models and Options CopyCentre C20 WorkCentre M20 WorkCentre M20i Docum ent Feed er S tanda.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 2-5 Getting Started Component Location Front View: NOTE: The components on each model vary , this picture represents the WorkCentre M20i w ith the optional Paper T ray 2.
Page 2-6 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Getting Started Rear View: NOTE: The components on each model vary , this picture represents the WorkCentre M20i, standard configuration.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 2-7 Getting Started Control Panel Overview ITEM DESCRIPTION Alphabet Keyboard Use to enter alpha and symbol characters for the E-mail and Fax function s. Lighten/ Darken Use to adjust the contrast le vel to improve output quality .
Page 2-8 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Getting Started Navigation Keys Use to scroll through the menu items and the options available fo r each menu item . Paper Supply Use to select a paper type and source. Each pres s of the Paper Suppl y key changes the selectio n.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 2-9 Getting Started Interrupt Use to interrupt the current copy job to run a more urgen t job. St a r t Use to activate a job. Sto p Use to stop an ope ration at any time. Clear/Clear All (AC) Press once to clear a current entry e.
Page 2-1 0 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Getting Started Inst alling Drum and T oner Cartridges 1 ¾ Pull the release latch to open the side cover . CAUTION: Ens ure the side cover is alway s open before op ening the front cover .
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 2-1 1 Getting Started z Xerox has included a Starter Toner Cartridge. Purchased replacement toner cartridges will yield approximately two times the number of copies. z When the drum or toner cartridge need to be replaced a message displays.
Page 2-1 2 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Getting Started Making Connections Document Feeder Telephone Line (WorkCentre M20i only) z You should use the telephone line cord which is supplied with your machine.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 2-13 Getting Started USB or Parallel Port Cable (WorkCentre M20 and M20i only) ) Only connect one of the above cables. If you ar e using a USB cable, you must b e running Windows 98, Me, 2000 or XP .
Page 2-1 4 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Getting Started Powering On the Machine 1 ¾ Connect the AC Power Cord to the machine and a pow er outlet. The power cord must be plugged into a grounded power socket. 2 ¾ Press the ON/OFF switch to the ON ( I ) position.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 2-15 Getting Started Loading Paper z An additional Paper Tray is available as an option. The instructions for load ing bo th paper trays are the same. 1 ¾ Pull open the Paper T ray .
Page 2-1 6 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Getting Started z If you experience problems with paper feed, turn the paper around and if the problem continues, use the Bypass Tray. 4 ¾ Fan the paper and i nsert it into the tray .
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 2-17 Getting Started z When printing from your PC, ensure you select the Paper Source and the correct paper size from your software application. ) Refer to “Machine Setup” starting on page 2-19 to set the correct size for the Paper T ray .
Page 2-1 8 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Getting Started Help List The Help List con tains information about the feature s and settin gs available on your machi ne. It is helpful to print the list to use as a reference tool when performing Machine Setup tasks.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 2-19 Getting Started Machine Setup Use the following in structions to customiz e your ma chine to meet your individual requirements. ¾ Press [Menu/Exit] to exit each menu level and return to standby mode.
Page 2-2 0 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Getting Started Machine Setup Options : OPTION SETTINGS DESCRIPTION T r ay 1 Size L TR / A4 / LGL / F olio Use to set the default paper size for T ray 1 . Paper Size o ptions are Letter , A4, Legal (216 x 356 mm / 8.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 2-21 Getting Started St amp RX Name ON Set to ON to enable th e page number and date and time of reception to be printed on each page of each received transmission. OFF Alarm Sound ON Set to ON to enable an ala rm sound when an error occurs or a fax communication ends.
Page 2-2 2 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Getting Started USB Mode Fast Use to set the USB speed. Fast is the default mode. Some PC users may experience poor USB implementation in the default mode. If this occurs, select the SLOW mode in order to achieve successful result s.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 2-23 Getting Started Installing Software There are four drivers provided: -P C L 5 - PostScript - T wa in - ControlCentre The installation procedure is the same for all of them.
Page 2-2 4 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Getting Started Driver Installation Before direct printing, di rect scannin g or using ControlCentre th rough the Parallel Port or the USB port, you will need to install a driver .
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 2-25 Getting Started The selection will be con firmed. ¾ Select [Continue] to confirm your choice and install the driver . The installation will conti nue by transferring a number of files.
Page 2-2 6 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Getting Started Workstation Setup Y ou will nee d to configure the printer drivers.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 2-27 Getting Started ) This window will have a different appearance a ccording to the operating system of the workstation and the type of driver installed. The window displayed is for a Windows XP operating system.
Page 2-2 8 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Getting Started Test Print or Scan T o ensure the Xerox WorkCentre M20 or M20i has been installed correctly a test print or scan should be submitted from the Workstatio n .
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 3-1 3C o p y Digit al copying is avai lable as st andard on the Xerox CopyCentre C20 , WorkCentre M20 and WorkCentre M20i . ¾ Copying Procedure . . . . . . . . . . . . . . . . .
Page 3-2 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Copy Copying Procedure Select Copy Mode Select the Paper Supply z For instructions on loading media, refer to “Loading Paper” on page 4- 2. For full media specifications refer to “Media Specifications” on page 12-7.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 3-3 Copy ) When copying onto a paper size smaller than A4/ Letter , the printed image may be offset and not reproduce correctly , even when Auto Fit is selected. Load the O riginals Document Feeder: L Up to 50 sheets of 80 g/m 2 ( 20lb bond) paper can be loaded.
Page 3-4 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Copy Document Glass: z When using the Document Glass, ensure there are no documents in the Document Feeder. Leaving the Document Feeder open while scanning will affect the image quality and toner consumption.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 3-5 Copy Enter the Quantity z The maximum copy quantity is 999. z You can cancel a copy job while it is copying by pressing the [Stop] key twice. Press Start 5 Numeric Keypad Clear/Clear All ¾ Use the Numeric Keypad to enter the number of copies required .
Page 3-6 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Copy Basic Copy Features There are seven basic Copy features availabl e. These features can be selected using the feature keys located on the Control Panel .
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 3-7 Copy Clone Use to print multiple images on a single sheet of paper . The number of images produced is determi ned automati cally based on the original image size. z Only available using the Document Glass, ensure the Document Feeder is empty.
Page 3-8 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Copy 2-1 Sided Short Use when orig inals are printed on both sides in the "head to toe" layout, and 1 sided copies are required. ¾ 2-2 Sided Use for originals that are printed on 2 sides and 2 Sided copies are required.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 3-9 Copy Paper Supply z Use to select the paper source. St a t u s Map The St atus Map identifies which paper tray is selected, when a paper tray is empty and when an error occurs.
Page 3-1 0 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Copy S pecial Copy Features The special Copy features availa ble can be accessed by pressing the Men u/Exit key and then selecting Copy Fe atures on the display . Feature Description FEATURE OPTIONS T O SELECT ID Card Copy z Use to copy both sides of an ID document e.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 3-1 1 Copy Edge Erase z Use to ’clean up’ the edges of an original e.g. if it is frayed or has hole punch or staple marks. Off Use to de-activate the feature. ¾ Press [Menu/Exit].
Page 3-1 2 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Copy Book Copy z Use when copying bound documents. If the document is too thick, lift the cover until its hinges are caught by the stopper and then close the cover. Off Use to de-activate the feature.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 3-13 Copy T r ansparencies z Use to create a single set of transparencies with blank or printed separators. Off Use to de-activate the feature. ¾ Press [Menu/Exit]. ¾ Using the Navigation Keys select [Copy F eatures] and press [Enter].
Page 3-1 4 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Copy Using Interrupt The Interrupt button is used to temporarily paus e the job which is currently bein g copied in order to run a more urgent job.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 3-15 Copy . Load the O riginals Select the Interrupt Job Features z Only those features relevant to the machine configuration will be available. 3 ¾ Remove all staples and paper clips prior to loading.
Page 3-1 6 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Copy Enter the Quantity z The maximum copy quantity is 999. Press Start Resume Current Job 5 Numeric Keypad ¾ Use the Numeric Keypad to enter the number of copies required .
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 3-17 Copy Comp atible Features The following table indicates which features are compatible with other feature s. It also shows which input area can be used for a feature e.g. th e Document Feede r or Document Glass .
Page 3-1 8 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Copy.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 4-1 4 Paper and Other Media There is one Paper T ray and a Bypass T ray as standard on the Xerox CopyCentre C20 , WorkCentre M20 and WorkCentre M20i . A second Paper T ray is available to purchase as an option.
Page 4-2 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Paper and Other Media Loading Paper Preparing Paper for Loading Before loading paper into the Paper T rays , fan the edges. This procedu re separates any sheets of paper that are stuck together and reduces the possibility of paper jams.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 4-3 Paper and Other Media z If you experience problems with paper feed, turn the paper around and if the problem continues, use the Bypass Tray. 3 ¾ Adjust the rear paper guide to the required paper length.
Page 4-4 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Paper and Other Media z When printing from your PC, ensure you select the Paper Source and the correct paper size from your software application. ) Use the instructions “Setting th e Paper Size” on pa ge 4-8 to set the correct size for the Paper Tr a y.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 4-5 Paper and Other Media Using the Bypass Tray The Bypass T ray is located on the right side of your machine. It can be closed when not in use, making the product more compact.
Page 4-6 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Paper and Other Media Loading the B ypass Tray z Remove any curl on postcards, envelopes, and labels before loading them into the Bypass Tray. z Hold transparencies by the edges and avoid touching the print side.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 4-7 Paper and Other Media ) Use the instructions “Setting th e Paper Size” on pa ge 4-8 to set the correct size for the Bypass Tr a y. 5 ¾ To s e l e c t t h e Bypass T ray , press the [Paper Suppl y] key until the Bypass tray is lit on the S tatus Map .
Page 4-8 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Paper and Other Media Setting the Paper Size After loading p aper in the Paper T rays , you will need to set the default Paper Size . Use the following instructio ns to set the defa ult Paper Size for each tray .
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 4-9 Paper and Other Media Media S pecifications Media Sizes and Types The table below identifies the media sizes which can be used in the Paper T ray and Bypass Tr a y , and the capacities which can be loade d.
Page 4-1 0 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Paper and Other Media Media Guidelines When selecting or loading paper , envelopes, or other special media please ad here to these guidelines: ¾ Attempting to print on damp, curled, wrinkled, or to rn paper can cause paper jams and poor print quality .
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 4-1 1 Paper and Other Media ¾ V erify that your labels’ ad hesive material can tole rate fusing temperature o f 200 o C (392 o F) for 0.1 second. ¾ Ensure that there is no exposed adhesive ma terial between lab els.
Page 4-1 2 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Paper and Other Media.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 5-1 5E - m a i l The E-mail function i s available as st andard on the Xerox WorkCentre M20i and as an option on the Xerox WorkCentre M20 . ¾ Sending an E-mail . . . . . . . . .
Page 5-2 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide E-mai l Sending an E-mail The E-mail function allows you to send your do cuments as an E-mail message without going to a PC. The document is sent to the recipient’s E-mail box as an attachment.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 5-3 E-mail Document Glass: z When using the Document Glass, ensure there are no documents in the Document Feeder. Leaving the Document Feeder open while scanning will affect the image quality.
Page 5-4 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide E-mai l Enter the Sender’s Name z The Global Address Book displays addresses retrieved from the system server. For more information about the Global Address Book, refer to “Using the Global Address Book” on page 5- 13.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 5-5 E-mail Entering Multiple Recipients Send to Myself Review Addresses 5 Another Address? [Done] After entering the first recipient, Another Address? displays. ¾ Select [Add] to add another address or [Done] to continue.
Page 5-6 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide E-mai l Enter a Mail Subject Select a File Type Press Start 8 Mail Subject displays. ¾ Enter a subject for the mailnote using th e Alp habet Keyboard . ¾ Press [Enter]. Mail Subject: 9 Select File T ype displays.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 5-7 E-mail Basic E-mail Features There are four basic E-mail features availabl e. These feat ures can be selected using the feature keys located on the Contro l Panel . Feature Description FEATURE OPTIONS INSTRUCTIONS 2 Sided z Select if your originals are2 Sided.
Page 5-8 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide E-mai l Resolution z Use to increase sharpness and clarity. 100 dpi Scans using a resolutio n of 100 x 100 d ots per inch (dpi). Produces a lower quality image which can be processed qu ickly .
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 5-9 E-mail S pecial E-mail Features The special E-mail features available can be accessed by pressing the Menu/Exit key a nd then selecting E-mail Fe atures on th e display .
Page 5-1 0 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide E-mai l Edit Use to edit an existing Group. ¾ Press [Menu/Exit]. Select [E-mail Features] and press [Enter]. ¾ Select [Group Mail] and press [Enter]. ¾ Select [Edit] or [Delet e] and press [Enter].
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 5-1 1 E-mail Local Addre ss Book z You can store frequently used E-mail addresses in the machine’s memory, in the Local Address Book. New Use to add entries to the Local Address book.
Page 5-1 2 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide E-mai l Print Address Book z Use this feature to print a list of individual, group or all E-mails stored in the Local Address book. Individua l Address Use to print a list of individual E-mail addresses.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 5-13 E-mail Using the Global Address Book The Global Address Book has to be set up to retrieve E-mail address from a LDAP . The G lobal Address Book works in a similar way to th e L ocal Address Book , ex cept you cannot add, edit or delete users.
Page 5-1 4 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide E-mai l.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 6-1 6F a x The Fax function i s available as st andard on the Xerox WorkCentre M20i . ¾ Faxing Procedure . . . . . . . . . . . . . . . . . . . . . . . . . 6-2 ¾ Dialing Methods .
Page 6-2 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Fax Faxing Procedure Load the O riginals Document Feeder: L Up to 50 sheets of 80 g/m 2 ( 20lb bond) paper can be loaded. Weight ranges from 45 - 105 g/m 2 (12.5 - 28lb). Sizes range f rom B5 to Legal (7” x 10” to 8.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 6-3 Fax Document Glass: z Ensure no documents are loaded in the Document Feeder when using the Document Glass. Leaving the Document Feeder open while scanning will affect the image quality and toner consumption.
Page 6-4 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Fax Select the Fax Features z For more information about the available Fax features, refer to “Basic Fax Features” on page 6-8, and “Special Fax Features” on page 6-10.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 6-5 Fax Press Start Job Status 5 ¾ Press [S tart] to begin the Fax job. ¾ If the display shows [Scan Another?] and another origina l requires scanning, load the next original and select [Y es].
Page 6-6 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Fax Dialing Methods There are several methods which can be used to enter a fax number or a gro up of fax number . The following table identifies and explai ns all the dialing methods available .
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 6-7 Fax Manual grou p dialing z Use to manually program a broadcast send to multiple destinations. ¾ Load the originals and select [Fax]. ¾ Press [Manual Group]. The display requ ests a destination fax number .
Page 6-8 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Fax Basic Fax Features There are five basic Fax fea tures available. These fe atures can be sele cted using the feature keys located on the Control Pa nel .
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 6-9 Fax Original T ype z Use to select the type of document being scanned. T ext Use for documents containing m ostly text. ¾ Press [Fax]. ¾ Press [Original T ype]. ¾ Using the Navigation Keys , select the optio n required and press [Enter].
Page 6-1 0 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Fax S pecial Fax Features The special Fax features availab le can be accessed by p ressing the Menu/Exit key and then selecting Fax Fe atures on the display . Feature Description FEATURE OPTIONS INSTRUCTIONS T oll Save z Use to set a low rate period for sending faxes.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 6-1 1 Fax Memory Fax z Use to send a fax from memory. No. Used to enter the fax phone number fo r the remote machine. ¾ Press [Menu/Exit]. ¾ Using the Navigation Keys select [Fax Features] and press [Enter].
Page 6-1 2 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Fax Priority Fax z Use this option to send your fax ahead of reserved operations. ¾ Press [Menu/Exit]. ¾ Using the Navigation Keys select [Fax Features] and press [Enter].
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 6-13 Fax Delay RX Poll Use to retrieve a document from a remote fax machine at a specified time. ¾ Press [Menu/Exit]. ¾ Using the Navigation Keys select [Fax Features] and press [Enter].
Page 6-1 4 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Fax Mailbox This feature allows you to st ore a document in a mail box, delete a document fro m a mailbox, print a document from a mailbox and to poll a mailbox. Mail boxes are setup by the System Administrator .
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 6-15 Fax Printing Mailbox Contents 1 ¾ Press the [Menu/Exit] key . ¾ Using the Navi gation Keys select [Mailbox] and press [Enter]. Enter Menu/Exit 2 ¾ Select [Print] and press [Enter] Mailbox [Print] 3 ¾ Enter the box nu mber for the mailbox and press [Enter].
Page 6-1 6 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Fax Deleting Mailbox Contents 1 ¾ Press the [Menu/Exit] key . ¾ Using the Navi gation Keys select [Mailbox] and press [Enter]. Enter Menu/Exit 2 ¾ Select [Delete] and press [Enter] Mailbox [Delete] 3 ¾ Enter the box nu mber for the mailbox and press [Enter].
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 6-17 Fax Polling from a Mailbox 1 ¾ Press the [Menu/Exit] key . ¾ Using the Navi gation Keys select [Mailbox] and press [Enter]. Enter Menu/Exit 2 ¾ Select [Poll From] and press [Enter ] Mailbox [Poll From] 3 ¾ Enter the box number to be po lled and press [Enter].
Page 6-1 8 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Fax Sending to a Mailbox 1 ¾ Press the [Menu/Exit] key . ¾ Using the Navi gation Keys select [Mailbox] and press [Enter].
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 6-19 Fax Fax Setup Options Changing the Fax Setup Options ¾ Press [Menu/Exit] to exit each menu level and return to standby mode. 1 ¾ Press the [Machine S tatus] key . Enter Machine St a t u s 2 ¾ Using the Navi gation Keys select [Fax Setup] and press [Enter].
Page 6-2 0 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Fax Fax Setup Options The following table lists all the Fax Setup options available and provides a instructions for customizing each setting. In structions for accessing the Fax Set up opti ons are provided on pag e 6-19 .
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 6-21 Fax Speed Dials New ¾ Enter a speed dial number using the Numeric Keypad and then press [Enter]. If a number is alread y stored in the locati on a message displays. Enter a different Speed Dial number .
Page 6-2 2 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Fax Group Dials New ¾ Enter a Group number between 1 and 200 using the Numeric Keypad and then press [Enter]. If a number is alread y stored in the locati on a message displays.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 6-23 Fax Auto Reduction On Use to activate the machine performing an automatic reduction for over-sized fax jobs. Off Use to de-activate the automatic redu ction. Over-sized jobs are printed on two pages.
Page 6-2 4 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Fax Dial Mode To n e Selects the default dial mode. Pulse.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 7-1 7P r i n t Direct Printing using a USB or Parallel Port connection is available as st andard on the Xerox WorkCentre M20 and as an option on the Xerox WorkCentre M20i .
Page 7-2 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Print Printing a Document The Xerox WorkCen tre M20 and M20i supports printing from these operating systems : - Window s XP - Window s 2000 - Window s NT V4.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 7-3 Print Printer Settings Most Windows software app lications allow yo u to make changes to the printer se ttings. This includes settings that determi ne how a pri nt job looks such as paper size, paper orientation, and margins.
Page 7-4 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Print Windows XP ¾ Select File > Print > Properties from within any Windows application. ¾ Select Xerox WC M20 Series printer from the Printers and Faxes folder , click the right mouse button, then select Printing Preferences from the drop-down list.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 7-5 Print PCL Driver When the Printer Prop erties are displayed, the print job settings can be reviewed and changed.
Page 7-6 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Print Layout Tab Portrait Use to print across the width of the page, letter style. Rotate 180 Degrees Use to rotate the images 180 degrees. Landscap e Use to print across the length of the page, spreadsheet style.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 7-7 Print Paper Tab Print Quantity Use to select the number of prints required. Ty p e Use to select the type of paper required. Size Use to select the size of paper required from the drop down menu.
Page 7-8 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Print Image Options Tab Image Quality Use to select the Image Quality setting to apply to the job. The options available depend on the resolution selected. Print Quality Mode Use to select the print resolution.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 7-9 Print Output Options Tab Use Print Fonts If this option is selected the fonts which are resident on the printer will be used for the job. Print Order Use to select a sequence for your pr int job.
Page 7-1 0 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Print Watermark Tab Add, Update and Dele te Use these options to create new W atermarks, edit W atermarks or Delete a Wa t e r m a r k . Current Watermarks W atermarks a re background images which print on each page.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 7-1 1 Print About Tab The About T ab provides information about the prin ter driver . It provides the program version number and copyright information relatin g to the printer driver .
Page 7-1 2 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Print PostScript Driver When the Printer Prop erties are displayed, the print job settings can be reviewed and changed.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 7-13 Print Layout Tab Portrait Use to print across the width of the page, letter style. Rotated Landscap e Use if the image requires rotating to landscape format. Landscap e Use to print across the length of the page, spreadsheet style.
Page 7-1 4 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Print Paper / Quality Tab Paper Source Use to select the paper source for the print job from the drop down menu.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 8-1 8 Scan Direct Scanning using a USB or Parallel Port connection is available as st andard on the Xerox WorkCentre M20 and WorkCentre M20i. A color scanner is pr ovided as st andard.
Page 8-2 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Scan TW AIN Scanner Program The Xerox WorkCen tre M20 and M20i TWAIN Scanner program is used to scan images, graphics, photographs, an d printed text . Do cuments can be fed from the Document Feeder or placed on the Document Glass .
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 8-3 Scan Scanning Procedure Open the Image Editing Application z For instructions on loading media, refer to “Loading Paper” on page 4- 2. For full media specifications refer to “Media Specifications” on page 12-7.
Page 8-4 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Scan z When using the Document Glass, ensure there are no documents in the Document Feeder. Leaving the Document Feeder open while scanning will affect the image quality. L Up to 50 sheets of 80 g/m 2 ( 20lb bond) paper can be loaded.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 8-5 Scan Select Preview Select Scan Save the Image 4 ¾ Select the Preview optio n on the TW AIN driver window . The image appears on the screen. This gives you the opportunity to select the specific area you wish to scan.
Page 8-6 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Scan.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 9-1 9 Machine Administration The Xerox CopyCentre C20, WorkC entre M20 or WorkCentre M20i can be customised to meet individual requirement s. ¾ Machine Setup . . . . . . . . . .
Page 9-2 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Machine Administration Machine Setup Use the following in structions to customiz e your ma chine to meet your individual requirements. ¾ Press [Menu/Exit] to exit each menu level and return to standby mode.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 9-3 Machine Administr ation Machine Setup Options OPTION SETTINGS DESCRIPTION T r ay 1 Size L TR / A4 / LGL / Folio Use to set the default p aper size for T r ay 1. Paper Size options are Letter , A4, Legal (216 x 356 mm / 8.
Page 9-4 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Machine Administration Key Sound On Set to On to enab le a sound when any key is pressed. Off Speaker Control On The speaker can be set to On , Off or Comm . Comm allow s the speaker to remain on until the remote machine answers.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 9-5 Machine Administr ation Clock Mode 12 hour The machine can be configured to displ ay time using either a 12-hour or 24-hour fo rmat. 24 hour T oner Save On If On , the machine produces a lower quality output to reduce ton er consumption .
Page 9-6 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Machine Administration Report s V arious Reports are available to assist in confirming an d monitoring machine activity . Reports can be set up to include specific information, or to print auto matically .
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 9-7 Machine Administr ation Printing Reports Use the following instruction s to print a report. 1 ¾ Press the [Machine S tatus] key . Enter Machine St a t u s 2 ¾ Using the Navi gation Keys select [Reports] and press [Enter].
Page 9-8 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Machine Administration ControlCentre ControlCentre is software available for the WorkCentre M20i which enab les Fax optio ns and features to be setup and viewed remotely usin g a PC.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 9-9 Machine Administr ation Using ControlCentre The ControlCentre so ftware provides five t abs: - Settings - Advanced - Phone.
Page 9-1 0 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Machine Administration Settings Tab Click on the [Settings] tab to configure Fax settings. Advanced Tab Click on the [Advanced] tab to change the Machine Setup options applicabl e to Fax .
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 9-1 1 Machine Administr ation Phonebook Tab Click on the [Phonebook] tab to create an d edit phonebook entries for use with Fax .
Page 9-1 2 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Machine Administration Information Tab Click on the [Information] tab to view the software version information and various counters. The counters show how many scans and prints have been made, and ho w many jams have occurred on the machine.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 9-13 Machine Administr ation Printer Tab Click on the [Printer] tab to set default p rint options.
Page 9-1 4 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Machine Administration Flash Font and Macro Tab Flash PCL fonts and macros may be supplied on a CD or downloaded from the internet. Use this tab to install flash PCL fon ts and macros on the Xerox Wo rkCentre M20 or M20i .
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 9-15 Machine Administr ation Dep artment Codes Department Codes allow the Administrator to restrict usage and record usage data for specified departments. Creating Departments 1 ¾ Press the [Machine S tatus] key .
Page 9-1 6 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Machine Administration Printing Department Data This setting is used to print tw o reports, a Department Code report and a Department Journal . 4 ¾ Select [Set] using the Navigation Keys and press [Enter].
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 9-17 Machine Administr ation 3 ¾ Select [Department] using the Navigation Keys and press [Enter ]. ¾ Enter the Master Access Code . ) The first time that you access Department, you will be prompted to enter a master access code then re-enter it to confirm the code.
Page 9-1 8 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Machine Administration Managing Departments This setting is used to enable or disable Department Mode and to clear Department data and codes. 1 ¾ Press the [Machine S tatus] key .
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 9-19 Machine Administr ation 5 ¾ Select [Department Mode] using the Navigation Keys and press [Enter ]. ¾ T o enable Department Mode , select [On] and press [Enter]. Management [Department Mode] 6 ¾ Select [Clear Department] using the Navigation Keys and press [Enter ].
Page 9-2 0 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Machine Administration Changing the Master Code 1 ¾ Press the [Machine S tatus] key .
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 9-21 Machine Administr ation 5 ¾ T o change the Master Code, select [Change] and press [Enter ]. Enter the new Master Code. ¾ To r e m o v e t h e Master Code , select [Delete] and press [Enter].
Page 9-2 2 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Machine Administration Passcode Protection System Administration functions can be restrict ed to in dividual users by requiring that a passcode be entered before access to the functions can be granted.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 9-23 Machine Administr ation Change the Passcode This procedure is used to change an existing passcode or to enter a passcode after Passcode Protect has been en abled. 1 ¾ Press the [Machine S tatus] key .
Page 9-2 4 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Machine Administration Clear Memory This tool is provided to let you clear the data from selected areas of memory .
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 9-25 Machine Administr ation Maintenance T ools A number of maintenance tools are provided in System Admin T ools: - Serial N .
Page 9-2 6 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Machine Administration 3 ¾ Select [Maintenance] and press [Enter ]. ¾ Select [Serial Number] a nd press [Enter ]. The serial numb er of the Xerox WorkCentre M20 or M20i is displayed.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 9-27 Machine Administr ation Notify Toner Low If the Notify T oner option is set to On , when the toner cartridge nee ds to be.
Page 9-2 8 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Machine Administration New Drum This function is used to reset the drum counter after the drum has been replaced. 1 ¾ Press the [Machine S tatus] key . 2 ¾ Using the Navi gation Keys select [System Admin T ools] and press [Enter ].
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 9-29 Machine Administr ation Clean Drum If streaks or spots appear on the p rints, the drum cartridge may requi re cleaning. Ensure that paper is loaded prior to selecting this option.
Page 9-3 0 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Machine Administration Billing Counters Billing can display the contents of a number o f counters used in the WorkCentre M20i . These counters are: - T otal Impressions - the total number of prints produced by the machine.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 9-31 Machine Administr ation Enabling or Disabling Auxiliary Access Auxiliary Access allows a foreign i nterface board to be recognized . Use these instru ctions to enable or di sable Auxiliary Access : 1 ¾ Press the [Machine S tatus] key .
Page 9-3 2 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Machine Administration.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 10-1 10 Maintenance Performing the maintenance ta sks enables your machine to continue running at optimum pe rformance. Instructions are provided in this chapter for a ll the maintenance tasks required.
Page 10- 2 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Maintena nce Cleaning Cleaning the Document Glass an d Constant Velocity T ransport (CVT) Glass Keeping the Document Glass clean helps ensure the best po ssible output.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 10-3 Maintenance Control Panel and LCD Regular cleaning keeps the Control Pa nel and L CD free from dust and dirt. T o remove fing er prints and smudges, clean the Control Panel and LCD scre en with a soft, lint-free cloth, lightly dampened with water .
Page 10- 4 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Maintena nce Ordering Supplies The T oner Cartridge and th e Drum Cartridge are ava ilable as customer replaceable units.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 10-5 Maintenance Customer Replaceable Unit s Toner Cartridge Expected Cartridge Life The life of the toner ca rtridge depe nds on the amount of toner used in each printed job.
Page 10- 6 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Maintena nce z If the toner gets on clothing, wipe it off with a dry cloth and wash clothing in cold water. Hot water sets toner into fabric. 2 ¾ Open the front cover . 3 ¾ T urn the cartri dge locking lever upwards to release the toner cartridge.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 10-7 Maintenance Setting the Product to Send Toner L ow Information If the Notify T oner me nu option is set to On , when the .
Page 10- 8 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Maintena nce Drum Cartridge The Drum Cartrid ge requires replacement when the drum life warn ing is displayed, after approximately 18,000 copie s. If streaks or spots are being experienced on the prints there is an o ption for cleani ng the drum.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 10-9 Maintenance z The toner cartridge must be removed to replace the drum cartridge. 3 ¾ T urn the cartri dge locking lever upwards to release the toner cartridge. 4 ¾ Pull out the used drum cartridge.
Page 10- 10 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Maintena nce ) If the counter is not reset, ‘Drum Warning’ may appear before the new drum reaches its maximum life. T o reset the counter man ually refer to the “Maintena nce T ools” on page 9-25.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 1 1-1 1 1 T roubleshooting If a problem occurs on your machine, the in structions in this chapter will enable you to identify and clear the fault, or locate further assist ance.
Page 1 1-2 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Troubleshooting General A variety of situations can affe ct the quality of the outpu t. For optimal performanc e, ensure the following gu idelines are followed: ¾ Do not positio n the mach ine in direct sun light or ne ar a heat source such as a ra diator .
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 1 1-3 Troubleshooting Fault Clearance When a fault occurs, check the S tatus Map on the Control Panel .
Page 1 1-4 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Troubleshooting Exit Misfeed 2 ¾ Pull the document gently to the right and out of the Document Feeder . ¾ Close the Docu ment Feeder top cover . ¾ Feed the documents back into the Document Feede r .
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 1 1-5 Troubleshooting Roller Misfeed 1 ¾ Open the Document Fe eder . ¾ T urn the relea se knob to enable easy removal of the misfed document from the exit area. Carefull y pull th e document to the right using both hands.
Page 1 1-6 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Troubleshooting Paper Jams If paper jams occur , ‘Paper Jam’ appears on the display and the Paper Jam or Paper T ray LED on the S tatus Map will fl ash to indicate the problem area.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 1 1-7 Troubleshooting Paper Exit Area If the paper is jammed in the exit area, ’Paper Jam 2’ appears o n the displa y .
Page 1 1-8 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Troubleshooting 3 ¾ Tu r n t h e Jam Remove Lever in the directio n of the arrow to move the paper to the exit area. ¾ Gently pull the paper out through the exit area. 4 ¾ Push the Fuser Lever up.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 1 1-9 Troubleshooting 2 Sided Jam If a paper jam occurs in the 2 Sided module, ’Duplex Jam’ appears on the di splay and the Paper Jam LED on the S tat us Map wi ll flash.
Page 1 1-10 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Troubleshooting Customer Support If a fault cannot be resolved by following t he LCD instructions, check th e troubleshooting tables in the next section - they may help to solve the problem qu ickly .
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 1 1-1 1 Troubleshooting LCD Error Messages If an abnormal condition arises in the machine or an in correct operation is performed , a message indicating th e nature of the erro r is disp layed.
Page 1 1-12 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Troubleshooting Non-Xerox T oner Cart Y ou have used an unauthorized to ner cartridge. Y ou mu st use a Xerox approved cartridge. Operation Not Assign ed The machine has no job to handle.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 1 1-13 Troubleshooting No. Not Assigned The speed dial location has no number assigned. No Paper The recordi ng paper in the paper tray has run out. Load the recording paper in the paper tray .
Page 1 1-14 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Troubleshooting Problem and Solutions Chart s The following chart lists some conditions t hat may occur an d the recomme nded solutions. Follow the suggested soluti ons until the problem is correcte d.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 1 1-15 Troubleshooting Printing Problems Frequent co py p aper jams Fan the stack of paper , then turn it over in the tray . Replace paper in paper tray with a fresh supp ly . Check/adjust paper guides.
Page 1 1-16 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Troubleshooting Half of the page is blank The page layout is too complex. Reduce the resolution setting fro m 600 dpi to 300 dpi. Install more RAM in the computer . The page orientation may be incorrect.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 1 1-17 Troubleshooting E-mail Problems Faded grap hics T oner may be low . Remove the toner cartridge and shake it gently to distribute the toner evenly . Then reinstall the toner cartridge.
Page 1 1-18 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Troubleshooting E-mail Associated Cannot Delete Displayed when an entry associated with group mail is dele ted from the Address book Remove the group ma il association be fore deleting the entry .
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 1 1-19 Troubleshooting Faxing Problems Solution Chart Configured Alread y Displayed when an attempt is made to configure and already configured Group. Invalid Lo gin Displayed when Login and/or password are invalid or do not correspond.
Page 1 1-20 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Troubleshooting The received original is prin ted dark and is illegible or black stripes are printed on the original Check with the party sending the original that the original is a clean copy .
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 12-1 6 12 S pecifications Use this chapter to identify the sp ecifications for each function of your machine. ¾ Introduction . . . . . . . . . . . . . . . . . . . . . . . . . .
Page 12- 2 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Specifications Introduction The Xerox C opyCentre C20, W orkCentre M20 and W orkCentre M20i adhere to strict specifications , approvals and certifications.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 12-3 Specifications Printer S pecifications ITEM DESCRIPTION Emulation PCL6 Resolution T rue 600 x 600 dpi, 1200 dpi class Printing speed 21 ppm for A4 / 22 ppm for Letter Effective printing width 208 mm (8.
Page 12- 4 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Specifications Fax S pecifications ITEM DESCRIPTION Applicable line G3 PSTN (Public Switched T elephone Network) Communic.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 12-5 Specifications Scanner and Copier S pecifications ITEM DESCRIPTION Scanning me thod CCD, Flat-bed Copy speed 21 A4 / 22 Letter Copie s Per Minute Scan speed 2.
Page 12- 6 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Specifications General S pecifications ITEM DESCRIPTION Input p aper tray cap acity T ray 1 and T ray 2 (optional): 550 s.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 12-7 Specifications Media S pecifications ITEM DESCRIPTION Paper types available Plain paper , OHP film , Label, Envel ope, Card, Pos tcard Paper Sizes Paper T ype W x L (mm) W x L (Inc h) Letter 215.
Page 12- 8 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Specifications L B5 means JIS and ISO Transparency film thickness: 150 µm Paper Label thickness: 140 µm Input Source So.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page Index - 1 Index Index Numerics 2 Sided copy 3-7 E-mail 5-7 fax 6-8 A About this guide 1-3 Adding Paper 2-15 Administration Too.
Page Index - 2 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Index Color Original 3-8 Covers 3-12 Create Book let 3-13 Edge Erase 3-11 ID Card Copy 3-10 Lighten/Darken 3- 6 Margi.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page Index - 3 Index G General Problems 11-2 General Specification 12-6 Getting Started Copying Pr ocedure 3-2 Loading Pape r 4-2 S.
Page Index - 4 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Index Paper Supply Auto Tray Switching 2-8 , 3-2 , 3- 9 , 4-5 Bypass Tray 4-5 copy 3-9 Loading Pape r 4-2 Paper Tray .
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page Index - 5 Index Printer 12-3 Scanner and Copier 12-5 Specifications, Media 4-9 Start 3-5 , 3-16 , 5-6 , 6-5 Status Map Auto Tr.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Xerox COPYCENTRE M20I è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Xerox COPYCENTRE M20I - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Xerox COPYCENTRE M20I imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Xerox COPYCENTRE M20I ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Xerox COPYCENTRE M20I, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Xerox COPYCENTRE M20I.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Xerox COPYCENTRE M20I. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Xerox COPYCENTRE M20I insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
