Manuale d’uso / di manutenzione del prodotto GCA70-313 del fabbricante Vertical Communications
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DXP, DXP Plus, FXS, and FXT Digital Communications System Non-LCD Speakerphone Station User’s Guide This publication supports both Impact and Impact SCS LCD Speakerphones GCA70–313.
This User ’s Guide is for the following system : DXP , DXP Plus, FXS and FXT Digital Communication Systems. This user ’ s guide applies to the following telephone models: • Impact 8124S-** Rev . A and later . • Impact 81 12S-** Rev . A and later .
About This Book This user ’ s guide serves as both an introduction for new speakerphone users and a reference for experienced users. Introduction The first chapter of the manual describes the initial setup and adjustments necessary to begin using your speakerphone.
NOTE : Throughout this book, all references to fixed buttons (keypad, DSS/BLF , SPEAKER , HOLD , etc...) are printed in upper case, italic type; for example, “ PRESS INTERCOM .
Contents 1 Getting Started ..................1 Setting Up Y our Station ..............1 Understanding the Basic Functions ........6 Y our Station’ s Buttons ...............8 Y our Station’ s Display Lights ...........1 0 Supported T elephone Models .
4 Advanced Call Handling ............3 3 W aiting For A Line (Queuing) ..........3 3 Conferencing ...................3 4 Call Forwarding ..................3 6 Call Forward Outside System (CFOS) ......3 8 Account Codes ..................3 9 Call Parking .
A Feature Access Codes .............7 3 B Glossary .....................7 9 C Speakerphone Characteristics .........8 7 D Feature Networking Support ..
Notes Contents GCA70-313 vi Non-LCD Station User’s Guide.
Getting Started Welcome Congratulations and thank you for using a Comdial telephone! Y our digital station is supported by a communication system with hundreds of built-in, standard features. This manual serves as a helpful guide for using these various functions.
Positioning Y our Station Y ou should adjust the position of the station on your desk or table to suit your indi - vidual needs and, if applicable, maximize the performance of the sound activated features. When using a speakerphone, the microphone and loudspeaker are farther from you than when you use a handset.
Setting a Personal Ringing T one Y ou can choose one of eight different ring tones for your telephone. Often, when several telephones are located close together , each user chooses a different personal ring tone. · To select one of the ring tones, proceed as follows: 1.
· To set the speaker and handset loudness levels, 1. PRESS INTERCOM button. 2. PRESS the VOLUME UP OR VOLUME DOWN button once for each change in speaker volume that you desire. 3. LIFT handset. 4. PRESS the VOLUME UP OR VOLUME DOWN button once for each change in handset volume that you desire.
· To dial an outside number manually, 1. PRESS INTERCOM . 2. DIAL 9 OR other line button to select line (See Line Gr oups in the system specific Advanced Features chapters for more infor - mation on selecting an outside line). 3. LISTEN for dial tone.
Understanding the Basic Functions Y our station provides many versatile features for your use. These features are explained in terms of what they allow you to do.
Non-LCD Station User’s Guide 7 GCA70-313 Getting Started 12 3 4 7 8 0 # 9 5 6 QZ ABC DEF MNO WXY GHI PRS TUV OPER JKL TRNS/CNF HOLD TAP INTERCOM R Dialpad Line Buttons, DSS Buttons, Programmable But.
Y our Station’s Buttons Hold Button ( HOLD ) · Places a line or intercom call on hold. · Stores pauses in number sequences during programming. · If multiple held calls feature is available, scans or scrolls through calls placed on hold (when hold light is flashing).
T ap Button ( TA P ) · Recalls dial tone or generates a hookflash. · Retrieves held calls or last call placed on hold. Transfer/Conference Button ( TRNS/CONF ) · Transfers calls.
Y our Station’s Display Lights The lights (LEDs) on your LCD speakerphone indicate the status of lines, features, and intercoms. Busy Lamp Field (BLF) lights (next to a Direct Station Select/Busy Lamp Field or DSS/BLF programmable button): · Steady red = station is in use.
Next to INTERCOM button: · Steady green or red = you are using your intercom. · Fluttering red = an LCD message is set on your telephone for others to receive when calling. · Flashing orange = someone is calling your extension or a call is being transferred to you.
Supported T elephone Models This user ’ s guide covers five different telephone models. The overall operation of each of the telephones is very similar . There are, however , several differences that are summarized in the following table. Models Exceptions Non-speakerphone Models (81 12N and 8212N) • No speakerphone capability .
Answering Calls Answering Outside Calls A call that rings on an outside line sounds long, single-tone bursts and lights the line status light. If the installer enabled ringing line preference at your .
Answering Intercom Calls An intercom call is a call between two system stations. If a speakerphone, your station will receive intercom calls in one of two ways depending upon system programming. In a voice-first setting, a short tone followed by the caller ’ s voice heard on the speaker .
Night-Transferred Calls -Line Access From Any Station The system attendant can transfer incoming calls to a particular station or stations for off-hour ringing. · If your telephone rings, 1. PRESS line button with flashing light. 2. LIFT handset to talk.
Holding Calls Y ou can place a call on hold and retrieve it later . W ith a regular hold, you can pick up the held call at your telephone or another user can pick the call up at a telephone sharing the held call line. · To place a call on hold, 1. PRESS HOLD .
· If a held line is recalling, choose one of the following: 1. PRESS HOLD (station button) to place the call on hold at your station and restart hold timer . 2. PRESS line button (with flashing orange light) OR PRESS TA P to retrieve the call. Directed Hold The installer can add a directed station hold feature to your telephone.
Call Pickup The Impact system offers three distinct methods to answer incoming calls that are ringing at other stations. Group Call Pickup The installer often arranges several telephones together in a user group. If your telephone is so arranged, you can answer calls that are ringing at other stations within your particular group.
· To monitor another telephone, 1. OBSER VE the BLF light indications next to the Direct Station Select ( DSS/BLF ) button: • Off = Station is idle. • Flashing (if enabled) = Station has an incoming call. • On = Station is busy. · To call an idle monitored station or to answer one that is ringing, 1.
Receiving Subdued Off-Hook V oice Announcements (SOHV A) Handling an Incoming SOHV A SOHV A allows an intercom caller to break into your call by making an announce - ment through your handset receiver . The distant party that you are currently talking to cannot hear the announcement made by the SOHV A caller .
V oice Announce Blocking If your system installer makes V oice Announce Blocking available, you can prevent voice announcements from sounding over your telephone speaker if you wish. This feature also blocks Subdued Off-Hook V oice Announcements (SOHV A) and generates a tone in response to attempted SOHV As.
Do Not Disturb Condition The Do Not Disturb (DND) feature keeps calls from ringing at your station and makes your station appear to be busy to intercom calls. · To enable DND, choose one of the following: 1. PRESS programmed DO NOT DISTURB button. The light next to the DO NOT DISTURB button turns on when the feature is active, 2.
Making Calls Making Outside Calls Y ou can manually dial a number over any telephone line you select. Or, if the installer assigned a prime line or the idle line preference feature, your station auto - matically selects a line for use when you lift the handset.
Making Intercom Calls There are two methods for making intercom calls. One method causes the called telephone to ring (tone-first). The other method causes your voice to sound out at the called telephone (voice-first). Y our installer can set the system to deliver either tone-first or voice-first calling.
Automatic Dialing Automatic dialing provides one- or two-button speed dialing using programmable buttons at which you have previously stored numbers. There are two types of speed dial numbers: (1) num.
Redialing If made available by your installer , you may also program your system to automati - cally redial a busy or ring-no-answer number . See page 62 for further instructions on setting up your station for automatic redial.
· To dial the saved number, 1. PRESS SPEAKER OR LIFT handset if privacy desired. 2. PRESS button where number is saved, OR PRESS programmed SA VE NUMBER REDIAL button.
Paging Y our system provides an all-call or a zone page feature that you access by dialing special codes. This arrangement sounds your voice announcement through the telephone speakers or through an external paging unit. · To send a paging announcement, 1.
Camping On - Busy Station, Automatic Callback If you call another station and receive a busy signal or a Do Not Disturb tone, you can press a button that will cause the system to ring your telephone when the station is available. · To camp on at any busy station, 1.
Advanced Camping On Options Camping On - Idle Station, Automatic Callback If you call another station and hear ringing but receive no answer , you can press a button that causes the system to ring your telephone when any activity is initiated at that station.
· To answer a call-waiting tone if you receive one while on a call, 1. HEAR short tone burst in receiver . 2. PLACE current call on hold, OR complete call AND HANG UP (waiting call will ring at your telephone).
Sending Subdued Off-Hook V oice Announcements (SOHV A) Y ou can make a private voice announcement to another station that is off-hook and busy on a call if the system is arranged to provide this feature. · Make a SOHVA announcement using the SOHVA button as follows: 1.
Advanced Call Handling Waiting For A Line (Queuing) If all the lines in a line group are busy , you can place your telephone in a queue to await an idle line. · To queue for a line group, 1. PRESS INTERCOM . 2. DIAL the line group access code (see Line Group Access code table on page 61 for your system’ s codes).
Conferencing When using the DXP system, you can make conference calls that involve up to five parties, including you as the originating party , in any combination of outside lines and intercom parties. When using the DXP Plus, FXS or FXT systems, you can include up to seven parties (in various combinations) in a conference call.
· To drop out of a conference call you initiated involving outside lines (creating an unsupervised conference), 1. DIAL # (lines remain lighted and in use until one or both outside parties disconnect; when only one party drops out of an unsupervised conference, the other party remains on hold until he hangs up or the line is answered).
Call Forwarding Forwarding a Call Y ou can forward the calls that normally ring at your telephone to another telephone. T o remind you that the system is forwarding your calls, your telephone sounds a short ring burst each time the system forwards a call.
· To identify the station to receive diverted calls, 1. PRESS INTERCOM . 2. DIAL *55 . 3. DIAL extension number of station to receive diverted call. · To divert calls to the designated station, 1. HEAR ringing AND/OR SEE flashing line status light. 2.
Call Forward Outside System (CFOS) The Call Forward Outside System* (CFOS) feature allows you to forward incoming or transferred line calls to telephone numbers outside the system. · To activate CFOS with your LCD station, 1. PRESS INTERCOM AND DIAL *56 .
Account Codes If the installer has arranged your system for account code entry , your display may prompt you to enter an account code after answering a call. NOTE : For programming of an ACCOUNT CODE button at your station, refer to Feature Buttons section on page 58.
Call Parking Parking a Call Y ou can place a call on hold in the system so that someone can answer the call from any station that does not have a line appearance for the call. Y ou accomplish this by placing the call in one of many park orbits, where the call remains until it is answered.
· To place a park recall on hold at your station, 1. ANSWER/RETRIEVE call. 2. PRESS HOLD . If the call remains on hold for a period of time, it will ring back to your telephone as a hold recall. · To re-park a park recall and restart the park timer, 1.
Call Transferring Screened Call Transfers Y ou can answer a call at your station and transfer it to another telephone. If you first identify the caller to the party receiving the transfer (giving that user the opportunity to prepare for the call), you have made a scr eened transfer .
Unscreened Call Transfers Y ou can answer a call at your station and transfer it to another telephone. If you transfer the call without first announcing it, you have made an unscreened transfer . · To transfer an unscreened call to another system telephone, 1.
Other Call Transferring Options Hot Transfer A hot transfer is a type of screened transfer . This feature is useful for transferring calls to people who need to work in a handsfree mode.
· To do a quick unscreened transfer, 1. ANSWER call. 2. DIAL intercom number for transfer location. 3. HANG UP OR PRESS SPEAKER button. Call T ransferring Summary T ransfer option What are the sender ’ s actions after answering original call? How is the transferred call delivered to the receiver? Best suited for: Screened T ransfer 1.
Notes Advanced Call Handling GCA70-313 46 Non-LCD Station User’s Guide.
Nonverbal Messaging LCD Message Delivery Y ou can set system-supplied messages at your station to be received and displayed by a calling LCD station. · To turn on a message from your telephone, 1.
Dialing Code T able Character Dialing Code Character Dialing Code 10 1 80 8 20 2 90 9 30 3 00 0 4 04 space 12 50 5 –1 5 60 6 : 2 9 70 7 LCD MESSAGE LIST (Write the attendant supplied messages here.
LCD MESSAGE LIST (Write the attendant supplied messages here.) Dial Code Message 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 Non-LCD Station User’s Guide 49 GCA70-313 Nonverbal Me.
Message Waiting Light and Messaging If the system installer designates your station to have message-wait originate ability , you can turn on the message-waiting light of any other telephone. · To turn on the message-waiting light (and a broken dial tone, if programmed) at another station that is idle or busy, 1.
Response Message Delivery By programming one or more RESPONSE MESSAGE buttons on your station, you can respond with a variety of messages to many calling situations. A fixed RESPONSE MESSAGE button sends the same message you previously select each time you press the button.
Notes Nonverbal Messaging GCA70-313 52 Non-LCD Station User’s Guide.
Programming DSS Numbers Storing another station at a DSS/BLF programmable location allows a user to monitor that station, dial with the press of one button, or pick up or hold calls at that station quickly and conveniently . Y ou can record your station’ s programmed DSS and speed dial numbers on page 56 for quick reference.
Speed Dial Numbers Speed dialing is a feature that lets you store and dial frequently called numbers using one or two buttons. Y ou can store numbers for speed dialing at a keypad number or any programmable button that is not now assigned as a line button or other feature by the system administrator or installer .
4. CHOOSE your speed dial route from the following list: • PRESS line button to select outside line. • DIAL 00 to select prime line or last line used.
Speed Dial Numbers, Features or DSS Locations (Programmable Buttons) 11 3 21 4 31 5 41 6 51 7 61 8 71 9 82 0 92 1 10 22 11 2 3 12 24 As you program numbers, fill in the identification strips on your telephone as well as these tables.
Response Message Button Y ou may program a RESPONSE MESSAGE button, which allows you to send an LCD message to a caller who has initiated a SOHV A or intercom call from an LCD speakerphone, or to send an LCD message to an LCD speakerphone that you call and receive a busy signal or no answer .
Feature Buttons Y ou can create feature access buttons to make operation easier . Some features that you may want to use frequently are defined as follows: · Account Code Button —allows you to enter an account code for call record purposes. · Call Forward Button —allows you to forward all of your calls to another telephone.
Y ou can store feature access codes at programmable buttons to provide yourself with one-button access to features that you use quite often. T o find your feature code of interest, refer to Appendix A on page 73. · To manually store an access code, 1.
Notes Programming GCA70-313 60 Non-LCD Station User’s Guide.
Other Advanced Features Line Groups Some systems have telephone lines arranged into line groups that you may access for outside calling instead of selecting an individual line button. · If your system has line groups, access them as follows: 1. PRESS INTERCOM .
Automatic Redial (8124S, 81 12S and 8212S only) If your station has the multiple automatic redial feature enabled, you can place up to 10 numbers in your telephone’ s redial queue. · To use the automatic redial feature to redial a busy or unanswered number, 1.
· To interrupt the redialing procedure so that you can scroll through numbers in your redial queue, 1. While your telephone is in the process of dialing a number , PRESS the programmed AUTOMA TIC REDIAL button twice.
Tracker Paging System The T racker Paging System option allows you to send call back and parked call messages to T racker pagers assigned to station extension numbers. Along with the parked call message, the system parks the call in orbit for retrieval by the paged party .
· To use Tracker to transfer a call to a park orbit for retrieval and transmit the call’s park orbit code and caller ID information (if available), 1. ANSWER call AND PRESS TRNS/CONF . 2. DIAL extension number . 3. PRESS INTERCOM AND DIAL *8 IF the called station does not answer or is busy .
V olume Control Setting Current V olume Level The volume control on your telephone is a multipurpose control you can use to set the volume (loudness) of the ringer , the speaker , the handset, the headset, back - ground music, and the group listening mode.
NOTE : When the call ends, the system resets the loudness of all future calls to the programmed (default) setting. For instructions in setting your sta - tion’ s default volume, see Default V olume Control section in the system spe - cific Advanced Features chapter .
Default V olume Control Y ou can set a permanent loudness level for any volume control setting. The level will remain at this volume (referred to as the default setting) until you change the setting. · To set a permanent speaker, headset, handset, or group listening loudness for all future calls, 1.
Background Music (not available on 81 12N or 8212N) If the telephone system supplies background music, you can turn it on at your station while it is on-hook and idle. The system automatically turns background music off during calls and voice announcements.
Automatic Set Relocation If your installer has equipped your system with automatic set relocation, when you move your telephone to a new location, the system gives you a choice (through a display prompt) as to whether you want to keep your previous programming or use the programming in the new location.
DSS/BLF Console Operation The IB64X, IB48X, and IB24X DSS/BLF consoles have additional buttons and status lights that extend the memory button capability of an adjacent companion telephone.
Accessing The DSS/BLF Console Button Levels The IB24X and IB48X DSS/BLF consoles have four levels of buttons, quadrupling the consoles’ button capacity . The four buttons at the bottom of each console allow you to select which button level is currently active.
Feature Access Codes This chart provides you with a Quick Reference Guide of the feature dialing codes. If you wish, you can detach these pages and keep them near your telephone to serve as a stand alone reference. Chapter 8, Pr ogramming Y our T elephone , describes a method to program these codes on your telephone at unused programmable buttons.
Feature Enable Code Disable Code Call Forward, Ring-No Answer, All Calls INTERCOM + *54 + extension number INTERCOM + #5 Call Forward, Ring-No Answer, Personal Calls INTERCOM + *53 + extension number .
Feature Enable Code Disable Code Hold, Exclusive HOLD + HOLD Hold, Directed INTERCOM + *90 Hold, Directed Pickup INTERCOM + #90 LCD Messaging INTERCOM + *02 + message INTERCOM + #02 Line Group 1 INTER.
Feature Enable Code Disable Code Paging, Meet-Me INTERCOM + 78 Park Orbit Retrieve INTERCOM + # + 910 to 999 Park Orbit Send INTERCOM + * + 910 to 999 Personal Ringing Tones INTERCOM + **4 +t one code.
Feature Enable Code Disable Code Volume Save INTERCOM + **7 Voice-Announce Block INTERCOM + *2 INTERCOM + #2 NOTE : The dialing codes provided in this quick reference guide are default values. Y our system installer has the ability to renumber these codes.
Notes Feature Access Codes GCA70-313 78 Non-LCD Station User’s Guide.
Glossary A Account Code A group of numbers, up to 16 digits in length, entered by station users during incoming or outgoing calls; the system uses account codes to identify the calls by category , or special grouping, for call accounting purposes. All-Call Paging Paging through the intercoms of all stations in the system.
B Block Programming T o eliminate the need to program each station individually , programmers can assign features or functions to groups of stations. Button Query Feature which allows users to display the functions of programmable buttons on LCD telephones.
D Data Interface Unit (DIU) This optional unit provides connections for your standard multiline digital telephone and Industry Standard T elephone (IST) device such as a F AX machine or answering machine. Departmental Station Operation The operation of stations that are organized into departments.
E E&M Tie Lines In telephony , a separate pair of leads to your station which are used by system operators for signaling and supervisory purposes. Exclusive Hold Only the telephone placing the call on hold can retrieve it. Executive Override Breaking into a conversation at a busy called telephone.
L Last Number Redialing Automatically dialing the last number dialed. LCD Liquid crystal display; the alphanumeric display of several Comdial Digital T elephone models. Line Groups Programmers assemble and program outside lines into distinct line groups which users must dial a certain code to access.
P Paging This feature allows station users to dial-up customer provided loudspeaker paging equipment and page over externally placed loudspeakers and determines what paging zones, if any , a station can page over . Prime Line A line designated to a particular telephone and automatically selected when the handset is lifted.
Screened Call T ransfer Allows users to first announce and then transfer both line and intercom calls from one station or group to another . Service Observing Class of service programming option allows users to enter an in-progress call in an unannounced muted mode to monitor the call.
T racker Pager The T racker optional pager system allows you to send and receive messages to T racker pagers assigned to station extension numbers. TRNS/CONF A fixed feature button that allows you to transfer outside calls and set up confer - ence calls.
Speakerphone Characteristics When using your speakerphone, the microphone and loudspeaker are farther away from you than when you use a handset. Both the signal from the loudspeaker and the signal to the microphone must be enhanced.
· Place the telephone on a hard surface and away from table edges. Do not place the telephone in corners or enclosures. Do not let obstructions come between you and the microphone. Rooms with hard, flat surfaces that reflect sound may affect the sound-activated switches.
Feature Networking Support The table below shows all the features available on Set 15A. It identifies whether each feature is for a local stand-alone system or a system-to-system network. System-to-system networking connects several DXP , DXP Plus, FXS and FXT systems together in an arrangement that allows unified communications through the system.
Feature Name T ype Originating/ T erminating/Both Remote Networking Support Feature Parameters Program Feature Auto Redial Originating None Across Network Node Aux Line Across Network Node Aux Ring Lo.
Feature Name T ype Originating/ T erminating/Both Remote Networking Support Feature Parameters Program Feature Dist Ring T erminating None Local Node/Station Dial by Name Originating None Local Node/S.
Feature Name T ype Originating/ T erminating/Both Remote Networking Support Feature Parameters Program Feature Intercom Speed Dial Last Number Dialed Originating None Across Network Node/Station LCD C.
Feature Name T ype Originating/ T erminating/Both Remote Networking Support Feature Parameters Program Feature Quick T ransfer T erminating Comdial Across Network (with limitations) Node/COS Recall Ca.
Feature Name T ype Originating/ T erminating/Both Remote Networking Support Feature Parameters Program Feature System Speed Dial Both None Across Network Node Station Monitoring (DSS/BLF) Both Comdial.
Index A Answering Calls intercom calls, 14 outside calls, 13 Automatic Dialing, 25 Automatic Set Relocation, 70 B Busy Lamp Field (BLF) Light location, 6, 7, 9, 1 1 Button Locations, 6, 7, 9, 11 C Cal.
G Group Listening setting the volume, 67 H Handset, setting volume, 66 Headset setting the volume, 67 Hold Button functions, 8 location, 6, 7, 9, 1 1 meaning of associated light, 1 1 Holding Calls bas.
Subdued Off-Hook V oice Announcement (SOHV A) blocking all SOHV As, 20 making a SOHV A, 32 responding nonverbally , 20 See Also Response Messaging T T AP Button function, 9 location, 6, 7, 9, 1 1 T ra.
Notes GCA70-313 98 Non-LCD Station User’s Guide.
This manual has been developed by Comdial Corpora - tion (the “Company”) and is intended for the use of its customers and service personnel. The information in this manual is subject to change without notice.
GCA70-313.07 05/00 Printed in U.S.A..
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Vertical Communications GCA70-313 è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Vertical Communications GCA70-313 - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Vertical Communications GCA70-313 imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Vertical Communications GCA70-313 ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Vertical Communications GCA70-313, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Vertical Communications GCA70-313.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Vertical Communications GCA70-313. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Vertical Communications GCA70-313 insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
