Manuale d’uso / di manutenzione del prodotto 1.0004 del fabbricante VeriFone
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PAYware Mobile User Guide Version 1.0004.
PAYware Mobile 1.0004 – User Guide 06/22/2010 Page 1 of 34 Notice Copyright June 2010, VeriFone Syste ms, Inc. A ll rights reserved. VeriFo ne, the VeriFone logo, PAYware ® , PAYware Mobile™, PAYware Connect™, and VeriShield Protect are either trademarks or registered trademarks of VeriFone in the United States and/or other countries.
PAYware Mobile 1.0004 – User Guide 06/22/2010 Page 2 of 34 Table of Contents Notice .................................................................................... 1 Overview .....................................................................
PAYware Mobile 1.0004 – User Guide 06/22/2010 Page 3 of 34 Overview PAYware Mobile is VeriFone’s mo bile payment solution that works with iPhone 3G, iPhone 3GS, iPhone 4G, and iPod touch running OS 3.
Getting Started Downloading PAYware Mobile App from App Store The App Store contains many credit card applicat ions, but none like the PAYware Mobile. PAYware Mobile supports VeriShield Prot ect's End-to-End Encryption th rough t he PAY ware Mob ile Ca rd Encryption Sleeve, encrypting the transaction data at the time the card is swipe.
Launch PAYware Mobile Once the PAYware Mobile App has been installed on your iPhone, you may st art the application by touching the “PAYware” icon on the iPh one home screen.
After PAYware Mobile displays its splash screen, you will be asked to create a Security PIN (prior to accessing the main transac tion s creen). Setting Up P A Yware Mobile Once you have set up your PIN, you will be directed to the Initial Setup Assistant to configure the PAYware Mobile application.
Initial Setup Assistant PAYware Mobile includes a simple-to-use setup screen that helps merchants to learn more about the app before actually using it as we ll as offering assistance in setti ng up the application. Each of the four options has an explan ation describing its fun cti o ns.
Test Drive PAYware Mobile's Test Drive Mode can be used to familiarize indi vidual merchants with the use of PAYware Mobile and transacti on pr ocessi ng in general. Consult the section Test Drive Mode (see page 11 ) for more detail s. Merchant Settings Prior to processing tran sa ctions, you must configu r e your merchant settings.
6. Touch the Register iPhone button. Enter the User ID and Pass word you received from your PAYware Connect administrator. Touch the Continue button. 7.
4. You should now see a standard email screen th at already contains your PAYware UDID. Fill out the To: address box with your intended reci pient (should be your PAYware Connect administrator) and touch the Send button. Your phone will deli ver your PAYware UDID and return you to the Merchant Settings screen.
PAYware Mobile 1.0004 – User Guide 06/22/2010 Page 11 of 34 5. Touch the Back button to return to the Menu screen. Clear Account From iPhone WARNING: This will erase yo ur PAYware Mobile Client ID and Device Key . Use this function if you need to deactivate your phone' s access to your PAYware Connect account.
PAYware Mobile 1.0004 – User Guide 06/22/2010 Page 12 of 34 4. To disable Test Drive Mode , simply return to the Merchant Settings screen and select a different mode. Demo Mode PAYware Mobile's Demo Mode is currently only available to specific VeriFone Partners ( Test Drive Mode is available to individual users).
1. Starting from PAYware Mobile's ma in transaction screen, touch the Menu button. 2. You should now see the Menu screen. Scroll down to the Setup section and touch the words Application Settings . 3. You should now see the Application Settings screen.
● Prompt for Email on Submit -- If this is enabled, PAYwar e Mobile will prompt you for an Email Address during transaction. A receipt will be emailed to the address you enter. Clear Log -- Touch this button to er ase all the PAYware Mobile Transaction Log entries stored on your phone.
Firmware Updates ● Update/Restore Bootloader -- Touch this button to update the bootloader for your Secure Card Reader. If your bootloader require s updating, this button will be colored green. Otherwise, this button will be colored blue. ● Update/Restore Firmware -- Touch this button to update your firmware for the Secure Card Reader.
PAYware Mobile 1.0004 – User Guide 06/22/2010 Page 16 of 34 ure nostics button if you have been advi sed to do so by a Support pt you for a standard email screen that already contain s your diagnostic in formation to the PAYware Mobile support k button to return to the Diagnostics screen.
Processing T ransactions with P A Yware Mobile Now that you have set up PAYware Mobile, you are ready to process tr ansactions. Best Practice Note: The following instructions will provid e you with steps for proce ssing transactions with the PAYware Mobile application.
Standard Transaction Processing 1. The first thing you'll need to do is select the type of transaction you would like to process. This can be done by touching the transaction type button at the top-left of the main transaction screen (shown as Sale in the screenshot above).
PAYware Mobile 1.0004 – User Guide 06/22/2010 Page 19 of 34 customer's card number, tr ansa ction a mount, and the authorization code you re ceiv ed from your merchant account provider. • Refund – Use this transaction type to perform a “ret urn,” by creditin g funds back to the cardholder’s account.
Transaction Info Once PAYware Connect has processe d your transaction, PAYware Mobi le will display the results in the Transaction Info window. • VeriShield Protect Status – on the Transaction Inf o Bar, either a G reen or a Red shield icon will depict whether or not the transaction was encrypted by VSP.
• VSP – If you swiped the card through the PAYware Mobile reader, VeriShield Protect (VSP) is applicable and the card data is encrypted. Applicable Transact ion Types are Swiped Sales, Pre Auths, and Refunds (if swiped).
909: Unknown Command Card VSP does not recognize Command Card – please contact PAYware Mobile Support Unable to process transaction 909: READER ENCRYPTION UKNOWN VSP NOT AVAILABLE VSP could not decrypt the Track Data.
P A Yware Mobile Reports There are multiple reporti n g opti ons available within PAYware Mo bile application. PAYware Mobile 1.0004 – User Guide 06/22/2010 Page 23 of 34.
Additional Information Options Additional transaction information can be included with the transaction information sent t o the gateway. The information that you enter here will only be used for the active transaction and will be cleared from the Additional Info screen after it h as been sub mitted.
● Enter Amount (Tip) -- If you enter a tip amount ( example: 2.00 for $2 ) into this field, it will be applied to the active transaction. You may use either this field OR the Enter Percent (Tip) field. ● Enter Percent (Sales Tax) -- If you enter a sales tax percentage ( example: 8.
PAYware Mobile 1.0004 – User Guide 06/22/2010 Page 26 of 34 5. Touch the Back button to return to the main transaction screen. Transaction Search The Transaction Search feature allows you to search for pr eviously completed transactions that reside on the PAYware Connect ga teway.
Transaction Search screen Transaction Search results 4. If you want to send the Search Results to an email address, touch the Email button to open a new email screen. Fill out the To: address box with your inte nded recipient and touch the Send button.
4. Touch the OK button to return to the Menu screen. Transaction Log The Transaction Log is a local listing of all transactions (successful and unsuc cessful) proce ssed through your device and includes co mpr ehensive information a bout each transaction.
4. To remove a transa cti on from the log, touch the Edit button. Next, touch the delete symbol next to the transaction(s) yo u wish to delete. Touch the Delete button to remove the selected transaction s from the log.
4. PAYware Mobile will presen t the Merchant Portal Menu screen. From this window, you can manage your PAYware Connect users or administer your account's settlement.
To create a New User , simply enter a User Name and a Full Name . Specify the Role that you want the user to have (Multi-tiered Ro les can be created by accessing th e full Merchant Portal from a PC- Based Internet connection). Enter (then re-key) a Password that meets the specifications sh own onscreen.
The Settlement Setup screen lets you specify whether you want your batch to be automatically settled at a specific time each date. You can us e the two Settle Email addresses to spe cify who should receive emails indicating the st atuses of att empted batch settlements.
PAYware Mobile 1.0004 – User Guide 06/22/2010 Page 33 of 34 Contact Information Telephone PAYware Mobile Sales: (866) 853-7600 PAYware Mobile Suppo rt: (800) 839-0947 Web Site www.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il VeriFone 1.0004 è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del VeriFone 1.0004 - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso VeriFone 1.0004 imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul VeriFone 1.0004 ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il VeriFone 1.0004, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del VeriFone 1.0004.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il VeriFone 1.0004. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo VeriFone 1.0004 insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
