Manuale d’uso / di manutenzione del prodotto SMS2000 del fabbricante Tut Systems
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TUT Systems, Inc Page 1 of 104 P/N 220-06288-20 TUT Systems SMS2000 User Guide.
TUT Systems, Inc Page 2 of 104 P/N 220-06288-20 No part of this pub lication may be reproduced or tran smitted, in any form or by any means, electronic, mechanical, photocopying, r ecording, or otherwise, without the prior written consent of the publisher.
TUT Systems, Inc Page 3 of 104 P/N 220-06288-20 SMS ™ User’s Guide SMS Software Release 2.3.6.
TUT Systems, Inc Page 4 of 104 P/N 220-06288-20 Content s Contents ............................................................................................................................. 4 List of Tables .........................................
TUT Systems, Inc Page 5 of 104 P/N 220-06288-20 Disabling Automatic Conf iguration Changes .................................................................. 27 Saving a Configuration ...................................................................
TUT Systems, Inc Page 6 of 104 P/N 220-06288-20 Archiving SMS2000 Firmware and distribut ing it from a Server .................................... 42 Verifying a Successful U pgrade .....................................................................
TUT Systems, Inc Page 7 of 104 P/N 220-06288-20 Chapter 10 - Service Creation Using Groups and Rules ............................................. 62 Groups...............................................................................................
TUT Systems, Inc Page 8 of 104 P/N 220-06288-20 Adding the SMS2000 as a C lie nt on the RADIUS Server ............................................... 78 Adding Users to the RADIUS Server ................................................................
TUT Systems, Inc Page 9 of 104 P/N 220-06288-20 Appendix A - RADIUS Access-Accept Dictionary File ............................................... 97 RADIUS Attributes in Access-Accept Packets............................................................
TUT Systems, Inc Page 10 of 104 P/N 220-06288-20 Preface This guides in this series provide detailed information and pro cedures that will allow you to communicate and interface with your SMS2000 and OCS products, complete basic system and network confi guration, and manage y our systems usi ng system administ ration tools.
Introduction TUT Systems, Inc Page 11 of 104 P/N 220-06288-20 Chapter1 - Introduction Tut Systems’ Expresso Subscri ber Management System (SMS2000)and Operati on Center Software (OCS) offer a complete so l ution for delivering and cont rolling Internet Protocol (IP) based services to subscriber s.
Introduction TUT Systems, Inc Page 12 of 104 P/N 220-06288-20 • Portal redirection —Clients can be directed to a “for ced portal” for authentication or to deliver dynam ic content. The service provider is abl e to control and differenti ate network service better.
Introduction TUT Systems, Inc Page 13 of 104 P/N 220-06288-20 Subscriber Management Components The SMS2000 can interact with a num ber of external software and hardware components. Figure 1-1 shows t he subscriber managem ent component s, which are described in SMS2000 Tutorials .
Introduction TUT Systems, Inc Page 14 of 104 P/N 220-06288-20 SMS2000 The SMS2000 consists of hardware and embedded software ge nerally placed on a property to control public network access. The SMS2000 handles packet switching functions, traffic shaping, and address transl ations for a single property.
Introduction TUT Systems, Inc Page 15 of 104 P/N 220-06288-20 “provisioning” and “ou tsourcing.” OCS can perform numerous billing fu nctions. It can bill a subscriber’s credit card perio dic.
Getting Started TUT Systems, Inc Page 16 of 104 P/N 220-06288-20 Chapter 2 - Getting S t arted Before beginning this chapt er, you must have al ready installed y our hardware, completed your cable and power connections, and successfull y powered up your system following the instructions in the SMS2000 Quick Start Guide .
Getting Started TUT Systems, Inc Page 17 of 104 P/N 220-06288-20 Style Conventions To facilitate the proper interp retation of command syntax and parameters as you read this guide, we’ve applied styl e conventions to distingui sh various elements of the comm ands, as well as to show how to use the com mands.
Getting Started TUT Systems, Inc Page 18 of 104 P/N 220-06288-20 Cursor Movement To save time, you can use t he arrow keys on your keyboard to navigat e between levels. The comm and keystrokes are used to m ove the cursor around on the comm and line and within the comm and history buffer.
Initial Configuration TUT Systems, Inc Page 19 of 104 P/N 220-06288-20 Chapter 3 - Initial Configuration You may configure the SMS2000 via a serial interface or a Telnet connection as described in the following secti ons.
Initial Configuration TUT Systems, Inc Page 20 of 104 P/N 220-06288-20 11. Cli ck OK . 12. Set the following parameters in the Settings tab : • Select Terminal keys . • From the Emulation pull-down m enu, select Auto Detect . • Set Backscroll buffer lines to 500 .
Initial Configuration TUT Systems, Inc Page 21 of 104 P/N 220-06288-20 If you have not already done so, connect the PC to the SMS2000 subscriber port, by plugging one end of a cross-over Ethernet cable int o the Ethernet port on the PC and the other end into the subscriber port on the back of t he SMS2000.
Initial Configuration TUT Systems, Inc Page 22 of 104 P/N 220-06288-20 Initial Configuration There are five steps required for the initial configuration of the SMS2000: 1. Step 1 Change the password for security purposes. 2. Step 2 Set the Quick Configurat ion.
Initial Configuration TUT Systems, Inc Page 23 of 104 P/N 220-06288-20 This example resets the system configur ation, setting the lo cal IP address to 192.168.1.244 with a 24-bit subnet m ask (255. 255.255.0) and the default gat eway is 192.168.1.1. There are two DNS servers; the first is 192.
Initial Configuration TUT Systems, Inc Page 24 of 104 P/N 220-06288-20 for example, to save the current configuration, type: sms2000% save Rebooting the System In order for saved configuration ch anges to take effect, y ou must reboot the system .
System Adm inistration TUT Systems, Inc Page 25 of 104 P/N 220-06288-20 Chapter4 - System Administration This chapter describes the system administration activities and commands, including: • Config.
System Adm inistration TUT Systems, Inc Page 26 of 104 P/N 220-06288-20 Mailing the Current Configuration The config-mail command ma ils the current configura tion to the address specified. The SMS2000 uses the SMTP (Sim ple Mail Transfer Protocol ) server specified by the e-m ail address or SMTP-server comm and line param eter.
System Adm inistration TUT Systems, Inc Page 27 of 104 P/N 220-06288-20 Note: Some types of changes, i ncluding adding a static port with the set port comm and or resetting the system configuration wi th the set quick config comm and require that you reboot t he SMS2000 before continuing.
System Adm inistration TUT Systems, Inc Page 28 of 104 P/N 220-06288-20 Saving a Configuration After committing configuration cha nges to the running system, the save com mand is used to store the current configuration t o a startup script, which is executed the next tim e the system boots.
System Adm inistration TUT Systems, Inc Page 29 of 104 P/N 220-06288-20 sms2000% restore config Note: You must reboot the SM S2000 for the restored configuration t o take effect.
System Adm inistration TUT Systems, Inc Page 30 of 104 P/N 220-06288-20 delete smtp - server { server_name | ip_address } For example, to stop forwardi ng mail to the mail server 1.
System Adm inistration TUT Systems, Inc Page 31 of 104 P/N 220-06288-20 Configuring the NTP server To configure a network tim e protocol server for the SMS2000 to use when synchroni zing its clock use the set ntp-server com mand. This com mand requires t hat you have already configured a time zone for t he SMS2000 using the set timezone comman d.
System Adm inistration TUT Systems, Inc Page 32 of 104 P/N 220-06288-20 MDU Lite (LongRun or Hom eRun) for addressing inform ation on new subscribers. The SMS2000 may use polling data from Expresso GS/MDU Chassis equipment to determ ine the room from which a subscriber is generating t raffic.
System Adm inistration TUT Systems, Inc Page 33 of 104 P/N 220-06288-20 sms2000% delete snmp-poll 192.168.254.211 Connectivity and Testing Traceroute To use a standard network application that t rack .
System Adm inistration TUT Systems, Inc Page 34 of 104 P/N 220-06288-20 { left | right }}[ help | ? ] For example, with system linetest on and the SMS2000 reboot ed, the SMS2000 generates a broadcast to the subscriber Et hernet interface once per second.
System Adm inistration TUT Systems, Inc Page 35 of 104 P/N 220-06288-20 To activate a port or range of ports as stati c or dynamic, or t o deactivate one or more ports, use this com mand: set port por.
System Adm inistration TUT Systems, Inc Page 36 of 104 P/N 220-06288-20 displog { on | off } For example, to enable t he display of log m essages in current telnet session window, type: sms2000% displ.
System Adm inistration TUT Systems, Inc Page 37 of 104 P/N 220-06288-20 For example, to reboot the sy stem, type: sms2000% reboot Changing a Password Use the password command to prevent unauthorized users from accessing the SMS2000. Note: A bad password can dramaticall y re duce the system security of the SMS2000.
System Adm inistration TUT Systems, Inc Page 38 of 104 P/N 220-06288-20 SNMP Management Beginning with SM S2.3.6, the SMS supports rem ote SNMP m anagement. SNM P System Contact and System Location will be reported in the SNMP system OID. All SMS OIDs are read-only.
System Adm inistration TUT Systems, Inc Page 39 of 104 P/N 220-06288-20 To view SNMP System location information, type: SMS000$ show snmp system-location SNMP Community You can define up to five SNMP Communitie s with unique IP Addresses for access to MIB objects.
System Adm inistration TUT Systems, Inc Page 40 of 104 P/N 220-06288-20 To delete the SNMP trap recipient, type: SMS2000% snmp delete trap-recipient To view the SNMP trap recipient configurat ion, typ.
System Adm inistration TUT Systems, Inc Page 41 of 104 P/N 220-06288-20 Subscriber Connectivity Commands Setting the ARP Failure Limit The SMS2000 periodically sends an unsolicited ARP request to clients from whom it has not received network traffic for a certain pe riod of time.
System Adm inistration TUT Systems, Inc Page 42 of 104 P/N 220-06288-20 Upgrading from Tut Systems’ Website 1. Go to the Tut Systems webs ite at http://www.tutsystem s.com. 2. On the Support pull-down m enu, click "SMS/ OCS". 3. Click Down loads.
System Adm inistration TUT Systems, Inc Page 43 of 104 P/N 220-06288-20 Verifying a Successful Upgrade 1. After the SMS2000 reboots, tel net to the SMS2000.
System Adm inistration TUT Systems, Inc Page 44 of 104 P/N 220-06288-20 new firmware because the SMS2000 will not boot the older firm ware, it will continue to fail to boot the newer firm ware upon each subsequent boot attem pt. Always download the newer firm ware again in the event of upgrade problem s.
Authentication TUT Systems, Inc Page 45 of 104 P/N 220-06288-20 Chapter 5 - Authentication Authentication is the p rocess of verifying the identity of a sub scriber. Authentication The SMS2000 is capable of perform ing authenticati on by using an external server (OCS or RADIUS).
Authentication TUT Systems, Inc Page 46 of 104 P/N 220-06288-20 Configuring the Command Server Setting the Command Server for OCS Interaction To set the command server for the OCS interaction, use this co mmand: set cmd-serv ip_address For example, to set t he comm and server to 10.
Authentication TUT Systems, Inc Page 47 of 104 P/N 220-06288-20 The auth add web command autom atically adds an allow- net to the specified server so that subscribers can be redirected to the all ow-net without being intercept ed. For more information on allow-nets, see “ Allow-Nets” on page 49 .
Authentication TUT Systems, Inc Page 48 of 104 P/N 220-06288-20 A warning will appear. Note: You do not have to specifically enable authentication. Si mply addi ng a Web or RADIUS server is sufficient. Disabling Authentication Use the auth off comma nd to disable authenticat ion for the current group.
Authentication TUT Systems, Inc Page 49 of 104 P/N 220-06288-20 HTTP Request Throttle Setting the HTTP Request Throttle Use the set http-request throttle command to configure a per-session throttle on the rate at which HTTP requests from that session are handled before authenticat ion.
Authentication TUT Systems, Inc Page 50 of 104 P/N 220-06288-20 Setting an Allow-Net Note: When adding the OCS using the auth add web comm and an allow-net is automatically configured for you . An OCS server will always be added as an allow-net entry when you u se an OCS authentication serv er.
Authentication TUT Systems, Inc Page 51 of 104 P/N 220-06288-20 Deleting an Allow-Net To remove allow-net entries, use this command: delete allow-net [ ip_address netmask | ip_address / masklen | dns-name | dns- name/masklen ] For example, to dele te an allow-net start ing at 192.
Authentication TUT Systems, Inc Page 52 of 104 P/N 220-06288-20 SMS2000 can substitute subscriber informati on for replaceable param eters in the URL. For example, here the set authok com mand is shown usi ng the secret as well as the blockall parameters, and a URL wit h parameters em bedded in it which are handl ed during the redirect.
Authentication TUT Systems, Inc Page 53 of 104 P/N 220-06288-20 • Support RADIUS ports 1812 and 1813 for R ADIUS request and accounting ports (per official RADIUS assigned ports) • Support Session.
Authentication TUT Systems, Inc Page 54 of 104 P/N 220-06288-20 Syntax Description Alias Adding the alias parameter to the end of the auth add radius comma nd will configure the SMS to receive RADIUS response packets from an IP address other that the IP address configured as the RADIUS server.
Authentication TUT Systems, Inc Page 55 of 104 P/N 220-06288-20 The alias parameter can be combined with the multiple RADIUS servers to p rovide fault- tolerant clustered R ADIUS servers. RADIUS server configuration to support this is not covered by this docum entation as serv er confi gurations can vary widely.
Authentication TUT Systems, Inc Page 56 of 104 P/N 220-06288-20 show status radius Shows the status of and configuration of R ADIUS servers in the running system , including whether they are DEAD or ALIVE. If the RADIUS server is DEAD, the command will also indicate the number of minutes until it is alive ag ain.
Authorization TUT Systems, Inc Page 57 of 104 P/N 220-06288-20 Chapter 6 - Authorization Authorization entail s determi ning if a particular user has perm ission to use a service. Authorization The SMS2000 is capable of perform ing authorization by using an external server (OCS or RADIUS) or by using onboard groups and rules.
Accounting TUT Systems, Inc Page 58 of 104 P/N 220-06288-20 Chapter 7 - Accounting Accounting entails t he reporting of network resource usage. Accounting The SMS2000 is capable of performing accounti ng by using an external server (OCS, RADIUS, or Syslog).
Accounting TUT Systems, Inc Page 59 of 104 P/N 220-06288-20 Radius Accounting Configuration Sending Accounting Messages to a RADIUS Server Note: This comm and does not require that y ou have configured RADIUS authentication. When subscribers connect or disconnect, usage data can be sent to a RADIUS accounti ng server.
Provisioning TUT Systems, Inc Page 60 of 104 P/N 220-06288-20 Chapter 8 - Provisioning The SMS2000 is capable of perform ing provisioning by using an external server (OCS or RADIUS) or internally using groups and rules. For m ore informati on on using the OCS to provision the SMS2000, see the OCS User’s Guide .
Billing TUT Systems, Inc Page 61 of 104 P/N 220-06288-20 Chapter 9 - Billing Billing is charging the su bscriber money for using the serv ice. Billing The SMS2000 is capable of performing billing by using an external server (OCS or RADIUS). For more information on using the OCS for billing, see th e OCS User’s Guide .
Service Creation Using Groups and Rules TUT Systems, Inc Page 62 of 104 P/N 220-06288-20 Chapter 10 - Service Creation Using Group s and Rules Groups are created on the SMS2000 in order to provide an easier way to manage multiple subscribers. Subscribers are placed into groups according to a set of rules.
Service Creation Using Groups and Rules TUT Systems, Inc Page 63 of 104 P/N 220-06288-20 Deleting a Group To delete groups with specific charact eristics, use this com mand: group delete groupname For.
Service Creation Using Groups and Rules TUT Systems, Inc Page 64 of 104 P/N 220-06288-20 SMS2000 Rules The SMS2000 includes a mechanis m called rule s. Managers can use the rules directly to create configurations which are specific to their environment.
Service Creation Using Groups and Rules TUT Systems, Inc Page 65 of 104 P/N 220-06288-20 Rule Expression Components A rule expression tells when to apply a rule.
Service Creation Using Groups and Rules TUT Systems, Inc Page 66 of 104 P/N 220-06288-20 VLAN When using a VLAN switch as a wiring soluti on, each VLAN effectively is treated as a “room,” similar to the “snmp-info” used with Tut Systems equipment (e.
Service Creation Using Groups and Rules TUT Systems, Inc Page 67 of 104 P/N 220-06288-20 “not mac=00:11: 22:33:44:55” applies t he rule so long as the MAC address of the unit is not the given address. In other words, it appl ies to every com puter in the world but one.
Service Creation Using Groups and Rules TUT Systems, Inc Page 68 of 104 P/N 220-06288-20 Using Rule Priorities Each rule has a numeric priority; the smaller the number, the greater th e priority. When assigning a group to a new session, the SMS2000 fi rst looks at all rule s with priority 1.
IP Addressing TUT Systems, Inc Page 69 of 104 P/N 220-06288-20 Chapter 1 1 - IP Addressing Tut Systems’ Expresso Subscri ber Management System (SM S2000) and Operation Center Software (OCS) offer a complete so lution for del ivering and controll ing Internet Protocol (IP) based services to subscribers.
IP Addressing TUT Systems, Inc Page 70 of 104 P/N 220-06288-20 Figure 11-1 Plug and Play with NAT Client A belie ves that it’s IP address is 38.1. 43.32 and clie nt B believes it ’s IP address is 141.211.43.87. The SMS2000 will respond to each of these clients as their respective gateways, 38.
IP Addressing TUT Systems, Inc Page 71 of 104 P/N 220-06288-20 through DHCP that corresponds to a real address from one of the SMS2000’s DHCP pools. Note: Addresses in the DHCP pool must be in the same subnet as the SM S2000 or in a control-net. For example, sms2000% group add dhcpers sms2000% dhcp-pool mypool 192.
IP Addressing TUT Systems, Inc Page 72 of 104 P/N 220-06288-20 Configuring a Control Network for Additional Client IP Addresses Note: This comm and is only required when usi ng DHCP or static IP addre.
IP Addressing TUT Systems, Inc Page 73 of 104 P/N 220-06288-20 For example, to set the IP type to DHCP, type: sms2000% iptype DHCP Source-Nets Setting a Source-Net Note: Source nets are only used with IP ty pes 1 to 1 and 1 to 1 unique . The comm and set source-net configures a source-net.
IP Addressing TUT Systems, Inc Page 74 of 104 P/N 220-06288-20 DHCP Creating DHCP Pools Subscribers who use protocols that ar e not NAT-friendly (inc luding some gam ing servers) or who use a dynamic DNS service t o act as a Web server may want to have a non-NATed real DHCP address.
IP Addressing TUT Systems, Inc Page 75 of 104 P/N 220-06288-20 To specify the IP address of a DNS server and (optionally ) add it for use in the active/current group, use this com mand: set dns [ add ] ip_address For example, to configure t he SMS2000 to use 192.
Printing TUT Systems, Inc Page 76 of 104 P/N 220-06288-20 Chapter 12 - Printing The Expresso Subscriber Management Sy stem (SMS2000) offers printing capabilities.
Using SMS with RADIUS Server TUT Systems, Inc Page 77 of 104 P/N 220-06288-20 Chapter 13 - Using SMS2000 with a RADIUS Server SMS2000 can authenticate subscribers a nd send accounting messa ges using RADIUS. Beginning with the 2.3.6 rel ease of SMS software, ma ny RADIUS attributes and additional features have been added.
Using SMS with RADIUS Server TUT Systems, Inc Page 78 of 104 P/N 220-06288-20 Adding the SMS2000 as a Client on the RADIUS Server For the SMS2000 to be a RADIUS client , it must have an ent ry in your RADIUS server’s clients list. The location and format of this list is different for different RADIUS servers.
Using SMS with RADIUS Server TUT Systems, Inc Page 79 of 104 P/N 220-06288-20 If no connect informati on is provided, connect inform ation defaults t o that specified for the default group (called “*” or “star”). Thi s informati on can be specified at the SMS2000.
Using SMS with RADIUS Server TUT Systems, Inc Page 80 of 104 P/N 220-06288-20 Any port combinat ion can be specified when configuring RADIUS servers. See page 53, Chapter 5, for detail s on using the auth add radius comma nd .
Using SMS with RADIUS Server TUT Systems, Inc Page 81 of 104 P/N 220-06288-20 RADIUS Attributes Sent In Access- Request Packets The SMS2000 sends the following attributes in Access-Request packets. The RADIUS server may choose to ignore any or all of th ese.
Using SMS with RADIUS Server TUT Systems, Inc Page 82 of 104 P/N 220-06288-20 Setting Traffic Shaping The SMS2000 provides traffic shaping t o limit the maxim um bandwi dth for a group of subscribers or a static port. The configurat ion paramete rs for traffic shaping that you set with the shape command apply to the active group.
SMS2000 and Property Managem ent System s TUT Systems, Inc Page 83 of 104 P/N 220-06288-20 Chapter 14 - SMS2000 and Property Management Systems (PMS) For hotels desiring PMS billing, the SMS2000 and the OCS can be configured to send billing records to the PMS.
SMS2000 and Property Managem ent System s TUT Systems, Inc Page 84 of 104 P/N 220-06288-20 Note: For more inform ation on using the set pms-server com mand, see the SMS2000 Command Reference.
SMS2000 and Property Managem ent System s TUT Systems, Inc Page 85 of 104 P/N 220-06288-20 That character is used to va lidate that the message was transm itted without errors. It is calculated by adding up all of the character s in the message pro ceeding it (except the STX and modulo the sum by 256).
Customizing SMS2000 We b Authentication with RADIUS TUT Systems, Inc Page 86 of 104 P/N 220-06288-20 Chapter 15 - Customizing SMS2000 W eb Authentication with RADIUS This chapter describes how to work wit h and customize web pages on the SM S2000 when using RADIUS authenticati on.
Customizing SMS2000 We b Authentication with RADIUS TUT Systems, Inc Page 87 of 104 P/N 220-06288-20 If the modified page y ou are loading is the first cust omized page for a group, a new directory is created to store this and other m odified files. This directory is automatically given the same nam e as the active group.
Customizing SMS2000 We b Authentication with RADIUS TUT Systems, Inc Page 88 of 104 P/N 220-06288-20 the location of th e image is relative towhere the file is located. Since th e default pages and their images resi de in the same directory , the default pages load with no problem .
Customizing SMS2000 We b Authentication with RADIUS TUT Systems, Inc Page 89 of 104 P/N 220-06288-20 <FORM NAME="PPAuth" ACTION="PP-Authenticate" METHOD=POST> <INPUT TYPE=.
Customizing SMS2000 We b Authentication with RADIUS TUT Systems, Inc Page 90 of 104 P/N 220-06288-20 <!-- Netscape "HTML Tag Reference" at the URL: > <!-- http://developer.
Configuring Web Proxy Settings TUT Systems, Inc Page 91 of 104 P/N 220-06288-20 Chapter 16 - Configuring W eb Proxy Settings This chapter describes how to configure web proxy settings. Web Proxy Settings Setting the WPAD CURL The SMS2000 supports DNS based web proxy auto discovery .
Configuring Web Proxy Settings TUT Systems, Inc Page 92 of 104 P/N 220-06288-20 Note: Subscribers can manuall y remove a wpad.dat when using Windows 2000/NT by removi ng the following fil e: C:WINNTTemporary Internet Fileswpad.dat The file all versions of Windows should be nam ed sim ilarly.
Configuring Web Proxy Settings TUT Systems, Inc Page 93 of 104 P/N 220-06288-20 For example to show the st atus of proxy server support, type: sms2000% show proxy-server Adding TCP Proxy Ports The SMS2000 automat ically li stens for proxy server connections on port 80 when t he proxy server is enabled.
SMS2000 Troubleshooting TUT Systems, Inc Page 94 of 104 P/N 220-06288-20 Chapter 17 - SMS2000 T roubleshooting SMS2000 Troubleshooting Procedures Table 17-3 provides valuable inform ation for troubl eshooting the SMS2000.
SMS2000 Troubleshooting TUT Systems, Inc Page 95 of 104 P/N 220-06288-20 Problem Area Commands What to Look for From connecting equipment (such as Tut Expresso GS/MDU Chassis), verify that packets are being sent and received. Check the W (mux statistics) or the S from the Expresso Management.
SMS2000 Troubleshooting TUT Systems, Inc Page 96 of 104 P/N 220-06288-20 Problem Area Commands What to Look for Verify OCS screens off- line It is possible to reproduce the subscriber experience from any Web browser.
Appendix TUT Systems, Inc Page 97 of 104 P/N 220-06288-20 Appendix A - RADIUS Access-Accept Dictionary File RADIUS Attributes in Access-Accept Packets The SMS2000 uses the attributes defi ned in the following dicti onary file: # # #RADIUS #Remote Authentication Dial In User Service # #Livingston Enterprises, Inc.
Appendix TUT Systems, Inc Page 98 of 104 P/N 220-06288-20 #7= 1(integer encoding) # ATTRIBUTEUser-Name1string # comment ATTRIBUTEUser-Password2string ATTRIBUTECHAP-Password3string ATTRIBUTENAS-IP-Addr.
Appendix TUT Systems, Inc Page 99 of 104 P/N 220-06288-20 VALUEService-TypeLogin1 VALUEService-TypeFramed2 VALUEService-TypeCallback-Login3 VALUEService-TypeCallback-Framed4 VALUEService-TypeOutbound5.
Appendix TUT Systems, Inc Page 100 of 104 P/N 220-06288-20 VALUEAcct-AuthenticLocal2 #Framed-IP-Address VALUEFramed-IP-AddressAssigned255.255.255.255 #Prompt Values VALUEPromptNo-Echo0 VALUEPromptEcho1 # #Tut Vendor Specific Attrs.
Appendix TUT Systems, Inc Page 101 of 104 P/N 220-06288-20 Appendix B - T echnical Assistance and Customer Support Technical Support Tut Systems offers a com prehensive range of custom er support services, including training, technical assistance, installation, and maintenance agreements.
Appendix TUT Systems, Inc Page 102 of 104 P/N 220-06288-20 • Write the RMA num ber on the shipping box. • Ship the equipment to the address given you by Cust omer Support. Note: Do not return products to Tut Sy stems wit hout first obtaini ng an RMA number.
Appendix TUT Systems, Inc Page 103 of 104 P/N 220-06288-20 Assistance For assistance, contact your nearest representative. FCC Radio Frequency Interference Statement This equipment has been tested and found to com ply with the li mits for a com puting device, pursuant to Part 15 of FCC Rul es.
Appendix TUT Systems, Inc Page 104 of 104 P/N 220-06288-20 prior notice. Purchasers of Tut System s’ products should m ake their own evaluati on to determine the suitability of each product for their specific application.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Tut Systems SMS2000 è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Tut Systems SMS2000 - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Tut Systems SMS2000 imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Tut Systems SMS2000 ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Tut Systems SMS2000, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Tut Systems SMS2000.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Tut Systems SMS2000. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Tut Systems SMS2000 insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
