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Telecommunication Systems Division October 2001 Digital Business Telephone Systems Digital Telephone User Guide (includes LCD, Add-on Module, and Direct Station Selection Console).
Publication Information T oshib a Am er ic a Informa ti on Systems, Inc., T eleco mmu ni ca ti on Systems Division, re ser v es th e ri g ht , without pri or notice, to revise this inf ormation pub li.
Strata DK Digital T elephone 10/01 i Contents Introduction Organizati on ............................... ........................... .................. ........................... ............ .. viii How to Use This Guide.............. ..............
Contents Chapte r 2 – Featu res ii Strata DK Dig ital T elephone 10/01 Quick Reference................ ......... ......... .................. ......... ......... ......... ................................. .1 7 Making an Internal Call ..............
Contents Chapter 2 – Feat ures Strata DK Digital T elephone 10/01 iii Call Waiting .... ........................... ............................................. ....................................... ....44 Conference Ca lls ......................
Contents Chapte r 3 – LCD Op eration iv Strata DK Dig ital T elephone 10/01 Speakerp hone .. ........................... .................. ........................... ........................... .............. ..69 Speed Dial ......................
Contents Chapt er 4 – Full -duplex Sp eakerphon e Strata DK Digital T elephone 10/01 v Silent Messa ging (Busy Stati on) ....................... ........................... ................................110 Memos............................... ...
Contents Appendix B – Centr ex Ap pl ica t ion vi Strata DK Dig ital T elephone 10/01 Appendix B – Centrex Application Flexible Dire ctory Numbering ..................... ........................... ........................... .............. 137 Centrex Feat ure Buttons .
Strata DK Digital T elephone 10/01 vii Introduction This gui de descri bes how to us e the 2000- series digital t elephones for S trata DK systems. Model s covere d in th is user guide include digita l telep hone s equippe d with a Liquid Cr ystal Displa y (LCD) and/o r speakerphone, as well as the f ull-duplex digital speaker phone.
Introduction Organiz ation viii Strata DK Digital T el ephone 10/01 Orga nization ♦ Chapter 1 – T he Grand T our provides an overvie w of the equ i pment, buttons, Light Emit ting Diodes ( LEDs), and LCDs. ♦ Chapter 2 – Features des cribes t he availa ble digital te lephone f eatures i n alphabet ical or der .
Introduction How to Use This Guide Strata DK Digital T elephone 10/01 ix Conventions Letter s in [bra ckets] r epresent buttons whi ch have Dir ectory Numbers o n them. For example: Conventions Descrip tion Note Elab orates s pecific items or r eference s other i nformat ion.
Introduction Related Documents/Media x Strata DK Dig ital T elephone 10/01 Action/Response Related Documents/Media Note Some document s liste d here may app ear in dif ferent versio ns on th e CD-R OM, FY I, or in p rint.
Strata DK Digital T elephone 10/01 1 The Grand T our 1 This chap ter familiarize s you with t he control s and indi cators l ocated on your digi tal telepho ne.
The Grand T our Digita l T elepho ne Model s 2 Strata DK Dig ital T elephone 10/01 Digital T ele phone Mod el s Feature operati ons in thi s guide use the bu tton desi gnations for the 20 00-serie s models.
The Grand T our Buttons Strata DK Digital T elephone 10/01 3 Buttons Figure 1 20-button Digital Spea kerph one wit h LCD 0539 Dial Pad Handset Red/Green LED Indicators LCD Display LCD Control/Soft Key.
The Grand T our Buttons 4 Strata DK Dig ital T elephone 10/01 Buttons There ar e two sets of button s, fixed and flex ible. The fix ed buttons (e.g., 0LF , 0VJ , 5 HGLDO , +R OG , &RQI7 U Q , 9R O ▲ , and 9 RO ▼ ) are st anda rd to eve ry Strata DK 20 00- series tele phone (see Ta b l e 1 ).
The Grand T our Buttons Strata DK Digital T elephone 10/01 5 +ROG (continued) If the hel d party han gs up, th e call is released and the CO provide s a hold- release s ignal. If your tel ephone i s programm ed for Auto matic Hold, e x isti ng calls are automati cally plac ed on hold when you answer a cal l or m ake anothe r call .
The Grand T our Buttons 6 Strata DK Dig ital T elephone 10/01 Flexible Buttons All fle xible but tons must be pr ogrammed for your telephone i n system pro gramming and vary for in dividual telephone s. If a but ton does no t appear o n your d isplay or telepho ne keystr ip label, see your Syste m Administra tor for b utton ass ignments.
The Grand T our Buttons Strata DK Digital T elephone 10/01 7 Directory Number [DN] Butt ons The [DN] butt ons consist of : [PDNs], [SDNs] , and [PhDNs ]. They are used to ini ti at e or answer a call a nd are known a s your ext ension or intercom numb er(s).
The Grand T our Buttons 8 Strata DK Dig ital T elephone 10/01 Figure 2 Multiple Dire ctory Numb ers Example Feature But tons Preprogr ammed feature b uttons can be ass igned to yo ur telep hone and var y for indivi dual tele phones. See T able 18 on Page 139 for a l ist of a ll the po ssible f eature buttons .
The Grand T our LCD Strata DK Digital T elephone 10/01 9 LCD In its idle sta te, the 32 -charact er LCD featu re on your d igital telephone gives you a n accurat e desk cl ock and cal endar combin ation. Wh en you have a n outside call in progres s, an elaps ed time di splay give s a consta nt reminde r of the c all dura tion.
The Grand T our LED I n dica t ors 10 Strata DK Dig ital T elephone 10/01 Both set s of butto ns cannot b e active at the sa me time. ♦ Soft Key s are active when the S oft Keys are t urned on and th e teleph one is a ctive (on a c all). ♦ Control buttons are active when the S oft Keys a re turn ed of f and /or the telephone is idle .
The Grand T our On-ho ok/Of f-hook Strata DK Digital T elephone 10/01 11 On-hook/Off-hook Some pr ocedures i n this us er guide i nstruct you to perform a st ep whil e “ on-hook ” or “ of f-hook. ” These te rms re fer to the p ositi on of t he hand set.
The Grand T our Vo l u m e C o n t r o l s 12 Strata DK Dig ital T elephone 10/01 V olume Con trols Y our telephon e has a vol ume inc rease and de cr ease but ton for contro lling speaker and handset volume leve ls. Y ou must hold do wn either b utton ( 9R O ▲ / 9R O ▼ ) for at least 1/ 8 second f or any volume cha nge to occu r .
The Grand T our Vo l u m e C o n t r o l s Strata DK Digital T elephone 10/01 13 T able 5 Using V ol ▲ /V ol ▼ with Other Butt ons Feature Phone Status Press Co mments Microph one Sensit ivity On-hook/ Off-ho ok While p ressing, hold 0LF and 9R O ▲ 9 R O ▼ for three secon ds.
The Grand T our Vo l u m e C o n t r o l s 14 Strata DK Dig ital T elephone 10/01.
Strata DK Digital T elephone 10/01 15 Features 2 This chap ter lists al l the dig i tal telephone features in al phabetic al order beginning o n Page 20 . The se features can be per formed on 200 0-series digital telephones equipped with or wi thout LCDs.
Feature s Before Y o u Begin 16 Strata DK Dig ital T elephone 10/01 Automatic Line Selection Yo u have Automatic Line Selection, if you h ear dial ton e and the [DN], L ine, or Pooled L i ne Grp LED lights s teady green. The LCD displa ys the statio n number ( 201 ) and th e seize d CO line ( sample shown at r ight).
Feature s Quick Re ference Strata DK Digital T elephone 10/01 17 Quick Referenc e The fo llowing i s a quick r eference chart fo r using you r telepho ne ’ s sta ndard featur es. Making an Internal Call Making an Outside Call 1. Lift t he handset or press 6SNU .
Feature s Quick Re ference 18 Strata DK Dig ital T elephone 10/01 Making an Outside Call to an ISDN T runk press /L QH ...or 3 RROHG /LQH *US ...or [DN], then enter a CO line or line group acce ss code (see “ CO Line Access Codes ” on Pa ge 133 ).
Feature s Quick Re ference Strata DK Digital T elephone 10/01 19 On-Hook Dialing Answering Calls When you rec eive an in coming call, t he LCD displa ys either the C O line ( 10 ) ... or the station ’ s [PDN] ( 210 ). 1. Press 6SNU (if you have Automat ic line sele ction).
Feature s Account Code Cal ls 20 Strata DK Dig ital T elephone 10/01 Incoming Call Notification Muted ri nging whil e you are on a call indicates an in coming call. If anothe r call comes in dur ing th e firs t c all, re lease , tra ns fer , or p lace th e call on hol d , the n a nswe r the second ca ll.
Feature s Account Co de Calls Strata DK Digital T elephone 10/01 21 V oluntary Account Codes (V erifie d/Non-V erified) V oluntary Acco unt Codes ar e usuall y optional . They ca n be entered a fter acc essing a CO line or during a c all, to keep t rack of t he call for clie nt billi ng purpose s.
Feature s Alarm Reset 22 Strata DK Dig ital T elephone 10/01 Alarm Rese t Y our St rata DK syst em can be con nected to a facili ty alarm system. All tel ephones produce a startl ing to ne whenever this ala rm is activat ed. ➤ T o reset th e alar m ➤ Press $ ODUP5 HVHW .
Feature s Attendant Co ns ole Callin g Strata DK Digital T elephone 10/01 23 Attendant Console Calling Up to four Attendant Consoles can b e installed per system. The re can be up to three ways to ca ll the At tendant Con sole, depen ding upon sy stem progra mming.
Feature s Automatic Bu sy Redial (ABR) 24 Strata DK Dig ital T elephone 10/01 ➤ T o activate ABR ➤ T o cancel ABR ➤ Press $ XWR %XV5 H GLDO ...or [DN] + . 1. When you rea ch a busy number , press $XWR%XV5 H GLDO The LED flashes red.
Feature s Automatic Callback (ACB) Strata DK Digital T elephone 10/01 25 Automatic C allback (ACB) After r eachi ng a bu sy/DND st ation , you c an set ACB to h ave the s ystem c all you bac k when the c alled st ation bec omes availa ble.
Feature s Automati c Hold 26 Strata DK Dig ital T elephone 10/01 ➤ T o cancel ACB (to bus y or DND station) ➤ Press $ XWR &DOOEDFN or [DN] + . Automatic Hold Automatic Hold enable s yo u to aut omaticall y p lace a call on hol d by pressing anothe r outs ide /L QH or a [DN] button — there is no ne ed to p re ss +R OG .
Feature s BGM Over T elephone S peakers Strata DK Digital T elephone 10/01 27 BGM Over T elephone Speakers BGM over e xternal spea kers is c ontrolled by the Syste m Administrat or . If BGM is enabled, you can turn it ON/OFF fo r your individua l stati on speaker .
Feature s Call F orward 28 Strata DK Dig ital T elephone 10/01 Call Forward Modes Y ou can set yo ur telephone [PDNs] or [PhDNs] for a vari ety of Cal l Forward mod es: ♦ Call Forward — Al l Calls forwards all calls i mmediately; y our telephone does not ring when called.
Feature s Call Forwa rd Strata DK Digital T elephone 10/01 29 ♦ Call Forwar d — Fi xed forward s i mmed ia tel y t o a s ta ti on or voi ce mail device se t in syst em programming all inte rnal, pri vate or DI D CO line calls to your st ation. Y our station do es not ring when ca lled.
Feature s Call F orward 30 Strata DK Dig ital T elephone 10/01 Receive CF Call When a call is for warded to your [DN] ( 21 0 ), the cal ling [DN] ( 205 ) is displ aye d on th e le ft and the [DN] cal le d is displa yed on th e right [203] .
Feature s Call Forwa rd Strata DK Digital T elephone 10/01 31 Call Forward – Busy ➤ T o cancel a Call Forward – Busy ➤ Press &DOO) UZG%XV + 6SNU ...or [PDN] + + 6SNU . Call Forward – No Answer 1. Press &DOO) UZG %XV .
Feature s Call F orward 32 Strata DK Dig ital T elephone 10/01 ➤ T o cancel a Call Forward — No Answer ➤ Press &DOO) UZG1R$QVZHU + 6SNU ...or [PDN] + + 6SNU . Call Forward – Busy/No A nswer 3. Press 6SHHG'LDO .
Feature s Call Forwa rd Strata DK Digital T elephone 10/01 33 ➤ T o cancel a Call Forward – Busy/No Answer ➤ Press &DOO) UZG%XV1$QV + 6SNU ...or [PDN] + + 6SNU . Call Forward – Fixed ➤ Press &DOO) UZGWR .
Feature s Call F orward 34 Strata DK Dig ital T elephone 10/01 Call Forward — Exter nal ➤ T o cancel a Call Forward – Externa l ➤ Press &DOO) UZG([WHU QDO .
Feature s Call Forwa rd Strata DK Digital T elephone 10/01 35 Remote Destination Change If Call Forward-Ext ernal mode is set at yo ur station, you can change the f orwarding destina tion fr om a telepho ne outside of the sy stem. ➤ T o change the dest ination number 1.
Feature s Call Pa rk Orbits 36 Strata DK Dig ital T elephone 10/01 Call Park Orbits The Call P ark fe ature ena bles you t o hold a cal l tempora rily in an orbit (th e area wher e the cal l is held). An yone can retrie v6e the cal l from the orbit us ing the sa me or a dif f er ent station.
Feature s Call Park Orbit s Strata DK Digital T elephone 10/01 37 ♦ If your station is busy , the pa rked call camps-on. If you ha ve an LCD telepho ne, you can let the system aut omatically s elect an availa ble orbit number which displays on your LCD.
Feature s Call Park and Page 38 Strata DK Dig ital T elephone 10/01 ➤ T o retriev e a park ed ca ll Call Park and Page Y ou can use th e Park fea ture in c onjunctio n with the Page feature. This op eration c an be progr ammed on a 6SHHG'LDO button for one-touch activation (Se e “ Featur e Acce ss Co des ” on Page 73 .
Feature s Call Park and Page Strata DK Digital T elephone 10/01 39 3. E nter a [DN] or a Page Group or Zone access c ode (see T ables 14 and 15 on Page 135 , respect ively). After you enter an Or bit Number , a short b urst of d ial tone prompt s you to en ter the Pa ge access code.
Feature s Call Pi ckup 40 Strata DK Dig ital T elephone 10/01 Call Pickup Y ou can pick up a call th at is ri nging anot her sta tion ’ s [PDN] or [PhDN] , a c a ll pla ced on hold at anoth er station and other t ypes of ca lls.
Feature s Call Pickup Strata DK Digital T elephone 10/01 41 ➤ T o pick up a ringi ng CO line in a tena nt system Group Pickup St ations ca n be assign ed in syst em programming to Pickup Groups.
Feature s Call T r ansfer with Camp-on 42 Strata DK Dig ital T elephone 10/01 Page/Internal Call Pick up This fea ture p icks up I nter nal (s tati on to st ation ), Group P age, and Al l Call Page cal ls.
Feature s Call T ransfer with Camp-on Strata DK Digital T elephone 10/01 43 ...or if the s tation is busy or doe s not answer , hang up The Line LED f lashes gr een (on-ho ld). If yo u tra nsfer red t he ca ll fr om a [DN ], th e [D N] ’ s LED turn s off .
Feature s Call W aiting 44 Strata DK Dig ital T elephone 10/01 Call W a iting Y ou can answ er a call t hat is tr ansferr ed to your station, even when your statio n is busy . When another c all is camped onto your s tation, you he ar two camp- on tone beeps and the [DN] or Line LED fla shes red (on- hold).
Feature s Confe renc e Ca ll s Strata DK Digital T elephone 10/01 45 Conference Calls This fea t ure enables you to add oth er parties to a n existi ng call.
Feature s Date/Ti me/ Day Adju stment 46 Strata DK Dig ital T elephone 10/01 Date/Time/Day Adjustment This fea t ure is performed f rom a desig nated sta tion.
Feature s Direct Inward System Access (DISA) Strata DK Digital T elephone 10/01 47 DISA Calls - External 1. From outsi de the system, cal l the DISA CO line te lephone number . Y ou hear a ri ngback tone signal, t hen an int ernal dia l tone for 10 seco nds.
Feature s Direct Stat ion Selection (DSS) Buttons (Hotline) 48 Strata DK Dig ital T elephone 10/01 Direct Station Selection (DSS) Buttons (Hotline) This opt ional feature e nable s you to use a '66 button to c onnect dir ectly t o another stat ion ’ s [PDN].
Feature s Door Lock(s) Strata DK Digital T elephone 10/01 49 ➤ T o activate/de activate DND ➤ Press 'R1RW'LVWXUE . The LED li ghts ste ady red and DND mode is act ivated.
Feature s Door Ph one(s) 50 Strata DK Dig ital T elephone 10/01 Door Ph one(s) Door phones can be use d to call digit al/electr onic tel ephones se lected i n system programmin g. When a door ph one calls , you hear a distinc tive ringin g tone, one o r five t imes (set in system progr amming).
Feature s Door P hone (s) Strata DK Digital T elephone 10/01 51 ➤ T o answer a door phone call ➤ T o call/monitor a do or phone 1. Lift t he handset . If you li ft the ha ndset whil e the door phone is s till ringing, the [DN] LED fl ashes gre en (in-us e) and you are conne cted to t he door phone .
Feature s DTMF T one Dialin g with * an d # 52 Strata DK Dig ital T elephone 10/01 ➤ T o call fr om a door phone DTMF T one Dialing wi th * and # Y ou may have to s end and DTMF tones to some devi ces or se rvices, s uch as a voice ma il devi ce or c omputer out put ser vice.
Feature s Emergenc y Ring dow n /Hotl ine Servic e Strata DK Digital T elephone 10/01 53 Emerge nc y Ringdo wn/Ho t line Serv ice The Emer gency Ringdown or Hot line Servic e feature enabl es standa rd telep hones to automa ticall y ring a de signated e xtension by going of f-hook.
Feature s Hands free Answerb ack 54 Strata DK Dig ital T elephone 10/01 Hands free An swerback Y ou can talk back to interna l or incomi ng T ie Line call s without l ifting the handse t. ➤ T o receive a hand sfree in terna l call Notes ● A [DN] must be pressed ( or the handse t must be taken of f-hook) to actua lly answer the call.
Feature s Hand sfre e M oni tori ng Strata DK Digital T elephone 10/01 55 Handsfree Monitorin g Calls pl aced on hol d by an outs ide party may be moni tored han dsfree.
Feature s ISDN Ou tgoing Call ing 56 Strata DK Dig ital T elephone 10/01 ISDN Outg oing Calling This fea t ure enables you to make o utgoing ca ll using an Integrated Se rvices Digit al Network (I SDN) trunk, p rovided t hat you are connecte d to a S trata DK42 4i, DK424 with sof tware Release 4.
Feature s Messa ge Wai ting Strata DK Digital T elephone 10/01 57 Message W aiting If you ca ll a busy station [DN] or its user does not answer , you can leave a message waiting indicati on at the station. The Ms g LED at the called station flashes and the user ca n cal l you back by pr essin g the 0VJ but ton wi th t he fl ashing LED.
Feature s Messa ge W a itin g 58 Strata DK Dig ital T elephone 10/01 ➤ T o cancel th e Msg light The LCD can sh ow up to three stat ions that h ave le ft messag es for the [PDN] and th ree fo r each of your [PhD Ns]. 2. Press 6FUROO to display them.
Feature s Messa ge Wai ting Strata DK Digital T elephone 10/01 59 Message W aitin g Light on [PhDN/MW ] ➤ T o respond to [PhDN/ MW] ➤ T o cancel [PhDN/M W] Message W aitin g Light on Another T elephon e ➤ T o set a messa ge waiting li ght on ano ther tele phone 1.
Feature s Micr ophone C ut-Of f 60 Strata DK Dig ital T elephone 10/01 ➤ T o cancel a messag e light se t on another station ➤ Press [DN] and dia l plus th e [P DN] or [Ph D N] that has the message li ght set .
Feature s Off-hook Call Annou nce (OCA) Strata DK Digital T elephone 10/01 61 ♦ Handset Off -hook Call Annou nce (HS-OCA) – lets callers make an announcemen t through the han dset (or headset) .
Feature s Off-hook Call Annou nce (OCA) 62 Strata DK Dig ital T elephone 10/01 HS-OCA ➤ T o answer an HS-OCA ta lkback call ➤ T o disconnect an HS-O CA call to your s tation ➤ Press 6SNU . The HS-OCA call di sconnects . SP-OCA ➤ T o answer an SP-OCA call ➤ Speak towa rd the micr ophone of yo ur phone.
Feature s Overri de Call s Strata DK Digital T elephone 10/01 63 Overr id e Calls The availab le override features are: ♦ Busy Overri de (BOV) – enabl es you to send a muted rin g tone to a busy stat ion to indi cate that a call is waitin g.
Feature s Override Calls 64 Strata DK Dig ital T elephone 10/01 Busy Override Do Not Disturb Override Executive Override ➤ After r eaching a busy stati on, press . A mute d tone is heard at the busy stat ion, indi cating th at a call is waiting.
Feature s Overri de Call s Strata DK Digital T elephone 10/01 65 Privacy Override T oll Restriction Override ➤ After r eaching a busy stati on, press /LQH . Connected p arties ma y hear an optional tone si gnal bef ore you are co nnected. Y our station ’ s LCD disp lays t he CO line ide ntifica tion, Line 03 .
Feature s Page Announc em en ts 66 Strata DK Dig ital T elephone 10/01 Page Anno un cement s S tation users can make page anno uncement s to telephon es and external speakers. ➤ T o make a page announcement All Call Page Y ou can make an Al l Call Pag e to digit al/elect ronic tel ephones as signed to the “ All Call Page Group.
Feature s Privacy On -Lin e Strata DK Digital T elephone 10/01 67 Privacy On-Line W ith this fe ature, you can blo ck those wi th Privacy Over ride fr om entering your CO line. The button doe s not bloc k Busy or Exec utive Over ride. ➤ T o set/cancel privacy ➤ Press 3ULYDF R Q/LQH to set priv acy .
Feature s Relea se and Answ er 68 Strata DK Dig ital T elephone 10/01 Rele ase an d Answer This feat ur e en a bles y ou to a utom atica lly di scon nect o r tra n sfer an act iv e call and answer a new call using a bu tton, ins tead of a hookswitc h.
Feature s Speakerp hone Strata DK Digital T elephone 10/01 69 ➤ T o call a saved t elephone number ➤ Access a [ DN] or CO line, then press 6 DY H /DVW1XPE HU .
Feature s Speed Dia l 70 Strata DK Dig ital T elephone 10/01 ➤ T o answer an incoming call usin g speakerphone Speed Di al Speed Dia l enab les y ou t o cal l a telephone numbe r wi t h a br ie f acce ss co de.
Feature s Speed D ial Strata DK Digital T elephone 10/01 71 ➤ T o store/ repl ace a telephon e number on a Stat ion Speed Dia l button ➤ T o clear a telephone number on a Stat ion Speed Dia l button ➤ Repeat t he previou s procedur e on Page 71 , skippi ng Ste p 3 .
Feature s Speed Dia l – Advance d Feat ures 72 Strata DK Dig ital T elephone 10/01 ➤ T o make a call usi ng a Speed Dial butt on or acces s code Speed Di al – Advanced Fe atures Feature Access C.
Feature s Speed Dia l – Advanced Fea tures Strata DK Digital T elephone 10/01 73 ➤ T o store a featu re ont o a code ➤ 5 HGLDO + 6SHH G'LDO + Spee d Dial Acce ss Code + Feat ure Acces s Code + 5 HGLDO . Important! ● Do not lift th e handset.
Feature s Speed Dia l – Advance d Feat ures 74 Strata DK Dig ital T elephone 10/01 Outgoin g Calls [PDN] + CO line access code (See T able 13 on Pag e 134 .) Overrides (Busy , DND) Over rides ( Execut ive) Page Access 4 +ROG + [PD N] + #X XX #XXX = P age Acce ss code - “ Paging Acc ess Codes ” on Pages 135 and 135 .
Feature s Speed Dia l – Advanced Fea tures Strata DK Digital T elephone 10/01 75 Speed Dial Pause and Flash Storage Some Spee d Dial number s may requi re a pause (long or r egular) or hookflash be include d (e.g., ton e delay re quires a p ause at t he beginni ng of a Spee d Dial number ).
Feature s Speed Dia l – Advance d Feat ures 76 Strata DK Dig ital T elephone 10/01 ➤ T o link statio n/system sp eed dial numbers Linked Speed Di al Example The Syste m Administ rator ca n store a CO lin e access c ode plus i ntern ational long distanc e diali ng codes in System Speed Di al locat ions (See T able 17 on Page 13 6 ).
Feature s Speed Dia l – Advanced Fea tures Strata DK Digital T elephone 10/01 77 Note When y ou press [PDN] , the le tter “ I ” ( Int er com) i s d is pla yed on your LCD.
Feature s Time d R emind ers 78 Strata DK Dig ital T elephone 10/01 ➤ T o chain dial Speed Dia l numbers Tim e d R e mi n d e r s Y ou can set f ive separ ate reminder s at your s tation. At the time (ho ur and minut e) set by you, your tele phone beeps .
Feature s Ti med Remin ders Strata DK Digital T elephone 10/01 79 ➤ T o cancel a T imed Reminder 4. E nter d es ire d L CD message s tation number ( ~ ) or system numbe r ( ~ ) .
Feature s T one/Puls e Dialing 80 Strata DK Dig ital T elephone 10/01 T one/Pulse Dialing W ith some older Central Of fices, you may hav e to make ca lls on CO li nes that are programmed f or rotar y dial pu lses.
Feature s T w o (T andem) CO Line Connec tion Strata DK Digital T elephone 10/01 81 CO Buttons This fea t ure allows a st ation us er to conne ct two CO li nes, th en drop out of the conversa tion.
Feature s T wo (T andem) CO Line Conne ction 82 Strata DK Dig ital T elephone 10/01 ➤ T o connect two out side line s (using a /LQH butto n) 1. Press CO /L QH ...or 3 RROHG /LQH *U S and dial a telepho ne number . Y ou hear dial tone. 2. After t he part y answers, pre ss &QI 7U Q .
Feature s T w o (T andem) CO Line Connec tion Strata DK Digital T elephone 10/01 83 Supervision ➤ T o supervise a t andem call and rele ase it 5. Press &QI7 U Q and hang up. Y ou hear dial tone. Both Line LEDs continu e to flash (exc lusiv e-hol d rate ) and t he two lines are connec t ed.
Feature s V oice Mail Inte gration 84 Strata DK Dig ital T elephone 10/01 V oice Mail Integration This sec t ion explains ho w to progra m your te lephone fo r Call For ward and ret rieve mess ages when usin g a T oshib a V oice Mail Syste m wi th yo ur Strata DK syst em.
Feature s V oice Mail In tegration Strata DK Digital T elephone 10/01 85 ➤ T o cancel the mai lbox number ➤ Press [ DN] + + 5H G L D O . Message Retrieval Y ou can progr am a flashing 06* o r [PhDN/MW] to au tomati cally re trieve yo ur voice mail messag es wh en it i s pres sed.
Feature s V oice Mail Inte gration 86 Strata DK Dig ital T elephone 10/01 ➤ T o retriev e messa ges wi th 0VJ or [PhDN/ MW] butt on ➤ Press 0V J [PhDN/MW] button wi th flashing LED. ➤ T o cancel automati c re trieval ➤ Press [ DN] + + 5H G L D O .
Feature s V oice Mail In tegration Strata DK Digital T elephone 10/01 87 Call Forward to V oice S ystems By se tting Call Fo rwar d to th e T oshiba V o ice Mai l Syst em on your te leph one, ca ller s are aut omaticall y connecte d to your v oice mailb ox.
Feature s V oice Mail Inte gration 88 Strata DK Dig ital T elephone 10/01 ➤ T o cancel Call Fo rward ➤ Press Cal l Forward button The Call Forward LED turn s off . Note Call Forwar d buttons apply only to [PDNs] and not to [PhDNs]. ...or pres s a [PDN] or [PhDN] + , th en hang up.
Strata DK Digital T elephone 10/01 89 LCD Operation 3 This cha pter covers the LCD, its but tons and di splays. Spe cial featu r es available only with the LCD are descr ibed in de tail and step-by- step instr uctions on using the m are given. ( For digit al telep hone standa rd featu res, see Chapt er 2 – Featu r es .
LCD Operation Control Buttons 90 Strata DK Dig ital T elephone 10/01 Control B uttons The 0R GH , 3D JH and 6FUROO buttons are acti ve when Soft Keys are t urned of f or your tel ephone is idle.
LCD Operation Soft Keys Strata DK Digital T elephone 10/01 91 ➤ T o Exit from any Mode Soft Keys The Soft Ke y featur e provides a quick-a nd-easy way to access frequent ly-used featur es during a call. When Soft Keys a re on, they replace the Mode, P age, and Scroll functi ons.
LCD Operation Soft Keys 92 Strata DK Dig ital T elephone 10/01 ➤ T o turn Soft Keys ON ➤ T o turn Soft Keys OFF Soft Key Display Abbrevia ted Soft Ke y feature prompts di splay on th e LCD above t he Cont rol b utt ons ( 0RGH , 3DJ H , and 6FU ROO ).
LCD Operation Soft Keys Strata DK Digital T elephone 10/01 93 Example: Using Soft Keys to Make a Conference Call While on an outside c all ( LINE 3 ) you init iated, yo ur LCD dis plays the pr ompt s ABR , CONF , and PGE d uring the first 30 seconds ( if ABR does no t appear , then this featur e was not assigne d in syste m programmi ng).
LCD Operation Soft Keys 94 Strata DK Dig ital T elephone 10/01 If you hav e V oice Firs t Signalin g, the display c hanges to: If you hav e T one First Signalin g, the phone rings station [203] and the dis play changes t o: 4. (Optiona l) If you have voice first s igna ling, announce t he call to stati on 203 .
LCD Operation Soft Keys Strata DK Digital T elephone 10/01 95 Soft Key Prompts Ta b l e 9 provides d efiniti ons of al l of the So ft Key prompt s that co uld appear on your LCD. T able 9 Soft Key Prompts Soft Key Definition ABR Activates Automati c Busy Red ial after d ialing a busy outside te lephone n umber .
LCD Operation Busy La mp Field (BLF) Disp lay 96 Strata DK Dig ital T elephone 10/01 Busy Lamp Field (BLF) Display This fea ture disp lays when a st ation is busy or rin ging on any t ype of [DN] or CO line.
LCD Operation Caller ID/ANI/ DNIS Informati on Mode Strata DK Digital T elephone 10/01 97 Caller ID/ANI/DNIS Informatio n Mode Automatic Number Ident ification (ANI) info rmation ca nnot co-ex ist on the same telep hone L CD wit h Dia led Num b er Ide ntifi catio n Serv i ce (DN IS) i n form ation .
LCD Operation Caller ID/ANI/DNIS Informatio n Mode 98 Strata DK Dig ital T elephone 10/01 T a ble 10 DNIS/ANI Samp les Function ANI/Calle r ID Number 1 1. Caller ID numbers do not dis play CN: before the numbe r, whereas ANI does. DNIS/Caller ID Name Incoming Cal l Incoming ACD Call Answered in coming or trans ferred cal l.
LCD Operation Call Park O rbit List Display Strata DK Digital T elephone 10/01 99 Call Park Orbit Li st Display This fea t ure enables you to monitor (v iew) the c alls tha t are par ked at your station .
LCD Operation Retrieve and Auto Dia l Lost Call s 100 Strata D K Digital T elephone 10/01 Note CN: Ident ifie s A NI c al ls as o ppos ed to Ca ller ID calls whic h do no t displ ay CN: . ➤ T o dele te lost c all ➤ T o Auto Dial the l ost call ...
LCD Operation Messag es, Mem os, and Nam e Disp lay Strata DK Digital T elephone 10/01 101 Messages, Memos, and Name Displa y The LCD on your telephone can be use d to send or receive messages to/from other LCD tele phone user s (sample s hown at rig ht).
LCD Operation Messa ges, Memos , and Na me Dis play 102 Strata D K Digital T elephone 10/01 ➤ T o enter LCD charact ers 1. A ccess mess a ge/ memo/name displ ay .
LCD Operation Messag es Strata DK Digital T elephone 10/01 103 Messages There ar e three ba sic LCD messag e functions: ♦ Advisory mes saging enabl es you t o stor e an in form at ive m essag e for L C D telepho nes that call your phone. ♦ Silent me ssaging enable s you to wri te a message t hat you ca n send to bus y LCD telepho nes.
LCD Operation Messa ges 104 Strata D K Digital T elephone 10/01 System Messages 60~ 64 System messages 60~ 64 are stand ard messages. Y ou can “ fill in th e blan ks ” of messages 62~64 (see below). Example: Mess age 64 can be edited to read RETURN ON JAN.
LCD Operation Messag es Strata DK Digital T elephone 10/01 105 ➤ T o set an advisor y message fo r incoming ca lls 3. E nter th e mess a ge. (See “ T o ente r L CD charact ers ” on Page 102 .) The LCD Msg Sel ect/[PDN] LED light s steadi ly , and the LCD displ ays the mes sage.
LCD Operation Messa ges 106 Strata D K Digital T elephone 10/01 ➤ T o cancel an advis ory message t hat has bee n set at your station ➤ Press / &'0VJ6H OHFW ...or [PDN] + + 6SNU . The LED goes o ut. If a station mes s age was sent, thi s procedur e does not erase it.
LCD Operation Messag es Strata DK Digital T elephone 10/01 107 Message Notifications W ith an LCD tel ephone, you can set short messages (up to 3 2 charact ers) that display to call ers with LCD telephone s. Any stat ion can record a me ss age; ho wever , only sta tions with an LCD are able to see the sto red message s.
LCD Operation Messa ges 108 Strata D K Digital T elephone 10/01 ➤ T o recei ve a notifi cation st ation message ➤ Press 0V J when your tel ephone Msg LED is flashin g.
LCD Operation Messag es Strata DK Digital T elephone 10/01 109 ➤ T o recei ve a notifi cation mess age ➤ Press 0V J . 3. Press 3DJH . 4. Dial the origina ting [PDN]. This c an be your nu mber or another s tation n umber . 5. Press 3DJH . 6. E nter th e mess a ge number (stati on a ; s ystem , a ).
LCD Operation Messa ges 11 0 Strata DK Dig ital T elephone 10/01 ➤ T o cancel the mess age from the t elephone t hat set th e message ➤ Press [ PDN] and dial ;;; , where XXX is th e [PDN] of th e telepho ne that set the messa ge.
LCD Operation Memo s Strata DK Digital T elephone 10/01 111 ➤ T o return t o a busy sta tion message after r eceiving a busy st ation messa ge Memos Speed Dial Memos Y ou can stor e names (12 c haracters max.) f or each of 40 stati on speed di al numbers.
LCD Operation Memos 11 2 Strata DK Dig ital T elephone 10/01 ➤ T o display the Speed Di al number and memo ➤ Press 0R GH + ;a; , where X~X is t he speed di al number to be displaye d. ➤ T o dial a Speed Dia l number 4. E n ter the name o r memo (12 char acters maximum).
LCD Operation Name /N um ber Disp la y Strata DK Digital T elephone 10/01 11 3 ➤ T o check a speed di al number Timed Reminders See “ T imed Reminders ” on Page 7 8 . Name/Number Displa y This featur e ena bles y ou to e nter a n ame/ title, te leph one nu mber, locati on, et c .
LCD Operation Name/ N um ber Disp lay 11 4 Strata DK Dig ital T elephone 10/01 ➤ T o ente r name /numb e r info rmati on ➤ T o clear name/number display 1. Press [ DN] + . 2. E n ter the new informat ion (up t o 16 charact ers, e.g., user name and st ation number).
LCD Operation Name /N um ber Disp la y Strata DK Digital T elephone 10/01 11 5 ➤ T o erase name/number d isplay Afte r cle ar: A nam e is displace d by message and call forward s ettings i f they ar e set. Note This proc edure does not eras e the name/ number .
LCD Operation Name/ N um ber Disp lay 11 6 Strata DK Dig ital T elephone 10/01.
Strata DK Digital T elephone 10/01 11 7 Full-duplex Speakerphone 4 This chap ter explains ho w to u se the Ful l-duplex Digital Sp eakerphone (DKT2020-FDSP) . The DKT2020- FDSP is design ed to al low bo th par ties of a spea kerphon e cal l to speak simu ltane ously .
Full-duplex Speakerphone DIP Switches 11 8 Strata DK Dig ital T elephone 10/01 Important! The DKT2020-FDSP ’ s full-dupl ex operat ion depends on t he speake r volume set ting. Raising o r lowering speake r volume dir ectly a ffects t he perfor mance of the full-du plex operati on.
Full-duplex Speakerphone DIP Switches Strata DK Digital T elephone 10/01 11 9 Figure 4 Location of D IP Switches T able 12 sho ws the swit ch positions for the thr ee dif ferent sett ings.
Full-duplex Speakerphone DIP Switches 120 Strata D K Digital T elephone 10/01 Note The f irst fo ur DIP swit ches are us ed to s elect t he co untry , same as all ot her DK2000-ser ies tel ephones. Th e defaul t DIP switch sett ings (1 ~4) are preset to On for th e USA and Canada.
Full-duplex Speakerphone DIP Switches Strata DK Digital T elephone 10/01 121 Figure 7 External Microph one On /Off Figure 5 RFDM Plug on DKT2020-FDSP Figure 6 RFDM Uni t 5218 EXT MIC EXT MIC LOW HIGH .
Full-duplex Speakerphone DIP Switches 122 Strata D K Digital T elephone 10/01 Figure 8 Ex ternal Microph one V oice Pick-up Pa th Speech T raining Mode When the DKT2020 -FDSP is used in speake rphone mode, i t adjusts t o both the telep hone line ’ s and room ’ s acoustic pr operties.
Full-duplex Speakerphone DIP Switches Strata DK Digital T elephone 10/01 123 ➤ T o force t he telepho ne into Spee ch T raining mode ➤ Duri ng a ca ll, mo ment arily press 9R O ▲ , 9R O ▼ , +ROG or 0,& . During Spe ech T raining mode, the speakerpho ne operat es in half -duplex mod e.
Full-duplex Speakerphone DIP Switches 124 Strata D K Digital T elephone 10/01 ➤ T o toggle full /half-dup lex mode Notes ● Butt on 10 fu nctio ns the sa me fo r Inte rn al an d/or E xtern a l Micro phon e .
Strata DK Digital T elephone 10/01 125 Add-on Module/DSS Console 5 This cha pter provides an equipment o verview of the foll owing two opt ional un its and descri bes the fe atures bu ttons and their associat ed LEDs. ♦ Digital Add-on Module (DADM) – add 20 featur e buttons to 2000-s eries di gital telepho nes.
Add-on Module/DSS Console DADM 126 Strata D K Digital T elephone 10/01 ♦ A Line (CO) LED is g reen whe n the CO line is in use by the DADM consol e user .
Add-on Module/DSS Console DSS Consol e Strata DK Digital T elephone 10/01 127 DSS Console The DSS conso l e operates al ongside of a digita l telepho ne to provide the telephone with 60 ad ditional feature buttons. The buttons can be prog rammed for [ DSS], CO line ac cess, All Ca ll Page, Night T ransfer , and St ation or Syst em Speed Dial .
Add-on Module/DSS Console [DSS] Button 128 Strata D K Digital T elephone 10/01 [DSS] Button The Direc t St ation Sel ect [DSS] bu tton can a ppear on both t he DADM and DSS Console. Ea ch DSS button is associ ated wit h a parti cular st ation in y our telep hone system.
Add-on Module/DSS Console Feat ures Strata DK Digital T elephone 10/01 129 ➤ T o transfer a ca ll to an i dle stati on Call T r ansfer with Camp-on Y ou can tran sfer a ca ll to a busy stat ion from ei ther a DSS console or an DADM.
Add-on Module/DSS Console Features 130 Strata D K Digital T elephone 10/01 Call Answering (CO Line ) If your DADM or DSS console is equipped wit h a /LQH butt on, you can answer CO line c al ls fr om t he DADM or DSS c onso le as yo u wou l d fr om a di git al t el eph one.
Add-on Module/DSS Console Feat ures Strata DK Digital T elephone 10/01 131 Paging Y ou can make an annou ncement page t o a grou p of st ation t elephone speakers select ed in syst em programming with $OO&DOO3 D JH on the DSS cons ole. 6' (if programmed) on eithe r the DSS consol e or the DADM can be used for page announcemen ts.
Add-on Module/DSS Console Features 132 Strata D K Digital T elephone 10/01.
Strata DK Digital T elephone 10/01 133 Access Codes A This appe ndix contains ac cess codes for outs ide Speed Di al numbers, CO lines, Paging Gro up and Pagin g Zone Codes.
Access Codes Featur e Access C odes 134 Strata D K Digital T elephone 10/01 Notes ♦ accesses LCR or a gener al line group. ♦ a acces ses line gr oups 1~16, r espectiv ely . ♦ a accesses indi vidual li nes 1~200, r especti vely .
Access C odes Paging Acces s Codes Strata DK Digital T elephone 10/01 135 T able 14 Paging Groups Paging Group Acce ss Code Paging Group Access C ode Station G roup A Statio n Group E .
Access Codes Speed Dia l Access Codes 136 Strata D K Digital T elephone 10/01 Speed Dial Acces s Code s The number of stati on and sys tem spee d dial nu mbers avail able to you depend s on the size of your company ’ s telephone sys tem. Check with your Sy stem Administ rator t o find out which codes app l y to your syste m.
Strata DK Digital T elephone 10/01 137 Centrex Application B Y our system may be equipped with the Centr ex Applica tion, which enhances its featur e capabilit y when inst alled beh ind a Centrex o r PBX system.
Centrex Applicat ion Ringi ng Repe at 138 Strata D K Digital T elephone 10/01 Ringing Repeat The dist inctive ring patt erns avai lable i n your Cen trex system a re automat ically repeat ed with your digital telephon e, enablin g you to ans wer appropr iately f or eithe r outside , inside or call back calls.
Strata DK Digital T elephone 10/01 139 Button Labels C All fle xible but tons must be pr ogrammed for your telephone i n system pro gramming and vary for in dividual telephone s. If a but ton does no t appear o n your d isplay or telepho ne keystr ip label, see your Syste m Administra tor for b utton ass ignments.
Button Labels Delayed Rin gi n g 140 Strata D K Digital T elephone 10/01 $XWR&DOOED FN Automati c Callbac k Button Press to recall a busy station or station in the Do Not Disturb (DND) mode as soon as that statio n becomes idle or de activates DND.
Button Labels Del ayed R ingi ng Strata DK Digital T elephone 10/01 141 '66 Direct Stat ion Select ion Button(s ) Press to ring a pres elected s tation . The LED associ ated with ea ch DSS button pr ovides the stat us (idle/b usy) of th e station assigne d to the bu tton.
Button Labels Delayed Rin gi n g 142 Strata D K Digital T elephone 10/01 1LJKW 7 U DQVI HU Night T ransfer Button Pres s to cont rol t he syste m ’ s CO line ringin g pattern fo r after-hours inco mi ng ca lls .
Button Labels Del ayed R ingi ng Strata DK Digital T elephone 10/01 143 5 HOHDVH&DOO Release Button Press to disconnect or complete the tran sfer of the curren t CO or [DN] ca ll and t o place you r station in th e idle co ndition.
Button Labels Delayed Rin gi n g 144 Strata D K Digital T elephone 10/01.
Strata DK Digital T elephone 10/01 145 International Settings D The DKT2000 V .4 series telephone s have DIP swi tches th at enable use for t he intern at ional market. The DIP s w it che s ar e l oca ted underneath t he f lexible b utton key strip on the DKT2000 V .
International Settings Delayed Rin gi n g 146 Strata D K Digital T elephone 10/01 T able 19 DKT International DIP Switch Settings USA Canada (Def ault Setting) ON ON ON ON Me xico ON ON ON OFF T aiwan.
Strata DK Digital T elephone 10/01 147 Index A about th is book conventi ons, ix how to use this guide, viii organiz ation, viii relate d doc ument s, x ABR, 23 ACB, 25 access code using, 29 access co.
Index C ~ F 148 Strata D K Digital T elephone 10/01 Scroll, 91 Spkr, 6 volume cont rol, 4 , 6 C call f orward, 27 all ca lls, 30 busy ⁄ no answe r, 32 exte rnal, 34 fixe d, 33 modes, 28 no answ er, .
Ind ex G ~ N Strata DK Digital T elephone 10/01 149 paging, 131 speed di al, 130 trans fer t o an idle stati on, 128 flash , 75 flexib le button s, 6 flexib le direc t ory numbering, 137 forced acc ou.
Index O ~ U 150 Strata D K Digital T elephone 10/01 O OCA, 60 off-hoo k, 11 off-hoo k call ann ounce, 60 on-hook, 11 outgoing DISA calls, 47 overri de busy, 64 do not di sturb, 64 execu tive, 64 priva.
Ind ex V ~ V Strata DK Digital T elephone 10/01 151 V voice mai l integr ation, 84 message mai lbox, 84 mess age retr ieval , 85 mult iple me ssage re tri ev al, 86 volume, 4 , 6 volume cont rols, 12 .
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Toshiba DK è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Toshiba DK - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Toshiba DK imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Toshiba DK ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Toshiba DK, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Toshiba DK.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Toshiba DK. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Toshiba DK insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
