Manuale d’uso / di manutenzione del prodotto tc-7200 del fabbricante Technicolor
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Page 1 / 84 TC7200.U User Man ual rele ase note Date Author Version Description 2012/05/10 Wayne Hsieh 1.0 First release, This UM refer PDS: PDS_PKE1331-D49 (EU-UPC-ROHS)_ TC7200.U_V.0 .2_20120423.do cx 2012- 06 - 14 Wayne Hsieh, Lilian Li 1.1 Modified the ina ppropriate part what Morgane re m inded .
Page 2 / 84 T h i s s y m b ol o n t h e p r o d u c t e n s u r e s t h a t t h e d e v i ce c o m p l i e s w i t h E u r op e a n l e g i s l a t i on , D i r e c ti v e 8 9 / 3 3 6 / E EC , 7 3 / .
Page 3 / 84 NOR TH AMERICAN CABLE INST ALLER: This reminder is provided to call your attention to Article 820-40 of the National Electrical Code (Section 54 of the Canadian Electrical Code, Part 1) wh.
Page 4 / 84 Safety Recomm endations REMEMBER SAFETY FIRST Using equipment safely Your Cable Modem has been manufactured to meet safety standards, but you must take care if you want it to perform properly and safely. It is important that you read this booklet completely, especially the safety instructions below.
Page 5 / 84 MAIN TECHNICALSPECIFICATIONS General Operating voltage 10 0 ~ 240 VAC Typical Po wer consumption 18 W max Dimensions (W x H x D) 220mm x 16 6.7mm x 43mm Operating temperature ran ge 0 – 40 °C Sto rage temperat ure range -2 0 – 70 °C AC adapter (o r plug-in adapter) type ADAPTER 18 W 12V DC /1.
Page 6 / 84 Chapter 1: Connect ions and Setup .......................................................................................... 9 Turning on t he Wireles s Voice Ga te w a y ....................................................................
Page 7 / 84 3. DHCP Client Devices .................................................................................................. 32 Advanced – Adv an ced Web Page Gr oup ..........................................................................
Page 8 / 84 5. MEDIA SERVER ........................................................................................................... 65 Sys tem – System Web P age Group .............................................................................
Page 9 / 84 CHAPTER 1: CONNE CTIONS A ND SETUP Turning on the Wireless Voice Gateway After installing the W ireless V oice Gateway and turn it on for the first time (and each time the modem is reconnected to the power), it goes through several steps befor e it can be used.
Page 10 / 84 What’s on the CD -ROM Insert the Wireless Voice Gateway CD -ROM into your CD-ROM drive to view troubleshooting tips, the internal diagnostics, and other valuable information.
Page 11 / 84 Fig. 1-1 Front Panel The following illustration shows the front pane l: Power - Indicates the Power status. DS - Indicates the status of Data reception by the cable modem from the Network (Downstream Traffic). US - Indicates the status of Data transmission by the cable modem to the Network (Upstream Traffic).
Page 12 / 84 The lights on the front panel LEDs are described in the table below (from left to right): ON = the LED is light, OFF = the LED is gray, FLASH = the LED is blinking. TC7200.U Power Internet Eth. Wireless Phone 1 Phone 2 Description DS US Online Boot- up Operation ON ON ON ON ON X ON ON Power on 0.
Page 13 / 84 SW Download Operation ON FLASH FLASH ON X X X X A software download an d while updating th e FLASH memory Table 1-1 LED behavior Rear Panel Fig. 1-2 Rear Panel Connector Description Power Switch Power on, o ff the Ca ble modem. Power Jack Connector for DC 12V.
Page 14 / 84 Wall Mounting This article will show the user through the process of wall-mounting the W i reless V oic e Gateway The Adapter has two wall-mount slots on its back panel. Two screws are needed to mount the Adapter. Fig. 1- 4 Wall Mounting To do this: 1.
Page 15 / 84 Relationship among the Devices This illustration shows a cable company that offers DOCS I S/Eu ro -DOCS IS and PacketCable/Euro- PacketCable compliant voice/data services.
Page 16 / 84 Contact Your Local Cable Company You will need to contact y our cable compan y to establish an I nternet account before you can use your gateway.
Page 17 / 84 Attaching the Cable TV Wire to the Wireless Voice Gateway 1. Locate the Cable TV wire. You may find it one of three way s: a. Connected directly to a TV, a Cable TV conve rter box , or VCR. The line will be c onnected to the jack, which should be labeled either IN, CABLE IN, CATV, CATV IN, etc.
Page 18 / 84 Installation procedure for connecting to the Ethernet interface Follow these steps for proper installation. Plug the coaxial cable to the cable wall outlet and the other e nd to the modem ’s cable connector. Note: To ensure a fast registration of the m odem, the coaxial cable must be connected to the modem before it is powered on.
Page 19 / 84 Telephone or Fax Connection When properly connected, most telephony devices can be used with the Wireless Voice Gateway just as with a conventional telephone service. To make a normal telephone call, pick up the ha ndset; listen for a dial tone, then dial the desired number.
Page 20 / 84 CHAPTER 2 : W EB CONFIGUR A TION To make sure that you can access the Inter net successfully, please check the following first. 1. Make sure the connection (through Ethernet) between the Wireless Voice Gateway and your computer is OK. 2. Make sure the TCP/IP protocol is set properly.
Page 21 / 84 3. You will be prompted to enter username and password if this is not the first login. By default, the username is “ admin ” and the password is “ admin ”. Fig2-2 Login page If you login successfully, the main page will appear . The following page will be displayed if the given username or password is wrong.
Page 22 / 84 Outline of Web Manager The main screen will be shown as below. Fig. 2-4 Outline of Web Manager Main Menu : the hyperlinks on the top of the page, including STATUS, BAS I C, ADVANCED, .
Page 23 / 84 Status – Status Web Page Group 1. System Th is page displays system information about your cable modem. The CM Software information section of this page shows how long your gateway has .
Page 24 / 84 2. Connection/Basic This page reports current CM basic connection information containing Connectivity State, Boot State, Security, CM IP address, Lease Time, Lease Expiration and current System time. The information can be useful to your cable company’s support technician if you’re having problems.
Page 25 / 84 3 . Connection/Upstream This page reports current CM ’ s upstream information containing Transmitter #, Channel ID, Lock Status, Frequency, Modulation, Symbol Rate, Channel Ty pe and Power. Th e information can be useful to your cable company’s support technician if you’re having problems.
Page 26 / 84 4. Connection/Downstream This page reports current CM ’ s downstream information containing Receiver #, Channel ID, Lock Status, Frequency, Modulation, Symbol Rate, SNR a nd Power . The information can be useful to your cable company’s support technician if you’re having problems.
Page 27 / 84 5. MTA/Status This page displays the initialization status of the MTA containing Telephony DHCP, Securit y, TFTP, Call Server and Provisioning S ta tus . The information can be useful to your cable company’s support technician if you’re having problems.
Page 28 / 84 6. Diagnostics/Ping This page can be used for determining the quality of your network connection. By setting up the Destination IP address, Packet size, Packet count and then clicking “ Start ” button, you can check and determine the quality of network connection.
Page 29 / 84 7. Diagnostics/Trace Route With this page you can perform trace route to display the route (path) and measure transit dela ys of packets. In order to do trace route, a host IP and maximum TTL must be entere d prior to start. Host IP is the destination that you plan to trace route to.
Page 30 / 84 Basic – Basic Web Page Group 1. Internet Th is page shows you the basic configuration of broadband gateway related to your MSO ’ s connection. It allows configuration of Host Name and Domain Name if neede d. Clicking “ WAN IP Renew ” button will force the modem renewing WAN IP immediately.
Page 31 / 84 2. Local Area Network This page allows you to configure Local Area Network, DHCP server, DNS server and Domain Name. Fig. 2- 13 BasicLocal Area N etwork.
Page 32 / 84 3. DHCP Client Devices This page reports current DHCP client information containing Mac Address, IP Address and T ime expiration of each client if the DHCP server was enabled in L ocal Area Network page.
Page 33 / 84 A dvance d – Advanced Web Page Group 1. Options Th is page allows you to configure router options. You can activate settings by checking them and clicking “ Save ” button. Fig.2-15 Advanced Options WAN Blocking prevents others on the WAN side from being able to ping your gateway .
Page 34 / 84 2. IP Filters This page enables you to enter the I P address ranges of PCs on your L AN that you don’t want to have outbound access to the WAN. These PCs can still communicate with ea ch other on your LAN, but packets they send to WAN addresses are blocked by the gateway .
Page 35 / 84 3. MAC Filters This page enables you to enter the MAC address of specific PCs on your LAN that y ou do not wish to have outbound access to the WAN. As with IP filtering, these PCs can still communicate with each other through the gateway, but packets they send to WAN addresses are blocked.
Page 36 / 84 4. Port Filters This page all ows you to enter ranges of destination ports (applica tions) that you don’t want your LAN PCs to send packets to.
Page 37 / 84 5. Forwarding For LAN WAN communications, the gateway normally only allows you to originate an IP c onnection with a PC on the WAN; it will ignore attempts of the WAN PC to originate a connection onto y our PC. This protects you from malicious attacks from outsiders.
Page 38 / 84 6. Port Triggers Some Internet activities, such as interactive gaming, require that a PC on the WAN side of your g atewa y be able to originate connections during the game with your game playing PC on the L AN side.
Page 39 / 84 7. DMZ Host Use this page to designate one PC on your LAN that should be left accessible to all PCs from the WAN side, for all ports. e.g., if y ou put an HTTP server on this machine, anyone will be able to access that HTTP server by using your gateway I P address as the destination.
Page 40 / 84 8. Firewall These pages allow you to enable, disable, and config ure a variet y of firewall features associated with web browsing, which uses the HTTP protocol and transports HTML web pages. On these pages, you designate the gateway packet types y ou want to have forwarded or blocked.
Page 41 / 84 Parental Contr ol – Parental Control Web Page Group 1. Device Rules This page allows you to add and delete Web Site and ToD filter for spec ified Device. You can save the settings by clicking “ Save ” button. Fig.2- 23 Parental Control Device Rules A new device can be added to the list by clicking “ Add a Device ” button.
Page 42 / 84 Web Site Filters: The filter can be defined in WEB Site Filter s page. Select the filter from the drop down list and click “ Save ” button for saving it. ToD Filters: The filter can be defined in ToD Filters page. Select the filter from the drop down list and click “ Save ” button for saving it.
Page 43 / 84 2. Basic Setup This page allows you to enable Parental Control and bypass all blocks in Parental Control. Fig. 2-25 Parental Control Basic Setup Enable Parental Control: By clicking drop list of Enable Parental Control, select Enabled, enter password and then clicking “ Save ” button for enabling Pare ntal Control.
Page 44 / 84 3. WEB Site Filters Th is page allows you to configure the web sites that can be reached, should be blocked, or should be blocked if specific keywords were found. You can add the configuration to a new policy or remove a policy from the list.
Page 45 / 84 Fig. 2- 27 Parental Control Add a Policy Keywords : WEB pages contain the ke y words list in the filed will be blocked. Blocked domains : Domains list in t his filed will be blocked. Allowed domains : Domains list in t his filed will be allowed for a ccessing.
Page 46 / 84 4. TOD Filters Use this page to set rules that will block LAN side PCs from acce ssing the Internet, but only at specific days and times. By clicking time block for selecting/deselecting a specific hour. Finally, click the “ Submit ” button to save your settings.
Page 47 / 84 Fig. 2- 29 Parental Control Add a Policy To click on each hour block and making it in blue color will cause the modem to block I nternet traffic at that hour. To click on the blue block again to make it accessable. Clear: Click “ Clear ” button for clearing all of block hour .
Page 48 / 84 Wireless – Wireless Web Page Group The Wireless web pages group enables a variety of settings that can provide secure and reliable wireless communications for even the most demanding tech-savvy user. The Wireless Voice Gateway offers a choice of 802.
Page 49 / 84 1. 2.4 GHzRadio This page allows you to config ure the access cont rol of 2.4GHz AP . Fig.2- 30 Wireless2.4GHz Radio Enable: I t may help you to Enable or Disable the 2.4 GHz wireless function. To enable you need to select Enabled , to disable you need to select Disabled .
Page 50 / 84 2. 2.4 GHzSecurity This page allows you to config ure securit y of wireless. Fig. 2- 31 Wireless2.4GHzSecur ity Wireless security mode: The wireless security mode can be either WPA Personal or WPA. Authentication: The method of authentication can be WPA/WPA2 or WPA.
Page 51 / 84 3. 2.4 GHz A d vanced This page allows configuring advance wireless settings. Fig. 2-32 Wireless2.4GHzAdvanced Country: Please select the country code. Mac Address: The MAC address for this wireless device will be displayed in this fi eld automatically.
Page 52 / 84 RTS Threshold: Set the value for sending a request to the destination. All t he frames of a length greater than the threshold that you set here will be sent with the four-way frame exchange. And, a length less than or equal to the value that you set will not be proceeded by R TS.
Page 53 / 84 4. 2.4 GHz A cc ess Control This page allows configuring access control. Fig.2-33 Wireless2.4GHzAccess Control Policies: Policy of access control settings. Two options can be selected. It can be either Allow List or Deny List. Mac Address: The MAC address list that allow of deny access.
Page 54 / 84 5. 2.4 GHzWPS This page allows you to config ure WPS setting. Wi -Fi Protected Setup TM (WPS) is an easy and secure way of configuring and connecting your W ireless access point. In this case, the Wireless Voice Gateway is the Access Point (AP), and Your PC (or Wireless Device) is called the STA.
Page 55 / 84 6. 5 GHzRadio This page allows you to config ure the access control of 5 GHz AP . Fig.2-35 Wireless 5 GHz Radio Enable: I t may help you to Enable or Disable the 5 GHz wireless function. To enable you need to select Enabled , to disable you need to select Disabled .
Page 56 / 84 7 . 5 GHzSecurity This page allows you to configure security of wireless. Fig. 2-36 Wireless 5 GHzSecur ity Wireless security mode: The wireless security mode can be either WPA Personal or WPA. Authentication: The method of authentication can be WPA/WPA2 or WPA.
Page 57 / 84 8 . 5 GHzAdvanced This page allows configuring advance wireless settings. Fig. 2-37 Wireless 5 GHzAd vanced Country: Please select the country code. Mac Address: The MAC address for this wireless device will be displa yed in this field automatically.
Page 58 / 84 RTS Threshold: Set the value for sending a request to the destination. All t he frames of a length greater than the threshold that you set here will be sent with the four-way frame exchange. And, a length less than or equal to the value that you set will not be proceeded by R TS.
Page 59 / 84 9 . 5 GHzAccess Control This page allows you to configure access control. Fig.2-38 Wireless 5 GHzAc cess Control Policies: Policy of access control settings. Two options can be selected. It can be either Allow List or Deny List. Mac Address: The MAC address list that allow of deny access.
Page 60 / 84 10 . 5 GHzWPS This page allows you to config ure WPS setting. Fig. 2-39 Wireless 5 GHzWPS WPS: It will help you to Enable or Disable the WPS feature. To enable you need to select WPS , to disable you need to select Disabled . PIN: This is the PIN for authentication.
Page 61 / 84 USB – USB Web Page Group 1. USB Basic This page allows basic control of the USB devices shared over the network. Enable USB Devices connected to the USB port: This field controls which USB device (Key or Hard Disk) can be connected to the Gateway.
Page 62 / 84 2. Approuved Devices This page allows the configuration of the USB storage device(s ) shared over the network. Add Available USB Devices as Approved USB Devices then apply changes. If you want to remove USB devices, propose you press “ Safely Remove Device ” button first.
Page 63 / 84 3. Storage Basic This page shows the status of the USB folders shared over the network. Basic option defines shared files in all approved devices and specified folders or only spec ified folders. You can edit Shared Network Folders and observe the detail of folders.
Page 64 / 84 4. Storage Advanced This page shows the status of the folders shared over the network. Advanced option provides FTP option to share files as a F TP server.
Page 65 / 84 5. MEDIA SERVER This page controls configuration and scanning of the Gateway's media server. Choose Scan all Files will scan your approved USB devices for sharing files. Scan Files by Type for specific file type or all of types for sharing.
Page 66 / 84 Fig. 2- 44 USBMedia Server.
Page 67 / 84 Fig. 2- 44 USBMedia Server.
Page 68 / 84 System – System Web Page Group 1. Password By default, the username is “ admin ” and the password is “ admin ”. This is set by different actions (non exhaustive list): - at the .
Page 69 / 84 2. Backup and Recov er yBackup This page allows you to save your c urrent settings locally on your PC. The default file name is “ GatewaySettings.bin ” . Please enter the password if you want to encrypt y our configuration ’ s backup.
Page 70 / 84 3. Backup and RecoveryRestore This page allows you to restore settings previously saved locally on your PC. The default file name is “ GatewaySettings.bin ” . Please enter the password if you want to restore encr ypted c onfiguration ’ s backup.
Page 71 / 84 4. Backup and Recov er yFactory Default This page allows you to restore factory default settings. To click the “ Restore Defaults ” button will restore System to the factory (default) settings.
Page 72 / 84 5. LogSyslog The Syslog page allows you to specify the IP address where a Syslog server is located on the LAN side and select different types of fire wall events that may occur. Then, each time such an event occurs, notification is automatically sent to this log server.
Page 73 / 84 6. LogLocal Log The gateway builds a log of firewall blocking actions that the firewall has taken. The log of levels selected is visible on the screen. Using the Local Log page lets you tick the levels of log and show logs in the log text frame.
Page 74 / 84 CHAPTER 3: NETWOR KING Communications Data communication involves the flow of packets of data from one device to another. These devices include personal computers, Ethernet, cable modems, digital routers and switches, and highly integrated devices that combine functions, like the Wireless Cable Gateway.
Page 75 / 84 Cable Modem (CM) Section The cable modem (or CM) section of your gateway uses DOCSIS or EURO-DOCSIS Standard cable modem technology. DOCSIS or EURO-DOCSIS specifies that TCP/IP over Ethernet style data communication be used between the WAN interface of your cable modem and y our cable compan y.
Page 76 / 84 Cable Modem (CM) Mode Fig. 3-2 Cable Mode m Mode Fig. 3-3 T wo IP stacks are activated in cable modem mode CM (Cable Modem) Mode provides basic home networking. In this mode, two I P stacks are active: IP Stack 1 - for use by the cable company to communicate with the cable modem section only .
Page 77 / 84 installer manually enter these assigned addresses into your PC, or use a DHCP Server to communicate them to your PCs, or use a method that involves you entering host names into your PCs.
Page 78 / 84 address printed on the label attached to the Wireless Cable Gateway. IP Stack 3 - for use by you to remotely (i.e. from somewhere on the WAN side, such as at your remote workplace) communicate with the Cable Modem and Networking sections, to remotely access the internal web page diagnostics and configura tion.
Page 79 / 84 CHAPTER 4: ADDITIONA L INF ORM A TI ON Frequently Asked Questions Q. What if I don’t subscribe to cable TV? A. If cable TV is available in your area, da ta and voice service ma y be made available with or without cable TV service.
Page 80 / 84 technology achieves higher throughput by re -packaging data, reducing the number of overhead control packets, so that more useful data can be sent during a given amount of time. * Monthly subscription fee applies. ** Additional equipment required.
Page 81 / 84 General Troubleshooting You can correct most problems you have with y our product b y consulting the troubleshooting list that follows. I can’t access the internet. Check all of the connections to your Wireless Voice Gateway. Your Ethernet card may not be working .
Page 82 / 84 Service Information If you purchased or leased your Wireless Voice Gateway directly from your cable company, then warranty service for the Digital Cable Mode m may be provided through your cable provider or its authorized representative.
Page 83 / 84 Glossary 10/100/1000 BaseT – Unshielded, twisted pair cable with an RJ-45 connector, used with Ethernet LAN (Local Area Network). “10 /100/1000 ” indicates speed (10 /100/1000 BaseT ), “Base” refers to baseband technology, and “T” means twisted pair cable.
Page 84 / 84 TCP/IP (Transmission Control Protocol/Internet P rotocol) – A n etworking protocol that provides communication across interconnected networks, betwee n computers with diverse hardware architectures and various operating systems.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Technicolor tc-7200 è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Technicolor tc-7200 - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Technicolor tc-7200 imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Technicolor tc-7200 ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Technicolor tc-7200, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Technicolor tc-7200.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Technicolor tc-7200. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Technicolor tc-7200 insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
