Manuale d’uso / di manutenzione del prodotto TG787 del fabbricante Technicolor - Thomson
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Setup and User Guide THOMSON TG787 Wireless V oIP Residential Gateway.
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THOMSON TG787 Setup and User Guide.
Copyright Copyright ©1999-2008 Thomson. All rig hts reserved. Distribution and copying of this document, u se and communicat ion of its cont ents is not perm itted without writt en authorization from Thomson.
E-DOC-CTC-20080 118-0051 v2.0 i Contents About this Setup and User Guide .................... ......................... 1 1 Installation............................ ........................................................ 3 1.1 Prelimina ry Steps ....
E-DOC-CTC-2008 0118-0051 v2.0 ii Contents 4.3 Universal Plug and P lay .................. ........... ........... .......... ......... .......... ........... 46 4.3.1 Accessing Your Th omson Gateway w ith UPnP .............. ................. ........
E-DOC-CTC-20080 118-0051 v2.0 1 About this Setup and User Guide About this Setup and User Guide Used Symbols T erminology Generally , the THOMSON TG787 will be referred to as Thomson Gateway in this Setup and U ser Guide.
E-DOC-CTC-2008 0118-0051 v2.0 2 About this Setup and User Guide.
E-DOC-CTC-20080 118-0051 v2.0 3 1 Installation 1 Installation Introduction In a few minutes you w ill be able to acce ss t he Internet using your Thomson Gateway. This Setup and User Guide will show you how to set up your Thomson Gateway and h ow to connect your computer(s) to the Internet.
E-DOC-CTC-2008 0118-0051 v2.0 4 1 Installation 1.1 Preliminary Steps DSL service The DSL service must be up and running on your telephone line. If both conventi onal teleph one and DSL service are sim.
E-DOC-CTC-20080 118-0051 v2.0 5 1 Installation 1.2 Placing your Thomson Gateway Possibilities Y ou can moun t the Thomson Gateway on a wall or simply pla ce it on a d esk. Wal l m o un t Proceed as follows to mount the Thomson Gateway on a wall or other vertical surface: 1 T ake the wall mount le aflet out of the box.
E-DOC-CTC-2008 0118-0051 v2.0 6 1 Installation 1.3 Installing your Thomson Gateway Installation methods There two ways to set up your Thomson Gateway: Guided Installation Manual Installation Guided Installation How it works The Setup wiz ard included on the CD wi ll guide you through all configuration aspects of your Thomson Gateway.
E-DOC-CTC-20080 118-0051 v2.0 7 1 Installation 1.3.1 Guided Installation Connecting devices: wait! Do not plug in any cables or conn ect any devices until you are prom pted to do so by the wizard. In case of problems If you encounter pr oblems during this instal lation please refer to “7 .
E-DOC-CTC-2008 0118-0051 v2.0 8 1 Installation CD menu On the CD Menu , click: (Re)configure my Thom son Gateway to recon figure your Thom son Gateway or add a new com puter to your network. View Documentation to view the document ation that is availa ble for your Thomson Gateway.
E-DOC-CTC-20080 118-0051 v2.0 9 1 Installation 1.3.2 Manual Installation Procedure Proceed as follows: 1 Connect the cables 2 Configure the Thomson G ateway Connect the cables Proceed as follows: 1 Connect your computer to the Thomson Gateway as described in “3.
E-DOC-CTC-2008 0118-0051 v2.0 10 1 Installation.
E-DOC-CTC-20080 118-0051 v2.0 11 2 Thomson Gateway Basics 2 Thomson Gateway Basics In this chapter To p i c Page Thomson Gateway LED Behaviour 12 Thomson Gateway W eb Interface 14 Backing Up/Re storin.
E-DOC-CTC-2008 0118-0051 v2.0 12 2 Thomson Gateway Basics 2.1 Thomson Gateway LED Behaviour Status LEDs On the top pa nel of your Thomson Gateway, yo u can find a n umber of status LEDs, i ndicating the state o f the device during no rmal operation.
E-DOC-CTC-20080 118-0051 v2.0 13 2 Thomson Gateway Basics Broadband/DSL LED Internet LED Phone/V oice LED Ethernet LED (Ethernet port) A LED may be prov ided per Ethernet port to indicate link integ rity (or activity).
E-DOC-CTC-2008 0118-0051 v2.0 14 2 Thomson Gateway Basics 2.2 Thomson Gateway W eb Interface Introduction The Thomson Gateway W eb Interface allows you to configur e your Thomson Gateway usin g your web browser . Requirements Javascript must be enabled on your br owser .
E-DOC-CTC-20080 118-0051 v2.0 15 2 Thomson Gateway Basics Components Menu The menu is lo cated on the left side of the page and consists of the following menu items: Thomson Gat eway : Provides basic information on the Thom son Gateway. Broadband Connection : Allows you to view/configur e your broadband connecti ons.
E-DOC-CTC-2008 0118-0051 v2.0 16 2 Thomson Gateway Basics Navigation Bar The navigation bar is located at the top of the page and allows you to: View the current user name. Click this name to chan ge your password or switch to another us er . View the current position on th e Thomson Gateway W eb interface.
E-DOC-CTC-20080 118-0051 v2.0 17 2 Thomson Gateway Basics 2.3 Backing Up/Restoring your Configuration Introduction Once you have configured your Thomson Gateway to your needs, it may be a good idea to save your configuration for later us e. This way you can alw ays return to your working con figuration in case of problems.
E-DOC-CTC-2008 0118-0051 v2.0 18 2 Thomson Gateway Basics.
E-DOC-CTC-20080 118-0051 v2.0 19 3 Adding New Devices to your Network 3 Adding New Devices to your Network In this chapter To p i c Page Adding a Computer to your Network 20 Adding a Phone to your Net.
E-DOC-CTC-2008 0118-0051 v2.0 20 3 Adding New Device s to your Network 3.1 Adding a Computer to your Network Guided Installation If you configured your Thomson Gatew ay using the Guided Installati on , use the same procedure on the computer that you want to add.
E-DOC-CTC-20080 118-0051 v2.0 21 3 Adding New Devices to your Network 3.1.1 Connecting a computer using Wireless Before you start Before you ca n connect a computer to yo ur wireless network yo u need to know which Network Name (SSID) and encryptio n your Thom son Gateway is usi ng.
E-DOC-CTC-2008 0118-0051 v2.0 22 3 Adding New Device s to your Network 3.1.2 Connecting a computer using Ethernet Requirements Y our computer m ust have a free Ethernet port. Y our computer m ust be configur ed to obtain a n IP address automatically .
E-DOC-CTC-20080 118-0051 v2.0 23 3 Adding New Devices to your Network 3.2 Adding a Phone to your Network Introduction Depending on your Thomson Gateway, you can connect one or two analogue ph ones or faxes to the Thomson Gateway. Procedure Before you can make a ph one ca ll over the Inte rnet, you must: 1 Connect your phone to the Thomso n Gateway.
E-DOC-CTC-2008 0118-0051 v2.0 24 3 Adding New Device s to your Network 3.2.1 Connecting Phones to the Thomson Gateway Procedure Use a phone cable with RJ-11 connectors to: 1 Wire the green Thomson Gateway Phone port(s) to your phone(s) or fax.
E-DOC-CTC-20080 118-0051 v2.0 25 3 Adding New Devices to your Network 3.2.2 Configuring your Thomson Gateway Introduction If you configured your Thomson Gatew ay using the Guided Installatio n , the telephon y service will already be configured by the Setup wizard.
E-DOC-CTC-2008 0118-0051 v2.0 26 3 Adding New Device s to your Network 4 Enter the IP address and the port nu mber of the registrar , and the pr oxy , as provi ded by your ISP: 5 Click Apply . V erifying T elephone Connectivity Proceed as follows to ver ify the voice connection: 1 Make sure the Thomson Gateway is tur ned on and ready for serv ice.
E-DOC-CTC-20080 118-0051 v2.0 27 3 Adding New Devices to your Network 3.2.3 Multiple Identities Introduction Y ou can assign up to three Internet te lephon e numbers or URIs to one or both phone ports, or yo u can assign a common n umber to both phone po rts.
E-DOC-CTC-2008 0118-0051 v2.0 28 3 Adding New Device s to your Network.
E-DOC-CTC-20080 118-0051 v2.0 29 4 Getting the Most Out of Your Thomson Gateway 4 Getting the Most Out of Y our Thomson Gateway In this chapter In this chapter we will take a cl oser look at following.
E-DOC-CTC-2008 0118-0051 v2.0 30 4 Getting the Most O ut of Your Thomson Gat eway 4.1 Sharing Content on your Network Introduction The Thomson Gateway allows you to st ore your data on a centralise d place in th e network. This way you can share your files with everyone that is connected to your network.
E-DOC-CTC-20080 118-0051 v2.0 31 4 Getting the Most Out of Your Thomson Gateway Configure Content Shari ng on the Thomson Gateway If you want to: Simply share your data and media with other users on the network, proceed with “4.1.1 Setting Up the File Server” on page 32 .
E-DOC-CTC-2008 0118-0051 v2.0 32 4 Getting the Most O ut of Your Thomson Gat eway 4.1.1 Setting Up the File Server Introduction If you want to allow users to chan ge the content on your USB storag e device, you have to enable the Network Fi le Server on your Thomson Gateway.
E-DOC-CTC-20080 118-0051 v2.0 33 4 Getting the Most Out of Your Thomson Gateway How to access the s hared content on Windows Proceed as follows: 1 Open Wind ows Explorer . 2 In the address bar type two backslashes followed by the name that you entered in the Server Name box (in our example: Thomson ).
E-DOC-CTC-2008 0118-0051 v2.0 34 4 Getting the Most O ut of Your Thomson Gat eway How to access the s hared content on Mac Proceed as follows: 1 On the Go menu, click Connect T o Server .
E-DOC-CTC-20080 118-0051 v2.0 35 4 Getting the Most Out of Your Thomson Gateway 4.1.2 Managing your Shared Content Introduction T o prevent that users start creating folders on your USB storage device and to keep the directory structure clean and transparent, the Thomson Gateway allows you to configure your USB storage device as Managed Partition .
E-DOC-CTC-2008 0118-0051 v2.0 36 4 Getting the Most O ut of Your Thomson Gat eway 4.1.3 Using UPnP A V to Share Content with Media Devices Introduction If you want to share your media files with media devi ces like IP Set-T op Boxes, you have to configure the Thomson UPnP A V Server .
E-DOC-CTC-20080 118-0051 v2.0 37 4 Getting the Most Out of Your Thomson Gateway 4.1.4 Accessing your Shared Content by F TP Introduction The Thomson Gateway allows you to acce ss your shared content by F TP . This can be usefu l if you want to be able to access your shared content fr om the Internet.
E-DOC-CTC-2008 0118-0051 v2.0 38 4 Getting the Most O ut of Your Thomson Gat eway Result The Shared fold er is now accessibl e using F TP . If you are conn ected to the Internet, the link to the F TP server is displayed un der F TP Server: On the Thomson Gateway netw ork, you can al so F TP to the local address (192.
E-DOC-CTC-20080 118-0051 v2.0 39 4 Getting the Most Out of Your Thomson Gateway 4.2 T elephony Features Contents In this chapter we will have a closer look at some interestin g teleph ony features: To.
E-DOC-CTC-2008 0118-0051 v2.0 40 4 Getting the Most O ut of Your Thomson Gat eway 4.2.1 Address Book Introduction The Thomson G ateway allows you to store the contact details of your contacts on the Thom son Gateway We b I n t e r f a c e . On this page, you c an make a call or se nd a message simply by clicking on a lin k.
E-DOC-CTC-20080 118-0051 v2.0 41 4 Getting the Most Out of Your Thomson Gateway 4.2.2 T elephony services Introduction T elephony services or supplementary services a dd extr a functionality to your phone. W hich supplementary services that are available is dete rmined by your service provid er .
E-DOC-CTC-2008 0118-0051 v2.0 42 4 Getting the Most O ut of Your Thomson Gat eway Activating services on the web pages T o activate/deactivate supplement ary services via the web page: 1 Browse to the Thomson Gateway Web Interface . 2 On the To o l s menu, click Content Sharing .
E-DOC-CTC-20080 118-0051 v2.0 43 4 Getting the Most Out of Your Thomson Gateway Activate Waiting when you want to: Activate 3 PTY when you want to: T o retrieve the call on hold (when there is.
E-DOC-CTC-2008 0118-0051 v2.0 44 4 Getting the Most O ut of Your Thomson Gat eway Activate Tr a n s f e r when you want to: Activate CCBS when you want to set up a call t o a busy subscriber (Press R, 5).
E-DOC-CTC-20080 118-0051 v2.0 45 4 Getting the Most Out of Your Thomson Gateway 4.2.3 V iewing T elephony Statistics Introduction The T elephony Statistic s page on the Thomson Gateway W eb Interface lists: Successful incoming calls. Missed incoming calls.
E-DOC-CTC-2008 0118-0051 v2.0 46 4 Getting the Most O ut of Your Thomson Gat eway 4.3 Universal Plug and Play Introduction UPnP is designed to automate the installation an d configuration of a (small ) network as much as possib le. This means that UPnP-capable devi ces can join and leave a network without an y effort of a network administrator .
E-DOC-CTC-20080 118-0051 v2.0 47 4 Getting the Most Out of Your Thomson Gateway 4.3.1 Accessing Y our Thomson Gateway with UPnP Windows Vista If you compute r runs Windows Vista: 1 On the Windows Start menu, click Network .
E-DOC-CTC-2008 0118-0051 v2.0 48 4 Getting the Most O ut of Your Thomson Gat eway 4.3.2 Managing your Internet connection with UPnP Windows Vista If you compute r runs Windows Vista: 1 On the Windows Start menu, click Network . 2 The Network window appears: 3 Right-click your Thomson Gatewa y (displaye d as THOMSON TGXXX).
E-DOC-CTC-20080 118-0051 v2.0 49 4 Getting the Most Out of Your Thomson Gateway Disabling this feature T o prevent that users can connect/di sconnect you can enable Extended Se cur ity . For more information, see “4.3.3 Configurin g UPnP on th e Thom son Gateway” on page 50 .
E-DOC-CTC-2008 0118-0051 v2.0 50 4 Getting the Most O ut of Your Thomson Gat eway 4.3.3 Configuring UPnP on the Thomson Gateway Introduction On the Thomson Gateway W eb Interface you can: Enable/Dis able UPnP Extended Secu rity Enable/Disable UPnP Proceed as follows: 1 Browse to the Thomson Gateway Web Interface .
E-DOC-CTC-20080 118-0051 v2.0 51 4 Getting the Most Out of Your Thomson Gateway 4.3.4 Installing UPnP on Windows XP Adding UPnP If you are running Microso ft Windows XP , it is recommended to add the UPnP component to your s ystem. Proceed as follows: 1 In the Start menu, click (Settings >) Control Panel .
E-DOC-CTC-2008 0118-0051 v2.0 52 4 Getting the Most O ut of Your Thomson Gat eway Adding IGD Discovery and Control Y our Windows XP system is able to discover and cont rol Intern et Gateway Device s (IGD), like the Thomson Gateway on your local net work.
E-DOC-CTC-20080 118-0051 v2.0 53 4 Getting the Most Out of Your Thomson Gateway 4.4 Assigning a service (HTTP , F TP ,...) to a computer Introduction The Thomson Gateway all ows you to use one internet co nn ection for m ultiple comput ers.
E-DOC-CTC-2008 0118-0051 v2.0 54 4 Getting the Most O ut of Your Thomson Gat eway UPnP UPnP is a technol ogy that enables seamless operation of a wide rang e of games and messaging appli cations. Y our computer w ill use UPnP to communicate to th e Thomson Gateway which services are runn ing on the computer .
E-DOC-CTC-20080 118-0051 v2.0 55 4 Getting the Most Out of Your Thomson Gateway 4.5 Dynamic DNS Introduction The Dynamic DNS service allows you to assign a dynamic DNS host name ( for example john.dyndns.org) to a broadband connection even if it is usin g a dynamic IP address.
E-DOC-CTC-2008 0118-0051 v2.0 56 4 Getting the Most O ut of Your Thomson Gat eway.
E-DOC-CTC-20080 118-0051 v2.0 57 5 Wireless Security 5 Wireless Security Methods The Thomson Gateway offers you follow ing tools to protect your wireless network from intruders: Encryption Access Control Disabling SSID Broadcast As you will fin d out in the fol lowing sections, not all of these security measures ar e hard to crack.
E-DOC-CTC-2008 0118-0051 v2.0 58 5 Wireless Security 5.1 Encryption Introduction By using encryption, co mmunication between the w ire less clients and your Thomson Gateway is protected by a passphrase. Only clients which use the correct network name (SSID) and passphrase can connect to your network.
E-DOC-CTC-20080 118-0051 v2.0 59 5 Wireless Security 5.1.1 Configuring WEP Encryption Procedure Continuing from “ Configuring the wireless encryption” : 1 Select Use WEP Encryption 2 In the WEP Key Length list, click the desired key length (a higher key length offers hi gher security).
E-DOC-CTC-2008 0118-0051 v2.0 60 5 Wireless Security 5.1.2 Configuring WP A-PSK Encryption Procedure Continuing from “ Configuring the wireless encryption” : 1 Select Use WP A-PSK Encryption . 2 In the WP A-PSK Encryption Key box, type a pass phrase (also known as Pre -shared key) of your choice.
E-DOC-CTC-20080 118-0051 v2.0 61 5 Wireless Security 5.2 Access Control What is access control? Every network device carries a unique hexadecimal co de (MAC address). Access control enables you to allow/deny acce ss to wireless clients based on their MAC address.
E-DOC-CTC-2008 0118-0051 v2.0 62 5 Wireless Security New stations are not allowed Access Control is enabled. Y ou can only add your wi reless devices to the acce ss control list using the Search for wireless devices task on the Thomson Gateway W eb Interface .
E-DOC-CTC-20080 118-0051 v2.0 63 5 Wireless Security Registering Clients via the Association Button Proceed as follows to register new wireless network clients via the association button: 1 Push the Regi stration button on the Thomson Gateway fron t panel and hol d it for at least two seconds.
E-DOC-CTC-2008 0118-0051 v2.0 64 5 Wireless Security 5.3 Disabling SSID Broadcast What does this mean? Access points broadcast their Network Name (SS ID) to announce themselves to the wireless stations and other access points. Wireless clients will make a list of these access poin ts and show them to the user .
E-DOC-CTC-20080 118-0051 v2.0 65 6 Internet Security 6 Internet Security Overview The Thomson Gateway offers you variou s options to secu re your network: To p i c Page Firewall 66 W eb site Filtering.
E-DOC-CTC-2008 0118-0051 v2.0 66 6 Internet Security 6.1 Firewall Changing the security level Proceed as follows: 1 Browse to the Thomson Gateway Web Interface . 2 On the T oolbox menu, click Firewall . 3 The Firewall page appe ars. In the up per -right corn er , click Configure .
E-DOC-CTC-20080 118-0051 v2.0 67 6 Internet Security 6.2 W eb site Filtering Introduction W eb site filtering allow s you to re strict access to specific web sit es. Strategies There are two strate gi es you can foll ow: Allow access to all web sites and manually specify wh ich web sites may not be accessed.
E-DOC-CTC-2008 0118-0051 v2.0 68 6 Internet Security 6.2.1 Denying access to a specific W eb site Use cases Use this feature if: Allow is selected under Action for Unknown Sites and you want to make an ex ception for a specific site. Block is selected under Action for Unknown Sites and you want to make an exception on an allow rule.
E-DOC-CTC-20080 118-0051 v2.0 69 6 Internet Security 6.2.2 Allowing access to a specific W eb site Use cases Use this feature if: Block is selected under Action for Unknown Sites and yo u want to make an exception for a specific site.
E-DOC-CTC-2008 0118-0051 v2.0 70 6 Internet Security 6.2.3 Redirecting a W eb site Procedure Proceed as follows: 1 T ype the URL of the Web site you want to redirect (for example “cracks.am”) in the Web Si te box. 2 Click Redirect in the Action li st.
E-DOC-CTC-20080 118-0051 v2.0 71 6 Internet Security 6.2.4 Redirecting all W eb sites Procedure Proceed as follows: 1 T y pe “*” in the Web Si t e box. 2 Click Redirect in the Action li st . 3 T ype the URL of the Web site you want to redirect to (for example “mycompany .
E-DOC-CTC-2008 0118-0051 v2.0 72 6 Internet Security.
E-DOC-CTC-20080 118-0051 v2.0 73 7 Troubleshooting 7 T roubleshooting Introduction This chapter suggest sol utions for problems you m ay encounter while installin g or configuring your Thomson Gateway. If the suggestions do not resolve the problem, look at the supp ort pages on http://www .
E-DOC-CTC-2008 0118-0051 v2.0 74 7 Troubleshooting 7.1 Setup wizard T roubleshooting The Setup CD does not start automatically If your computer runs: Microsoft Windows: 1 Click the Windows Start butto n. 2 Click Run . 3 In the Open field, type the following path: D:Setup.
E-DOC-CTC-20080 118-0051 v2.0 75 7 Troubleshooting 7.2 General Thomson Gateway T roubleshooting Thomson Gateway does not work If none of the LE Ds light up, make sure that: The Thomson Gateway is pl ugged into a power socke t outlet. Y ou are using the correct power supply for your Thomson Gateway device.
E-DOC-CTC-2008 0118-0051 v2.0 76 7 Troubleshooting 7.2.1 Wired Connection T roubleshooting LAN LED does not light up Make sure that: The LAN cable is securely conn ected to the 10/100Base-T port. Y ou are using the correct cable type for your Ethe rnet equipment, that is UTP CA T5 with RJ-45 connectors.
E-DOC-CTC-20080 118-0051 v2.0 77 7 Troubleshooting 7.2.2 Wireless Connection T roubleshooting Not Able to Connect Wireless Clients Check the following: If registration is enabl ed, you must press the 'Association' button to register the wi reless client or search for wireless devices via the embedded web pages.
E-DOC-CTC-2008 0118-0051 v2.0 78 7 Troubleshooting 7.3 V oice over IP T roubleshooting Introduction If you cannot establish a phone call via your Thomson Gateway, try the su ggestions below . Calling over V oIP If you have problems calling via V oIP , check whether: Y our telephone is correctly co nnected to the Thomson Gateway.
E-DOC-CTC-20080 118-0051 v2.0 79 7 Troubleshooting 7.4 Reset to Factory Defaults Resetting your Thomson Gateway If at some point you can no longer connect t o the Thom son Gateway or you want to make a fresh install, it may be useful to perform a reset to factory defaults.
E-DOC-CTC-2008 0118-0051 v2.0 80 7 Troubleshooting Hardware Reset Proceed as follows: 1 Make sure the Thomson Gateway is turned on. 2 Use a pen or an unfolde d paperclip to push the recessed Reset button on the back pan e l. Push it until the Power LED lights red - this will take about 7 seconds.
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THOMSON Telecom Belgium Prins Boudewijnlaan 47 2650 Edegem www .thomson-broadband.com © Thomson 2008. Al l rights reserved. E-DOC-CTC-20080118-0051 v2.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Technicolor - Thomson TG787 è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Technicolor - Thomson TG787 - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Technicolor - Thomson TG787 imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Technicolor - Thomson TG787 ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Technicolor - Thomson TG787, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Technicolor - Thomson TG787.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Technicolor - Thomson TG787. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Technicolor - Thomson TG787 insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
