Manuale d’uso / di manutenzione del prodotto CT.TS005.002606 del fabbricante Talkswitch
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ANS WERS WITH IN TELLIG ENCE ® T ALK SWIT C H DOCU MENT A TION V O IP NE T WORK C ONFIGURA TION GUIDE RELEAS E 6. 1 0 CT . TS005.00260 6.
EVERY CAL L C OUNTS 1 INTRODUCTION About this guide This guide wil l help y ou plan an d configure a T alkSwit ch sy stem t o use V oIP (V oice over IP) in or der to: • Use IP ph ones as e xternal IP exten sions . • Set up a multi-location T alkSwitch V oIP network.
2 VOIP NETWORK C ONFIGURATION GUIDE ABOUT V OIP V oIP-enabled T alkSwitch units r oute V oIP calls over th e Internet or private IP netw ork, and oth er calls ov er the tr aditional teleph one n etwork. V oIP-enabled T alkSwit ch units u se the in dustr y-standar d Se ssion Initiation Prot ocol (SIP) for V oIP call s.
EVERY CAL L C OUNTS 3 C ONNECTING TO A NETWORK Each l ocation requires a high-speed connection to the In ternet or private IP netw ork that is sufficient f or V oIP calls . This is requir ed for a lo cation usin g an external IP extension , T alkSwitch V oI P network, o r servi ce provider V oIP network .
4 VOIP NETWORK C ONFIGURATION GUIDE C ONFIGURING IP ADDRES SES Starting the T alkSwitc h management software 1. Double-click th e T alkSwitch Configuratio n 6.10 icon on your deskt op. Y ou can also sel ect Start > Progr ams > T alkSwitch 6.10 > T alkSwitch Configuratio n 6.
EVERY CAL L C OUNTS 5 1. Select th e IP Configuratio n pag e . By defa ult, Obtain IP and DNS informa tion automatically is selected an d the area sho ws IP a ddresses from the r outer . 2. Chang e Obtain IP and DNS inf ormation automatically to Use conf igured IP and DNS info rmation in ord er to l ock in the IP ad dresses.
6 VOIP NETWORK C ONFIGURATION GUIDE Setting the public IP addr ess If you are setting up an external IP exten s ion, or the SIP server of a T alkSwitch V oIP network, y ou mu st configure a public IP addr ess for the T alkSwitch sy stem. Some service pr ovider V oIP netw orks also r equire th e T alkSwitch s ystem t o have a public IP ad dress.
EVERY CAL L C OUNTS 7 2. If you selected Dyn amic public IP address , en ter th e Fully qualified domain nam e (FQDN). Get the FQDN from y our ISP . A DDNS (Dynamic Domain Nam e Service) pr ovid er such as www .
8 VOIP NETWORK C ONFIGURATION GUIDE If you are s et ti ng u p ext er na l I P ex te nsi ons, a T al kS wi tch V o IP net wor k, or a V oI P service that doesn’t handl e port forw ardin g, port forwar ding is r equired.
EVERY CAL L C OUNTS 9 d) Set up port forwar ding using the inf ormation from the Manual P o rt Mapping wi ndow . S ee yo ur rou t er do cu me nta t io n for i nst r uct io ns on how to map port s. For inf ormation on configuring router s and mappin g ports , visit http://www .
10 VOIP NETWORK C ONFIGURATION GUIDE 3. Map the follo wing ports (Type: UDP) to th e T alkSwitch units. These RTP ports forw ard v oice t raffic t o the T alkSwitch s ystem b y def ault. If requir ed, you can map different ports . In th is case enter the first port in the Starting RTP port bo x of th e V oIP Settings windo w .
EVERY CAL L C OUNTS 11 EXTERNAL IP EXT ENSIONS An external IP exten sion is an IP phon e located outsid e the o ffice . It is configured as a local exten sion of a T alkSwitch sy stem, but connects t o the sy stem ov er the Intern e t or private data n etwork.
12 VOIP NETWORK C ONFIGURATION GUIDE T o set u p an external IP extension, use th e follo wing steps: 1. Ad d the external IP exten sion, as described in A dding IP Phon es to T alkSwitch . Procedures ar e available f or ad ding T alkSwitch, Poly com, Gran dstream, Counterpath and sel ected other phon es ( depen ding on the mark et ).
EVERY CAL L C OUNTS 13 T ALKSWIT CH V OIP NETWORK A T alkSwitch V oIP network has at least one SIP device at ea ch location. A SIP de vice is a V oIP-enabled T alkSwitch un it, IP teleph on e or SIP gatew ay . One T alkSwitch unit in th e netw ork a cts as th e SIP server .
14 VOIP NETWORK C ONFIGURATION GUIDE SETTIN G UP A T ALKSWIT CH PROFILE FOR THE SIP SERVER The T alkSwitch pr ofil e for th e SIP server sh ow s registration detail s and contain s authentication information. 1. Start th e T alkSwitch mana gemen t so ftwar e, and co nnect t o th e T alkSwitch sy stem that will act as the SIP serv er .
EVERY CAL L C OUNTS 15 SETTIN G UP A T ALKSWIT CH PROFILE FOR A SIP C LIENT The T alkSwit ch pro file for a SIP clien t cont ains r egistration d etails an d authentication information. 1. Start th e T alkSwitch mana gem ent softw are , and conn ect to th e T alkSwitch sy stem that will a ct as th e SIP clien t.
16 VOIP NETWORK C ONFIGURATION GUIDE C ONFIGURING V OIP NUMBERS FOR A T ALKS WITC H V OIP NETWORK A V oIP number is lik e a teleph one n umber , and is u se d to dial a T alkSwitch s ystem at a particu lar location. Each V oIP numb er mu st be unique (i.
EVERY CAL L C OUNTS 17 SETTIN G UP LINE HUNT GROUPS If a V oIP-enabled T alkSwitch unit is present, line hu nt group 88 u ses the T alkSwitch V oIP ne twork b y def ault, and the oth er line hun t gr oups use tel eph one lines . Y ou can modif y these de fault setting s as described on pag e 24.
18 VOIP NETWORK C ONFIGURATION GUIDE V ERIFYING THE T ALKS WITC H V OIP NETWORK If you ar e configuring the T alkSwitch pro file for the SIP serv er , the win do w enables the Vie w Registrar Entries button.
EVERY CAL L C OUNTS 19 SERVIC E PROVIDER V OIP NETWORK Usin g a service provid er V oIP network requir es at least one V oIP-enabled T alkSwitc h unit. Th e service pr ovi der a cts as th e SIP serv er . Th e service pr ov ider assigns th e V oIP numbers and V oIP configur ation parameter s.
20 VOIP NETWORK C ONFIGURATION GUIDE SETTIN G UP A SERVICE PR OVIDER PROFILE If you are u sin g a T alkSwitch-ce rtified V oIP service pr ovider , visit www .talkswitch.com/support/ServiceConfigur ationGuides.asp to a ccess the service configuration gui de f or your V oIP service pro vider .
EVERY CAL L C OUNTS 21 7. If your service pr ovid er requires y ou to set up k eep alive m es sag es, an d if your router does n ot support uPNP , set up keep alive messa ges . Keep alive m essages main tain the connection fr om the T alkSwitch unit, through your r o uter , to the service pr ovid er’s SIP serv er .
22 VOIP NETWORK C ONFIGURATION GUIDE The Codec Options win do w all ow s y ou to sel e ct th e cod ecs that y our s ystem can use , specify th e preferr ed cod ec, an d clear th e uns upported cod ecs. Y ou can specify th e codecs f or the T alkSwitch pr ofil e , and for ea ch service provi der pr ofile .
EVERY CAL L C OUNTS 23 C ONFIGURING V OIP NUMBERS FOR A SERVIC E PROVIDER V OIP NETWORK If you are u sin g a T alkSwitch-cer tified V oIP service pr o vider , visit www .talkswitch.com/support/Ser viceConfigurationGuides .asp to a ccess the service configuration gui de f or your V oIP service pro vider .
24 VOIP NETWORK C ONFIGURATION GUIDE SETTIN G UP LINE HUNT GROUPS A l ine hunt g rou p i s a se t of l ine s t ha t a re a vai la ble fo r mak ing an ou tb ou nd c al l. It can u se selected teleph one lin es, all V oIP lines associated with the T alkSwitch V oIP network, or all V oIP lines associat ed with a service pro vider V oIP netw ork.
EVERY CAL L C OUNTS 25 ADVANC ED V OIP CONFIGURATION Optionally , perform a dvanced V oIP configuration. Setting up caller ID The Vo I P C a l l e r I D area allow s you t o set up the source for call er ID for outbound V oIP calls. Th e same setting is u sed for the T alkSwit ch profil e and all service pro vider pr ofil es.
26 VOIP NETWORK C ONFIGURATION GUIDE R eserving V oIP lines By def ault, all T a lkSwitch V oIP lines ar e available f or external IP exten sions , T alkSwitch V oIP netw ork calls, and /or service pro vider call s on a first-c ome fir st- served basis.
EVERY CAL L C OUNTS 27 V ERIFYING REGISTRATION Clicking th e View All Regist rations but ton s hows a w indow w it h a l is t of VoIP numb ers , their r egistr ation statu s, and th e number o f secon ds un til the ir registr ations with the SIP server will e xpire .
28 VOIP NETWORK C ONFIGURATION GUIDE APPENDIX A — T ALKSWITC H V O IP NETWORK ADMINISTRATION FORM Use this form t o keep tra ck of V oIP numbers assigned t o location s within a T alkSwitch V oIP netw ork.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Talkswitch CT.TS005.002606 è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Talkswitch CT.TS005.002606 - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Talkswitch CT.TS005.002606 imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Talkswitch CT.TS005.002606 ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Talkswitch CT.TS005.002606, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Talkswitch CT.TS005.002606.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Talkswitch CT.TS005.002606. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Talkswitch CT.TS005.002606 insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
