Manuale d’uso / di manutenzione del prodotto 7.2 del fabbricante SonicWALL
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i SonicWALL Email Security User Guide SonicWALL ® Email Security User Guide Version 7. 2 SonicWALL, Inc. 2001 Logic Drive S an Jose , CA 9 5124-3452 Phone: +1.
SonicWALL ® Email Security User’s Guide Version 7.2 SonicWALL, Inc. 2001 Logic Drive San Jose, CA 95124-3452 Phone: +1.408.7 45.9600 Fax: +1.408.745.
Copyright Notice © 2009 SonicWALL, I nc. All rights rese rv ed . Under the copy right laws, this manual or the software des cribed within, can not be copi ed, in whole or part, without the writte n consent o f the manufactur er, except in the normal use of the software to make a backup cop y.
Table of Contents Preface ............................................................. ........................................... .............. ii i Documentation Overview ................. ................ ................ ................ .......
Reports & Monitoring .......................................................... ................................... 21 Inbound Good vs. Junk Email ................. ................... ................ ................ ................ ...... 22 Outbound Good vs.
SonicWALL Email Security 7.1 User Guide | i Preface SonicWALL Email Security guards the perimeter of the organization against the costly , dangerous, and growing threats to corporate em ail. Threats are stopped before they infiltrate co rporate mail servers and em ployee in boxes.
ii | - Preface.
SonicWALL Email Security 7.1 User Guide | 1 CHAPTER 1 About SonicW ALL Email Security This chapter describes vi ewing and ha ndling ite ms in yo ur SonicW ALL Email Security Junk Box. When a Message is Flagged as Junk When SonicWALL Email Secu rity determines a messag e is junk, it stores it in a Junk Bo x.
2 | Chapter 1 - About SonicWALL Email Security Y ou can scan these messages to se e if there are any messages you want to receive and should not be categorized as Junk. If y ou see a me ssage you want to receive, c lick the Unjunk link next to it and the message is se nt t o your Inbox.
SonicWALL Email S ecurity 7.2 User’s Guide | 3 CHAPTER 2 Managing the Junk Box This chapter describes vi ewing and ha ndling ite ms in yo ur SonicW ALL Email Security Junk Box. When a Message is Flagged as Junk When SonicWALL Email Secu rity determines a messag e is junk, it stores it in a Junk Bo x.
4 | Chapter 2 - Managing the Junk Box Scan these mess ages to see if there are any m essages you want to receive and should no t be categorized as Junk. If you see a mess age you want to receive, click the Unjunk l i nk ne xt t o i t a n d the message is sent t o your Inbox.
SonicWALL Email S ecurity 7.2 User’s Guide | 5 X To log in to yo u r Ju nk Box 1. Log in wit h your user name and password. 2. Choose the appropriate domain from the list, if necessary. Your personal Junk Box appears, with any messag es that have been flagged as spam or oth er unwanted email.
6 | Chapter 2 - Managing the Junk Box As an example, suppose you w anted to see only messages that were Spam or Likely Spam. Clear all the checkboxes except the Show Spam and Show Likely Spam check boxes. Leave all the locations se lected and cli ck Search .
SonicWALL Email S ecurity 7.2 User’s Guide | 7 Proximity Se ar ch This searches for words closer to each other . The syntax is “word 1 word2”~distance Deleting M e s sages Once you have d etermi ned that a message was correctly placed in your Junk B ox, you can delet e one or more messages at a time , or all the messages.
8 | Chapter 2 - Managing the Junk Box Viewing Message Content Depending on your organizat ion’ s configuration , you can view the contents of a m essage by clicking the View link nex t t o it in the Ju nk S um ma ry M es sag e s ent to y ou b y e mai l.
SonicWALL Email Security 7.2 User Guide | 9 CHAPTER 3 Anti-S p am T echniques This chapter describes how you can use Soni cWALL Email Security to block senders, or ensure that senders y ou approve ca n send y ou email.
10 | Chapter 3 - Anti-Spam Techniques Adding People to Allowed or Bl ocked Lists X To add people to Allowed or Blocked lists 1. Navigate to Anti-Spam, Anti-Phi shing > People . 2. C lick Allowed to see a list of senders who may be added to the Allowed list.
SonicWALL Email Security 7.2 User Guide | 11 Adding Companies or Domains to All o wed or Bloc k ed Lists X To add companies or domains to Allowed or Blocke d lis ts 1. Cli ck the Anti-Spam, Anti-Phishing button. 2. C lick Companies from the left hand navigation menu.
12 | Chapter 3 - Anti-Spam Techniques Adding Lists to the Allowed List Email messages from mail ing-list servers do not al ways co me from the same emai l address or FROM: field in the address. This makes it diffic ult to add list messages to the Allowed list.
SonicWALL Email Security 7.2 User Guide | 13 Note: T o use y our compa nies defaul t settings, us e the Adhere to Corp orate/Group Defaults checkbox. If your IT department e nforces these s ettings, the checkbox is dimmed; you cannot change blocking levels.
14 | Chapter 3 - Anti-Spam Techniques Screening Messages in Other Languages Many spam messages are in a language ot her than the one you do business i n. T o filter out messages based on language th ey were written in, use th e Languages window. For each language, you can choose allow , block, or have no opinio n.
SonicWALL Email Security 7.2 User Guide | 15 Configuring Language Preference s for SonicWALL Email Security Y ou can chan ge the language in which the user inte rface for SonicWALL E mail Security is displ ayed. X To change the language: 1. C li ck the Language link that appears in the lower-righ t frame of the user interface window.
16 | Chapter 3 - Anti-Spam Techniques.
SonicWALL Email Security 7.2 User Guide | 17 CHAPTER 4 Settings Y ou can change your spam-filtering settings by using the SonicWALL Email Security Settings page. Choose what to do with messages that are spam, likely spam, phishing, viruses, or have conten t not allowed by your organization’ s policy .
18 | Chapter 4 - Settings Assigning Users fo r the Junk Box The Users window allows you to authorize one or more users to monitor your Junk Box. Navigate to Users & Groups > Users . X To add a user 1. Cli ck the Add button. The Add User screen appears.
SonicWALL Email Security 7.2 User Guide | 19 Removing a User X To remove a user 1. Click the user that you want to remove. 2. Cli ck the Remove button. Junk Box Summary When SonicWALL Email Secu rity moves junk and lik ely junk me ssages to your Junk Box, you can choose to be notified periodically by email .
20 | Chapter 4 - Settings { Chinese Simplifi ed { Korean { Dutch { French { German { Spanish { Brazilian Portuguese { Russian { Hindi { Norwegian { Swedish { Italian Note: z T o correctly display the Ju nk Summary in a lang uage other t han English, you must install the appropriate language packs on your computer .
SonicWALL Email Security 7.2 User Guide | 21 Send Simple Summary or Graphical Summary Y ou can rece ive the Junk Box Summ ary as a simple list or in a more graphical format. The fi rst illustration shows a simple list ; t he second illustration shows a more graphical presentation.
22 | Chapter 4 - Settings.
SonicWALL Email Security 7.1 User Guide | 23 CHAPTER 5 Report s & Monitoring The reports in this module sh ow statistics for your organizatio n—not just your ow n spam. Click th e Reports & Monitoring butt on to view them. The Reports Dashbo ard pro vides a lo t of informat ion about SonicW ALL Email Security at a glance.
24 | Chapter 5 - Reports & Monitoring Inbound Good vs. Junk Email The Inbound Good vs. Junk page illustrates the n umb er of incom ing email that is goo d versus junk email. V alues are shown in number of messages per day and also accordin g to the percentage of good versus junk.
SonicWALL Email Security 7.1 User Guide | 25 Junk Email Breakdown The Junk Email Bre akdown page illustr ates the types of messages rece ived, and sho ws the comparative amounts of messages that were .
26 | Chapter 5 - Reports & Monitoring.
SonicWALL Email Security 7.1 User Guide | 27 CHAPTER 6 Junk Button for Microsof t Outlook This chapter describe s the SonicW ALL Junk Button for Outlook, a small a pplication that can be added to Microsoft Outlook. The Junk Button allo ws end-users to report spam messages to the S o n i c W A L L G R I D N e t w o r k .
28 | Chapter 6 - Junk Button for Microso ft Outlook Using the Junk Button The Junk Button is used to remove an y junk e-ma il messages that arrive in your inbox and place them in your Deleted Item s fol der . X To use the Junk Button: 1. A junk e-mail arrives in your inbox.
29 SonicWALL Email Security User’s Guide Index A adding a delegate 16 companies or domains allowed, blocked lists 8 lists allowed list 9 people allowed, blocked lists 7 address conflicts 7 Adversari.
30 SonicWALL Email Security User’ s Guide M messages junk 1 processed 22 unjunking 5 viewing content 5 R reports 21 downloading 21 Inbound Good vs. Junk 22 Junk Email Breakdown 24 Outbound Good vs.
© 200 9 So ni cWA LL , I nc . is a re g is te re d t ra d em ar k o f S o ni cWAL L , I nc . O t he r p ro d uc t na me s m en ti on ed h ere in ma y b e tr ad e ma rk s an d /o r re g is te re d t ra d ema r k s o f t he ir re sp e c ti ve co mp an ie s .
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il SonicWALL 7.2 è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del SonicWALL 7.2 - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso SonicWALL 7.2 imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul SonicWALL 7.2 ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il SonicWALL 7.2, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del SonicWALL 7.2.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il SonicWALL 7.2. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo SonicWALL 7.2 insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
