Manuale d’uso / di manutenzione del prodotto SPA-2000 del fabbricante Sipura Technology
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© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 1 Sipura Technology, Inc. SPA-2000 User Guide December 2 003 Sipura SPA-2000 User Guide v1.
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 2 Disclaimer – Plea se Read: This docum ent contains im plementatio n exam ples and t echniques using S ipura T echnolog y, Inc.
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 3 Sipura Technology, Inc. SPA-2000 User Guide Table of Contents 1. Product De scription ..................................................................................
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 4 1. Product Description This guide descr ibes bas ic adm inistratio n and us e of the Sip ura T echnolog y SPA- 2000 phone adapter – an inte lligent low-densit y Vo ice over I P (VoIP ) gatewa y.
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 5 This LED indicates status via the f ollowing behavior s: ON – LE D remain s solid on OFF – LED rem ains s olid off LONG (Long On) – 3.0s on, 1s off c ontinuousl y FAST – 0.
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 6 Unknown DHC P Error SLOW Silent Note: T he Link LED will bl ink on transm it and receive (TX /RX) of packets. T he LED will displa y solid off if no link is available. T he LE D will d isplay so lid on if link is up but no T X/RX activit y is present.
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 7 Alternat ivel y, an indiv idual SPA-2000 c an be dir ected t o perfor m an upgr ade to a specif ic firm ware load via its bui lt-in web server int erf ace. Firm ware upgrades ar e attem pted onl y when the S PA-2000 is idle, sinc e the y trigger a sof tware reboot.
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 8 o T o input: W , X, Y, Z, w, x, y, z -- press ‘ 9 ’ o T o input al l other char acter s in the adm inistr ator pass word, press ‘ 0 ’ Note : This tr anslation c onventi on onl y applies to t he p assword in put.
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 9 Enab le/D isable DHCP 101 Enter 1 to enable Enter 0 to disabl e Check IP Address 110 None IVR will a nnounce t he current IP addres s of SPA . Set Stat ic IP Addr ess 111 Enter IP address using num bers on the tele phone k ey pad.
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 10 A LL SETTINGS WILL B E LOST! up. Unit will r eboot and a ll configur ation param eters will be reset t o factor y default va lues. Note: If the A dm inistrator pas sword is n ot set, the items marked with “ Requir es Pass word” will n ot require a p asswor d.
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 11 profile p aram eters. T he param eter group tha t the Use r can acc ess is s pecified by the Adm inistrator, which ca n onl y be done through provis ioning the SPA- 2000 via t he TFT P process .
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 12 3.3.4. SPA-2000 W eb Page Configurat ion Default Values The f ollowing fig ures de pict the default v alues an d web page loc ations of the SPA- 2000 web adminis tration a nd conf iguratio n pages.
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 13 Figure 2 – SPA-2000 System Co nfiguratio n Web Page ( A dvan ced Admin View ).
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 14 Figure 3 – SP A -2000 SIP Configurat ion Web Pag e (Adv anced Admin View ).
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 15 Figure 4 – SPA-2000 Provisio ning Conf iguration W eb Pag e (Advanced Admin View ).
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 16 Figure 5 – SPA-2000 Regional Co nfiguratio n Web P age ( Advanced A dmin View ).
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 17 Figure 6 – SPA-2000 L ine 1 Co nfiguration Web Pag e (Line 2 I s Identic al).
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 18 Figure 7 – SPA-2000 User 1 Co nfiguration Web Pag e (Use r 2 Is Identic al).
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 19 3.4. Con figuration Parameter s 3.4.1. System Parameters Syste m Configuration Paramete r Name Description Default A.
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 20 Resync On Reset Resyncs c onfigur ation prof ile from configurati on ser ver whenever the SPA-2 000 re sets. Yes Resync Rand om Delay Spread i nterval f or resync reques ts 2 Resync Per iodic Resyncs c onfigur ation prof ile perio dicall y after reset.
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 21 SIP Accept Lan guage Accept- Language Hea der to be used by the unit. If empt y, the header is not i ncluded. Remove Las t Reg Remove las t regis tratio n befor e registeri ng a new on e if valu e is diff erent one.
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 22 NSE Dy na mic Pay load 1,2 NSE d ynamic payload t ype 100 AVT D ynam ic Payload 1,2 AVT d ynamic pa yload t ype 101 .
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 23 Ext IP External I P address to subs titute f or the actua l IP address of the unit in all o utgoing SIP m essages. If “0.0.0.0” is specif ied, no IP addr ess subs titution is perf ormed.
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 24 Use OB Pr oxy In Dialog W hether to forcer SIP reques ts to be sent t o the outbound pr ox y within a dia log.
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 25 Call Return Serv Enable Ca ll Return Serv ice Yes Call Bac k Serv Enabl e Call Bac k Ser vice Yes Thr ee W ay Ca ll .
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 26 3.4.5.4. Dial Plan Paramete r Name Description Default Dial Plan Per-line di al plan script See belo w Enable IP Dialing Ena ble IP Dial ing no Default D ial Plan s cript f or each l ine: “(*xx| [3469] 11|0| 00|[2-9 ]xxxxxx| 1xxx[2-9 ]xxxxxx| xxxxxxxxxx xx.
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 27 Cfwd Al l Dest Forward n um ber for Call Forward All Ser vice Cfwd Bus y Dest Forward num ber f or Call For ward Bus.
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 28 Ring 1 C aller Caller num ber patter n to pla y Distincti ve Ring/CW T 1 Ring 2 C aller Caller num ber patter n to p.
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 29 occurs while m aking an out bound call. T he RSC t o trigger this tone is config urable ( see Secti on ???) 16,1777@- 16;20(.38 0/0/1,.380 /0/2,.380/0/3 ,0/4/0) SIT2 T one See < SIT1 T one> 914@-16, 1371@- 16,1777@- 16;20(.
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 30 .1/9.3) CWT 7 Cadence Cadence s cript for distincti ve CW T 7 30(.1/.
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 31 Interdigit S hort Tim er 3 Short tim eout between enter ing digits when dialing. Ra nge: 0 – 64 sec 3 Notes: 1. T he Call Progr ess T ones and DT MF pla yback level are not af fec ted by the <F XS Port O utput Gain>.
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 32 Dist_Ring _Act_Cod e Enable Dis tincti ve Ringing *61 Dist_Ring _Deact_Co de Disable D istinct ive Ring ing *81 Speed D ial Activ ation Cod e Assign a spe ed dial n umber *74 Notes: 1.
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 33 Next Registr ation In Num ber of seconds bef ore the nex t registrati on rene wal Message W aiting Indicate whether .
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 34 4.1. Basic Servic es 4.1.1. Originat ing a Phone Call Service D escr iption Placing telephon e a ca ll to anot her tele phone or teleph ony system (IVR, conferenc e bridge, etc.
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 35 the caller ’s nam e and/or nu mber . Expected Call and Network Behavior In between r inging bur sts, t he SPA can generate a Caller- ID signal to the attached phone when the pho ne is on-hook .
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 36 Dial the te lephone n um ber you are ca lling You mus t repeat th is proce ss at the star t of each call.
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 37 Expected Call and Network Behavior If the user is on a ca ll when another c all com es in they will hear a seri es of be eps / tones alerting them to the s econd c all.
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 38 accepted. 4.2.6. Call-W aiting with Caller ID Service D escr iption W hen the user is on t he ph one and has Call W .
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 39 4.2.8. Attendant Call Transfer Service D escr iption Attendant Ca ll Tr ansfer lets a custom er use their touc htone ph one to se nd a call to an y other pho ne, insi de or outsi de their bus iness, includi ng a wireles s phon es.
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 40 Press the s witch h ook or f lash button o n the phone to pl ace the p arty on hol d Enter * 98 Dial the num ber to which you will trans fer the caller The c all is trans ferr ed when a com plete number is entered.
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 41 Dial the num ber of the 3 rd party . W hen the 3 rd part y answers you ma y ha ve a conversat ion with them while the oth er part y is on hold .
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 42 Service D escr iption The SP A supports a servic e tha t allows the SPA to aut om aticall y dial the last c aller ’s number .
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 43 – Uncondit iona l is act ivated . The SP A can be configur ed to pro vide a sho rt “half ” ring or r ing “splash” as a rem inder that the SPA is uncondit ional ly forward ing all calls.
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 44 Listen f or dial to ne Press * 90 Listen f or dial to ne and ent er the tel ephone number you are forwarding your ca ll to. Activat ion will be conf irmed with two beeps and then dial t one to aler t you t hat your f orwarding has been ac tivated.
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 45 web interf ace. The def ault f orward d elay is 20 seconds. Expected Call and Network Behavior This f eature allo ws.
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 46 Listen f or dial to ne Press * 61 Expected Call and Network Behavior W ith this service, i ncom ing calls from up to __ telephone num bers can be automatic ally identif ied b y distinct ive ringi ng.
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 47.
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 48 5. Where to G et Support: For support questions relat ed to your S ipura T echnolog y product, pl ease contac t the com pany from whom you purchased t he S PA-2000 or an author ized Sipura T echnolog y resell er.
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 49 6. Appendix I – Dial Plan Admini stration: 6.1.1. Dial Plan The SP A-2000 a llows each line to be configur ed with a dist inct dial plan.
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 50 The plans conta in a series of digit s equences , separat ed by the ‘|’ charac ter. T he collec tion of sequences is encl osed in parenth eses, ‘( ‘ and ‘) ’.
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 51 An “outs ide line” dial tone can be ge nerated with in a s equence b y append ing a ‘,’ charac ter betwee n digits.
© 2003 Si pura Tec hnolog y, Inc Proprietar y (See Co pyright Notice on Page 2) 52 The f ollowing als o allo ws 7-dig it US-st yle diali ng, and a utomatic ally ins erts a 1 + 212 (loca l area code) in the transm itted nu mber .
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Sipura Technology SPA-2000 è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Sipura Technology SPA-2000 - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Sipura Technology SPA-2000 imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Sipura Technology SPA-2000 ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Sipura Technology SPA-2000, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Sipura Technology SPA-2000.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Sipura Technology SPA-2000. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Sipura Technology SPA-2000 insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
