Manuale d’uso / di manutenzione del prodotto VSI-Pro Max del fabbricante AVE
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1 VSI-PR VSI-PR VSI-PR VSI-PR VSI-PR O O O O O MAX MAX MAX MAX MAX POS / CASH REGISTER INTERF ACE Operation Manual September 2008.
2 VSI-Pro Max Copyright C A VE Thailand Co., Lt d. 2000-2008 A VE Multiview UK Unit 1C, The Potteries, Woodgreen Road, W altham Abbey Essex, EN9 3SA, UK T el: 440-870-770-9323 Fax: 440-870-770-9363 Email: ave-uk@multiview.net www .multiview.net A VE Thailand Co.
3 CONTENTS 1. Introduction.........................................................................................................................................................7 1.1 VSI / VSI+ / VSI-Pro / VSI-Pro Max Backward Compatibility ........
4 APPENDICES Appendix A : Problem Solving Guide.....................................................................................................................59 Appendix B : Hard Alarm Output......................................................
5 CONTENTS Figure 1 1 : Register Select Sub-Menu.................................................................................................................17 figure 12 : TCPIP Sub Menu.............................................................
6 CONTENTS Figure 78 : Recerve [ RX ] T est Sub-Menu...............................................................................................................47 Figure 79 : T ransmit [ RX ] T est Sub-Menu..........................................
7 The VSI-Pro Max is the latest in the evolution of the popular VSI line of POS / Cash Register Interfaces from A VE. The VSI-Pro Max, now with larger memory sp ace can hold ALL the A VE Interfaces in one unit with full remote PC or DVR programming for selection and setups and onsite firmware updating.
8 2.1 FEA TURES ............80 Register Selections Selectable via OSD ............User Select able Full Duplex Bi-Directional POS / Cash Register Communications RS-232C RS-232C Optically Isolated RS-485 Full Duplex, RS-422 Half Duplex Passive T ap (Hi-Z) .
9 2.2 SPECIFICA TIONS Video In (BNC) .5VP-P to 2VP-P AGC T erm. 75 ohms, 90V Gas Discharge Suppression Video Out (BNC) 1V P-P T erminated or Unterminated can drive two 75 ohm loads Video S / N better than 50dB Video B / W better than 7MHz Power (DC Coax 2.
10 The VSI-Pro Max will overlay the characters on any input video source. The video input can be virtually any baseband or composite video source. The VSI-Pro will accept NTSC, RS-170, RS-330, CCIR, P AL or SECAM video format s.The Video input to the VSI-Pro Max is a st andard BNC connector , terminated at 75 [ohms].
11 3.2 RS-232 SERIAL INPUT The VSI-Pro Max accepts serial dat a via the DB-9 Female connector located on the rear of VSI-Pro Max. This connector is similar to “A T” type computer RS232 serial ports and the pin out is identical. T able 1 shows the standard pin out for VSI-Pro Max RS-232 female connector .
12 Figure 4: VSI-Pro Max Connections T able 3 : Pin-Out of the DB-9 Female Connector on the VSI-Pro RS-422 / RS-485 1 Alarm Out 1 Open Collector T ransisitor 2 No Function No Function 3 TXD RS-232 Fro.
13 Earth Ground VSI-Pro Max POS / Cash Register Interface CONNECTIONS Grounding and Isolation The VSI-Pro Max has an isolated internal signal/power ground from the case or chassis ground. Therefore maintain- ing this isolation will insure proper surge and lightning suppression when the chassis grounded properly .
14 The VSI-Pro Max is programmed by pressing and releasing specific combinations of the four front panel push- buttons. Via these four simple buttons, all of the powerful programming features of the T ext Inserter are available. A video source and a monitor must be connected in order to see the programming menus.
15 1) Press and hold the “Set” button. 2) Press and release the “Reset” button. 3) Release the “Set” button. 4) Press “Down” or “Up” to move the text block.
16 5.2 MAIN PROGRAMMING MENU Following is a detailed description of the menu selections and the programming capabilities of the VSI-Pro. Figure 10 : VSI-Pro Max Main-Menu REGISTER SELECT SCREEN SETUP TEXT DISPLA Y COMMUNICA TION EXCEPTION REPORT ALARM OUTPUTS TEST/DEMO MODE DOWNLOAD/UPLOAD SETUP HELP 5.
17 Press the “Up” or “Down” button to move the cursor to “REGISTER SELECT” and press “Set”. The REGIS- TER SELECT menu will appear: Figure 1 1: REGISTER SELECT Sub-Menu PROGRAMMING Figure 12: TCPIP Sub-Menu 1.
18 SET ADDRESS ANY EXIT Figure 13: ADDRESSABLE VSI Sub-Menu SET ADDRESS Choices: ANY , 1, 2, 3,..., 253, 254, 255 AD4323 Press the “Up” or “Down” button to move the cursor to “AD4323” and press “ Set ”. No menu will apprear and merely sets the VSI-Pro Max to support the special protocol of this model.
19 PROGRAMMING VSI-Pro Max POS / Cash Register Interface DEL T A JOURNAL DEL T A RECEIPT EPSON JOURNAL EPSON RECEIPT EXIT Figure 19: DEL T A SONO 3.1 Sub-Menu DEL T A SONO 3.1 Press the “Up” or “Down” button to move the cursor to “DEL T A SONO 3.
20 PROGRAMMING VSI-Pro Max POS / Cash Register Interface Figure 27: GASBOY Sub-Menu DEVICE CONSOLE DEVICE ADDRESS 01 EXIT DEVICE Choices: PRINTER, CONSOLE,CSL OLD DEVICE ADDRESS Choices: ANY , 01, 02, 03,..., 17 GASBOY Press the “Up” or “Down” button to move the cursor to “GASBOY” and press “ Set ”.
21 PROGRAMMING VSI-Pro Max POS / Cash Register Interface Figure 34: MICROS Sub-Menu LOCAL VSS MICROS IDN NETWORK MICROS ISN NETWORK EXIT SOURCE TYPE Press the “Up” or “Down” button to move the cursor to “MICROS” and press “Set”.
22 PROGRAMMING VSI-Pro Max POS / Cash Register Interface Figure 39: NORAND 1200 Sub-Menu TITLE DISPLA Y : ON CONSOLE ID : ANY WORKING MODE : EXIT TITLE DISPLA Y Choices: ON, OFF CONSOLE ID : Choices: .
23 DISPLA Y RECEIPT EXIT Figure 45: SHARP 750 ER-01PU Sub-Menu DISPLA Y Choices: RECEIPT , JOURNAL PROGRAMMING VSI-Pro Max POS / Cash Register Interface SHARP 750 ER-01PU Press the “Up” or “Down” button to move the cursor to “SHARP 750 ER-01PU” and press “Set”.
24 NOTE ? As we continually add new registers, these menus are subject to change. JOURNAL PRINTER RECEIPT PRINTER Figure 53: TKMAXXSub-Menu TKMAX Press the “Up” or “Down” button to move the cursor to “TKMAXX” and press “Set”.
25 5.4 SCREEN SETUP Press the “Up” or “Down” button to move the cursor to “SCREEN SETUP” and press “Set”. The following menu will appear: TEXT GRA YSCALE T o change the display border and/or the grayscale of the text on screen, press the “Up” or “Down” button to move the cursor to “TEXT GRA YSCALE” and press “Set”.
26 Figure 58: CLOCK Sub-Menu T/D DISPLA Y turns the time/date display on or of f. Press the “Up” or “Down” button to move the cursor to “T/D DISPLA Y” and press “Set”.
27 TITLER T o change the status of the on-screen titler , press the “Up” or “Down” button to move the cursor to “TITLER” and press “Set”. The cursor will st art flashing. Select either “ON” or “OFF” by pressing the “Up” or “Down” button.
28 SCREEN BLANK Choices: NONE, 6, 12, 20, 30, 60, 120, 180, 300 This is the amount of time that the VSI-Pro text display will remain on-screen after a transaction before blanking it self off (not the video picture, just the register transaction dat a) until the next transaction.
29 LINE COMPRESS The VSI-Pro automatically compresses the spaces in a line first as it reaches 40 characters. With LINE COMPRESS “ON”, the VSI-Pro will additionally remove multiple spaces and then vowels from the text to further compress the display as necessary .
30 5.6 COMMUNICA TION This was discussed briefly in the section under “REGISTER SELECT” and will be fully explained here. When you choose your register type under the REGISTER SELECT menu, this automatically format s the VSI-Pro to the appro- priate settings needed to communicate with your register .
31 VSI-Pro Max POS / Cash Register Interface TX BAUD RA TE Choices: AUTO, 1200, 2400, 4800, 9600, 14.4K, 19.2K, 28.8K, 38.4K, 57.6K, 1 15.2K This feature allows you to set the transmit baud rate to a separate device if you are looping the dat a back out of the VSI-Pro.
32 SW HANDSHAKING Choices: NONE, XON/XOFF , ACK/NAK Software handshaking is a command that is embedded in the data stream that is read and/or sent by the VSI-Pro Max that controls the flow of data to or from an external device. AUTO LINEFEED Choices: ON, OFF Auto Linefeed makes the VSI-Pro append a CR/ LF after each displayed line.
33 VSI-Pro Max POS / Cash Register Interface Related Settings “PROTOCOL” which the choices are REGCOM or VNET “TX PROTOCOL” which the choices will be MVDR, DALLMEIER, VSI-ADD, VNET “BAUD RA TE” 1200- 1 15.2K SLA VE This setting confirgures the Network RJ45 port to be a Slave which is formerly called Regcom or Vnetworker .
34 ON-SCREEN FLAGS Y ou have several options for programming your Exception Report. The first option typically has all programmed exceptions display a flashing asterisk in the upper right corner of the on-screen display , or reversing the entire text display .
35 Figure 66: EXEPTION HISTOR Y Sub-Menu TOT AL EXCEPTIONS This is not a selection for just displays the total exception count kept in the Exception History Buf fer maximum 800. VIEW EXCEPTIONS This displays the buffered exceptions on-screen, starting with the oldest exception in the buf fer .
36 DEST ID and SRC ID Choices: 1 through 32 Note: The DEST ID and SRC ID can not be the same value or can not send any command. Figure 69: DVR-301 1,3021,MVDR3000,MVDR5000 Sub-Menu DVR-301 1 / DVR-3021 / MVDR3000 / MVDR5000 Press the “Up” or “Down” button to move the cursor to “DVR-301 1,3021” and press “Set”.
37 OUTPUT EXCEPTIONS This selection allows you to have the buffered exceptions sent out for printing. This is a global setting for all excep- tions, but you also need to turn on the output for each independent exception. CLEAR HISTOR Y This selection clears all the buffered exceptions and reset s the T OT AL EXCEPTIONS counter .
38 OUTPUT Choices: ON, OFF The OUTPUT controls the RS-232 dat a from the VSI-Pro. T ypically this is sent to a remote Serial Printer to provide a hard copy of Exceptions with time and date on it. This data can also be sent out to a computer with appropriate software and give you the ability to analyze data.
39 EXCEPTION STRING The VSI-Pro compares the data that is printed to video to the dat a entered in the Exception S tring. The Exception S tring can also be used without a defined range. Example of this would be to assign a word “ VOID” as an exception.
40 NEGA TIVE EXCEPTION Y ou can remove unwanted text from the screen using the VSI-Pro. The VSI-Pro displays data in the text block 1 1 lines by 40 characters wide for total of 440 characters. T o remove unwanted messages from the register data you first determine how the unwanted messages prints to the video.
41 OUT RANGE Suppose Exception #3 would “FLAG” every transaction on Department 2 that is under 10 cent s and over $100 dollars. This would be the settings for this Exception: Exception No. 3 Display ON Output ON, OFF (Depending on presence of serial printer).
42 PROGRAMMING GREA TER THAN This example will show you how to program an exception to flag all sales in department 5 greater than $100 dollars Exception No. 2 Display ON Output ON or OFF Exception S tring 5... Range 0000.01- 0099.99 Operator OUT Now whenever anyone rings a sale of $100 or more on Department 5, the transaction will be flagged.
43 5.8 ALARM OUTPUTS T o access alarm output, press the “Up” or “Down” button to move the cursor to “ALARM OUTPUTS” and press “Set”. The following sub-menu will appear: PROGRAMMING VSI.
44 ALARM TRIGGER Choices: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 1 1, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23,24 , 1-12, 13-24, 1-24, RT S An Alarm T rigger is the source of activity programmed to activate a certain alarm. The alarm trigger tells the VSI-Pro Max what exception to use to trigger the alarming device or the on-screen flag.
45 FLAG TYPE This feature allows you to insert a visual alarm flag on each exception that you program to aid in the review of the video tape. This flag can appear as an asterisk “*” , a flashing asterisk, reverse text, or flashing reverse text.
46 SET TRIGGERED TEXT Press the “Up” or “Down” button to move the cursor to “SET TRIGGERED TEXT” and press “Set”. The following sub- menu will appear: Y ou can enter 2 lines with 40 alpha numeric text on each line. Y ou can also enter non-printable dat a (control code) instead of triggered text.
47 NOTE ? In the above or below tests, you can stop the scrolling data by holding down either “Up” or “Down” button. PORT 1 TEST Sending and receiving data performance can be analyzed under the POR T 1 TEST sub-menu. Press the “Up” or “Down” button to move the cursor to “PORT 1 TEST” and press “Set”.
48 RX / TX TEST In the RX/ TX test the VSI-Pro echos whatever it receives. Press the “Up” or “Down” button to move the cursor to “RX/ TX TEST” and press “Set”.
49 Figure 82: DA T A CAPTURE Sub-Menu Press “Set” to return to the previous menu. CAPTURE TO PORT 1 This feature redirect the incoming data to VSI-Pro Max to its output ( Pin 3 of A T type RS-232 female connector ) where that data can be stored to data storing devices (e.
50 DUMP MEMOR Y Y ou can upload any saved information from the VSI-Pro memory to any PC or some specific communication devices using appropriate upload cable. T o upload the information into a PC you must have any communication sof tware which can transfer the binary data.
51 DOWNLOAD/UPLOAD SETUP USING VSI-Pro Max T O VSI-Pro Max T o insure that the DOWNLOAD/UPLOAD process is accomplished, you need to access the programming menu for both VSI-Pro Max, so each VSI-Pro Max needs a video input and a monitor .
52 Figure 90: UPLOAD SETUP Sub-Menu & Display The data transfer will begin and you will have a screen count down of the status that reads: The count will end at 100. When this prompt clears the screen, the data transfer is complete. Press “Reset” to exit this menu on both VSI-Pro Max’s.
53 DOWNLOAD/UPLOAD SETUP USING A PC Y ou can use a Laptop PC and A VE’s IC, HyperT erminal or equivalent communications program to store dat a from a VSI-Pro Max to a file. This file can then be uploaded to other VSI-Pro Max unit s with the same software revision level.
54 Click the T ab “Remote” and you will see the following Menu. Figure 92 Remote Menu Click on “Set Comport”. If the VSI-Pro Max is in the “Baudrate Detection” Mode then you can set any baud rate and the VSI-Pro Max will self configure.
55 File Menu Figure 93 File Menu “Open” allows you to select a file which contains a previously saved version of all the VSI-Pro Max setups. “Open History” allows you to view a previously saved History File downloaded from the VSI-Pro Max.
56 VSI-Pro Firmware Download Menu T o update the VSI-Pro Max, load the VSI-Pro Max Firmware Download Utility and follow the instructions below . Then select “UPDA TE FIRMW ARE” from the menu selection. Figure 96: Update Firmware Sub-Menu VSI-Pro Max Firmware Download Utility This document describes the VSI-Pro Max V14 Release 12.
57 Click File ==> Properties Y ou will see the configuration frame and then click. Choose Bits per second to 19200 and press connect. PROGRAMMING Figure 98: Connect T o Menu Figure 99: Port Setting.
58 Second, you go to the menu of the VSI-Pro Max “Download/Upload Setup” then select ==> “Update Firmware” and then press Set. Now you will see message in Hyper T erminal. “Do you want to update? [Y/N]” Press “Y” to accept update. Y ou will see message warning again.
59 NO DA T A ON-SCREEN and/or REGISTER LED NOT FLASHING 1. Press the “Reset” button on the VSI-Pro Max front panel. 2. Incorrect register selected in the REGISTER SELECT menu. 3. Data cable is miswired. 4. Data cable is too long or did not use shielded cable.
60 PROBLEM SOL VING GUIDE APPENDIX A NO NETWORK COMMUNICA TION OR LED FLASHING 1. V erify the RJ1 1, RJ12 or RJ45 is locked into the connector firmly and the locking tab no broken 2. V erify the RJ connector is crimped and wired properly , Pins 4 &5 the two in the very center .
61 APPENDIX A PROBLEM SOL VING GUIDE VSI-Pro Max POS / Cash Register Interface HOW TO DO A MASTER RESET ON VSI-Pro Max 1. Press and hold in simultaneously the “Down”, “Up” and “Set” buttons. 2. While holding those three buttons in, press and release the “Reset” button and then release the other three buttons.
62 VSI-Pro Max POS / Cash Register Interface 12 V D C Internal To VSI-Pro Alarm 1 or 2 Output LED 1K OH M 5 VD C Internal To VSI-Pro Alarm 1 or 2 Output LED 470 OH M 5 VD C Internal To VSI-Pro Alarm 1.
63 APPENDIX C DVR TEXT INPUT CONNECTIONS The A VE MVDR5000 DVR has the ability to input two VSI-Pro Max ASCII T ext directly without any networking. The RS-232 DB9M connector on the rear of the DVR can accept the data from one VSI-Pro Max. The RS-485 RJ12 connector can also accept data from the VSI-Pro Max.
64 VSI-Pro Max POS / Cash Register Interface UTP CONNECTIONS APPENDIX D AGC The VSI-Pro Max has an AGC (Automatic Gain Control) circuit on the video input.
65 There are a myriad of PC-based systems out there which do not appear on the A VE Cash Register Compatibility List. Most of the PC-based cash registers that are not included in the A VE Cash Register Compatibility List are able to interface to the VSI-Pro Max.
66 JP1 - USB type B Connector . JP7 - RS485 Connector . P1 - RS232 Connector (DB9 Male). JP6 - RS485 load resister jumper (120 Ohm). Configuration Settings RXD RS232 RS485 A(+) B(-) JP8 2-3 1-2 RS232 .
67 VSIB for Thai, Korean or Chinese Languages The VSIB is a bit-mapped display device that can display Thai, Korean, or Chinese characters. This device works in conjunction with the VSI-Pro.
68 The ECR Interfaces are small PCBs that mount internally to the cash registers. These PCBs convert internal dat a from matrix and drum printers or thermal printers to RS-232 data. This RS-232 data is then connected directly to the VSI-Pro for display .
69 APPENDIX J RS-232 to RS-422/RS-485 Converter VSI-Pro Max POS / Cash Register Interface For some installations exceptional long runs are required, then RS-232 can not support for is normally limited to about 100 ft. In this case one would convert the RS-232 to RS-485 which can be extended up to about 3000 ft.
70 Figure 131: VSI-Pro Connections with TCPIP 232 Adapter TCPIP 232 ADAPTER Interfacing the VSI-Pro Max to the cash register TCP/IP network requires the TCPIP 232 Adapter along with the VSI- Pro Max. The IP address of the cash register is programmed into the TCPIP 232 Adapter via on-screen program- ming.
71 VSI-Pro Max POS / Cash Register Interface APPENDIX L VSI-Pro Max NETWORKING The VSI-Pro Max is an evolution in the philosophy of A VE to be fully backward compatible with older products along with advancing the features and performance of our new products.
72 MASTER COMMUNICA TION PROT OCOL OPERA TION The VSI-Pro Max or Hydra/Regcom/Vnetworker/Networker use a bi-directional, 2-wire RS-485 databus to communicate. A VSI-Pro Max can be a Slave or a Master . A Regcom, Vnetworker or Networker are used to convert the VSI-Pro, ECR Cards or Adapters to be slaves.
73 VSI-Pro Max Networking The VSI-Pro Max as a slave allows the connection of multiple cash register terminals to a master unit for the purpose of transaction logging. NETWORK TERMINA TION The device at end of the network must be “TERMINA TED”. For the Hydra an 8 DIP Switch on the rear of the unit is used to set the termination.
74 T able 8: RS-485 Network Data Cable W iring RS-485 NETWORK DA T A CABLE WIRING HYDRA and REGCOM APPENDIX M VSI-Pro Max POS / Cash Register Interface (120 Ohm impedance, twisted p air) RJ-45 RJ-45 Pin 4 Pin 4 Pin 5 Pin 5 T able 9: Hydra RS-232 Parameters RS-232 Parameters Baud rate 9600 or 57.
75 APPENDIX M MASTER PROT OCOL VSI-Pro Max POS / Cash Register Interface A VE POS Networking Protocol (VSI-ADD Protocol) The A VE VSI-Pro Max, IF ECR Interface Cards and other POS Adapters export the POS dat a in formatted ASCII text via RS-232 directly .
76 VSI-Pro Max POS / Cash Register Interface RS-485 VNETWORKER APPENDIX M RS-232 RS-485 Network Cash Register RS-232 VSI-Pro Vnetworker RS-232 or RS-422 RXD only Cash Register Networker VSI-Pro RS-232.
77 APPENDIX M RS-485 VNETWORKER Figure 142 : Vnetworker Main Menu VSI-Pro Max POS / Cash Register Interface Introduction The Vnetworker Software can communicate directly with a VSI-Pro Max or a VSI-Pro with Vnetworker or a VSI-Pro with Networker and connects to the Cash Register .
78 Pull Down the Window to select ComPort and select 32 Address when using less than 32 registers and select 64 if using more than 32 registers. View S tatus The Green Led is indicated when a Networker is Detected. The Red Led is indicated no Networker at that Address.
79 Remote Keyboard This function allows the user to select the appropriate VSI-Pro Max on the network with the Select Address setting. Once this is done you then click “Programming”. The Vnetworker will then signal the VSI-Pro to exit the register interface mode and go to the programming mode.
80 NOTES VSI-Pro Max POS / Cash Register Interface The new menu items are “Set T ime / Date” and “Remote Keyboard”. The “ Set T ime / Date ” functions allows you to set this value from the PC T ime/Date or manually enter yourself. Select ID sets the address value of the appropriate VSI-Pro on the network you wish to up date.
81 PTZ Control T rigger T ext not only sends out print able data for the user to be notified visually or markers for the DVR T ext Search function but also can send out special Control Characters or Escape Sequences. PTZ commands for homing to preset positions are very common.
82 LIMITED W ARRANTY (T erms and Conditions) For 2 Y ears from the date of shipment, Seller warrants to Buyer that the Product is free from defects in material or workmanship under normal use and service.
83 All of the foregoing constitute Buyer ’s sole and exclusive remedy and Seller ’s sole and exclusive liability for supply- ing nonconforming or defective Product. RETURNS A VE products are fully inspected and carefully p acked to ensure you are delivered a quality product in good condi- tion.
84 ASIA A VE Thailand Co., Lt d. 147 Soi On-Nut 44 Sukhumvit 77 Rd., Suan Luang Bangkok, 10250 Thailand T el: 662-331-9364, 331-9285 Fax: 662-331-9365 Email: ave@avethailand.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il AVE VSI-Pro Max è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del AVE VSI-Pro Max - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso AVE VSI-Pro Max imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul AVE VSI-Pro Max ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il AVE VSI-Pro Max, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del AVE VSI-Pro Max.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il AVE VSI-Pro Max. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo AVE VSI-Pro Max insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
