Manuale d’uso / di manutenzione del prodotto 7960 del fabbricante Avaya
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© 2006 Avay a Inc. All rights reserved. Configuring a Cisco 7960/7940 SIP Phone for use with Avaya SIP Solutions Configuring a Cisco 7960/7940 SIP Phone for use with Avaya SIP Solutions June 12, 2006.
2 © 2006 Avay a Inc. All rights reserved. Agenda Lab Topology Overview Relevant Cisco Product Documentation Links Converting/Upgrading a Cisco 7960/7940 SIP phone for use with Avaya SIP Solutions (post 5.3 firmware) Converting/Upgrading a Cisco 7960/7940 SIP phone for use with Avaya SIP Solutions (pre-5.
3 © 2006 Avay a Inc. All rights reserved. ***NOTE*** ***NOTE*** ***NOTE*** ***NOTE*** ***NOTE*** Please read through this complete presentation BEFORE attempting the conversion/upgrade process ***NOT.
4 © 2006 Avay a Inc. All rights reserved. Foreword: This presentation is part of an overall series of PowerPoint and Camtasia Studio Flash Recordings This PowerPoint presentation is part of a series .
© 2006 Avay a Inc. All rights reserved. Lab Topology Overview Lab Topology Overview.
6 © 2006 Avay a Inc. All rights reserved..
© 2006 Avay a Inc. All rights reserved. Relevant Cisco Product Documentation Relevant Cisco Product Documentation.
8 © 2006 Avay a Inc. All rights reserved. Relevant Cisco Product Documentation Release Notes for Cisco SIP IP Phone 7940/7960 Release 7.4 Cisco SIP IP Phone Administrator Guide, Versions 6.
© 2006 Avay a Inc. All rights reserved. Configuring a Cisco 7960/7940 SIP phone for user with Avaya SIP Solutions (*For Cisco 7960/7940’s r unning 5.3 or later firmware) Configuring a Cisco 7960/7940 SIP phone for user with Avaya SIP Solutions (*For Cisco 7960/7940 (*For Cisco 7960/7940 ’ ’ s running 5.
10 © 2006 Avay a Inc. All rights reserved. For this lab, the 7960 was running existing SKINNY (SCCP) firmware Version 7.2 (4.0) – details below Model Number: CP-7960G MAC Address: 00-09-43-66-53-83 AppLoad ID: P00307020400 Boot Load: PC03A300 Version: 7.
11 © 2006 Avay a Inc. All rights reserved. After the upgrade, the 7960 is running SIP 7.4 firmware – details below Model Number: CP-7960G MAC Address: 00-09-43-66-53-83 AppLoad ID: POS3-07-4-00 Boo.
12 © 2006 Avay a Inc. All rights reserved. A Note about the .cnf filename extension in Windows The .cnf extension utilized by th e Cisco SIP configuration files, SIPDefault.cnf and SIPMacAddress. cnf is an extension already associated with the Windows terminal program, Hyperterm.
13 © 2006 Avay a Inc. All rights reserved. A Note about the .cnf filename extension in Windows - c ontinued.
14 © 2006 Avay a Inc. All rights reserved. Installation Step by Step…(5.3 or later firmware) 1. Download the 7.4 Firmware from the Cisco Web Site Here – P0S3-07-4-00.zip 2. Download the SIPDefault.cnf and SIPMacAddress.cnf Here – SIPmacaddress.
15 © 2006 Avay a Inc. All rights reserved. Installation Step by Step…(5.3 or later firmware) cont.. 5. Rename the SIPmacaddress.cnf file to SIP + the MAC address of your 7960 SIP phone (the lab 7960’s MAC address is: 00-09-43-66-53-83). All alpha characters are UPPERCASE (the .
16 © 2006 Avay a Inc. All rights reserved. Installation Step by Step…(5.3 or later firmware) cont.. 9. Create the ringlist.dat file as deta iled in the followi ng slide titled, “ Creation of ringlist.dat (stored in the /tftpboot directory) ” and copy it into the /tftpb oot directory of your TFTP server.
17 © 2006 Avay a Inc. All rights reserved. Upgrade Screenshot 7960 SCCP -> 7960 SIP 7.4 • IP Address 192.168.1.70 is the Cisco 7960 SIP Phone •Ringlist.
© 2006 Avay a Inc. All rights reserved. *Upgrading from a pre-5.3 version of 7960/7940 firmware *Upgrading from a pre-5.3 version of 7960/7940 firmware * Assumption: Your Firmware Release is later then Release 2.
19 © 2006 Avay a Inc. All rights reserved. Additional Configuration Notes (Upgrading from very old Cisco SIP releases) •There are incremental firmware steps required when upgrading from older SIP/SCCP firmware releases (pre 5.3) to the currently supported 7.
20 © 2006 Avay a Inc. All rights reserved. Additional Configuration Notes (Upgrading from very old Cisco firmware releases) - Incremental Upgrade Steps 1. Downlo ad the 5.3 and 7.4 Firmwa re from the Cisco Web Site Here – P0S3-05-3-00.zip – P0S3-07-4-00.
21 © 2006 Avay a Inc. All rights reserved. Additional Configuration Notes (Upgrading from very old Cisco firmware releases) - Incremental Upgrade Steps 5. Rename the SIPmacaddress.cnf file to SIP + MAC address of your 7960 SIP phone (the lab 7960’s MAC address is: 00-09-43-66-53-83).
22 © 2006 Avay a Inc. All rights reserved. Additional Configuration Notes (Upgrading from very old Cisco firmware releases) - Incremental Upgrade Steps 9. Create the ringlist.dat file as detai led in the following slide titled, “ Creation of ringlist.
23 © 2006 Avay a Inc. All rights reserved. Additional Configuration Notes (Upgrading from very old Cisco firmware releases) - Incremental Upgrade Steps 16. Edit the SIPdefault.cnf file and make sure the following line item is changed back: – From this: image_version: P0S3-05-3-00 – To this: image_version: P0S3-07-4-00 17.
© 2006 Avay a Inc. All rights reserved. SIPDefault.cnf and SIPMacAddress.cnf Edits SIPDefault.cnf and SIPMacAddress.cnf Edits.
25 © 2006 Avay a Inc. All rights reserved. Key changes (from defaults) in: SIPDefault.cnf # Image Version – image_version: POS3-07-4-00 # Proxy Server – proxy1_address: “example.
26 © 2006 Avay a Inc. All rights reserved. Key changes (from defaults) in: SIPDefault.cnf (continued) # Do Not Disturb Control (0-off, 1-on, 2-off with no user control, 3-on with no user control) – dnd_control: 0 # Outbound Proxy Support – outbound_proxy: “192.
27 © 2006 Avay a Inc. All rights reserved. Key changes (from defaults) in: SIPmacaddress.cnf # SIP Configuration Generic File # Line 1 appearance – line1_name: 55001 # Line 1 Registration Authentic.
28 © 2006 Avay a Inc. All rights reserved. Key changes (from defaults) in: SIPmacaddress.cnf (continued) # Line 1 Display Name (Display name to use for SIP messaging) – line1_displayname: “Jim Ca.
29 © 2006 Avay a Inc. All rights reserved. Creation of dialplan.xml (stored in the /tftpboot directory along with the SIP phone firmware) <DIALTEMPLATE> <TEMPLATE MATCH=“5...." Timeout="0" User="Phone" Rewrite="%s"/> <TEMPLATE MATCH="9,1.
30 © 2006 Avay a Inc. All rights reserved. Creation of dialplan.xml (store in the /tftpboot directory along with SIP phone firmware) continued… • A secondary dial tone is invoked by the comma cha racter (tone n ames below)- see example of use on pr evious slide, i.
31 © 2006 Avay a Inc. All rights reserved. Creation of ringlist.dat (stored in the /tftpboot directory) This file contains a list of the files with the ring tones and a label displayed to the user on t he phone. From the phone s elect Settings : Ring Type.
© 2006 Avay a Inc. All rights reserved. Upgrade Notes Upgrade Notes.
33 © 2006 Avay a Inc. All rights reserved. Notes Verify that the phone icon located next to each defined line appearance does not have an “X” next to it, indica ting that registration has occurred.
34 © 2006 Avay a Inc. All rights reserved. Additional Notes The Cisco IP 7960G phone supports 1 to 6 line appearances, the Cisco IP 7940G phone supports 1 to 2. This lab uses 2 line appearances for the 7960G. The number of line appear ances takes away from the speed dial appearances.
35 © 2006 Avay a Inc. All rights reserved. Additional Notes The Cisco 7960G/7940G supports only SIP/UDP The MAC address for the 7960/7940 sets are located on a sticker underneath the phone The Cisco 7960G/7940G supports TFTP for centralized configuration.
36 © 2006 Avay a Inc. All rights reserved. Additional Notes – Required DHCP Options The Cisco SIP phones can use DHCP to obtain their IP addresses. Scope Configuration options are as follows: – d.
© 2006 Avay a Inc. All rights reserved. Additional Miscellaneous Slides Additional Miscellaneous Slides.
38 © 2006 Avay a Inc. All rights reserved. CM “change locations” form an d certain SIP x-fer scenarios.
39 © 2006 Avay a Inc. All rights reserved. From the “ Cisco IP Phone 7960 and 7940 Firmware Upgrade Matrix ” Documentation The universal application lo ader allows the system a dminis trator to use SCCP, SIP, and MGCP, on the same network. To do this, a hunt algorithm is employed that searches for multiple configuration files.
40 © 2006 Avay a Inc. All rights reserved. Useful Avaya SES SIP Debugging Tips From SES 3.1 * SP1 from bash shell prompt - tethereal – tethereal -i eth0 -R sip – tethereal -i eth0 -R sip -V (verbose) – tethereal -i eth0 -R tcp.
© 2006 Avay a Inc. All rights reserved. Avaya Solution and Interoperability Lab Application Note Avaya Solution and Interoperability Lab Application Note.
42 © 2006 Avay a Inc. All rights reserved. Configuring SIP IP Telephony Using Avaya SIP Enablement Services, Avaya Communication Manage r, and Cisco 7940/7960 SIP Telephones - Issue 1 .
© 2006 Avay a Inc. All rights reserved. Thank You! Thank You!.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Avaya 7960 è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Avaya 7960 - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Avaya 7960 imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Avaya 7960 ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Avaya 7960, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Avaya 7960.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Avaya 7960. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Avaya 7960 insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
