Manuale d’uso / di manutenzione del prodotto 50-601067 del fabbricante Avaya
Vai alla pagina of 44
IP Office 4.0 Embedded V oiceMai l Installation 50-601067 Issue 5 (20 th December 2006).
Introduction Page ii Embedded Voice Mail Installat ion 50-601067 Issue 5 (20th December 2006) IP Office 4.0 © 2006 Avaya Inc. All Rights Reserved. Notice W hile reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc.
Embedded Voice Mail Installat ion Page iii IP Office 4.0 50-601067 Issue 5 (20 th December 2006) T a ble Of Content s Introduct ion .......................................................................................................................
.
Embedded Voice Mail Installat ion Page 1 IP Office 4.0 50-601067 Issue 5 (20 th December 2006) Introduction A bout this Guide This guide descr ibes how t o install and conf igure Ava ya IP Office Em bedded VoiceMa il.
Embedded Voicemail Installatio n Guide Page 2 Embedded Voice Mail Installat ion 50-601067 Issue 5 (20th December 2006) IP Office 4.0 IP Office Embedded VoiceMail Overview IP Office Em bedded VoiceMail is su pported on th e IP Off ice Small Off ice Edition, IP Off ice 406 V2 and IP Of fice 500 control units.
Introduction Embedded Voice Mail Installat ion Page 3 IP Office 4.0 50-601067 Issue 5 (20 th December 2006) Embedded Voic eMail Mailbox Fea tures Supported Featu res Hunt group and us er voice mail for the leav ing and coll ection of m essages. Auto attendant.
Embedded Voicemail Installatio n Guide Page 4 Embedded Voice Mail Installat ion 50-601067 Issue 5 (20th December 2006) IP Office 4.0 Languages Sup ported Embedded Voic eMail supports a range of langu age prom pt sets. The f ollowing languages are suppor ted for Embedded Voic eMail.
Embedded Voice Mail Installat ion Page 5 IP Office 4.0 50-601067 Issue 5 (20 th December 2006) Inst alling Embedded V oiceMail Overvie w The installation proc ess ca n be divided into t he followi ng steps: 1.
Embedded Voicemail Installatio n Guide Page 6 Embedded Voice Mail Installat ion 50-601067 Issue 5 (20th December 2006) IP Office 4.0 Setup Information Using the follo wing tables to gather c ustom er information bef ore installation will as sist and speed up the insta llation process.
Installing Embedded VoiceM ail Embedded Voice Mail Installat ion Page 7 IP Office 4.0 50-601067 Issue 5 (20 th December 2006) Hunt Group Mai lboxes See Hunt Group Mailboxes for details of eac h feature and Message W aiting I ndicatio n for how to enter t he values .
Embedded Voicemail Installatio n Guide Page 8 Embedded Voice Mail Installat ion 50-601067 Issue 5 (20th December 2006) IP Office 4.0 Auto A ttendant Setup Auto Attendant Na me: __ ____________ ___.
Installing Embedded VoiceM ail Embedded Voice Mail Installat ion Page 9 IP Office 4.0 50-601067 Issue 5 (20 th December 2006) Menu Actions Action Key Transfer to Attendant Normal Transfer Replay Greet.
Embedded Voicemail Installatio n Guide Page 10 Embedded Voice Mail Installat ion 50-601067 Issue 5 (20th December 2006) IP Office 4.0 IP406 V2 Installation The following instr uctions detail t he process for installing Em bedded VoiceMa il for an IP40 6 V2 system .
Installing Embedded VoiceM ail Embedded Voice Mail Installat ion Page 11 IP Office 4.0 50-601067 Issue 5 (20 th December 2006) Small Office Edition Installation The following instr uctions detail t he process for installing Em bedded VoiceMa il for a Sm all Office s ystem.
Embedded Voicemail Installatio n Guide Page 12 Embedded Voice Mail Installat ion 50-601067 Issue 5 (20th December 2006) IP Office 4.0 IP 500 Installation The following instr uctions detail t he process for installing Em bedded VoiceMa il for an IP50 0 system .
Installing Embedded VoiceM ail Embedded Voice Mail Installat ion Page 13 IP Office 4.0 50-601067 Issue 5 (20 th December 2006) Upgrading Prompts For IP Off ice 3.0 and higher , Embedded VoiceM ail m emory cards are sup plied with the nec essary prom pt files pre- installed.
Embedded Voicemail Installatio n Guide Page 14 Embedded Voice Mail Installat ion 50-601067 Issue 5 (20th December 2006) IP Office 4.0 Upgrade to version 4.
Embedded Voice Mail Installat ion Page 15 IP Office 4.0 50-601067 Issue 5 (20 th December 2006) Configuring Embedded V oiceMail System Configuration The s y stem configuration for Em bedded VoiceM ail is comm on to all the IP Of fice system s that support Em bedded VoiceMail mem ory cards.
Embedded Voicemail Installatio n Guide Page 16 Embedded Voice Mail Installat ion 50-601067 Issue 5 (20th December 2006) IP Office 4.0 User Mailbox Configuration Embedded Voic eMail creates a mailbox for eac h user on the IP Off ice system.
Configuring Embedded Voi ceMail Embedded Voice Mail Installat ion Page 17 IP Office 4.0 50-601067 Issue 5 (20 th December 2006) To change v oicemail config uration for an indiv idual: 1. Open IP Off ice Manager an d receive the IP Of fice conf iguration.
Embedded Voicemail Installatio n Guide Page 18 Embedded Voice Mail Installat ion 50-601067 Issue 5 (20th December 2006) IP Office 4.0 Remote Mailbox A ccess The standard m ethods for rem ote mailbox access apply to users or to hunt gro ups.
Configuring Embedded Voi ceMail Embedded Voice Mail Installat ion Page 19 IP Office 4.0 50-601067 Issue 5 (20 th December 2006) Hunt Group Mailbox Configuration Overview Embedded Voic eMail creates a mailbox for eac h hunt group on the IP Of fice s ystem.
Embedded Voicemail Installatio n Guide Page 20 Embedded Voice Mail Installat ion 50-601067 Issue 5 (20th December 2006) IP Office 4.0 Message Waitin g Indication By default no m essage waiting in dication is sen t to an y user for a hunt gro up mailbox.
Configuring Embedded Voi ceMail Embedded Voice Mail Installat ion Page 21 IP Office 4.0 50-601067 Issue 5 (20 th December 2006) Hunt Group Mai lbox Access By default no user h as access to a hunt grou p mailbox until specif icall y configured for such access .
Embedded Voicemail Installatio n Guide Page 22 Embedded Voice Mail Installat ion 50-601067 Issue 5 (20th December 2006) IP Office 4.0 Configuring Qu eues If hunt group que uing optio ns are enabled, a c all will b e held in a queue when all available extens ions in the hunt group are bus y.
Configuring Embedded Voi ceMail Embedded Voice Mail Installat ion Page 23 IP Office 4.0 50-601067 Issue 5 (20 th December 2006) Configuring Qu eue Announcements W hen a callers is in a queu e, announcem ents can be pla yed to the queue d caller. T he announcem ents are activated in IP Of fice Manager.
Embedded Voicemail Installatio n Guide Page 24 Embedded Voice Mail Installat ion 50-601067 Issue 5 (20th December 2006) IP Office 4.0 A uto Attendant Configuration Overview In addition to basic voicemail op eration, you can create aut o attendants using Embedd ed VoiceMai l.
Configuring Embedded Voi ceMail Embedded Voice Mail Installat ion Page 25 IP Office 4.0 50-601067 Issue 5 (20 th December 2006) Create an Auto A tte ndant The following pr ocess sho ws by exam ple the setup fo r an auto attenda nt for Em bedded VoiceMa il.
Embedded Voicemail Installatio n Guide Page 26 Embedded Voice Mail Installat ion 50-601067 Issue 5 (20th December 2006) IP Office 4.0 8. The option to press 1 for sa les (hunt group 3 01) is ente red b y: Click within the Key 1 row. Click Edit .
Configuring Embedded Voi ceMail Embedded Voice Mail Installat ion Page 27 IP Office 4.0 50-601067 Issue 5 (20 th December 2006) Recording Pro mpts W hen a new auto attendant is c reated, a num ber of short c odes are autom atically added to the s ystem short codes table.
Embedded Voicemail Installatio n Guide Page 28 Embedded Voice Mail Installat ion 50-601067 Issue 5 (20th December 2006) IP Office 4.0 Routing Incoming Cal ls to an Auto A ttendan t An integral voicem ail auto attendan t created can be specified as a destination in the IP Off ice Incom ing Call Routes table.
Configuring Embedded Voi ceMail Embedded Voice Mail Installat ion Page 29 IP Office 4.0 50-601067 Issue 5 (20 th December 2006) Transferring Ca lls to an Auto Attendant Norm ally calls are directed to an auto attendant by an IP Of fice incom ing call route.
Embedded Voicemail Installatio n Guide Page 30 Embedded Voice Mail Installat ion 50-601067 Issue 5 (20th December 2006) IP Office 4.0 Using SoftConsole To create an auto attenda nt speed dial: 1. Click the required BLF Gro up tab. 2. Right-click the speed dial pane l and select New > BLF Grou p M ember .
Configuring Embedded Voi ceMail Embedded Voice Mail Installat ion Page 31 IP Office 4.0 50-601067 Issue 5 (20 th December 2006) Using A uto Attendant to A cces s Voicemail A useful function in auto attendants is to let callers access their own voicem ail m ailbox.
.
Embedded Voice Mail Installat ion Page 33 IP Office 4.0 50-601067 Issue 5 (20 th December 2006) Miscellaneous Monitoring Embedded VoiceMail The IP Off ice Monitor appli cation can be use d to obser ve the operation of Embedded Vo iceMail. 1. From the Start m enu select Progr ams > IP Off ice .
Embedded Voicemail Installatio n Guide Page 34 Embedded Voice Mail Installat ion 50-601067 Issue 5 (20th December 2006) IP Office 4.0 Short Codes Default Short Codes Embedded Voic eMail supports man y of the sam e short codes a vailable for VoiceMail Lite and VoiceMai l Pro.
Miscella neous Embedded Voice Mail Installat ion Page 35 IP Office 4.0 50-601067 Issue 5 (20 th December 2006) Button Programming The sam e features used for Em bedded VoiceM ail short codes c an also be ass igned to teleph one buttons. 1. Start IP Off ice Manager an d receive the IP Of fice conf iguration.
Embedded Voicemail Installatio n Guide Page 36 Embedded Voice Mail Installat ion 50-601067 Issue 5 (20th December 2006) IP Office 4.0 Visual Voice A user can be gi ven a displ ay menu to user f or access to their m ailbox. The m enu provides the us er with options to listen to mes sages, send m essages, change t heir greetings and pass word.
Miscella neous Embedded Voice Mail Installat ion Page 37 IP Office 4.0 50-601067 Issue 5 (20 th December 2006) Backing Up and Restoring Messages The mes sages on the m emory card used for Embedded VoiceM ail can be backed up and res tored. Note however that restore is a c omplete r estore, overwr iting the curr ent mailbox m essages and greetings.
Embedded Voicemail Installatio n Guide Page 38 Embedded Voice Mail Installat ion 50-601067 Issue 5 (20th December 2006) IP Office 4.0 Loading Other Files onto the Memory Card The Com pact Flash m emor.
Embedded Voice Mail Installat ion Page 39 IP Office 4.0 50-601067 Issue 5 (20 th December 2006) Index A Actions Transfer.......................................... .....................31 Announcem ents ......................... .......................
Embedded Voice Mail Installat ion Page 40 IP Office 4.0 50-601067 Issue 5 (20 th December 2006) Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particula r order or contract.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Avaya 50-601067 è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Avaya 50-601067 - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Avaya 50-601067 imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Avaya 50-601067 ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Avaya 50-601067, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Avaya 50-601067.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Avaya 50-601067. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Avaya 50-601067 insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
