Manuale d’uso / di manutenzione del prodotto DS-5000 del fabbricante Samsung
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www .samsung.com/bcs F eatures & Specifications Line Groups 9 Local/LCR 800 ____________________________ 801 ____________________________ 802 ____________________________ Station Groups 501 ______.
05/2009 DS 5000 Series User Guide For O fficeSer v ™ 100, O fficeSer v ™ 500, and O fficeSer v ™ 7000 S eries ds_phones.qxp 5/27/2009 3:54 PM Page 1.
Samsung T elecommunications America reserves the right without prior notice to revise information in this guide for any reason. Samsung T elecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant.
T ABLE OF C ONTENT S ABOUT THIS BOOK .................................................................................... 1 THINGS Y OU SHOULD KNO W ................................................ 2–8 ASSEMBLING Y OUR KE Y SET .....................
DIALING FEA TURES Sp eed D ialing .................................................................................................................. 24 Pr o gr amming P ersonal S p eed Dial N umb ers .............................................. 24–25 One T ouch S p eed D ialing .
CUST OMIZING Y OUR KE Y SET AME P assw or d ................................................................................................................ 39 A ut o C amp-On ...........................................................................
SPECIAL APPLIC A TION MENU .................................................. 58 M enu Options.........................................................................................................58–60 Out going C all L o g ......................
ABOUT THIS BOOK Samsung’ s new DS 5000 Series is part of the O fficeServ 100, OfficeServ 500, and OfficeSer v 7000 Series. The DS 5000 keysets incorpor ate an L CD screen, which pro vides important infor- mation for the user , to make using the keyset easier and more conv enient.
2 THINGS Y OU SHOULD KNO W USER ORIENT A TION The DS Series keysets incorporate buttons or “k eys” that are used to access or acti- vate the man y features of your office phone system. The DS 5021D keysets incor- porate 21 progr ammable buttons. These 21 buttons are arr anged in three rows of seven across the face of the keyset.
3 Some simple rules to remember: • Any steady LED indicat es the line or feature is in use . • A fast flashing green LED indicates a new call ringing in. • A slow flashing green or red LED indicates a call is on hold . • A slow flashing amber LED indicates a recall to y our keyset.
C ONFERENCE BUT T ON The C ONFERENCE button allows the user to set up a call with up to 5 parties (sta- tion or trunk). TRANSFER BUT T ON T ransfer is used to send any call t o another extension in one of two ways. Y ou can do a screened transfer b y informing the other extension who is calling or you can do a blind transfer without notification.
• SEND BUT T ON: If the station is programmed for Enblok Dial Mode , when dialing an outside telephone number or internal station number , you must press the SEND button to initiate the call. This button is also used when reviewing recently r eceived or called numbers and answ ering incoming calls.
6 SY STEM T ONES The system pro vides several t ones to assist you. Some of these tones are already familiar to you. Intercom Dial T one—A steady tone that indicates you can begin dialing. DIAL TONE CONTINUOUS Ringback T one—Indicates the station you dialed is ringing.
7 DS 5021D L CD Panel Soft Button Scroll Button Status Indicator Key set Support Navigation Button Microphone Conferenc e Button T ransfer Button Hold Button Speaker Button Dial Button Redial Button V.
L CD Panel Soft Button Scroll Button Status Indicator Key set Support Microphone Conferenc e Button Speaker Button Hold Button T ransfer Button Dial Button Redial Button V olume Button Programmable Bu.
9 ASSEMBLING Y OUR KEY SET • Place the keyset face down on a flat surface. • Insert notched ends of the suppor t bracket into the channels located in the upper section of the bottom panel. Push to wards the top of the keyset to lock in. • Plug the handset cord into the jack marked with the symbol.
10 DS 5000 SETUP MENU STRUCTURE The SETUP MENU is configured as follows: 1. INFORMA TION 1. Outgoing 2. Incoming Log 3. Speed Dial 4. Directory Dial 5.
11 OUTSIDE CALLS MAKING AN OUTSIDE CALL • Lift the handset and press an idle outside line button, line group button or dial a line access code to rec eive dial tone— OR —press an idle outside li.
12 RECALL DIAL T ONE Press the NEW button t o disconnect your existing call, wait for dial tone and then make a new call on the same line. NO TE: If this button does not appear on your keyset, the FLASH button may be programmed to recall dial t one.
13 INTERC OM C ALLS CALLING O THER ST A TIONS • Dial the extension number or group number . • W ait for the party to answer . If you hear a brief tone burst instead of ringback tone , the station you called is set f or Voice Announc e or Auto Answ er .
BUSY ST A TION CALLBA CK When you call another station and receiv e a busy signal: • Press the CBK butt on, if programmed, or dial 44 . • When the busy station becomes free , your keyset will ring. • Lift the handset or press SEND to call the now idle station.
CALLING Y OUR SY STEM OPER A T OR • Dial 0 to call your system operator or group of operators . • If you want to call a specific operator , dial that person ’ s extension number . NO TE: If the Hot Keypad feature has been turned off , you must first lift the hand- set or press the SPEAKER button befor e you begin dialing .
16 CALL PROCESSING SY STEM HOLD • When you are c onnected to any call, press HOLD . The call will flash green at your keyset. If this call appears on a line button at other keysets, it will flash red at those keysets. • T o tak e the caller off hold, press that button and the gr een flashing light will go steady green again.
• If you do not answer this recall within a pr e-programmed period of time , it will go to the system operator . C ONSUL T A TION HOLD When you are talking on an outside line and it is necessary to consult with anoth- er extension: • Press the TRANSFER button; you will receive transf er dial tone .
first station to hang up , simply press another DSS button. OR Press the CALL button or C.O . line button to return t o the outside part y and begin the transfer proc ess again. When you are transf erring a call to a keyset set for V oice Announce or A uto Answer , the transferred call will alwa ys ring .
• Lift the handset or press the SEND button to answer . NO TE: Intercom calls will not go on Automatic Hold . C ONFERENCE CALLS Y ou may conference up t o five parties (you and four others) in an y combination of outside lines and internal stations in any order .
20 FORW ARDING CALLS Y ou may forward your calls to another station, group of stations or an external telephone number . Program a destination for the type of forwarding you want as detailed below . If you have FWD ALL , FWD BUSY and FWD NO ANSWER buttons, press one to turn that forward featur e on.
FORW ARD BUSY/NO ANSWER If you hav e both a F orward on Busy destination and a Forward No Answer desti- nation programmed , you may set both of these at the same time: • Dial 604 .
• Dial 0 to cancel current condition OR Dial 1-5 to selec t the forward type OR Press UP or DOWN to select the for ward type. Press the right soft key to mov e the cursor .
PRIV A CY RELEASE This featur e will allow another station to join in our con versation b y releasing pri- vacy on the C.O. from y our phone. T o Release Privacy: While you are talking on a C.O . line and you wish to ha ve other internal par ties (or up to three) join the con versation.
24 DIALING FEA TURES All “DIALING FEA TURES” instructions are written to suppor t Overlap Dialing mode. This is the technical name f or dialing from a telephone as it has been for man y years. In recent years the cell phone industry has changed the cell phones to use Enblock Dialing.
F or the purposes of pro- gramming speed dial num- bers, the programmable but- tons are known as A , B , C , D , E and F . • The A button is not used. • The B button inser ts a flash. • The C button inserts a pause. • The D button is used for pulse to tone con version.
MANU AL RETR Y WITH REDIAL While you are on an outside call listening t o a busy signal and you want to redial the same number dialed. • Press the REDIAL butt on. This will hang up your existing call and manually redial the same number dialed . Y ou can repeat this operation for a limited number of attempts .
• When the called part y answers, lift the handset or press the flashing SPEAK- ER to begin speaking. NO TES: 1. If you make another call, auto-redial is canceled. 2. T o cancel a retr y , lift and replace the handset. PULSE T O T ONE CHANGEO VER When making an outside call on a dial pulse line, press #.
28 P A GING AND MESSA GING MAKING AN INTERNAL P A GE T o mak e an announcement through the keyset speakers in the idle condition: • Lift the handset. • Press the PAG E butt on or dial 55 . • Dial the desired zone number 0, 1 , 2 , 3 or 4 . • After the attention tone , make your announcement.
29 2. If allowed by y our system administrator y ou may be able to initiat e a page from a speakerphone by pressing the PA G E key or dialing 55 without lifting the handset. MEET ME P A GE • Lift the handset. • Press the Meet Me P age ( MMPG ) button or dial 54 .
• Receive page tone and dial a desir ed page zone number . • Make announcement indicating your extension number or the line number . Hang up . T o retriev e an automatically parked call: • Dial 10 plus the number that was announced . If you have a P A GPK button, press it and dial the number that was announced .
RETURNING MESSA GES • Press the MESSA GE button or dial 43 . The first station that left a message will be called automatically . If that station does not answer , your MESSA GE light will stay on. • Repeat until all messages have been r eturned in the order receiv ed.
32 C ONVENIENCE FEA TURES DO NO T DISTURB Use this feature when y ou want to block calls to y our keyset. • While on-hook, press the DND button or dial 401 . The DND button lights steady red to remind y ou of this mode. • T o cancel DND, press the DND button again or dial 400 .
EST ABLISHED C ALL PICKUP T o pick up an established call in progress at a single line ex tension connected to a computer modem on your PC. • Press the EP butt on for that station on your keyset and the call is automati- cally moved t o your keyset.
ANSWERING THE DOOR PHONE When you are progr ammed to receiv e calls from a door phone: • Y ou will receive three short rings repeated. • Lift the handset or press SEND button. Y ou are connected to the door phone. • If an electric door lock release is installed, dial 13 to unlock the door .
T o transfer all calls to the Secretary: • Press the DIVER T button while the phone is idle. The LED will be lit and all calls will ring the secretary . The secretary can call the BOSS in the DIVERT mode but all other users will ring the secretary (the secretar y can override the boss ’ DIVERT ).
L OCKING Y OUR KEY SET Y ou can lock your keyset to control misuse of your phone while y ou are awa y . Y ou can unlock it when you return. Y our default station passcode is 1234. • While on-hook, press TRANSFER and then dial 100 . • Dial your four digit station passc ode.
then you will hear the announcement on the speaker , if you are talking on the handset. If you are using the speakerphone the announcement will always be heard through the speaker . T o make an off-hook voic e announcement: • Dial the extension number or press the DSS button.
NO TE: If the Hot Keypad feature has been turned off , you must first lift the hand- set or press SPEAKER button. The IN/OUT butt on can include an extender to indicate the specific group that this button will affect. This means that if you are in multiple groups , you can de- cide for which groups y ou will receiv e calls.
39 CUST OMIZING Y OUR KEY SET AME P ASSWORD This feature allo ws customers using the AME featur e to enable passwor d protec- tion. This will prevent unauthorized users from listening t o your messages being left. The passcode is the same as your station passcode .
SET ANSWER MODE (INTERC OM) Y ou can receive internal calls in one of three modes (see Answering Intercom Calls under Intercom Calls f or descriptions): • While on-hook, press TRANSFER and then dial 103 . • Dial 0 for Ringing, 1 for Auto Answer or 2 f or V oice Announce.
41 Y our keyset may be equipped with a Headset mode button. I f it is so equipped pressing this button while the light is out will cause the keyset to enter headset mode and the light will illuminate to indicate this . P ressing the button while the light is lit will cause the keyset to return to handset mode and the light will go out.
A UT O ANSWER C O CALLS This option will allow C O calls that directly ring your phone to auto answer . When a CO call arriv es at your station and this option set f or ON your phone will sound two beeps, the same as when a screened transfer is completed , and you will be connected to the C O call.
ENBL OCK DIALING This option allows you t o dial digits then press the SEND button to make the call (like a cellphone). • While the handset on-hook press TRANSFER then dial 110 . • Dial 161 to turn Enblock Dialing ON or 160 to turn it off. • Press TRANSFER to store your selection.
T o turn a MOBEX por t ON or OFF: • Press TRANSFER and then dial 126 . • Dial your station pass code. • Dial the number of the por t you wish to configur e (1-5) (you ma y also use the V olume Up and V olume Down keys to select a por t and press the right soft key to confirm).
45 DISPLA Y FEA TURES INTERA CTIVE DISPLA Y KEY S The three keys below the displa y are substitutes for dedicat ed feature keys and ac- cess codes. Pressing one of these buttons has the same eff ect as pressing a pro- grammable button. These buttons are called soft keys as their functions are not fixed .
CALL L OG (S ee also Special A pplic ation Menu-O ut going C all L o g) The system can log both incoming and out going calls placed from or to y our tele- phone. Y ou must have a LO G button programmed on your keyset and assigned a review list. Each IN and OUT list can be up to 50 numbers maximum.
CALL PROGRESS DISPL A Y S During everyday call handling , your keyset display will provide inf ormation that is helpful and in some cases inv aluable. Displays like [CALL FROM 203], [ TRANSFER T O 202.
VIEWING MESSA GE INDICA TIONS Y ou can view all of your message indications before you r eturn them: • With the handset on-hook, press the MESSAGE button with the red flashing light. • The first station that left a message indication will be displayed .
DIAL 7 P Q R S 7 DIAL 8 T U V Q 8 DIAL 9 W X Y Z 9 DIAL := [ ] NO TES: 1. When the character you want appears on the same dial pad key as the previ- ous character , press UP to move the cursor one space to the right. 2. Other symbols are available f or DIAL #.
MANA GING KEY ASSIGNMENTS Y ou can view your key assignments and add extenders to some of your program- mable keys for easy one touch operation of fr equently used features .
TEXT MESSA GING This feature allo ws two digital keyset users to respond t o each other with prepro- grammed text messages. After receiving an Off Hook V oice Announcement or Station Camp-On, you may respond with a text message while continuing to talk and listen to your outside party .
52 Press TRANSFER Transfer: RETURN Dial 205 205:busy OHVA CAMP ON OHVA to 205 OHVA from 201 TMSG REJECT Wait for reply GIVE THE CALL TMSG:01 SEND Dial 03 or press twice ASK THEM TO HOLD TMSG:03 SEND ASK THEM TO HOLD Wait for reply TMSG EXIT 702: 01:45 701: 05:55 CONF PAGE MUTE CONF PAGE MUTE ds_phones.
53 CALLER ID WHA T IS C ALLER ID? Caller ID is the name given to the t elephone company-pr ovided featur e that de- livers the telephone number and sometimes the name of the person calling y our phone.
NO CID DSP Caller ID Digital Signal Proc essors (CIDDSP’ s) are resources in the OfficeSer v 100, O fficeServ 500, and O fficeSer v 7000 Series systems required for r eceiving CID data. If there are no CIDDSP’ s available at the time a call comes in, this is the message you will see on your displa y .
VIEWING THE NEXT C ALLER ID C ALL In the event that you ha ve a call waiting or a camped-on call at y our keyset, you can press the NEXT button to display the C aller ID information associated with the call in queue at your keyset. Either the CID name or CID number will show in the display depending on your Name/Number selection.
INQUIRE CALLER ID P ARK/HOLD INFO If you are informed that an inc oming call is on hold or has been parked for you , you may view the C aller ID information bef ore you retriev e the call.
57 • If you hav e entries in your review list , the most recent call will be shown first. • Y ou can now CLEAR this entr y , OR Use NND to view more information about this call, OR Press DIAL to call this person back, OR Press SCROLL and then press ST ORE to save this number in a personal speed dial bin.
SPECIAL APPLICA TION MENU Below are instructions for additional call processing and special applications that can be accomplished via the L CD programming. These f eatures and functions can be accessed by pressing the MENU butt on. F ollow the user instructions below to utilize these featur es and functions.
OR • Press END to exit programming . 3. SPEED DIAL: Allows you to sear ch through Station and Syst em Speed Dial Numbers. Y ou may dial the number directly from the displayed status. • Scroll or dial option number 3. Speed Dial . • Press ENTER .
2. ALL FWD NO . 3. BUSY FWD NO . 4. NOANS FWD NO . 5. DND FWD NO . 0. FWD CANCEL • Press ENTER . • Scroll to or dial 1. FORW ARD T YPE and scroll to or dial the desired f or- ward type. • Press ENTER to activate the desired call f orward type. • Press CANCEL to return to main menu.
61 Samsung V oicemail This section describes how to setup and use the various f eatures a vailable to a Subscriber . A Subscriber is a person that has been authorized acc ess to the vari- ous features and services av ailable in the Samsung V oicemail.
62 Calais Executary Services Menu C hange Message Alert C hange Pager Notificati Review Deleted Messages Review Un deliv Messages Au to Play New Messages Au to Play Mess Information P ause, Resume Men.
63 vices ds_phones.qxp 5/27/2009 3:56 PM Page 69.
64 A C CESSING Y OUR MAILBO X [Also known as Subscriber Ser vices Menu] Inside Callers [Subscriber logging in from their Desk] • Dial the voic email access number or press the key assigned to ring the Samsung V oicemail [ VMMSG] . • Enter your personal passwor d when prompted (the default passw ord is 0000).
GET TING ST ARTED Using your new Samsung Voic email Subscriber Ser vices is as simple as follo wing a few simple spoken instructions. First time users should read this section as a tutorial. Y ou should star t with the following steps: • Access y our Subscriber Ser vices Menu - Y ou already know how to do this.
66 0 PLA Y MENU OPTIONS EXIT TO A UT O A T TENDANT # PERSONAL SERVICES 1 or 3 LISTENING T O OLD OR NE W MESSA GES 1 Play / repla y the message you just heard . 11 Play the previous message . 2 Save the message y ou just heard and listen t o the next message.
99 Change playback speed of the recor ding. [Not a vailable on OS 7100 or OS IP-UMS] There are tw o levels of speed during playback. Dialing this code will toggle between the two speeds . 0 Play options. Pressing this key will pla y all the menu options av ailable to you fr om this point.
68 b) Record your message at the t one. After recording the message , you will hear the Send Menu with the following functions: 1 Review 2 Continue Recor ding 3 Discard and Re-Record 4 Set Message Att.
69 Note: ALL Access Manager options MUST be individually allowed by the Sy stem Administrator f or each Subscriber . They are: 1 F ollow Me Allows the subscriber to enter an alt ernate location and set how long the new destination (Designated Location) will be active.
70 then play your primary , No Answer greeting during the day (when y ou are av ailable) and will NO T ring your extension but simply play y our Night greet- ing during the night (when you are not a vailable). Note: This does NO T use the Day and Night schedules of the phone system.
Example: “Hi this is John Smith. I'm sorr y I am not available t o answer your call. If someone else can help you, please enter the extension number now . Or , to leave me a message , press 1.” 2 Busy Greeting Played t o a caller when you are already talking to someone on your extension or the telephone at your Designated L ocation.
72 6 Edit P ersonal Greetings Y ou may also edit/record each one of the greetings (1-9) at an y time. Select a greeting number to edit and follow the instructions to record y our greeting .
Setting Up Message Alert: ■ F rom the Subscriber Services Menu press [6] for Mailbox Administration. ■ Press [1] for Message Alert. ■ There are 4 options a vailable t o you: Press [1] to toggle message alert on and off. Press [2] to set the schedule when you w ould like to be notified.
74 This useful feature will allo w you to canc el any messages that ha ve NO T yet been picked up by the recipient. 5 Auto Pla y New Messages If this option is enabled, af ter you enter y our password corr ectly any new messages will immediately begin to play .
75 # PERSONAL SERVICES The P ersonal Administration Menu is used to set y our password and r ecord y our name. Many of these features must be allo wed by the S ystem A dministrator . 1 W orkload Management Allows you to acc ess to all reminders , both Active and P ending.
PERSONAL ADMINISTRA TION SET TINGS This menu allows you t o make changes to basic setup settings, that are rarely changed. Use these when y ou initially set up your personal Subscriber settings. Y ou probably will not need to change them after that. 1 Setting your Passw ord ■ F rom the Subscriber Services Menu press [#][7][1] .
Note: Remember if you k now what digits to press , you can enter them at any time you do not hav e to wait to be pr ompted . This feature can be toggled on/off at anytime. Also if it is off you will be prompted within each subscriber menu to press zer o for more options .
AME P asswor d If your keyset has AME P ASSWORD (MMC 110) set to YES , you must enter your station password to list en to messages being left. This will prevent unauthoriz ed people from listening to messages being left for y ou.
SHORT CUTS Calling Calling a station that is busy or does not answer y ou can press [#] to immediately send the call to the called parties mailbox. Call Div er t to V oicemail While receiving an incoming (ringing) call, dial [ ] to immediately send the caller to your personal v oicemail box.
80 1. E-MESSA GE DELIVERY : V oicemail messages (.wav) and/or fax mail messages (.tiff ) are "delivered" t o your Inbox with the appr opriate attached file. 2. E-MESSA GE NO TIFICA TION: Y ou will receive an e-mail, with NO attachments, notifying you that you ha ve a v oice and/or fax mail message in your V oicemail Box.
81 - Ho wev er , the V oicemail Administrator can adjust parameters per sub- scriber or group of subscribers that decide how , when, or if to delete the original voice message after it is sent to the E-Mail Server .
PERSONAL SPEED DIAL NUMBERS C ODE NAME TELEPHONE NUMBER 00 _________________________ _________________________ 01 _________________________ _________________________ 02 _________________________ _____.
PERSONAL SPEED DIAL NUMBERS C ODE NAME TELEPHONE NUMBER 25 _________________________ _________________________ 26 _________________________ _________________________ 27 _________________________ _____.
www .samsung.com/bcs F eatures & Specifications Line Groups 9 Local/LCR 800 ____________________________ 801 ____________________________ 802 ____________________________ Station Groups 501 ______.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Samsung DS-5000 è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Samsung DS-5000 - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Samsung DS-5000 imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Samsung DS-5000 ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Samsung DS-5000, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Samsung DS-5000.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Samsung DS-5000. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Samsung DS-5000 insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
