Manuale d’uso / di manutenzione del prodotto VIDEO XTREME VX-22I del fabbricante Runco
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I NSTALLATION /O PERATION M ANUAL VX-22i 1080p, 3-chip Digital Light Processing TM Projector.
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Runco VX-22i Installation/Operation Manual iii PRE L IMINAR Y TWO YEAR LIMITED WARRANTY For Projector s , V ideo Pr oce ss or s and Controller s Congratulation s on your purchase of a Runco vide o product and welc ome to the Runco family! With proper installation, setup and care, yo u should enjoy many years of unpara lleled video p erformance.
iv Runco VX-22i Installa tion/Operation Manual PRE L IMINAR Y This warranty begins on t he effective da te of delivery to the end user. For you r convenience , keep the o riginal bill of sale as evidence of th e purchas e date. Please fill out and mail your warranty registration card.
Runco VX-22i Installation/Operation Manu al v PRE L IMINAR Y To locate th e name and address of th e nearest Runc o Authorized Se rvice Center , or for additio nal informat ion about this Limited Warran ty, please call or w rite: RUNCO INTERNA TIONAL, INC.
vi Runco VX-22i Installa tion/Operation Manual PRE L IMINAR Y Thank you for your purcha se of this quality Runco vide o projector! It has been desi gned to prov ide you with the quality of vide o that is exp ected in a home the ater.
Runco VX-22i Installati on/Operation Manu al vii PRE L IMINAR Y Manufacture r’s Name: Runc o Internation al, a subsid iary of Planar Syst ems, Inc. Manufacture r’s Address: 290 0 Faber Stre et, Un.
viii Runco VX-22i Instal lation/Operation Manual PRE L IMINAR Y NOTE: This equipment ha s been tes ted and found to comply w ith the limits fo r a Class B d igital device , pursuant to Part 15 o f the FCC Rules. T hese limits are designed to provide reas onable protect ion against har mful interference in a residential installation.
Runco VX-22i Installation/Operation Manu al ix 1 Table of Content s PRE L IMINAR Y TWO YEAR LIMITED WARRANTY ................ ................ ............. ................ ............. ....... iii Important S afety In s truction s .................
Table of Contents x Runco VX-22i Installa tion/Operation Manual PRE L IMINAR Y Installing the Optional CineWid e Lens Mount .............. ............. ............ ............. .......... 22 Installing the AutoScope Lens Motor (VX-22i/CineWide with Au toScope) .
Table of Contents Runco VX-22i Installation/Operation Manu al xi PRE L IMINAR Y 5. Maintenance and Trouble s hooting ........... ............. ............. ................ ............. ...... 59 Lamp Repla cement ................ ............. ....
Table of Contents xii Runco VX-22i Instal lation/Operation Manual PRE L IMINAR Y Note s :.
Runco VX-22i Installation /Operation Manual xiii 1 Li s t of Figure s PRE L IMINAR Y 2-1. VX-22i Fr ont/Bottom/ Side View . ............. ................ ............. ................ ............. ............ 5 2-2. VX-22i Rear Panel ............ .
List of Figures xiv Runco VX-22i Instal lation/Operation Manual PRE L IMINAR Y Note s :.
Runco VX-22i Installation/Operation Manu al 1 PRE L IMINAR Y 1.1 About This Manual This Owner’s M anual describe s how to install, set up and o perate the R unco VX-22i DLP Projector. Th roughout th is manual, the Runco VX-22i DLP Pr ojector is re ferred to simply as the “VX-22i.
Introduc tion 2 Runco VX-22i Installa tion/Operation Manual PRE L IMINAR Y Graphic Convention s : These symbols appear in numerous p laces thro ughout the manual, to emp hasize points that you mu st keep in mind to avoid proble ms with your equipment o r injury: 1.
Introd uction Runco VX-22i Installation/Operation Manu al 3 PRE L IMINAR Y 1.3 Description, Features and Benefits Runco further solidifies its lead ership r ole with the in troduction of the Video Xtr eme™ VX-22i Digital Light Pr ocessing (DLP™) Projector.
Introduc tion 4 Runco VX-22i Installa tion/Operation Manual PRE L IMINAR Y Parts List Your VX-22i is shipped with the following items. If any it ems are missing o r damaged, please contact y our Runco dealer or Runco Customer Ser vice at (800) 23RUNCO.
Runco VX-22i Installation/Operation Manu al 5 PRE L IMINAR Y 2.1 V X -22i at a Glance Figure 2-1 shows the key VX-22i components. Figure 2-1. VX-22i Front/ Bottom/ S ide View 1. INT AKE VENT 2. LEN S OPENING 3. RUNCO LOGO The logo can be rotated to match the projector orientation: invert ed (ceiling-mounted) or upright.
6 Runco VX-22i Installa tion/Operation Manual PRE L IMINAR Y 2.2 V X -22i Rear Panel Figure 2-2 sh ows the VX-22i rear panel. Figure 2-2. VX- 22i Rear Panel 1. LAMP COVER Remove this cover to ac cess the lamp compartme nt. 2. V ACUUM FLUORE S CENT DI S PLA Y (VFD) Can be used in stead of the OSD.
Runco VX-22i Installation/Operation Manu al 7 PRE L IMINAR Y 5. LEF T BUTTON Used to direct-select inputs or move the menu cursor left in the OSD. When no menu is present on-scree n, the LE F T button togg les through the differe nt sources, in this order: HDMI 2 - HDMI 1 - HD3 (VGA/Y-Pb-Pr) - HD 2 (BNC) - HD 1 (RCA) - S-Video - Composite (VID) 6.
8 Runco VX-22i Installa tion/Operation Manual PRE L IMINAR Y 2.3 V X -22i Rear Connector Panel Figure 2-3 show s the rear connecto r panel on the VX-22i , and the paragrap hs that follow describe them . Figure 2-3. Rear Connector Panel 1. HD2 INPUT Five BNCs for co nnecting eithe r RGB or compone nt high-definition sources (up to 1080p).
Runco VX-22i Installation/Operation Manu al 9 PRE L IMINAR Y 7. HDMI I (1) / HDMI II ( 2) (Digital) Two, HDCP-c ompliant digital video inp uts for conne cting a DVD player, HD tuner or other digital vid eo source (u p to 1080p ) with a DVI or HDMI outpu t.
10 Runco VX-22i Installa tion/Operation Manual PRE L IMINAR Y 2.4 V X -22i Remote Control Figure 2-4 sho ws the VX-22 i remote co ntrol, and t he paragrap hs that follow d escribe its functionality.
Runco VX-22i Installati on/Operation Manu al 11 PRE L IMINAR Y 1. LIGHT Press to illumina te the buttons. 2. ON / OFF Use these butt ons to turn t he project or on or off. 3. S our ce S election Button s : VID Press to select Composite video input as the source.
12 Runco VX-22i Installa tion/Operation Manual PRE L IMINAR Y 6. Memory Pre s e t Button s : CU S T1 Press to recall se ttings fo r the curren t input from the “Custo m 1” memo ry preset. I S F NIGHT Press to recall setti ngs for the current inp ut from the “ISF Night” me mory preset.
Runco VX-22i Installati on/Operation Manu al 13 PRE L IMINAR Y 3.1 Remote Control To install batteries in the remote co ntrol, press up on the battery cove r retainer clip and lift off the cove r. Install the two AAA batteries w ith the correc t polarity a nd then replac e the cover.
14 Runco VX-22i Installa tion/Operation Manual PRE L IMINAR Y 3.2 Quick Setup Table 3-1 gives a quick overview of the VX-2 2i installation process. The sections following this one prov ide deta iled instr uction s. Installation sh ould be performed by a qu alified custom video installation specialist.
Runco VX-22i Installati on/Operation Manu al 15 PRE L IMINAR Y 3.3 Installation Considerations Proper installation of you r projector will ensure the quality of your display . Whether you a re installing a pr ojector temp orarily or p ermanently, yo u should t ake the follo wing into account to ensure your p rojector per forms optim ally.
16 Runco VX-22i Installa tion/Operation Manual PRE L IMINAR Y Throw Distance Throw distance is the dista nce measured fro m the front of the projec tor to the screen.
Runco VX-22i Installati on/Operation Manu al 17 PRE L IMINAR Y Vertical and Horizontal Position Proper placement of the projector relative to the screen will yield a rectang ular, perfectly-centered image that completely fills the screen.
18 Runco VX-22i Installa tion/Operation Manual PRE L IMINAR Y Figure 3-4. Horizontal Len s S hift (EXAMPLE ONLY) 0% Screen Center 100% Width Lens Shift (1.0 x W) 50% Width Lens Shift (0.5 x W) Screen Width (W) Note: This is a general example of lens shift.
Runco VX-22i Installati on/Operation Manu al 19 PRE L IMINAR Y Table 3-4 lists th e lens shift lim its for each a vailable VX-22 i lens, as perce ntages and absolute m easurements with a 100 x 56 inch (1.
20 Runco VX-22i Installa tion/Operation Manual PRE L IMINAR Y Other Considerations Other consid erations and tips th at can help improve your installation: • Keep the a mbient temp erature co nstant and b elow 35°C (95°F). Keep th e projector away from he ating an d/or air con ditioning ven ts.
Runco VX-22i Installati on/Operation Manu al 21 PRE L IMINAR Y 3. Remove the Lens Cavity Fr ont Cover. 4. Remove the Rear Lens Cap. 5. Hold the lens assembl y with the motor facing the upper-right co rner of the Lens Cavity. Carefully insert th e back of the lens assembly into the hol e in the lens flange.
22 Runco VX-22i Installa tion/Operation Manual PRE L IMINAR Y 7. Lock th e lens in p lace by tur ning the Lens Locking N ut (to the left of the lens) 180 degrees co unter-clockwise. (Use a 6.0mm hex wr ench.) 8. Replace the Lens Cavity F ront Cover. 9.
Runco VX-22i Installati on/Operation Manu al 23 PRE L IMINAR Y Installing the AutoScope Lens Motor (VX-22i/CineWide with AutoScope) Figure 3-6 shows the VX- 22i/CineWide with AutoSc ope motor assembly.
24 Runco VX-22i Installa tion/Operation Manual PRE L IMINAR Y In s tall Ceiling Mount Adapter s /Projecto r S tand s : For ceiling installations, the adapters bring the attachment points for the proje.
Runco VX-22i Installati on/Operation Manu al 25 PRE L IMINAR Y In s tall Len s Motor: Position the AutoScope Lens Motor (item #1) as sho wn in Figure 3-8 . Line up the mo unting holes on the lens motor housin g with those on th e underside of the projector .
26 Runco VX-22i Installa tion/Operation Manual PRE L IMINAR Y Installing the Fixed CineWide Base Plate (VX-22i/CineWide) To install the fixe d CineWide ba se plate on a VX-22i/CineW ide: 1. Place the projector up side down on a blanket or other sof t surface.
Runco VX-22i Installati on/Operation Manu al 27 PRE L IMINAR Y 3.6 Mounting the V X -22i There are se veral method s for mountin g the project or. Depending on your ch osen installation, one method may be more suitable t han another.
28 Runco VX-22i Installa tion/Operation Manual PRE L IMINAR Y 3.7 Connections to the V X -22i Proceed as follow s to connect the VX-22i to your video so urces, exte rnal controller (s) – if present – and AC power. When connec ting your equip ment: • Turn off all equip ment before making any c onnections.
Runco VX-22i Installati on/Operation Manu al 29 PRE L IMINAR Y Digital (DTV) RGB or Compo nent Video Connection s : See Figure 3-11 and Figure 3-12 . Figure 3-11.
30 Runco VX-22i Installa tion/Operation Manual PRE L IMINAR Y Figure 3-12. Digital (DTV ) RGB or Component Video Connection s (HD3) HD3 (VGA / Y -Pb-Pr) HD3 (VGA / Y -Pb-Pr) Green/Y Blue/Pb Red/Pr Hor.
Runco VX-22i Installati on/Operation Manu al 31 PRE L IMINAR Y Analog (Computer) RGB Connec tion s : See Figure 3-13 . Figure 3-13. Analog RGB Connection s HD2 (BNC) HD2 (BNC) HD3 (VGA / Y -Pb-Pr) HD3.
32 Runco VX-22i Installa tion/Operation Manual PRE L IMINAR Y S -Video/Compo s ite Video Connection s : See Figure 3- 14. Figure 3-14. S -Video and Compo s ite Video Conne ction s HD3 (VGA / Y -Pb-Pr) HD3 (VGA / Y -Pb-Pr) DVD Player, VCR, Satellite Receiver, Laser Disc etc.
Runco VX-22i Installati on/Operation Manu al 33 PRE L IMINAR Y RS-232 Controller Connection Use a “null-mo dem” 9-pin RS-232 cable to con nect a PC or h ome theater control/automation system (if present) to the RS-232/485 port on the VX-22i; s ee Figure 3-15 .
34 Runco VX-22i Installa tion/Operation Manual PRE L IMINAR Y Connecting 12-volt Trigger Outputs to External Equipment If your VX-22i is eq uipped with a Cin eWide with AutoScop e system, conn ect the AutoScope le ns motor to a 12-volt trigger o utput on the VX-22i; see Figure 3 -16 .
Runco VX-22i Installati on/Operation Manu al 35 PRE L IMINAR Y Connecting an External IR Receiver to the VX-22i If infrare d signals from the r emote control ca nnot reach the pro jector due to ex ces.
36 Runco VX-22i Installa tion/Operation Manual PRE L IMINAR Y 3.8 Turning on the Power 1. Turn on yo ur source com ponents. 2. If this is an Aut oScope-equipped projector, tu rn on the main power switch a t the rear of the AutoSco pe lens motor. The lens motor power switch is located next to the AC input (see Figure 3-16 ).
Runco VX-22i Installati on/Operation Manu al 37 PRE L IMINAR Y 3.10 Primary Lens Adjustments To access th e motorized lens contr ols, use the F OCUS, ZOOM and LENS b uttons on t he VX-22i remote control unit (described on p age 12 ). Alternatively, select Display Device from the Service M enu.
38 Runco VX-22i Installa tion/Operation Manual PRE L IMINAR Y 3.11 Installing and Adjusting the CineWide Anamorphic Lens If you are installing a CineWide-equipped p rojector, proc eed as follows to install and adjust the ana morphic lens.
Runco VX-22i Installati on/Operation Manu al 39 PRE L IMINAR Y 2. Place the Anamorphic L ens Holder on top of th e AutoScope Ca rriage Plate or fixe d CineWide Base Plate ( item #7). Posit ion the brack et so that th e long slot at t he bottom of the lens ho lder is perp endicular to t he correspo nding slots on the plate.
40 Runco VX-22i Installa tion/Operation Manual PRE L IMINAR Y Configure Lens Motor Trigger CineWide with AutoScope maint ains constant im age height i ndependent of t he aspect ratio, while using th e full display re solution of the projec tor.
Runco VX-22i Installati on/Operation Manu al 41 PRE L IMINAR Y Adju s ting the Height (Y): With the white field still on-sc reen, loosen the Height/Y Adjustment T-Scr ews on either sid e of the lens.
42 Runco VX-22i Installa tion/Operation Manual PRE L IMINAR Y Adju s ting the Yaw: Loosen th e Yaw/X-Adjustm ent Levers to allo w the lens to pivot freely from side to side.
Runco VX-22i Installati on/Operation Manu al 43 PRE L IMINAR Y Adju s ting the Geometry: 1. Input an anamorphic cross-hatch test pattern to the proje ctor. 2. Unscrew the Anamorph ic Lens just eno ugh to allow it to rotate free ly. 3. Grasp t he lens by th e center ring and rotate the lens unt il the image is prope rly anamorphic: 4.
44 Runco VX-22i Installa tion/Operation Manual PRE L IMINAR Y Note s :.
Runco VX-22i Installati on/Operation Manu al 45 PRE L IMINAR Y 4.1 Using the On-Screen Menus To display t he Main Me nu, press the MENU button o n the remot e control (Fig ure 2-4) or projector re ar panel ( Figure 2-2 ). To select a m enu item, use the and buttons on the remo te control or pro jector rear panel to highlig ht it.
46 Runco VX-22i Installa tion/Operation Manual PRE L IMINAR Y Figure 4-1. VX-22i O S D Menu S tr ucture S ervice Test Vide o Horizontal R amp Vertical Ramp Color Bars 1 Color Bars 2 Display Device - C.
Runco VX-22i Installati on/Operation Manu al 47 PRE L IMINAR Y Main Menu The Main Me nu is the startin g point for a ccessing all pro jector function s. (The Calibration and Service m enus are hidd en and not accessible until you enter a passcode.) Input Source From the M ain Menu, selec t Input So urce to cho ose a video sig nal source.
48 Runco VX-22i Installa tion/Operation Manual PRE L IMINAR Y Table 4-1. A s pect Ratio S etting s A s pect Ratio Remote Control Key De s cription 16:9 16:9 Select 1 6:9 to vi ew 16:9 D VDs and HDTV programs in their native aspec t ratio. 4:3 images are stretched horizontally to fit a 16:9 scre en.
Runco VX-22i Installati on/Operation Manu al 49 PRE L IMINAR Y Picture Use the controls in the Picture Menu to calib rate your VX -22i for optim um picture q uality. The VX-22i has been designed to incor porate setup and calibration stand ards established by the Imaging Sc ience Foun dation (ISF).
50 Runco VX-22i Installa tion/Operation Manual PRE L IMINAR Y Although it may be possible to obtain satisfact ory picture quality usin g the naked eye and regular progr am material, Runco recommends u.
Runco VX-22i Installati on/Operation Manu al 51 PRE L IMINAR Y Contra s t: On your exte rnal test patte rn source, se lect a stepped , gray-bar pa ttern like the one shown in Figure 4-3 . Figure 4-3. Typical Gray Bar Pattern for Adju s ting Cont ra s t Select Contrast and press ENTER or S ELECT .
52 Runco VX-22i Installa tion/Operation Manual PRE L IMINAR Y Select Color and press ENTER or S ELECT . While lookin g at the colo r bar pat tern throug h a blue filter, adjust the colo r saturation l.
Runco VX-22i Installati on/Operation Manu al 53 PRE L IMINAR Y S harpne ss : “Sharpness” is the a mount of hig h-frequency de tail in the im age. To adjust sharpness, select Sharpness from the Picture men u and press ENTER or S ELECT . On your external test pattern source, s elect a pattern like the one shown in Figure 4-5 .
54 Runco VX-22i Installa tion/Operation Manual PRE L IMINAR Y Over s can: Imag e Overscan pushes the out side edge of the ac tive picture ar ea of the video signal ou t beyond the ed ge of the d isplay area.
Runco VX-22i Installati on/Operation Manu al 55 PRE L IMINAR Y Calibration Use the Calibrat ion menu to p erform advanc ed picture qua lity adjustments.
56 Runco VX-22i Installa tion/Operation Manual PRE L IMINAR Y I S F Night - Input Color: The Input Color controls are si mila r to those in the Display C olor menu (see above) , but adjust the color balance of the incomi ng signal. These settin gs are also saved indepe ndently for ea ch input.
Runco VX-22i Installati on/Operation Manu al 57 PRE L IMINAR Y Service Use the Service m enu to acce ss advanced p rojector co nfiguration sett ings. Thi s menu s hould be u s ed by I S F-certified technician s only . Te s t Video: Select Test Video from the Service Menu to access the inte rnal test pa tterns on the VX-22i.
58 Runco VX-22i Installa tion/Operation Manual PRE L IMINAR Y Trigger s : Select Triggers from the Serv ice menu to configu re the 12-volt trigger ou tputs. You can assign one or mor e trigger ou tputs to ea ch aspect ratio. Those triggers ar e then activated by se lecting that asp ect ratio.
Runco VX-22i Installati on/Operation Manu al 59 PRE L IMINAR Y 5.1 Lamp Replacement The lamp should be repl aced when it reaches the e nd of its lif e (typically 20 00 hours), or sooner if a no ticeable degr adation in b rightness occ urs. When you replace a la mp, you should replace t he filters as well.
60 Runco VX-22i Installa tion/Operation Manual PRE L IMINAR Y 6. Install the new lamp modu le. 7. Replace the lamp cover and re-tighten all screws. 5.2 Filter Replacement Whenever you re place the lam.
Runco VX-22i Installati on/Operation Manu al 61 PRE L IMINAR Y 5.3 Troubleshooting Tips Table 5-1 provide s some general guideli nes for troubleshootin g problems you may encounter w ith the VX-22i. If t he suggested solutions fail to resolve the pro blem or if you encounter a n issue not des cribed here, please contac t Runco Te chnical Suppor t.
62 Runco VX-22i Installa tion/Operation Manual PRE L IMINAR Y Note s :.
Runco VX-22i Installati on/Operation Manu al 63 PRE L IMINAR Y 6.1 RS-232 Connection and Port Configuration To interface the VX-22i with a home the ater automa tion/control sy stem or a PC r unning terminal emulation software, connect it to your control system or PC as shown in Figure 3-15 .
64 Runco VX-22i Installa tion/Operation Manual PRE L IMINAR Y Table 6-1 lists the serial commands supp orted by the VX-22i and the responses it sends back to the cont rol system or PC .
Runco VX-22i Installati on/Operation Manu al 65 PRE L IMINAR Y Image Pre s et Command s SISF 0 Loads “ISF Night” image preset ISF Night SISF 1 Loads “ISF Day” image preset ISF Day SISF 2 Loads.
66 Runco VX-22i Installa tion/Operation Manual PRE L IMINAR Y Note s :.
Runco VX-22i Installati on/Operation Manu al 67 PRE L IMINAR Y 7.1 V X -22i Specifications Table 7-1 lists the VX -22i specifications. 7 S pecification s Table 7-1.
68 Runco VX-22i Installa tion/Operation Manual PRE L IMINAR Y Brightne ss and Contra s t: Cinema S tandard s Mea s urement S y s tem (C S M S ) S pecification s - Brightness: 58.7 foot-Lamberts (fL) - Contrast Ratio: 321:1 These measurements are taken from the projector in a controlled, home theater environment.
Runco VX-22i Installati on/Operation Manu al 69 PRE L IMINAR Y 7.2 V X -22i Dimensions Figure 7-1 sh ows the VX-22i dimensio ns (all dimensions are in inches). Figure 7-1. VX-22i/ CineWide with Auto S cope Dimen s ion s 8.39 10.07 4.23 14.18 10.04 6.47 0 7.
70 Runco VX-22i Installa tion/Operation Manual PRE L IMINAR Y 7.3 Supported Timings Table 7-2 lists the s ignal types su pported by each input on the VX-22i.
Runco VX-22i Installati on/Operation Manu al 71 PRE L IMINAR Y 480/60i 720x487 59.94 15.734 13.500 √ √ √ √ 480/60p 720x483 59.94 31.469 27.000 √√√ – 576/50i 720x576 50.00 15.625 14.750 √ √ √ √ 576/50p 720x576 50.00 31.250 29.000 √√√ – 720/50p 1280x7 20 50.
72 Runco VX-22i Installa tion/Operation Manual PRE L IMINAR Y Note s :.
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Runco CL-810 Owner’ s Operating Manual Runco International • 2900 Faber S treet • Union City , CA 94587 • Ph (510) 324-7777 / (800) 23RUNCO / Fax (510) 324-9300 www .
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Runco VIDEO XTREME VX-22I è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Runco VIDEO XTREME VX-22I - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Runco VIDEO XTREME VX-22I imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Runco VIDEO XTREME VX-22I ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Runco VIDEO XTREME VX-22I, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Runco VIDEO XTREME VX-22I.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Runco VIDEO XTREME VX-22I. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Runco VIDEO XTREME VX-22I insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.