Manuale d’uso / di manutenzione del prodotto SVP010 del fabbricante Polycom
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SpectraLink 8000 SVP Server SVP100, SVP020, SVP010 Administration Guide for Mitel and Cisco January 2008 Edition 1725-36031-001 Version G.
SpectraLink 8000 SVP Server: Administ ration Guide for Mitel and Cisco PN: 1725-36031-001_G.doc 2 Trademark Information Polycom® and the logo designs SpectraLink® LinkPlus Link NetLink SVP Are trademarks and registered trademarks of Polycom , Inc. in the Uni ted States of America and various countrie s.
About This Guide This document explains how to configure and maintain one or more SpectraLink 8000 SVP Servers (m odels SVP100, SVP020, SVP 010) within IP telephony environments.
SpectraLink 8000 SVP Server: Administ ration Guide for Mitel and Cisco Customer Support Hotline Polycom wants you to have a successful installation. If you have questions please contact the Cu stomer Support Hotline at (800) 775-5330. The hotline is open Monday through Friday, 6 a.
Contents 0 About This Guide ...................................................................... 3 Polycom Model Numbers ..................................................................3 Related Documents ..........................................
SpectraLink 8000 SVP Server: Administ ration Guide for Mitel and Cisco The NetLink SVP-II System Menu .................................................24 Network Configuration ....................................................................25 SendAll .
Contents PN: 1725-36031-001_G.doc 7 7 Safety No tices ........................................................................ 49 8 Index .............
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1 SpectraLink 8000 SVP Server Overview The SpectraLink 8000 SVP Server is an Ethernet LAN device that works with access points (APs) to provide QoS on the wireless LAN.
SpectraLink 8000 SVP Server: Administ ration Guide for Mitel and Cisco SVP Server Models The SVP Server is available in thr ee models. Which model is selected for your facility depends on current and expected capacity. All SVP Servers within a subnet must be the same model type.
SpectraLink 8000 SVP Server Overview address. The wireless telephones an d the other SVP Servers locate the master by using a static IP address, DHCP, or DNS.
SpectraLink 8000 SVP Server: Administ ration Guide for Mitel and Cisco not linear due to the Erlang 1 calculation for telephony traffic. The possible installed handsets figures are approximate and meant as a guideline and not as an absolute recommendation for any facility.
SpectraLink 8000 SVP Server Overview Notes on System Configuration In an IP system using subnets to differentiate telephony areas, each subnet must have its own APs. Each subnet may require an SVP Server to maintain voice quality, but this depends on traffic volume and router capacity.
SpectraLink 8000 SVP Server: Administ ration Guide for Mitel and Cisco System Diagram The following diagram shows multiple SVP Servers residing on a network with an IP telephony gateway and IP tel ephony server, wireless LAN APs, and Ethernet switch: PN: 1725-36031-001_G.
SpectraLink 8000 SVP Server Overview System Components SpectraLink e340/h340/i640 and 8020/8030 Wireless Telephones Employees can carry wireless telephon es to make and receive calls as they move throughout the building. The wireless telephones are to be used on-premises; they are not ce llular or satellite phones.
SpectraLink 8000 SVP Server: Administ ration Guide for Mitel and Cisco network traffic is restricted to those segments that are directly involved in the communication. Installation of a network router is recommended in larger networks, where there may be significant network traffic not related to the wi reless LAN.
SpectraLink 8000 SVP Server Overview The Front Panel of the SVP Server The SVP Server’s front panel contains ports to connect to power, the LAN, and to an administrative computer via an RS-232 port. Status LEDs supply information about th e SVP Server’s functioning.
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2 Installing the SpectraLink 8000 SVP Server As shown in the system diagram, the SVP Server is connected to the Ethernet switch. The specificatio ns covered here allow for great flexibility in physical placement of the components within stated guidelines.
SpectraLink 8000 SVP Server: Administ ration Guide for Mitel and Cisco Locate the SVP Server in a space with: • Sufficient backboard mounting space (for wall mount) and proximity to the LAN access device (switched Ethernet hub) and power source. • Easy access to the front panel, which is used for cabling.
Installing the SpectraLink 8000 SVP Server PN: 1725-36031-001_G.doc 21 2. Insert the #8 3/4-inch screws in the pilot holes and tighten, leaving a 1/8-inch to 1/4-inch gap from the wal l. Connect SVP Server to LAN Using a Cat. 5 cable, connect the NETWORK port on the SVP Server to the connecting port on the Ethernet switch.
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Configuring the SpectraLink 8000 SVP Server 3 During initial setup of the SVP Server the IP address is esta blished and the maximum number of active calls per AP is set. Optionally, you may enter a hostname and a location for software updates via TFTP.
SpectraLink 8000 SVP Server: Administ ration Guide for Mitel and Cisco Connecting via telnet Telnet can only be used after the SVP Server’s IP address is configured. The telnet method of connection is used for routine maintenance of the SpectraLink Server for both local and remote administration, depending on your network.
Configuring the Spectr aLink 8000 SVP Server SVP-II Configuration Allows you to set the mode and reset the system. Network Configuration Allows you to set network configuration options, including IP address and hostname. Change Password Allows you to change the password for SVP Server access.
SpectraLink 8000 SVP Server: Administ ration Guide for Mitel and Cisco Note the navigation options at the bottom of the screen. Press Enter t change a value, ESC to exit the screen, and the arrow keys to mo the cursor. o ve SendAll I is provided to speed configuration and to ensure identical settings.
Configuring the Spectr aLink 8000 SVP Server To change the IP address of the master SVP Server, change it in this menu and reboot the system. Then you may change alias IP addresses in each of the other SVP Servers without error.
SpectraLink 8000 SVP Server: Administ ration Guide for Mitel and Cisco • IP Address : The IP address of a network TFTP server that will be used to transfer software updates to the SVP Server. D T lt your system administrator for the correct settings.
Configuring the Spectr aLink 8000 SVP Server selecting the Reset option in the SVP-II Configuration screen and then pressing Y upon exit. SVP Server Configuration The SVP-II Configuration screen is where you set the mode of the SVP Server. It is also where you can lock the SVP Server for maintenance and reset the SVP Server after maintenance.
SpectraLink 8000 SVP Server: Administ ration Guide for Mitel and Cisco SVP-II Mode Defaults to NetLink IP for an IP environment. Press Enter to select and the screen is immediately redrawn with additional options for the IP environment.
Configuring the Spectr aLink 8000 SVP Server SVP-II Master The master SVP Server must be identified in an IP system. Select one of the following identification options: • Statically configure the IP address of the master SVP Server in each of the SVP Servers.
SpectraLink 8000 SVP Server: Administ ration Guide for Mitel and Cisco Alias IP Addresses are not necessary in Cisco sy stems. Enable H.323 Gatekeeper This option is no longer used. Ethernet Link The SVP Server will auto-negotiate unless there is a need to specify a link speed.
Configuring the Spectr aLink 8000 SVP Server QoS Configuration Select this option to set the DSCP tags. See QoS Configuration section below. Reset System If this option is selected, you will be prompted to reset the SVP Server upon exiting this screen.
SpectraLink 8000 SVP Server: Administ ration Guide for Mitel and Cisco QoS Configuration DSCP tags set packet priorities for QoS. DSCP Tag DSCP (Differentiated Services Code Point) is a QoS mechanism for setting relative priorities. Packets are tagged with a DSCP field in the IP header.
Configuring the Spectr aLink 8000 SVP Server When forwarding packets, the SVP Server shall always overwrite the received DSCP value. The final DSCP tag for packets in each of the traffic classes are assigned a DSCP value based on the following rules. (Please see table below.
SpectraLink 8000 SVP Server: Administ ration Guide for Mitel and Cisco Change Password If desired, the password to access the SVP Server may be changed. A password must meet the following requirements: • It must be more than four c haracters, but cannot exceed 16 characters.
4 Swapping/Adding/Deleting SVP Servers Whenever an SVP Server is removed from the system, wireless telephones that are using the SVP Server will be affected. If the removal of the SVP Server is inte ntional, the administrator should lock and idle the system prior to removing an SVP Server.
SpectraLink 8000 SVP Server: Administ ration Guide for Mitel and Cisco PN: 1725-36031-001_G.doc 38 Changing the Master SVP Server In the event the master SVP Serv er loses communication with the network, the wireless telephone syst em will fail. All SVP Servers will lock, all calls will be lost, and no calls can be placed.
5 Software Maintenance The SVP Server uses proprietar y software programs written and maintained by Polycom Corporation. The software versions that are running on the system components can be displayed via the System Status screen. You may obtain information about so ftware updates from Polycom or its authorized dealer.
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Troubleshooting via System Status Menu 6 Information about system alarms, and network status displays on various screens accessed through the System Statu s Menu screen, which is opened from the main menu of the SVP Server. See the previous sections for directions on how to connect to the SVP Server and navigate to the System Status Menu .
SpectraLink 8000 SVP Server: Administ ration Guide for Mitel and Cisco Software Versions Lists the software version for each SpectraLink component. Gatekeeper Database Allows you to view activity of the gatekeeper database. Options on the System Status Menu provide a window into the real time operation of the components of the system.
Troubleshooting via System Status Menu Network Status The SVP Server is connected to the Ethernet network, referred to as the LAN or Local Area Network. The information about that connection is provided through the Network Stat us screen. From the System Status Menu , select Network Status .
SpectraLink 8000 SVP Server: Administ ration Guide for Mitel and Cisco RX – Ethernet statistics concerning the received packets during System Uptime.
Troubleshooting via System Status Menu Software Version The SVP Server and wireless telephones utilize Polycom Corporation’s proprietary software that is controlled and maintained through versioning. The Software Version screen provides information about the version currently runni ng on the SVP Server.
SpectraLink 8000 SVP Server: Administ ration Guide for Mitel and Cisco The minor version numbers for these three files must all match, as they do in the screen example (17x.024). Gatekeeper Database The Gatekeeper Database screen lists the regist ered extension numbers and the IP address currently being used by each.
Troubleshooting via System Status Menu PN: 1725-36031-001_G.doc 4 Press the question mark (shift + ?) to open the H. 323 Gatekeeper Database Help screen: The help screen provides information about how to scroll and search the database.
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PN: 1725-36031-001_G.doc 49 Safety Notices WARNING: Changes or modifications to this equipment not approved by SpectraLink Corporation may cause this equipment to not comply with part 15 of the FCC rules and void the user’s authority to operate this equipment.
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PN: 1725-36031-001_G.doc 51 Index A Access point, description ..................................... 15 Alarms .................................................................... 42 C Configuratio n Initial setup ......................................
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Polycom SVP010 è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Polycom SVP010 - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Polycom SVP010 imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Polycom SVP010 ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Polycom SVP010, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Polycom SVP010.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Polycom SVP010. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Polycom SVP010 insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
