Manuale d’uso / di manutenzione del prodotto RMX 1000 del fabbricante Polycom
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2.1.0 | July 2009 | 3150-16966-002 Polycom ® RMX 1000 ™ System User Guide.
© 2009 Polycom, Inc. All rights reserved. Polycom, Inc. 4750 Willow Road Pleasanton, CA 94588-2708 USA No part of this document m ay be reproduc ed or tran smitted in any form or by any means, electronic or mechanical, for any purpose, without the express wri tten permission of Polycom, Inc.
Regulatory Notices United States Federal Commu nication Commission (FCC) Part 15: Class A Stateme nt. This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
Polycom RMX 1000 User Guide i T able of Content s System Overview ···································································.
Table of Contents ii SIP Endpoi nt ······························································· 3-11 Conference Profiles ······.
Polycom RMX 1000 User Guide iii Address Book ············································································· .
Table of Contents iv QoS ··············································································· 11-7 Ports ··.
Polycom RMX 1000 User Guide v Hardware Mo nitor ··························································· 15-2 Personal Conference Manager .
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1-1 1 System Overview This chapter will serve as a brief int rod uction to the RMX 1000 system and its major functions an d features. The following chapters provide detailed description about the installation of RMX 1000 system, as well as how to hold, manage, monitor conferences and m aintain the device.
Chapter 1 – Sys tem Over view 1-2 RMX1000 PC IP Ph one RMX 1000 We b Clie nt LA N HDX RMX 1000 RMX1000 PC IP Ph one RMX 1000 We b Clie nt LA N HDX RMX 1000 Figure 1-1 Multipoint Video Conferencing U.
Polycom RMX 1000 User Guide 1-3 RMX 1000 Main Features Video Display Dynamic Cont inuous Pres ence (CP) The dynamic Continuous Presence c a pability of the R MX 1000 system ensures viewing flexib ility by offerin g multiple view ing points and window layouts for video confe rencing.
Chapter 1 – Sys tem Over view 1-4 • Allows users to conduct high quality video calls over packet loss-prone IP networks (DSL, cabl e, satellite, hi gh contention LANs/W ANs, etc.) without suffering the effects of packet loss. • Protects video calls from short-te rm network issues by temporarily adjusting the bit rate of the call in progress.
Polycom RMX 1000 User Guide 1-5 Directory Service The RMX1000 fu lly supports the Globa l Address Boo k (GAB) and Microsoft Lightweight Directory Access Protocol (L DAP) directory service, and enables.
Chapter 1 – Sys tem Over view 1-6 follows: • Viewing details of the RMX 1000 system • Modifying conference profile s and scheduling con ferences • Monitoring ongoing confe rences • Managing the ongoing co nference and particip ants, e.
2-1 2 First Time Installation and Configuration Follow the procedure below to implement First Time Installati on and Configuratio n of the RMX 1000 system: 1 Hardware Installation and Setup 2 Configuratio n Preparations ― Get the information needed for network configuration.
Chapter 2 – Fir st Time Inst allation and C onfigur ation 2-2 Figure 2-1 Replace RMX 100 0 on the rack. ― Put the RMX 1000 on a safe, even, and clean surfac e. 3 Connect cables on the back panel of the RMX 1000: ― Power Cable: Firmly insert the plug into the power socket to prevent poor contact.
Polycom RMX 1000 User Guide 2-3 1 Enter http://portal.polycom.com in the address bar of the browser to access the login page of the Polycom resource center. 2 In the login box, enter your Email ad dress and password, and then click Login . If you are a new user, click the Register for an Accou nt link for registration.
Chapter 2 – Fir st Time Inst allation and C onfigur ation 2-4 ― IP address of the LAN1 port - 192.168.1.254 ― Subnet mask - 255.255.255.0 ― Default gateway IP address - 1 92.168.1.1 4 You can also view the c urrent address information of the product usin g the RMX 1000 Discover tool provided with the device.
Polycom RMX 1000 User Guide 2-5 Figure 2-5 Logging in to the RMX 1000 Web Interface 4 The Product Activation dialog box is displa yed. Fill in the acti vation key obtained in Obtaining Product Activation Key in the Acti vation Key box, and then click the Save button.
Chapter 2 – Fir st Time Inst allation and C onfigur ation 2-6 Figure 2-7 IP Network Services – LAN Settings Table 2-1 LAN Port Setting Parameters Parameter Description Use LAN1 Enables/disables the net work port.
Polycom RMX 1000 User Guide 2-7 Parameter Description LAN Speed Sets the speed/duplex modes for LAN ports. Supported speed/duplex modes inclu de 10/100M, Full Duplex or Half Duplex, and the 1000M Net work mode. Y ou can also select Au t o to use Auto-Negotiation with the switch port.
Chapter 2 – Fir st Time Inst allation and C onfigur ation 2-8 Parameter Description Remote IP Address Set the target network address for packet transmission. Subnet Mask Set the subnet mask for the target network. 4 If your IP network type is SIP on ly, go to step 7.
Polycom RMX 1000 User Guide 2-9 Parameter Description System H.323 Alias Set the H.323 alias for the system. 6 If your IP network type is H.323 on ly, go to step 8.
Chapter 2 – Fir st Time Inst allation and C onfigur ation 2-10 Parameter Description Server Address Provides the IP address of SIP server for registration service. Server Port Provides the connection port of SIP server for registration service. Server Domain Name Provides the domain name of SIP server for registration service.
Polycom RMX 1000 User Guide 2-11 2 Select a time synchronization mode: ― Select the Synchronize device time with a time server option to synchronize the device time with a network time server. In this case, enter the IP address or domain n ame for the time server in the Tim e Server field.
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3-1 3 Basic Operation This chapter introduces the Web UI components of the RMX 1000 and common operations, and how to start a si mple conference. The goal of this chapter is to provide a quick guide on how to start a conference with minimal effort.
Chapter 3 – B asic Operati on 3-2 RMX 1000 can support a maximum o f 20 users simul taneously connected to Web UI. The table below shows the operation ab i lities of u sers at diff erent levels when accessing the Web interface of the RMX 1000.
Polycom RMX 1000 User Guide 3-3 Pane Layout Conference List The Conferences list pane shows all the conference s running on the current device and their r elevant informat ion, includ ing status, ID, start tim e and end time. Here you can create, delete, and lock confe rences, as well as view conference details.
Chapter 3 – B asic Operati on 3-4 Click System Alerts on the left part of the Status Bar to displ ay t he system alert pane. For more information about System Alert s , see System Alerts . • H.323/SIP Link Status This indication bar shows in real time the endpoints connected wi th the system and relevant information.
Polycom RMX 1000 User Guide 3-5 Figure 3-3 List Sorting Right -click Shortcut Menu The Web interface provides right- click shortcut menus for common operations such as view ing detailed parameters, creating / delet ing items, etc.
Chapter 3 – B asic Operati on 3-6 Starting a Conference There are several ways to start a conference with the RMX 1000: • Create an instant conference throug h the conference list pane of Web interface. • Directly start a conference using a video endpoint’s remote control.
Polycom RMX 1000 User Guide 3-7 allocated by the system. Th ese options are configurable, but none of these settings need to be modified to start a conference. The conference chairperson or organize r should info rm other participants o f the conference ID used for the conference, so that they can dial in.
Chapter 3 – B asic Operati on 3-8 Scenario Dial-in String Create this conference, set the above passwords, and invite the above participants 9251001##1 1 1 1##2222*123* 321 If the gatekeeper is not .
Polycom RMX 1000 User Guide 3-9 The table below shows the strings diale d by the endpoint under differ ent scenarios: Table 3-4 Dial-in String Rule for SIP Endpoints - Registered to Server Scenario Dial-in String Create this conference 100 1@polycom.
Chapter 3 – B asic Operati on 3-10 Dialing method between H . 323 and SIP Particip ants The RMX syst em can work as a gateway to enabl e the H.323 or SIP participants inviting the SIP or H.
Polycom RMX 1000 User Guide 3-11 Connecting to a Conference – Dialing Methods To connect an endpoint to an ongoing c onference or meeting room, you can use one of the dialing methods below: • Dial the IP address of the RMX 1000 system through the remote control to connect the RMX 1000.
Chapter 3 – B asic Operati on 3-12 server. If the endpoint is registered to an other SIP server, you can only first call the SIP URL of RMX 1000 to set up a connection, and then access the conference by entering the conference ID as IVR service prompted o r through the PCM interface.
4-1 4 Conference Profiles A conference profile is used to pre-defi ne the basic parameters for conference scheduling, such as the bandwidth, encryption, and vi deo quality.
Chapter 4 – Conference Profiles 4-2 Figure 4-1 Conference Pr ofile L ist RMX 1000 is provided w ith default built-in con ference profiles so t hat users can create conferences easily. Table 4-1 Default Conference Profi les Profile Name Parameter Default_768_CIF _H264Content (Default Profile) H.
Polycom RMX 1000 User Guide 4-3 Figure 4-2 New Profile Settings General Settings On the New Profile page, click the General tab to di splay the interface for configuring general param eters. The table below explains the detailed meanings of these p a rameters.
Chapter 4 – Conference Profiles 4-4 Parameter Description Auto T erminate If this check box is selected, the system will automatically terminate the conference w hen an y of the following conditions is satisfied: Before First Join - No p articip ant joined w ithin the predefi ned perio d since the c onferen ce started.
Polycom RMX 1000 User Guide 4-5 Figure 4-3 Video Quality Setup Page Depending on the us er's selection in P eople Video Definition , the profile can be defined as two types o f conference modes: the Continuous Pre s ence (CP) conference and the video switching con ference.
Chapter 4 – Conference Profiles 4-6 Defining P eople Video Quality To define the vid eo quality of CP conf erence: As described in the tab le below, se lect the highest resolution of CP conference in the People Video Definition field. Table 4-5 People Video Definition Parameter Description Up to H.
Polycom RMX 1000 User Guide 4-7 and the conference video can be displayed with the best HD resolution of 1280x720 (720p). However, all the endp oints must support the H.
Chapter 4 – Conference Profiles 4-8 Figure 4-4 Video Settings In the Video Mode drop-down menu, you can set the following video modes for conference: • Lecture Mode: All the conference participant.
Polycom RMX 1000 User Guide 4-9 ― When the number of participants is smaller than or equal to the set number of multi-screens, the system displays the multi-scre en image according to the actual number of participants and in l ine with the default rule.
Chapter 4 – Conference Profiles 4-10 Figure 4-5 Meeting Room Para meter Set up Interface Customize settings for the conference sk in by ref erring to the table below: Table 4-11 Parameter D escription of Conferenc e Skin Parameter Description Background Picture Select the background pict ure for the conference screen.
Polycom RMX 1000 User Guide 4-11 Figure 4-6 Recording Par ameter Setup Interface The table below explains the configuration parameters. Table 4-12 Confer ence R ecording Configuratio n Parameter Description Enable Recording If an RSS 2000 is available on your network, you can select this option to enable the recor ding function.
Chapter 4 – Conference Profiles 4-12 Message Overlay When a message needs to be sent to all the partic ipants in a conference, yo u can set the message overlay of conference to be displayed on all participant s’ endpoint screens. Click the Mes sage Overla y tab on the New Profile interfa ce to set the message overlay parameters.
Polycom RMX 1000 User Guide 4-13 Site Name A user can set the site name (endpoint na me), so as to label each site when viewed onscreen. The site name d i splayed for each connected participant comes from the system name configure d within the endpoint.
Chapter 4 – Conference Profiles 4-14 Table 4-14 Parameter D escription of Advanced Options Parameter Description Video Clarity This option is enabled b y default. It is used to improve the clarity of video received from an endpoint which has lo w bandwidth and/or low resolution.
5-1 5 R ecording Link The RMX 1000 supports the recording link function. It can work with the RSS 2000 to record conference content. After the recording setup is co mpleted, when the conference starts, the RMX 1000 will fi rst call the participants in the participant list, and then call the configured RSS 2000 to record the conference.
Chapte r 5 – Reco rding Lin k 5-2 Right-click the default empt y link or configured RSS IP address in the interface, and th en click Proper ties to display the Reco rding Link -> Gen eral interface. General Settings Figure 5-2 Recording Li nk - General The table below explains the detailed meanin gs of these parameters.
Polycom RMX 1000 User Guide 5-3 The table below explains the detailed meanin gs of these parameters. Table 5-2 Parameter Des cription for Recording Link - DTMF Codes Parameter Description Name Name of the recording operation DTMF Code Set the rem ote control k ey combinat ion use d to perform t he operation.
Chapte r 5 – Reco rding Lin k 5-4 R ecording Properties To view the status between the recordin g l ink and RMX100 0, double-click th e recording link, or right-click it and select Properties to view parameters. • General – Disp lays the name, a ddress, alia s and other informat ion.
6-1 6 Meeting R ooms A Meeting Room is a con ference saved on the MCU in passive mo de, without using any system resources. A Meeting Room is automatically activ ated when the first participant dials into it. Once acti vated, a Meeting Room functions as any ongoing conference .
Chapter 6 – Meeting Rooms 6-2 General Set tings Figure 6-2 New Meeting Roo m - General The table below explains the detailed meanin gs of these parameters. Table 6-1 Parameter Des cription for New Meeting Room – General Parameter Description Meeting Room Name Set a unique name to identify the meeting room.
Polycom RMX 1000 User Guide 6-3 Parameter Description Chairperson Password Enter the p assword that identifies th e chairperson ID. The system w ill authorize more righ ts to the chairperson . If this par ameter is empty , it means the co nference has n o chairper son.
Chapter 6 – Meeting Rooms 6-4 To edit or delete a p a rticipant th at is added t o the list, se lect it, and then click the Edit or Remove button. A user can al so click multiple part icipants to be deleted one by one while pressing down the Ctrl key, or select adjacent ones while pressing down the Shift key.
7-1 7 R eservations Multiple types of confer ence reservation s can be implement ed using RMX 1000. You can reserve a con f erence for one time or convene routine conferences on a daily, we ekly, or monthly basis as ne eded. The system reserves resources for conferences, so the conference ca n be automatically started at the preset time.
Chapte r 7 – Reserv atio ns 7-2 a conference on a specific date to make conference scheduling clearer. When using the List view, click th e button to switch to the Calendar view. Switching Calendar Modes Under the Calendar view, t he system ca n displa y the calendar by day or by week so that users c an easily view reser vations over time.
Polycom RMX 1000 User Guide 7-3 Adding a R eservation To reserve a conferenc e: • Under the calendar view, click the button on the pane, or right-click at the blank area besides th e selected calendar date an d time, and then click New Reservation .
Chapte r 7 – Reserv atio ns 7-4 Parameter Description Duration Set the durat ion of the conf erence in t he format of H:M. R eserving a Daily Conference To reserve a daily confere nce, set Schedule Mode to Da ily . Figure 7-4 Reservation Setup - Everyda y The conference will be convened at the specified time every day.
Polycom RMX 1000 User Guide 7-5 Table 7-3 Parameter Des cription for Reservation Setup – Weekly Parameter Description Sta r t T i m e Set the start time of the confer ence in the f ormat of H:M. Duration Set the durat ion of the conf erence in t he format of H:M.
Chapte r 7 – Reserv atio ns 7-6 At the speci fied time, the reserved conf erence will be convened auto matically , the conferen ce icon will b ecome , and t he proper ties of the c onfere nce can be viewed but cannot be modified. In add ition, the conference list will show that the conference is ongoing.
8-1 8 Address Book You can use the address book provided by the RMX 1000 to store participant information, such as the IP add ress and network com munication protocol of the participant’s endpoint. The addres s book enab les you to conveniently and easily ad d participant s to a confere nce.
Chapter 8 – Addr ess Book 8-2 Figure 8-1 Address Book Adding a P articipant to the Local Directory You can add the in formation of a new participant to th e local directory in the following two ways: • Create a participant in the address book. • Add a participant in the ongoing conference to the address book.
Polycom RMX 1000 User Guide 8-3 The table below explains the detailed meanin gs of these parameters. Table 8-1 Configuration Descripti on of New Participants – General Parameter Description Name Enter a name to identify the particip ant. IP Address/Route Address If the netw ork type is set to H.
Chapter 8 – Addr ess Book 8-4 Example of cascading configur ation There are two sets of cascaded RM X 1000 devices (RMX 1000_1 and RMX 1000_2). The informa tion is as follo ws: RMX 1000_1 IP: 172.22.176.9 E.164 Prefix (Register to a GK): 80 ID of Master Conference (Dial out from ): 1234 RMX 1000_2 IP: 172.
Polycom RMX 1000 User Guide 8-5 Figure 8-4 Cascading Co nfigur ation – RMX 1000_2 Advanced Setti ng Usually, you only need to set the parameters on the General tab, and accept other default settings of the system. To set a dvanced parameters, click the Advanced tab.
Chapter 8 – Addr ess Book 8-6 Other Information To add other information for the participant (company name, contact phone, etc.), click th e Information tab and configure In fo1~Info4, then click OK . Adding a Participant from an Ongoing Conference You can also add a p articipant in an on going conference to the loc a l directory.
Polycom RMX 1000 User Guide 8-7 the group, select it and click Re move . You can also delete multiple participants from t he group. 5 Click OK on the New Grou p page to add the new group to the address book.
Chapter 8 – Addr ess Book 8-8 3 Select or enter the path where the address book file (.csv) to be uploaded is located, and then click Open to return to the interface for importing the address book. 4 Click Upload . When uploading an address book file, conflicting participant add resses will not be overwritte n.
Polycom RMX 1000 User Guide 8-9 LDAP Server To register RMX 1000 to the LDAP server, select LDAP from Type . Figure 8-8 Directory Service - LDAP Configure parameters in accordance with the table below: Table 8-4 LDAP Configuration Parameters Parameter Description Server IP address of the LDAP directory server Server Port LDAP server port No.
Chapter 8 – Addr ess Book 8-10 Viewing the Global Directory After the directory server is successfu lly registered , the global directory buttons ( ) on the address book pane will be activated.
Polycom RMX 1000 User Guide 8-11 Searching Directory Entries A user can use the Search function of address book to quickly find the specified particip ant or participant g roup when the address book s tores the information of numerous participants.
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9-1 9 Conference/P articipant Monitoring Through the real-time conference-monit oring p l atform of the system, you can easily monitor ongoing conferenc es, track participants and conference progress, and perform control oper ations as needed.
Chapter 9 – Conference/Participant Monitoring 9-2 Parameter Conference Information ID The Conference ID assigned to the confer ence Sta r t T i m e Conference start time End Time The time the confer.
Polycom RMX 1000 User Guide 9-3 To manually term inate a conference: 1 In the conference list, click the conference to be deleted, and then click the button, or right-click the conference, and then c lick Delete Conference . 2 In the confirmation dialog box tha t appears, click OK .
Chapter 9 – Conference/Participant Monitoring 9-4 with the conference profile. To select a c onference video mode: 1 In the Conferences list p ane, double-click the desired conference. 2 Click the Video Sett ings tab on the conference parameter interface.
Polycom RMX 1000 User Guide 9-5 • Auto: This option is se lected by default. Each m u lti-screen window will automatically select to display a conference site based on the information ab out connected participan ts.
Chapter 9 – Conference/Participant Monitoring 9-6 To set the site n ame: 1 In the Conferences list p ane, double-click the desired conference. 2 On the conference parameter interfac e, click Site Name to enter the site-setting interface. Select the A lways sh ow site name check box, and set the related parameters.
Polycom RMX 1000 User Guide 9-7 Parameter Description S tatus Displays the connection status of the participant: Connected – The participant is successfu lly connect ed to the conf erence. Disconnected – T he participant is disc onnected from the conferen ce.
Chapter 9 – Conference/Participant Monitoring 9-8 Parameter Description FECC T oken The participant has the Far End Camera Control (FECC) T oken and is capable of conducting FECC. FECC T oken can only be allocated to one particip ant at one time. If no partip ant uses th e FECC function, this icon is not displayed.
Polycom RMX 1000 User Guide 9-9 Button Name Description Suspend Video Suspend the video transmission from the participant to the conference. The suppressed participant’ s video is not transmitted to the conference b ut the participant still receives conference video.
Chapter 9 – Conference/Participant Monitoring 9-10 • The layou t set at t he Participant Properties page takes ef fect only for this participant’s endpoint. • The layout s et at the Participant Properties page is prior to that set on the Conference Prop erties page.
Polycom RMX 1000 User Guide 9-11 • For an HD confer ence, the syst em does not pr ovide the mes sage ove rlay fun ction. • The messag e overl ay set at the Parti cipant Properti es page supersedes any message ov erlay set on the Conference Properties page .
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10-1 10 Users and Connections Users who are defined in t he Web interface can log in to the Web management interface to complete authorized operations. The RMX supports three user connection leve ls: • Chairperson • Operator • Administrator A Chairperson can only manage ongoin g conferences and particip ants.
Chapter 10 – Us ers and Connect ions 10-2 User List Figure 10-1 User List Pane To view the defined users for the current system, click Users in the RMX Management pane.
Polycom RMX 1000 User Guide 10-3 Figure 10-2 New User Settings Pag e Table 10-1 Description for New User Settings Parameter Description User Name Enter the user name for logging in to the sys tem’s .
Chapter 10 – Us ers and Connect ions 10-4 Viewing User Connection Figure 10-3 User Connecti on List The Web management page fo r the device can list all connections (all users, servers, or others logged into the devices) to the Web interface. To view connected users, click Conn ections in the RMX Management pane.
11-1 11 IP Service Settings Click IP Network Servic es in the RMX Management pane to display the related IP information-setting page on the list pane. The corresponding IP information of the dev i ce .
Chapter 11 – IP Se rvice Sett ings 11-2 LAN Setting Configure the LAN in formation in the IP Network Services interface. Figure 11-2 IP Network Services - LAN Port Setting Table 11-1 LAN Port Setting Parameters Parameter Description Use LAN1 (2) Enables/disables the net work port.
Polycom RMX 1000 User Guide 11-3 Parameter Description Obtain DNS Server Address Automatically Used in combination with the DHCP option. When the DHCP check box is selected, this option allows you to obtain the DNS server address automatically from a DHCP server in the network.
Chapter 11 – IP Se rvice Sett ings 11-4 The Routers page displays the in formation fo r the configur ed routes in the system. The RMX 1000 p ackets will be transm itted via th ese static routes. You can modify or d elete an existin g route by se lecting the route , or just clic k the New button to create a new route.
Polycom RMX 1000 User Guide 11-5 Table 11-3 Gatekeeper Setting Parameter Description IP Network T ype Set the IP network type for the RMX 1000 system to make a call. Y ou need to set it based on the call type used for the participant's end poi nt.
Chapter 11 – IP Se rvice Sett ings 11-6 Figure 11-5 IP Service – SIP Server Table 11-4 Configurati on Description of SIP Server Parameters Parameter Description IP Network T ype Set the IP network type for the RMX 1000 system to make a call. Y ou need to set it based on the call type used for the participant's end poi nt.
Polycom RMX 1000 User Guide 11-7 Parameter Description Server Port Provides the connection port of SIP server for registration service. Server Domain Name Provides the domain name of SIP server for registration service. User Name User name provide d by the SIP server for the registered user .
Chapter 11 – IP Se rvice Sett ings 11-8 Parameter Description T y pe DiffServ and Precedence are two methods for encoding packet priority . The priority set here for audio and vi deo packet s should match the priority set in the network routers. Dif ferv: Select when the ne twork router uses D ifferv for priority encoding.
Polycom RMX 1000 User Guide 11-9 The table below explains the detailed meanin gs of these parameters. Table 11-6 Description of Port Settings Parameter Description Fixed Ports S pecifies whet her to define the TCP and UDP ports.
Chapter 11 – IP Se rvice Sett ings 11-10 Parameter Description E-mail Account Set the user na me and password for the Email account. If you confi gure the SMTP s erver address with the d omain name, ensu re that the DNS-relat ed informat ion is config ured.
12-1 12 IVR Service RMX 1000 provides a conf erence Interactive Voice Response (IVR) function which allows conference participants to use an endpoint input devi ce (such as a remote control) to interact with the conference following the voice and onscreen operation prompts used in the conference.
Chapter 1 2 – IVR Service 12-2 Default IVR Information The Message bar of IVR sh ows the names of 12 IVR voice prompts available. The table below shows the default IVR information.
Polycom RMX 1000 User Guide 12-3 IVR Information Prompt Message Description The Conference is being recorded The conference is being rec orded. This prompt will be played when conference recording begins. The Conference recording has failed. The conference recording has failed.
Chapter 1 2 – IVR Service 12-4 R ecording an Audio Message You can record voice message s for different language s or customize them to your needs for IVR service. To record audio messages , use any so und recording u tility available in your computer or record them p rofessionally in a recording st udio.
Polycom RMX 1000 User Guide 12-5 Figure 12-3 Properties for Soun d Dialog Box 4 The Sound Selection dialog box opens. 5 In the Format field, se lect PCM. 6 In the Attributes list, select 16 / 32kHz , 16 Bit and Stereo or Mono . Figure 12-4 Sound Sel ection Dialog Box 7 To save this fo rmat, click the Save As button.
Chapter 1 2 – IVR Service 12-6 Figure 12-5 Save the For mat 9 The system returns to the Sound Selec tion dialog box. 10 Click OK . The system returns to the Properties for Sound dialo g box. 11 Click OK . The system returns to the Sound – Sound Recorder dialog box.
Polycom RMX 1000 User Guide 12-7 shown in Figure 12-5. 9 Click OK . The system returns to the Save As dialo g box. 10 In the Save in field, se lect the directory where the file will be stored. 11 In the Save as Type field, select the .wav file format.
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13-1 13 CDR RMX 1000 includes a Call Det ail Record (CDR) utility , which enables you to view summary in formation ab out conferences, as well as t o retrieve fu ll conference information and archive it to a file. The file can be used to produce reports or can be exported to external billing programs.
Chapter 13 – CD R 13-2 • Formatted text – Formatted CDR files use the suffix .txt. Different from the unformatted CDR, the field value of each data in the formatted CDR file matches its property name one by o ne, as shown below. Th is data can be used to gener ate a summary report for a con f erence.
Polycom RMX 1000 User Guide 13-3 Table 13-1 Parameter Description of CDR Parameter Description Name Shows the conference name and a n icon indicating whether or not the CDR record has been written to the RMX 1000’s memory . - CDR record saved - CDR record not saved Sta r t T i m e The actual start time for the conference.
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14-1 14 RMX Utilities System Alerts When an error occurs in the system, the System Aler ts function will be activated. RMX 1000 will record the syst em alert information and generate a report file in the *.txt format. When a system error occur s, the system alert area b links red unt il the problem is solved.
Chapter 14 – RMX Utiliti es 14-2 H .323/SIP Link Figure 14-2 H.323 Link Status To view all connected H. 323/SIP lin ks, click Connected H. 323/SIP Link on the left-bottom of the page. The H.323/SIP Lin k pane opens with t he list of connec ted H.323/SIP links.
Polycom RMX 1000 User Guide 14-3 Figure 14-3 System Time Setup Page This page shows the date and time of the system and the user PC. You can set up the system time in one of the following methods: •.
Chapter 14 – RMX Utiliti es 14-4 Modifying Language To modify the device languag e, click the Language tab on the customization page, select the required language from the drop-down menu, and then click the OK button. You need to reboot your system to ensure that the settings take effect.
Polycom RMX 1000 User Guide 14-5 Customized Item Description Login Screen Welcome Message Used to customize the Welcome Message displa yed on the RMX 1000 Web login interface First specify in the drop.
Chapter 14 – RMX Utiliti es 14-6 Security Setting RMX 1000 provides multi ple security setting options. A user can limit the H.323 connection to the device PCM, limit the LAN port that accesses the .
Polycom RMX 1000 User Guide 14-7 Table 14-4 SSL Configuration for Certific a te Request Parameter Description Common Name (CN) Common certificate name Organization Name (O) Name of the organization t .
Chapter 14 – RMX Utiliti es 14-8 SNMP Setting RMX1000 supports the Simple Network Management Protocol (SNMP). You can monitor the MCU status by man aging the workstation. Click the Setup ->SN MP Setting menu item at the upper left part to enter the SNMP Properties interface.
Polycom RMX 1000 User Guide 14-9 Parameter Description Community Name S pecifies the name of communit y to which the MCU and SNMP management workstation belongs. The agent to authenticate the SNMP management workstation uses community Name. User Name Set the name of user remotely accessed by SNMP .
Chapter 14 – RMX Utiliti es 14-10 Configure the followin g parameters: Table 14-6 Parameter C onfiguration of SNMP T raps Parameter Description SNMP T rap Ve r s i o n S pecifies the SNMP T rap version used by M CU V ersion 1 and V ersion 2 - W hen this option is selected, yo u need to configure T rap Desti nations and Community Name .
Polycom RMX 1000 User Guide 14-11 Figure 14-10 Product Activat ion Page Fill the activation key obtained from the Polycom Resource Center in the Activation Key input box on the page.
Chapter 14 – RMX Utiliti es 14-12 Logger Diagnostics Files The system supports logging and c an record and save the system information cont inually. You c an save the log file s to your local hard disk for system analysis and diagno sis. The log program will be ac tivated once the system starts.
Polycom RMX 1000 User Guide 14-13 Backup Configuration/Reservation To backup the configuration for the current device, click the menu options Administration -> Softw are Management -> Backup Configuration/Res ervation on the top-left of the page.
Chapter 14 – RMX Utiliti es 14-14 Figure 14-14 Restore Config uration/Reservation Page R esources Report To know the usage of current RMX1000 resources, click the menu options Administration -> Resources Repor t at the upper left part on the interface.
Polycom RMX 1000 User Guide 14-15 By clicking the Usag e Graph button, yo u can visually view the usage of video and audio connection resources of RMX 10 00 within a period through the statistic graph. In addition, you can define the time peri od for viewing, refresh the statistic graph, and print the stati stic graph.
Chapter 14 – RMX Utiliti es 14-16 Activating the Upgra ded System section for further operations. If the upgrade failed due to restarting t he system by mistake, move on to the following section for resc uing information.
Polycom RMX 1000 User Guide 14-17 the system manually. When the screen displays messag e as shown below, do not press the Spac ebar. Figure 14-18 Cons ole Interfa ce – Rebooting 5 Wait about 50 seconds, wh en the screen displays m enu as shown below, highlight the rescue and press Enter .
Chapter 14 – RMX Utiliti es 14-18 Figure 14-20 Cons ole Interfa ce –Booting into the Rescue Mode To use the RMX 1000 Rescue tool to reload software packages: 1 In the PC used for upload ing the software packages, run the RMX 1000 Rescue utility in the CD provided wit h the product.
Polycom RMX 1000 User Guide 14-19 Activating the U pgraded System 1 Log in to the Web interface. The system displays the Produc t Activation page, requesting you to enter the acti vation key to acti vate the upgraded device. Click the Polycom Reso urce Cen ter button on the page to enter the login page for Polycom Resource Center .
Chapter 14 – RMX Utiliti es 14-20 version number changes t o V2.1, and the purchased options are activated. Figure 14-24 License Infor mation Now, the upgraded device is ready for use.
15-1 15 Signaling and Hardware Monitoring Signaling Monitoring To monitor the status of LAN1, LAN2, SIP, directory service and gatekeeper of the device you are using, click Sig naling Monitor in the RMX Management pane. The signaling status list will be displayed in the list pan e on the right side.
Chapter 15 – S ignaling and Hardware Monitor ing 15-2 Service Name St atus Indication SIP Server Registered: MCU has bee n registered to the SIP server . Registration Failed: Registration of MCU to the SIP server failed. Disabled: Registration to the SIP server is disabled for MCU.
Polycom RMX 1000 User Guide 15-3 Table 15-2 Normal R an ge of the Hardware St atus Unit Normal Range CPU 0-67 Celsius degree Motherboard 0-65 Celsius degre e Memory 0-95 Celsius degree Fan Speed 200-8000 RPM To reboot the device, click the button on this pane.
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16-1 16 P ersonal Conference Manager (PCM) In addition to the Web interface, the user can also use the Personal Conference Manager (PCM) interface provided by RMX 1000 to control conferences through the re mote control. The main menu interface from RMX 1000 will pop up after an endpoint dials into RMX 1000 a nd sets up a connection successfull y.
Chapter 16 – Personal Conference Manager (PCM) 16-2 Introduction to PCM Interfaces Viewing the PCM Interface To establish a call lin k, use the endpoint to call the IP address for R MX 1000 directly, or call the E.164 prefix or SIP URL of RMX 1000 if you h ave registered to a gatekeeper or SIM serv er.
Polycom RMX 1000 User Guide 16-3 After joining the conferenc e, you can use any arrow k ey on the remote control to invoke the function menu, so as to perform some specific function operations.
Chapter 16 – Personal Conference Manager (PCM) 16-4 FECC T o ken Description Go to the lower level menu Confirm the s election (if the m enu is dis played) Shif t the selection to the ri.
Polycom RMX 1000 User Guide 16-5 Figure 16-5 Create Confer ence Interface 2 Enter the valid conference ID at the cursor, and pre ss # to confirm. You can press the left arrow key to delete the content just entered. 3 The cursor moves to the text box of con ference password.
Chapter 16 – Personal Conference Manager (PCM) 16-6 then press the right arrow key , or directly press the corresponding number key of this confe rence to join it . 2 Enter the interface for entering the conference password (if set). Enter the conference password and press # to confirm it.
Polycom RMX 1000 User Guide 16-7 Conference Control for Regular P articipa nts If you enter a conference as a regu lar participant , please wait until the conference video appears and then press any arrow ke y on the remote control to open the function menu as shown below.
Chapter 16 – Personal Conference Manager (PCM) 16-8 Legend Layout S tates and Fu nction Description Fit the layout to the conference mode you set • When the confe rence image appears, pre ss the DTMF combination key "**" through yo ur remot e control t o open the l ayout le gend select ion int erface.
Polycom RMX 1000 User Guide 16-9 Video Force When the number of participants added to the confe rence is larger than the number of configured screen windows, th is menu item is use d to specify a window to display th e remained particip ants in turn.
Chapter 16 – Personal Conference Manager (PCM) 16-10 Figure 16-9 Chairpers on Conference Control - Main Men u 2 For more information about the options shared by the chairperson and the regular partic ipants, please see Conference Control for Regular Participants .
Polycom RMX 1000 User Guide 16-11 a Select the Directory menu option to enter the directory interface. The list displays by de fault the address book entries added by users through the local computer.
Chapter 16 – Personal Conference Manager (PCM) 16-12 Recordi ng a Conference When a recording lin k has been set up in the confere nce, the conference chairperson can start recor ding, susp end recording, and stop recording through the PCM interface.
17-1 17 Appendix A : Connection Failure Diagnosis When a participant failed to connect to a conferenc e or was disconnected from a conference, the Connection Status page of Participant Prop erties pages appears, list ing the cause and more det ails about the connection failure.
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18-1 18 Appendix B: T elnet/T erminal Commands RMX 1000 also supports device debugging from the command line. You can configure command settings in either of the followi ng two methods: using the HyperTerminal after connecting it to the device through a serial port or configuring via telnet.
Chapter 18 – App e ndix B: Telnet/Termina l Commands 18-2 If you entered a wrong password, you may be required to re -login to the system. If you entered the right password, you will be brought directly to the command setting interface.
Polycom RMX 1000 User Guide 18-3 View Device Information Enter show after the prompt # to view the curr ent device information, including the system inform ation, licen se in formation, interface informat ion and IP address. Idle Time out Setti ng Enter keepalive<t imeout> after the prompt # to modify the keep-live timeout setting.
Chapter 18 – App e ndix B: Telnet/Termina l Commands 18-4 After resetting the system configuration, the RMX 1000 must be restarted in order for the new settings to take effect. Clean Key Code Enter cleankey after the prompt "#" to remove the existing k ey code.
Polycom RMX 1000 User Guide 18-5 Table 18-2 Parameters Description Parameter Description ip IP address of the destination host -n<count> Packet sending times, default ed to 10 -w<time> W aiting time, defaulte d to 1000 ms -l<size> Size of the sent packet, defaulted to 32 bytes [Example] Send the host whose IP address is 172.
Chapter 18 – App e ndix B: Telnet/Termina l Commands 18-6 Parameter Des cription 100 half 100Mbps half duplex 10 full 10Mbps full duplex 10 half 10Mbps half duplex [Example 1] Set the IP address of the LAN1 interface to 17 2.21.103.29, subnet mask to 255.
19-1 19 Appendix C : Glossary Abbreviation/T erm Explanation Bandwidth Defines the information-carrying capacity of a channel. In analog systems, it is the di fference between the highest frequency that a channe l can carry and the lowest, measur ed in hertz.
Chapte r 19 - Appen dix C: Gloss ary 19-2 Abbreviation/T erm Explanation Endpoint A hardware device, or set of devices, that can call, and be called by an MCU or another endpoint. For exam ple, an endpoint can be a phone, a camera, or microphon e connected to a PC or conferencing system.
Polycom RMX 1000 User Guide 19-3 Abbreviation/T erm Explanation telecommunications. LAN Local Area Network. A group of computers and other devices linked via a network’s operating s ystem. Line Rate The amount of band width used by a communication device, measured in Kbps (kilobits per second).
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20-1 20 Third P arty Software Licenses This appendix provides the copyright statements for t hird party software products that are part of the Polycom RMX 1000. Table 20-1 Third Party Lic enses Soft w are Source Name License T ype License URL Busybox 1.
Chapte r 20 – Third P arty Soft ware Lice nses 20-2 Soft w are Source Name License T ype License URL Libpcap libpcap http://sourcefo rge.net/project s/libpcap/ OpenLDAP OpenLDAP Public License v 2.8 (17 August 2003) http://www . openldap.org/software/release/licen se.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Polycom RMX 1000 è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Polycom RMX 1000 - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Polycom RMX 1000 imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Polycom RMX 1000 ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Polycom RMX 1000, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Polycom RMX 1000.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Polycom RMX 1000. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Polycom RMX 1000 insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
