Manuale d’uso / di manutenzione del prodotto 6000 del fabbricante Polycom
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February 2009 Edition 3725-30856-001 Version 3 .0 Administrator’ s Guide for Polycom ® QDX™ 6000 Systems V ersion 3 .0 product pic here.
Polycom Inc. 4750 Willow Road Pleasanton, CA 94588-2708 USA No part of this document may be reproduce d or transmitted in any form or by any means, el ectronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reprod ucing includ es translating into another language or format.
Admi nistr ator’s Guid e for P o lyco m QDX 6000 Syste ms i About This Guide The Administrator’s Guide for Polyco m QDX 6000 Syst ems is for administrators who need to configure, customize, manage, an d troubleshoot QDX 6000 system. Please read th e QDX 6000 system documentation before you in stall or operate the system.
Admi nistr ator’s Guid e for P o lyco m QDX 6000 Syste ms i Content s About This Guide ·······················································.
Contents ii Setting the Sp eaker Volume ············································· 4-2 Audio meter ··························.
Admi nistr ator’s Guid e for P o lyco m QDX 6000 Syste ms iii Monitoring a Rooms or Call with the Polycom QDX 6000 Web Interface ··································.
Contents iv System Cables ································································· 12-2 Logo Customization ·········.
1-1 1 Introducing the Polycom QDX System Your POLYCOM® QDX™ 6000 is a state-of-the- art visual collabor ation tool. With crisp, clean v ideo and crystal-cl ear sound, Polycom QDX 6000 system provides natural video conferenc ing interaction through the mo st advanced video communications technology.
Introdu cing the Polycom QDX Sys tem 1-2 Leave enough space to co nnect the ca bles easily. Place the came ra and display together so that people at yo ur site face the camera when they are looking at the display. Powering On and Of f Connect power and power on the system after you h ave connected all of the equipment that you will use with i t.
Admi nistr ator’s Guid e for P olyco m QDX 6000 S yste ms 1-3 remote control to enter text just like you can with a cell phone. From a remote location — Use a web browser to access the Polycom QDX 6000 Web Interface. For more information, refer to Mana ging the System Re motely .
2-1 2 Networks This guide cove rs network types use d wo rldwide. Please note that not all the network types are ava ilable in all countr ies. Before you begin configuring the netwo rk options, you must make sure your network is ready for video conferencing.
Networks 2-2 Setting Description Subnet Mask Displays the subnet mask currently assigned to the system. If the system does not automa tically obtain a subnet mask, enter one here. Changing this setting causes the system to restart. Default Gateway Displays the gateway currently assigned to the system.
Admi nistr ator’s Guid e for P olyco m QDX 6000 S yste ms 2-3 Configuring IP Settings Specifying H.323 Settings If your network uses a gatekeeper, the system can automatically register its H.323 name and extension . This allows o thers to call the sy stem by entering the H.
Networks 2-4 2 Select and configure these settings on the Gatekeeper screen: Setting Description Use Gatekeeper S pecifies whether to use a gatekeeper. Off - Calls do not use a gatekeeper . Aut o - System atte mp t s to au to ma tically fin d an avail able gatekeeper .
Admi nistr ator’s Guid e for P olyco m QDX 6000 S yste ms 2-5 2 Configure these settings on the Quality o f Service screen: Setting Description T ype of Service S pecifies yo ur service type and lets you choose ho w to set the priority of IP p ackets sent to the system for video, audio, and far-end camera control.
Networks 2-6 2 Configure these settings in the Firewall screen: Setting Description Fixed Ports Lets you specify whether to define the TCP and UDP ports If the firewall is not H.323 co mpatible, en able this setting. The Pol ycom QDX 6 000 system as signs a r ange of p orts startin g with the TCP and UDP port s you speci fy .
Admi nistr ator’s Guid e for P olyco m QDX 6000 S yste ms 2-7 Enable firewall tr aversal on the Polycom QDX 6000 system. Register the Polycom QDX 6000 system t o an external V2IU Traversal Server Gateway that supports the H.460.18 and H.460.
Networks 2-8 3 Select to go to the Preferred Speeds screens and conf igure these settings: Setting Description Select the preferred speeds for placing calls Determines the speeds that will be used for calls from this system when: The Call Quality selectio n is either un available or set to Aut o on th e Place a Call scre en.
3-1 3 Monitors and Cameras Monitors You can connect up to two monitors to the Polycom QDX 6000 System. Monitor 1 shows the endpoint onscreen menu by default, and the user can use the remote control to make it show the far-site pictures, local pictures and content.
Monitors and Cameras 3-2 2 Configure these settings on the Monitors screen: Setting Description Number of Monitors S pecifies the number of monitors to use.
Admi nistr ator’s Guid e for P olyco m QDX 6000 S yste ms 3-3 3 Select and configure these settings: Setting Desc ription People V ideo Adjustment, Content Video Adj u st me nt S pecifies the a djustme nt made to people video and conte nt video images.
Monitors and Cameras 3-4 Layout Feat ure Effect Example Far site, full screen Far and near sites, the same size, side by side Far site big, near site small (only available when your monitor is configu.
Admi nistr ator’s Guid e for P olyco m QDX 6000 S yste ms 3-5 Specifying, Showing and T urning Of f the PIP Your system can be configured to display a Picture-in-Picture (PIP) window if your monit or is set to an aspect ratio o f 4:3. You c an show the PIP any time the system is not sendin g or receiving co ntent.
Monitors and Cameras 3-6 temperature. The colors from left to right should be w hite, yellow , cyan, green, magenta, red and blue. M ake sure that the white is n ot tinted red, green, or blue, and that the red is not tinted pink or orang e. 4 When the colors look right on the test screen, press Near unt il you see video of the room.
Admi nistr ator’s Guid e for P olyco m QDX 6000 S yste ms 3-7 Video In put Number Connector Format Power Control 2 (auxiliary camera) RCA Comp osite None None 3 (document camera) S-Video S-Video Non.
Monitors and Cameras 3-8 3 Select and configure these settings: Setting Description Camera Control Protocol Specifies the communicati on proto col for the camera. Aut o - The camer a automatically selects the communication p roto col. PELCO-P- — The ca me ra uses the PELC O-P protoc ol for communicati on .
Admi nistr ator’s Guid e for P olyco m QDX 6000 S yste ms 3-9 4 Go to Admin Settings > Cameras . 5 Click Restore . White Balanc e, Brightness, Black Level, and Color Saturation are returned to their default values.
Monitors and Cameras 3-10 To store a double-dig it preset (10-99 ), hold the second number down. Any existing preset stored at the number you enter is replac ed.
Admi nistr ator’s Guid e for P olyco m QDX 6000 S yste ms 3-11 T o view your near-site presets: 1 Press Preset on the remote control. 2 Icons for presets 0-9 are shown on the screen. The colored icons indicate stored camera positions, and the gray ic ons indicate available presets.
4-1 4 Microphones and Speakers Microphones The table below shows the audio inpu t sources supported by the Polycom QDX 6000 system: Audio input s Connector A ccept able Input Source Mic 1 RJ-1 1 Polyc.
Microphones and Speake rs 4-2 Configuring Audio Settings T o configure general audio settings: 1 Go to System > Admin Settin gs > Audio > Audio Settings . 2 Configure these settings on the Audio Settings screen: Setting Description Sound Effect s V olume Sets the volume level of the ring tone and user alert tones.
Admi nistr ator’s Guid e for P olyco m QDX 6000 S yste ms 4-3 Audio meter The audio meters in the user interface allow you to identi fy left and right channels. The meters also indicate p eak signal levels. Set signal lev els so that you see peaks between +3 dB and +7dB with normal speech and program material.
5-1 5 Content and Captions Sharing content You can present content during calls when you use: A VCR or DVD player connected directly to a Polycom QDX 6000 system. People+Content IP instal led on a computer, with any Polycom QDX 6000 system that has the People+Content IP option installed.
Conte nt an d Capt ion s 5-2 special cables or hardware, but the computer(s) must meet these requirements: ― Operating System: Windows 2000, W indows XP Home, or Windows XP Prof essiona l. ― Minimum computer: 500 MHz Pentiu m® III (or equivalent); 256 MB memory.
Admi nistr ator’s Guid e for P olyco m QDX 6000 S yste ms 5-3 Configuring Rolling Captions T o configure the rolling caption: 1 Go to System > Utilities > Rolling Capti on . 2 Configure these settings on the Ro lling Caption screen: Setting Description Enable Rolling Caption Sets whether to display a moving caption to all participant s.
6-1 6 Calling and Answering Configuring Call Settings The Call Settings screens provide access to high-level options for the entire system. For convenience, some of the User Settings options are r epeated on these screens.
Calling an d Answerin g 6-2 Configuring Director y Settings T o configure director y settings: 1 Go to System > Adm in Settings > Gen eral Settings > System Sett ings > Directory . 2 Configure these settings on the Directory screen: Setting Description System Name Enter or change the system name in this field.
Admi nistr ator’s Guid e for P olyco m QDX 6000 S yste ms 6-3 managing multipl e systems that call the same loc ations. You can: Transfer the existing directory entrie s between Polycom QDX 6000 systems. Develop directory entries on one syste m, save them to your computer, and then distribute them to other systems.
Calling an d Answerin g 6-4 Setting Description Display Global Addresse s Displays other registered systems in the global dir ector y . Display Name in Global Directory Specifies whether to display the system’s name in the global directories of other registered s ystems.
7-1 7 System Location and Appearance Setting Date, Time, and Language You can update the system with regional setti ngs, including the location-specific language and time. T o set the language for the user interface: 1 Go to System > Adm in Settings > Gen eral Settin gs > Languag e .
System Location and Appearance 7-2 Setting Description Display T ime in Call S pecifies the time disp la y in a call: Elap sed Time - Display s the amount o f time in th e call. Loca l T ime - Displ ays the lo cal ti me on the scree n during a call.
Admi nistr ator’s Guid e for P olyco m QDX 6000 S yste ms 7-3 T o design the home screen: 1 Go to System > Adm in Settings > Gen eral Settings > Home Screen Settings .
System Location and Appearance 7-4 Setting Description Recent Calls S pecifies whether to display the Re cent Cal ls button on the home screen. The Recent Calls scr een lists the site number or name, the date and time, and whether the call was incoming or outgoing.
Admi nistr ator’s Guid e for P olyco m QDX 6000 S yste ms 7-5 T o enter the marquee text u sing the Polycom QDX 600 0 W eb interface: 1 On a computer, open a We b browser. 2 In the browser address line, enter the system’s IP address, for exam ple, http://10.
System Location and Appearance 7-6 Adding a Screen Saver Logo You can customize the Polycom QDX 6000 system to display yo ur own logo instead of the Polycom lo go. T o upload a screen saver logo: 1 On a computer, open a we b browser. 2 In the browser address line, enter the system’s IP address, for exam ple, http://10.
8-1 8 Security Configuring Security Options T o set passwords and security options: 1 Go to System > Adm in Settings > Gen eral Settin gs > Security . 2 Configure these settings on the Security screen: Setting Description Security Mode S pecifies whether the system uses Security Mode, which prevents unsecured access to the system.
Security 8-2 3 Select and configure these settings: Setting Description Enable Remote Access S pecifies whether to allow remote access to the system by: Web Te l n e t SNMP Y ou may se lect any of these or any combinati on of them. Note: The system restart s if you change the remote access settings.
Admi nistr ator’s Guid e for P olyco m QDX 6000 S yste ms 8-3 password. 3 Enter a Remote Access password. To access Admin Settings using the Po lycom QDX 6000 web interfac e when a remote access password is set, enter “admin” for the user name.
Security 8-4 Far Site Name Disp lay Time Allow Video Display on Web Configuring Security Mode You can configure Polycom QDX 6000 systems to use Security Mode, which provides secure access to the sy stem.
Admi nistr ator’s Guid e for P olyco m QDX 6000 S yste ms 8-5 Enabling AES Encr yption AES encryption is a standard feat ur e on all Polycom QDX 6000 systems. When it is enabled, the system automa t ically encrypts calls to other systems that have AES encryption enable d.
9-1 9 Managing the System Remotely You can configure, manage, and monito r the system from a comput er using the system’s Web interface. You can also use SNMP. The Polycom QDX 6000 Web Interfac e requi res only a Web browse r. SNMP requires network manageme nt software on your network management station.
Managing the System R emotely 9-2 T o enable room and call monitoring: 1 Go to System > Adm in Settings > Gen eral Settin gs > Security . 2 Select and enable Allow Video Display on W eb to allow the room or call to be viewed remotely. T o view a room or call: 1 On a computer, open a we b browser.
Admi nistr ator’s Guid e for P olyco m QDX 6000 S yste ms 9-3 T o store a profile: 1 On a computer, open a we b browser. 2 In the browser address line, enter the system’s IP address, for exam ple, http://10.11.12.13, to go to the Polycom QDX 6000 web interface.
Managing the System R emotely 9-4 Setting Up SNMP The Polycom QDX 6000 system sends Simple Networ k Management Protocol (SNMP) reports to indicate various cond itions. T o configure the Polycom Q DX 6000 system for SNMP management: 1 Access the SNMP configuration screen either in the Polycom QDX 6000 web interface or on the Polycom QDX 6000 system.
10-1 10 Statistics and Diagnostics The Polycom QDX 6000 system provides various screens that allow you to review information about calls made b y the system and to review network usage and performance. Accessing the Diagnostics Screens The Diagnostics screens are av ailable on the system and in the Polycom QDX 6000 web interface.
Statistics and Diagnostics 10-2 Call statistics Diagnostic Screen Description Call S tatus (system only) Displays call type, data speed, and number dialed for the current call. Y ou can highlight the spher es on this screen to see the number dialed, the rele vant status code, and details of any errors.
Admi nistr ator’s Guid e for P olyco m QDX 6000 S yste ms 10-3 Network Diagnostic Screen Description Near End Loop T ests the internal audio encoders and decod ers, the external microphones a nd sp eakers, the internal video encoders and decoders, and the e xternal cameras and monitors.
Statistics and Diagnostics 10-4 Audio Diagnostic Screen Description S peak er T est T ests the audio cable conn ecti ons. A 473 Hz audio tone indicates that the local audio conn ectio ns are correct. If you run the test from the system during a call, the far site will also hear the tone.
Admi nistr ator’s Guid e for P olyco m QDX 6000 S yste ms 10-5 Recent Calls When the Call Det ail Report setting is en abled, Recent Cal ls shows a list o f up to 99 calls m ade by the syst em.
Statistics and Diagnostics 10-6 Information in the CDR The following table describes the data field s in the CDR. Data Description S tart Date The call start date, in the format dd/mm/yyyy . S tart T ime The call start time, in the 24-hour format hh:mm:ss.
Admi nistr ator’s Guid e for P olyco m QDX 6000 S yste ms 10-7 Data Description Video Protocol (Tx) The video protocol trans m itted to the far site, such as H.263 or H.264. Video Protocol (Rx) T he video prot ocol rece ived from the far site, such as H.
Statistics and Diagnostics 10-8 Call Detail Repor t Archives Calls are ad ded to the CD R until the file size re aches 50 KB, which is equivalent to about 150 calls. The system then automatically archives the CDR and creates a new CDR file. If an archiv e is alre ady present, the new archive overwrites it .
Admi nistr ator’s Guid e for P olyco m QDX 6000 S yste ms 10-9 Downloading System Logs The support inform ation package contai ns logs, configuration settings, and other diagnostic informat ion. T o download a system log via the Polycom QDX 6000 W eb interf ace: 1 On a PC, open a web brow ser.
11-1 11 T roubleshooting Placing a T est Call When you finish con figuring the system, you c an use one of the sample numbers in the directory t o test your setup. T o place a test call: 1 On the Place a Call screen, select Director y . 2 Select Group .
T roubleshootin g 11-2 T o enable Basic Mode using the Polycom QDX 6000 W eb interface: 1 On a computer, open a we b browser. 2 In the browser address line, enter the system’s IP address, for exam ple, http://10.11.12.13, to go to the Polycom QDX 6000 web interface.
Admi nistr ator’s Guid e for P olyco m QDX 6000 S yste ms 11-3 Controls Symptom Problem Correcti ve Action No, low , or dead batteries in the remote control. Install three AAA batteries in the remote control. The batteries are installed incorrectly in the remote control.
T roubleshootin g 11-4 Access to Screens and Systems Symptom Problem Correcti ve Action Cannot navigate to Admin screens — System button is not displayed.
Admi nistr ator’s Guid e for P olyco m QDX 6000 S yste ms 11-5 Calling Symptom Problem Corrective Action The system is not connected to the LAN. V erify that the LAN cable is c onn ected properly . The system’s LAN cable is bad. Replace the system's LAN cable.
T roubleshootin g 11-6 Displays Symptom Problem Correcti ve Action Screen is blank; start music plays and Polycom logo appears briefly . The system is starting. This is normal. No action required. The system goes to “sleep” after a period of inactivity .
Admi nistr ator’s Guid e for P olyco m QDX 6000 S yste ms 11-7 Symptom Problem Correcti ve Action Video from your site is too dark or too light in the PIP . Lighting at y our site has changed within the past few minutes. During calls, t he camera adjusts for the lighting at five-minute intervals.
T roubleshootin g 11-8 Symptom Problem Correcti ve Action Camera control cable is not connected properly . Check that the camera is connected accordin g to the manufacturer ’s instructions and the system setting up guide you rece ive d with the system.
Admi nistr ator’s Guid e for P olyco m QDX 6000 S yste ms 11-9 Symptom Problem Correcti ve Action The system’s audio outputs are not connected properly . Check the system’s audio connections to the monitor , or to the external audio s ystem if one is connected.
T roubleshootin g 11-10 Symptom Problem Correcti ve Action When music is played du ring the call, it sounds distorted at the other sites. The music source is not connected to the system. The system’s echo cancellation and noise suppression features may interfere with music that the microphone picks up.
Admi nistr ator’s Guid e for P olyco m QDX 6000 S yste ms 11-11 Error Indications Symptom Problem Correcti ve Action The LAN is not working. Check the LAN connection. Contact your network administrator . The System Information screen shows “waiting” i n the IP V ideo Number field.
12-1 12 System Back Panel View and Cables System Back Panel View No. Input or Output No. Input or Output 1 VGA video input 10 RS-232 serial port 2 Camera control interface 11 Video input for Main came.
System Back Panel View and Cables 12-2 System Cables Cable Description Part Number LAN Cable 2457-08343-00 1 YPbPr Cable 2457-30836-001 VGA Cable 2457-32613-001 Quade Cable 2457-08674-00 2 Power cable.
13-1 13 Logo Customization Customizable Logos You can customize the fo llowing logos sh own on your Polycom QDX 6 000 system in the on screen UI and the web interface: Splash screen shown on syste.
Logo Custo mization 13-2 Logo Position Specifications Screen Image on the welcome screen on web interface File format: JPG Image sp ecification: 64 0 × 480 pixels, 72 dpi File si ze : <.
Admi nistr ator’s Guid e for P olyco m QDX 6000 S yste ms 13-3 To remove your custom logos: Install a st andard Polyco m software u pdate packag e. For more information about upgrad ing system software, refer to Upgrading System Software . The orig inal product lo go will replace your own logo ima ges and all your user settings are retained.
14-1 14 Upgrading System Software Upgrading System Software by PC You can upgrade QDX 6000 software through LAN connection usi ng a software update package. T o upgrade the QDX 6000 software: 1 Save the latest version of the update package you get from the distributor or the customized update package you created to a folder on your PC .
Logo Custo mization 14-2 Rescue Mode When a software upgr ade is interrupted unexpectedly, the system software on your QDX 6000 may get corrupted and the system will boot to the rescue mode automatically. Under rescue mode , you can relo ad the system software to restore the system to its normal st ate.
15-1 15 Regulator y Notices Importa nt Safeguards Read and understand the follo wing inst ructions befor e using the system: Close supervi sion is necessary w hen th e system i s used by or near ch ild ren . Do not leave unatt ended while i n use.
Regu la tor y N o ti ces 15-2 License Restr i ctions such Sublicense Agreeme nts or any notificati ons or warning stickers relating thereto. Buyer shall not waive, amend, or other wise modify any Sublice nse Agree m ent without Polycom’ s prior consent.
Admi nistr ator’s Guid e for P olyco m QDX 6000 S yste ms 15-3 W arranty Information W ARRANTY EXCLUSIVE. IF A POL Y COM PRODUCT DOES NOT OPERA TE AS W ARRANTED ABOVE, CUSTOMER'S SOLE REMEDY FOR BREACH OF THA T W ARRANTY SHALL BE REP AIR, REPLACEMENT , OR REFUND OF THE PURCHASE PRICE P AID, A T POL YCOM'S OPTION.
Regu la tor y N o ti ces 15-4 Regulatory Notice s designed to provide reaso nable protection against harmfu l interference when the equipment is operated in a commercial e nvir onment.
Admi nistr ator’s Guid e for P olyco m QDX 6000 S yste ms 15-5 Regulatory Notice s maintained. Particular attention should be given to supply connections oth er than direct connections to the branch circuit (e.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Polycom 6000 è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Polycom 6000 - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Polycom 6000 imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Polycom 6000 ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Polycom 6000, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Polycom 6000.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Polycom 6000. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Polycom 6000 insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
