Manuale d’uso / di manutenzione del prodotto 999-507-144 del fabbricante AT&T
Vai alla pagina of 208
AT&T 999-507-144 MERLIN ® PIus COMMUNICATIONS SYSTEM System Manual.
Welcome... ...to the magic of MERLIN. Your MERLIN ® Plus Communications System is ready when you are. Once it's installed, you can begin using it immediately. You can use the MERLIN Plus system voice terminals the same way you use ordinary telephones.
CALL: TO ORDER COPIES OF THIS MANUAL Cincinnati Contract Service Organization Document Distribution Center on 800-252-4076. FAX : 513-352-7031 ATTMAIL: Free form to !docdist Please include your name a.
Contents Section 1: Introduction What's in This Manual 1-1 How to Use This Manual 1-3 The MERLIN Plus Communications System 1-5 Section 2: Planning the System Introduction 2-1 System Configuratio.
Section 1: Introduction.
What's in This Manual You'll find the information in this MERLIN ® Plus Communications System manual convenient y divided into eight sections, as described below. You'll also find ten copies of the MERLIN Plus System User's Card in the back of this binder.
USER'S CARD This card is a handy reference for anyone who uses a MERLIN Plus system voice terminal (telephone) on the job. Give one to everyone in your business who uses a voice terminal. MERLIN PLUS SYSTEM This guide offers self-paced instructions on using the MERLIN Plus system TRAINING MANUAL features.
How to Use This Manual ADMINISTERING A NEW SYSTEM? MAKING CHANGES TO A RUNNING SYSTEM? MANAGING INCOMING CALL TRAFFIC AS SYSTEM ATTENDANT? USING A VOICE TERMINAL FOR THE FIRST TIME? HAVING TROUBLE WITH THE SYSTEM? How you should use this manual at any particular time depends on what you want to do, as the following information suggests.
The MERLIN Plus Communications System THE CONTROL UNIT THE VOICE TERMINALS 5-Button The basic MERLIN Plus system supports up to four outside telephone lines and eight voice terminals (MERLIN system telephones).
10-Button 10-Button HFAI 34-Button Deluxe 34-Button BIS The 10-button voice terminal has an Intercom button and nine additional buttons above the dial pad that you can use for outside lines and programmable features.
Section 2: Planning the System.
Introduction You can begin making and receiving calls as soon as your MERLIN ® Plus Communications System is installed. But to take full advantage of the system's power, you should customize it to fit your business needs. Customizing the system is called administering the system throughout this manual.
System Configuration Form DIAL SIGNALS LONG DISTANCE DIALING VOICE TERMINALS Use the System Configuration Form to record information about the following: ● Dial Signals ● Long Distance Dialing ●.
Intercom 10 Intercom 19 Intercoms 11 through 29 PAGING GROUPS By design, the intercom 10 position is the primary call-handling position in the system, and it is also the system administration point. You must, therefore, assign intercom number 10 to the voice terminal at the system attendant's location.
The system also assigns intercoms 10 through 19 to Paging Group 1 and intercoms 20 through 29 to Paging Group 2. You can keep these groups as they are, or you can change the makeup of Paging Groups 1 and 2 during system administration to fit the needs of your business.
Line Assignments Form OUTSIDE TELEPHONE The information in the lower area of the Line Assignments Form, under the LINES heading "Outside Telephone Lines," is almost identical to the information under the same heading on the System Configuration Form you've already completed.
FIGURE 2-1 Original Line Assignments MERLIN Plus system line administration offers you these options: ● Customize the line assignments on some or all of your voice terminals. ● Keep the original line assignments on some or all of your voice terminals.
Customized Line As you decide whether to customize the line assignments to one or more voice Assignments terminals, review your business calling patterns and each person's telephoning responsibilities. You may find that customizing line assignments can help you control costs and increase the efficiency of your communications system.
Figure 2-2 shows how you might customize the line assignments to the buyer's, the manager's, and the clerk's voice terminals to best meet their individual needs and responsibilities.
Original Line Assignments AUTOMATIC LINE SELECTION SEQUENCE Review the responsibilities of the people in your business and the special characteristics of your outside lines.
Immediate Ring Delayed Ring No Ring In the "Intercom No. " column . . . Find the intercom numbers for the voice terminals you want to program with special line selection sequences. Write the line selection sequences in the appropriate spaces in the "Automatic Line Selection Sequence" column.
Call Restrictions and Allowed Lists Directory OUTWARD RESTRICTED TOLL RESTRICTION You can use call restrictions to prevent some or all voice terminals from making outside calls (both local and long distance) or from making long distance calls.
ALLOWED LISTS ● ● ● ● Allowed Lists Named Under "Call Restrictions" . . . Put a check mark in the "Toll Restricted" column next to the intercom numbers for those voice terminals you want to place toll restrictions on when you administer the system.
Allowed Lists Created Allowed Lists Assigned Under "Allowed Lists" . . . Write area codes, local exchange codes, etc., on the lines next to the "Item" numbers to create your allowed lists.
System Speed Dial Directory You can assign system speed dial codes to frequently called telephone numbers. Then people in your business can call any of these telephone numbers by dialing its 3-character code.
CALL REPORT With the Call Report feature, your system prints out a report on every call that meets the criteria you set during system administration. Figure 2-3 shows C 08/21/86 11:01 C 08/21/86 11:05.
In the "Account Number" column . . . Write the account numbers next to 3-character dial codes that do not already have telephone numbers next to them. In the "Name" column . . . Write the name of the person or organization to identify each account number.
System Configuration Form Dial Signals Long Distance Dialing ❑ Touch-Tone ❑ Toll Prefix ❑ Rotary (pulse) ❑ Area Code Only Voice Terminals Intercom Number Name Location 10 (Attendant) 11 12 13 .
Line Assignments Form Automatic Line Selection Sequence Name Ico m No. Line A Line B Line C Line D Lin e E Line F Lin e G Line H 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 Outside Tel.
Call Restrictions and Allowed Lists Directory Call Restrictions Intercom Number Unrestricted Tol l Restricted Outwar d Restricted Allowed Lists Assigned 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25.
List 03 List 04 Item Number Ite m Number 01 02 03 04 05 06 07 08 09 10 01 02 03 04 05 06 07 08 09 10 List 05 List 06 Item Number Ite m Number 01 02 03 04 05 06 07 08 09 10 01 02 03 04 05 06 07 08 09 10 List 07 List 08 Item Number Ite m Number 01 02 03 04 05 06 07 08 09 10 01 02 03 04 05 06 07 08 09 10 2-26 Section 2: Planning the System.
System Speed Dial Directory Dial Restriction Code Telephone Number Account Number Name Override #60 #61 #62 #63 #64 #65 #66 #67 #68 #69 #70 #71 #72 #73 #74 #75 #76 #77 #78 #79 #80 #81 #82 #83 #84 #85 .
Section 3: Administering the System.
Introduction ● ● INITIA L ADMINISTRATION You can begin using your MERLIN ® Plus Communications System right now. Just make sure the system is set to generate the right dial signals for your outside telephone lines and to recognize the long distance dialing procedure for your area.
Administration Preview PLANNING FORMS The information about your system recorded on the planning forms listed KEY SYSTEM COMPONENTS Control Unit below is important to both initial and ongoing system administration.
Administrator/Attendant Console A 34-button deluxe voice terminal (Figure 3-2), which has a button with lights every outside line and voice terminal, is the ideal administrator/attendant console.
FIGURE 3-2 34-Button Administrator/Attendant Console Line Buttons Auto Intercom Buttons T T/P Switch P H i Volume Control Lo Dial Pad Administration Preview 3-5.
FIGURE 3-3 10-Button Administrator/Attendant Console Line Buttons T T/P Switch P H i Volume Control Lo Dial Pad 3-6 Section 3: Administering the System.
ADMINISTRATION MODE As you just learned, you administer the system from the administrator/attendant position with the console in administration mode. The information under the next three headings tell.
Entering Administration Mode To enter administration mode: 1 2 Slide the T/P switch on the left side of the console to P (down). The green lights next to the line buttons begin flashing. The console rings every five seconds to remind you that it's in programming mode.
Centralized Programming COPY To program voice terminals from the administrator/attendant console. do the following: 1 2 3 4 5 Enter administration mode. Touch the Auto Intercom button or dial the intercom number for the first voice terminal you want to program.
Cop y To copy line assignments, call restrictions, and most programmable features from one voice terminal ( the source ) to another voice terminal ( the target ), do the following: 1 Enter administration mode. 2 Touch the Auto Intercom button or dial the intercom number of the target voice terminal.
Basic Administration DIAL SIGNALS Reversing the Procedure LONG DISTANCE DIALING Reversing the Procedure SYSTEMWIDE LINE ASSIGNMENTS Basic administration should take no more than a few minutes. All the information you need should be on your System Configuration Form.
PAGING GROUPS To set the systemwide line assignments, do the following: 1 2 3 4 5 Enter administration mode. The red lights go on next Administer and Restrict. Dial *4. Dial the number of outside telephone lines in your system. Touch Administer. The console beeps twice.
Customized Line Assignments As you filled out the Line Assignments Form, you learned that customizing line assignments to voice terminals can help control costs and increase the efficiency of your communications system. All the information you need to customize line assignments should be on the Line Assignments Form.
CUSTOMIZE LINE ASSIGNMENTS The check marks to the right of the intercom numbers on the Line Assignments Form should show how you plan to customize the line assignments to voice terminals. Customizing a voice terminal's line assignments is simply a matter of removing and adding lines.
3 4 5 6 Remove all the lines from the voice terminal. To do this, touch each line button that has a green light on next to it. The green lights go off as you touch the the corresponding line buttons. Assign lines to the voice terminal in the order in which you want the lines to appear on the voice terminal's line buttons.
Systemwide Options ASSIGN CALL RESTRICTIONS TO VOICE TERMINALS 4 5 ADMINISTER ALLOWED LISTS This concluding phase of initial system administration includes instructions for .
NOTE: You cannot administer this feature with a 10-button voice terminal. You must have a 34-button administrator/attendant console to assign allowed lists to voice terminals. In order to assign an allowed list to a restricted voice terminal, you first have to set up the allowed list in the system's memory.
Assign or Remove Allowed Lists Use this procedure to assign an allowed list to a voice terminal or to remove an allowed list from a voice terminal. Your Call Restrictions and Allowed Lists Directory should show which lists to assign to each voice terminal.
Control Unit Jack Minimum Length of Reported Calls 7 8 9 10 11 Dial *81. Dial two digits for the hour (00 through 23). Dial two digits for the minute (00 through 59). Touch Administer. The console beeps twice. Go on to assign Call Report to a control unit jack, or leave administration mode .
Type of Calls Reported You can set the system to report either outgoing calls only, or both outgoing and incoming talk. To set the type of calls reported, do as follows: 1 2 3 4 5 If you haven't already done so, enter administration mode. Dial *84.
The telephone number can have up to 16 characters, including these special characters: – For a p (pause), touch Hold . – For an s (stop), touch Drop .
Assign Codes to Account Numbers An account number on a call report allows you to identify the person or organization to whom the call should be charged. As you learned when you planned your system, you can store account numbers in the system under system speed dial codes.
Section 4: Using The Attendant Console.
Overview THE ATTENDANT CONSOLE As your company's system attendant, you will probably answer most calls that come into the business and transfer many of those calls to other people in the office.
FIGURE 4-1 The 34-button deluxe voice terminal Line Buttons Auto Intercom Buttons T T/P Switch P Hi Volume Control Lo Dial Pad 4-2 Section 4: Using The Attendant Console.
FIGURE 4-2 The 10-button HFAI voice terminal Line Buttons T T/P Switch P Volume Control Hi Lo Dial Pad Overview 4-3.
● ● ● ● ● ● ● Handling Calls As the system attendant, you will be answering most of the incoming calls. To handle the calls efficiently, you may find it helpful to know about the followi.
● Screening Calls When you screen a call, you first discuss the call with the person to whom it is to be transferred. There are many reasons for consulting about the call.
To call someone in your MERLIN Plus system with one touch: 1 Touch the Auto Intercom button for the person you want to call. USING THE LOUDSPEAKER PAGE AND GROUP PAGE FEATURES The Loudspeaker Page or the Group Page feature makes it easy for you to announce calls to people who are not always at the same location.
To use a programmed button to make an announcement through a group of voice terminal speakers: 1 Touch the Group Page button for the group you want to page. 2 When you hear a beep, lift your handset and make the announcement. To page a group using a dial code: 1 Dial a code for the group you want to page.
To use a 10-button voice terminal to turn on the Message light at another voice terminal: a Dial #01. b Touch an Auto Intercom button, if you have one for the person. o r Dial the 3-character Send Message button code opposite the person's intercom number as found on the chart.
USING NIGHT SERVICE During the night or on weekends when you are off duty, you can still make it convenient for someone else, such as a guard, to answer calls.
Section 5: Reference.
Overview This section of the MERLIN ® Plus System Manual provides the information you need to program, administer, and use the many MERLIN Plus system features.
MERLIN Plus System Features Your MERLIN Plus system offers features that provide effective telephone service both on a business-wide and personal basis. In order to meet company priorities and needs, the system administrator can assign lines and add features that will benefit the whole system.
Abbreviated Ringing When another line rings while you are busy on a call, your voice terminal rings only once. In this way you are aware that you have another call, but it does not interrupt the call in progress. After the ringing cycle stops, the green light continues to flash to remind you of the other call.
CONSIDERATIONS ADMINISTRATION Most businesses will be satisfied with the quick method of entering account numbers on a call report. The general method is recommended for businesses that have many accounts, or in which there is no central accounting organization and users must invent their own codes.
PROGRAMMING 1 2 3 4 5 HOW TO USE T O program a general Account Number Enter button (program this feature on a button with lights): Label the button Account Number Enter. Slide the T/P switch to P. The voice terminal rings every 5 seconds to remind you that you are programming and that you cannot place or receive calls.
If you enter the account code incorrectly, keep the call in progress and repeat the above procedure. To use a button for a specific account number: 1 While you have a call in progress, touch the Account Number button for the particular account number to be recorded.
ADMINISTRATION If your responsibilities do not include system administration, skip this information. Before you administer allowed lists for your system, refer to the Allowed List Directory that you have filled out. To set up an allowed list: 1 2 3 4 5 6 Enter administration mode by sliding the T/P switch to P and touching Administer.
To clear all the entries from an allowed list: 1 Enter administration mode by sliding the T/P switch to P and touching Administer. 2 Dial a * and a 2-digit code (01 through 08) that corresponds to the number of the list you want to clear. 3 4 5 For example, to clear all entries from List 6, dial '06.
PROGRAMMING Non e HOW TO USE Ask your system administrator what call restrictions, if any, he or she has assigned to your voice terminal. Auto Answer-All DESCRIPTION CONSIDERATIONS ADMINISTRATION PROG.
HOW TO USE To have a modem, answering machine, or facsimile machine answer calls automatically: 1 Touch Auto Answer-All. The green light next to the button goes on. This feature remains active until you: 1 Touch Auto Answer-All again. The green light next to the button goes off.
HOW TO USE To have your hands-free unit turn on automatically when you receive intercom calls with voice announcement: 1 Touch Auto Answer-Intercom. The green light next to the button goes on. To return to answering calls yourself: 1 Touch Auto Answer-Intercom again.
ADMINISTRATION None PROGRAMMING A button with lights is recommended but not required for the Auto Intercom feature. To program an Auto Intercom button for your voice terminal: 1 Label the button with a name and intercom number. 2 Slide the T/P switch to P.
CONSIDERATIONS If you plan to program other features when you program Automatic Line Selection, you must program Automatic Line Selection first. If you are already in the middle of a programming session, slide the T/P switch to the center position and then back to P before programming this feature.
CONSIDERATIONS ADMINISTRATION PROGRAMMING ● ● ● Basic Telephones — During an electrical power outage, your MERLIN Plus system will not function. However, you can plug a basic telephone (not a MERLIN Plus system voice terminal) into the AUX jack, and use it to place and receive calls .
Use the basic telephone, facsimile machine, or modem and computer connected to the auxiliary jack as you normally would. Plug in the auxiliary telephone whenever you want to bridge or monitor Line A or Line E.
Button-Free Line Operation DESCRIPTION Button-Free Line Operation allows people with 5-button or 10-button voice terminals to access lines, even though the lines do not appear on the voice terminal buttons. Therefore, those voice terminals have additional free buttons for needed programmed features.
PROGRAMMING HOW TO USE 2 3 4 5 6 Dial the intercom number or touch the Auto Intercom button for the voice terminal you are administering. A green light goes on next to the Auto Intercom button. Green lights go on next to the buttons of any lines already assigned to the voice terminal.
Call Pickup DESCRIPTION If you want to pick up a call that is ringing at another voice terminal, use the Call Pickup feature. CONSIDERATIONS ADMINISTRATION PROGRAMMING You can use this feature in three different ways: ● Option A — You can use a dial code and dial the intercom number of the ringing voice terminal.
HOW TO USE To pick up a call ringing at any other voice terminal using Option B: 5-20 Section 5: Reference 1 2 3 4 5 To program Option C: Label the button Call Pickup plus an intercom number. Slide the T/P switch to P. The voice terminal rings every 5 seconds to remind you that you are programming and that you cannot place or receive calls.
Call Report DESCRIPTION CONSIDERATIONS NOTE: This feature is used with a MERLIN Plus system data collector and an AT&T 475 printer or its equivalent. The Call Report feature, often called Station Message Detail Recording (SMDR), enables a business to keep records of incoming and outgoing calls.
ADMINISTRATION If your responsibilities do not include system administration, skip this information. Before you administer the Call Reports options for your system, refer to the System Conjuration Form that you have filled out. To administer the various Call Reports options for your system: The Date and the Time.
Control Unit Jack Assignment for the Call Report Feature. To specify the voice terminal jack to which the data collector and the printer will be connected (the system is factory-set for jack 19; if yo.
Type of Documented Calls. To specify the type of calls that will be documented (the system is set to have no calls reported): 1 2 3 4 5 Enter administration mode by sliding the T/P switch to P and touching Administer.
ADMINISTRATION PROGRAMMING HOW TO USE If the administrator decides to store a System Speed Dial code with Restriction Override, all voice terminals in the system can use the code as a type of password that allows the person to access the outside number, regardless of toll or outward call restrictions previously placed on the voice terminal.
Centralized Programming DESCRIPTION The Centralized Programming feature allows the system administrator the convenience of programming-features onto individual voice terminals directly from the administrator/attendant console. In this way there is no need to go to each voice terminal to do the programming.
Conference DESCRIPTION When you want people outside the MERLIN Plus system to join a call in progress, you can use the Conference feature. You can set up a conference call that includes up to two outside people and yourself. In addition, up to two people in your MERLIN Plus system can bridge onto the call.
To remove yourself from a conference without ending the call: Touch Hold. To rejoin the call: 1 Touch a line button associated with the call. To disconnect one outside line at a time from the call: 1 Touch Drop. 2 Touch the button of the line you want to disconnect.
If your responsibilities do not include system administration, skip this information. To copy line and feature assignments from one voice terminal to another: 2 3 4 5 6 7 Enter administration mode by sliding the T/P switch to P and touching Administer.
ADMINISTRATION PROGRAMMING HOW TO USE 5-30 Section 5: Reference If two or more voice terminals in the system will have the same line assignments, the administrator can use the Copy feature to copy the line assignments from one voice terminal to another.
Do Not Disturb DESCRIPTION CONSIDERATIONS ADMINISTRATION PROGRAMMING When you are busy and do not want to receive calls, you can touch the Do Not Disturb button, if you have programmed one onto your voice terminal. When you receive outside calls, the green light next to the line button flashes, but your voice terminal does not ring.
Dro p DESCRIPTION CONSIDERATIONS If you get a busy signal or no answer as you set up a conference call, or if you want to disconnect one outside line at a time from a conference call, use the Drop feature. For more information about using this feature, see "Conference.
Group Page DESCRIPTION The system administrator can set up Group Page groups so anyone in the system can use the Group Page feature to page up to 20 people at a time directly through the voice terminal speakers. CONSIDERATIONS You can have up to three paging groups.
PROGRAMMING 3 Touch Auto Intercom buttons until they show the paging group assignment you prefer. Green light on = voice terminal is assigned to the group Green light off = voice terminal is not assigned to the group 4 Touch Administer. The console beeps twice.
HOW TO USE You can use a programmed button or a dial code to access this feature. To use a Group Page button to make an announcement through a group of voice terminal speakers: 1 Touch the Group Page button for the group you want to page. 2 When you hear a beep, lift your handset and make the announcement.
HOW TO USE If you have a 10-button HFAI voice terminal and you want your intercom calls answered automatically: 1 Touch HFAI/Mic. If you have a 34-button BIS voice terminal and you want your intercom calls answered automatically: 1 Touch HFAI. Hol d DESCRIPTION When you need to put someone on hold, use the Hold feature.
Hold Retrieve DESCRIPTION If you have a 5-button voice terminal and do not have a line button for a call that you have received or that has been transferred to you, you can still put it on hold using the Hold button. To retrieve the call, you can use a dial code or program a Retieve Call button.
You can use a programmed button or a dial code for the Hold Retrieve feature. To use a Retrieve Call button to retrieve a held call: 1 Touch Retrieve Call. To use a dial code to retrieve a held call: 2 Dial #*. Intercom DESCRIPTION Each voice terminal connected to the MERLIN Plus system has a unique 2-digit intercom number.
PROGRAMMING HOW TO USE To place an intercom call iwth a voice announcement. None 1 2 3 4 Touch Intercom. Lift your handset. Dial the 2-digit intercom number for the voice terminal you want to call. When you hear a beep, speak into your handset. o r If you hear ringing, wait for the person to answer.
Last Number Redial DESCRIPTION CONSIDERATIONS ADMINISTRATION PROGRAMMING HOW TO USE With a Last Number Redial button, you can redial with one touch the number you dialed most recently.
Lights DESCRIPTION The lights next to the line buttons on your MERLIN Plus system voice terminal allow you to know immediately the status of any of your lines. There is also a light next to the Message button, and, on most voice terminals, there is a light next to the Speaker button.
CONSIDERATIONS ADMINISTRATION PROGRAMMING HOW TO USE None None None None Line Request DESCRIPTION If all the lines that appear on your voice terminal are busy, you can still request the use of one of these lines. When the line becomes available, the system alerts you.
Line Select DESCRIPTION CONSIDERATIONS ADMINISTRATION PROGRAMMING HOW TO USE You may need to make an outside call at a time when you also need to leave your primary line open for incoming calls. If your voice terminal has more than one outside line, you can select a line other than your primary line for an outside call.
PROGRAMMING HOW TO USE Buttons with lights are recommended for the Loudspeaker Page feature. To program a Loudspeaker Page button for your voice terminal: 1 2 3 4 5 6 Label the button Loudspeaker Page.
Manual Signaling DESCRIPTIO N CONSIDERATIONS ADMINISTRATION PROGRAMMING HOW TO USE You can use a Manual Signaling button to generate a beep at a coworker's voice terminal. Most often, this feature is used by a boss who wants to buzz his or her secretary.
To place an intercom call using a Manual Signaling button: 1 2 3 4 Touch Intercom. Touch Speaker. Touch the Manual Signaling button for the person you want to call.
Monitor-on-Hold DESCRIPTION When someone puts your call on hold, you can turn on your voice terminal's built-in speaker, hang up, and continue working while you wait for the person to return to the call.
CONSIDERATIONS ADMINISTRATION PROGRAMMING HOW TO USE ● The backup person can also answer calls that come in after hours by programming a Call Pickup button so that he or she can pick up calls at the administrator/attendant console.
CONSIDERATIONS In order to use any one of these five one-touch dialing features, you must program it onto an available button on your voice terminal. ADMINISTRATION None PROGRAMMING If you want to use any of the five One-Touch Dialing features, you must program them onto your voice terminal.
If the line is busy, or if you get no answer: 1 Touch Speaker to cancel the call. Outside Auto Dial DESCRIPTION You can use Outside Auto Dial to dial frequently used numbers and codes with one touch. These numbers and codes can include telephone numbers, and PBX, Centrex, or Custom Calling feature codes.
HOW TO USE To dial an outside number with one touch: 1 2 Without lifting your handset, touch the Outside Auto Dial button for the number you want to dial. Your voice terminal speaker goes on, and you hear dialing. When you hear the other person answer, lift your handset.
PROGRAMMING HOW TO USE 4 5 NOTE: If another voice terminal in your system has that line, you must remove it from that voice terminal by dialing the intercom number for that voice terminal and touching the line button that corresponds with that line so the green light next to it goes off.
CONSIDERATIONS Personal Speed Dial uses a dialing code. You do not place these codes on a voice terminal button. The attendant or administrator at Intercom 10 cannot use code #01.
Personalized Ringing DESCRIPTION CONSIDERATIONS ADMINISTRATION PROGRAMMING To make it easy for the right person to pick up calls in a group office, people in this type of office may want to program their voice terminals with a ringing pattern that is easier for each person to identify.
ADMINISTRATION None PROGRAMMING The Privacy feature requires a button with lights. To program a Privacy button for your voice terminal: 1 Label the button Privacy. 2 Slide the T/P switch to P. The voice terminal rings every 5 seconds to remind you that you are programming and that you cannot place or receive calls.
ADMINISTRATION If your responsibilities do not include system administration, skip this information. 1 Enter administration mode by sliding the T/P switch to P and touching Administer. 2 Dial *57. The green light goes on next to those lines that cannot be bridged or monitored.
ADMINISTRATION The system administrator can program features onto individual voice terminals by using the Centralized Programming feature. (See "Centralized Programming.
If you have PBX, Centrex, or Custom Calling features, you must touch Recall any time instructions call for a switchhook flash. By touching the Recall button, you automatically place a specially timed pause onto the line. If you press the switchhook instead, you disconnect your call.
HOW TO USE To have all your calls ring immediately at your voice terminal: 1 Touch Ring Option Override. If you have programmed this feature on a button with lights, the green light goes on. To return to your programmed line ringing: 1 Touch Ring Option Override again.
Ringing Options DESCRIPTION You can designate incoming calls to ring immediately at your voice terminal, ring at a second voice terminal if they are not answered at the first one after three rings (delayed ring), or not ring at all. When your system is installed, the lines at each voice terminal ring immediately when a call comes in on them.
4 Repeat steps 2 and 3 for each line button you want to program. 5 When you are finished programming, slide the T/P switch to the center position. HOW TO USE Even if you program the lines on your voice terminal not to ring, you can tell if a call comes in for you because the green light next to the line button still flashes.
PROGRAMMING HOW TO USE To program a Saved Number Redial button for your voice terminal: 1 Label the button Saved Number. 2 Slide the T/P switch to P. The voice terminal rings every 5 seconds to remind you that you are programming and that you cannot place or receive calls.
Send Message DESCRIPTION The system attendant can turn on the Message light at the voice terminals of people in the MERLIN Plus system in order to alert them that they have a message.
Speaker DESCRIPTION If the person's intercom number is: Intercom 10 Intercom 11 Intercom 12 Intercom 13 Intercom 14 Intercom 15 Intercom 16 Intercom 17 Intercom 18 Intercom 19 Dial this Send Mess.
CONSIDERATIONS ADMINISTRATION PROGRAMMING HOW TO USE There are three main ways to use your speaker: ● On-Hook Dialing— Without lifting your handset, turn on the voice terminal speaker and dial an outside or intercom number. (You can also use the one-touch dialing features for this purpose.
To use Monitor-on-Hold: 1 When you have been put on hold, touch Speaker. 2 Hangup. 3 When you hear the other person return to the call, lift your handset and continue the call. To use Group Listening: 1 Without hanging up, touch Speaker, and continue your conversation.
Stop Switchhook Flash Touch-Tone Enable Program a stop into a dialing sequence to wait for a second dial tone. For example, you may need to program a stop between a local telephone number and an alternate long distance authorization code. 1 Dial the local telephone number (seven digits).
The system features that can be printed on the System Feature Report are: CONSIDERATIONS ADMINISTRATION 5-68 Section 5: Reference ● ● ● ● ● ● Group Page groups Call restrictions for each v.
3 4 5 6 7 Dial two digits for the month (01 through 12). Dial two digits for the day (01 through 31). Dial two digits for the year (00 through 99). For example, if the date is May 16, 1986, dial *80 05 16 86. Touch Administer. The console beeps twice.
5 Leave administration mode by sliding the T/P switch to the center position. Complete System Report. To print out a system administration report and a report for every voice terminal in your system: 1 Enter administration mode by sliding the T/P switch to P and touching Administer.
3 Touch the Auto Intercom button(s) or dial the intercom number(s) of the voice terminal(s) for which you want a report. The printer prints the report as it receives data from the system. 4 Touch Administer. The console beeps twice. 5 Leave administration mode by sliding the T/P switch to the center position.
CONSIDERATIONS When the administrator resets the system, all programming done for any voice terminal in the MERLIN Plus system is erased. If the administrator has administered customized line assignments for any voice terminal, these are erased also, and the line configuration is returned to square operation.
CONSIDERATIONS You can program a System Speed Dial code for an area code and an exchange. Then when you want to dial a telephone number that begins with this area code and exchange, you can dial the speed dial code or touch the button ADMINISTRATION programmed for the speed dial code, and then dial the remainder of the telephone number.
PROGRAMMING To assign System Speed Dial codes to frequently dialed telephone numbers: 1 Enter administration mode by sliding the T/P switch to P and touching Administer. 2 Dial the code (#60 to #99) that you are assigning to the telephone number. 3 Dial one of the following codes: – Dial *90 to assign the Speed Dial code.
HOW TO USE In order to use the System Speed Dial feature, you can use a speed dial code or program a button. To place a call by dialing a System Speed Dial code: 1 Lift your handset. 2 Dial a System Speed Dial code (#60 through #99). To place a call using a button programmed for a specific System Speed Dial code: 1 Lift your handset.
Toll Prefix Setting DESCRIPTION CONSIDERATIONS ADMINISTRATION If your voice terminal does not respond when you slide the Test/Program switch to T, check Section 7, "Troubleshooting," for possible causes and recommended action.
PROGRAMMING HOW TO USE Tones DESCRIPTION None Ask your administrator whether you need to dial a toll prefix ( a 1 or a 0) before you dial an area code and a telephone number. Your MERLIN Plus system or your voice terminal provides the following tones to inform you of the progress of a call you are placing or are about to place.
CONSIDERATIONS ADMINISTRATION PROGRAMMING HOW TO USE The MERLIN Plus system also provides you with the following ringing sounds or voice announcements so that you know immediately what kind of all you are receiving.
CONSIDERATIONS None ADMINISTRATION If your responsibilities do not include system administration, skip this information. To set your system for rotary dialing: PROGRAMMING HOW TO USE 1 2 3 4 Enter administration mode by sliding the T/P switch to P and touching Administer.
Touch-Tone Enable NOTE: This feature is for rotary lines only. DESCRIPTION CONSIDERATIONS ADMINISTRATION PROGRAMMING HOW TO USE If you have telephone lines that carry rotary signals, use the Touch-Tone Enable feature to switch to Touch-Tone signals midway through a dialing sequence.
Transfer DESCRIPTION You can use your voice terminal Transfer button to transfer outside calls to someone else in your MERLIN Plus system. There are three ways to transfer calls: CONSIDERATIONS ADMINI.
3 Announce the call and ask if it will be accepted. No ? a Touch the held call's line button. b Advise the caller. c Hang up. Yes? a Hang up. To transfer a call using Option B, One-Touch Transfer: 1 With the call in progress, touch the Auto Intercom button of the person to whom you want to transfer the call.
Transfer Return Interval DESCRIPTION When someone in the MERLIN Plus system transfers a call and it is not answered, the call returns to the sender. When the system is first installed, it is set to return calls after three rings.
CONSIDERATIONS If someone in the MERLIN Plus system has the Voice Announcement Disable feature programmed for his or her voice terminal, he or she cannot hear a Group Page announcement. If you use the Voice Announcement Disable feature on a 10-Button Hands- Free Answer on Intercom (HFAI) Voice Terminal, you deactivate the Hands- Free feature.
Accessory Equipment Once you have set up your MERLIN Plus system, you may decide to purchase additional hardware such as a headset that the system attendant can use for easier call-handling or a basic telephone that is connected to the MERLIN Plus system but which you can use off-premises.
FIGURE 5-1 A basic telephone connected to an OPTI CONSIDERATIONS You can also use accessories with your MERLIN Plus system that work similarly to basic telephones. These accessories include auto-dial modems, facsimile machines, credit phones, answering telephones, manual dial modems, auto dialers, and answering machines.
Once you have assigned lines to a basic telephone, be sure to provide the person using the telephone with a list of the codes for the lines he or she has access to. Basic telephones are able to receive ringing intercom calls, but not intercom calls with voice announcement.
HOW TO USE 5 If you want to change the order in which the system selects available lines for this telephone, assign an Automatic Line Selection sequence. a While in programming mode, dial **. b Touch the line buttons in the order you want them to be selected.
Basic Telephone and Modem Interface DESCRIPTION CONSIDERATIONS The Basic Telephone and Modem Interface (BTMI) allows you to connect most types of telephone and data devices to your MERLIN Plus system, including auto-dial modems, facsimile machines, credit phones, and answering telephones.
ADMINISTRATION HOW TO USE If your responsibilities do not include system administration, skip this information. If you do not want the basic telephone to ring on every line, you can specify which lines ring when a call comes in using Ringing Options and programming the lines for immediate or no ring.
Data Collector and Printer DESCRIPTION The MERLIN Plus system Data Collector uses information from the Call Report and System Feature Report features and transmits the material from the MERLIN Plus system to a printer. You can connect the data collector to an available voice terminal jack on the control unit.
ADMINISTRATION Non e HOW TO USE Non e General Purpose Adapter DESCRIPTION CONSIDERATIONS ADMINISTRATION HOW TO USE With the General Purpose Adapter (GPA) you can connect to your voice terminal Touch-Tone ( not rotary ) equipment such as manual dial modems, auto dialers, answering machines, and telephone extensions (including cordless telephones).
Originating a Call Using an Automatic Answering Device ● Use the Basic Operation switch position if you only originate calls with your telephone or data device. You may also answer incoming calls using your telephone or data device. However, incoming calls ring only at your voice terminal, not at the telephone or data device.
ADMINISTRATION None HOW TO USE To place a call using your headset: 1 Touch On/Quiet on the headset adapter. The green light next to the button goes on. 2 Dial the outside number. To answer a call: 1 Touch On/Quiet on the headset adapter. To mute the microphone: 1 Hold down On/Quiet on the headset adapter.
CONSIDERATIONS ● ● ● ADMINISTRATION FIGURE 5-8 The Paging Jack on the MERLIN Plus system Control Unit To control the loudness of the loudspeaker paging system, including the background music thr.
HOW TO USE 2 Dial one of the following codes to set the volume you prefer: – Dial *16 to turn off the background music. – Dial *17 to set the volume to low. – Dial *18 t O set the volume to medium. – Dial *19 to set the volume to high. 3 Touch Administer.
CONSIDERATIONS ADMINISTRATION FIGURE 5-9 The Music-on-Hold Jack (MOH) on the MERLIN Plus system control unit In order to control the loudness of the Music-on-Hold and the background music for the building, the system administrator can dial a code at the administrator/attendant voice terminal for the preferred volume.
3 4 1 2 3 4 Touch Administer. The console beeps twice. HOW TO USE Leave administration mode by sliding the T/P switch to the center position. If you want to set the volume on the background music for the building or turn the music off, dial one of the following codes: Enter administration mode by sliding the T/P switch to P and touching Administer.
CONSIDERATIONS ADMINISTRATION HOW TO USE FlGURE 5-10 The Off-Premises Telephone Interface For more information about basic telephones, see "Basic Telephones." If your responsibilities do not include system administration, skip this information.
Supplemental Alert Adapter DESCRIPTION You can connect Extra Alert Devices, such as a horn, bell, strobe, or chime, to your system so that people working in noisy or remote areas of a building can be alerted when a call rings.
ADMINISTRATION None HOW TO USE To set up your SAA: 1 Unplug the appropriate voice terminal from its modular wall jack, and plug it into the jack labeled V.T. on your SAA. 2 Plug one end of the modular cord into the jack labeled C.U. on the SAA and the other end into the voice terminal's modular wall jack.
Section 6: Quick Reference Guides.
Quick Reference Guide to System Administration The following table is a quick guide to administration procedures for the MERLIN ® Plus Communications System. If you need more information on a procedure than the table gives you, look up the procedure in Section 5, "Reference.
Administration Procedure Do This Make Line A and/or Line E private. Customize line assignments to a telephone. Assign Button-Free Line Operation to a telephone. 2 3 4 5 6 7 Assign call restrictions to a telephone. 1 Enter administration mode. 2 Dial *57.
Administration Procedure D O This Add an entry to an allowed list. Remove an entry from an allowed list. Assign an allowed list to a telephone. Copy line assignments, call restirctions, and programmed freatures from one telephone (the source) to another (the target).
Administration Procedure Do This Assign System Speed Dial codes to telephone 1 Enter administration mode. numbers and account numbers. 2 Dial the 3-character code (#60 through #99) you are assigning to the number.
Administration Procedure Do This Set the background music volume. 1 Enter administration mode. 2 Dial the code for the volume you want: *16 to turn off the background music. *17 to set the volume to low. *18 to set the volume to medium. *19 to set the volume to high.
Administration Procedure Do This Set the minimum call duration for call report records. Print out a System Feature Report. Program a telephone using Centralized Programming. Reset the system. 6-6 Section 6: Quick Reference Guides 1 Enter administration mode.
Quick Reference Guide to Administration Codes Administration Code *01 through *08 *12 *13 *14 *15 *16 *17 *18 *19 *20 through *29 *31 *32 *34 *36 *37 *38 *39 *4 *57 *60 *61 *62 *63 Other Numbers 00 01.
Administration Code Other Numbers Feature *71 Assign voice terminals to Group Page group 1 *72 Assign voice terminals to Group Page group 2 *80 a 2-digit month, a 2-digit day of the Set the date for t.
Quick Reference Guide to Voice Terminal Features The table below acquaints you with the preassigned features that come with the MERLIN Plus system voice terminal and the features that you can program onto your voice terminal. Some features can also be accessed by using a dial code; those features are identified with a "+.
Preassigned or Feature Name Description Programmable Programming Code CALL-HANDLING REPORTS Account Number Entry Enter an account number on a Call Programmable Dial *82 Report (SMDR) by dialing the nu.
Preassigned o r Feature Name Description Programmable Programming Code PRIVACY Do Not Disturb Prevent tails from ringing while you are Programmable Dial *71 busy Requires a button with lights Privacy .
Quick Reference Guide to Programming Codes Programming Codes *6 *71 *72 *73 *74 *75 *76 *78 *82 *85 *88 *90 *91 *95 *95* Other Numbers an intercom number an intercom number an account number a telepho.
Section 7: Troubleshooting the System.
Troubleshooting Procedures As with any piece of equipment, there are times when some of your MERLIN ® Plus Communication System parts may not be working properly. Rather than call someone immediately, you can often determine the cause of the problem yourself.
SYMPTOM: You can't place outside calls (continued). Possible Cause 3: Call Restriction feature activated on malfunctioning voice terminal. Do This If Then Refer to Section 5, The feature is activ.
I f SYMPTOM: You can't place outside calls (continued). Possible Cause 6: Faulty telephone company wiring. Do This If Then At the control unit location, The trouble appears on the Go to Possible Cause 7.
SYMPTOM: A voice terminal doesn't ring. Possible Cause 1: Volume Control Switch. Do This If Then Slide the volume control to The voice terminal still Go to Possible Cause 2. a high setting. doesn't ring Possible Cause 2: Voice terminal is programmed not to ring.
SYMPTOM: Trouble with voice terminal lights, speaker, and ringing. Possible Cause 1: Control Unit. Do This Slide the T/P switch on the side of the voice terminal to the T position and hold it there.
SYMPTOM: Trouble with voice terminal lights, speaker, and ringing (continued). Possible Cause 3: Cable connections. Do This If Then Step 1. The trouble still occurs on The problem is caused by Go to the control unit and the previously working voice your control unit.
SYMPTOM: A voice terminal rings constantly. Possible Cause 1: Voice terminal T/P switch isn't in the center position. D O This Check T/P switch position. If It is set at either T or P The T/P switch is in the center position SYMPTOM: All voice terminal lights are out; none has a dial tone.
SYMPTOM: All voice terminal fights are out; none has a dial tone (continued). Possible Cause 3: Faulty power outlet. Do This If Then Test the outlet by plugging The appliance doesn't work The outlet is faulty. in an appliance such as a lamp or a radio.
SYMPTOM: Programmed voice terminal feature doesn't work. Possible Cause 1: Feature is programmed or being used incorrectly. Do This Review the programming instructions in Section 5, "Referen.
General Test If you are experiencing a problem other than those described in the previous tests, try the following procedure before calling your equipment supplier. SYMPTOM: System not working; trouble not described in above procedures. Possible Cause 1: The control unit may need to be reset.
Section 8: Installation.
MERLIN Plus System Installation INTRODUCTION This section contains technical reference material for a MERLIN ® Plus Communications System installer. For more detailed information on wiring, installing, adding accessories to, and upgrading your MERLIN Plus system, order the MERLIN ® Plus System Installation Manual from your equipment supplier.
FIGURE 8-2 Typical MERLIN Plus System Grounding Plan The control unit, the CO line protector, and the ac power service panel should be as close to each other as possible in order to provide a protected and grounded system.
Mounting the Control The control unit is designed to be wall mounted 6 inches above the jack field Unit that is centered beneath it in two columns. The slots at the bottom of the control unit provide for simple, neat cord management.
CONNECTING THE CONTROL UNIT Voice Terminal Wiring Before connecting the control unit to the system, you must be sure of the following: ● ● ● ● The building wiring is completely installed. The jack field labels correspond with the distant end location.
CO Line Wiring 1 2 3 Label each line cord running from the network interface to the control unit (A through H). Plug the unlabeled end of each line cord into the corresponding control unit line jack. Plug the labeled end of each line cord into the appropriately labeled jack at the network interface.
Table 3-1 Wiring Parts Cross Reference 1 2 3 4 5 6 7 8 PPEC 61400 2750-D14 2750-D08 2750-D07 61407 61208 32910 Description Net Intf Adptr Net Brdg Adptr NI/CU Mod Cord CU Jumper Cord Cbl Strp Tool 100.
Table 6-3 CO Line Wiring, 6-Position Jack, Single-Pair RJ11 NI Specification D2R Cord CU Line Jack Signal Pin Color Plug Plug Pin Signal T 4 GREEN 4 3 3 T R 3 RED 3 4 4 R Table 6-4 CO Line Wiring, 6-P.
TYPICAL MERLIN PLUS The figure below shows a typical wiring installation for a MERLIN Plus SYSTEM WIRING System. Local telephone lines connect with system wiring at a network interface. Voice terminal wiring connects to the control - unit through building wiring and a jack field.
Table 8-6. Material List for 8 Telephones and 3 Lines Voice Terminal Wiring Qt y Item 3 3 5 1 2 8 8 102A Connecting Block (1 shown) 65B Faceplate (1 shown) 103A Connecting Block (1 shown) 1000 ft Cable Spool, DIW Z122C Apparatus Box Z601A Adapters D8W Cords, 2.
FCC REGISTRATION AND REPAIR INFORMATION 1 2 3 4 5 6 This equipment is registered with the FCC in accordance with Part 68 of its rules. In compliance with the rules, you are to be advised of the follow.
Index A Abbreviated Ringing, 5-4 using, 5-4 Accessory equipment, 5-85 – 5-101 Account Number Entry, 5-4 – 5-7, 6-10, 6-12 administering, 5-5 assign System Speed Dial codes to account numbers for, .
C Call Pickup, 5-17, 5-19 – 5-21, 5-29, 5-48, 6-12, 6-9 with One Touch, 6-12 programming, 5-19 – 5-20 using, 5-20 using a Call Pickup button, 5-19 using a dial code, 5-19 using a One-Touch Call Pi.
H Handling Calls, 4-5, 4-10 Hands-Free Answer on Intercom, 5-35 – 5-36 using, 5-36 Hands-Free Unit, 5-11 with Auto Answer-Intercom, 5-11 Headset, 4-1, 4-5, 5-93 – 5-94 using, 4-10, 5-94 Headset Ad.
N Night Service, 4-5, 4-10, 5-47 – 5-48 administering, 5-48 programming, 5-48 using, 5-48 No Ring, 5-51, 5-60 . See also Ringing Options O Off-Premises Telephone Interface, 5-85, 5-86, 5-87, 5-88, 5.
Ringing Options, 4-5, 4-9 – 4-10, 5-15, 5-17, 5-51, 5-58, 5-60 – 5-61, 5-87, 5-88, 5-90, 6-11 with copy, 5-28 Delayed Ring, 4-9 – 4-10, 5-60 Immediate Ring, 4-9 – 4-10, 5-60 No Ring, 4-9 – 4.
Toll prefix, 2-3 dialing. 6-1 setting the system for, 6-7 Toll Prefix Setting, 5-76 – 5-77 administering, 5-76 using, 5-77 Tones, 5-77 – 5-78 using, 5-78 Touch-Tone dialing, 6-1 resetting the syst.
Warranty AT&T warrants that this product will be free from defects in material and workmanship on the dare of your purchase, and that it will repair or replace, at its option, without charge for parts or labor, the product if it fails to work, provided that the defect is reported to AT&T within one year of your purchase.
999-507-144.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il AT&T 999-507-144 è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del AT&T 999-507-144 - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso AT&T 999-507-144 imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul AT&T 999-507-144 ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il AT&T 999-507-144, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del AT&T 999-507-144.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il AT&T 999-507-144. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo AT&T 999-507-144 insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
