Manuale d’uso / di manutenzione del prodotto MCP1.1 FP1 (2.02) del fabbricante Nortel Networks
Vai alla pagina of 70
[Standar d - Norte l Network s Confiden tial] V e r s i o nM C P 1 . 1F P 1 ( 0 2 . 0 2 ) Part No. NN10039-112 April 2003 SIP Personal Agent User Guide.
ii NN10039-1 12 [Standar d - Norte l Network s Confide ntial] Copyright © 2003 Nortel Net works All righ ts reser ved. Apr il 2003. The info rmati on in this doc ument is su bjec t to change wi thout n otice .
iii SIP Perso nal Agent User Guid e [Standar d - Norte l Network s Confide ntial] Nortel Net works Inc. software lice nse agreement This Software Lic ense Agreement ( “License Agre ement”) is between y ou, the end-user (“Customer”) and No rtel Networks Corp oration and its subsid iaries and af filiates (“No rtel Networks”).
iv NN10039-1 12 [Standar d - Norte l Network s Confide ntial] Gove rnme nt, the r espec tive rig hts to t he soft ware an d softw are doc umen tati on are g overn ed by Nor tel Networks stand ard commerci al license in accord ance with U.S. Federal Regulat ions at 48 C.
v SIP Perso nal Agent User Guid e [Standar d - Norte l Network s Confide ntial] Content s T a b l e s ........................ ...................... .......... i x W e l c o m e . ..................... ...................... .......... x i A u d i e n c e .
vi Contents NN10039-1 1 2 [Standar d - N ortel Netwo rks Con fidenti al] D e l e t i n ga ne n t r y ........ ......... ....... ......... ....... .......... 1 4 M o d i f y i n ga d d r e s sb o o ke n t r i e s ...... ....... ......... ....... ......
Contents vii SIP Perso nal Agent User Guid e [Standar d - Norte l Network s Confide ntial] S e q u e n t i a lr i n g i n g ............. .......... ...... ....... .......... 4 1 C r e a t i n gan e wr u l e ......... .......... ...... .......... ....
viii Contents NN10039-1 1 2 [Standar d - N ortel Netwo rks Con fidenti al].
ix SIP Perso nal Agent User Guid e [Standar d - Norte l Network s Confide ntial] Ta b l e s T a b l e1 S I PP e r s o n a lA g e n ts e r v i c e s ..... ...... .......... ...... ........ 7 T a b l e2 D e s c r i p t i o no fp e r s o n a l s e t t i n g sf i e l d s .
x NN10039-1 12 [Standar d - Norte l Network s Confide ntial].
xi SIP Perso nal Agent User Guid e [Standar d - Norte l Network s Confide ntial] We l c o m e The SIP Personal Agent User Gui de is inte nded o nly to pro vid e you with t he instru ction s you nee d to get up a nd run ning wit h this pr oduct.
xii Welco me NN10039-1 12 [Standar d - Norte l Network s Confide ntial] Acronyms This guide uses the fo llowing acron yms: Related publi cations Other re lated publ icatio ns rel ated to t he SIP Pers onal Agen t: • SIP Multi media W eb Cli ent Use r Guide (Par t No.
Welcom e xiii SIP Per sonal Age nt User Gui de [Standar d - Norte l Network s Confide ntial] From th e T echnical Suppo rt page, yo u can ope n a Cust omer Servic e Reques t online o r fin d the tel ephone nu mber for the nearest T echnical Solutions Center .
xiv Welcom e NN10039-1 12 [Standar d - Norte l Network s Confide ntial].
1 SIP Perso nal Agent User Guid e [Standar d - Norte l Network s Confide ntial] Chapter 1 Getting st arted with the SIP Personal Agent This sec tion de scribes how to get start ed with the T he SIP (Ses sion I nitiati on Protocol ) Personal Agent .
2 Chapter 1 Getting sta rted with t he SIP Pe rsonal Age nt NN10039-1 12 [Standar d - Norte l Network s Confide ntial] SIP Persona l Agent services and features The SIP Person al Agent allo ws you to set your persona l preferenc es, store a pictur e availabl e network -wide, si gn up for mult imedia serv ices, an d manage your system pa ssword.
Chapt er 1 Gettin g started wi th the SI P Persona l Agent 3 SIP Per sonal Age nt User Gui de [Standar d - Norte l Network s Confide ntial] • User name a nd passwo rd for lo gin (pr ovided by y our .
4 Chapter 1 Getting sta rted with t he SIP Pe rsonal Age nt NN10039-1 12 [Standar d - Norte l Network s Confide ntial] • Micros oft W indo ws 98 Second Edition (SE), Mic rosoft W i ndows 2000, Microsof t XP , or Microsof t W ind ows NT 4.
Chapt er 1 Gettin g started wi th the SI P Persona l Agent 5 SIP Per sonal Age nt User Gui de [Standar d - Norte l Network s Confide ntial] Loggi ng in to the SIP Personal Agen t Before pe rformi ng any of t he func tions ava ilable i n the S IP Personal Agent, you must fi rst l ogin.
6 Chapter 1 Getting sta rted with t he SIP Pe rsonal Age nt NN10039-1 12 [Standar d - Norte l Network s Confide ntial] 1 From the SIP Perso nal Agent Login scr een, enter you r user name, domain name (for example : you@yourcompany .com), and password.
Chapt er 1 Gettin g started wi th the SI P Persona l Agent 7 SIP Per sonal Age nt User Gui de [Standar d - Norte l Network s Confide ntial] • Users - who are se arching for people that belo ng to th.
8 Chapter 1 Getting sta rted with t he SIP Pe rsonal Age nt NN10039-1 12 [Standar d - Norte l Network s Confide ntial] Exiting the SIP Personal Ag ent T o exit the SIP Person al Agent clic k Log Out .
9 SIP Perso nal Agent User Guid e [Standar d - Norte l Network s Confide ntial] Chapter 2 W orkin g with Directori es The firs t scre en you will see af ter logg ing in to the S IP Pers onal Ag ent is the Directo ries scr een.
10 C h a p t e r 2 W o r k i n gw i t hD i r e c t o r i e s NN10039-1 12 [Standar d - Norte l Network s Confide ntial] Settin g up your add ress bo ok Y our network-bas ed address book is a dynamic l ist of i nformatio n.
Chapter 2 Worki ng with Dir ectories 11 SIP Per sonal Age nt User Gui de [Standar d - Norte l Network s Confide ntial] Adding groups Before you begin adding entri es in to your address bo ok, you wil l want to cre ate a group for the entry to be long to.
12 C h a p t e r 2 W o r k i n gw i t hD i r e c t o r i e s NN10039-1 12 [Standar d - Norte l Network s Confide ntial] 5 Click AddGr oups to add more grou ps or click Addre ss Book fro m the Directo ries screen to add an entr y to a Group, and assign groups in your network- based address boo k.
Chapter 2 Worki ng with Dir ectories 13 SIP Per sonal Age nt User Gui de [Standar d - Norte l Network s Confide ntial] The Address Book entry scr een appear s. 3 Enter a Nick Name (requir ed fie ld) f or the p erson. 4 Enter the Contac t information ( phone nu mbers, add resses) for the person.
14 C h a p t e r 2 W o r k i n gw i t hD i r e c t o r i e s NN10039-1 12 [Standar d - Norte l Network s Confide ntial] not ente r a SIP addres s then you will not receive an y onlin e Presence info rmatio n for that user .
Chapter 2 Worki ng with Dir ectories 15 SIP Per sonal Age nt User Gui de [Standar d - Norte l Network s Confide ntial] Creating and viewing your list of buddies The S IP Pe rsona l Age nt a llow s you t o cr eate, vi ew , and up date a n etwo rk-ba sed list of buddies.
16 C h a p t e r 2 W o r k i n gw i t hD i r e c t o r i e s NN10039-1 12 [Standar d - Norte l Network s Confide ntial] The followin g picture shows the Buddie s screen. Using the ban lis t There may be times wh en you want to ban someone from detec t ing when you are online a nd available.
Chapter 2 Worki ng with Dir ectories 17 SIP Per sonal Age nt User Gui de [Standar d - Norte l Network s Confide ntial] The User Ban List Page scr een appears. 2 Enter the SIP addre ss of the person you want to ban, for exa mple, smithx@anyc ompany .com 3 Click Ban Ent ry .
18 C h a p t e r 2 W o r k i n gw i t hD i r e c t o r i e s NN10039-1 12 [Standar d - Norte l Network s Confide ntial] The Use rs search sc reen appears . 2 Enter a sear ch based on fir s t, las t, or username, or t he contact’ s phone number . The searc h feature is ca se-sensiti ve.
Chapter 2 Worki ng with Dir ectories 19 SIP Per sonal Age nt User Gui de [Standar d - Norte l Network s Confide ntial] The following pict ure s hows the resul ts of the search for a user named LCarter . T o add this user to your addr ess book, c lick the Add Contact link.
20 C h a p t e r 2 W o r k i n gw i t hD i r e c t o r i e s NN10039-1 12 [Standar d - Norte l Network s Confide ntial].
21 SIP Perso nal Agent User Guid e [Standar d - Norte l Network s Confide ntial] Chapter 3 Managing your personal account information This secti on describ es how to use the feature s availa ble on the SIP Perso nal Agent Settin gs screen to set up your person al preferences, and to contr ol your personal accou nt.
22 Chapter 3 Manag ing y our person al ac count info rmation NN10039-1 12 [Standar d - Norte l Network s Confide ntial] Modif ying you r person al informatio n T o modify your personal in formation, you can click on the Sett ings icon on the left s ide of any screen you may be on.
Chapte r 3 Managin g your perso nal account informat ion 23 SIP Per sonal Age nt User Gui de [Standar d - Norte l Network s Confide ntial] The followin g picture shows the Personal op tion screen.
24 Chapter 3 Manag ing y our person al ac count info rmation NN10039-1 12 [Standar d - Norte l Network s Confide ntial] Selecting a pictur e ID (SIP Multim edia Web Client and SIP Mul timedi a PC Cli .
Chapte r 3 Managin g your perso nal account informat ion 25 SIP Per sonal Age nt User Gui de [Standar d - Norte l Network s Confide ntial] 3 Click Submit Pi cture .
26 Chapter 3 Manag ing y our person al ac count info rmation NN10039-1 12 [Standar d - Norte l Network s Confide ntial] T o create the subj ects list and t o specify t he order in which t he subjects disp lay on an i2004 I nternet T elephone, cl ick Subjects on the t op of the Setti ngs screen.
Chapte r 3 Managin g your perso nal account informat ion 27 SIP Per sonal Age nt User Gui de [Standar d - Norte l Network s Confide ntial] The followin g picture shows the Subjec ts option sc reen. Changing the order of the list of subjects 1 Click on a subject in the Sel ected Items fie ld.
28 Chapter 3 Manag ing y our person al ac count info rmation NN10039-1 12 [Standar d - Norte l Network s Confide ntial] Creating a new reject reason 1 Ente r the text of the re ason in th e Item Ent ry fiel d. 2 Click Add . T he reas on text appears i n the Selected I tems field.
Chapte r 3 Managin g your perso nal account informat ion 29 SIP Per sonal Age nt User Gui de [Standar d - Norte l Network s Confide ntial] The followin g picture shows the Reasons option s creen w ith an exa mple li st of reasons for r ejecting a call.
30 Chapter 3 Manag ing y our person al ac count info rmation NN10039-1 12 [Standar d - Norte l Network s Confide ntial] Checking i2004 In ternet T e lephone settin gs If you wor k in a number of loc a.
Chapte r 3 Managin g your perso nal account informat ion 31 SIP Per sonal Age nt User Gui de [Standar d - Norte l Network s Confide ntial] The followin g picture shows the i200 4 option sc reen: Managing your preferen ces The Prefe rence option from the Se ttings screen s hows you your curre nt service package.
32 Chapter 3 Manag ing y our person al ac count info rmation NN10039-1 12 [Standar d - Norte l Network s Confide ntial] The followin g picture shows your Pers onal Service s package screen where you can vi ew and modify opt ions availab le to you t hrough your service package.
Chapte r 3 Managin g your perso nal account informat ion 33 SIP Per sonal Age nt User Gui de [Standar d - Norte l Network s Confide ntial] 1 Select the Repor t when Inactive option , and enter a time .
34 Chapter 3 Manag ing y our person al ac count info rmation NN10039-1 12 [Standar d - Norte l Network s Confide ntial].
35 SIP Perso nal Agent User Guid e [Standar d - Norte l Network s Confide ntial] Chapter 4 Using the SIP Personal Agent Call Manager This secti on describes how to use the SIP Perso nal Agent Call Manager featur es to manage y our incoming ca lls.
36 Chapter 4 Using th e SIP Pers onal Agen t Call Man ager NN10039-1 12 [Standar d - Norte l Network s Confide ntial] Depending on the se rvices enabled in your servi ce package, the following pi cture is an example of the Call Manager home scree n.
Chapt er 4 Usi ng the SIP Pe rsonal Age nt Call Ma nager 37 SIP Per sonal Age nt User Gui de [Standar d - Norte l Network s Confide ntial] Underst anding C all Manager term inology The followin g table lists Call Manager te r ms and defini tions.
38 Chapter 4 Using th e SIP Pers onal Agen t Call Man ager NN10039-1 12 [Standar d - Norte l Network s Confide ntial] Unde rst and ing scr e eni ng and rout ing conc ept s The SIP Personal Agent C all Manager all ows you to determine how your incomi ng calls will be treate d.
Chapt er 4 Usi ng the SIP Pe rsonal Age nt Call Ma nager 39 SIP Per sonal Age nt User Gui de [Standar d - Norte l Network s Confide ntial] Selecting default options for your incom ing calls If you do not have routes and rules set up then you can sel ect a default behavio r for your incomi ng calls from the Call Manager sc reen.
40 Chapter 4 Using th e SIP Pers onal Agen t Call Man ager NN10039-1 12 [Standar d - Norte l Network s Confide ntial] Blocking anonymous cal ls T o screen inco ming calls from an unknown ca ller in the Options window 1 Click the check box next t o Block anonymous calls to s elect the opt ion .
Chapt er 4 Usi ng the SIP Pe rsonal Age nt Call Ma nager 41 SIP Per sonal Age nt User Gui de [Standar d - Norte l Network s Confide ntial] Using the Curr ent Rules wind ow The firs t time you us e the.
42 Chapter 4 Using th e SIP Pers onal Agen t Call Man ager NN10039-1 12 [Standar d - Norte l Network s Confide ntial] Y ou can use the sequent ial ringing fea ture to have your cal l follow you t o m ult iple locati ons and devices.
Chapt er 4 Usi ng the SIP Pe rsonal Age nt Call Ma nager 43 SIP Per sonal Age nt User Gui de [Standar d - Norte l Network s Confide ntial] 1 Click Lis t Routes tab from t he Call Manager Home sc reen. The Ring Li st Deta ils scr een dis plays as fo llow s.
44 Chapter 4 Using th e SIP Pers onal Agen t Call Man ager NN10039-1 12 [Standar d - Norte l Network s Confide ntial] 3 From th e drop down l ist, choose how ma ny times t o ring the entri es in your simu ltane ous ri ng l ist. 4 In the tex t box, ent er the nam e of the target item fo r your sim ult aneou s ring list .
Chapt er 4 Usi ng the SIP Pe rsonal Age nt Call Ma nager 45 SIP Per sonal Age nt User Gui de [Standar d - Norte l Network s Confide ntial] If you ne ed to make changes t o your route, ent er your changes on the Cal l Manager Rin g List Detail s screen and click Mod ify Rou te .
46 Chapter 4 Using th e SIP Pers onal Agen t Call Man ager NN10039-1 12 [Standar d - Norte l Network s Confide ntial] If the cal ler is on a SIP device, t hen a W eb browser wo uld open on their PC usi ng the UR L that you s pec ify .
Chapt er 4 Usi ng the SIP Pe rsonal Age nt Call Ma nager 47 SIP Per sonal Age nt User Gui de [Standar d - Norte l Network s Confide ntial] 2 Click th e D elete li nk t o dele te th e rou te. A c onfi rmati on sc reen a ppea rs stati ng that the rout e was successful ly deleted.
48 Chapter 4 Using th e SIP Pers onal Agen t Call Man ager NN10039-1 12 [Standar d - Norte l Network s Confide ntial] The followin g picture shows the W elcome to Call Manager screen. 2 Click the link, cr eate a scr eening rule . The Call Manager Rule Detail s screen display s.
Chapt er 4 Usi ng the SIP Pe rsonal Age nt Call Ma nager 49 SIP Per sonal Age nt User Gui de [Standar d - Norte l Network s Confide ntial] The followin g picture shows the Call Ma nager Rule Deta ils screen . 3 Enter a name for your rule in the Rule name text box.
50 Chapter 4 Using th e SIP Pers onal Agen t Call Man ager NN10039-1 12 [Standar d - Norte l Network s Confide ntial] 5 T o have this rul e apply to selected na mes in your network ba sed addre ss book, click th e click to change link besi de Affected Users (o therwise the rule applies to eve ry incoming caller) .
Chapt er 4 Usi ng the SIP Pe rsonal Age nt Call Ma nager 51 SIP Per sonal Age nt User Gui de [Standar d - Norte l Network s Confide ntial] The f ollo wing p ictu re sh ows th e Act ive ti mes s cree n tha t disp lays .
52 Chapter 4 Using th e SIP Pers onal Agen t Call Man ager NN10039-1 12 [Standar d - Norte l Network s Confide ntial] 8 Click Save Rule . Changing the priority of Current Rules Y ou define rules with the List Rul es and List Routes option s.
Chapt er 4 Usi ng the SIP Pe rsonal Age nt Call Ma nager 53 SIP Per sonal Age nt User Gui de [Standar d - Norte l Network s Confide ntial] The followin g picture shows an example of the Current R ules window enabl ed.
54 Chapter 4 Using th e SIP Pers onal Agen t Call Man ager NN10039-1 12 [Standar d - Norte l Network s Confide ntial].
SIP Perso nal Agent User Guid e 55 [Standar d - Norte l Network s Confide ntial] Index A acronyms xi i address boo k adding an entry 12 adding gro ups 1 1 creating lists o f buddies 14 deleti ng an en.
56 Index NN10039-1 12 [Standar d - N ortel Netwo rks Con fidenti al] simu ltane ous ri nging 41 SIP Personal Ag ent Call Manager advanced screening and rou ti ng 40 basic routing 39 basic screening 40.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Nortel Networks MCP1.1 FP1 (2.02) è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Nortel Networks MCP1.1 FP1 (2.02) - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Nortel Networks MCP1.1 FP1 (2.02) imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Nortel Networks MCP1.1 FP1 (2.02) ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Nortel Networks MCP1.1 FP1 (2.02), ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Nortel Networks MCP1.1 FP1 (2.02).
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Nortel Networks MCP1.1 FP1 (2.02). Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Nortel Networks MCP1.1 FP1 (2.02) insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
