Manuale d’uso / di manutenzione del prodotto M760 del fabbricante Nortel Networks
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User guide Nortel Networks M760 Digital set.
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T able of contents Description 1 • Your M760 1 • Connections 2 • Accessories for the M760 2 • Recommendations and safety 3 • Presentation of the M760 4 • Interactive display 6 • Using th.
T able of contents II During a call 22 • Using the mute feature 2 2 • Recording the conversation 22 • Placing a correspondent on hold and taking the call on the same extension 22 • Placing a c.
T able of contents III The incoming calls log 38 • Consulting the incoming calls log 38 • Calling a correspondent from the incoming calls log 40 • Storing the name and/or the number in the priva.
The multikey function 58 • Programming the multikey function 58 • Communicating with the multikey function 59 The multiline function 60 • Programming the multiline function 61 • Communicating .
T able of contents Locking the set 76 • Locking your set 76 • Calling an external correspondent from the locked set 76 • Calling an emergency number from the locked set 77 • Deactivating set l.
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Description 1 Y our M760 A new set has just been installed for you. Your M760 digital set gives you access to all the services and features available within the NORTEL NETWORKS M6500 IP PBX and SUCCESSION CSE 6500 ranges.
Description 2 * Consult your system operator. Handset cord connector Line cord connector Analog options board connector* (under the trap) Connections Extension module connector* Micro-headset connecto.
Description 3 To find out the system's software version The availability of certain functions described in this guide may depend on the version or configuration of your system. We would advise you to carry out the following test (after connecting the set) to find out the version of the system to which your set is connected.
Description 4 Description of the M760 Monday 16 October 09:26 AM Comm Pick-up Funct. Lang. Forward M.Martin Filter Assistant Home Bank T axi Travel A Line 1 Line 2 Superv .
Description 5 Green key : this is used - to answer an incoming call in hands free mode, - when the set is idle or in communication, to call back the last number dialed ( LNR function ) or to access the LNR log, - when consulting the directories and logs, to call the displayed number.
The M760 digital set incorporates a display associated with 5 interactive keys and a navigator. You can adjust the contrast of the display (refer to the section on Settings).
Description 7 . To invoke a function, press the interactive key associated with the desired function ( Comm , for example). In certain cases, the number of functions available can be greater than 5. . To invoke subsequent functions, press the interactive key -- > or More .
Your M760 is equipped with a full 31-key keypad. To gain access to the keypad, lower the cover. Description 8 Using the alphabetical keypad Call by name: This keypad lets you enter the first letters of a name for a search in the directories, before calling the correspondent (refer to the section on Calling a correspondent, Call by name).
Description 9 Erase Using the keypad, you can enter information in the records of your private directory and the information directory. When a text entry is proffered: - Press directly the key representing the letter to be entered. The character displays in upper case.
Dialing methods 10 Dialing methods - Dial the desired number directly on the keypad. The number is displayed progressively as you enter it. Your set automatically enters hands free mode. When the called correspondent picks up the receiver, you can hold a conversation in hands free mode.
11 Dialing methods Switching from handset mode to hands free mode: If you are using the handset mode: - Press the key and then hang-up the handset within 6 seconds (while the lamp of the key blinks). The conversation continues in hands free mode. The lamp of the key blinks and will then be illuminated steadily.
12 Dialing methods Using the loudspeaker mode Loudspeaker mode lets you listen to a correspondent through the loudspeaker and thereby allow other people to take part in the conversation. While you are in discreet communication (handset off-hooked). -Press the key .
Dialing methods 13 - Press the or keys successively to raise or lower the volume. The last setting is stored by the telephone set (except for the micro-headset mode: return to middle level for the next call) . Adjusting listening volume Prenum Erase 1 - Press the Comm interactive key.
There are several ways of dialing a correspondent, depending on whether the number is being keyed-in for the first time or whether it is already stored within the set. The call procedures for correspondents' numbers stored in the directories or logs are explained in the sections covering these particular features.
Dialing a correspondent 15 - Dial 9 on the keypad. Alternatively, you can press the Comm key, the --- > key and the Operator key in succession. When the attendant answers, you can hold a conversation. Calling the attendant (switchboard operator)* - Press the green key.
Dialing a correspondent 16 * According to features provided by the system operator. Comm Int. Name Next Call 1 - Press the Comm interactive key. 2 - Press the Int. Name interactive key (or press the -- > interactive key and then press the Ext. Name interactive key).
Dialing a correspondent 17 Searching for a corre- spondent in the private directory: The display shows the letter(s) entered: . if only one name corresponds to what you entered, the said name is displayed with the associated number; . if the cursor displays, this means that a variety of names correspond to the letters entered; .
Dialing a correspondent 18 Notify Enter More The number is busy or does not answer, - press the Redial interactive key (before hanging up). When the correspondent is no longer busy (if he was busy) or has re-activated the phone (if he was absent), your telephone set will ring.
Receiving a call 19 - Press the or keys in succession to decrease or increase the volume of ring tone (8 levels are available, including silent). The set stores the last setting chosen. Adjusting ring volume Receiving a call When you receive an incoming call, the set rings and the "Message" lamp flashes.
Receiving a call 20 * Depending on the features provided by your system operator. Answering a call from a correspondent in the private directory: Divert 1 - Press the Divert interactive key. 2 - Then dial the extension number to which you want to divert the call.
Receiving a call 21 * Depending on the features provided by your system operator. Pick-up Group You can intercept a call ringing on another extension when the person concerned is absent. 1 - Press the Pick-up interactive key. 2 - Press the Extens. interactive key.
During a call 22 * Depending on the features provided by your system operator. During a call 1 - Press the key. The microphone of the handset, the hands free system or the micro-headset is silenced and the lamp associated with the key illuminates steadily.
During a call 23 Pick-up - Press the Park key. The telephone set returns to idle mode. Your call is on hold, and the distant correspondent will hear holding music or tones. On the second extension: - Press the Pick-up interactive key; - Then press the Park interactive key.
During a Call 24 * Depending on the features provided by your system operator. 2 - Dial the number of the second correspondent . Note : you can also press the green key directly (to redial the last number called), or a programmed key or the key to call-up one of your abbreviated numbers; the first correspon- dent is automatically placed on hold.
During A Call 25 Shuttle Recover Conf. - Press the Shuttle interactive key. You can converse alternatively with each of the correspondents, but they cannot converse with each other. The correspondent shown on the right-hand side of the display is always the one on hold.
During a call 26 * Depending on the features provided by your system operator. To ascertain the call duration (for an external call only): - Press the Duratn. interactive key. The display shows information about the call duration and, possibly, the call cost*.
During a call 27 - Press the red key. You can also simply hang-up the handset. If the set is in hands free mode, the lamp associated with the key goes out. The correspondent will be released and the call ended. Ending a call You can save the distant correspondent's number to a program- mable key, whether the call is incoming or outgoing.
The LNR calls log 28 1 - Press the green key . The display shows the first part of the information pertaining to the last number called: the name, the date and the time of the call. Notes : . After the log has been totally eraseed, the display shows the message "LNR CALLS LOG IS EMPTY".
The LNR calls log 29 - Press the Call interactive key. You can also press the green key ot the key. The set automatically calls the correspondent. The display shows the number of the called correspondent. When the correspondent answers, you can hold a conversation.
The LNR calls log 30 1 - Press the key. The display shows « PROGRAMMING» 2 - Press the key The display shows « CLEAR LOGS». 3 - Press the key. The display shows «DELETE LNR CALLS LOG». 4 - Press the Delete interactive key. The display prompts you to enter your password.
The private directory 31 Create 1 - Press the key. The display shows the directories available. 2 - Press the Private interactive key. The display shows the name and number of the first record. The records are stored in alphabetical order. When the directory is empty, the display shows the message "PRIVATE DIRECTO- RY IS EMPTY".
The private directory 32 3 - Press the key to confirm the name. The display prompts you to enter the associated number. 4 - Enter the telephone number , including the code for obtaining external line if the number is an external number (up to 23 digits).
The private directory 33 3 - Press the and keys to highlight the character to be replaced (the cursor will be underneath the character), and then enter the new character. You can also press the Erase interactive key. 4 - Press the key to confirm the modification.
The Private Directory 34 Lists List 1 1 - Press the Lists interactive key. The display shows the lists available. 2 - Press the interactive key corresponding to the desired list (such as List 1). The first record in the list displays. 3 - Use the o r keys to select the desired record.
The Private Directory 35 Calling from the private directory - Press the Call interactive key. You can also press the green key or the key. The set will automatically call the number registered within the record. Call 1 - Press the key. The display shows « PROGRAMMING» 2 - Press twice the key The display shows « DIRECTORIES MANAGEMENT».
The abbreviated numbers directories 36 1 - Press the key. The display shows « PROGRAMMING». 2 - Press the key. The display shows the message "WHAT DO YOU WANT TO PROGRAM?" 3 - Press the Abbrev# interactive key. The display shows the current state of programming of number 0.
The abbreviated numbers directories 37 When the abbreviated number to be modified is displayed. 1 - Press the Modify interactive key. 2 - Enter the c orrespondent's new number (preceded by 0 in the case of an external correspondent). . If you make a mistake, press Erase interactive key.
The incoming calls log 38 The incoming calls log The incoming calls log can store records (or information about a call) of the last 50 calls received, whether or not they were answered. If the caller is stored in your private directory, his/her name will be stored in priority, instead of the number.
The incoming calls log 39 Notes : . If the caller’s identity is not revealed, the display shows a series of asterisks instead of the name and number. . If the caller identification is not available, the display shows “ UNKNOWN” instead of the name and number.
The incoming calls log 40 Calling a correspondent from the incoming calls log - Press the Call interactive key. You can also press the green key or the key.
The incoming calls log 41 Deleting a record from the incoming calls log 1 - Press the Delete interactive key. The display prompts you to confirm that you want the record deleted. 2 - Press the key to confirm the deletion. The list will be updated, and the display shows the next record.
The information directory 42 The information directory The information directory enables you to view various shared numbers concerning the set and the holder of the set in question. Consulting the information directory 1 - Press the key. The display shows the directories available.
The information directory 43 When the display shows the FREE NUMBER heading: 1- Press the Name interactive key. The display prompts you to enter the name.
The internal names list 44 The internal names list This is the directory of internal correspondents shared by all subscribers. The programming is performed by the system operator. Consulting the internal names list 1 - Press the Comm interactive key. or - Press the k ey.
The external names list 45 The external names list* This is the list of names of external correspondents, shared by all subscribers. Programming is performed by the system operator. Call Calling an external correspondent - Press the Call interactive key.
Programmable keys 46 Programmable keys 1 - Press the key. The display shows " PROGRAMMING". 2 - Press the key . The display shows the prompt "WHAT DO YOU WANT TO PROGRAM?" 3 - Press the Key interactive key. The display prompts you to select the desired programmable key.
Programmable keys 47 Number You can program the telephone number of an internal or external correspondent. 1 - Press the Number interactive key. The display prompts you to enter the number. 2 - Enter the correspondent's number, without forgetting to enter the access code to an external line in the case of an exter- nal correspondent (0).
Programmable keys 48 Superv. Extens. Yes You can program the supervision feature for your own extension or another extension. 1 - Press the Superv. interactive key. The display shows "WHAT DO YOU WANT TO SUPERVISE?" 2 - Press the Extens. interactive key, for example.
Programmable keys 49 4 - Press the Enter interactive key to accept the programming. The display shows the programming. This way, you can enable or disable the filtering function by simply pressing this key, as a function of your work.
Programmable keys 50 Start - Press the Modify interactive key and resume programming as explained above, in order to modify the programming displayed. - Press the Start interactive key to resume at the beginning, in order to program another key. - Press the End interactive key to exit programming mode.
The call forwarding function 51 Funct. Feature Forward Delayed Busy Immed. All You can forward your calls to another extension, to an external number (a GSM number, for example) or to a voice mailbox if you are away or already on the telephone*. Forwarding your calls Call forwarding function* 1 - Press the Funct.
The Call Forwarding Function 52 Extern. Intern. Extens. Enter . To forward all calls from external lines, press the Extern. interactive key; . To forward calls from internal lines, press the Intern. interactive key. The display shows the forward status.
The call forwarding function 53 Cancel More Canceling call forwarding When the set is idle, to consult the status of your call forwarding: 1 - Press the More interactive key. The display shows the forwarding details. 2 - Press the Cancel interactive key.
The call forwarding function 54 Suppose you want to enable call forwarding: - Press the programmed key. Depending on the programming, the display hasks to enter the extension number. The forward function is enabled and the icon opposite the key illuminates steadily, as a reminder.
The voice mailbox 55 The voicemail system* helps you manage your communications when you are absent or when you simply don't want to be disturbed. For the voicemail system to be able to record your messages, you must configure and customize your mailbox, and then have your calls forwarded.
The voice mailbox 56 Consulting messages received When you receive a new message, the display shows the message "PLEASE CALL YOUR MAILBOX". The lamp to the right of the interactive keys info.
The voice mailbox 57 1 - Press the key. The display shows " PROGRAMMING". 2 - Press the key. The display shows the message "WHAT DO YOU WANT TO PROGRAM?" 3 - Press the Key interactive key. The display prompts you to select the desired programmable key.
The multikey function 58 A multikey-programmed set has one single directory number, but has customized keys allowing it to handle several calls in parallel. This means you can answer incoming calls as and when the calls arrive, and can view calls that have been placed on hold.
The multikey function 59 Communicating with the multikey function When a call arrives on your multikey-programmed telephone set, the icon associated with the customizable key flashes. - Press this programmed key to answer the caller. The icon associated with this key switches to steady illumination and the display shows the identity of the caller.
The multikey function 60 When you are talking with one correspondent and another cor- respondent is on hold. - Press the programmed key associated with the blinking icon . The icon associated with the key of the correspondent in conversation will be steadily illuminated and the display will show his/her identity.
The multiline function 61 1 - Press the key. The display shows " PROGRAMMING". 2 - Press the key. The display shows "WHAT DO YOU WANT TO PROGRAM?". 3 - Press the Key interactive key. The display prompts you to select the desired programmable key.
The multiline function 62 Attention! Your set is now programmed in multiline mode. You can use the features assigned to your telephone set by assigning them as you desire to the directory numbers at your disposal. Each directory number can also be programmed with multikey mode (management of inquiry/transfer or consultation hold).
The multiline function 63 If another correspondent initiates a call on the second line, you will hear a beep and the icon of a second key will flash. 1 - Press the Wait interactive key to view the caller's identity.
The supervision function 64 Programming supervision of a range of extensions on your telephone allows you to: - ascertain the status of the extension you are supervising (free, called or busy); - quickly intercept calls to these extensions; - directly call these extensions.
The supervision function 65 Beep Transfer Communicating with the supervision function . When the supervised extension is idle, the icon associated with the key will be extinguished. . When the line of the supervised extension is busy, the icon associated with the key will be illuminated.
The filtering function 66 Enter Filter This feature makes it possible to filter calls for a third person (e.g. Assistant/Manager). This requires the use of two programmable keys on the “Assistant”.
The filtering function 67 11 - Press the Modify interactive key. 12 - Press the filter interactive key. The display shows the message in step 7. 13 - Press the superv. interactive key for the filtering set . The display prompts you to key in the number of the extension to be filtered.
The filtering function 68 You receive a call for the filtered extension. The display informs you that the call is for the filtered extension. - Pick up the handset You can also press the g reen key . Answering filtered calls: Transfer You are speaking to a caller and want to transfer the call to the filtered extension.
The alarm function 69 You can program one or several appointments on your extension using this function. Your extension will remind you of the appointment at the specified time. Note: Even if you have forwarded your calls, the appointment reminder will call you on your extension.
The alarm function 70 Modify Cancel - Press the Funct., Feature, and Alarm interactive keys in succession. The display shows appointment no. 1 status. - Press the More interactive key to view the other appoint- ments. Consulting for changing or canceling an appointment Funct.
The DND (Do Not Disturb) function 71 Extension in idle mode: 1 - Press the Funct. interactive key. The display prompts you to select a function. 2 - Press the Feature interactive key. The display shows the message "SELECT A FEATURE". 3 - Press the - - > interactive key.
DND (Do Not Disturb) function 72 Programming the DND function on a programmable key If you use this function repeatedly, we recommend you to save the function to a programmable key. Feature 1 - Press key. The display shows " PROGRAMMING". 2 - Press the key.
Other functions 73 * Depending on the features provided by your system operator. Other functions By using this function, you can temporarily retrieve the features and settings from your own personal extension on another extension. Password Funct. Replace On the temporarily used extension: 1 - Press the ( --> ) Funct.
Other functions 74 You want to leave the office even though calls are forwarded to your extension. You can temporarily reroute the forwarded calls back to the called parties to avoid penalizing callers.
Other functions 3 - Press the Activ. interactive key. You are informed that you will only receive your own calls. When you get back, . Press the Cancel interactive key. Request confirmation is displayed. You can now receive calls other than your own. Activ.
76 Locking the set Funct. Feature Lock Modify 1 - Press the Funct. interactive key. The display shows "SELECT A FUNCTION". 2 - Press the Feature interactive key. The display shows "SELECT A FEATURE". 3 - Press the interactive key - - > then Lock.
Locking the set 77 2 - Dial your password, . If you make a mistake, you will have to repeat the operation. As soon as the password is validated, you will be authorized access to external calls. You can dial your correspondent’s number. When the corres- pondent answers, you can hold a conversation.
Settings 78 Settings You can choose the type of melody (16 different melodies) and adjust the volume (8 levels) of the current ring. A privilege ring is used to inform you when the correspondents stored in list No. 4 in the pri- vate directory call you.
Settings 79 Choosing and setting the priviliged ring: When the display indicates «PRIVILEGED RING MELODY: XX». - Consecutively press the or keys to choose the type of privileged melody. Sixteen different melodies are available. Each time the key is pressed, the corresponding melody is broadcast and the display indicates its number.
Settings 80 Funct. Feature Passwd Enter Enter Modify 1 - Press the Funct. interactive key. The display shows “SELECT A FUNCTION”. 2 - Press the Feature interactive key. The display shows “SELECT A FEATURE”. 3 - Press the Passwd interactive key.
Settings 81 1 - Press the key. The display shows " PROGRAMMING". 2 - Press twice the key. The display indiactes “ DIRECTORIES MANAGEMENT”. 3 - Press the key. The display shows the first selection of «BY DEFAULT SEAR- CH FROM DIR? Private».
Settings 82 2 - Press the key until the display shows “ LANGUAGE” . 3 - Press the key. The display presents the first available languages. . Press the -- > interactive key to display the other languages, if necessary. 4 - Press the interactive key corresponding to your choose (e.
Settings 83 Programming a micro-headset connection Your set is designed for use with a micro-headset. Once the micro-headset is connected, you have to program the micro-headset connection. Consult your system operator. He will adjust your micro-headset setting to your specific needs.
Miscellaneous 84 Call between three parties, using a call between two parties. A set with access to ISDN network services is called digital. This is the shared directory of the names of external correspondents recorded in the system by the system operator.
85 Miscellaneous Fault No display No tone No sound No dial out Message displayed in a foreign language No voice messages received Probable causes Check that the set is connected to the line (line tone in the handset). Check the connection cord to the line.
Copyright © 2000 - 2001 Matra Nortel Communications. All rights reserved. Matra Nortel Communications reserves the right to change its products without notice.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Nortel Networks M760 è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Nortel Networks M760 - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Nortel Networks M760 imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Nortel Networks M760 ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Nortel Networks M760, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Nortel Networks M760.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Nortel Networks M760. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Nortel Networks M760 insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
