Manuale d’uso / di manutenzione del prodotto i2050 del fabbricante Nortel Networks
Vai alla pagina of 52
Part No. P098843 1 Iss ue 03 Nortel Networks i2050 Software Phone Inst allation Guide.
2 P0988 431 Issue 03 Copyright © 2001 Nortel Networks All right s reserved. October 5, 2001. The informati on in this docu men t is subject t o change wit hou t notice .
3 i2050 Software Pho ne Ins tallation Guide Content s Nortel Networks Softwa re Licens e Agreement 7 Preface 9 Symbols used i n this guide 9 Acronyms 9 Related pu blications 10 How to get help 10 Chap.
4 P0988 431 Issue 03 Register ing t he i2050 S oftware Phone on Busi ness Commun ications Ma nager 31 T roubleshooting 3 2 Applic ation fails to in stall 32 Chapter 3 i2050 Software Phone inte rfaces .
5 i2050 Software Pho ne Ins tallation Guide Figur es Figure 1 Prima r y Interface with retracted tra ys 34 Figure 2 Loc al Direct or y Quick Acc ess 34 Figure 3 Retra cted T ray 35 Figure 4 Num ber P .
6 P0988 431 Issue 03.
7 i2050 Software Pho ne Ins tallation Guide Nortel Networks Softwar e Lic ense Agreement READ THE TERMS AND CONDITIONS OF THIS AGREEMENT CAREFULL Y BEFORE PROCEEDING TO I NST ALL AND USE THIS COMPUTER PROGRAM AND ANY ACCOMP ANYING USER DOCUM ENT A TION.
8 Norte l Networks Sof tware Lic ense Agree ment P0988 431 Issue 03 5 DISCLAIMER OF WARRANTY : THE SOFTWARE IS PROVIDED ON AN “AS IS” BASIS. NORTEL DISCLAIMS ALL REPRESENTATIONS, WARRANTIES AND CO.
9 i2050 Software Pho ne Ins tallation Guide Preface This guide des cribes how t o ins ta ll the No rt el Networ ks i 205 0 Soft war e Phon e. Review this gui de before i nstalling , upgrading , or modifying t he i2050 Sof tware Phone. This gui de also con tains infor mation reg arding th e Nortel Networ ks USB Audio Kit .
10 P reface P0988 431 Issue 03 Related publ ications The foll owing document s provide additional informati on about co nfiguring an d using IP telepho nes: • Pr ogrammin g Operation s Guide • IP .
11 i2050 Software Pho ne Ins tallation Guide Chapter 1 Introduction The i2050 S oftware Pho ne is a Voic e over IP appl ication that allows p eople to c ommunicate ov er the LAN and WAN from their compute rs.
12 Cha pter 1 Intro duction P0988 431 Issue 03 • user se lectable ringing d evice to alert the us er to inc oming call s through s peakers whe n the headset is not bei ng worn • support s G .
13 i2050 Software Pho ne Ins tallation Guide Chapter 2 Inst alling the i2050 Software Phone This secti on desc ribes how to i nstall t he Nortel Networks i2050 So ftware Pho ne and the Nor tel Networks USB Au dio Kit.
14 Cha pter 2 In stalling the i2050 Software Phone P0988 431 Issue 03 USB Audio Kit Operati on of the i2050 Software Phone requires the use of the Nortel Ne tworks USB Audio Kit. The USB Audio Ki t provide s a high qua lity pre dictable au dio inter face which is highly opt imized for tel ephony appl ication s.
Chapt er 2 Inst alling th e i2050 S oftware Ph one 15 i2050 Software Pho ne Ins tallation Guide Inst alling the USB Aud io Headset 1 Connect t he coiled lower cord to the hea dset cor d with the Qu ick Disconn ect connec tor. Ensure t he Quick Disconne ct is se curely fast ened.
16 Cha pter 2 In stalling the i2050 Software Phone P0988 431 Issue 03 Inst alling the i2050 Software Phon e There ar e two methods you can use to i ns tall th e So ft ware Phone. The insta ll at io n met hod you use depends o n the type of Communica tions Server you have.
Chapt er 2 Inst alling th e i2050 S oftware Ph one 17 i2050 Software Pho ne Ins tallation Guide 4 In the URL a ddress fiel d, type the Business Co mmunications Manager IP a ddress, in cluding the port number 6800. For example: HTTP: //10.10.10.1 :6800 5 On the Unif ied Manager front page, c lick the Instal l Clients butto n.
18 Cha pter 2 In stalling the i2050 Software Phone P0988 431 Issue 03 Inst alling the Windows QoS Packet Sc heduler T o inst all the Qo S Packet Schedul er: 1 In the Windo ws C ontro l P anel , clic k Network and Dial up Connections . 2 Right cl ick the Loc al Area Conn ection for t he device to be used and click Properti es .
Chapt er 2 Inst alling th e i2050 S oftware Ph one 19 i2050 Software Pho ne Ins tallation Guide Insta lling the Nortel Ne tworks i2050 QoS Service using the Business Communica tions Manage r 1 Exit any programs th at are r unning. 2 Disable any anti- virus progra ms that ar e running.
20 Cha pter 2 In stalling the i2050 Software Phone P0988 431 Issue 03 i2050 Configuration Utility You confi gure the i 2050 Software Ph one using t he config uration uti lity. To sta rt th e conf i gur ation uti lit y us in g th e Cont rol P a nel : 1 Click th e Start but ton and th en click Settin gs .
Chapt er 2 Inst alling th e i2050 S oftware Ph one 21 i2050 Software Pho ne Ins tallation Guide Communications Server If your site uses DHCP: 1 Select the Obtain server ad dress automat ically o ption. Using DHCP is the defaul t method of locatin g the Communicati ons Server .
22 Cha pter 2 In stalling the i2050 Software Phone P0988 431 Issue 03 Select S ound Devices Table 1 Select S ound Devi ces Attribute Description Heads et Microp hone Allow s you to se lect the m icrophon e used fo r making calls. Select USB Audio Device .
Chapt er 2 Inst alling th e i2050 S oftware Ph one 23 i2050 Software Pho ne Ins tallation Guide Serve r Type To select your ser ver type: 1 Select the optio n that ma tches th e communicati ons serve r you are u sing. For exampl e, select BCM if you are usi ng a Busines s Communications Manager syst em.
24 Cha pter 2 In stalling the i2050 Software Phone P0988 431 Issue 03 QoS Use this screen to ena ble Quality of Service (QoS) suppo rt on the i 2050 Software Phone. Table 2 Quali ty of S ervice ( QoS) Attribute Description On Select thi s option to turn 802.
Chapt er 2 Inst alling th e i2050 S oftware Ph one 25 i2050 Software Pho ne Ins tallation Guide Hardware ID Note: Thi s screen i s intended f or expert users only. Table 3 Hardware ID Attribute Description Hardware ID Do not chan ge the inform ation in t he first or last box in the Hardware ID field.
26 Cha pter 2 In stalling the i2050 Software Phone P0988 431 Issue 03 Advanced Audio You can use this screen to override th e communica tions se rver defi ned values. Note: Thi s screen i s intended f or expert users only. Note: Chan ging th e values on th is scree n should be considered a last res ort if audi o qualit y issues a re encount ered.
Chapt er 2 Inst alling th e i2050 S oftware Ph one 27 i2050 Software Pho ne Ins tallation Guide Listener IP This scr een ident ifies the I P address es and port s where the i2050 Soft ware Phone i s listenin g for UNIStim tr affic.
28 Cha pter 2 In stalling the i2050 Software Phone P0988 431 Issue 03 Trace This scr een can be used to re cord UNIStim tra ffic. Note: This scr een is inten ded fo r Nor tel Ne tw or ks per son n el o nl y. Note: For normal o peration, the Enable opti on should be cleare d.
Chapt er 2 Inst alling th e i2050 S oftware Ph one 29 i2050 Software Pho ne Ins tallation Guide About This scr een ident ifies the v ersion of the i2050 Configurat ion Utilit y. This alway s matches the version of the i2 050 Softwar e Phone appl ication.
30 Cha pter 2 In stalling the i2050 Software Phone P0988 431 Issue 03 Accessing the i2050 Software Phon e help After yo u have succe ssfully install ed the i2 050 Software Phone, you ca n access the i2050 Softwa re Phone help sys tem. This help sys tem provides detailed in formation ab out how to use and configu re the i20 50 Software Phone.
Chapt er 2 Inst alling th e i2050 S oftware Ph one 31 i2050 Software Pho ne Ins tallation Guide Registering th e i2050 Software Phone on Busin ess Comm unica tions Man ager If you ar e using a Busines.
32 Cha pter 2 In stalling the i2050 Software Phone P0988 431 Issue 03 T roubleshoo ting Application fails to inst all Symptom : Duri ng instal lation t he follo wing error message app ears: • Error 19 31: The W indows Installe r servic e cannot up date the syst em file <fi lename>.
33 i2050 Software Pho ne Ins tallation Guide Chapter 3 i2050 Software Phone inte rfaces This chap ter desc ribes the followin g i2050 S oftware Pho ne interfac es: • Primary Us er Inter face, which .
34 Cha pter 3 i 2050 So ftware Ph one inter faces P0988 431 Issue 03 Primary User Interface The i2050 S oftware Pho ne Primary User Interface p rovides c all control and acces s to other network s ervices. The displa y area and applicat ion buttons a re mapped directly f rom the i20 04 Intern et Telepho ne.
Chapter 3 i2050 Software Phone int erfaces 35 i2050 Software Pho ne Ins tallation Guide The i2050' s Enhanced Skin prese nts a small user int erface which can be expa nded by sel ecting various trays.
36 Cha pter 3 i 2050 So ftware Ph one inter faces P0988 431 Issue 03 Figure 5 Lin es T ra y • Shows up to s ix lines or feature keys provisi oned for t he telephone by the communic ations se rver . The status of each line is illu st rate d by a graph ic icon (i dle, ringi ng, connect ed, etc.
Chapter 3 i2050 Software Phone int erfaces 37 i2050 Software Pho ne Ins tallation Guide Within t he Primary User Interfa ce, the computer keyboard p rovides hotke ys for one press acc ess to common fe.
38 Cha pter 3 i 2050 So ftware Ph one inter faces P0988 431 Issue 03 System T ray Interface Many of the i2050 Soft ware Phone f eatures a re availabl e from the Syst em Tray Int erface. This interf ace al lows you to oper ate th e i2050 Sof tware Ph one witho ut inte rrupt in g your workf low.
Chapter 3 i2050 Software Phone int erfaces 39 i2050 Software Pho ne Ins tallation Guide Figure 9 Syste m T ray Interface - Local Di rector y Quick Ac cess Local System T ra y Quick Di al List Director.
40 Cha pter 3 i 2050 So ftware Ph one inter faces P0988 431 Issue 03 Local Directory Interface The i2050 So ftware Phone Dir ect or y In terface allows the use r to mainta in a person al d irector y fo r placing calls. The directo ry may be store d with the i20 50 Software Phone itself (by defau lt in a local f ile named Dire ctory.
Chapter 3 i2050 Software Phone int erfaces 41 i2050 Software Pho ne Ins tallation Guide Figure 10 Direc tor y inte rface Calls ca n be made by s electing a contact en try and th en: • right c lickin.
42 Cha pter 3 i 2050 So ftware Ph one inter faces P0988 431 Issue 03 Figure 1 1 Dir ectory inte r f ace - m ak e a call Figure 12 Direc tor y inte rf ace - linking to an external direct or y Mak e a c.
43 i2050 Software Pho ne Ins tallation Guide Chapter 4 Nortel Networks i2050 Diagnostic Utility The Nortel Networks i 2050 Diagnosti c Utilit y is intende d for use b y groups th at provid e support for the Nor te l Net wor ks i2050 Soft wa re Phone .
44 Cha pter 4 Nor tel Network s i2050 D iagnosti c Utility P0988 431 Issue 03 Starting the i2050 Diagnostic Tool using the command line To start the i2050 Diagnostic Ut ility us ing a command lin e, you need t o know MS-DOS commands. If you do no t know MS-DOS commands, refer to th e documentat ion that came with your computer .
Chapter 4 Nortel Ne tworks i205 0 Diagnos tic Utility 45 i2050 Software Pho ne Ins tallation Guide Table 6 Audio c onnecti on data Dat a Description Stre am Vo lume Volume of the audio stre am in di cat ed in p ercen tage . Alerting V olume Volume o f the alert ing tone i ndicated in percentag e.
46 Cha pter 4 Nor tel Network s i2050 D iagnosti c Utility P0988 431 Issue 03 Sess ion da ta The sessi on data i ndicates when a session is start ed, stoppe d and in some cases a de tailed rea son why the app licati on was stopped. The sessi on data i nformatio n applies to the curre nt user of the i2050 Dia gnostic Ut ility.
Chapter 4 Nortel Ne tworks i205 0 Diagnos tic Utility 47 i2050 Software Pho ne Ins tallation Guide System Data (All Us ers ) The Syste m Data infor mation applie s to all users on the c omputer. Many i ndividual i tems can be overri dden by a use r. To determine a value i n use, look f irst in th e Current User Data table.
48 Cha pter 4 Nor tel Network s i2050 D iagnosti c Utility P0988 431 Issue 03 Utility O utput This sec tion contai ns the res ults save d from the ping and trace route di alog. It only appears i f the result s have been saved. It is overwri tten each t ime the uti lity dial og saves its data.
Chapter 4 Nortel Ne tworks i205 0 Diagnos tic Utility 49 i2050 Software Pho ne Ins tallation Guide Configuring the i2050 Diagnostic Utilit y to automatically update the diagnostic information To confi.
50 Cha pter 4 Nor tel Network s i2050 D iagnosti c Utility P0988 431 Issue 03 Changing the printer settings Y ou can modi fy print er selecti on or change the prin ter setu p. 1 On the File men u, click Print Setup . 2 Change the printer setting s and then cli ck the OK button.
Chapter 4 Nortel Ne tworks i205 0 Diagnos tic Utility 51 i2050 Software Pho ne Ins tallation Guide Displaying or hi ding the T oolb ar The i2050 Diagnos tic Uti lity Tool bar pr ovide s one c lick acces s t o seve ral i 2050 Di agnost ic Uti lit y options .
52 Cha pter 4 Nor tel Network s i2050 D iagnosti c Utility P0988 431 Issue 03 Accessing a dditional information To access additio nal infor mation abou t the i205 0 Diagnosti c Utility: 1 On the He lp menu, click About .
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Nortel Networks i2050 è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Nortel Networks i2050 - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Nortel Networks i2050 imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Nortel Networks i2050 ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Nortel Networks i2050, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Nortel Networks i2050.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Nortel Networks i2050. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Nortel Networks i2050 insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
