Manuale d’uso / di manutenzione del prodotto 1150E del fabbricante Nortel Networks
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Norte l Communication Ser ver 1000 IP Phone 1150E User Guide Title page.
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Revision history 3 Revision histor y October 2006 Standard 01.02. This document was up-issued to 01.02 to reflect a change in technical content found in the regulatory section. October 2006 S tanda rd 01.01. This document is issued to support Nortel Communication Server 10 00 Release 4.
Revision history 4.
Contents 5 Contents About the Nortel IP Phone 1150E . . . . . . . . . . . . . . . . . . . . 11 Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Telephone controls . . . . . . . . . . . . . . . . . . . . . . .
Contents 6 Choosing a ring type . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Enabling or disabling Call Timer . . . . . . . . . . . . . . . . . . . 51 Setting the call indicator light . . . . . . . . . . . . . . . . . . . . . . 51 Changing feature key labels .
Contents 7 Interflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Night Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 IP Phone 1150E non-ACD call features . . . . . . . . . . . . . . .
Contents 8 Using Radio Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 Using Voice Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104 Using the Voice Messaging c ontrol screens . . . . . . . . . . .
Contents 9 Regulatory and saf ety information . . . . . . . . . . . . . . . . . . 141 DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . 144 Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents 10.
About the Nortel IP Phone 1150E 11 About the Nor tel IP Phone 1150E The Nortel IP Phone 1150E pr ovides easy access to a wide range of business features. You r network administrator assigns features to your feature keys and provides you with passwords and other code s as required.
About the Nortel IP Phone 1150E 12 Basic features The IP Phone 1150E su pports the followin g features: • six self-labeled line/progr ammable with labels and indicators • four context-sensitive soft keys pr ov iding access to a maxim um of nine featur es Note: Some IP Phone 1150E phones are not configured to suppo rt soft key functionality .
About the Nortel IP Phone 1150E 13 • eight dedicated ACD fixed keys for Supervisor key configu ration with an integrated LED (configured by your system administrator): — Supervisor Talk/Listen —.
About the Nortel IP Phone 1150E 14 • wireless device support (Agent por t, only) through Bluetooth ® 1.2 compliant Audio Gateway Headset Profile) • language support: English, French, Swe d ish, D.
About the Nortel IP Phone 1150E 15 Te l e p h o n e c o n t r o l s This section de scribes th e controls o n your IP Ph one 1150E. In some geographic regions, the IP Phone 1150E is offered with key caps that have English text labels. Text in pa rentheses indicate s labels appearing on the key caps, for exam ple (Services).
About the Nortel IP Phone 1150E 16 Use the Volume control buttons to adjust the volume of the ringer, headset, and speaker. Press the top bu tton to increase the volume, and press the bottom button to decrease the volume. Use the Navigation keys to scroll through menus and lists appearing on the LCD display scree n.
About the Nortel IP Phone 1150E 17 Feature key (reserved for fu ture use) Activity key (reserved for future use) Use the Goodbye key to terminate an active call. Press the Emergency key to joi n the supervisor into a call that you jud ge to be an emergency situation.
About the Nortel IP Phone 1150E 18 When a message is waiting, the red Visual Alerter/Message Waiting indic ator flashe s. Also, this indicator flashes when the set ringer is on. When a data-related message , such as an instant message, is received , the blue Feature Status Lamp flashes.
About the Nortel IP Phone 1150E 19 Press the Services key an d use the navigation keys to access th e following items: • Telephone Options: — Volume adjustment — Contrast adjustment — Language.
About the Nortel IP Phone 1150E 20 (continued) • Password Admin: — Station Control Password Note: The Password Admin menu is not available on all IP Phone 1 150E phones.
About the Nortel IP Phone 1150E 21 Press the Message/Inbox key to access your voice mailbox. Note: This function is not available on all phones; consult your system administrato r . The following tele phone controls are IP Phone 1150E Super visor phones only.
About the Nortel IP Phone 1150E 22 T elephone display Your IP Phone 1150E has three displa y areas: • The upper display area provides line and feature key status.
About the Nortel IP Phone 1150E 23 Security features The following s ecurity featu res are av ailable on your IP Phon e 1150E: • Using encrypted calling • Managing your Station Control Passwor d (SCPW) Using encrypted calling Your IP Phone 1150E supports secure communication using SRTP media encryption.
About the Nortel IP Phone 1150E 24 Note: The default configuration for Password Protection is off. T o turn Password Protection on or o ff: 3. Press the Send/Enter key . 4. Use the dialpad to enter your passwor d at the prompt. 5. Press the Up/Down keys to scroll and highlight New Password .
About the Nortel IP Phone 1150E 25 2. Press the Up/Down navigation keys to scroll and highlight Change Protection Mode . 3. Use the dialpad to enter your passwor d (if Password Protection is enabled).
Entering and editing text 26 Entering and editing text You can enter and edit text on your IP Phone 1150E using the following methods: • “Entering text using the telepho ne dialpad” on page 27 .
Entering and editing text 27 When on a call, you can use the function keys (f1, f2, f3, f4, f5, f6, f7, and f8) to control the telephone. Ta ble 2 shows the function keys and their associated a ction during telephone calls.
Entering and editing text 28 To edit an entry in your Personal Dir ectory, press the Directory key, and select the desired entry from your Persona l Directory. T o edit text with the context-sensit ive soft keys: 1. Press th e Edit soft key. 2. Press th e Left/Right navigation keys to mov e through the text.
Entering and editing text 29 Done/Select/Enter Varies, depending on the state of your phone. More.. Access additional cont ext-sensitive soft keys. T able 3: Editing context-s ensitive soft key desc r.
Connecting t he components 30 Connecting the components Figure 4 shows connections on the IP Phone 1150E. Figure 4: IP Phone 1150E connections W ARNING *Ensure that th e protective rubbe r cap on the IP Phon e 1150E: Access or y Expan sion Module por t is in place when the por t is not in use .
Connecting the components 31 Before you begin Connecting the components of the phone CA UTION Damage to Equipme nt Do not plug your IP Phone 1150E into a regular telephone j ack. This results in sev e re damage to the IP Phone. Consult y our system administrator to ensure that you plug your telephone into a 10/100BaseT Eth er net jack.
Connecting t he components 32 1. Remove t he stand co ver. Pull upwa rd on the center catc h as indicated in Figure 5, and remove the stand cover. The cable routing tracks are now accessible. Figure 5: Removing the stand 2. Connect the AC power adap ter (optional).
Connecting the components 33 separately . T o use Power over Ethernet, where power is delivered over the CA T5 cable, the LAN must support Power over Ethernet, an AC adapter is not required. Note 2: Y ou must use CA T5e (or later) cables if you want to use gigabit Ethernet.
Connecting t he components 34 Figure 6: Cable rou ti n g t ra c k s 7. Wall-mount your phone (o ptional). Your IP Phone 1150E can be mounted either: — using the mounting hole s on the bottom of the .
Connecting the components 35 Complete steps 1-7, as needed, befo re you wall-mount your phone: Method A: Press the wall-mount lever , and pull the phone away from the stand.
Configuring Telephone Options 36 Configuring T elephone Options The IP Phone 1150E allows you to cu stomize certain characteristics. Screen prompts take you step-by-step throu gh procedures to keep you informed on the status of vario us settings.
Configuring Telephone Options 37 Using the T elephone Options menu Use the Telephone Options menu to access the following: • “Adjusting the volu me” on page 38 • “Adjusting the display sc re.
Configuring Telephone Options 38 Adjusting the volume To adjust the volume, press the Services key and select Telephone Options , and select Volu me adjustment... T o adjust the volume: 4. Press the Up/Down navigation keys to scroll and highlight an option (for example, Languag e… ).
Configuring Telephone Options 39 Adjusting the display screen contrast To adjust the LCD screen contrast, press the Servic es key, select Telephone Options , and se lect Contrast adjust ment .
Configuring Telephone Options 40 T o adjust the display screen contrast: Selecting a language The display is available in multip le languages. To choose a language, press the Services key, select Telephone Options , and select Language… Note: This language setting controls the language used by features on your phone only .
Configuring Telephone Options 41 Selecting date and time format Several date and time forma ts are available. Formats are based on the 12-hour and 24 -hour clocks.
Configuring Telephone Options 42 T o use Display diagnostics: Choosing a local dialpad tone The Local DialPad Tone op tion produces Dual-Tone Multi-Frequency (DTMF) so unds, a si ngle tone, o r no sound w hen you pr ess a key on the dialpad.
Configuring Telephone Options 43 Viewing phon e information The Set Info option displays the following phone- specific information: • IP address • Hardware ID of the IP Phone • Current firmware ve rsion To view phone information, press the Services key, select Telephone Options , and select Set Info .
Configuring Telephone Options 44 T o view diagnostic information: Selecting a headset type You can configure your IP Phone 1150E to select a headset type: •P l a n t r o n i c s •G N N e t c o m • Nortel Networks hand set To select a headset type, pr ess the Services key, select Telephone Options , and select He adset Type .
Configuring Telephone Options 45 Configuring call log options Use the call log option to co nfigure th e following pr eferences: • “Configuring the Caller s List log” on page 45 • “Configuri.
Configuring Telephone Options 46 Configuring New Call Indication You can configure your IP Phone 1150E to display a message to indicate that a new incoming call was received. The default configuration is On. To configure new call indicat ion, press th e Services key, select Telephone Options , and select Ca ll Log Option .
Configuring Telephone Options 47 Configuring Preferred Name Match You can configure your IP Phone 11 50E to display the name of the caller as defined in your Pe rsonal Directory. The default configuration is Off. To configure Preferred Name Match, press the Services key, select Telephone Options , and se lect Call Log Option .
Configuring Telephone Options 48 Configuring Area Code Setup Use the Area Code Setup menu to save up to three area co des. When an incoming call arrives with an area code that matches one of the three.
Configuring Telephone Options 49 T o edit area code display: 6. Choose one of the following: —P r e s s t h e Select soft key to s ave the configuration. — Press the Cancel soft key to keep the existing conf igurations. 1. Press the Up/Down navigation keys to scroll and highlight Area Code Setup .
Configuring Telephone Options 50 Choosing a ring type The Ring type… o ption configures the phone ri ng tone. To choose a ri ng type, press the Services key, select Telephone Options , and select Ring type… T o select a ring type: 6. Choose one of the following: —P r e s s t h e Select soft key to s ave the configuration.
Configuring Telephone Options 51 Enabling or disabling Call Timer The call timer measures how long you ar e on each call. To enable Call Timer, pre ss the Services key, selec t Telephone Options , and select Call Timer . When Call T imer is enabled, it is shown in the Date /Time area of the displa y .
Configuring Telephone Options 52 Changing feature key labels The Change fea t ure key label optio n renames the label displayed next to each feature key or restores the defaul t labels to the ke ys (collectively or individually).
Configuring Telephone Options 53 T o restore the default labels: To restore feature key labels, pr ess the Services key, sel ect Telephone Options , and select Ch ange feature key labels . 4. Choose one of the following: —P r e s s t h e Select soft key to save the changes and return to the Telephone Opti ons menu.
Configuring Telephone Options 54 Configuring the na me display format You can configure your IP Phone 1150 E to display the name of the incoming calling pa rty in the following formats: • first name.
Configuring Telephone Options 55 Using the Password Admin menu The Password Admin menu allows you to set or change you r SCPW and to enable or disable Password Protection. T o change your SCPW: 1. Press the Services ke y. 2. Press the Up/Down keys to scroll and highlight Password Admin .
Configuring Telephone Options 56 Note: The default configuration for Password Protection is off . T o turn Password Protection on or o ff: 8. Press the Select soft key to accept the new password. Note: If you ar e locked out of your IP Phone 1150E, or if you forget your SCPW , conta ct your system administrato r .
Configuring Telephone Options 57 6. Choose o ne of the f ollowing cont ext- sensitive soft keys: — Yes to accept the selection — No to return to the Directory menu 7.
Call Center Agent/Supervisor Features 58 Call Center Agent/Super visor Features This section describe s features and procedures common to both the Call Center Agent and th e Call Center Supe rvisor. Headset inter face Note: Refer to your distributor for recomme nded headset types for use with the IP Phone 1 150E.
Call Center Agent/Supervisor Features 59 Login with Agent ID and Multiple Queue Assignment (MQA) The process of logging in using MQA co nsists of entering your four digit Agent ID followed by a Supervisor ID (i f your queue requires one) followed by up to five ACD DNs and prio rity values (if priority values are being used) term inated by ##.
Call Center Agent/Supervisor Features 60 Dial your Agent ID # ACD DN 1 # A CD DN 2 # ACD DN 3 # ACD DN 4 # ACD DN 5 ## Dial your Agent ID, Supervis or ID ACD DN 1 # ACD DN 2 # ACD DN 3 # ACD DN 4 # AC.
Call Center Agent/Supervisor Features 61 To correct errors during the login proc edure: Default login If you usually use the same phone, you do not need to rep eat the entire login process at the beginning of each shift. The defa ult login places you in the same ACD queues and the same supervisor that the set had in the previous logi n.
Call Center Agent/Supervisor Features 62 Agent logout To logout: 1. Press the Make Busy Key an d disconnect the heads et. The LE D indicator lights steadily. Note 1: If you press the Make Busy Key again, the LED indicator will turn off. At this point your phone can accep t non- ACD calls, but you are logged out o f the queue.
Call Center Agent features 63 Call Center Agent features This section explains the features that are available to ACD agent positions. Use Activity Code This feature allows yo u to record the type of activity you are perf orming. On the Meridian 1, use the Activity Key and activity codes.
Call Center Agent features 64 Note: If you have the handset option and you pick up the handset, you must als o press a DN k ey , othe rwise the handset is not operable.
Call Center Agent features 65 The Emergency Key When you have an emergency situation: Use Not Ready Use the Not Ready Key, when perform ing post-call work. To be taken out of the queue: To be placed back in the queue: 1. Press the Emergency Key. The indicator flashes while your supe rvisor is called.
Call Center Agent features 66 Activate Make Set Busy Make Set Busy allows you to make your phone appear busy to all callers. To activa te Make Set Busy: To deactivate Make Set Busy: Making non-ACD calls An Individual DN allows you to m ake outgoing calls and to receive non- ACD incoming calls.
Call Center Agent features 67 To answer a non-ACD call: Contact your superv isor To answer your supervisor when your phone rings and the Supervisor indicator fla shes: If you are on a call and hear a buzz and the Supervisor indicator flashes: To call your supervisor: To return to the ACD call: 1.
Call Center Agent features 68 To Conference your Supervisor during a call in progres s: To Transfer to a supervisor, during a call in progress: Use W alkaway and Return from W alkaway Use this feat ure when yo u need to le ave your de sk during a n ACD call, during a non-ACD ca ll, or wh ile in the Not Ready state.
Call Center Agent features 69 To Walkaway while in Not R ead y mode (Not Ready LED or LCD indicator is on, and Not Ready is s hown on the display): To return fr om Walkaway: 2. Disconnect the headset before you leave. Note: Some headsets have a qu ick disconnect feature.
Call Center Agent features 70 1. Press the key next to the flashing indicator. Note 1: If a caller disconnects before you return from W alkaway , the Not Ready indicato r flashes.
Call Center Supervisor Features 71 Call Center Super visor Features In addition to the features described in this section, your networ k administrato r can assign any featur e lis ted in the “Agent features” section to a supervisor's phone (except Superviso r).
Call Center Supervisor Features 72 Answer Agent When your phone rings and the Answer Agent in dicator flashes: To disconnect an agent call: Answer Emergency When your phone buzzes and th e Answer Emergency indicator flashes: To disconnect fro m the emergency call: 1.
Call Center Supervisor Features 73 Call Agent To call an age nt : To leave Call Agen t st a te : Use the Superv isor Ob ser ve and Super visor Headset Por t The Supervisor Talk/Listen Key is located in the upper left corner of the IP Phone 1150E and has an associated LED.
Call Center Supervisor Features 74 To use the Supervisor Talk/Liste n feature: To use the Supervisor Observe feature for a two way conversation: To mute the Supervisor head set: Observe Agen t To observe an ag e nt : 1. Plug your headset into the agent phone.
Call Center Supervisor Features 75 Note: Y ou cannot observe an agent if the agent's call is on hold or if no calls are in progress . To talk to an agent you are obse rving: To leave the Observe state: 1. Press the Observe Ag ent Key. You now have a conference with the agent and the caller.
Call Center Supervisor Features 76 Interflow When the call backlog or the waiting time in the que ue exceeds a set threshold, Interflow forwards calls to a predefined target queue. The supervisor activates Interflow whe n the waiting time for the queue exceeds its threshold.
Call Center Supervisor Features 77 To transition to Night Se rvice: To exit Night Service: 1. Press the Night Key an d dial 8 (8=T for Transition ). The indicato r flashes. Calls in the queue remain in the que ue and new calls receive Night Service. 1.
IP Phone 1150E non-ACD call features 78 IP Phone 1150E non-ACD call features This section describes non-ACD fe atures commonly used for call processing.
IP Phone 1150E non-ACD call features 79 Using Predial The Predial feature allows you to enter and preview a number of up to 31 digits and make correc tions before you dial the number.
IP Phone 1150E non-ACD call features 80 Using Auto Dial Auto Dial lets you dedicate a feature key to a specific phone number. When the Auto Dial Key is pressed, the number is dialed autom atically. To use Auto Dial: To display t he Auto Dial number: To store an Auto Dial number: 1.
IP Phone 1150E non-ACD call features 81 Using Ring Again Use the Ring Again feature when you dial a number and receive a busy tone or no answer. The Ring Again featur e lets you know when the person you dialed is availab le or has used their phone. The feature notifies you when to red ial your par ty.
IP Phone 1150E non-ACD call features 82 To cancel Ring Again before notific ation: Using Last Number Redial Last Number Redial allows you to automatically redi al the last number you dialed. This fe ature must be enab led by your networ k administrato r.
IP Phone 1150E non-ACD call features 83 To store or change a Speed Call number: To make a Speed Call: 1. Press the Speed Call Controller Key. The screen displays Enter Code, then number . 2. Dial a one, two, or three dig it code. Use the Delete Key if you make a mist ake.
IP Phone 1150E non-ACD call features 84 Using System Speed Call System Speed Call allows you to make a call by dialing Speed Call cod es which may override your phone’s class of service restrictions. The System Speed Call feature is set up on the system by your netwo r k administrator.
IP Phone 1150E non-ACD call features 85 Using Hot Line The netwo rk administra tor can pr ogram a H ot Line Key t hat allows yo u to dial a specif ic number au tomatically.
IP Phone 1150E non-ACD call features 86 To answer an Intercom call while on a line other than your Intercom group line: Answering a call When you receive an incoming call on an Individual Line ( D N), your phone rings and the LCD indi cator flashes. To answer a call: 3.
IP Phone 1150E non-ACD call features 87 While on an active call This section de scribes fe atures tha t you can u se while on a n active call on an Individual Line ( D N). To place a call on Hold: Use the Hold feature when you are talking with one party and a second call comes in on a second Individual Li ne (DN).
IP Phone 1150E non-ACD call features 88 T ransferring a call Use the Transfer feature to red irect a call to a third party. To use the Transfer f eature: To go back to the original call if the transfer is incomplete: 1. Press the Transfer Key. The other party is on hold and you receive a dial tone.
IP Phone 1150E non-ACD call features 89 Using Timed Reminder Recall Timed Reminder Recall gives you a re minder tone when a call you transferre d is not answered . To use Timed Reminder Recall: If the transferred call is not answered, your phone rings: 1.
IP Phone 1150E non-ACD call features 90 Using Attendant Recall The Attendant Re call feature allows you to contact an attendant while on a call and connect the call to the attendant. To contact the atten dant while on a call: Using Call Park The Call Park feature allows a call to be held tempor arily and to be retrieved fr om any phon e.
IP Phone 1150E non-ACD call features 91 To park a call on a DN other than th e Sys te m Park DN: To retrieve a parked call: 1. Press th e Park Key. The screen displays Press OK to park call on 2190 (Where 2190 represents the default System Pa rk DN). 2.
IP Phone 1150E non-ACD call features 92 Calling Par ty Number/Charg e Account The Calling Party Number/Charge Accoun t feature allows you to record a caller’s number or char ge account number for accounting purp oses while on an esta blished call.
IP Phone 1150E non-ACD call features 93 To view the name of a second caller while on a call in progress : T racing a Malicious call Malicious Call Trace provides a wa y for you to trace nuisance calls. Th e feature is availab le for both internal an d external calls .
IP Phone 1150E non-ACD call features 94 To use Call Trace if you do not have a Call Tra ce Key: or 1. Press the Transfer Key or the Conference Key. 2. Dial the Malicious Call Trace FFC. 3. Press the Individual Line (DN) Key beside the flashing LCD indicator to return to the call.
Additional Call Features 95 Additional Call Features Using the buzz signal Buzz allows one person, whose phone is linked to another pho ne, to signal the other phone. The pe rson signaled hears a buzz. Use this feature to notify the other person of a call, a visitor, or a request.
Additional Call Features 96 To disconnect from the paging system: Char ging a call or charging a forced call Call Charge allows you to charge a call to a specific account. Forced Charge Account allows you to charge long-distance calls from a phone restricted to local calls.
Additional Call Features 97 To charge a call in progre ss: To charge a call to an account when y ou transfer a call: 5. Dial the number. 1. Press the Charge Key. The screen displays Select Charge type . 2. Press the Account Key. The screen displays Enter account number .
Additional Call Features 98 To charge a call to an account when you add someone to a conferenc e call: 4. Dial the number o f the phone where the call is to be transferred.
Additional Call Features 99 Using Enhanced Override Enhanced Override allows you to override an active call afte r you have attempted a Forced Camp-on. Use Enhan ced Override when you make either a simple ca ll or a consultation call (i.e., place a call on hold and call another party).
Additional Call Features 100 Using Forced Camp-on Forced Camp-on allows your phone to automa tically ring another phone as soon as that phone disconnects from its current call. Forced Camp-on allows you to camp-on both inte rnal and external calls. To use Forced Camp-on: 1.
Additional Call Features 101 To answer a camped-on call: Override Feature You can Override a busy signal and inter rupt another call. To override a busy/enga ged signal: To end the connection: 1. Press th e Individual Line (DN) Key beside the flashing LCD indicator .
Additional Call Features 102 Using Privacy Release Privacy Releas e allows one or more people who share your DN to join your call. To use Privacy Release while on an established call: Using Radio Page Some phone systems can ha ve an on-site Radio Paging system.
Additional Call Features 103 To use Automat ic Post selection: Note: Use this feature when the called party is either busy on the phone or away from the desk. T o page the called party there is no need to redial the num ber of the called party . 3. Dial the number of the party you want to page.
Additional Call Features 104 To use the Special Radio Pag ing features: If you carry a Radio Pager, you wil l receive a paging indica tion when another Meridian 1 phone user access the Radi o Paging system and dials your DN.
Additional Call Features 105 To respond to a voice call: Using the V oice Messaging contr ol screens The Voice Messaging control screens allow you to send commands while connected to your voice messaging system using the context-sensitive soft keys instead of the dial pad.
Additional Call Features 106 5. Press th e Play Key to play your first new message. Note: Use the More. . . Key to view additional message options. 6. Press th e Stop Key to pause playba ck of the message . Press Play to resume. or 7. Press th e Last Key to go to the pr evious message.
Additional Call Features 107 Activate Automatic Answerback When Automatic Answerback is active, your set automatically answers in handsfree mode after one ring . Note: When Automatic Answerback is ac tive, calls do not forward to your voice message service.
Additional Call Features 108 To answer an incomin g call in another Call Pickup Group: To answer a call at a specific exte nsion in any Pickup Group: Use Call W aiting Call Waiting puts your curr ent non- ACD call on hold, while you answer an incoming call.
Additional Call Features 109 To answer an incomin g call while on another call: To return to your first pho ne call: If you do not have a Call Waiting Key: 1. Press the Hold Key when you hear the tone. The Call Waiting status icon appears in the disp lay.
Additional Call Features 110 Forw ard calls The Call Forward featur e allows you to direct your calls to ring at another Line (DN). Yo u cannot fo rward calls w hile your ph one is ringing. To forward your calls: To view the number that your calls are being forwarded to: 1.
Additional Call Features 111 To cancel Call Forward: Forward internal calls only Internal Call Forward allows only calls or iginating at internal DNs to ring at another DN. Calls originat ing outside your Meridian 1 system will still ring at your phone.
Additional Call Features 112 To reinstate Inte rnal Call Forward to the same number: Use Remote Call For ward The Remote Call Forwa rd feature allows you (f rom any ph one other than your own) to forward calls directed to yo ur Individual Line (DN) to another phone.
Additional Call Features 113 To cancel Remote Call Forward: 6. Dial the number where you want to forward your calls. If you forward calls to an invalid number, you receive a fast busy tone. # 7. Press the # Key. 8. To forward calls to a previous call forward ph one numb er, skip step six above 1.
Additional Call Features 114 Secure your phone You can lock your phone with a passwor d so that no one can make calls on your Indi vidual Line (DN). To lock your p hone: To unlock your phone: 1. Press an Individual Line (DN) Key. 2. Dial the Electronic Lock Activate FFC and your Station Contro l Password.
Additional Call Features 115 To change your passwo rd (must be done from your phone): Set up a Conference call You can set up a Conference call for up to six people (includ ing yourself). Contact your network administrato r to determine the maximum number of people your system allows on a conference call.
Additional Call Features 116 If the person you atte mpt to add to the conference is unavailable: Join a call The Call Join feature allows you to connect an incoming call to a call already in progress there by creating a conference call. In order to use Call Join, your phone must be configured with either a second line ( D N) or a Call Waiting Key.
Additional Call Features 117 Selectable Conferee Display and Disconnect You can view the list of ac tive conferees by using the Conferee Selectable Display Key and disconnect any party that has been added to the conference call. To view active conferees: To disconnect a con feree: 3.
Additional Call Features 118 Use Group Call Group Call automatically calls membe rs of a predefined group, one at a time, until they have all answered. Ask your networ k administrator for details on how to create a conferen ce call group. To call group members: 2.
Additional Call Features 119 To answer a Group Call: 1. Press th e Group Call Key or enter the Group Call FFC. The feature automatically calls all group members. The icon flashes until all membe rs answer. Their phon e numbers appear on the display a s they answ er.
Additional Call Features 120 To end a Group Call: 1. Press the Goodbye key. Note: When the person who made the group call disconnects, the call terminates for all members o f the group. However , the membe rs of the Group Call can disconnect from the call and not affect other members on th e call.
Additional phone features 121 Additional phone features The following features are de scribed in this section: • “Using the Personal Dire ctory” on page 121 • “Using the Callers List” on p.
Additional phone features 122 T o edit an entry: 3. Press the Next soft key. 4. Use the dialpad to enter the phone number. 5. Do one of the following: — Press the Done soft key to save the new entry. — Press the Cancel soft key to return to the Add screen.
Additional phone features 123 T o delete an entry: T o search for an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Delete soft key. 3. Choose one of the following: —P r e s s t h e Confirm soft ke y to delete the entry.
Additional phone features 124 Using the Callers List The Callers Lis t feature lo gs all incoming ca lls. The Callers List can store up to 100 entries. When the list is full, the system overwrites the oldest entry. Use the Callers List fe ature to review missed calls and to dial calls.
Additional phone features 125 T o dial an entry: T o delete an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Dial sof t key. 1. Press the Up/Down navigation keys to scroll and highlight the desired entry.
Additional phone features 126 T o delete the entire Callers List: Using the Redial List The Redial List fe ature logs all ou tgoing calls. Redial List can stored up to 20 entries. When the list is full, the system overwrites the oldest entr y. Use the Redial List feature to revie w calls made, and to redial previously dialed calls.
Additional phone features 127 T o dial an entry: T o delete an entry: T o delete the entire Redial List: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Dial sof t key. 1. Press the Up/Down navigation keys to scroll and highlight the desired entry.
Additional phone features 128 Using V ir tual Office The Virtual Office (VO) feature provides a service you can use while you are away from your de sk to transf er calls, and all your offic e phone features, to a remote phone.
Additional phone features 129 the IP Phones on which you can use Virtual Office to connect to your IP Phone 1150E. Note: A Virtual Office login from an IP Phone 1150E to an IP Phone 1 120E or IP Sof tphone 2050 is blocked in certain situations. Consult your system administrator .
Additional phone features 130 A successful login transfers all the feat ures , time, date, an d t ones to yo ur Remote phone from your Office phone. Using Vi rtual Office on your Remote phone Because .
Additional phone features 131 Figure 8: Logged in to an IP Phone 1150E Figure 9 shows an IP Phone 1120E logged in as a Remote phone to an IP Phone 1150E Office phone. Fewer display lines are availa ble on the 1120E, so the display provides less information.
Additional phone features 132 Figure 10 shows an IP Softphone 20 50 logged in as a Remote phone to an IP Phone 1150E Office pho ne. In this case, the information display is arranged in a different fashion, but all the information is visible at one time.
Additional phone features 133 Figure 11: Offic e phone displ ays the message Logged Out When activate d for Virtual Office by a Remo te phone, your Office phone is logged out and no longer op erational. If th is is the case when yo u return to your office, you can disconnect th e remote login and regain control of your Office phone.
Additional phone features 134 T o regain operation of a phone being used for Vi rtual Office: Logging out of Vir tual Office While working on a Remote phon e, you can log out of Virtual Office using the following steps.
Additional phone features 135 T roubleshooting Vir tual Office Virtual Office can cause erro r messa ges to display on-screen. Table 6 lists error messages and describes actions to correct the causes.
Additional phone features 136 Permission Denied (1) Remote phone has no Station Control Password. Notify system administra tor. Permission Denied (3) Incorrect User ID entered. Enter correct User ID. Remote phone has no Station Control Password. Notify system administra tor.
Additional phone features 137 Using Media Gateway 1000B The Media Gateway 1000B (MG 1 000B) provides a means of extending CS 1000 Release 4.5 fe atures to one or more remotely located branch offices using the Branch Office featur e. A branch office is a remote location in the networ k where IP Phones, PSTN access, and TDM phones are located.
Additional phone features 138 Local Mode. W hen in Lo cal Mode, t he phone dis plays the me ssage LOCAL MODE . Using T est Local Mode Use Test Local Mode to check Lo cal Mode functionality (make and receive phone calls). Test Local Mode is useful when provisionin g has changed for an IP Phone on an MG 1 000B Controller.
Additional phone features 139 T roubleshooting MG 1000B The MG 1000B can cause error messag es to display on-screen. Table 7 lists error messages and describes actions to correct the causes. 3. Press the Send/Enter key (the phone registers back to the main office) .
Additional phone features 140.
Regulatory and safety information 141 Regulator y and safety information This equipment has been te sted and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reaso nab le protection against harmful interference in a resident ial installation.
Regulatory and safety information 142 • This is a Class B product. In a domestic environment this product can cause radio interference in which case the user must take adequate measures.
Regulatory and safety information 143 European Community EN 55022 Class B Emissions: Information technology equipment - Radio disturbance EN 55024 Information technology equipment - Immunity character.
Regulatory and safety information 144 DenAn regulator y notice for Japan Other US/Canada : Hearing Aid Compatibility (HAC) as per FCC Part 68 This equipment complies with the CE Marki ng requirements. EU Countries: This device complies with the essential requir ements and other relevant provisions o f Directive 1999/5/EC.
Terms you should know 145 T erms you should know Calling Par ty Name Display Information appearing on the L C D display screen, such as the caller ’s name and phone number .
Terms you should know 146 Feature display An area that shows status infor mat ion about the feature in use. It also displays the name and status of the active session. Feature Status Lamp indicator An LCD or an LED that indicates a data message, con tact, or feature status by a flash, wink, steady on, or of f.
Terms you should know 147 Navigation keys Keys used to scroll through menus and lists appearing on the LCD display screen. Off-ho ok Any line selected to make a call or receive an incoming call.
Terms you should know 148 programmable laye rs. These keys are also used to co nfigure parameters in the T elephone Options menu. Special dial tone The three consecutive tones follow ed by dial tone that yo u hear when accessing phone feature s.
Index 149 Index A About the IP Phone 2004 145 ACD calls 63 Activity code 63 agent ID 59 agent keys 71 Agent Retur n 68 Agent Walkawa y 68 announcemen t 95, 104 Answer Agent 72 answer calls 86 Answer E.
Index 150 Directory Number 145 Display Key 92, 93 Display Network Diagnostics Utili- ties 20 DN 145 E Electronic Lo ck 114 Emergency supervisor 72 End ACD call 64 Enhanced O verride 99 Expand key 16 F.
Index 151 Message waiting in dicator 18, 148 More key 15 Multiple Appearance Dir ectory Number (MADN) 102 Multiple Queue Assignment (MQA) 59 Mute key 17 N Navigation keys 16, 147 Night Service 76 Non-.
Index 152 113, 115 Station Control Password (SCPW) 148 Status Messages 148 Supervis or 59, 6 7 Supervis or ID 59 Switchhoo k 148 System or Switch 148 System Speed Call 84 T Telephone Options 37 Test L.
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Norte l Communication Ser ver 1000 IP Phone 1150E User Guide www .nortel.com Copyright © 2006 Nortel Networks. All rights reserved. The informatio n in this document is subject to change without noti ce.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Nortel Networks 1150E è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Nortel Networks 1150E - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Nortel Networks 1150E imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Nortel Networks 1150E ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Nortel Networks 1150E, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Nortel Networks 1150E.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Nortel Networks 1150E. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Nortel Networks 1150E insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.