Manuale d’uso / di manutenzione del prodotto UNIVERGE NEAX 2000 IPS del fabbricante NEC
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U NIVERGE NEAX 2000 IPS INTERNET PRO T OC OL SERVER Request For Proposal (RFP) Reference Guide May 2006.
NEC Unified Solutions, Inc. LIABILITY DISCLAIMER NEC Unified Solutions, Inc. reserves the right to change the specifications, functions, or features, at any time, without notice. NEC Unified Solutions, Inc. has prepared this document for use by its employees and customers.
UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page i Issue 6 Chapter 1 Introduct ion .......................................................................................................................................... 1 Overview of NEC .
Page ii UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Issue 6 Chapter 8 System Administration .............................................................................................. .......................... 1 System Administration .
UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page iii Issue 6 Chapter 13 Voi ce over IP (VoIP) .............................................................................................. ............................. 1 VoIP Solutions .
Page iv UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Issue 6 Chapter 18 Call Accounting ................................................................................................... ............................... 1 AIM WorX ™ .
UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 1-1 Issue 6 Chapter 1 Introduction Overview of NEC NEC Corporation was founded in 1899. NEC worldwide is built on a strong tradi tion and global heritage. NEC was created out of a joint venture between Western Electric from America and a Japanese investment group.
Chapter 1 Introduction Page 1-2 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Issue 6 The Invention Age NEC began its solid tradition with some of the first manual telecommunications systems in Japan.
Chapter 1 Introduction UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 1-3 Issue 6 The Information Age Once again, NEC is delivering powerful comm unications systems. Systems that interface today’s computers and telephones deliver a broad s pectrum of integrated answers to today’s modern communication challenges.
Chapter 1 Introduction Page 1-4 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Issue 6 Communications NEC is one of the world’s top suppliers in the production and distribution of communications equipment.
Chapter 1 Introduction UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 1-5 Issue 6 Assets NEC’s ability to manufacture and market its offerings depends in large part on its ability to remain profitable.
Chapter 1 Introduction Page 1-6 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Issue 6 NEC Unified Solutions, Inc. Established (PRIVATE) 1963, as a subsidiary of NEC Corporation, Tokyo, Japan Headquarters 6555 North State Highway 161 Irving, Texas 75039-2402 PHONE: (214) 262-2000 Revenues $3.
Chapter 1 Introduction UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 1-7 Issue 6 Major Product Areas PUBLIC NETWORKING Asynchronous Transfer Mode (ATM) Switching Broadband Ac.
Chapter 1 Introduction Page 1-8 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Issue 6 Vertical Markets The U NIVERGE NEAX 2000 IPS is a full-featured IP based communications system that addresses the telecommunications ma rket by providing a rich feat ure set of both Key and PBX features.
Chapter 1 Introduction UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 1-9 Issue 6 3.) Flexible Line Size - Innovative Modular hardware and software design allows from 64 ports up to 1020 ports in a main plus remote environment.
Chapter 1 Introduction Page 1-10 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Issue 6 9.) Intelligent Digital Multifunction Term inal - In addition to supporting conventional station equipment, the U NIVERGE NEAX 2000 IPS can be equipped with the Dterm series digital electronic multifunction terminals.
Chapter 1 Introduction UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 1-11 Issue 6 U NIVERGE NEAX 2000 IPS In the modern information-based economy, time ly access to accura te information is an essential resource for every successful organiza tion.
Chapter 1 Introduction Page 1-12 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Issue 6 The illustration below shows a typical system layout. Station to Stat ion Connection For DtermIP to DtermIP connection (Peer to P eer connection), the voice data is transmitted an d received directly between DtermIPs on the LAN.
Chapter 1 Introduction UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 1-13 Issue 6 Hybrid System of IP (peer-to-peer connection) and TDM Switching The U NIVERGE NEAX 2000 IPS supports both pure IP switching (peer-to-peer connections) and Time Division Switching (TDM).
Chapter 1 Introduction Page 1-14 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Issue 6 Universal Slot One PIM provides 12 card slots for Line/Trunk (LT). Also, these card slots can be used for Application Processor (AP) cards without complicated limitations.
Chapter 1 Introduction UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 1-15 Issue 6 U NIVERGE NEAX IPS DML The U NIVERGE NEAX IPS DML ( Internet Protocol Se rver Distributed Model Local) is a U NIVERGE NEAX IPS DM that has been optimized for Small Office Stand Alone IP Solution with from 10 to 100 IP telephones.
Chapter 1 Introduction Page 1-16 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Issue 6 Advantages of Remote PIM The system regards the terminals accommodated in both Main Site and Remote Site as the extensions in the same office.
Chapter 1 Introduction UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 1-17 Issue 6 Stand Alone System Capacity IPS System Capacity (Single MP Sy stem) Capacity Per PIM Note Item PIM1 PIM2 PIM3 PIM4 PIM5 PIM6 PIM7 PIM8 64 128 192 256 320 384 448 512 (No.
Chapter 1 Introduction Page 1-18 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Issue 6 IPS System Capacity (Single MP Sy stem cont’d) Capacit y Per PIM Note Item PIM1 PIM2 PIM3 PIM4 PIM5 PIM6 PIM7 PIM8 Attendant Terminal (Dterm ATT Position) Max.
Chapter 1 Introduction UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 1-19 Issue 6 IPS System Capacity (Dual MP Sy stem) Capacit y Per PIM Note Item PIM1 PIM2 PIM3 PIM4 PIM5 PIM6 PIM7 PIM8 64 128 192 256 320 384 448 512 (No. of Ports) LT Card (No.
Chapter 1 Introduction Page 1-20 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Issue 6 IPS System Capacity (Dual MP Sy stem, Cont’d) Capacit y Per PIM Note Item PIM1 PIM2 PIM3 PIM4 PIM5 PIM6 PIM7 PIM8 Attendant Terminal (Dterm ATT Position) Max.
Chapter 1 Introduction UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 1-21 Issue 6 IPS DM/IPS DML System Capacity Capacity Per MC Number of PHYSICAL MODULAR CHASSIS 1 2 No. of ports 56 112 LT card Note 1 No. of cards 7 14 No. of ports Max.
Chapter 1 Introduction Page 1-22 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Issue 6 IPS DM/IPS DML System Capacity Cont Capacity Per MC Number of PHYSICAL MODULAR CHASSIS 1 2 Built-in Router Max. 1 card per Site DTMF Sender Max.
Chapter 1 Introduction UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 1-23 Issue 6 IP Remote Network Capacity Total System Capacity (Main plus Remote) Item Capacity LT Ports 1020 AP Ports 256 Analog Single Line Tel. + Dterm 980 IP PAD (No.
Chapter 1 Introduction Page 1-24 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Issue 6 IPS DMR Capacity Capacity Per MC Number of PHYSICAL MODULAR CHASSIS 1 2 No. of ports 56 112 LT card Note 1 No. of cards 7 14 No. of ports Max. 256 ports per network AP card No.
UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 2-1 Issue 6 Chapter 2 System Architecture The U NIVERGE NEAX 2000 IPS family consists of the IPS, IPS DM, IPS DML and IPS DMR.
Chapter 2 System Architecture Page 2- 2 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Issue 6 Hardware Design The U NIVERGE NEAX 2000 IPS hardware is designed to provide the best o.
Chapter 2 System Architecture UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 2-3 Issue 6 Integration In addition to the application processors manufactured by NEC, the U NIVERGE NEAX 2000 IPS systems also deliver an open architecture for int egration with ot her manufacturers.
Chapter 2 System Architecture Page 2- 4 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Issue 6 U NIVERGE NEAX 2000 IPS System Configuration The U NIVERGE NEAX 2000 IPS consists of s.
Chapter 2 System Architecture UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 2-5 Issue 6 Module and Installation Hardware The U NIVE RGE NEAX 2000 IPS is comprised of up to 8 Port Interface Modules (PIM’s). For installing the PIM’s in various installation methods, additional installation hardware is required.
Chapter 2 System Architecture Page 2- 6 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Issue 6 Installation Hardware Base/Top Assembly The Base/Top Assembly includes a Base Unit and a Top Cover for the PIM. One Base/Top Assembly is required for each PIM stack.
Chapter 2 System Architecture UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 2-7 Issue 6 U NIVERGE NEAX 2000 IPS SYSTEM POWER SUPPLY AC/DC Po wer Supply The AC/DC Power Card is mounted in the left side of ea ch PIM. The AC/DC Power card provides power to all circuit cards, which reside in the PIM.
Chapter 2 System Architecture Page 2- 8 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Issue 6 Cabling The internal and external cabling for the U NIVERGE NEAX 2000 IPS is as follow.
Chapter 2 System Architecture UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 2-9 Issue 6 External Cabling IP Connection MP with PZ-M606-A and IP PAD Name Code Qty Remarks IP TRK BUS CA 1 / V C T IP TRK BUS Cable 0.1m (0.33ft) (Included in SPN-16VCTA IP PAD) IP Trunk (H.
Chapter 2 System Architecture Page 2- 10 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Issue 6 Built-in SMDR/MCI on MP The MP card provides RS-232C interface ports for SMDR/MCI connection. No. 0/1 Port: Async. : 1200/2400/4800/9600/19200 bps Connection to SMDR is made on a port basis by a front cable .
Chapter 2 System Architecture UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 2-11 Issue 6 U NIVERGE NEAX IPS DM/IPS DML/IPS DMR System Configuration IPS DM/IPS DML Modular Chassis (MC) The U NIVERGE NEAX IPS DM consists of one to three MODULAR CHASSIS depending on the system configuration.
Chapter 2 System Architecture Page 2- 12 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Issue 6 IPS DMR Modular Chassis (MC) There are 2 types of MODULAR CHASSIS; "Physi cal MODULAR CHASSIS" and "Virtual MODUL AR CHASSIS ".
Chapter 2 System Architecture UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 2-13 Issue 6 Modular Chassis (MC) Installation The MODULAR CHASSIS can be installed on the desktop or into the 19-inch rack only .
Chapter 2 System Architecture Page 2- 14 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Issue 6 System Power Supply and Cooling Fan AC/DC Po wer Supply The AC/DC Power Card is mounted in the rear side of each MODULAR CHASSIS. The AC/DC Power card provides power to all circuit cards, which are resided in the MODULAR CHASSIS.
Chapter 2 System Architecture UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 2-15 Issue 6 Software Architecture The U NIVERGE NEAX 2000 IPS systems offer very attractive system starting points. Listed below are the System/Expansi on Packages available with the U NIVERGE NEAX 2000 IPS family.
Chapter 2 System Architecture Page 2- 16 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Issue 6 U NIVERGE NEAX IPS DM/IPS DML System Packages Description Remarks UNIV IPS DML IP SY.
Chapter 2 System Architecture UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 2-17 Issue 6 IP REMOTE PIM PACKAGES Description Remarks UNIV IPS DMR SYS PKG-E IPS DM(E) UNIV PIMMJ SPN-CP31-C (CPU) PZ-M606-A SPN-8IPLA IP PAD-C AC CORD-E-U Rack Mount Kit 24 Port Patch Panel DMR Package for Remote PIM.
Chapter 2 System Architecture Page 2- 18 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Issue 6 Software Keys/Licenses The U NIVERGE NEA X 2000 IPS systems offer both TDM Software Keys and Peer-to-Peer IP Seat Licenses, which are designed with modularity in mind.
UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 3-1 Issue 6 Chapter 3 System Highlights Processors The U NIVERGE NEAX 2000 IPS, IPS DM, IPS DML and IPS DMR are dist ributed multiprocessor systems. Their control system consists of a Main Processor (MP), Firmware Processors (FP), and Application Processors (AP).
Chapter 3 System Highlights Page 3- 2 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Issue 6 Major specifications and functionality of the U NIVERGE NEAX 2000 IPS MPs are shown belo.
Chapter 3 System Highlights UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 3-3 Issue 6 Application Processor (AP) Application Processors communicate directly to the MP, bypassing the FP. Features such as SMDR, Property Management System (PMS), Digital Trunks ( T1), CCIS, etc.
Chapter 3 System Highlights Page 3- 4 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Issue 6 Reliability and Availability Mean Time Between Failures (MTBF) The MTBF represents the minimum time frame i n wh ich a failure of any common equipment --such as processors, memory, switching, and etc.
Chapter 3 System Highlights UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 3-5 Issue 6 Reliability and Availability Chart (Cont.) Reliability Description Fit MTBF Years MTBF Minute MTTR Minute Availability PN-2ILCA 5849 19.5 1025 6220 5 99.
Chapter 3 System Highlights Page 3- 6 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Issue 6 Reliability and Availability Chart (Cont.) Reliability Description Fit MTBF years MTBF Minute MTTR Minute Availability DTR-1-1 TEL 1359 84 44180640 5 99.
Chapter 3 System Highlights UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 3-7 Issue 6 Mean Time To Repair (MTTR) The Mean Time To Repair has been studied with the following conditions: 1. A mid to high-level technical person will attend to the site for the detection of the fault and replacement of the faulty circuit board.
Chapter 3 System Highlights Page 3- 8 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Issue 6 System Traffic In regards to the traffic capac ity of electronic PABX, two kinds of descriptions are usually employed. One is Busy Hour Call Attempts (BHC A), which relates to the abilit y of the Central Processor Unit (CPU).
Chapter 3 System Highlights UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 3-9 Issue 6 Traffic Capacity In Erlang (For TDM Circuits) Calculation Procedure TDSW LC Internal Traffic (I-erl) LC STA LC External Traffic COT (E-erl) C .
Chapter 3 System Highlights Page 3- 10 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Issue 6 Traffic Capacity per Line (For TDM Circuits) Traffic capacity per line (erl/L) can be calculated in accor dance with the calculation procedure in Section 3.
Chapter 3 System Highlights UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 3-11 Issue 6 Erlang B Table Internal Call: 0.3 :0.4 :0.5 :0.6 :0.7 Traffic Distribution Line Trunk External Call: 0.7 :0.6 :0.5 :0.4 :0.3 4 COT 0.078 0.
Chapter 3 System Highlights Page 3- 12 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Issue 6 PEG Count The PEG counter is used for maintenance purposes to verify various data in the system. PEG counters can be set by system programming to start and stop by month, day, hour and minute.
Chapter 3 System Highlights UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 3-13 Issue 6 Number of Voice Channels per IP Trunk The maximum voice channels per IP Trunk card depends on the payload size as follows (payload size can be assigned in system programming): CCIS (Point-to-Multipoint) Payload Size G.
Chapter 3 System Highlights Page 3- 14 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Issue 6 IP PAD Calculation IP PAD Calculation Number of extensions 8 16 32 48 72 96 100 Legacy.
Chapter 3 System Highlights UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 3-15 Issue 6 IP PAD Calculation Number of extensions 120 200 208 264 300 320 376 432 Legacy: Number .
Chapter 3 System Highlights Page 3- 16 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Issue 6 System Specifications AC Power Requirements Description Specifications AC Input Voltage 90 to 132Vac or 180 to 264Vac; 47 to 64Hz AC Input Current 3.
Chapter 3 System Highlights UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 3-17 Issue 6 Transmission Characteristi cs (For TDM Circuits) Description Specifications PCM Coding System A-law/U-law Insertion Loss 0.
Chapter 3 System Highlights Page 3- 18 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Issue 6 Rotary Dial Pulse and DTMF Signaling (1) Rotary Dial Signal Specifications Description Receiving Sending Dial Speed 9 to 22 pps 10 pps +/- 0.
Chapter 3 System Highlights UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 3-19 Issue 6 Multi-frequency Compelled (MFC) – R2 SIGNAL (1) MFC Frequency Value Frequencies For w.
Chapter 3 System Highlights Page 3- 20 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Issue 6 Audible Tones and Ringing Signal Audible Tones Tone Frequency Interruption Dial Tone (DT) 350 Hz mixed with 440 Hz Continuou s Special Dial Tone (SDT ) 350 Hz mixed with 440 Hz 0.
Chapter 3 System Highlights UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 3-21 Issue 6 U NIVERGE NEAX IPS DM/IPS DML/IPS DMR System Specifications System Specifications Item Specifications System Capac ity LT ports: Max. 56 ports / MODULAR CHASSIS, (Max.
Chapter 3 System Highlights Page 3- 22 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Issue 6 IP Specifications Item Specifications Remarks Voice Encoding G.729a G.723.1 (5.3 k/6.3 k) G.711 8 kbps CS-ACELP MP-MLQ/ACELP 64 kbps PCM IP-PAD 8 or 32 channels per ca rd Automatically seized per call FAX Relay Method (T.
Chapter 3 System Highlights UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 3-23 Issue 6 System Compliance HIPAA Summary The security standards set forth within HIPAA require e.
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UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 4-1 Issue 6 Chapter 4 Equipment List Module/Installation Hardware This table shows the names and functions of the modules . Equipment Name Function Name Remarks SN1729 PIMMJ PIM Port Interface Module (PIM) Maximum 64 physical ports per PIM.
Chapter 4 Equipment List Page 4- 2 NEAX2000 IPS Request For Proposal (RF P) Reference Guide Issue 6 This table shows the name and functi ons of installation hardware. Equipment Name Remarks HANGER ASSEM (B) Wall Hanger Assembly One HANGER ASSEM is required per PIM for Wall Mounting Installation.
Chapter 4 Equipment List UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 4-3 Issue 6 Circuit Cards The circuit cards used for U NIVERGE NEAX 2000 IPS systems are divi ded into the followin g types. According to these card types, the mounti ng locations of card and port allocation of the Time Division Switch are varied.
Chapter 4 Equipment List Page 4- 4 NEAX2000 IPS Request For Proposal (RF P) Reference Guide Issue 6 Common Control Cards (Cont.) PN-CP31 MP Main Processor Card fo r Remote PIM (DML/DMR) Provides LAN c.
Chapter 4 Equipment List UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 4-5 Issue 6 Application Processor Cards The following table shows a summary of the Application Processor cards for U NIVERGE NEAX 2000 IPS systems.
Chapter 4 Equipment List Page 4- 6 NEAX2000 IPS Request For Proposal (RF P) Reference Guide Issue 6 Application Processor Cards (Cont.) Function Name Port Remarks Common Channel Handler for NO.7 CCIS SPN-SC00 CCH-D (AP) 1 Common Channel Handle r for CCIS (1/Trunk Route).
Chapter 4 Equipment List UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 4-7 Issue 6 Application Processor Cards (Cont.) Function Name Port Remarks SPN-AP00B DBM-C (AP) 2 Database Memory for Wireless Roaming and OAI Applications using Free Location Facility (FLF).
Chapter 4 Equipment List Page 4- 8 NEAX2000 IPS Request For Proposal (RF P) Reference Guide Issue 6 Line/Trunk (LT) Cards The following table shows a summary of the Line/Trunk (LT) cards for U NIVERGE NEAX 2000 IPS.
Chapter 4 Equipment List UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 4-9 Issue 6 Line/Trunk (LT) Cards (Cont.) Function Name Port Remarks ISDN Station SPN-2ILCA 8 2 Line ISDN Line Circuit Card • Provides a physical interface to ISDN Terminals.
Chapter 4 Equipment List Page 4- 10 NEAX2000 IPS Request For Proposal (RF P) Reference Guide Issue 6 Line/Trunk (LT) Cards (Cont.) Function Name Port Remarks SPN-32IPLAA IP PAD-E 32 32-channel IP-PAD card: • Provides Packet Assemb ly/Disassembly to accommodate Legacy Lin e/Trunk interface.
Chapter 4 Equipment List UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 4-11 Issue 6 Line/Trunk (LT) Cards (Cont.) Function Name Port Remarks PN-8COTS 8 8-line Central Office Trun k Card (Loop Start/ Ground Start Trunk): Provides loop detection, sending/detecting ground on Tip/Ring wire.
Chapter 4 Equipment List Page 4- 12 NEAX2000 IPS Request For Proposal (RF P) Reference Guide Issue 6 Line/Trunk (LT) Cards (Cont.) Function Name Port Remarks Conference Trunk PN-CFTB 10 6-/10-Party Conference Trunk with Amp 6-party (1 CFTB card): 10 ports 10-party (2 CFTB cards): 20 ports PN-2DATA 4 2-circuit Digital Announcement Trunk (Max.
Chapter 4 Equipment List UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 4-13 Issue 6 Line/Trunk (LT) Cards (Cont.) Function Name Port Remarks Wireless Zone Transceiver interface SPN-4CSIA 16 4-circuit CS interface for U-interface ZT.
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UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 5-1 Issue 6 Chapter 5 Station Equipment Terminal Line Up A variety of terminal equipment may be connected to the U NIVERGE NEAX 2000 IPS systems.
Chapter 5 Station Equipment Page 5- 2 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Issue 6 Inaset ITR-240G-1 (3” gray scale LCD and 16 programmable keys) ITR-320C-1 (5.1” color LCD and 32 pro grammable keys) ITR-320G-1 (5.
Chapter 5 Station Equipment UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 5-3 Issue 6 Specification for Analog Terminals Item Description Size 224mm x 165mm +/5mm(Length x Wi.
Chapter 5 Station Equipment Page 5- 4 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Issue 6 Call Handling Features Four Local Soft Key Controls (detail functions are dependent .
Chapter 5 Station Equipment UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 5-5 Issue 6 Dterm Series i (TDM) Multi-line Digital Terminals T he Dterm Series i, digital terminals have a use r-friendly ergonomic design and is available in six distinct digital models.
Chapter 5 Station Equipment Page 5- 6 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Issue 6 Standard features Adjustable Base Built-in Wall Mount Unit Four Local Soft K.
Chapter 5 Station Equipment UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 5-7 Issue 6 Terminal Options Item Description WM-R Unit Series i Multi-line Terminals with an AP (R)-R, AP (A)-R, CT (A)-R, and/or an IP- R Unit can be wall mounted using the WM-R Unit.
Chapter 5 Station Equipment Page 5- 8 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Issue 6 Dterm Series E (Multi-line Digital Terminals) The Dterm Series E terminals were strategically des igned to provide ergonomic form and user- friendly functions.
Chapter 5 Station Equipment UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 5-9 Issue 6 Descriptions of Series E Mult i-line Digital Terminals Description Remarks DTP-2DT – 1.
Chapter 5 Station Equipment Page 5- 10 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Issue 6 Description of Series E Multi-line Digital Terminals (Cont) Description Remarks DCU-60 –1 (WH) DCU-60 –1 (BK) This DSS/BLF/Add-On Console is eq uipped with 60 programmable line keys (each with a two-color LED).
Chapter 5 Station Equipment UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 5-11 Issue 6 Dterm Series E Accessories & Adapters Unit Description ADA-U Ancillary Device Adapter (ADA-U) The Ancillary Device Adapte r (ADA-U) allows for a direct connection to a tape recorder for logging/recording tel ephone calls.
Chapter 5 Station Equipment Page 5- 12 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Issue 6 Dterm Series E Accessories & Adapters (Cont) ACA-U AC Adapter Unit (ACA-U) The AC adapter provides t he Dterm Series E terminal with the voltage required to power the built-in long loop adapter, and APR units.
Chapter 5 Station Equipment UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 5-13 Issue 6 Dterm Series E Specifications Dterm Series E Digital Terminals (DTP-) DCU- 60 Feature/Function 2DT 8 8D 16D 32D Add-On DSS Housing color White White or Black Two colors LED Yes Yes Yes Yes Yes No No Line/Feature keys 2 8 8 16 16 48 ext.
Chapter 5 Station Equipment Page 5- 14 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Issue 6 Dterm Series E Line Conditions Loop Resistance and Distan ce (Long Loop circuit built-.
Chapter 5 Station Equipment UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 5-15 Issue 6 Dterm Cordless Terminals Dterm Cordless II (DTR-4R-2 BK) The Dterm Cordless II is fully digital and opera tes in the 900MHz frequency range.
Chapter 5 Station Equipment Page 5- 16 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Issue 6 Dterm Cordless Lite II (DTH-4R-1 BK) The Dterm Cordless Lite II is digital and operates in the 900 MHz narrow band frequency range.
Chapter 5 Station Equipment UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 5-17 Issue 6 Plantronics CT Cordless Package includes Base Unit, Handset (with a standard battery 6 hours of Talk Time or 3½ days of Standby), Belt Clip, M175 Headset, User Guide and AC Adapter.
Chapter 5 Station Equipment Page 5- 18 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Issue 6 INASET INASET terminals are members of the Dterm I P fam ily. INASET terminals have a Web browser with a large color display and a built-in multi-port Ethernet swit ch for connectivity to the user’s local PC.
Chapter 5 Station Equipment UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 5-19 Issue 6 applications are examples of centralized serv ices that could improve portability and use throughout the enterprise network. INASET Terminal Line UP.
Chapter 5 Station Equipment Page 5- 20 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Issue 6 Dterm PS III Wireless Handset The Dterm PSIII is a wireless handset designed to support the professional’s schedule and the special needs of people on the run.
Chapter 5 Station Equipment UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 5-21 Issue 6 Dterm SP30 SoftPhone The Dterm ® SP30 allows customers to capitalize on the advantages of a converged voice and data network whether they’re in the office or on the road.
Chapter 5 Station Equipment Page 5- 22 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Issue 6 Links with PC applications: Now you can collaborate on a white board application (Word ® or Excel ® document or any other application) that is operating on your PC and the PC at a dist ant site.
Chapter 5 Station Equipment UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 5-23 Issue 6 Benefits of this functionality: User has a reliable voice connection with the voice server.
Chapter 5 Station Equipment Page 5- 24 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Issue 6 File Transfer File transfer lets you send one or m ore files to dist ant Dterm SP30 users.
Chapter 5 Station Equipment UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 5-25 Issue 6 PB tone sending During a call, a PB tone of the dial number which is set on the member button can be se nt by selecting the [send PB tone] with a right-mouse click of speed dial number.
Chapter 5 Station Equipment Page 5- 26 UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Issue 6 PBX Specification (Must be p eer to peer IP enabled) Operation Environment NEAX 2000 I.
Chapter 5 Station Equipment UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Referenc e Guide Page 5-27 Issue 6 Service Conditions for Dterm Analog EXT 911 calls should not be made via remote term inals since the telephone number at the PBX location is sent to the emergency center.
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UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 6-1 Issue 6 Chapter 6 Trunking Type of Trunks The following list reflects the type of trunk and the package that supports it.
Chapter 6 Trunking Page 6-2 UNIVERGE NEAX 2000 IPS Request for Proposa l (RFP) Reference Guide Issue 6 Trunk Parameters Trunk Impedance 600/900 ohms (selectable by programming) Trunk Resistanc.
Chapter 6 Trunking UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 6-3 Issue 6 PN-AUCA This circuit card is used to either control two sin gle line telephones for off-premise extensions or for 2- line Direct Inward Dialing trunks.
Chapter 6 Trunking Page 6-4 UNIVERGE NEAX 2000 IPS Request for Proposa l (RFP) Reference Guide Issue 6 SPN-BRTC This card has one circuit of Basic Rate interface (2B+D) and provides connectivity for Voice, High Speed Data, Switched Video and G4 Fax calls to be placed and received via ISDN Basic Rate (BRI) to the ISDN Network.
Chapter 6 Trunking UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 6-5 Issue 6 PN-8RSTG (DTMF Receiver) The RSTA card receives DTMF signals sent by single line telephones, DID lines, and tie lines. This card mounts in any LT slot in any PIM and provi des 8 RST circuits per card.
Chapter 6 Trunking Page 6-6 UNIVERGE NEAX 2000 IPS Request for Proposa l (RFP) Reference Guide Issue 6 System Trunking Capacity IPS Trunking Capacity System Capacity Item 1PIM 2PIM 3PIM 4PIM 5PIM 6PIM.
Chapter 6 Trunking UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 6-7 Issue 6 IPS DM/DML Trunk Capacity Capacity Per MC Number of PHYSICAL MODULAR CHASSIS 1 2 IP-PAD No. of channel 32 64 Loop Start 56 112 DID w/4DIDA 28 56 Central Office Trunk (Lines) 2W/4W E&M 14 28 CCIS Trunk (Peer to Peer Connection) Max.
Chapter 6 Trunking Page 6-8 UNIVERGE NEAX 2000 IPS Request for Proposa l (RFP) Reference Guide Issue 6 Least Cost Routing (LCR) The U NIVERGE NEAX 2000 IPS provides extens ive Least Co st Routing capabilities.
Chapter 6 Trunking UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 6-9 Issue 6 Toll Restriction The toll code restriction data allows the system administrator to pr ogram certain restrictions for Tandem (trunk-to-trunk) and Outgoing calls.
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UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 7- 1 Issue 6 Chapter 7 Attendant Answering Position Attendant Console (SN716) The Attendant Console (SN716 DESKCON) has an ergonomic desi gn and provides full access to all PBX Console features.
Chapter 7 Attendant Answering Position Page 7-2 UNIVERGE NEAX 2000 IPS Request for Proposa l (RFP) Reference Guide Issue 6 SN716 DESKCON General Features Character LCD (4 x 40 c haracter) LCD .
Chapter 7 Attendant Answering Position UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 7- 3 Issue 6 Face Layout of the SN716 DESKCON (28) Alarm Posi t ion Avai labl e Position .
Chapter 7 Attendant Answering Position Page 7-4 UNIVERGE NEAX 2000 IPS Request for Proposa l (RFP) Reference Guide Issue 6 Functions and use of Keys and Lamp Indications Location Number Key or Lamp Designation Full Name Basic /Option Key/Lam p Function 1 L1-L6 Loop Basic Key The attendant answ ers the call associated to the particular loops.
Chapter 7 Attendant Answering Position UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 7- 5 Issue 6 Incoming Call Identification: These eight non-locking keys w ith associated lamps provide attendant access to specifi c types of incoming calls .
Chapter 7 Attendant Answering Position Page 7-6 UNIVERGE NEAX 2000 IPS Request for Proposa l (RFP) Reference Guide Issue 6 26 Position Busy Position Busy Basic Key & Lamp When the key is pressed, the lamp will light, and the console will become not availab le.
Chapter 7 Attendant Answering Position UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 7- 7 Issue 6 SN716 Specifications ITEM Interface and Power Options Q’ty Remarks PN-8DLCP 1/8 ATT Interface Card (-27V) Distance: Max. 984.
Chapter 7 Attendant Answering Position Page 7-8 UNIVERGE NEAX 2000 IPS Request for Proposa l (RFP) Reference Guide Issue 6 Business Attendant System (BAS) NEC’s Business Attendant System (BAS) is a powerfu l client/server PC-based tool for full-time and part-time NEAX PBX systems ans wering positions.
Chapter 7 Attendant Answering Position UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 7- 9 Issue 6 BAS: Benefits Centralized company database that can link and replicate with other databases, including AIM WorX . Sound playback and recordings on the operator telephone.
Chapter 7 Attendant Answering Position Page 7-10 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP ) Reference Guide Issue 6 Business Attendant System: Directory Both an internal directory and an external directory exist in the BAS system.
Chapter 7 Attendant Answering Position UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 7- 11 Issue 6 Business Attendant System: Speed Dials Pad Another versatile screen is the Speed Dial pad shown below : Up to forty (40) Speed Dial fields are available for each attendant.
Chapter 7 Attendant Answering Position Page 7-12 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP ) Reference Guide Issue 6 Business Attendant System : CCIS Network Information The following is a diagram of a simple CCIS network using the BAS . The Business Attendant System can run in t he above-pictured environment with the following limitations.
Chapter 7 Attendant Answering Position UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 7- 13 Issue 6 Business Application Environment Description Business AE UNIVERGE NEAX 2000.
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UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 8- 1 Issue 6 Chapter 8 System Administration System Administration In this system, the Customer Administration Terminal (CAT) or Maint enance Administration Terminal (MAT) is used for programming the system data.
Chapter 8 System administration Page 8- 2 UNIVERGE NEAX 2000 IPS Request for Proposa l (RFP) Reference Guide Issue 6 Service Conditions 1. Programmin g from a Customer Administ ration Terminal can only be used when the system is online. 2. All Multiline Terminals with LCD sc anned during initialization will be Cu stomer Administration Terminals.
C hapter 8 System Administration UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 8- 3 Issue 6 The method you use depends on how you installe d and configured the device to whic h you want to connect.
Chapter 8 System administration Page 8- 4 UNIVERGE NEAX 2000 IPS Request for Proposa l (RFP) Reference Guide Issue 6 Traffic Management The U NIVERGE NEAX 2000 IPS provides traffic management repor ts to be used for overall analysis of system performance.
C hapter 8 System Administration UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 8- 5 Issue 6 System Diagnostics When a fault occurs in the system, an audible and visual indica.
Chapter 8 System administration Page 8- 6 UNIVERGE NEAX 2000 IPS Request for Proposa l (RFP) Reference Guide Issue 6 MP Program Download The U NIVERGE NEAX 2000 IPS provides Online MP Program Download via IP network using the CP24C and CP31C.
C hapter 8 System Administration UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 8- 7 Issue 6 Program Download Service Conditions Do not reset the PBX and the MATWorX during MP program downloading. Do not pull out the LAN cable during MP program downloading.
Chapter 8 System administration Page 8- 8 UNIVERGE NEAX 2000 IPS Request for Proposa l (RFP) Reference Guide Issue 6 MA4000 Management System MA4000 Management System is a web based, powerful voice server management configuration suite.
UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 9- 1 Issue 6 Chapter 9 Feature Descriptions Business/Hotel/Data Feature List Account Code Attendant Delay Announce ment Add-On M.
Chapter 9 Feature Descriptions Page 9- 2 UNIVERGE NEAX 2000 IPS Request for Proposa l (RFP) Reference Guide Issue 6 Business/Hotel/Data Feature List (Cont.
Chapter 9 Descriptions UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 9- 3 Issue 6 Business/Hotel/Data Feature List (Cont.) Group Call by Pilot Number Dialing Mobility Access .
Chapter 9 Feature Descriptions Page 9- 4 UNIVERGE NEAX 2000 IPS Request for Proposa l (RFP) Reference Guide Issue 6 Business/Hotel/Data Feature List (Cont.
Chapter 9 Descriptions UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 9- 5 Issue 6 Business/Hotel/Data Feature Descriptions Account Code This feature, when us ed with Station .
Chapter 9 Feature Descriptions Page 9- 6 UNIVERGE NEAX 2000 IPS Request for Proposa l (RFP) Reference Guide Issue 6 Attendant Assisted Calling This feature allows a station user to ask an Attendant for assistance in originating a call. Three methods are available: non-delay, delay, and passing dial tone.
Chapter 9 Descriptions UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 9- 7 Issue 6 Attendant Lamp Check This function is used to check the st atus of keys, lamps, and LCDs mounted on the Attendant Console to verify that various operations of the Attendant Console are functioning normally.
Chapter 9 Feature Descriptions Page 9- 8 UNIVERGE NEAX 2000 IPS Request for Proposa l (RFP) Reference Guide Issue 6 Multi-Function Ke y This feature allows the top row of keys on the Attendant Console to perform and display multiple functions in accordance with the status of call processing.
Chapter 9 Descriptions UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 9- 9 Issue 6 Automatic Call Distribution (ACD) The Automatic Call Distribution (ACD) feature permits incoming calls to terminate to a prearranged group of st ations.
Chapter 9 Feature Descriptions Page 9- 10 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 Automatic Change to Daylight Saving Time This feature allows the 2000 IPS system clock to automatically change from standard time to daylight saving time, and vice versa.
Chapter 9 Descriptions UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 9- 11 Issue 6 Broker's Call This feature allows a Multiline Terminal or Single Line Telephone user to alternate between two parties, talking to one party while the other party remains on Hold on the same line.
Chapter 9 Feature Descriptions Page 9- 12 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 Call Forwarding - Bus y Line This feature permits a call to a busy extension to be routed to a pre-designated station, Attendant Console, or voice mail equipment.
Chapter 9 Descriptions UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 9- 13 Issue 6 Call Park - Tenant When a call is parked by Call Park - Tenant, the call can be retrieved from Call Park-Tenant by any station within the tenant from which the call was originally parked.
Chapter 9 Feature Descriptions Page 9- 14 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 Camp-on This feature provides selected stations or outside calls with Camp-On capability to a busy internal station. Two Camp-On methods are provided.
Chapter 9 Descriptions UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 9- 15 Issue 6 Conference (Six/Ten Party) This feature permits a station user or Attendant (conference leader) to establish a Conference among as m any as six or ten parties (including t he Conference leader).
Chapter 9 Feature Descriptions Page 9- 16 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 Data Line Security This feature allows line circuits that are used for data transmission to be protected from interruptions such as Attendant Camp-On, Executive Override, and Attendant Override.
Chapter 9 Descriptions UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 9- 17 Issue 6 Direct Inward System Access (DISA) This feature allows an outside caller to access the system using an exchange network connection without Att endant or station assistance.
Chapter 9 Feature Descriptions Page 9- 18 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 Message Waiting Console This feature allows a DCU-60-1 unit associated with a Multiline Terminal to be used as a Message Waiting (MW) Console.
Chapter 9 Descriptions UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 9- 19 Issue 6 Dterm Assistant Dterm Assistant is Web-based software, which resides on the server and prov.
Chapter 9 Feature Descriptions Page 9- 20 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 Feature Activation from Secondary Extension This feature allows t he Multiline Terminal user to access an appearance of another extension and program certain f eatures from that extension.
Chapter 9 Descriptions UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 9- 21 Issue 6 Hands-free Answerback This feature allows the station user to answer a voice call without lifting the handset. Hands-free Dialing and Monitoring This feature allows the st ation user to dial or monitor a call without lifting the handset.
Chapter 9 Feature Descriptions Page 9- 22 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 Manual Intercom The Manual Intercom groups have up to six Multiline Terminals sharing a common signal path.
Chapter 9 Descriptions UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 9- 23 Issue 6 Maintenance Administration Terminal The Maintenance Administration Terminal (MAT) is a personal computer (PC) that provides an interface to the PBX via the U NIVERGE NEAX 2000 IPS CPU card.
Chapter 9 Feature Descriptions Page 9- 24 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 Wide Area Telephone Ser vice (WATS) Access This feature allows any station user direct dial access to outgoing WATS lines.
Chapter 9 Descriptions UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 9- 25 Issue 6 Attendant Night Transfer When the Attendant Console is in Night Service, any operator directed calls (dial 0 calls) are automatically routed to a preprogrammed station.
Chapter 9 Feature Descriptions Page 9- 26 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 Optical Interface The Optical Interface Card (PN-M10) provides an internal optical fiber modem to the T1/E1 or Remote PIM network. The PN-M10 provides a bandwidth of 6.
Chapter 9 Descriptions UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 9- 27 Issue 6 Automatic Idle Retur n This feature returns a station to the idle state after 3 seconds of reorder tone is received due to the distant end disconnecting.
Chapter 9 Feature Descriptions Page 9- 28 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 Soft Keys According to the status of the Multiline Terminal, function keys (Soft Keys) are displayed in the third line on the LCD. If the status of Multiline Terminal changes, the Soft Keys will change automatically.
Chapter 9 Descriptions UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 9- 29 Issue 6 Save and Repeat This feature allows a Multiline Terminal to save a specific dialed number and then redial that number at a later time. Security Alarm This feature provides an indication on the Attendant Console when a contact closure occurs.
Chapter 9 Feature Descriptions Page 9- 30 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 Station Hunting - Secretarial This feature allows assignments to be given to members of Terminal and Circular Hunting groups to reroute calls (when their hunting group is all busy) to a back-up hunting group.
Chapter 9 Descriptions UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 9- 31 Issue 6 Central Office calls. Timed Queue When a user originates an outgoing trunk call and the called party is busy or does not answer, the caller can set the Timed Queue feature.
Chapter 9 Feature Descriptions Page 9- 32 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 Immediate Overflow -UCD This feature allows a call directed to a UCD group to immediately overflow to another UCD group, upon encountering an “all agents busy” condition.
Chapter 9 Descriptions UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 9- 33 Issue 6 Voice Mail Transfer This feature has two functions that provide streamlined transfer access to voice mail.
Chapter 9 Feature Descriptions Page 9- 34 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 CCIS Feature List Attendant Camp-On with Tone Indicatio n - CCIS LDN Night Connecti.
Chapter 9 Descriptions UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 9- 35 Issue 6 CCIS Features Descriptions Attendant Camp- On with Tone Indicatio n – CCIS This feature permits the Attendant, when the desired station at another switching office is busy, to hold an in-coming call in a special waiting mode.
Chapter 9 Feature Descriptions Page 9- 36 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 Call Forwarding - Int ercept - CCIS This feature allows ca lls to an inoperative nu.
Chapter 9 Descriptions UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 9- 37 Issue 6 Centralized E911 – CCIS This feature allows t he system to transmit a calling party number to the 911 Emergency system over CCIS tandem connection.
Chapter 9 Feature Descriptions Page 9- 38 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 Flexible Numbering of Sta tions – CCIS This feature allows voice and data station numbers to be assigned to any instrument in the CCIS network, based solely upon numbering plan limitations.
Chapter 9 Descriptions UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 9- 39 Issue 6 Multiple Call Forw arding - All Calls - CCIS This feature allows the last hop of a Multiple Call Forwarding - All Calls sequence to be forwarded over a CCIS network to a station in another office.
Chapter 9 Feature Descriptions Page 9- 40 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 Station-to-Stati on Calling – CCIS This feature permits any station user to dial another station directly, through CCIS, without Attendant assistance.
Chapter 9 Descriptions UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 9- 41 Issue 6 ISDN Feature List Addressing Advice of Charge - Display Call-By-Call Service Selection Call.
Chapter 9 Feature Descriptions Page 9- 42 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 ISDN Feature Descriptions Addressing The U NIVERGE NEAX 2000 IPS supports E.
Chapter 9 Descriptions UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 9- 43 Issue 6 Event-Based CCIS This feature allows a PBX customer who does not have a tie line (or when a.
Chapter 9 Feature Descriptions Page 9- 44 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 Q-SIG Feature List Calling/Connected Li ne ID Presentation (CLIP/COLP)/ Calling/Con.
Chapter 9 Descriptions UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 9- 45 Issue 6 Wireless Feature List Analog PBX Interface Announcement - PS No Answer / Announcement - PS .
Chapter 9 Feature Descriptions Page 9- 46 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 Table of Features by Configuration Type Adjunc t Type Integrated Type Feature Analo.
Chapter 9 Descriptions UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 9- 47 Issue 6 Wireless Feature Descriptions Analog PBX Interface This feature allows t he WCS to be integrated with many types of PBXs and to activate various PBX services by sending hook flash signal and DTMF tone.
Chapter 9 Feature Descriptions Page 9- 48 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 Group Call – 2Wa y Calling This feature permits a Dterm PS III, Multiline Terminal and Single Line Telephone to page a maximum of fifteen parties simultaneously, except the group call leader.
Chapter 9 Descriptions UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 9- 49 Issue 6 PS Authorization This feature is to c onfirm the identity of a Dterm PS III to avoid an unauthorized Dterm PS III from accessing the system.
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UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 10-1 Issue 6 Chapter 10 System Input/Output (I/O) Interfaces Station Message Detail Recording (SMDR) This feature provides a call record for outgoi ng Station-to-Trunk calls, incoming Trunk-to- Station calls (including Data Call), and tandem calls .
Chapter 10 System Input/Output (I/O) Interfaces Page 10-2 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 1400 IMS Format 1400 IMS Format is generally used to print call records on a serial printer and provides an easy to read format for printouts of outgoing / incoming call activity.
Chapter 10 System Input/ Output (I/O) Interfaces UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 10-3 Issue 6 MP built-in SMDR on IP ITEM Specifications Physical Layer Ethe.
Chapter 10 System Input/Output (I/O) Interfaces Page 10-4 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 Combinations for Center Office of Centralized Billing SMDR Former 2.
Chapter 10 System Input/ Output (I/O) Interfaces UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 10-5 Issue 6 b. SMDR with AP00 o AP00 without expansion memory (standard): up t.
Chapter 10 System Input/Output (I/O) Interfaces Page 10-6 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 Hardware Required for SMDR Description Qty Remarks SPN-AP00B MRC-C .
Chapter 10 System Input/ Output (I/O) Interfaces UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 10-7 Issue 6 Stations can set Call Forwarding or Split Call Forwarding - All Calls, No Answer, and Busy Line to the VMS. The system sends out incoming call information to the VMS.
Chapter 10 System Input/Output (I/O) Interfaces Page 10-8 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 Property Management System (PMS) The system provides a data interface to a locally provided Property Management System (PMS).
Chapter 10 System Input/ Output (I/O) Interfaces UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 10-9 Issue 6 PMS Interface PMS with AP00-B on an RS-232C Interface Item Des.
Chapter 10 System Input/Output (I/O) Interfaces Page 10-10 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Service Conditions 1. Only one Interface Port can be provided for PMS. 2. The system sends information relating to the following features to the PMS upon request from the PMS: Do Not Disturb Room Cut-o ff 3.
UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 11-1 Issue 6 Chapter 11 Open Application Interface System Outline The U NIVERGE NEAX 2000 IPS is equipped with an Open Ap plicat.
Chapter 11 Open Application Interfa ce Page 11-2 NEAX 2000 IPS Request for Proposal (RFP ) Reference Guide Issue 6 With a dynamic interactive directory and an Open Ap plication Interface (OAI) driven .
Chapter 11 Open Application Interfa ce UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 11-3 Issue 6 Brief Definition of Queues: Internal – extension to attendant calls within the PBX. External – calls coming into PBX from an undefined trunk type.
Chapter 11 Open Application Interfa ce Page 11-4 NEAX 2000 IPS Request for Proposal (RFP ) Reference Guide Issue 6 when the operator transfers the call to another party, or when a station transfers a call to the operator. The Number Entered box allows the operator to enter a known number for either a direct dial or a transfer.
Chapter 11 Open Application Interfa ce UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 11-5 Issue 6 BAS: Overhead Paging Most overhead paging is done by the creation of a direct trunk access key or a trunk access code. The BAS software does not have the ability to ut ilize these methods.
Chapter 11 Open Application Interfa ce Page 11-6 NEAX 2000 IPS Request for Proposal (RFP ) Reference Guide Issue 6 Open WorX : Business Receptionist (BR) The Open WorX ® Business Receptionist is a PC-based call-processing application designed primarily for departmental exec utive assistants.
Chapter 11 Open Application Interfa ce UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 11-7 Issue 6 BAS: Call Recording and Playback Apart from the directory, another powerful feature integrated into the Business Receptionist client is the ability to record conversations and playback greetings over the telephon e.
Chapter 11 Open Application Interfa ce Page 11-8 NEAX 2000 IPS Request for Proposal (RFP ) Reference Guide Issue 6 business user to define who they want to interact with in real-time – to complete those critical projects – and who they would prefer to “get back to” at a later time.
Chapter 11 Open Application Interfa ce UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 11-9 Issue 6 o Open WorX ® Comm unications Portal all ows staff members to manage all of th eir communications needs within a single win dow.
Chapter 11 Open Application Interfa ce Page 11-10 NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Issue 6 Open WorX : Location Status Information (LSI) LSI is a useful service that allows other system users to obtain information regarding your current location and status when you are away fr om your office.
Chapter 11 Open Application Interfa ce UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 11-11 Issue 6 MR: Benefits Read your messages even when away from your desk, from any Dterm phone set. Save valuable operator time because they no longer have to read the message back to the employee.
Chapter 11 Open Application Interfa ce Page 11-12 NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Issue 6 Open WorX : Incoming Call Assistant (ICA) Incoming Call Assistant (ICA) is a service that gives Dterm users a pow erful tool to manage incoming and outgoing calls.
Chapter 11 Open Application Interfa ce UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 11-13 Issue 6 ICA: Comparison of I CA and IPS Functionality Feature OpenWorX ICA 2000 Cal.
Chapter 11 Open Application Interfa ce Page 11-14 NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Issue 6 GCFC: Functionality The user can navigate completely through all the tasks required of the GCFC administrator with a simple point and click of the mouse.
Chapter 11 Open Application Interfa ce UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 11-15 Issue 6 If the user simply wishes to find someone inter nal to the company they can use the corporate directory. Clicking on the teleph one icon next to the person will d ial that person.
Chapter 11 Open Application Interfa ce Page 11-16 NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Issue 6 Desktop Location Status With Desktop, the user can set their status, includin g return date, return time, and alte rnate number with the click of a mouse.
Chapter 11 Open Application Interfa ce UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 11-17 Issue 6 Open WorX : Multiple CCIS Node Configuration OpenWorX is capable of hosting applications for multiple U NIVERGE NEAX 2000 IPS systems on a single server.
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UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 12-1 Issue 6 Chapter 12 Automatic Call Distribution (ACD) with MIS Automatic Call Distribution (ACD) An Automatic Call Distribution (ACD) featur e permits incoming call s to terminate to a prearranged group of stations.
Chapter 12 Automatic Call Distribution with MIS Page 12- 2 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 Service Conditions (Cont) 7. An ACD gro up number can be used as the destination statio n of Direct Inward Termination (DIT), or as a designated Night Service station.
Chapter 12 Automatic Call Distribution with MIS UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 12- 3 Issue 6 Immediate Overflow – ACD This feature allows a call directed to an ACD group to immediately overflow to another ACD group, upon encountering an “all agents busy” condition.
Chapter 12 Automatic Call Distribution with MIS Page 12- 4 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 The CallCenterWorX ACD 3.0 for Business suit e includes the Automatic Call Distribution (ACD) system and the Management Informati on System (MIS 3.
Chapter 12 Automatic Call Distribution with MIS UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 12- 5 Issue 6 6. Has dock able toolbars, which can be dragged to other locations on the working screen. The user can also build a personal toolbar of most frequently used icons.
Chapter 12 Automatic Call Distribution with MIS Page 12- 6 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 CallCenter WorX MIS The CallCenter WorX Management Information System (MIS 3.0) offers call center managers’ access to the most important r eal-time and historical data avai lable for workgroups.
Chapter 12 Automatic Call Distribution with MIS UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 12- 7 Issue 6 CallCenterWorX MIS 3.0 CallCenterWorX MIS 3.0 runs on the Windows XP and Windows 2000 operating systems. It provides MIS services for both CallCenterWorX – Business and CallCenterWorX Enterprise.
Chapter 12 Automatic Call Distribution with MIS Page 12- 8 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 Business System Capacities Capacities Item ACD CallCenter WorX ACD 3.
Chapter 12 Automatic Call Distribution with MIS UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 12- 9 Issue 6 PBX Requirements PBX Requirements Remarks PZ-M606-A On board Ether.
Chapter 12 Automatic Call Distribution with MIS Page 12- 10 UNIVERGE NEAX 2000 IPS R equest for Proposal (RFP) Reference Guide Issue 6 Q-Master 3.1 Q-Master is a scalable contact center solution offering high- end functionality at a reasonable price.
Chapter 12 Automatic Call Distribution with MIS UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 12- 11 Issue 6 Reports (Q-Control) Because access to timely and relevant informa.
Chapter 12 Automatic Call Distribution with MIS Page 12- 12 UNIVERGE NEAX 2000 IPS R equest for Proposal (RFP) Reference Guide Issue 6 Agent Desktop (Q-Desktop) As the importance of contact centers increases, so does th e need to monitor operational parameters.
Chapter 12 Automatic Call Distribution with MIS UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 12- 13 Issue 6 Callbacks (Q-Callback) Callback allows callers who are waiting in the queue to leave a message and then hang up.
Chapter 12 Automatic Call Distribution with MIS Page 12- 14 UNIVERGE NEAX 2000 IPS R equest for Proposal (RFP) Reference Guide Issue 6 Outbound Dialing (Q-Outdial) Why wait for your customers to call?.
Chapter 12 Automatic Call Distribution with MIS UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 12- 15 Issue 6 Que WorX4.0 Que WorX ® 4.
Chapter 12 Automatic Call Distribution with MIS Page 12- 16 UNIVERGE NEAX 2000 IPS R equest for Proposal (RFP) Reference Guide Issue 6 Immediate Customer Callback This feature allows callers, based on their est imated time to answer, to elect to receive a callback from an agent instead of waiting in qu eue.
Chapter 12 Automatic Call Distribution with MIS UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 12- 17 Issue 6 Screen Pop Provides an application that is installed at each agent’s de sktop. Agents can log into Que WorX and the CallCenter WorX system via this application.
Chapter 12 Automatic Call Distribution with MIS Page 12- 18 UNIVERGE NEAX 2000 IPS R equest for Proposal (RFP) Reference Guide Issue 6 Customized Announcem ents Que WorX can be configured with up to 89 custom announcements.
UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 13- 1 Issue 6 Chapter 13 Voice over IP (VoIP) VoIP Solutions The U NIVERGE NEAX 2000 IPS (Internet Protocol Server) is a communication system that can convert voice signals into IP packets and tran smit them through the same data communication line as IP network (Intranet).
Chapter 13 Voice Over IP (VoIP) Page 13- 2 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 Extended Enterprise IP Solution (Cont) Typical IP Gateway, Branch and Adap ter co .
Chapter 13 Voice Over IP (VoIP) UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 13- 3 Issue 6 IP Station IP station is a DtermIP terminal, Dterm Series E/ Series i with an IP Ad apter Unit, INASET, and Dterm SP30/SP30 ACD Softphone.
Chapter 13 Voice Over IP (VoIP) Page 13- 4 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 Peer-to Peer Connections between IP Enabled Dterm The IP stations can communicate with other IP stations over the LAN, on a peer-to-peer con nection basis.
Chapter 13 Voice Over IP (VoIP) UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 13- 5 Issue 6 Connections to Legacy Stations and Trunks The IP station can communicate with legacy stations and trunks (including H.323 trunks) via IP-PAD that converts voice packet data to PCM signals.
Chapter 13 Voice Over IP (VoIP) Page 13- 6 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 Automatic Program Download for IP Enabled Dterm This feature provides the method to download the latest firmware program of IP Enabled Dterm from the FTP/TFTP server automatically by system programming.
Chapter 13 Voice Over IP (VoIP) UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 13- 7 Issue 6 8IPLA/24IPLA PN-8IPLA card provides 8 channels of IP-PAD with VCT function per card. Adding PZ-24IPLA daughter-card on the 8IPLA card provides up to 32 channels of IP-PAD with VCT function.
Chapter 13 Voice Over IP (VoIP) Page 13- 8 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 12. Following parameters can be assigned on a Location basis.
Chapter 13 Voice Over IP (VoIP) UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 13- 9 Issue 6 Service Conditions on Le gacy Service Features 1. A DSS/BLF Console can be associated with th e IP Enabled Dterm terminal, but the console must be connected to a DLC card.
Chapter 13 Voice Over IP (VoIP) Page 13- 10 UNIVERGE NEAX 2000 IPS R equest for Proposal (RFP) Reference Guide Issue 6 5. When the IP terminal with a call in progress has the LAN cable extracted or a power-off occurs and restores, in this situation, “Double Assignment” is displayed on the LCD.
Chapter 13 Voice Over IP (VoIP) UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 13- 11 Issue 6 Service Conditions on Remote Connections 1.
Chapter 13 Voice Over IP (VoIP) Page 13- 12 UNIVERGE NEAX 2000 IPS R equest for Proposal (RFP) Reference Guide Issue 6 7. Because the IP station can have only two-operat ion mode (Location number), when the number of remote sites (Location numbers) is over two, there is a ca se that the appropriate communications may not be available.
Chapter 13 Voice Over IP (VoIP) UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 13- 13 Issue 6 Service Conditions on Auto matic Program Download 1. For program download, the FTP or TFTP server is required. 2. This service is available for the IP Enabled Dterm with Peer-to-Peer connections.
Chapter 13 Voice Over IP (VoIP) Page 13- 14 UNIVERGE NEAX 2000 IPS R equest for Proposal (RFP) Reference Guide Issue 6 Required Equipment for IP Station Equipment Name Function PZ-M606-A On board Ethernet Interface card.
Chapter 13 Voice Over IP (VoIP) UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 13- 15 Issue 6 CCIS Networking via IP (Peer-to -Peer Connections Basis) When the distant systems are 2000 IPS, the systems are connected on a peer-to-peer basis.
Chapter 13 Voice Over IP (VoIP) Page 13- 16 UNIVERGE NEAX 2000 IPS R equest for Proposal (RFP) Reference Guide Issue 6 CCIS Networking via IP (Non Peer -to-Peer Connections Basis) IP trunk connections over CCIS (No.
Chapter 13 Voice Over IP (VoIP) UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 13- 17 Issue 6 Service Conditions (IP CCI S via IP Trunk cards) 1.
Chapter 13 Voice Over IP (VoIP) Page 13- 18 UNIVERGE NEAX 2000 IPS R equest for Proposal (RFP) Reference Guide Issue 6 H.323 Connection VoIP (Voice over IP) allows the system to transmit voice conversations over a corporate Intranet using ITU-T H.323 protoc ol.
Chapter 13 Voice Over IP (VoIP) UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 13- 19 Issue 6 H.323 Features The following service features are available when connec ting with H.323 terminal (NEC product). For other vender products, confirmation test is required.
Chapter 13 Voice Over IP (VoIP) Page 13- 20 UNIVERGE NEAX 2000 IPS R equest for Proposal (RFP) Reference Guide Issue 6 H.323 IP Trunk Specifications Description Specifications QoS signaling IP Precedence/DiffServ (assigned on an IP trunk basis) Speech encoding/decodin g G.
Chapter 13 Voice Over IP (VoIP) UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 13- 21 Issue 6 FAX and Modem over IP This feature allows the system to transmit facsimile or modem communications over IP network, via Local Area Networks (LAN) and co rporate Wide Area Networ k (WAN).
Chapter 13 Voice Over IP (VoIP) Page 13- 22 UNIVERGE NEAX 2000 IPS R equest for Proposal (RFP) Reference Guide Issue 6 Service Conditions 1. IP-PAD and VCT are required for facsimile use on Peer-to-Peer CCIS network or Remote PIM over IP function. 2. PN-32IPLA (IP-PAD) card and PN-16VCTA (16 VCT) card do not support FAX or Modem over IP.
Chapter 13 Voice Over IP (VoIP) UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 13- 23 Issue 6 Required Equipment for FAX or Modem over IP Item Description Stock # Qty Remarks 1 PZ-M606-A 151492 1/Sys.
Chapter 13 Voice Over IP (VoIP) Page 13- 24 UNIVERGE NEAX 2000 IPS R equest for Proposal (RFP) Reference Guide Issue 6 Required bandwidth for FAX Connection • 32IPLA-A/16VCTA-A Connection Conditions Required Band width (One-way) T.30, G711, Payload=40ms 150 kbps (estimated) T.
Chapter 13 Voice Over IP (VoIP) UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 13- 25 Issue 6 Remote PIM over IP Remote PIM over IP targets users who have 1- 30 relatively small offices that accommodate 10-30 extensions at the Remote Site.
Chapter 13 Voice Over IP (VoIP) Page 13- 26 UNIVERGE NEAX 2000 IPS R equest for Proposal (RFP) Reference Guide Issue 6 Bandwidth Requirement Established Voice Calls With G7.23.1 (5.3k/6.3k) Compression With G729a ( 8k) Compression Without Compression (G.
Chapter 13 Voice Over IP (VoIP) UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 13- 27 Issue 6 Advantages The system regards the terminals accommodated in both Host Site and Remote Site as the extension s in the same office. Feature transparency is superior to CCIS.
Chapter 13 Voice Over IP (VoIP) Page 13- 28 UNIVERGE NEAX 2000 IPS R equest for Proposal (RFP) Reference Guide Issue 6 7. Remote Site automatically operates by itself (survival mode) when Keep Alive signal (sent every 30 sec) between the Host Site and Remote Sits is interrupted.
Chapter 13 Voice Over IP (VoIP) UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 13- 29 Issue 6 List of Service Features Operation X: Available ─ : Not Available Remote site S.
Chapter 13 Voice Over IP (VoIP) Page 13- 30 UNIVERGE NEAX 2000 IPS R equest for Proposal (RFP) Reference Guide Issue 6 Planning and Installation Vendor Support for Open System Standards The vendor should be committed to supporti ng open system industry standards, such as H.
Chapter 13 Voice Over IP (VoIP) UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 13- 31 Issue 6 Network Consideration There are several network considerations t hat must be met before deployment of IP Telephony. These items are: The network must support the Internet Protocol and the local interface must meet 802.
Chapter 13 Voice Over IP (VoIP) Page 13- 32 UNIVERGE NEAX 2000 IPS R equest for Proposal (RFP) Reference Guide Issue 6 Bandwidth utilization The following chart shows the amount of bandwidth for IP overhead per the fill times set in the PBX system.
Chapter 13 Voice Over IP (VoIP) UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 13- 33 Issue 6 Quality of Service (QoS) In order to obtain quality of serv ice (QoS) for the voice traffic, r outers or layer 3 switches in the network must support a queuing mechanism.
Chapter 13 Voice Over IP (VoIP) Page 13- 34 UNIVERGE NEAX 2000 IPS R equest for Proposal (RFP) Reference Guide Issue 6 TCP/UDP/RTP PORT NUMBER CONDITIONS Tables below show the default TCP/UDP/RTP port number and range of the available TCP/UDP/RTP port numbers used in 2000 IPS For Dterm IP Port Type Destination Default Port No.
Chapter 13 Voice Over IP (VoIP) UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Referenc e Guide Page 13- 35 Issue 6 For Voice Control/Voice Packet Port Type Destination Default Port No.
Chapter 13 Voice Over IP (VoIP) Page 13- 36 UNIVERGE NEAX 2000 IPS R equest for Proposal (RFP) Reference Guide Issue 6 System Conditions/Limitations (Peer-to-Peer IP) Limitations Add-on-Module: D term IP does not support Add-on Module feature.
UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 14-1 Issue 6 Chapter 14 Common Channel Inter-Office Signaling (CCIS) The U NIVERGE NEAX 2000 IPS offers a very powerful proprietary networking feature called Common Channel Inter-Office Si gnaling (CCIS).
Chapter 14 Common Chan nel Inter-Office Signaling (CCIS) Page 14-2 UNIVERGE NEAX 2000 IPS Request For Proposal (RF P) Reference Guide Issue 6 For DtermIP to DtermIP connection via CCIS (Peer to Peer connecti on), the voice data is transmitted and received directly between DtermIPs vi a Intranet (CCIS via IP).
Chapter 14 Common Channel Inter-Office Si gnaling (CCIS) UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 14-3 Issue 6 Signaling CCIS uses a common channel to provide the signaling information between two systems (nodes).
Chapter 14 Common Chan nel Inter-Office Signaling (CCIS) Page 14-4 UNIVERGE NEAX 2000 IPS Request For Proposal (RF P) Reference Guide Issue 6 Digital and Analog CCIS The PBX can provide No.
Chapter 14 Common Channel Inter-Office Si gnaling (CCIS) UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 14-5 Issue 6 IP CCIS Peer-to-Peer Connections Peer-to-peer connections over CCIS Networking via IP are available when the distant systems are 2000 IPS or 2400 IPX supporting peer-to-peer connections.
Chapter 14 Common Chan nel Inter-Office Signaling (CCIS) Page 14-6 UNIVERGE NEAX 2000 IPS Request For Proposal (RF P) Reference Guide Issue 6 CCIS Networking via IP between IP Terminals CCIS Networkin.
Chapter 14 Common Channel Inter-Office Si gnaling (CCIS) UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 14-7 Issue 6 CCIS Networking via IP (Non Peer-to-Peer) When the distant.
Chapter 14 Common Chan nel Inter-Office Signaling (CCIS) Page 14-8 UNIVERGE NEAX 2000 IPS Request For Proposal (RF P) Reference Guide Issue 6 Centralized Billing This feature is used to collect billing informati on from each office within the network and direct it to the associated center offi ce.
Chapter 14 Common Channel Inter-Office Si gnaling (CCIS) UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 14-9 Issue 6 6. Center office Maximum of eight local offices can be accommodated. Maximum of 3,600 calls per hour can be received.
Chapter 14 Common Chan nel Inter-Office Signaling (CCIS) Page 14-10 UNIVER GE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Issue 6 Centralized E911 – CCIS This feature allows the system to transmi t a calling party number to the 911 Emergency system over CCIS tandem connection.
Chapter 14 Common Channel Inter-Office Si gnaling (CCIS) UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 14-11 Issue 6 Call Set Up Times Standard tie line networks typically r equire from two to eight seconds to complete the set up of a call and return ring back tone to the caller.
Chapter 14 Common Chan nel Inter-Office Signaling (CCIS) Page 14-12 UNIVER GE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Issue 6 Shared Trunk Facilities and Alternate Routing Many network applications dictate a need to stra tegically distribu te trunk facilities throughout the network.
Chapter 14 Common Channel Inter-Office Si gnaling (CCIS) UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 14-13 Issue 6 Centralized System Maintenance and Administration A centr.
Chapter 14 Common Chan nel Inter-Office Signaling (CCIS) Page 14-14 UNIVER GE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Issue 6 Centralized Call Accounting/Billing Systems Standard tie line networks require independent call accounting / billing equipment for each node in the network.
Chapter 14 Common Channel Inter-Office Si gnaling (CCIS) UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 14-15 Issue 6 Centralized Voice Processing / Messaging Voice Processing Systems such as voice mail, fax mail, and Integrated Voice Response (IVR) systems can be centralized in a CCIS network.
Chapter 14 Common Chan nel Inter-Office Signaling (CCIS) Page 14-16 UNIVER GE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Issue 6 Uniform Numbering Plans CCIS offers complete flexibility when designing network numbering plans. Two primary numbering schemes can be used.
Chapter 14 Common Channel Inter-Office Si gnaling (CCIS) UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 14-17 Issue 6 CCIS FEATURE CHART (Cont.
Chapter 14 Common Chan nel Inter-Office Signaling (CCIS) Page 14-18 UNIVER GE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Issue 6 System Capacity System Capacity for CCI S with Digital In.
Chapter 14 Common Channel Inter-Office Si gnaling (CCIS) UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 14-19 Issue 6 Required Equipment Required Equipment for Digital CCIS EQUIPMENT NAME FUNCTIONAL NAME FUNCTION PN-24CCTA CCT CCIS (1.
Chapter 14 Common Chan nel Inter-Office Signaling (CCIS) Page 14-20 UNIVER GE NEAX 2000 IPS Request For Proposal (RFP) Reference Guide Issue 6 IP Specifications Item Specifications Remarks Voice Encoding G.
Chapter 14 Common Channel Inter-Office Si gnaling (CCIS) UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 14-21 Issue 6 DTI Specifications Characteristics 24-Channel 30-Channel Output Line Rate Line Code Line Impedance 1.544 Mbps – 50 ppm AMI with ZCS/B8ZS* 100 ohms Pulse Amplitude (Base to Peak) 3 volts – 0.
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UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 15-1 Issue 6 Chapter 15 Integrated Services Data Network (ISDN) ISDN Primary Rate Interface ISDN is becoming a basic requirement for any PBX system sold today. The U NIVERGE NEAX 2000 IPS supports many ISDN BR I/PRI features and services .
Chapter 15 Integrated Services Data Network (ISDN) Page 15-2 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 Call-By-Call Service Selection Services can be selected on a call-by-call basis to all channels of a single PRI interface according to applications.
Chapter 15 Integrated Services Data Network (ISDN) UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 15-3 Issue 6 CPN To Terminating User–Display This feature provides a visual display of the originating station’s number a nd subaddress information on a Multiline Terminal or an Attendant Console for incoming ISDN calls.
Chapter 15 Integrated Services Data Network (ISDN) Page 15-4 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 DID Addressing This feature allows incoming ISDN-PRI calls to terminate to station s, Attendant Console, Automated Attendant, etc.
Chapter 15 Integrated Services Data Network (ISDN) UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 15-5 Issue 6 Station to Sta tion Calling Station Hunting Simultaneous voice and data transmission Asynchronous Data Swit ching Synchronous Data Switching Half/Full Duplex Switchover 5.
Chapter 15 Integrated Services Data Network (ISDN) Page 15-6 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 12. In case of Point to Multipoint connection, a Si ngle Line Telephone/Multiline Terminal must dial ISDN Multi- point station number assig ned by CM1B, not t he ISDN Terminal number assigned by CM10.
Chapter 15 Integrated Services Data Network (ISDN) UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 15-7 Issue 6 2. If a calling party does not wish to provide a called pa rty subaddress, the call must terminate with the # key (Immediate Start).
Chapter 15 Integrated Services Data Network (ISDN) Page 15-8 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 Business Feature List Business Feature List Account Code Elapse .
Chapter 15 Integrated Services Data Network (ISDN) UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 15-9 Issue 6 ISDN Network Requirements for Layer One (1) Interface: T1 (1.
Chapter 15 Integrated Services Data Network (ISDN) Page 15-10 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 ISDN PRI Specifications DTI The Digital Trunk Interface (DTI) interfaces the PB X directly to 24/30-channel PCM transmission line.
Chapter 15 Integrated Services Data Network (ISDN) UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 15-11 Issue 6 For connections of 24PRT and tra nsmission line, tw isted-pair cable can be used. For connection of 30PRT and transmission line, either coaxial cable or twisted pair cable can be used.
Chapter 15 Integrated Services Data Network (ISDN) Page 15-12 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Feature Compatibility Table Inter-Exchange Carrier Net w ork Voi.
Chapter 15 Integrated Services Data Network (ISDN) UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 15-13 Issue 6 VOICE FEATURES AT&T 4ESS AT&T NET NTI DMS 250 MCI NET S.
Chapter 15 Integrated Services Data Network (ISDN) Page 15-14 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Local Exchange Carrier Net work Voice Serv ices and Features/ U .
Chapter 15 Integrated Services Data Network (ISDN) UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 15-15 Issue 6 VIRTUAL PRIVATE NETWORK AT&T 4ESS AT&T NET NTI DMS 250 .
Chapter 15 Integrated Services Data Network (ISDN) Page 15-16 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 AT&T 5ESS NTI DMS100 SIEMENS EWSD U NIVERGE NEAX 2000 IPS Op.
Chapter 15 Integrated Services Data Network (ISDN) UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 15-17 Issue 6 Local Exchange Carrier Net work Data Serv ices and Features U N.
Chapter 15 Integrated Services Data Network (ISDN) Page 15-18 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 ISDN Basic Rate Interface (BRI) The U NIVERGE NEAX 2000 IPS systems equipped with Ba sic Rate Interface (BRI) provides the user with a vehicle for circuit switched data at rates of 64 or 128 kbps to the desktop.
Chapter 15 Integrated Services Data Network (ISDN) UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 15-19 Issue 6 ISDN Data Modems ISDN Data Modems will provide use rs with access to the Internet at speeds of 64 or 128 kbp s.
Chapter 15 Integrated Services Data Network (ISDN) Page 15-20 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 ISDN Equipment List Card Name Functional Name Function PN-BRTA BRT 1-line Basic Rate (2 B + D) Interface Trunk Card Accommodates one 2-channel PCM di gital lines.
Chapter 15 Integrated Services Data Network (ISDN) UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 15-21 Issue 6 Capacity for ISDN-PRI Capacity Description 24DTI 24PRT DTI Card.
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UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 16-1 Issue 6 Chapter 16 Wireless System U NIVERGE NEAX 2000 IPS Wireless Communication System (WCS) NEC’s wireless technology .
Chapter 16 Wireless System Page 16-2 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 2. The signal type of dial while a call is established is DTMF. It is not programmable. 3. If the PBX requires pause timing between a trunk access code and an external number, the WCS can automatically insert the pause timing.
Chapter 16 Wireless System UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 16-3 Issue 6 Wireless Roaming The U NIVERGE NEAX 2000 IPS supports the JT-Q931a protoc ol and JT-11582 for signaling at Q-reference point between PBXs on the private network.
Chapter 16 Wireless System Page 16-4 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 Multi-Site Roaming In a mixed network of both U NIVERGE NEAX 2400 IPX and U NIVERGE NEAX.
Chapter 16 Wireless System UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 16-5 Issue 6 Q. 931a Roaming over IP Trunk Dterm PS III user can originate or receive a call in any place of a network provided by the plural PBXs, which are interfaced by JT-Q931-a protocol over IP Trunks.
Chapter 16 Wireless System Page 16-6 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 Wireless Definitions Virtual Station: Individual PS number: Network ID method: Visitor P.
Chapter 16 Wireless System UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 16-7 Issue 6 Wireless – Short Text Message Notification (OAI) This feature enables a Short Text Mes.
Chapter 16 Wireless System Page 16-8 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 Features Feature Matrix by Configuration Ty pe Adjunc t Type Integra ted Type Feature An.
Chapter 16 Wireless System UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 16-9 Issue 6 Feature Descriptions Feature Description Analog PBX Interface This feature allows the IPS/WCS to be integrated with many types of PBXs and to activate various PBS services by sending hook flash signal and DTMF tone .
Chapter 16 Wireless System Page 16-10 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Group Call - 2 Way Calling This feature permits a Dterm PS III/Dterm /Single Line Telephone can page a maximum of fifteen parties simultaneously except the group call leader.
Chapter 16 Wireless System UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 16-11 Issue 6 Out of Zone Indication When a Dterm PS III user moves out of the service area and the electric field strength becomes weak, this feature notifies it to the user with the warning tone and the LCD display.
Chapter 16 Wireless System Page 16-12 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 System Description Dterm PS III The user terminal for the U NIVERGE NEAX 2000 IPS Wireless system is the Dterm PS III. This terminal is specifically designed for the mobile user, offering portabilit y, durability and functionality.
Chapter 16 Wireless System UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 16-13 Issue 6 Dterm PS III Accessories To enhance the use of the Dterm PS III, NEC Unified Solutions, Inc. offers several choices in each area of handset accessories.
Chapter 16 Wireless System Page 16-14 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Zone Transceiver II (ZT) Access to the communications network by the Dterm PS III user is gained throug h radio connection with one of the several Zone Transceivers installed on the premise.
Chapter 16 Wireless System UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 16-15 Issue 6 Wireless Specifications Zone Transceiver II Specifications ITEM SPECIFICATIONS • ZT II U Output Power 6.
Chapter 16 Wireless System Page 16-16 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 WCS Required Equipment EQUIPMENT DESCRIPTION QTY REMARKS PZ-PW122 (DC/DC PWR) –48V Pow.
Chapter 16 Wireless System UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 16-17 Issue 6 WCS Required Equipment (Cont.) EQUIPMENT DESCRIPTION QTY REMARKS • 10BASE-T Cable (TI.
Chapter 16 Wireless System Page 16-18 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Wireless LAN The current Wireless LAN supported interface to the U NIVERGE NEAX 2000 IPS is the U NIVERGE WL Sys tem Telephony Gateway.
UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 17-1 Issue 6 Chapter 17 Hotel/Motel System Hospitality features ar e included in the basic system software of the U NIVERGE NEAX 2000 IPS.
Chapter 17 Hotel/Motel System Page 17-2 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 Application Processor PMS with AP00 on RS-232C The Application Processor (AP) manages guest or administration room status and stores call information on each guest or administrative station.
Chapter 17 Hotel/Motel System UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 17-3 Issue 6 Hotel Printer When PMS with AP00 on RS-232C is provided, t he various system messages and the guest room status can be obtained through a lo cally provided Hotel Printer.
Chapter 17 Hotel/Motel System Page 17-4 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 Features Automatic Wake-up This feature allows the system to be programmed to automatically call guest rooms or administration stations at specified times.
Chapter 17 Hotel/Motel System UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 17-5 Issue 6 Check In / Check Out When this feature is activated, the following operations occur : Check In: Room Cutoff is cleared. Check Out: Room Status printout is supplied.
Chapter 17 Hotel/Motel System Page 17-6 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 Do Not Disturb-Hotel/Motel This feature allows the Attendant Consoles, Hotel/Motel Front Desk Instruments, guest stations or Property Management System (PMS) terminals to place individual stations into Do Not Disturb.
Chapter 17 Hotel/Motel System UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 17-7 Issue 6 Hotel/Motel Front Desk Instrument A Multiline Terminal with LCD can be programmed to function as a Hotel/Motel (H/M) Front Desk Instrument.
Chapter 17 Hotel/Motel System Page 17-8 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Issue 6 House Phone This feature allows selected stations to reach the Attendant simply by going off-hook. House Phones may be equipped without dials.
Chapter 17 Hotel/Motel System UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 17-9 Issue 6 Message Registration This feature provides output from the IPS to the Property Management System (PMS). This allows the PMS system to receive call record reports for guest room phone calls.
Chapter 17 Hotel/Motel System Page 17-10 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Property Management System (PMS) The U NIVERGE NEAX 2000 IPS provides a data interface to a customer-supplied Property Management System (PMS) accommodating Hote l Management Features.
Chapter 17 Hotel/Motel System UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 17-11 Issue 6 The PMS can send the following information to the PBX: 1. Maid Status 2. Message Waiting Lamp Status Changes 3. Telephone Restriction Status Changes 4.
Chapter 17 Hotel/Motel System Page 17-12 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Room Status This feature provides the Hotel/Motel (H/M) Front Desk Instrument with a visual display of the guest’s room status. A supplementary print out (individual and summary) can be provided.
Chapter 17 Hotel/Motel System UNIVERGE NEAX 2000 IPS Request For Proposal (RFP) Reference Guid e Page 17-13 Issue 6 Hotel System Capacity Description Capacity Guest/Administrative Station 1020 Front D.
Chapter 17 Hotel/Motel System Page 17-14 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Station Equipment Front Desk Instrument: Dterm Series E/Series i with Display Termina.
UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 18- 1 Issue 6 Chapter 18 Call Accounting AIM WorX ™ NEC’s Applications Int egration Manager or AIM WorX is an application suite of management software based on a call accounting foundation.
Chapter 18 Call Accounting Page18- 2 UNIVERGE NEAX 2000 IPS R equest for Proposal (RFP) Reference Guide Issue 6 Multi-Site (Centralized Operatio ns) Multi-Site operation allows AIM WorX Call Accounting to collect data from more than one SMDR source. Simply put, a site is a PBX or group of PBXs.
Chapter 18 Call Accounting UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page18- 3 Issue 6 SQL Server licensing If you purchase SQL Server with AIMWorX, the licensi ng is provided in multiples of five Client Access Licenses (CALs).
Chapter 18 Call Accounting Page18- 4 UNIVERGE NEAX 2000 IPS R equest for Proposal (RFP) Reference Guide Issue 6 Configurations Standalone This allows the user to only access the AIMWorX applications f.
Chapter 18 Call Accounting UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page18- 5 Issue 6 Corporate tier The Corporate tier manag es up to 5,000 extensio ns or us ers.
Chapter 18 Call Accounting Page18- 6 UNIVERGE NEAX 2000 IPS R equest for Proposal (RFP) Reference Guide Issue 6 Work Order should have these three modules at a minimum to work: NEAX SP E Asset Manager.
Chapter 18 Call Accounting UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page18- 7 Issue 6 Bill Reconciler Bill Reconciler compares monthly billing statem ents from the telephone servi ce carrier to CDR generated by AIMWorX.
Chapter 18 Call Accounting Page18- 8 UNIVERGE NEAX 2000 IPS R equest for Proposal (RFP) Reference Guide Issue 6 Trouble Ticket Trouble Ticket simplifies the trouble reporting, resolution, and tracking process. It lets you see a database of telecom problems and their associated solutions with a simple character search.
UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 19- 1 Issue 6 Chapter 19 Voice Messaging Systems Voice Mail Integration Voice mail allows callers to leave a recorded me ssage, in their own voice and exact words, for another individual or group of individuals.
Chapter 19 Voice Messaging Systems Page 19- 2 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Service Conditions 1. The system transfers only DTMF signals to the c onnected VMS. It cannot transfer dial pulses to the system. 2.
Chapter 1 9 Voice Messaging Systems UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 19- 3 Issue 6 9. Multiple Call Forwarding: When the final destination for any combination of Multiple Call Forwarding is the VMS, calls can be transferred to the VMS.
Chapter 19 Voice Messaging Systems Page 19- 4 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 MCI Service Conditions 1. The UCD or Station Hunting feature is usually provided with the VMS station.
Chapter 1 9 Voice Messaging Systems UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 19- 5 Issue 6 NEAXMail AD-120 The NEAXMail AD-120 Product offers the follow ing two choices for system configuration: Voice Mail Only - provides voice mail only services.
Chapter 19 Voice Messaging Systems Page 19- 6 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Voice Cards Voice boards must be purchased for all NEAXMail AD-120 orders . Note: Systems 4 to 20 ports re quire a minimum of 2GB RAM, 24 ports to 32 require a m inimum of 3GB RAM, above 32 ports req uire 4G B RAM.
Chapter 1 9 Voice Messaging Systems UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 19- 7 Issue 6 Third Party Software Description AD-120 Third-Party S/W (Win2003 + PCAnywhere).
Chapter 19 Voice Messaging Systems Page 19- 8 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Issue 6 Description AD120, Level I, Dell GX280 Dell Level II PE2800 Level II Tower Dell Level II, 6 Drive RAID Array, (PE2800 only) Option Dell Level II Rack Mount Kit (PE 2800 only) Secondary CPU (Dell Level II PE2800, Xeon 2.
Chapter 1 9 Voice Messaging Systems UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 19- 9 Issue 6 Description AD120 Dual Integration (IP + PBX) AD120 SMDI Serial Integration AD.
Chapter 19 Voice Messaging Systems Page 19- 10 UNIVERGE NEAX 2000 IPS Request for Proposa l (RFP) Reference Guide Issue 6 NEAXMail AD-64 The NEAXMail AD-64 voice/unified messaging system offers a powerful centralized message solution to meet the communications needs of your business.
Chapter 1 9 Voice Messaging Systems UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 19- 11 Issue 6 Level I/Level II Platform Specifications Level I/Level II Specifications Platform Level Level I (Dell GX280) Level II (Dell PE2800) CPU Type/Speed Pentium 4 2.
Chapter 19 Voice Messaging Systems Page 19- 12 UNIVERGE NEAX 2000 IPS Request for Proposa l (RFP) Reference Guide Issue 6 Additional Hardware Components Expansion Chassis Available in a 7-slot PCI form factor, the Expansi on Chassis provide additional card slots for voice or fax cards.
Chapter 1 9 Voice Messaging Systems UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 19- 13 Issue 6 Unified Messaging A NEAXMail AD-64 Port Software License includes 25 seats of ViewMail/ViewMail for Microsoft Messaging/ViewMail for Lotus Notes/ViewMail for GroupWise and 25 seats of ViewCall Plus.
Chapter 19 Voice Messaging Systems Page 19- 14 UNIVERGE NEAX 2000 IPS Request for Proposa l (RFP) Reference Guide Issue 6 Guests A guest is a person who is hosted by a particular subscriber and given a “guest mailbox.” Guest privileges allow a person to communicate with their host subscriber through voice messages.
Chapter 1 9 Voice Messaging Systems UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 19- 15 Issue 6 Private Distribution Lists. Subscribers may have an unlimited number of private distribution lists with an unlimited number of members per list.
Chapter 19 Voice Messaging Systems Page 19- 16 UNIVERGE NEAX 2000 IPS Request for Proposa l (RFP) Reference Guide Issue 6 Directory listing. Subscribers control whether they want to be li sted in the automated attendant dire ctory (see automated attendant features ).
Chapter 1 9 Voice Messaging Systems UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 19- 17 Issue 6 Automated Attendant NEAXMail AD-64 acts as an electronic receptionis t, answering and routing incoming calls automatically. Callers hear an opening greeting that gives instructions, information, and options.
Chapter 19 Voice Messaging Systems Page 19- 18 UNIVERGE NEAX 2000 IPS Request for Proposa l (RFP) Reference Guide Issue 6 Opening greeting NEAXMail AD-64 plays a pre-recorded greeti ng to callers wh en it answers a call. The system manager usually records the o pening greeting.
Chapter 1 9 Voice Messaging Systems UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 19- 19 Issue 6 Record/Edit From a PC or a telephone, subs cribers can re cord their directory n ame and record and edit their personal greetings, which the NEAXMail AD- 64 plays to incoming callers.
Chapter 19 Voice Messaging Systems Page 19- 20 UNIVERGE NEAX 2000 IPS Request for Proposa l (RFP) Reference Guide Issue 6 Live Record. The feature allows the subscriber to record their tele phone conversation and save them a s voice messages in their mailbox.
Chapter 1 9 Voice Messaging Systems UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 19- 21 Issue 6 is accessible via an IP connection, maki ng system administrators more efficient when manag ing the NEAXMail AD-64 syste m.
Chapter 19 Voice Messaging Systems Page 19- 22 UNIVERGE NEAX 2000 IPS Request for Proposa l (RFP) Reference Guide Issue 6 Call log The call log provides a record of every call NEAXMa il AD-64 answers, dials, or transfers. The call log can be run for the entire system or an in dividual subscriber.
Chapter 1 9 Voice Messaging Systems UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 19- 23 Issue 6 immediately to any part of the message. Usi ng the mouse you can redirect a message t o any subscriber, including groups of subscribers.
Chapter 19 Voice Messaging Systems Page 19- 24 UNIVERGE NEAX 2000 IPS Request for Proposa l (RFP) Reference Guide Issue 6 NEAXMail IM-16 LX An enhanced integrated messaging solution; the NEAXMail ® IM-16LX is the ne xt generation of internal card-based, voicemail/unified mess aging system.
Chapter 1 9 Voice Messaging Systems UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 19- 25 Issue 6 Digital integration enables feature options such as Soft key Navigation, Constant Message Cou nt, Live Record, Live Monitor and Mailbox Manager.
Chapter 19 Voice Messaging Systems Page 19- 26 UNIVERGE NEAX 2000 IPS Request for Proposa l (RFP) Reference Guide Issue 6 Urgent Message Count Date and Time Stamp Single Digit Dialing .
UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guid e Page 20- 1 Issue 6 Chapter 20 System Documentation NEC offers a full complement of documents for the U NIVERGE NEAX 2000 IPS product line. Technical documentation is av ailable on Compact Disk (CD RO M) or on the WEB through NTAC On-Line ( http://www.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il NEC UNIVERGE NEAX 2000 IPS è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del NEC UNIVERGE NEAX 2000 IPS - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso NEC UNIVERGE NEAX 2000 IPS imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul NEC UNIVERGE NEAX 2000 IPS ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il NEC UNIVERGE NEAX 2000 IPS, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del NEC UNIVERGE NEAX 2000 IPS.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il NEC UNIVERGE NEAX 2000 IPS. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo NEC UNIVERGE NEAX 2000 IPS insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
