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N8100-1061F/1062F/ 1063F/1100F/112 5F/1126F NEC Express5800/120Rh-2 User's Guide 5th Edition 5-2006 ONL-4133eN-120Rh2-100-99-0604.
PROPRIET AR Y NOTICE AND LIABILITY DISCLAIMER The information disclosed in this docu ment, including all designs and related materials, is the valuable pro perty of NEC Corporatio n (NEC) and /or its licensors.
Keep this User's Guide at hand for qui ck reference at anytime necessary . SAFETY INDICA TIONS Follow the instructions in this User's Gu ide for your safety to use the server. The server contains compon ents with possible danger , hazards that may cause by ignorin g warnings, and preventive actions against such hazards.
SYMBOLS USED IN THIS USER'S GUIDE AND W ARNING LABELS Attentions Indicates that improper use may cause an electric shock. Indicates that improper use may cause pers onal injury. Indicates that improper use may cause fingers to be ca ught. Indicates that improper use may cause fumes or fire.
NOTE: This equipment has been tested and found to comply with the li mits for a Class A digital device, pursuant t o Part 15 of the FCC Rules. These lim its are designed t o provide reas onable protection against harmful interfe rence when the equi pment is operated in a comm ercial environm ent.
T rademarks NEC DianaScope, NEC ESMP RO and NEC EXPRESSBUILDER are trademarks of NEC Corporation. Microsoft, W indows, W indows Server , W indows NT , and MS- DOS are registered tradem arks or trademarks of Microsoft Corporation in the United States and other countries.
i PREF ACE W elcome to the NEC Express5 800/120Rh-2 se rver . The NEC Expres s5800 server holds powerful perf ormance and em ploys the latest technol ogy to implement a computer for the next generation.
ii ABOUT THIS USER'S GUIDE This User's Guide is a guide for pr oper setup and use of the server . This User's Guide also covers usefu l procedures for dealing with difficulties and problems that may arise during set up or operat ion of the serve r .
iii Appendix C IRQ and I/O Port Address provides a list of factory-set IRQs and I/O port addresses assigned. Appendix D Inst alling Windo w s Server 2003 x64 Editions describes how to install Microsoft Windows Server 2003 x64 Editions without using Express Setup.
iv CONTENTS Preface ........................................................................................................................ ...................... i About This Us er's Guide .......................................................
v System Boar d Feat ures .......................................................................................................... ..... 2-18 Processor .................................................................................................
vi Chapter 4 Configuri ng Y our Se rver .............................................................................. 4-1 System BIOS (SET UP) ...........................................................................................................
vii Chapter 6 Inst alling a nd Using Utilit ies ....................................................................... 6-1 NEC EXPRESSB UILDER ...........................................................................................................
viii Problems with Configuratio n Dis kette Creator ..................................................................... 8-26 Problems with Disk Arra y Configura tion .............................................................................. 8-26 Collecting Ev ent Log .
ix Appendix D Inst alling Windows Server 2003 x64 Editions........................................ D-1 Before Installing W indows Se rver 2003 x6 4 Editions ................................................................. D-1 Optional Board Supported by NEC EXPRESSBUIL DER .
x Driver Installation and Advanced Settings ................................................................................. E-15 PROSet .................................................................................................................
Chapter 1 Notes on Using Y our Server This chapter includes information necessary fo r proper an d safe operation of th e server ..
1-2 Notes on Using Y our Server W ARNING LABELS The warning label is attached to componen ts with possible danger or their vicinity in your server to inform the user that a hazard ous situation may arise when operating the server . (Do not intentionally remove or dam age any of the labels.
Notes on Using Y our Server 1-3 SAFETY NOTES This section provides notes on using th e server safe ly . Read this section carefully to ensure proper and safe use of the serve r .
1-4 Notes on Using Y our Server CA UTION Keep water or foreign matter away from the server. Do not let any form of liquid ( water etc.) or foreign matter (e.g., pins or paper clips) enter the server. Failure to follow this warning may caus e an electric shock, a fire, or a failure of the server.
Notes on Using Y our Server 1-5 Power Suppl y and Power Cord Use W A RNI NG Do not hold the power plug with a wet hand. Do not disconnect/connect the plug while your hands are wet. Failure to follow this warning may cause an electric shock. Do not connect the ground wire to a gas pipe.
1-6 Notes on Using Y our Server Rack CA UTION Do not carry or install the server only b y a single person. More than one person is required to carry or insta ll the rack. Failure to follow this instruction may cause the rack to fall to result in personal injur y and/or breakages of surrounding dev ices.
Notes on Using Y our Server 1-7 Inst allation, Relocation, Storage, and Connection W A RNI NG Disconnect the power cord(s) before installing or removing the serv er. Make sure to power off the server a nd disconnect the power cord(s) from a power outlet before installing/remov ing t he server.
1-8 Notes on Using Y our Server CAUTION Do not connect any interface cable with the power cord of the server plugged to a power source. Make sure to power off the server and unplug the po wer cord from a power outlet before installing/remov ing any optional internal d evice or connecting/disconnecting an y interface cabl e to/from the server.
Notes on Using Y our Server 1-9 Cleaning and Working with Internal Devices W A RNI NG Do not disassemble, repair, or alter the server. Never attempt to di sassemble, repair, or alter the server on any occa sion other than described in this User's Guide.
1-10 Notes on Using Y our Server During Operation CAUTION Do not pull out or remove the server from the rack unnecessar ily. Do not pull out or remove the server fr om the rack unnecessarily.
Notes on Using Y our Server 1-1 1 FOR PROPER OPERA TION Observe the following notes for su ccessful operation of the server . Use of the server i gnoring the notes will cause malfunctions or failures of the server . Install the rack assembly in a place that m eets requirem ents for successful operatio n.
1-12 Notes on Using Y our Server Store the unit under the st orage conditi on (temperature: –10°C - 55°C , humidity: 20% - 80%, without condensation) to allow built-in devices and the unit to operate correctly in the next ope ration. Make sure t o use optional devices supporte d by the server .
Notes on Using Y our Server 1-13 TRANSFER T O THIRD P ARTY The following must be observ ed when you transfer (or sell) the server or software provided with the ser ver to a thir d par ty: Server Hardware Make sure to provide this User's Guid e along with the server to a third party .
1-14 Notes on Using Y our Server DISPOSAL AND CONSUMABLES Dispose the server , all the internal devices , floppy disks, and CD-ROMs accordi ng to all national laws and regulatio ns. IMPORT ANT : For disposal (or replacem ent) of the battery on the mother board of the server , consu lt with your service representativ e.
Notes on Using Y our Server 1-15 USER SUPPORT Before Ask ing for Repair , do the following when the serv er appears to fail: 1. Check if the power cord and the cables t o other devi ces are properly connected. 2. See Chapter 8 to find if your problem fits the description.
1-16 Notes on Using Y our Server Advice for Health The longer you keep us ing the computer equipment, the more you becom e tired, which may cause disor ders of your body .
Chapter 2 General Description This chapter provides information that you should be familiar with before using the server . It includes nam es and functions o f the componen ts and features o f the server . OVERVIEW Y our server is a modular, multiprocessing server based on the Intel Xeon microprocess or .
2-2 General Description External V iew 1 Dri ve co ve r 2 Logic cover 3 S w itches, indicators, and front I/Os 4 Optical disk drive (CD-ROM drive) 5 Floppy disk drive 6 Backup file device bay 7 SCSI h.
General Description 2-3 Front V iew with Front Bezel Closed The following figur e shows the loca tion of the front system features. ID 1 F ront bezel The front bezel is a cover protecting the front dev ices during da ily operation. A security key is provided to lock the cover .
2-4 General Description Front V iew with Front Bezel Removed 1 Captive thumb screws (1 at the right and left each) The screws secure the server to the rack. 2 Handles (1 at the right and left each) Hold the handles when dismounting/mounting the server from/in the rack.
General Description 2-5 8 Serial port B (COM B) connector Used to communicate with the remote console via direct connection. 9 Backup device bay Mount an optional DA T or AIT drive in this bay . 10 3.5-inch floppy disk drive This drive reads/writes data from/to the 3.
2-6 General Description Rear View 1 Low-profile PCI board extension slo t s Mount PCI boards of the low-profile type into th e slots. The slots are called 3C, 2C, and 1C from top. 2 Capti ve thumbs crew Secure the logic cover . 3 Full-height PCI board exte nsion slot s Mount PCI boards of the full-height type in the slots.
General Description 2-7 1 1 UID (Unit ID) switch Press this switch to turn on/of f the UID LEDs on the front and rear panels of the server . Pressing the switch once turns on the LEDs. Pressing it again turns them off. 12 DUMP switch Press this switch to dump memory .
2-8 General Description Internal V iew 1 SCSI backplane 2 Cooling fans 2 -1 : F AN1 2 -2 : F AN2 2 -3 : F AN3 2 -4 : F AN4 3 Support arm 4 Power supply unit 5 Remote ma nagement card 6 Mother board 7 Riser card 8 Chassis intrusion switch 9 DIMM (T wo DIMMs are mounted as st andard in slot s #7 and #8.
General Description 2-9 Mother Board 1 Main power connector 2 L ithium battery 3 CMOS clear jumper switch 4 Hard disk drive access L ED pin header (Connect the LED relay cable of an additi onal SCSI/RAID controller .
2-10 General Description ST A TUS INDICA TORS This section e xplains the in dication and m eanings of the se rver LEDs. POWER LED ( ) The green POWE R LED lights to indicate norm al operation while the ser ver is powered . Wh en the server is off-powered , the POWER LED stays unlit.
General Description 2-1 1 ST A TUS LED indication Description Procedure On (green) The server is operating normall y . – Flashing (green) • The server is operating with the memory , CPU in de graded state. • An uncorrectable memory error has often occurred.
2-12 General Description DISK ACCESS L ED ( ) The DISK ACCESS LED indicat es the status of the hard disk drive mounted in t he 3.5-inch dis k bay . The LED turns green each time access is made to the hard dis k drive. When the DISK ACCESS LED turns amber , it indicates that a hard di sk drive failure has occurred.
General Description 2-13 Hard Disk Drive LED The disk LED m ounted in the 3.5-inch di sk bay indicates the following depen ding on the stat us: Flashing (green) The LED indicates that the hard disk dri ve is accessed. On (amber) The LED indicat es a failure of a har d disk drive m ounted in disk array configuration.
2-14 General Description LAN Connector LEDs There are two LED s for each of the two LA N ports (connectors) on the rear pane l. LINK/ACT LED Each LINK/ACT LED indicates the status of the standard network por t of the server . While power is supplied to the server and HUB and the conn ection is correct, the LED is on (green).
General Description 2-15 AC POWER LED There is an AC POWER LED for t he power suppl y unit on the rear . T he LED turns green and flashes when the power supply un it receives AC power from the pow er co rd, which is connected to the AC inlet. The LED turns g reen when the ser ver power swit ch is turned on.
2-16 General Description ST ANDARD FEA TURES High performance Expandability Intel Xeon Processor (3.20DGHz / 3.20GHz / 3.40GHz / 3.60GHz / 3.
General Description 2-17 Power Supplies The power s upply consists of the power supply bay a nd one power su pply module. A second power supply m odule can be purc hased to provide a redundant , 1+1 system . W ith either confi guration, the power supply pro vides 600 watts of power an d is designed to minimize EMI.
2-18 General Description SAF-TE LOGIC NOTE: SAF-TE Logic is in system s that include the hot-swap SCSI disk drive cage. SAF-TE Logic is not availabl e in systems that include the standard SCSI disk drive cage.
General Description 2-19 PCI Riser Slot s The mother board has t wo PCI riser slots. Ri ser slot B provides th e following features: Bus speed up to 100 MHz 184 pin, 5 volt ke yed, 64-bit expa.
2-20 General Description Network Controller NOTE: T o ensure EMC pr oduct regul ation com p liance, the system must be used wit h a shielded L AN cable. The mother boar d uses a dual-cha nnel Ethernet C ontroller and s upports 10Bas e-T/100Base - TX/1000Base -T netw ork subsyste ms.
General Description 2-21 Remote Management Card (RMC) Server managem ent is concentrate d in the Remote M anagement C ard (RMC). The RMC and associated circuitry are powere d from a 5Vdc standby voltage, which remains active when system power is switched off, but the ac pow er source is still on and connected.
2-22 General Description DEGRADA TION FEA TURE The degradation featur e automatically isolates a failed D IMM or processor to assure contin uous operation of the server when the POST (Power On Self-T est, self-diagnosis program after power on) detects such a DIMM or proces sor .
General Description 2-23 SYSTEM SECURITY T o help prevent unautho rized entry or use of the system, the system includ es a full lockable fron t bezel and Server Manageme nt software that m onitors the front bezel intrusion switch.
2-24 General Description Using Passwords Y ou can set either the u ser password, t he supervisor pass word, or bot h passwords. If only the use r password is set, you: Must enter the user passwo rd to enter BIOS Setup. Must enter the user password to boot the server if Password on Boot is enabled in the BIOS Setup.
General Description 2-25 Summary of Sof tw are Security Features The table below lists the software security feat ures and descri bes what prot ection each of fers. In general, to enable or set the features listed here , you must run the BIO S Setup and go to the Security Subsystem Group, menu.
2-26 General Description Feature Description Control access to the system other than BIOS Setup: set user password T o control access to usin g the system, set a user password and enable it through Setup.
General Description 2-27 NEC EXPRESSBUILDER The CD-ROM that comes with the server contains a setup utility called "NEC EXPRESSBUILDER." The major functions of t he NEC EXPRESSBUILDER are: T o install the Operating System. "Express Setup" helps you to install the W indows Operatin g System.
2-28 General Description NEC ESMPRO The NEC ESMPRO is server m anagement soft ware that runs on t he OS. The NEC ESM PRO includes the NEC ESMPRO Manager for the server monitoring terminal and the NEC ESMPRO Agent fo r the serv er .
General Description 2-29 USING YOUR SERVER This section desc ribes basic operati ons of the server i ncluding how to use devices such as t he floppy disk drive an d the CD-ROM drive. See Appendix B for notes o n using the fl oppy disk, CD-ROM, and accessories including the keyboa rd and the mouse.
2-30 General Description 3. Slide the front bezel to the le ft a little to rem ove the tab from the fram e and then remove the front bezel fr om the server . T o install the front bezel, latch the tab at the le ft side of the front bezel on the server frame.
General Description 2-31 POWER Switch Use the POWER switch to turn on/off the server . Power On Press the POWER switch on the fr ont of the computer c hassis.
2-32 General Description POST POST (Power On Self-T est) is the self-diag nosti c program st ored in the system memory . When you power on the serv er , th e system automatically runs PO ST to check the mother board, ECC mem ory module, CPU m odule, keyboard, an d mouse.
General Description 2-33 POST Execution Flow The following describes the p rogress of POST in the chronological order . IMPORT ANT : Do not m ake key entries or perform mouse operations w hile POST is in progress. Some system configurations may display the message "Press Any Key" to prom pt a key entry .
2-34 General Description 4. POST displays SCSI ID numbers use d by the connecte d SCSI devices o n the screen. 5. After a few seconds, POST displays the following message prompting you to launch the BIOS setup utility , SETUP , stored in the system memory of the server .
General Description 2-35 POST Error Messages When POST detects an error , it displays an error message on the display unit screen. See Chapter 8 for POST error codes. IMPORT ANT : T ake a note on the m essages displayed before consulting with your service repr esen tative.
2-36 General Description Identification of Servers (UID Switch) An "UID (Unit ID) LED" is provided on the front pa nel and rear panel . If more t han one server i s mounted in a si ngle rack, the LE D identifies the se rver you are goin g to maintain.
General Description 2-37 Floppy Disk Drive The server is provided with the 3.5-inch floppy di sk drive on its front to write/read data to/from a floppy disk. The server supports the following 3.5-in ch floppy disks: 2HD floppy disk (double-sided high-densit y track type) Stores data of 1.
2-38 General Description NOTE: Use of the floppy dis k The floppy di sk is an im portant data sto rage media with delicate structure and requires care. Keep the following notes in mind to use it: Insert the floppy disk into the flop py disk drive gently as far as it goes.
General Description 2-39 CD-ROM Drive The server is provided with the CD-ROM drive on its front to read data from a CD-ROM (read-only compact disk). The CD-ROM provi des large r and faster data read than the fl oppy disk. CAUTION Observe the following inst ructions to use the server safel y.
2-40 General Description 5. As shown in the figure below , hold the tray with a hand and press the CD-ROM with fingers of ano ther hand to make the hole of the CD-ROM fit to the rotor at the center of the tray . 6. Push the front of the tray ligh tly to retract it into the drive.
General Description 2-41 After taking out the CD-ROM, return the tray into the drive. When you fail to eject the CD-ROM tray with the Eject button and take out the CD-ROM from the server , fo llow the procedure below . 1. Press the POWER switch t o power off the serv er .
2-42 General Description NOTE: Use of the CD-ROM Keep the following notes in mind to use the CD-ROM for the server: For the dis k which doe s not conf orm to the CD st andard, t he playback of suc h a disk with t he CD drive is no t guarantee d. Do not drop the CD-RO M.
Chapter 3 Setting Up Y our Server This chapter describes how to set up the server a ppropriate for you r system, on a step-by-step basis..
3-2 Setting Up Y our Server SETUP FLOW Follow the flowchart below to set up the server . Selecting the server site Select a suitable site for the server . Assemble the 19-inch rack assembly . Unpacking the system Unpack the server and accessories from the chipping carton box.
Setting Up Y our Server 3-3 SELECTING SER VER SITE T o use the serv er , install it on a standard EIA 19-inch rack assembly . Refer to the documentation attach ed to the rack or contact your servi ce representative for the installation of the server on th e rack.
3-4 Setting Up Y our Serv er Do not install the rack in the places listed below . Installing the rack or m ounting the server on the rack in such a place may cause som e malfunction to occur .
Setting Up Y our Server 3-5 UNP ACKING THE SYSTEM When you receive your system , inspect the shipping containers prior to unpa cking. If the shipping boxes are dam aged, note the dam age, and if possi ble, p hotograph i t for reference . After rem oving the contents of the containers, kee p the cartons and the packing materials.
3-6 Setting Up Y our Server Restricted Access Location The server is intended for installation in a restricted access location, m ounted above a non- combustible material. ESD Precaution An electrostatic di schar ge (ESD) can dam age disk drives, option boards, and othe r component s.
Setting Up Y our Server 3-7 Inst allation Procedure for NEC Rack/Third V endor's Rack This server can be installed in either the NEC rack or a third vendor's rack. T ake the following procedure to install the server in th e rack: IMPORTANT: When installing the op tional cable arm, see the instruction manual provid ed with the cable arm.
3-8 Setting Up Y our Server Only the inner rails remain screwed to the server when the rail assemblies have been removed. IMPORTANT: The removed rail assemblies are to be installed on the inner rails later . T o install each rail assembly on the correct inner rail, make a mark on the assemblies.
Setting Up Y our Server 3-9 Inst alling the Core Nut s Install three core nuts on the front of the rack fo r each of the right and left sid es and also two core nuts on the rear of the rack fo r each of the ri ght and left si des. Install three c ore nuts in 1U (t he minimum unit of rack hei ght).
3-10 Setting U p Y our Server Inst alling the Rail Assemblies Make sure of the right side rail assembly or the left one when installing it. See the figure below . 1. Loosen a screw securing the rail assem bly . 2. Align the front and rear frames of rail assem bly to the location where the core nuts are installed.
Setting Up Y our Server 3-1 1 Inst alling the Server CAUTION Observe the following instructions to us e the server safely. Failure to follow these instructions may cause a fire, pers ona l injury, or property damage. See pages 1-3 to 1-8 for details. Do not lift the server only by a single person.
3-12 Setting U p Y our Server 2. At least two persons are required to insta ll the serv er . Securely hold the server and install it in the rack. Firmly fit the inner rails on the sides of the server into the rail assem b lies that are installed on the rack, and then slowly push th e server into the rack.
Setting Up Y our Server 3-13 Securing the Server 1. Push the server into the rack as far as it will g o. 2. T ig hten the right and left captive thumb screws on the front panel to secu re the server to the rack. 3. Install the front bezel. This completes the installing of the serv er .
3-14 Setting U p Y our Server Removing the Server from the Rack Assembly The server shoul d be rem oved from the rac k by at least two persons. W A RNI NG Observe the following instructions to us e the server safely. Failure to follow these instructions may result in death or serious p ersonal injury.
Setting Up Y our Server 3-15 5. Hold the handle and pull out th e server from the rack slowly and carefully . The server clicks to be latched. 6. Pull out the server from the rack with the right and left release lever pressed to release the latch.
3-16 Setting U p Y our Server CONNECTING PERIPHERAL DEVICES Connect periphe ral devices to the ser ver . The server i s provided wit h connectors for wide variet y of peripheral devices on its front and rear.
Setting Up Y our Server 3-17 Device w ith the serial inte rface (e.g., Management PC) *2 Keyboard Mouse Hub (multiport repeater) *1 Any USB keyboard and mou se are not supported. *2 A leased line cannot be connected directly to this conne ctor . The console of a mana gement PC ca n be connecte d to only serial port B.
3-18 Setting U p Y our Server CONNECTING POWER CORD Connect the prov ided powe r cord to th e server . W A RNI NG Observe the following instructions to us e the server safely. Failure to follow these instructions may result in death or serious p ersonal injury.
Setting Up Y our Server 3-19 T o co nnect the pow er cord fro m the server to an uninterrup tive power supply (UPS), use service outlets on the rear of the UPS. The UPS service outlets are categorized i nto two groups: SWITCH OUT and UN-SW ITCH OUT . (They may be cal led "OUTPUT1" an d "OUTPUT2".
3-20 Setting U p Y our Server TURNING ON THE SERVER T u rn on the server and follow the on-screen instructions for setup. IMPORT ANT : Before turning on the server: Some optional boards require setups with the SETUP utility before installation.
Setting Up Y our Server 3-21 The POWER LED on the front of the server com es on. In a few seconds, the NEC logo a ppears on the sc reen and the Power On Self-T est (POST) begins. The POST runs automatically when you power on the server or reset it with a keyboard operation ( Ct rl + Alt + Delete ).
3-22 Setting U p Y our Server INST ALLING OPERA TING SYSTEM See Chapter 5 for installing the Microsoft W indows Server 2003 or Micro soft W indows 2000 operating systems. T o install the oth er operating system listed above, c ontact your service representative.
Chapter 4 Configuring Y our Server Configuration and setup utilities are used to change your system configuration. Y ou can configure your system, as well as option boards you may add to your system, using the BIOS Setup Utility . Several unique system parameters are configured using the BIOS Setup, which is stored in the system FLASH memory .
4-2 Configuring Y our Server St arting SETUP Utility Powering on t he server starts POST (Power On Se lf-T est) and displays its check results. If the NEC logo is displayed, press Esc . After a few seconds, the following message appears at bottom left on the sc reen.
Configuring Y our Server 4-3 Description on On-Screen Items and Key Usage Use the following keyboard keys to work with th e SETUP u tility . (Key functions are also listed at the bottom of the screen.) * The menus displayed in gray indicates the information only or unchangeable secured by BIOS passw ord.
4-4 Configuring Y our Server Menu and Parameter Descriptions The SETUP utility has th e following six major menus : Main Advanced Security Server Boot Exit T o set minute functio ns, select a subm enu from the ab ove menus.
Configuring Y our Server 4-5 Main Option Parameter Desc ription Y our Setting System T ime HH:MM:SS Set the system time. System Date MM/DD/YYYY Set the system date. Legacy Floppy A Disabled 360Kb 5 1 / 4 1.2MB 5 1 / 4 720Kb 3 1 / 2 [1.44/1.25MB 3 1 / 2 ] 2.
4-6 Configuring Y our Server Primary IDE Master/Primary IDE Slave/Secondary IDE Master/Secondary IDE Slave/Serial A T A Channel 0 Master/ Serial A T A Channel 1 Master Correspondence between the m enu.
Configuring Y our Server 4-7 Processor Settings Option Parameter Desc ription Y our Setting Processor Retest [No] Ye s If yes, BIOS will clear historical processor status and retest the processor on the next boot. Processor S peed nnn GHz Displays clock speed for the processor .
4-8 Configuring Y our Server Advanced Option Parameter Desc ription Y our Setting Memory Configuration – Displ ays Memory Configuration submenu. PCI Configuration – Displa ys PCI Configuration submenu. Peripheral Configuration – Displ ays Peripheral Configuratio n submenu.
Configuring Y our Server 4-9 Memory Configuration Option Parameter Desc ription Y our Setting System Memory nnn KB Indicates the total capacity of the basic memory . (View only ) Extended Memory nnnnnnn KB Indicates the total capa city of the extended memory .
4-10 Co nfiguring Y our Server PCI Configuration – Embedded SCS I submenu Option Parameter Desc ription Y our Setting SCSI Controller [Enabled] Disabled Enables or disables the onboard SCSI controllers. Option ROM Scan [Enabled] Disabled If Enabled, initialize device expansion ROM.
Configuring Y our Server 4-1 1 Peripheral Configuration IMPORTANT: Note that the i nterrupt an d/or base I/O a ddress are not overlapped with others. If the value set for the in terrupt or base I/O address is used in another res our ce, the yellow asterisk (* ) appears.
4-12 Co nfiguring Y our Server Advanced Chip set Control Option Parameter Desc ription Y our Setting Enable Multimedia Ti me r [No] Ye s S pecify whether the system supports the multimedia timer feature.
Configuring Y our Server 4-13 Security The Security m enu appears if y ou move th e cursor to the position of "Security ." Press Enter on "Set Su pervisor Password" or "Set User Password ," to display the following scree n.
4-14 Co nfiguring Y our Server Option Parameter Desc ription Y our Setting Set Supervisor Password Up to eight alphanumerics When the <Enter> key is pressed, the user is prompted for a password; press ESC key to abort.
Configuring Y our Server 4-15 Server Option Parameter Desc ription Y our Setting Syst em Management – System Management submenu is displayed. Console Redirection – Console Redirection submenu is displayed. Event Log Configuration – Event Log Configuration submen u is displayed.
4-16 Co nfiguring Y our Server Option Parameter Desc ription Y our Setting Post Error Pause Disabled [Enabled] S pecify whether to stop the POST once at the end of POST if an error occurs during the POST . AC-LINK S tay Off [Last S tate] Power On S pecify the state of power when the AC power to the server is turn off once and then on.
Configuring Y our Server 4-17 System Management Submenu Option Parameter Desc ription Y our Setting BIOS V ersion – Displays the current BIOS version. (View only ) IPMI S pecification Ve r s i o n – Displays IPMI specification version. (View only ) BMC Device ID – Displays BMC device ID.
4-18 Co nfiguring Y our Server Boot If you move the cursor to the position of "Boot," the Boot menu appe ars, which is used to set the boot priori ty . The factory-defa ult boot or der is liste d below . 1. CD-ROM drive 2. Remova ble Devices 3.
Configuring Y our Server 4-19 SCSI BIOS (SCSI Select ) The SCSI Select utility is provided to configure th e SCSI controller on the mother board (or the SCSI controller on an option al board). This u tility may be started with a simple key operation while POST is in progress and requires no specific start-up disk.
4-20 Co nfiguring Y our Server Running the Utility T o run th e utility , perform the following procedures: 1. Power on the server . The following message appears while POST is in progress. IMPORT ANT : The message appears for each additional SCSI controller .
Configuring Y our Server 4-21 Exiting the Utility T o exit th e utility , press Esc until a message prompts you to exit (if you chang ed any setting, you are prompted to save t h e changes before you e xit). Configure/View SCSI Controller Settings The Configure/V iew Host Adapter Settings has the fo llowing menu items and parameters.
4-22 Co nfiguring Y our Server SCSI Device Configuration Move the cur sor onto "SCS I Device Confi guration" and p ress Enter to display the submenu. The following table lists submenu items, available param eters, and descriptions. IMPORT ANT : Select a parameter for eac h submenu it em on a per - SCSI ID basis.
Configuring Y our Server 4-23 Advanced Configuration Move the cur sor onto "Ad vanced Configurat ion" and press Enter t o display t he submenu.
4-24 Co nfiguring Y our Server SCSI Disk Utilities This utility scans the SCSI bus fo r SCSI devices, reports a desc ri ption of each device. R un these utilities before configuring SCSI dev ices. T o enter the u tility , select "SCSI Disk Utilities" on the Options menu.
Configuring Y our Server 4-25 Configuring SCSI Controller on Optional Board T o co nfigure S CSI devi ces conne cted to an o p tional SCSI controller board, use the SCSI BIOS utility provided with th e optional SCSI controller board. Refer to the manual that comes with the optional SCSI con troller board for details.
4-26 Co nfiguring Y our Server RAID BIOS The RAID (Redundant Array of Inexpensive Devices) option available for your system is N8103- 80F/81F/86F RAID controlle r boards which gi ve your system the added security of fault tolerance.
Configuring Y our Server 4-27 RAID CONFIGURA TION This section describes how to use the internal h ard disk drives in the disk array R AID configu ration. T o use an external ha rd disk drive in a disk array , the optional di sk array cont roller and t h e additional disk drive are necessary .
4-28 Co nfiguring Y our Server Inst alling the Hard Disk Drives Install the two or more SCSI hard disk drives to your server . Refer to Chapter 9 for detail. IMPORT ANT : Use two hard disk drives of the same revolution. In addition, u se two hard d isk drives of th e same capacity if you are going to configure RAID1.
Configuring Y our Server 4-29 4. Select [Disable d] of Host RA ID on Confi guration m enu and press Enter . 5. Change it to [Enabled]. 6. Press Esc . T he confirmation message [Sa ve Changes Mode?] appears. Select [Y es]. 7. Press Esc to return to the Options menu.
4-30 Co nfiguring Y our Server Main Menu When you select [Config ure/V iew HostRAID Setti ngs] , the Main Men u as shown belo w appears upon compl etion of device scan.
Configuring Y our Server 4-31 When you select the array on Main Menu, the detailed in formation of the hard disk drives in array is displayed. Det a iled indications ■ ID - Indicates SCSI ID of hard disk drive that configures the arr ay ■ T ype - Indicates RAID level for the array .
4-32 Co nfiguring Y our Server RAID Configuration by SCSISelect Utility Creating Arrays T ake the fo llowing proced ures to create an array . Requirement s Before creating arrays, m ake sure the disks for the array are connected and installed in your system.
Configuring Y our Server 4-33 3. Select an RAID type in [Select RAID T ype] win dow and press Enter . Put a cursor to the selected item, anothe r window opens indica ting the minimum and maximum num ber of disks to create an array a n d a message fo r assigning a spare disk.
4-34 Co nfiguring Y our Server Creating RAID0 Array T o create a RAID0 array: 1. Select [RAID-0] on [Select RAID T ype] window . 2. Use the cursor key to move the focus to the desi red hard disk drive and determine it by Sp ace , and th en press Enter .
Configuring Y our Server 4-35 6. Select [Y es] for the message [Create Array? ] and press Enter. Selecting [No] terminates creating an array and returns to the main menu. 7. Select [Y es] for the message [Are y ou sure?] and press Enter. Selecting [No] terminates creating an array and returns to the main menu.
4-36 Co nfiguring Y our Server Creating RAID1 Array T o create a RAID1 array , perform either of t he followings: Create a new RAID1 array . Migrate to RAID1 array using the data stored in an ex isting single disk. (Migration) Creating RAID1 array using the existing single hard disk drive is called "migration".
Configuring Y our Server 4-37 IMPORT ANT : T o migrate the boot disk that contai ns an OS, refer to the "Migration in NEC Express5800 W indows". Make sure the copy source a nd co py destination. If th ey are incorrect, the data will no longer be restored.
4-38 Co nfiguring Y our Server Creating RAID10 Arra y 1. Select [RAID-10] on [Select RAID T ype] window and press Enter . 2. Use the cursor key to move the focus to the desi red hard disk drive and determine it by Sp ace , and th en press Enter. An [X] m ark is placed next t o the selected hard disk drive.
Configuring Y our Server 4-39 5. The message "Do you want to make this array as bootab le?" to prompt you to specif y the boot pri ority of the ne w array ap pears. Sel ect [YES] to specify , or [NO] to ignore, a nd then press Enter . 6. Select [Y es] for the message [Create Array? ] and press Enter.
4-40 Configuring Y our Server Deleting Arrays T o delete an array: IMPORT ANT : Back up th e data in the hard disk drive of an array before you delete it. Otherwise, all data on the array is lost. Deleted arrays cannot be restored. 1. On the main menu, move cursor to select the array you wish to delete and press Enter.
Configuring Y our Server 4-41 4. <RAID0> [Deleting info rmation] wi ndow appears. Select the hard disk drive you wish to delete its partition or boot block, or select [Non e], then press Enter . <Example> Drive ID 0: Data in drive 0 is entirely erased.
4-42 Co nfiguring Y our Server Creating Sp are Disk Up to two s pare disks can be assi gned for o ne channel. Spare disk is available fo r RAID1 and RAID10 (spa nning of R AID1) only . NOTE: Spare disk must ha ve lar ger ca pacity than the hard disk drives configuring th e array .
Configuring Y our Server 4-43 5. On the mai n menu, make sure that the type of selected hard disk drive is c h anged to "Spare", and it s status "Optim al". T o unassign a spare disk, take the sam e st eps from 1 to 4 e xcept for selecting "Delete Spare" instead of "Add Spare".
4-44 Co nfiguring Y our Server CONFIGURING MOTHER BOARD JUMPERS W ith the pre-installed SETUP u tility , you can set desired passwords to pro tect the data stored in the server against access from unauthori zed users. When you for g et the passwords, however , you may want clear them .
Configuring Y our Server 4-45 The following describe the cleari ng procedure. W A RNI NG Observe the following instructions to us e the server safely. Failure to follow these instructions may result in death or seri ous personal injury. See pages 1-3 to 1-8 for details.
4-46 Co nfiguring Y our Server (This page is intentionally left b lank.).
Chapter 5 Inst alling the Operating System with Express Setup This section describes information on using Express Setup to install and conf igure the following operating systems to the server .
5-2 Installing the Operating System with Express Setup About Express Setup "Express Setup" helps you to install the W indows Op erating System. The setup automatically configures the RAID system and installs the Operating System and some manageme nt software.
Installing the Operating System with Express Setup 5-3 Microsof t Windows Server 2003 This subsecti on provides inf ormation on in stalling Micros oft® W indows Server 2003 in the Server . Read instruction in this section before proceeding the installation.
5-4 Installing the Operating System with Express Setup Optional Board Supported by NEC EXPRESSBUILDER NEC EXPRESSBUILDER CD-ROM attached to you r system support s the follo wing optional boards; NOTE:.
Installing the Operating System with Express Setup 5-5 Windows Server 2003 Express Setup ca n install Windo ws Server 2003 operating system . Confirm belo w notes before installing the W i ndows.
5-6 Installing the Operating System with Express Setup Creating Partition Size The size for the partition that the system is to be installed can be calculated from the following formula.
Installing the Operating System with Express Setup 5-7 Re-installing to the hard disk which ha s been upgraded to Dynamic Disk Y ou can not re-install W indows Server 2003 with the cu rrent partition of the hard disk drive upgraded to Dynam ic Disk kept remained.
5-8 Installing the Operating System with Express Setup The Flow of Setup This section shows the fl ow of the Expr ess setup. New File Ye s Confirme d : Process that proc eeds automatical ly : Process .
Installing the Operating System with Express Setup 5-9 Inst alling the Window s Server 2003 Express Setup pr oceeds the setup by specifying t he necessary information on the wizard. Y ou can also save the setup inform ation created on th e wizard in a flop py disk as a setu p file.
5-10 Installing the Operating System with Express Setup 7. If you select "Y es" at step 5, place a floppy disk i nto the floppy disk drive mounted on the server . If not, go on the next step. NOTE: If you set the floppy disk at this step, do not r emove the floppy disk from the server until the message as removing the floppy disk appears.
Installing the Operating System with Express Setup 5-1 1 10. Select the W indows family . Select "Microsoft W indows Server 2003 Standard Edition Microsoft W indows Server 2003 Enterprise Edition" catego ry . NOTE: If you sel ect "Skip" at step 8, this menu does not appea r .
5-12 Installing the Operating System with Express Setup 12. Copy the m odules for the opti onal mass storag e driver . If you want to install the optional mass storag e driver , insert the floppy d isk attached to mass storage dri ver into the floppy disk drive and follow th e me ssage to operate the installation.
Installing the Operating System with Express Setup 5-13 NOTE: About MegaR A ID S torage Manager (he reinafter , refered to as "MSM") When N8103-91 bo ard is connected, Wi ndows Server 2003 Service Pack 1 or later is necessary to install MSM.
5-14 Installing the Operating System with Express Setup Inst alling and Setting Device Drivers Follow these steps to install and configu re the device drivers. PROSet PROSet is a utility that confirms the function of netwo rk contained in network driver .
Installing the Operating System with Express Setup 5-15 Network Driver Specify the details of network driver . One standard network driver th at is mounted will be installed automatically , b ut the link speed and Duplex mode nee d to be speci fied manually .
5-16 Installing the Operating System with Express Setup Also, add or delete any protoc ols and services if necessary . Y ou can operate the process on the p roperty dialog box for local area network which can be appeared from [Network and D ial-up Connection].
Installing the Operating System with Express Setup 5-17 Inst allation of the Optional Network Board Driver 1. Start Device Manage r . 2. Click [Network adapters] and Double-Click [(Network Adap ter Name)]. [(Network Adapter Nam e) Properties] appea r s.
5-18 Installing the Operating System with Express Setup Adapter Fault T olerance (AFT)/Adaptive Load Balancing (ALB) Adapter Fault T olerance (AFT) is a feature th at cr eates a group containing more .
Installing the Operating System with Express Setup 5-19 Inst alling SCSI Controller Driver (N8103-65F) If you utilize SCSI controller driv er (N8103-65F), insta ll it according to the following proce dure: 1. Start [Device Ma nager] from [S tart] menu → [Control Panel] → [Administrative T oo ls] → [Computer M anagement ].
5-20 Installing the Operating System with Express Setup Inst alling SCSI Controller Driver (N8103-75) If you utilize SCSI controller driv er (N8103-75), insta ll it according to the foll owing procedu.
Installing the Operating System with Express Setup 5-21 Inst alling Disk Array Controller Driver (N8103-80F/81F) T o additionally install the N81 03-80F/81F in a system containi ng W indows Server 200.
5-22 Installing the Operating System with Express Setup Graphics Accelerator Driver Standa rd graphics accelerator drivers t hat are mounted will be installed a utomatically .
Installing the Operating System with Express Setup 5-23 A vailable switch options for Windows Server 2003 Boot.ini file. Many different switches will be ava ilable if you edit Boo t.
5-24 Installing the Operating System with Express Setup Setting for Solving Problems Setup the following issue in advance so that your computer can recover from any troub le precisely and as soon as possible when it should occur .
Installing the Operating System with Express Setup 5-25 IMPORTANT: W indows Server 2003 x64 Editio ns T o specify "Complete Memory Dump" to write the debug information is recommend ed.
5-26 Installing the Operating System with Express Setup 4. Specify "Com plete memory dump" and m odify [Dump fil e:] in the [W rite de bugging information] gr oup box. e.g. W rite the debug information in D drive write the file name "MEMOR Y .
Installing the Operating System with Express Setup 5-27 Windows Dr . Wat son W indows Dr . W atson is a debugger for a pplication error s. If any application er ror is detected, Dr . W atson dia gnoses the server and logs dia gnostic inform ation (log).
5-28 Installing the Operating System with Express Setup Network Monitor Utilizing Network Monitor helps you to investigate and manage with network trouble. T o utilize Network Monitor , you need to restart the system after the installation has completed, so we recommend to i n stall Netw ork Monitor before any net work troubl e may occur .
Installing the Operating System with Express Setup 5-29 Up dating the System - Installing Service Pack - IMPORT ANT : If you install W indo ws Server 2003 CD-RO M which contains Service Pack 1 to your syst em, you do not have to ap ply Service Pack 1 again.
5-30 Installing the Operating System with Express Setup Exceptional Setup This section e xplains how t o set up the serve r by the except ional way . Y ou usually do n ot have to do as follows.
Installing the Operating System with Express Setup 5-31 Microsof t Windows 2000 This subsection prov ides information on installing Microsoft® W indows® 2000 in the server . Read instruction in th is section before proceeding the installation. NOTE: If you install W indows 2000 w ithout using Express Setup, see Appendi x E.
5-32 Installing the Operating System with Express Setup Optional Board Supported by NEC EXPRESSBUILDER The NEC EXPRE SSBUILDER CD-R OM attached to y our system supp orts the follo wing optional boards.
Installing the Operating System with Express Setup 5-33 Windows 2000 Express Setup can install W indows 2000 operatin g system. Confirm below notes before installing the W indows.
5-34 Installing the Operating System with Express Setup About Maintenance Partition (the area displayed as "MAINTE_P") The maintenance partition for serv er maintenance is reserved in the head of Hard Disk Drive (a partition of approx imately 55MB).
Installing the Operating System with Express Setup 5-35 For example, if the m ounted memory size is 51 2MB, the partition size will be calculated by the above formula as follows: 1000MB + (512MB * 1.
5-36 Installing the Operating System with Express Setup The Flow of Setup This section shows the fl ow of the Expr ess Setup. New File Ye s Confirme d : Process that proc eeds automatical ly : Process.
Installing the Operating System with Express Setup 5-37 Inst alling the Window s 2000 Express Setup pr oceeds the setup by specifying t he necessary information on the wizard. Y ou can also save the setup inform ation created on th e wizard in a flop py disk as a setu p file.
5-38 Installing the Operating System with Express Setup 6. "NOTE" appears. Click [C onfirm] after reading that. NOTE: If som e operating system has been installed on the har d disk drive already , the message which ask s if you continue the in stallation appears.
Installing the Operating System with Express Setup 5-39 8. Confirm or m odify the paramet ers of disk array configuration . NOTE: If you do not use disk array contro ller , go on the next step. If a Disk array c ontroller is connected to t h e server or the HostRAID is enabled, the [Configure R AID] dialogue-bo x appears.
5-40 Installing the Operating System with Express Setup IMPORTANT: Reserve the partition to install the OS more than the minimally required size. If you select "Use Existing Array" a.
Installing the Operating System with Express Setup 5-41 12. Copy the m odules for the opti onal mass storag e driver . If you want to install the optional mass storag e driver , insert the floppy d isk attached to mass storage dri ver into the floppy disk drive and follow th e me ssage to operate the installation.
5-42 Installing the Operating System with Express Setup Inst alling and Setting Device Drivers Follow these steps to install and configu re the device drivers. PROSet PROSet is a utility that confirms the function of network con tained in network driver .
Installing the Operating System with Express Setup 5-43 Network Driver [When PROSet is not installed] 1. Click S tart menu and click [ Network and Di al-Up Connect ion]. The [Network and Dial-Up Conn ection] dialog box appears . 2. Right-click [Local Area Connection] and clic k [Properties] from pop-up m enu.
5-44 Installing the Operating System with Express Setup Optional Network Board Driver If you want to utilize optional Network Board (N8 104-86/88/1 1 1/103/109/1 12/1 13/1 15) install the driver store d in NEC EXPRESSB UILDER CD-ROM . Refer to the re-installat ion procedure described in Appendix F .
Installing the Operating System with Express Setup 5-45 Inst alling SCSI Controller Driver (N8103-65F/75) If you utilize SCSI controller driv er (N8103-65F/7 5), inst all it according to the following procedure: 1. Start [Device Ma nager] from [S tart] menu → [Cont rol Panel] → [Admi nistrative T ools] → [Computer M anagement ].
5-46 Installing the Operating System with Express Setup Inst alling RAID Controller Driver (N8103-80F/81F) T o add itionally install the N81 03-80F/81F in a system containing W indo ws 2000, connect the controller and take the following steps to install the driver: 1.
Installing the Operating System with Express Setup 5-47 A vailable switch options for Windows 2000 Boot.ini file. Many different switches will be available if you edit Boo t.
5-48 Installing the Operating System with Express Setup Setting for Solving Problems Setup the following issue in advance so that your computer can recover from any troub le precisely and as soon as possible when it should occur .
Installing the Operating System with Express Setup 5-49 IMPORTANT: T o specify "Complete Memory Dump" to write the debug informati on is recommended . If the mount ed memory size is lar ger than 2GB, "Com plete Memory Dump" cannot be speci fied so that specify "Kernel Memory Dump" instead.
5-50 Installing the Operating System with Express Setup Windows 2000 Dr . Wat son W indows 2000 Dr . W atson is a debugger for applicati on errors. If any applicati on error is detected , Dr . W atson diagn oses the server an d logs dia gno stic information (log).
Installing the Operating System with Express Setup 5-51 Network Monitor Utilizing Network Monitor helps you to investigat e and manage with network trouble. T o utilize Network Monitor , you need to restart the system after the installation has completed, so we recommend to i n stall Netw ork Monitor before any net work troubl e may occur .
5-52 Installing the Operating System with Express Setup Up dating the System - Installing Service Pack - IMPORT ANT : This system does not support W indow s 2000 Service Pack 1 - 3. If you install W indow s 2000 CD-ROM which contains Service Pack 4 to your system, you do not ha ve to apply Service Pack 4 ag ain.
Installing the Operating System with Express Setup 5-53 Exceptional Setup This section e xplains how t o set up the serve r by the except ional way . Y ou usuall y do not have t o do as follows.
5-54 Installing the Operating System with Express Setup HostRAID The followin g explains the overview of H ostRAID and t he setup procedure . Overview of HostRAID HostRAID pr ovides RAID feat ure through the onboard serial A T A or SCSI interface in your system.
Installing the Operating System with Express Setup 5-55 Notes The following ex plains general notes on H ostRAID: <SCSI HostRAID> Only a hard disk dri ve can be connected to a channel with which HostRAID is enabled through SCSI BIOS.
5-56 Installing the Operating System with Express Setup HostRAID Setup Flow The flowchart below shows the Ho stRAID system setup procedure. St ar t Is HostRA ID used as boot disk ? Ye s Enable the HostRA ID feature and cre ate RAID b y using SCSI Select Utili ty Refer to SCS I Select Utilit y User's Manu al.
Chapter 6 Inst alling and Using Utilities This section describes how to use th e NEC EXPRESSBUILDER CD-ROM that comes with your server and to install the utilities stor ed on the NEC EXPRESSBUILDER.
6-2 Inst alling and Using Utilities NEC EXPRESSBUILDER NEC EXPRESSBUILDER is an automated software in tegration tool to h elp simplify the process of installing a nd configurin g your serve r.
Installing and Usi ng Utilities 6-3 W indows-based This program is called as "Master Contro l Menu" that can run under the Microsoft W indows system (W indows 95 or l ater and Win dows NT 4.0 or lat er). Y ou can install the several applicatio ns and read the docu mentation from the menu.
6-4 Inst alling and Using Utilities NEC EXPRESSBUILDER for DOS- Based with Local Console This subsection describes the p rocedures for u sing NEC EXPR ESSBUILDER for DOS-based w ith local console. St arting NEC EXPRESSBUILDER The following procedure instructs you t o start NEC EXPRESSBUIL DER.
Installing and Usi ng Utilities 6-5 Express Setup "Express Setup" is intended fo r initial setup of the server. Its automatic installation mode gu ides the user easily through the process by detailing specific h ardware features and providing screen prompts for software selection and configuration .
6-6 Inst alling and Using Utilities – Save Disk Arr ay Configuratio n Data The configuration information on th e disk mirroring controller is saved into the floppy disk. If you set or change RA ID, always use thi s function to save the confi guration informat ion into a fl oppy disk.
Installing and Usi ng Utilities 6-7 – W indows Server 2003 x64 Edition O EM-DISK for NEC EX PRESSBUILDER Creates a support disk for installing W indows Server 2003 x64 Editions.
6-8 Inst alling and Using Utilities – Create Maintenance Partition NEC EXPRESSBUILDER creates about 55MB of the maintenance partition on the system disk (or disk array system) as wo rk area. The various utilities are installed when the maintenance partition is created successfully or wh en the maintenance partition is already created.
Installing and Usi ng Utilities 6-9 NEC EXPRESSBUILDER for DOS-b ased with Remote Console This subsection describes the procedures fo r using NEC E XPRESSBUILDER for DOS-based w ith remote consol e.
6-10 Installin g and Using Utilities Star ti n g The following t wo methods a re available to start t he server . Running NEC E XPRESSBUIL DER from the m anagement PC via LAN Running NEC E XPR.
Installing and Usi ng Utilities 6-1 1 T op Menu Shown below a re the top menu item s. Setup Automatically sets up the server . T ools Launch the features of NEC EXPRESSBUILDER individually . Help Help message on NEC EXPRESSBUILDER. Quit Quit NEC EXPRESSBUILDER.
6-12 Installin g and Using Utilities T ools When you select the [T ools] on the T op Menu, the following screen appea rs. The menu item s available only in remot e console operatio n among those described i n section "NEC EXPRESSBUIL DER for DOS-based wi th Local Console" are displa yed.
Installing and Usi ng Utilities 6-13 NEC EXPRESSBUILDER for Window s -Based (Master Control Menu) The Master Control Menu is used to, Read the User's Guide or the other docum ents, Update the NEC Express5800 system, and Install the m anagement soft ware.
6-14 Installin g and Using Utilities CONFIGURA TION DISKETTE CREA T OR "Configuration Diskette Creator" is a tool to create [Configuration Diskette] that is used fo r configuring the server with the Expr ess Setup (see Chapter 5 for details).
Installing and Usi ng Utilities 6-15 4. Click [Configuration Diskette Creator]. Configuration Diskette Creator window is displayed. 5. Click [Create New Information files] from the [File] menu. The [Disk Environment] dialog box will be displayed. 6. Specify each ite m and click on [OK].
6-16 Installin g and Using Utilities 7. Follow the message to specify each item on th e dialog box and click [Next]. NOTE: If you click on [Cancel], all the input value will be deleted. When completing the specification of setup info rmation, the [Save Setup Information] dialog box will appear .
Installing and Usi ng Utilities 6-17 Inst alling Optional Mass Storage Driver T o install op tional Mass Storage Driver that is s u pported by the Express Setu p, follow the procedure below to create [Configuration Diskette]. 1. Display Configuration Diskette Creator window .
6-18 Installin g and Using Utilities NEC ESMPRO The NEC ESMPRO (refe rred to as ESMPR O hereafter) lets a system admi nistrator manage remote servers across a net w ork. ESM PRO monitors server ha rdware and softwa re configurations , failures, and performance.
Installing and Usi ng Utilities 6-19 Adaptec S torage Manager - Browser Edition Adaptec St orage Manager - Browser Edition (hereinafter abbreviated to ASMBE) is a management utility for th e HostRAID system and provides RAID functions through th e SCSI interface in your server .
6-20 Installin g and Using Utilities Adaptec S torage Manager Adaptec St orage Manager (hereinaft er abbrevia ted to ASM) is an app lication that locally or remotely ma nages HostRAID stora ge system and p rovides RAID fu nctions through the SCSI interface on the Windows Serve r 2003 x64 Edition in your serv er .
Installing and Usi ng Utilities 6-21 MegaRAID S torage Manager (Server) MegaRAID S torage Manager ( hereinafter abbreviated to MSM) is an application to manage or monitor t he N8103-91 di sk array co ntroller . Y ou can use MSM for managem ent of arrays and error notification by event monitoring while the system is running.
6-22 Installin g and Using Utilities Power Console Plus Power Console Plus is a utility to control the RAID system of the disk array con troller (MegaRAID controller ) produced by LSI Logic.
Installing and Usi ng Utilities 6-23 MegaRAID Re gistration Ser ver Enables control of the Meg aRAID controller via the network. Install in one of NEC Express servers a nd management PCs that are connecte d through networ k. The above components m ust be installed correctly for establishing t he environm ent to use Power Console Pl us.
6-24 Installin g and Using Utilities Server Setup This section expl ains Power Co nsole Plus setu p in the NEC E xpress server in whi ch the MegaRAID controller i s mounted . Operating Environment This section e xplains the o perating envir onment requi red for Powe r Console Pl us to operate on a server .
Installing and Usi ng Utilities 6-25 Management PC Setup This section expl ains Power Co nsole Plus setu p in a computer t h at manages ser vers via the net work (TCP/IP). Operating Environment This section e xplains the o perating envir onment requi red for Powe r Console Pl us to operate on a management PC.
6-26 Installin g and Using Utilities NEC DianaScope NEC DianaScope is software fo r the remot e manageme nt of the NEC Exp ress5800 series. See the online documents for details on th e functions and installation of NEC DianaScope. NOTE: Y ou need the server license to activate DianaScope for this product.
Chapter 7 Maintenance This chapter describes the daily mainten ance of the server and precautions wh en relocating or storing the se rver . MAKING BACKUP COPIES NEC recomm ends you make bac kup copies of y our valuable d ata stored in hard disk dri v es of the server on a regul ar basis.
7-2 Maintenance CLEANING Clean the server on a re gular basis to keep the se rver in a good shape. W A RNI NG Observe the following instructions to us e the server safely. Failure to follow these instructions may result in death or seri ous personal injury.
Maintenance 7-3 Cleaning the Server For daily cleaning, wipe the external surfaces of the server with a dry soft cloth. Follow the procedure below if stains rem ain on the surfaces: IMPORT ANT : T o avoid altering the material and color of the server , do not use volatile solvents such as thinn er and benzene to clean the server .
7-4 Maintenance Cleaning the Interior One of the most important items in a good maintenance program is regular and thorough cleaning of the interior of the server, esp ecially around the m other board. Dust buildup inside the server can lead to several problems.
Maintenance 7-5 Cleaning the Keyboard/Mouse Make sure that the server and peripheral de vices are al l off-powe red (the POWER/SLEE P LED goes of f), and then wipe the ke yboard s urface with a dry cloth. The mouse operation de pends on the degree of smoothne ss of the internal ball rotati on.
7-6 Maintenance Cleaning CD-ROM A dusty CD-ROM or dust-accumula ted tray causes the device to fail to read data correctly . Follow the procedur e below to clean the tray and CD-ROM regu larly: 1. Make sure that the server is pow ered (the POWER/SLEEP LED is lit).
Maintenance 7-7 SYSTEM DIAGNOSTICS The System Diagnostics runs seve ral tests on the server . Use the System Diagnostics program in the NE C EXPRES SBUILDER provi ded with the server to diagnose the server . T est Items The following items are tested in system diagnostics.
7-8 Maintenance St arting and Ending the System Diagnostics There are two ways to diagnose the server: to u se the local console (keyboar d) of the server itself, and to use the m anagement PC via serial port ( remote consol e).
Maintenance 7-9 6. Select [System Diagnostics]. The System Diagnostics starts and com p letes in approximately three minutes. When the diagnosis completes, the screen of the display ch anges in the following indication. [Enter ] Detail I nform ation [ ESC] Ret urn to Enduser Menu Test End T eDoLi(TEst & Diagnosis On Linux) Ve r001.
7-10 Maintenance 7. Follow the Guide lin e showed in the botto m of the screen and press ESC to show the End user Menu showe d below . Please choose a function by the arrow key and push Enter key. Enduser Menu T eDoLi ( TEst & Dia gnosis On Linu x) Ver001.
Maintenance 7-1 1 RELOCA TING/ ST ORING THE SERVER Follow the procedur e below to relocate or store the server: CAUTION Observe the following instructions to us e the server safely. Failure to follow these instructions may cause a fire, pers ona l injury, or property damage.
7-12 Maintenance (This page is intentionally left b lank.).
Chapter 8 T roubleshooting If your server does not operate a s expected, rea d this chapter before assum ing a failure. NOTE: For provision against an unexp ected failure, it is recommended to install the maintenance utility , NEC ESMPRO, to the server and cl ient comput ers.
8-2 T roubleshooting SYSTEM VIEWERS Monitor the occurrence of fault by NEC ESMPRO du ring the system operation. Especially take n ote on whether a ny alert is re ported to NEC E SMPRO Manager on the management PC. Check whether any alert is r eported on the Operation W indow , Data V iewer, or Alert V iewer of NEC ESMPRO Manager .
T roubleshooting 8-3 LEDS The server includes LEDs t o indicate the server st ates by a variety of co lors and display p atterns on the front panel, hard di sk drive, and power supply . Chapter 2 "Status Indicators" lists the LED displays and th eir meanings and the actions taken at occurrences of failures.
8-4 T roubleshooting ERROR MESSAGES If an error occurs in the server , an error m essage appears on the disp lay unit connected to the serv er . Error Messages af ter Pow er-on Powering on the server automatically starts the self-diagnostic progr am, POST (Power On Self- T est).
T roubleshooting 8-5 POST Error Messages When POST detects an error , it displays an error message on the display unit screen. The following table lists error messages and actions to take. IMPORT ANT : T ake a note on the m essages displayed before consulting with your service repr esen tative.
8-6 T roubleshooting Error code Error message Recommended Actio n 02D1 System Memory exceeds the CPU's caching limit. 02F4 EISA CMOS not write able. 02F5 DMA T est Failed. 02F6 Software NMI Failed. 02F7 Fail-safe T imer NMI Failed. Contact your service representative.
T roubleshooting 8-7 Error code Error message Recommended Action 0B8F Could not redirect the console - BMC Parameter Error - 0B90 BMC Platform Information Area c orrupted. 0B91 BMC update firmware corrupted. T urn off the power once and then on again to start the server .
8-8 T roubleshooting DIMM #1 DIMM #2 DIMM #3 DIMM #4 DIMM #5 DIMM #6 DIMM #7 DIMM #8 Group #1 Group #2 Group #3 Group #4 Processor 1 Processor 2.
T roubleshooting 8-9 Beep Codes If an error occurs during the POST , the se rver beeps, indicat ing the type of er ror . Each number indicates the number of short beeps, a nd a hyphen indicates a pause.
8-10 T roubleshooting SOL VING PROBLEMS When the server fails to operate as expected, see the follo wing to find out y our problem and follow the instructio n given before asking for re pair .
T roubleshooting 8-1 1 No screen disp lay appears with b eep: → Check whether DIMMs are connected to the m ating connectors firmly . → Check whether DIMMs of diffe rent specifica tions are installed in the specific bank. See Chapter 9 for the specifications of DIMMs.
8-12 T roubleshooting Fail to access to internal or external de vices (or such devices fail to operate): T Are cables properly connected? → Make sure that the interface cables and power cord are properly connected. Also make sure that the cables are connected i n the correct order .
T roubleshooting 8-13 The keyboard or mouse fails to operate: T Is the cable properly connected? → Y ou must use the pro vided keyboard/m ouse br anch cable (Y cable) for this server . Make sure that the prov ided cable is conn ected to the correct connector on the rear of the server .
8-14 T roubleshooting Fail to access (read or write) to the flop py disk: T Does the fl oppy disk drive contain a floppy disk ? → Insert a floppy disk into the flopp y disk drive until it clicks. T Is the floppy disk write-protected? → Place the write-protect switch on the flo ppy disk to the "W rite-enabled" position.
T roubleshooting 8-15 Fail to access the hard disk d rive: (Refer to the documentation supplied with the disk array controller .) T Is the hard disk drive applicable to the serv er? → Operation of any devi ce that is not authorize d by NEC is not guara nteed.
8-16 T roubleshooting The server is not fo und on the net work: T Is the LAN cable connecte d? → Make sure to connect the LAN cable t o the networ k port on t he rear of the serve r . Also make sure that the LAN cable to use conforms with the network interface standard.
T roubleshooting 8-17 Problems with Windows Server 2003 x64 Editions There are some cases that an e vent log is registered as follows w hen you inst all Windows Server 2003 x64 Editions.
8-18 T roubleshooting Problems with Windows Server 2003 R2 There are some cases that an e vent log is registered as follow s when you operate Windows Server 2003 R2. Source: IPMIDR V T ype: Error Event ID: 1001 Description: The IPMI device driver attempted to determine if the system supported an IPMI BMC device.
T roubleshooting 8-19 Problems with Windows Server 2003 and Windows 2000 Cannot inst all the operating system c orrectly . T Did you confirm the notes on installing the op erating system? → See Chapter 6.
8-20 T roubleshooting The system does not restart automatically w hen a stop error occurs, though the system is adjusted to automatically restarting. → When the system does not restart automatically , restart it manually . The system restart s automatical ly when a stop error occurs , though the system is NOT adjusted to automatically restarting.
T roubleshooting 8-21 Problems with NEC EXPRESSBUILDER When the server is not booted from the NEC EXPRESSBUILDER CD-ROM, chec k the following: T Did you set the NEC EXPRESSB UILDER du ring POST and restart the server? → If you do not set the NEC EXPRESSBUILDER during POST and restart the server , an error message will appear or the OS will boot.
8-22 T roubleshooting Problems with Express Setup Express Setup can not be used → Express Setup do not suppor t the installation of Micro soft W indows Server 2003 x64 Editions. If you want to perform re-setup, see Appendix D a nd perform "M anual Setup".
T roubleshooting 8-23 The following error lo g is included in the event log while operating the system: Event ID: 16 Source: iANSMini port T ype: Error Category: No ne Description: T eam #0:Th e last adapter has lost link. Network connecti on has been lost.
8-24 T roubleshooting Windows 2000 started with different display resolu tion from the specified value. → If the specified display resolution can not be used, the system will use the nearest value or the default va lue of the driver . Entered the incorrect Product ID/CD key .
T roubleshooting 8-25 The following messag e appears on the scre en and the setup is suspen ded while the Express Setup is executing: Bad Command or filename Insufficient disk space → Follow the procedure d escribed below and check the BIOS setting s for the SCSI controller .
8-26 T roubleshooting Problems with Configuration Diskette Creator The bit map of the Configuration Diskette Cre ator window is not displayed correctly during setting of setup information.
T roubleshooting 8-27 COLLECTING EVENT LOG This section describes on how to collect the log of v arious events that occurred on th e server . IMPORT ANT : If STOP error , system error , or stall occurred, follow the procedure below afte r restarting the system.
8-28 T roubleshooting COLLECTING CONFIGURA TION INFORMA TION This section describes on how to collect the in formation o n hardware co nfiguration and in side specification.
T roubleshooting 8-29 COLLECTING DR. W A TSON DI AGNOSTIC INFORMA TION Dr . W atson collects diagnostic information related to application errors. The location to save the information can be s pecified as you like. F or more information, refe r to Chapter 5.
8-30 T roubleshooting Saving the Dump File Press the DUMP switch to save the dump file whe n an error occ urs. Insert a metal pin (a straightened large paper clip will make a substitu te) into the switch hole to press the DUMP switch. Pressing the DUMP switch saves the dump file in the specified directory .
T roubleshooting 8-31 RECOVER Y FOR W i ndows 2000 SYSTEM If any file necessary for running the OS is damaged, use th e following procedures to recover the system. IMPORTANT: After recovering the system , see "Updating the System" in Chapter 5 and be s ure to update the system.
8-32 T roubleshooting 5. When the following message is displayed, press S . Setup could n ot dete rmine the type of one or more mass storage devices installed in your system, or you have chosen to manually specify an adapter. Currently, Setup will load support fo r the following mass storage devices.
T roubleshooting 8-33 11. Follow the instruction displayed on the screen, and then press L at the screen which request you to insert system recovery disk. The system will be restarted once. NOTE: Start s the procedure with out system recovery disk. 12.
8-34 T roubleshooting OFF-LINE MAINTENANCE UTILITY The Off-line Maintenance Utility is an OS-independent maintenance program. When you are unable to start the OS-dependent NEC ESMPRO to troubleshoot a problem, the Off-line Maintenance Utility can b e used.
T roubleshooting 8-35 St arting the Off-line Maintenance Utility The Off-line Maintenance Utility may be started in the following ways. From the CD-ROM Set the NEC EXPRESSBUILDER CD-ROM in the C D-ROM drive and reboot the system. After the menu is displayed on the screen, se lect "T oo ls" - "Off-line Maintenance Utility".
8-36 T roubleshooting Features of Off-line Maintenance Utility The Off-line Maintenance Utility provides the fo llowing features. (A vailable features vary depending on th e way you started the Off-line Maintenance Utility .) IMPORT ANT : See th e on-line help for details of the Off-line Maintenance Utility .
T roubleshooting 8-37 RESETTING THE SERVER If the server halts before starting the OS, press and hold Ctrl and Alt and press Delete . This restarts the server . IMPORT ANT : Resetting the server clears the DIMM memory and the data in process. T o reset the server when it is not frozen, make sure that no processing is in progress.
8-38 T roubleshooting FORCED SHUTDOWN Use this function when an OS command does not shut down th e server , th e POWER switch does not turn off the server , or resetting do es not work. Press and hold the POWER switch on the server for at least four se conds.
Chapter 9 Upgrading Y our Server This chapter describes internal optional d evices av ailable for the server, procedures for install or removing such o ptional devices, an d notes on using them . IMPORT ANT : Optional devi ces described i n this chapter may be i nstalled or removed by any user .
9-2 Upgrading Y our Server SAFETY NOTES Observe the following notes to install o r remove optional devices safely and properly . W A RNI NG Observe the following instructions to use the server safel y. Failure to follow these instructions may result in death or serious personal in jury.
Upgrading Y our Server 9-3 ANTI-ST A TIC MEASURES The server contains electronic co m ponents sensitive to static electricity . A void failures caused by static electricity when installing or removing any optional dev ices. W ear a wrist strap (an arm belt or anti-static glove).
9-4 Upgrading Y our Server PREP ARING FOR INST ALLA TION AND REMOV AL Follow the p rocedure bel ow to prepare fo r installing or removing c omponents. 1. Shut down the OS. 2. Remove the front bezel from the chassis if installed. 3. Press the POWER switch t o power of f the server (the POWER LE D goes of f).
Upgrading Y our Server 9-5 CONFIRMA TION AFTER INST ALLA TION/ REMOV AL Confirm the following after installing an add itional option and removing a co mponent: Installing removed c omponents exactly as they we re Install the components a nd cables, which were removed and disc onnected for addition of an option, exact ly as they we re.
9-6 Upgrading Y our Server DEVICE INST ALLA TION OR REMOV AL PROCEDURE Install or rem ove a component from t he server in the f ollowing proce dure. Hard Disk Drive The server has six de vice bay slots to install ha rd disk drives with th e SCA2 interface (Ultra 320 SCSI) in the disk bay of the front of the serv er .
Upgrading Y our Server 9-7 SCSI ID / SAS Port The hard dis k drive bay ma y contain up to si x hard disk drives. The SCSI IDs or SAS port numbers are factory-assigned to ha rd disk drives as shown below . The hard disk drive bays are conn ected to the SCSI connector on the mother board when the server is shipped.
9-8 Upgrading Y our Server Inst allation T ake th e following steps to install a hard disk drive. This procedure app lies to all the hard disk drive bays. NOTE: Any ha rd disk dri ve can be instal led or rem oved in or from the server only by removing t he front bezel.
Upgrading Y our Server 9-9 6. Align the drive carrier with the bay guide rail. 7. Slide the drive carrier into the bay until it locks with th e SCSI backplane connector . IMPORTANT: Push the hard disk drive carrier until the hook of the handle hits the frame.
9-10 Upgrading Y our Server Removal T ake the following steps to rem ove a hard disk dri v e: NOTE: If removing a failing hard di sk drive, c onfirm the slot in which the DISK LED of the hard disk drive is amber before starting the removal. 1. See the section "Pre paring for I nstallation an d Removal" desc ribed earlier t o prepare.
Upgrading Y our Server 9-1 1 When the hard disk drives are in the disk array confi guration, you can restore the state before an error using the auto-rebu ild feature that stores the data in t he old hard di sk drive into a new one. The auto-rebuild feature is av aila ble for t he RAID1, RAID5 , or RAID10 di sk array confi guration.
9-12 Upgrading Y our Server Power Supply Unit Y our server contains one or two power supplies. The second pow er supply is op tional and pr ovides a redu ndant configurat ion that ensu res continue d operation of the system in the unlikely even t one of the power supplies fails.
Upgrading Y our Server 9-13 4. Insert the pow er supply unit. IMPORTANT: Do not touch the terminals of the power supp ly unit. Gold-plated connectors.
9-14 Upgrading Y our Server 5. Grasp the handle an d firmly push the pow er supply . The power supply unit is lock ed when a distinct "click" is heard. 6. Connect two po wer cords. Use the power co rd provided wi th the standard power suppl y unit and t he one provided with the system.
Upgrading Y our Server 9-15 Replacing a Failing Power Supply Unit Replace only a failing power supply unit. IMPORTANT: Do not remove a power s upply unit ope rating normally .
9-16 Upgrading Y our Server Server (Pull-out from the Rack) The server needs t o be pulled o ut from the rack f or installing/rem oving any com ponents other than the hard di sk drives and power supply units. CA UTION Observe the following inst ructions to use the server safel y.
Upgrading Y our Server 9-17 Drive Cover Open the dri ve cover whe n installing/rem oving a fan assembly , processor , and backup file de vice or reconnecting an internal cable. Removal 1. See the section "Pre paring for I nstallation an d Removal" desc ribed earlier t o prepare.
9-18 Upgrading Y our Server Logic Cover Open the logi c cover when installing/rem oving a DIMM , processor , and PCI add-in card o r reconnecting an internal cable. Removal 1. See the section "Pre paring for I nstallation an d Removal" desc ribed earlier t o prepare.
Upgrading Y our Server 9-19 DIMM Install the additiona l DIMM (Dual Inline Memory Module) to the DIMM socket on the mother board in the ser ver . T he mother board is provided wit h eight DIMM boa rd slots. NOTE: Up to 16GB of m emory (2GB DIMM x 8) can be installed.
9-20 Upgrading Y our Server Inst allation Order DIMMs must be populated in pairs and i n the followin g order: #7 and #8, #5 and #6, #3 and #4, then #1 and #2. Install DIMMs starting from the one having smallest capacity . IMPORTANT: Install two additional DIMMs for each g roup *1 because the server uses interleaved m emory .
Upgrading Y our Server 9-21 Inst allation Install a DIMM in the following procedur e. IMPORTANT: The server supports DIMMs o f only the low-pro file type (30 m m (1.
9-22 Upgrading Y our Server Removal Remove the DIMM depe nding on the following p rocedure. NOTES: T o remove the fail ed DIMM, check t he error message a ppearing in POST or NEC ESMPR O to identify th e DIMM socket (group) in which the failed DIMM is installed.
Upgrading Y our Server 9-23 Processor (CPU) The server ma y have another C PU installed i n addition to t he standard CPU (Intel Xeon Processor). IMPORT ANT : The CPU is extremely sensitive to static electricity . Mak e sure to touch the metal frame of the server to discharge static electricity from your body befo re handling the CPU.
9-24 Upgrading Y our Server Inst allation T ake the fo llowing steps to install the CPU. 1. See the section "Pre paring for I nstallation an d Removal" desc ribed earlier t o prepare. 2. Pull out the server from the rack. 3. Open the dri ve cover and logic cover .
Upgrading Y our Server 9-25 8. Raise the locking lev er on the socket. IMPORT ANT : Open th e lever until it stops. The bar can be opened to approx. 120 degrees . 9. Aligning the pins of t he CPU with the socket , insert the CPU slowly and gently into the socket.
9-26 Upgrading Y our Server 10. Push the CPU lightly to the sock et, an d pus h down the le ver to secure t he CPU. 11. Put the heat si nk on CPU. NOTE: Be aware of direction of h eat sink (see figure below) . 12. Fix the heat sink clips with four screws.
Upgrading Y our Server 9-27 13. Make sure that the heat sink is lev el. NOTES: If the heat sink is not level, remove it, and then install it again. The following probably causes the heat sink not to be level: – The CPU is no t positioned correctly .
9-28 Upgrading Y our Server 16. Install the co vers you rem oved previously . 17. Power on the server , start the SETUP utility , and set "Processor Retest" of "Processo r Settings" on the Main menu to "E nable". 18. V erify that POST displays no error messages.
Upgrading Y our Server 9-29 Removal T o remove the CPU, p repare the removal referring to ste ps 1 and 6 in t he installation p rocedure and do the reverse procedure o f steps 12 to 8. IMPORTANT: Do not remove any CPU unless it is failed. After the operation, heat may make the cool seat at t he bottom of the heat sink adhere to the CPU.
9-30 Upgrading Y our Server PCI Board The server has two "rise r cards" on the mother board that enable installation of PCI bo ards. Three PCI boards ca n be installed o n each riser car d.
Upgrading Y our Server 9-31 Notes Observe the fol lowing notes on installing/ removing a PCI boa rd: Do not touch the terminals of the riser card s and the leads of electronic components with your bare ha nd. Fingerpri nts and dust l eft on them cause t he server to m alfunction due to a connection failure or damage to the leads.
9-32 Upgrading Y our Server If a bootable PCI board (e.g., a dis k array controller , SCSI controller , or LAN card) is additionally installed , the boot priority is changed to the default. After the additional installation, start the BIOS SETUP utility , select [Boo t] → [Boot Device Priority], and set the new boot pri ority .
Upgrading Y our Server 9-33 Inst allation T ake the fo llowing steps to install a PCI board on the riser card: IMPORTANT: Each riser card s upports low-pr ofile or ful l-height PCI boa rds. Before installing a PCI board, confirm that the type of the PCI board.
9-34 Upgrading Y our Server 6. Remove the ext ension slot co ver . NOTE: Keep the removed ext ension slot cover for futu re use. 7. <This step is required only for a PCI boa rd of the full-height/fu ll-length type.
Upgrading Y our Server 9-35 8. Install the PCI board on the riser card. Align the PCI board terminal section with th e riser card slot, and firmly push t he PCI board until it is fully seated. IMPORTANT: Do not touch the terminals of th e riser cards and PCI boar ds with your bare ha nd.
9-36 Upgrading Y our Server 9. Secure the board with a screw removed in Step 5. 10. Insert the riser card into the slot on the moth er board. Align the riser card terminal section with the slot on the mother board, and firmly push the riser card until it is fully seated.
Upgrading Y our Server 9-37 11. After the insertion, press the riser card down with your fingers until it is fully seated. 12. Install the com ponents you removed pre viously . 13. V erify that POST displays no error messages. If POST displays an e rror message, take a note on the m essage and see the POST er ror messages listed in Chapter 8.
9-38 Upgrading Y our Server Disk Array Controller Board The disk array controller board is an optiona l PCI board provided to improve data reliability . Installing the disk array con troller board allows you to use ha rd disk drives in the device bays of the server and th ose in the optio nal expansion disk cabinet in the disk array con figuration.
Upgrading Y our Server 9-39 Use of internal hard disk drives in a disk array configuration T o use the internal har d disk drives in a disk array co nfiguration in the se rver containi ng a disk array controller board, reconnect the SCSI ca bl es and LED ca bles on the mother board.
9-40 Upgrading Y our Server With N8103-86 disk array controller connected With N8103-80F/81F disk array controller connected Mother board Hard disk drive SCSI ID3-5 Internal backup device Hard disk dr.
Upgrading Y our Server 9-41 With N8103-86 disk array controller connected and internal SCSI backup device connected (exclusive use with onboard SCSI connector) With N8103-80F/81F disk array controller.
9-42 Upgrading Y our Server With N8103-86 disk array controller connected and internal IDE backup device With N8103-91 disk array controller connected Hard disk drive SCSI ID3-5 Internal SCSI backup d.
Upgrading Y our Server 9-43 With N8103-91 disk array controller connected and internal IDE backup device With N8103-91 disk array controller connected and internal SCSI backup device SAS hard disk dri.
9-44 Upgrading Y our Server SCSI cable connection T o use the internal har d disk drives in a disk array confi guration, disconnect the SCSI cable from the SCSI connector on the mother board, and conn ect it to the connector of the disk array cont roller board .
Upgrading Y our Server 9-45 LED relay cable connection T o indicate the status of access to the inte rnal hard disk drives i n a disk array configuration, connect the LED relay cable connected on the moth er board connector to the HDD LED connect or on the mother board and to t he HDD LED con nector of the disk array controller .
9-46 Upgrading Y our Server Pin (Red) Pin (Red) N 8103-80F N 8103-81F.
Upgrading Y our Server 9-47 Disk array confi g uration of i nternal hard disk drives Observe the follow ing notes on configur ing a disk array: – The server must contain more tha n one SCSI or SAS ha rd disk drive havin g the same capacity and the same rotational speed.
9-48 Upgrading Y our Server Use of a disk exp ansion unit in a disk array configuration A disk expansio n unit is an excl usive device that ca n install up to 14 hard disk d rives. (The num ber of hard dis k drives depen ds on the m odel.) The server cont aining a dis k array control ler board can connect one or two of these de vices.
Upgrading Y our Server 9-49 Backup Device The server has one slot for installin g a backup device such as a magnetic tape drive. IMPORTANT: A SCSI cable K410-130(00) is necessary for installing a SCSI backup device.
9-50 Upgrading Y our Server Inst allation 1. See the section "Pre paring for I nstallation an d Removal" desc ribed earlier t o prepare. 2. Pull out the server from the rack. 3. Open the dri ve cover and logic cover . 4. While pulling the lever toward the right side of the serv er , pull th e CD/FD out of the chassis.
Upgrading Y our Server 9-51 6. T ake out the device carrier from the front of the server . 7. Push the tabs at both ends of the front pan el. 8. Remove the f ront panel. IMPORTANT: Keep the remove d front panel for future use. 9. Insert the backup device int o the device carrier .
9-52 Upgrading Y our Server 10. Secure the backup dev ice with the provided screws. T ighten two screws on each side. NOTES: Be sure to use the screws provided with the b ackup device. Position the backup d evice so that the device screw holes align with the screw holes in the de vice carrier .
Upgrading Y our Server 9-53 12. Insert the device carrier i nto the backup device bay half way . Push the device carrier as far as it will go. It is locked when a "click " is heard. NOTE: Be careful not to catch the co nnect ed power e xtension cable in inserting the device carrier .
9-54 Upgrading Y our Server 15. Route the SCSI cable as shown in figure below . (SCSI device only) 16. Install the com ponents you removed pre viously . 17. Make the setup acc ording to "SCS I BIOS" in Cha pter 4 (SCSI devi ce only). 18. Install the device driver .
Upgrading Y our Server 9-55 Redundant Hot Swap-fan Y our server can include four optional redu ndant hot-swap fans. Inst allation 1. See the section "Pre paring for I nstallation an d Removal" desc ribed earlier t o prepare. 2. Pull out the server from the rack.
9-56 Upgrading Y our Server 6. Change the jumper (J1 1) setting as shown in figure below . J11 IMPORT ANT : T o avoid system malfunction, leave other jum pers at its default position. If the remote management card is installed in your server , follow these steps to configure the firmware pro gram.
Upgrading Y our Server 9-57 Removal Follow these steps to remove or re place the hot-swap fan. 1. Pull out the server from the rack. 2. Open the dri ve cover . 3. Locate the failed fan. Fault LED on the fa n turns on when a fan failure occurs. A fan failure is also indicated by NEC ESMPRO and system event log.
9-58 Upgrading Y our Server Remote Management Card (RMC) Remote Managem ent Card (RMC) is an e xpansion card t hat includes the Base board Management Controlle r (BMC) based on IPM I 1.5. See Chapter 2 for detail functions of RMC. IMPORT ANT : The RMC is extremely sensitive to static electricity .
Upgrading Y our Server 9-59 Inst allation Follow these steps to replace the RMC with an optional Advanced Remote Management card (ARMC). 1. See section "Prepa ring for Instal lation and Rem oval" described earl ier to prepare . 2. Pull out the server from the rack.
9-60 Upgrading Y our Server 9. Run "Initialize Remote Management Card". See Chapter 6 for details. 10. Run BIOS SETUP utility and check to see that the menus related to the RMC are displayed. Refer to Chapter 4 for details. If no add itional menus are displayed, reinstall the RMC.
Upgrading Y our Server 9-61 Removal 1. See section "Prepa ring for Instal lation and Rem oval" described earl ier to prepare . IMPORT ANT : The remote m anagement card logic m onitors and l ogs system volt age changes.
9-62 Upgrading Y our Server (This page is intentionally left b lank.).
Appendix A S pecifications NEC Express5800/120Rh -2 Item N8100- 1061F N8100- 1062F N8100- 1063F N8100- 1 100F N8100- 1 125F N8100- 1 126F T ype Intel Xeon processor Clock/Cache 3.20DGHz /1MB 3.40DGHz /1MB 3.60GHz /2MB 3.20GHz /2MB 3.40GHz /2MB 3.
A-2 S pecifications (This page is intentionally left blank .).
Appendix B Other Precautions T ransfer Rate of the On-board LAN Controller The mother board includes the t wo network interface controllers that supports 10Base-T , 100Base- TX, and 1000B ase-T networks and a ca pable of full or half duplex.
B-2 Other Precaution s Notes on use The floppy disk is an im portant data st orage medi a with delicate structure and requires care. Kee p the following notes in mind to use it: Insert the floppy dis k into the floppy disk drive gently as far as it goes.
Other Precaution s B-3 W rite-pro tection A floppy disk has a write-protect switch that prevents the stored data from accidental erasure. Y ou can read data fr om a write-protect ed floppy disk, but you cannot save dat a into the floppy disk or format it.
B-4 Other Precaution s CD-ROM Keep the following notes in mind to use the CD-ROM for the server: Press the center of the storage case to remove the C D-ROM from the case. Do not drop the CD-RO M. Do not place anything on the C D-ROM or bend the CD-ROM.
Other Precaution s B-5 This enables you, for example, to use tape B to restore the data when tape C makes a read error . Also when both tape s B and C make a read err or , you can restore your valuable data by using the data stored in tape A.
B-6 Other Precaution s Mouse Like the keyboa rd, the m ouse is a device to i nstruct your com puter . Many OS's and appli cation software re quire the mouse f or operation. NOTE: Functions assig ned to the m ouse buttons vary depe nding on the software.
Appendix C IRQ The factory-set interrupt requests is listed below . Find an appropriate one to i nstall an optional device. IRQ Peripheral Device (Controller) IRQ Periphera l Device (Controller) 0 Sys.
C-2 IRQ (This page is intentionally left b lank.).
Appendix D Inst alling Windows Server 2003 x64 Editions This section explains how t o insta ll the W indows Server 2003 x64 Editions. BEFORE INST ALLING WINDOWS SERVER 2003 X64 EDITIONS Please read carefully th e following information BEFORE co mmencing your W indows Server 2003 x64 Editions Installatio n.
D-2 Installing Windows Server 2003 x64 Editions Up dating System If you modified t he W indows system, execute "U pdat e Express5800 system" in Master C ontrol Menu.
Installing Windows Server 2003 x64 Editions D-3 Partition Size The size for the partition that the system is to be installed can be calculated from the following formula.
D-4 Installing Windo ws Server 2003 x64 Editions INST ALLING WINDOWS SERVER 2003 X64 EDITIONS Preparations for Installation NEC EXPRESSBUILDER CD-ROM Microsoft W indows Server 20 03 R2 Standar.
Installing Windows Server 2003 x64 Editions D-5 6. Select [W indows Server 2003 x64 Ed ition OEM-DISK for NEC EXPRESSBUILDER] from [Create Suppo rt Disk] menu. 7. Insert a flo ppy disk int o the floppy dis k drive accordi ng to the instr uction on the sc reen.
D-6 Installing Windo ws Server 2003 x64 Editions Windows Server 2003 x64 Editions Clean Installation This section explains how to perform a clean installation of W indows Serv er 2003 x64 Editions. 1. T urn on the system power . 2. Insert the W indows Server 2003 x64 Edition CD-ROM into the CD-ROM drive.
Installing Windows Server 2003 x64 Editions D-7 7. Select the proper SCSI Adapter and press Enter . – Adaptec HOSTRAID driver for W indows XP/2003 x64 Edition (When Adap tec HOSTRAID (SCSI) is installed.) – MegaRAID SC SI 320-1 R AID Control ler Drive r (When N8103-80 F board is installed.
D-8 Installing Windo ws Server 2003 x64 Editions Reinst allation to Multiple Logical drives This subsection describes the pro cedure for reinst alling th e operation system if the multiple logical drives exist. Before Re-inst alling the Operation System Be sure to make backup copies before re-installing the operation system just in case.
Installing Windows Server 2003 x64 Editions D-9 Procedure for Modifying the Drive Letter Be careful that the drive letter of the system or boot vo lume cannot modify with the following procedure. 1. Click Start menu, right-click [My Comput er], and specify [Manage] to start [Computer M anagement ].
D-10 Installing Windows Se rver 2003 x64 Editions Up dating the System T o ensure normal sy stem operation y ou should updat e your system using the followin g procedures. 1. Logon to the system using the administrator acc ount or other account which is a m ember of the Administrators group .
Installing Windows Server 2003 x64 Editions D-1 1 DRIVER INST ALLA TION AND ADV ANCED SETTI NGS This section desc ribes on how t o install and set up various stan dard drivers m ounted on the device.
D-12 Installing Windows Se rver 2003 x64 Editions Network Driver Specify the details of network driver . One standard network driver th at is mounted will be installed automatically , but the link speed and Duplex mode nee d to be speci fied manually .
Installing Windows Server 2003 x64 Editions D-13 Optional Network Board Driver If you want to utilize optional Network Bo ard (N8104 -86/88/1 11), install the driver stored in NEC EXPRESSBUILDER CD-ROM.
D-14 Installing Windows Se rver 2003 x64 Editions Adapter Fault T olerance (AFT)/Adaptive Load Balancing (ALB) Adapter Fault T olerance (AFT) is a feature th at cr eates a group containing more than o.
Installing Windows Server 2003 x64 Editions D-15 Graphics Accelerator Driver Standa rd graphics accelerator drivers t hat are mounted will be installed a utomatically .
D-16 Installing Windows Se rver 2003 x64 Editions Inst alling RAID Controller Driver (N8103-80F/81F) T o additionally install the N81 03-80F/81F in a system containi ng W indows Server 2003, conne ct the controller and take the following steps to install the driv er: 1.
Appendix E Inst alling Windows Server 2003 This section e xplains how t o install the Win dows Server 2003 without using Expre ss Setup. BEFORE INST ALLING WINDOWS SERVER 2003 Please read carefully th e following information BEFORE co mmencing your W indows Server 2003 Installation.
E-2 Installing Windo ws Server 2003 Disk Array Controller (N8103-91) Disk Array Contro ller (N8103-9 1) supports W indows Server 2003 Service Pack 1 or later . If your system is not Service Pac k 1 or later , please update Service Pack. Inst alling Service Pack Y ou can install the Service Pack on the server.
Installing Windows Server 2003 E-3 Partition Size The size for the partition that the system is to be installed can be calculated from the following formula.
E-4 Installing Windo ws Server 2003 About the Upgrade to Windows Server 2003 R2 The "in-place upgrade" from W indows Server 20 03 t o W indows Server 2003 R2 is not recommended beca use it may over write any files or registries, and cause unexpected im pact to the system or the application s.
Installing Windows Server 2003 E-5 INST ALLING WINDOWS SERVER 2003 Preparations for Installation NEC EXPRESSBUILDER CD-ROM Microsoft W indows Server 2003 R2 Standard Edition / Microsoft W indo.
E-6 Installing Windo ws Server 2003 6. Select [W indows Server 2003 OEM-DISK for NEC EXPRESSBUILD ER] from [Create Support Di sk] menu. 7. Insert a flo ppy disk int o the floppy dis k drive accordi ng to the instr uction on the sc reen. W indows Server 2003 OEM-DISK for NE C EXPRESSBUILDER will be created.
Installing Windows Server 2003 E-7 Windows Server 2003 Clean Inst allation This section expl ains how t o perform a clean i nstallation of W indows Serve r 2003. 1. T urn on the system power . 2. Insert the Windo ws Server 200 3 CD-ROM int o the CD-ROM drive.
E-8 Installing Windo ws Server 2003 7. Select the proper SCSI Adapter and press Enter . – Adaptec HostRA ID U320 Driver V er 1.02 For W indows 20 00/XP/2003 (When Adaptec HostRAID (SCSI) is installed.) – MegaRAID SC SI 320-1 R AID Control ler Drive r (When N8 103-80F boa rd is install ed.
Installing Windows Server 2003 E-9 Upgrade Inst allation IMPORT ANT : It is not the proced ure of upgrade installation to W indows Server 2003 R2 from W indows Ser ver 2003. Please refer to [About the upgra de to W indows Server 2003 R2] for details. NOTE: Please do the upgra de installation aft er deleting t he graphics accelerator driver .
E-10 Installing Wi ndows Server 2003 7. When the following message is displayed, press S . Setup could n ot dete rmine the type of one or more mass storage devices installed in your system, or you have chosen to manually specify an adapter. Currently, Setup will load support fo r the following mass storage devices.
Installing Windows Server 2003 E-1 1 12. When W indows Server 2003 R2 has been in stalled, th e [W indows setup] screen will b e displayed after logged on to the system. IMPORT ANT : In this case, t he [W indows setup] scree n may not be displaye d.
E-12 Installing Wi ndows Server 2003 Reinst allation to Multiple Logical drives This subsection describes the pro cedure for reinst alling th e operation system if the multiple logical drives exist. Before Re-inst alling the Operation System Be sure to make backup copies before re-installing the operation system just in case.
Installing Windows Server 2003 E-13 Procedure for Modifying the Drive Letter Be careful that the drive letter of the system or boot vo lume cannot modify with the following procedure. 1. Click Start menu, right-click [My Comput er], and specify [Manage] to start [Computer M anagement ].
E-14 Installing Wi ndows Server 2003 Up dating the System - Installing Service Pack - IMPORT ANT : If you install W indows Server 2003 CD-ROM which contains Service Pack 1 to your sy stem, you do not have to appl y Service Pack 1 again. T o ensure normal sy stem operation y ou should updat e your system using the followin g procedures.
Installing Windows Server 2003 E-15 DRIVER INST ALLA TION AND ADV ANCED SETTI NGS This section desc ribes on how t o install and set up various stan dard drivers m ounted on the device. For the information on installing and setting up the driver that is not described in this section, please refer to the docum ent a ttached to the driver .
E-16 Installing Wi ndows Server 2003 Network Driver Specify the details of network driver . One standard network driver th at is mounted will be installed automatically , but the link speed and Duplex mode nee d to be speci fied manually . [When PROSet is not installed] 1.
Installing Windows Server 2003 E-17 NOTE: W e recommend you to add [Network Monit or] at [Adding Services]. [Network Mon itor] can m onitor the fram e (or the packet) that the computer installing [Network M on itor] sends or receives. This tool is valuable when analyzi ng network tr ouble.
E-18 Installing Wi ndows Server 2003 Inst alling SCSI Controller Driver (N8103-65F) If you utilize SCSI controller driv er (N8103-65F), insta ll it according to the following proce dure: 1. Start [Device Ma nager] from [S tart] menu → [Cont rol Panel] → [Admi nistrative T ools] → [Computer M anagement ].
Installing Windows Server 2003 E-19 Inst alling SCSI Controller Driver (N8103-75) If you utilize SCSI controller driv er (N8103-75), insta ll it according to the foll owing procedure: <In the case .
E-20 Installing Wi ndows Server 2003 Inst alling Disk Array Contro ller Driver (N8103-80F/81F) T o add itionally install the N81 03-80F/81F in a system containing W indo ws Server 2003, connect the co.
Installing Windows Server 2003 E-21 About Windows Activation W indows Server 2003 must be activated before you can u se W indows Server 2003. W indows activation process is as follows. NOTE: When you use Wi ndows Server 2 003 R2, activation process is not needed.
E-22 Installing Wi ndows Server 2003 The following screen is displayed. 3. Process "W indows activation" according to the following message..
Installing Windows Server 2003 E-23 A vailable Switch Options for Windows Server 2003 Boot.ini File Many different switches will be ava ilable if you edit Boo t.
E-24 Installing Wi ndows Server 2003 SETTING FOR COLLECTING MEMOR Y DUMP (DEBUG INFORMA TION) Set for collect ing memory d ump using the procedure described i n Chapter 5.
Appendix F Inst alling Windows 2000 This section explains how to install th e W indows 2000 without using Express Setup tool. BEFORE INST ALLING WINDOWS 2000 Please read carefully th e following information BEFORE co mmencing your W indows 2000 Installation.
F-2 Installing Windows 2000 Disk Array Controller (N8103-91) Disk Array Contro ller (N8103-9 1) does not support W indows 2000. Inst alling Service Pack Y ou can install the Service Pack on the server. When the Service Pack is not attached to your system, prepare it by yourself.
Installing Wind ows 2000 F-3 Partition Size The size for the partition that the system is to be installed can be calculated from the following formula. Size necessary to install the system + Paging File Size + Dum p File Size + Application Size Size necessary to install the system = 1000MB Paging File Size (R ecommended) = Mounted Mem ory Size * 1.
F-4 Installing Windows 2000 INST ALLING WINDOWS 2000 Preparations for Installation NEC EXPRESSBUILDER CD-ROM Microsoft W indow s 2000 Server / Micr osoft W indows 2 000 Advanced Ser ver (CD-RO.
Installing Wind ows 2000 F-5 7. Insert a flo ppy disk int o the floppy dis k drive acc ording to the instruction on the screen. W indows 2000 OEM-DISK for NEC EXPRESSBUILDER will be created. W rite-pro tect and attach a label, then keep it safely . Create from [Master Control Menu] [Master Control Menu] runs on the following operating systems.
F-6 Installing Windows 2000 Windows 2000 Clean Inst allation This section expl ains how t o perform a clean i nstallation of W indows 2000. 1. T urn on the system power . 2. Insert the W indows 2000 CD-RO M in the CD-ROM drive. 3. Press Ctrl + Alt + Delete to reset the system.
Installing Wind ows 2000 F-7 7. Select the proper SCSI Adapter and press Enter . – Adaptec HostRA ID U320 Driver V er 1.02 For W indows 20 00/XP/2003 (When Adaptec HostRAID (SCSI) is installed.) – MegaRAID SC SI 320-1 C ontroller Driver (When N8103-80 F board is installed.
F-8 Installing Windows 2000 Procedure for Modifying the Drive Letter Be careful that the drive letter of the system or boot vo lume cannot modify with the following procedure. 1. Click Start menu, right-click [My Computer], and specify [Manage] to start [Computer Management ].
Installing Wind ows 2000 F-9 Up dating the System - Installing Service Pack - IMPORT ANT : This system does not sup port W indows 2000 Serv ice Pack 1 - 3. If you install W indow s 2000 CD-ROM which contains Service Pack 4 to your system, you do not have to ap ply Service Pack 4 again.
F-10 Installing Windows 2000 DRIVER INST ALLA TION AND ADV ANCED SETTINGS This section desc ribes on how t o install and set up various stan dard drivers m ounted on the device. For the information on installing and setting up the driver that is not described in this section, please refer to the docum ent a ttached to the driver .
Installing Wind ows 2000 F-1 1 Network Driver [When PROSet is not installed] 1. Click S tart menu and click [ Network and Di al-Up Connect ion]. The [Network and Dial-Up Conn ection] dialog box appears . 2. Right-click [Local Area Connection] and cli ck [Propertie s] from pop-up m enu.
F-12 Installing Windows 2000 Re-inst all the Netw ork Driver After installing OS and deletin g th e network driv ers, if you want to re-install the netwo rk drivers, follow the procedure below . 1. Restart OS and logon to your system. 2. [Upgrade Device Driver W i zard] dialog box appears.
Installing Wind ows 2000 F-13 Graphics Accelerator Driver Standa rd graphics accelerator drivers t hat are mounted will be installed a utomatically . The following is the procedure when it is necessary to install manually .
F-14 Installing Windows 2000 Inst alling SCSI Controller Driver (N8103-65F/75) If you utilize SCSI controller driv er (N8103-65F/7 5), inst all it according to the following procedure: 1. Start [Device Ma nager] from [S tart] menu → [Cont rol Panel] → [Admi nistrative T ools] → [Computer M anagement ].
Installing Wind ows 2000 F-15 Inst alling RAID Controller Driver (N8103-80F/81F) T o add itionally install the N81 03-80F/81F in a system containing W indo ws 2000, connect the controller and take the following steps to install the driver: 1. When the [F ound New Ha rdware W izard] dialog box a ppears, click [Ne xt].
F-16 Installing Windows 2000 Below is the example on how to add /P AE switch to Boot.ini file. 1. Click [Start], poi nt to [Pr ograms], point to [Accessories], a nd then click [Notepad]. 2. On the [File ] menu, clic k [Open...] . 3. In the [Ope n] dialog box , in the [Look i n ] drop-dow n list box, click "%system root%" drive.
Appendix G Product Configuration Record T able Use this table for inform ation about setup a nd system environment chan ge. Hardware Main Unit Model name Serial No. Date Installed CPU #1 Clock Serial No. Date Installed #2 Clock Serial No. Date Installed Memory #1, #2 Size Serial No.
G-2 Product Configuration Record T able Backup Device Slot 1 Size Capacity Serial No. Model name T ype number Date Installed PCI Slot #1B Model name Serial No. Date Installed PCI Slot #2B Model name Serial No. Date Installed PCI Slot #3B Model name Serial No.
Product Configuration Record T able G-3 Sof tw are Firmware version OS Name: V ersion: Application of RUR media Apply Name: V ersion: File system FA T HPFS NTFS Others ( ) Bundled .
G-4 Product Configuration Record T able (This page is intentionally left b lank.).
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il NEC N8100-1061F è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del NEC N8100-1061F - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso NEC N8100-1061F imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul NEC N8100-1061F ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il NEC N8100-1061F, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del NEC N8100-1061F.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il NEC N8100-1061F. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo NEC N8100-1061F insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
