Manuale d’uso / di manutenzione del prodotto 17600SUG05 del fabbricante NEC
Vai alla pagina of 82
V oice Mail and Automated Attendant User ’ s Guide 17600SUG05 April 2001 Printed in U.S.A. (2562) Fold this panel out for a handy NVM- Series Quick Reference Chart. NEC America Inc., Corporate Networks Group 4 Forest Parkway, Shelton, CT 06484 TEL: 203-926-5400 FAX: 203-929-0535 cng.
This manual has been developed by NEC America, Inc.. It is intended for the use of its customers and service personnel, and should be read in its entirety before attempting to install or program the system. Any comments or suggestions for improving this manual would be appreciated.
Introducing NVM- Series ..................................................1 About NVM- Series . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 About This Guide and the Cross Reference Chart . . . . .1 About the Automated Attendant . . . . . . .
Recording and Checking Messages ..............................37 Recording a Message . . . . . . . . . . . . . . . . . . . . . . . . .37 Recording a Future Delivery Message . . . . . . . . . . . . .41 Using the Recording Options . . . . . . . . . . . .
About NVM- Series NVM- Series connects to your telephone system and provides an Automated Attendant plus V oice Mail. NVM- Series includes the fol- lowing products: NVM-2e, V ANGARD Mail and NVM-2000.
About Fax Mail The F AX Mail Option lets callers send a F AX message to your mail- box. NVM- Series stores the faxed document as if it were a message, hence the name F AX Message . What’ s nice about F AX Mail is that F AX Messages stay private until you are ready to get a printout of them.
And while you are listening to a network message from another V oice Mail system, you can: ■ Record a reply . NVM- Series will deliver your reply to the message sender at the p rogrammed delivery time. ■ Make an immediate call to the message sender .
Numbers to Remember Y our System Administrator can give you these numbers. NVM- Series outside telephone number ________________________ NVM- Series master extension number __________________________ .
Calling the Automated Attendant 1 . Dial NVM- Series outside phone number . ● The Automated Attendant answers. 2. Follow the dialing instructions. ● If the phone system you call has External Extensions, your call may actu- ally go to another telephone number .
Calling the Automated Attendant (cont'd) (See Exiting a Mailbox on page 22.) (See page 37.) 1. Hang up. Calling Y our Subscriber Mailbox Calling your Subscriber mailbox gives you access to the NVM- Series Main Menu. The Main Menu lets you listen to your messages and use other V oice Mail ( VM ) features.
Calling Y our Subscriber Mailbox (cont'd) If the Message key or lamp is flashing, this means you have messages (see also page 25). 1. ■ i-Series: Press only VM key; or , CALL key , dial ❋ 8. On SL T , lift handset, dial ❋ 8. ■ DS1000/2000: Press ICM, MW .
Calling Y our Subscriber Mailbox (cont'd) 1. Dial NVM- Series phone number . 2. W ait for company greeting. 3. Press # during the greeting. ● Y ou hear: Please enter your mailbox number . If you do not hear this, you may have to pr ess something other than #.
The NVM-Series Main Menu The NVM- Series Main Menu of features is shown below . T o gain access to this menu, you must call your mailbox (page 6). The menu below also shows you where to go in this guide for more information. ■ Listen to Messages ...
Calling an Announcement Mailbox An Announcement Mailbox is a mailbox that simply plays recorded information. T ypical Announcement Messages include: monthly sales figures, a weekly business schedule, daily interest rates, insurance claim information, movie schedule, etc.
Calling a Guest Mailbox A Guest Mailbox is a mailbox that your System Administrator can reserve for an outside party you know , perhaps a vendor you frequent- ly do business with. Y ou can record messages for the Guest Mailbox, and the Guest can retrieve them through the Automated Attendant or through an extension inside your company .
Calling a Guest Mailbox (cont'd) If the Message key or lamp is flashing, this means there are messages in the mailbox. ● (See also page 25.) 1. ■ i-Series: Press only VM key; or , CALL key , dial ❋ 8. On SL T , lift handset, dial ❋ 8. ■ DS1000/2000: Press ICM, MW .
Calling a Message Center Mailbox Y our System Administrator usually sets up a Message Center Mailbox for callers who dial the Automated Attendant from a rotary dial phone. A Message Center Mailbox is a "catch-all" type of mailbox that lets rotary dial callers leave a message without dialing any codes.
Calling a Message Center Mailbox (cont'd) 1 . Get intercom dial tone, dial V oice Mail master extension. ● Y ou hear: Please enter your mailbox number . 2. Dial Message Center Mailbox number . ● If the mailbox has a security code, you hear: Please enter your security code.
Calling a Future Delivery Mailbox A Future Delivery Mailbox stores Future Delivery Messages. NVM- Series sends a Future Delivery Message to other mailboxes on the programmed delivery date and time.
Calling a Network Mailbox If necessary , a person can call (i.e., log onto) an Alias or Remote Network Mailbox and listen to the stored messages before NVM- Series sends them to the other V oice Mail System (s).
NVM- Series can handle your incoming callers in a variety of ways. About Call Announcing W ith Call Announcing, the Automated Attendant can let you know who is calling.
About Call W aiting W ith Call W aiting, NVM- Series lets Automated Attendant callers send a signal (beeps) to your extension while you are busy on a call. For more information, see Using the Call W aiting Option . About the Paging Message If you record a Paging Message, NVM- Series uses it to page you when a caller tries to reach you.
About the Paging Message (cont'd) ■ The Paging Message itself is simply a message you record to page yourself. For example, John Smith should record a Paging Message something like this: ● John Smith. Y ou have a call parked at your extension.
About Caller ID Caller ID identifies the telephone number of an incoming caller . This enhances NVM- Series operation in a couple of ways (see below). Caller ID and the Make Call Option ■ If an outs.
About Auto Attendant Do Not Disturb Auto Attendant Do Not Disturb prevents Auto Attendant calls from ringing your phone. Callers immediately hear your Mailbox Greeting and can leave a message. For details, see Recor ding a Mailbox Gr eeting & Auto Attendant Do Not Disturb on page 48.
Exiting the Automated Attendant Hang up. Exiting a Mailbox After you call a mailbox to listen to its messages and/or use other NVM- Series features, you exit the mailbox as described below . These instructions apply to Subscriber , Guest, Message Center , and Future Delivery Mailboxes.
Exiting a Mailbox (cont'd) Y ou cannot return to the Automated Attendant after you dial 9 to exit a Future Delivery Mailbox from an inside extension. 1. Press X (9). ● Listen for: T o go to the Automated Attendant, press the star key (if you do not hear it, you cannot call the Automated Attendant).
Getting Recorded Help If you forget what codes to press or you press a code and NVM- Series says: ● That is an invalid entry: ■ W ait a few seconds without dialing anything. NVM- Series will repeat your choices or play the prompt: ● For a help message, press zero.
How Y ou Know Y ou Have Messages NVM- Series lets you know you have messages as follows: ■ It flashes the Message key/lamp at your phone. The Message key/lamp flashes as long as there are new messages in your mailbox (that is, messages that you have not started to listen to).
How Y ou Know Y ou Have Messages (cont'd) From your i-Series keyset: 1. Do not lift handset. 2. Press CHECK . 3. Dial ❋ 0. There are 3 message displays: ■ VOICE MESSAGES ● (For messages in your mailbox) ■ V AU GENERAL MESSAGE ● (For a General Message [r ecorded]) ■ CHECK MESSAGE ● (For Messages W aiting) 4.
Listening to Y our Messages Y ou can listen to your messages after you call your mailbox. If you listen to a message all the way through, NVM- Series will erase or save it, depending on programming. T o override the automatic erase/save, press SA to save or E to erase the message.
Listening to Y our Messages (cont'd) 1. Call your mailbox (see page 6). 2. Press L (5). The first or last message plays (depending on programming). ● When it's done, you hear: The message will be erased when you exit your mail- box. or The message has been saved.
Using the Listening Options (cont'd) Some of listening options are not available to Message Center , Guest and Future Delivery Mailboxes. For more information, see Calling a Message Center Mailbox , Calling a Guest Mailbox and Calling a Futur e Delivery Mailbox.
Using the Listening Options (cont'd) ■ Y ou can forward the message to a maxi- mum of 10 mailboxes. Y ou can enter the following mailbox types: Subscriber , Guest, Message Center , Distribution, Alias Network, Remote Network. (The Remote Network Mailbox and the accompanying destination mailbox count as one mailbox toward the maxi- mum of 10.
Using the Listening Options (cont'd) ■ If you press MF in the middle of a mes- sage, NVM- Series will erase it when you exit your mailbox unless auto save is enabled or you save it. ■ A message that you forward to a Network Mailbox can be returned to you.
Using the Listening Options (cont'd) 1. Press MC (62). ● Y ou hear: Please Hold. ■ Then NVM- Series calls the extension that left the message. If the message is a network message, NVM- Series calls the remote Automated Attendant and dials the mailbox number that left the message.
Using the Listening Options (cont’d) 1. Press # . ■ Y ou hear an options menu. 1. Press TI (84). ■ If you press TI in the middle of a mes- sage, NVM- Series plays the time/date/sender , then continues play- ing the message.
Using the Listening Options (cont'd) 1. Press RL (75). ■ All the comments for listening to mes- sages apply to listening in reverse order . ● See also Listening to Y our Messages on page 27. 1. Press L (5). ● See also Listening to Y our Messages on page 27.
Using the Listening Options (cont'd) 1. Press G (4) before the message ends. ■ The go-ahead interval is normally 5 seconds. 1. Press VU (88) for volume up. 2. Press VD (83) for volume down. 3. Press VN (86) for normal volume. 1. Press 1 N (16).
Retrieving Fax Messages T o send a F AX Message to your mailbox, callers must call you from a F AX telephone. NVM-Series then plays recorded instructions on how to send the F AX. Depending on how NVM-Series is set up, they may be able to record a comment just before sending the F AX.
Recording a Message NVM- Series lets you record a message for a person: ■ After you call their extension through the Automated Attendant and can't get through. ■ After you call the person's direct line while it is forwarded to their mailbox.
Recording a Message (cont'd) 1. Press a key to begin recording, if instructed to do so. Otherwise, just start speaking after the tone. 2. When done, hang up or press # to return to the Automated Attendant. 1. Access the Distribution Mailbox. ● See the System Administrator .
Recording a Message (cont’d) 1. Dial NVM- Series telephone number . 2. Press ❋ during company greeting. ● Y ou may have to pr ess 0-9 (it's pr o- grammable). 3. Dial the desired extension number (or dial the desired Alias Network Mailbox number).
Recording a Message (cont'd) 1. Call your mailbox (see page 6). 2. Press RS (77). ● T o hear the Recor ding Options while r ecording, pr ess zero. 3. Follow the voice prompts. ■ Y ou can send the message to a maxi- mum of 10 mailboxes. Simply follow the voice prompts to enter the desired mailbox numbers or names.
Recording a Message (cont'd) ■ Network messages can be returned to you because: ● The message was too long for the r emote V oice Mail system to accept. ● The destination (r emote) mailbox could not be found. ● The destination mailbox did not accept the message.
Recording a Future Delivery Message (cont'd) 1. Call your mailbox (see page 6). 2. Press FD (33). ● T o hear the Recor ding Options while r ecording, pr ess zero. 3. Follow the voice prompts. ■ Y ou can send the message to a maxi- mum of 10 mailboxes.
Using the Recording Options Y ou can use the options below while recording. T o hear these options while recording, just press zero. NVM- Series pauses the recording and lists the options.
Using the Recording Options (cont'd) 1. Press BB (22) if you started recording by pressing R or RS or if you are recording a comment to a message you are going to forward. Otherwise, press 5 L . ■ The recording plays, then pauses. Y ou can press ❋ to continue recording or you can select another option.
Recording Urgent Messages After you record a message, you can tag it as Urgent so that the mes- sage gets priority handling in the recipient’ s mailbox. ■ When the recipient logs on to their mailbox, NVM- Series immedi- ately says: ● Y ou have an Urgent Message.
Recording a Confidential Message After you record a message, you can tag it as “Confidential.” Recipients of Confidential Messages will not be able to use the MF command nor the Auto Forward feature to forward the message to another mailbox.
Requesting a Return Receipt After you record a message, you can request that NVM- Series auto- matically place a Return Receipt in your mailbox as soon as the recipi- ent listens to your message. The return receipt lets you know the exact date and time that your message was listened to.
Recording a Mailbox Greeting and Auto Attendant Do Not Disturb Y ou can record up to three different personal greetings for your mail- box to let callers know your whereabouts before they leave you a mes- sage. NVM- Series plays the greeting that you select as "active.
Recording a Mailbox Greeting (cont'd) (3) If Auto Attendant Do Not Disturb is on, NVM- Series will not activate the following features: Call Parking/Paging, Call Queuing, Call W aiting, or Call Announcing.
Changing Y our Security Code If you assign a security code to your mailbox, you will have to enter the code every time you call your mailbox to listen to your messages or use other NVM- Series features. A security code can be up to 6 dig- its long. And you can change the security code at any time.
About Message Notification (cont’d) ■ The type of number you wish NVM- Series to call: outside, exten- sion, a radio page (with or without an announcer), or a digital pager ■ Whether you must en.
About Message Notification and Urgent Messages NVM-Series lets you turn on Message Notification for only Urgent Messages, if desired. If you turn it on, NVM- Series will ask you to assign a calling priority to the numbers. That is, you can program the order in which NVM- Series will call the 3 notification numbers.
Using Message Notification (cont'd) Note: Y ou can make the following special entries in the notification number . Enter these codes: For this special entry: ❋ F ■ Flash ❋ H ■ W ait 2 seconds to hear any type of sound (if none, NVM- Series terminates the call).
Using Auto Help Auto Help is the automatic "mini" menu of options that plays right after you call your mailbox, after you listen to a message, or when you pause recording or exceed the recording limit. Y ou can turn Auto Help on or off depending on your preference.
Using Auto Forward W ith Auto Forward, NVM- Series can automatically copy each of your messages to another person's mailbox – your "partner mailbox." This way , if you are on vacation, your partner can immediately respond to any messages you receive.
Using Auto T ime-Stamp After playing a message, NVM- Series can automatically play the following: ■ T ime and date that the message was left. ■ Name or number of the message sender . If Auto T ime-Stamp is off, you must press TI during or after a mes- sage to get this information.
Using the Call W aiting Option Call W aiting lets the NVM- Series Automated Attendant callers send a signal (beeps) to your extension while you are busy on a call.
Using the Call Announcing Option W ith Call Announcing, the NVM- Series Automated Attendant can let you know who is calling before putting the person through to your Subscriber extension. Y ou can accept the call or send it back to the Automated Attendant if you are too busy to take the call.
Using the Call Announcing Option (cont’d) Notes: (1) T o have Call Announcing, the System Administrator must allow it for your Subscriber Mailbox in system programming. (2) If you turn on Auto Attendant Do Not Disturb (see also Recor ding a Mailbox Greeting ) or Paging Message, Call Announcing will not be available to callers.
Forwarding Y our Calls T o Y our Mailbox T o have NVM- Series answer your incoming line, you simply forward calls to your mailbox (this applies to Subscriber and Guest Mailboxes).
Forwarding Y our Calls T o Y our Mailbox (cont'd) From your i-Series phone: 1. Press idle CALL key (or lift the handset at SL T ). 2. Press Call Forwarding key (or dial ❋ 2). 3. Dial Call Forwarding type: ■ 2 forwards on busy . ■ 6 forwards on no-answer (after "X" rings).
Forwarding Y our Calls T o Y our Mailbox (cont'd) From your ONYX/DS01 phone: 1. Get Intercom dial tone, press # . 2. Dial NVM- Series master extension. 3. Dial 1, 2, or 3, then hang up. ■ 1 forwards unanswered calls (after "X" rings).
Forwarding Y our Calls T o Y our Mailbox (cont'd) From your i-Series phone: 1. Press idle CALL key (or lift the handset at SL T ). 2. Press Call Forwarding key (or dial ❋ 2). 3. Dial 0. From your DS1000/2000 phone: 1. ■ Keyset: Press ICM ■ SL T : Lift handset 2.
T ransferring a Call to a Mailbox Y ou can transfer an outside caller to a co-worker's mailbox (Subscriber , Guest, or Alias Network) so the caller can leave a mes- sage. This is handy when the caller needs to speak with a co-worker who is out of the office.
T ransferring a Call to a Mailbox (cont’d) From your DS1000/2000 keyset: DS1000/2000 SLT s cannot T ransfer calls to a co-worker ’ s mailbox. 1. Press ICM. 2. Dial desired mailbox number or press DSS key . 3. Press MW , SPK to hang up. From your ONYX/DS01 keyset: 1.
Recording a Conversation If you have a keyset with a RECORD key , you can record your tele- phone conversations for up to one hour . NVM -Series stores the con- versation in your mailbox as if it were a recorded message. Note: In some phone systems, a lit RECORD key means NVM- Series is busy and you won’t be able to record a conversation.
Personal Answering Machine The Personal Answering Machine feature answers your incoming calls and screens them, much like a home answering machine. The caller's message is broadcast over your speaker and recorded into your NVM- Series mailbox. Y ou have several options while the Personal Answering Machine feature is activated.
Personal Answering Machine (cont’d) From your DS1000/2000 keyset: 1. Press ICM. 2. Dial ❋ 3 8. 3. Dial Answering Machine Emulation option: ■ 2 = Forward all calls. ■ 7 = Forward just outside calls. 4. Press SPK to hang up. From your ONYX/DS01 keyset: 1.
About NVM-2004 Use NVM- Series model NVM-2004 if you have a telephone system other than i-Series, DS1000/2000, ONYX/DS01 or Portrait 308/824. This section describes the differences between the NVM-2004 features and the feature descriptions in this guide.
Call Forwarding to a Mailbox Y ou must use the Call Forwarding procedure for your phone system. Enter the NVM- Series extension number for the forwarding destina- tion. Please note that Call Forwar ding to a Mailbox may not be avail- able in your phone system.
About Alliance This section provides supplemental information on using NVM- Series with Alliance telephone systems. All other features in this guide apply as written. Calling a Subscriber , Guest or Message Center Mailbox 1. Lift handset. 2. Dial #. ● If your mailbox has a security code, you hear: Please enter your security code.
Cross Reference Chart 72 NVM-Series Feature Cross Reference (Sheet 1 of 3) Feature NVM-2e V ANGARD NVM-2002 NVM-NT Applicable Phone Systems 28i/124i Y Y 6.01 Y 704i N N 4.00.01 Y ONYX VS/DS01 YYYY ONYX II/III/IV NYYY DS1000/2000 YYYY Portrait 308/824 Y Y 7.
Cross Reference Chart 73 Transferring a Call to a Mailbox YYYY Transferring a Call to the Auto Attendant YYYY Listen to Messages YYYY Backup to Beginning Y Y Y Y Programmable Backup Interval N Y 4.00 Y Backup a Few Seconds YYYY Erase Message YYYY Exit Listen Mode Y Y Y Y First Time Logon T utorial N Y 7.
Cross Reference Chart 74 Auto Forward N Y 4.0 Y Auto Help NYYY New dialing code (AH) N Y 4.0 Y Auto Time Stamp N Y 4.0 Y Call Announcing NYYY Call W aiting NYYY Message Noti fi cation, External YYYY Message Noti fi cation, Internal 1 YYYY Message Noti fi cation for Urgent Messages N Y 7.
This manual has been developed by NEC America, Inc.. It is intended for the use of its customers and service personnel, and should be read in its entirety before attempting to install or program the system. Any comments or suggestions for improving this manual would be appreciated.
V oice Mail and Automated Attendant User ’ s Guide 17600SUG05 April 2001 Printed in U.S.A. (2562) Fold this panel out for a handy NVM- Series Quick Reference Chart. NEC America Inc., Corporate Networks Group 4 Forest Parkway, Shelton, CT 06484 TEL: 203-926-5400 FAX: 203-929-0535 cng.
This manual has been developed by NEC America, Inc.. It is intended for the use of its customers and service personnel, and should be read in its entirety before attempting to install or program the system. Any comments or suggestions for improving this manual would be appreciated.
V oice Mail and Automated Attendant User ’ s Guide 17600SUG05 April 2001 Printed in U.S.A. (2562) Fold this panel out for a handy NVM- Series Quick Reference Chart. NEC America Inc., Corporate Networks Group 4 Forest Parkway, Shelton, CT 06484 TEL: 203-926-5400 FAX: 203-929-0535 cng.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il NEC 17600SUG05 è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del NEC 17600SUG05 - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso NEC 17600SUG05 imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul NEC 17600SUG05 ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il NEC 17600SUG05, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del NEC 17600SUG05.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il NEC 17600SUG05. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo NEC 17600SUG05 insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
