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M ult i V OIP S S TM S u r vi va b l e SI P G a t ew a y & Se r v er User Guide for Voice/IP Gateways Models: MVP210-SS MVP410-SS MVP810-SS.
2 User Guide S000393B Analog MultiVOIPs with SIP Survivability Models MVP210-SS, MVP410-SS & M VP810-SS This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. All rights reserved.
3 CONTENTS CHAPTER 1: OVERV IEW ....................................................................................... 7 A BOUT T HIS M ANUAL ............................................................................................... 8 I NTRODUCTION TO A NALOG M ULT I VOI P S WITH SIP S URVIVABILITY F EATURES (MVP-210SS/410SS/810SS) .
Contents MultiVOIP User Guide 4 CHAPTER 4: SOFTWARE INSTALLATION ..................................................... 77 I NTRODUCTION ........................................................................................................ 78 L OADING M ULTI VOIP S OFTWARE ONTO THE PC .
MultiVOIP User Guide Contents VOIP 5 About IP Sta tistics............................................................................................. 306 About Link Ma nagement .........................................................................
Contents MultiVOIP User Guide 6 APPENDIX B: T CP/UDP PORT ASS IGNMENTS............................................ 385 W ELL K NOWN P ORT N UMBERS ............................................................................. 386 P ORT N UMBER A SSIGNMENT L IST .
MultiVOIP User Guide Overview 7 Chapter 1: Overview.
Overview MultiVOIP User Guide 8 About This Manual This manual is about Voice-over-IP products made by Multi-Tech Systems, Inc. It describes three analog MultiVOIP units with SIP- survivability featu r.
MultiVOIP User Guide Overview 9 Digital MultiVOIP Products Model Description MVP- 2410 MVP 24-48 MVP 3010 MVP 30-60 Function T1 digital VOIP unit T1 digital VOIP add-on card E1 digital VOIP unit E1 di.
Overview MultiVOIP User Guide 10 Analog MultiVOIP Products Model Description MVP 810 MVP 428 MVP 410 MVP 210 MVP- 130/ 130FXS Function analog voip add-on card analog voip analog voip analog voip Capac.
MultiVOIP User Guide Overview 11 ISDN/BRI MultiVOIP Products Model Description MVP810ST MVP410ST Function ISDN-BRI voip ISDN-BRI voip Capacity 4 ISDN lines (8 B-channels) 2 ISDN lines (4 B-channels) Chassis/ Mounting 19” 1U rack mount 19” 1U r ack mount 1.
Overview MultiVOIP User Guide 12 Intr oduction to Analog MultiV OIPs with SIP Survivability Features (MVP-210SS/410SS/810SS) VOIP: The Free Ride. We proudly present Multi-Tech's MVP- 210SS/410SS/810SS MultiVOIP Voi c e-over-IP Gateways.
MultiVOIP User Guide Overview 13 Capacity. MultiVOIP model MVP810SS is an eight- channel unit, the model MVP410SS is a four-channe l unit, and the M VP210SS is a t wo- channel unit. Al l three of these Mult iVOIP units have a 1 0/100Mbps Ethernet interface an d a command port for configuration.
Overview MultiVOIP User Guide 14 for the MVP810SS) constitutes a practica l limitation on their capacity to support PSTN access for o ther gateways. Systems must be scaled to match required cap acity by inc luding additional Mu ltiVOIP-SS units. Mounting.
MultiVOIP User Guide Overview 15 MultiVOIP web browser G UI. All of these control software packages are included on the Product CD. While the web GUI’s appearance differs slightly, its content and organization are essentially the same as that of the Windows GUI (except for logging).
Overview MultiVOIP User Guide 16 The primary advantage of the web GUI is r emote access for contro l and configuration. The cont roller PC and the MultiVOIP unit itse lf must both be connected to the same IP network and their IP addresses must be known.
MultiVOIP User Guide Overview 17 MultiV OIP Front P anel LEDs LED Types . The MultiVOIPs have two types of LEDs on their front panels: (1) general operation LED indicato rs (for power, booting, and ethernet functions), and (2) channel operation LED indicators that describe the data traffic and performance in each VOIP dat a channel.
Overview MultiVOIP User Guide 18 LED Descriptions for MultiV OIP-SS Units Front Panel LED Definitions LED NAME DESCRIPTION General Operation LEDs (one set on each MultiVOIP model) Power Indicates presence of power . Boot After power up, the Boot L ED will be on briefly while the MultiVOIP is booting.
MultiVOIP User Guide Overview 19 Computer Requirements The computer on which the Multi VOIP’s configuration program is installed must meet these requirements: • must be IBM-compatible PC with MS Windows operating system; • must have an available CO M port for connection to the MultiVOIP.
Overview MultiVOIP User Guide 20 Specifications Parameter /Model MVP410SS MVP810SS MVP210SS Operating Voltage/ Current 100-240 VAC 1.2 - 0.6 A 100-240 VAC 1.2 - 0.6 A External transformer: 3A @5V Mains Frequencies 50/60 Hz 50/60 Hz 50/60 Hz Power Consumption 29 watts 46 watts 19 watts Mechanical Dimensions 1.
MultiVOIP User Guide Overview 21 Installation at a Glance The basic steps of inst alling your Multi VOIP network involve unpacking the unit s, connecting the cables, and con figuring the unit s using management software (Mult iVOI P Configuration software) and confirming connectivity w ith another voip site.
Quick Start MultiVOIP User Guide 22 Chapter 2: Quic k Star t Instructions.
MultiVOIP User Guide QS: Intro 23 Intr oduction This chapter contains streamlined instru ctions to get the Multi VOIP up and running quickl y. These start-up instructions include assistance on setting up the MultiVOIP’s Inbound an d Outbound Phonebooks.
MultiVOIP User Guide QS: Startup Tasks 24 MultiV OIP Star tup T asks Task Summary Collecting Phone/IP Details ( vital! ) The MultiVOIP must be configured to interface with your particular phone system and IP network . To do so, certain details must be k nown about those phone and IP systems.
MultiVOIP User Guide QS: Gathering Phone/IP Details 25 Phone/IP Details *A bsolutely Needed* Bef ore Star ting the Installation The MultiVOIP will interface with both the IP network and the phone system.
QS: Gathering Phone/IP Details MultiVOIP User Guide 26 Phone/IP Details *A bsolutely Needed* Gather T elephone Information Telephony Parameters Ask phone company or telecom manager.
MultiVOIP User Guide QS: Gathering Phone/IP Details 27 Phone/IP Details Of ten Needed/Wanted Obtain Email Address f or V OIP (for email call log reporting) required if log reports of VOIP call traffic.
QS: Gathering Phone/IP Details MultiVOIP User Guide 28 Config Inf o CheckList Type of Config Info Gathered MultiVOIP Configuration screen on which to enter Config Info √ IP info for voip unit ● IP address ● Gateway ● DNS IP (if used) ● 802.
MultiVOIP User Guide QS: Gathering Phone/IP Details 29 Identify Remote V OIP Site to Call When you’re done inst alling the MultiV OIP, you’ll want to conf irm that it is configured and operating properly. To do so , it’s good to have another voip that you can call for testin g purposes.
QS: Voip Placement & PC Settings MultiVOIP User Guide 30 Placement Mount your Mult iVOIP in a safe and convenient location where ca bles for your network and phon e system are accessible. Rack-mountin g instructions are in Chapter 3: Mechanical Installation & Cabling of the User Guide .
MultiVOIP User Guide QS: Quick Hookups 31 Quic k Hookup f or MV P410-SS & MVP810-SS.
QS: Quick Hookups MultiVOIP User Guide 32 Quic k Hookup f or MVP210-SS 10BASET COMMAND PORT POWER Ethernet Connection Command Port Connection Power Connection E&M FXS/FXO FXS/FX O RS232 COMMAND 10.
QS: Software Installation MultiVOIP User Guide 33 Load MultiV OIP Control Soft ware onto PC For more details, see Chapter 4: Software Installation in User Guide. 1. MultiVOIP must be proper ly cabled. Power must be turned on. 2. Insert MultiVOIP CD into drive.
QS: Phone/IP Starter Config. MultiVOIP User Guide 34 Phone/IP Starter Configuration This is a sum mary. For full det ails, see “Technical Config uration” chapter of User Guide . 1. Open MultiVOIP program: Start | MultiVOIP xxx | Configuration . 2.
MultiVOIP User Guide QS: Phone/IP Starter Config. 35 4. Web Browser GUI S etup (Optional) . To do configuration and operation procedures using the web bro wser GUI, you must first set it up. To do so, fo llow these step s. (The browser used must be Internet Explorer 6.
QS: Phone/IP Starter Config. MultiVOIP User Guide 36 Phone/IP Starter Configuration (continued) 5. Go to Co nfiguration | Voice/Fax . Select Cod er | “Automatic.” At the right-hand side of the dialog box, click OK . If you know any specific parameter values that will apply to your system, enter them.
MultiVOIP User Guide QS: Phone/IP Starter Config. 37 Whenever email log messages are sent out, they must have a standard Subject line . Something like “Phone Logs for Voip N ” is useful. If you have mor e than one MultiVoip unit in the building, you’ll need a unique identifier for each one (select a useful name or number for “N”).
QS: Phone/IP Starter Config. MultiVOIP User Guide 38 Phone/IP Starter Configuration (continued) 12. Enable premium (H.450) telephony f eatures. Go to Supplementary Services . Select an y features to be used. For Call Hold, Ca ll Transfer, & Call Waiting, specify t he key sequence that the phone user will press to invoke the feat ure.
MultiVOIP User Guide QS: Phone/IP Starter Config. 39 17. Go to Save Setu p | Save and Reboot . Click OK . This will save the parameter values that you have just entered. The MultiVOIP’s “BOOT ” LED will li ght up while the configuration file is being saved and loaded into the Mult iVOIP.
QS: Phonebook Starter Config. MultiVOIP User Guide 40 Phonebook Starter Configuration ( with remote v oip ) If the topic of voip phone books is new to you, it may be helpful to read the PhoneBook Tips section (page 47) be fore starting this procedure.
MultiVOIP User Guide QS: Phonebook Starter Config. 41 4. Suppose you w ant to call a phone number outside of your building using a phon e station that is an extension from your PBX system (if present). What di gits must you di al? Often a “9” or “8” must b e dialed to “get an outside line” throu gh the PBX (i.
QS: Phonebook Starter Config. MultiVOIP User Guide 42 5. In the “Destination Pattern” field of the Add/Edit Outbound Phonebook screen, enter the digits fro m step 4 followed by the digits from step 3. North America, Long-Distance Example Euro, National Call Example Seattle-Chicago system.
MultiVOIP User Guide QS: Phonebook Starter Config. 43 6. In the “Remove Prefix” field, enter the initial PBX access d igit (“8” or “9”). North America, Long-Distance Example Euro, National Call Example Seattle-Chicago system. Answer : enter 8 in “Remove Prefix” field of Seattle Outbound Phonebook.
QS: Phonebook Starter Config. MultiVOIP User Guide 44 Inbound Phonebook 1. Open the Mult iVOIP program. ( Start | Mu ltiVOIP xxx | Conf iguration ) 2. Go to Phon e Book | Inbound Phon ebook | Add Entr y . 3. In the “Remove Prefix” field, ente r your local c alling code (area c ode, country code, city code, etc.
MultiVOIP User Guide QS: Phonebook Starter Config. 45 4. In the “Ad d Prefix” fiel d, enter any digits that must be di aled from your local voip to gain access to the PSTN. North America, Long-Distance Example Euro, National Call Example Seattle-Chicago system.
QS: Phonebook Starter Config. MultiVOIP User Guide 46 6. In the “Description” field, it is useful to describe the ultimate destination of t he calls. For example, in a New York City voip system, “incoming calls to Manha ttan office,” might describe a phonebook entry, as might the de scriptor “incoming calls to NYC local calling area.
MultiVOIP User Guide QS: Phonebook Tips 47 Phonebook Tips Preparing the phonebook for your voip system is a co mplex task th at, at first, seems quite da unting. Thes e tips may make the task easier. 1. Use Dialing Patterns, Not Complete Phone Numbers .
QS: Phonebook Tips MultiVOIP User Guide 48 (b) access codes . There are digits ( PSTN access co des ) that must be dialed to gain access to an operator, to access the pub licly switched ‘long-distan.
MultiVOIP User Guide QS: Phonebook Tips 49 3. Knowing When to Drop Digits . Example When calling area code s and access codes are used in combination, a leading “1” or “0” must sometimes be dropped. Phonebook Entry Area code for Inner London is listed as “0207.
QS: Phonebook Tips MultiVOIP User Guide 50 4. Using a Comma . Detail , = 1-second pause Commas are used in telephone dialing string s to indicate a pause to allow a dia l tone to appear (common on PBX and key systems). Commas may be us ed only in the “Add Prefix” field of the Inbound Phonebook.
QS: Phonebook Example MultiVOIP User Guide 51 Phonebook Example Flagstaf f Office 204.16.49. 75 8-Channel Analog VoIP (MVP810) PSTN PBX Syste m. Main Number : 777-5600 30 extensions Area: 520 Santa Fe Office PBX System. Main Number: 444-3200 40 extensions PSTN 204.
QS: Phonebook Example MultiVOIP User Guide 52 Voip Sites with Phonebooks Flagstaff Of fice 204.16.4 9.75 8-Channel Analog V oIP (MVP810) PSTN PBX System.
MultiVOIP User Guide QS: Phonebook Example 53 Sample Phonebooks Enlarged Boise V oip Boise V oip Inboun d Phonebook Outbo und Phonebook Prefix to Remove Prefix to A dd Description Incoming Calls De stin.
QS: Phonebook Example MultiVOIP User Guide 54 Phonebook Worksheet V oip Location/ID:_________ ___________________ Inbound Phon ebook Outbound Phoneboo k Pref ix to Remove Pr efix to Add Description Inco mi ng Ca lls Destin.
MultiVOIP User Guide QS: Phonebook Example 55 Enlarged Phonebook Worksheet.
QS: Connectivity Test MultiVOIP User Guide 56 Connectivity T est The procedures “Phone/IP Starter Configuration” and “Phonebook Starter Configuration” must be completed before yo u can do this procedure.
MultiVOIP User Guide QS: Connectivity Test 57 4. You now need to free up the COM port connection (currently being used by the MultiVOIP program) so that the HyperTerminal pro gram can use it.
QS: Connectivity Test MultiVOIP User Guide 58 7. Make VOIP call. Make call on a local phone line accessing PST N directly or through key syst em. 8. Read console messages recorded on HyperTerminal. Console Messages from Originating V OIP . The voip unit that originates the ca ll will send back mess ages like that sh own below.
MultiVOIP User Guide QS: Connectivity Test 59 Console Messages from Terminating VOIP . The voip unit connec ted to the phone where the call is answered will sen d back messages like that shown below.
QS: Troubleshooting MultiVOIP User Guide 60 T r oubleshooting If you cannot establish connectivity between two voips in the system, follow the steps below to determine the problem. 1. Ping both Mult iVOIP units to confir m connectivity to the netw ork.
MultiVOIP User Guide Mechanical Installation & Cabling 61 Chapter 3: Mechanical Installation and Cabling.
Mechanical Installation & Cabling MultiVOIP User Guide 62 Intr oduction When MVP410-SS or MVP810-SS uni ts are to be installed into a rack, two able-bodied person s should particip ate. The MVP210 -SS is a table- top unit that can generally be handled easily by one person.
MultiVOIP User Guide Mechanical Installation & Cabling 63 Unpac king Y our MultiV OIP When unpacking your MultiVOIP, check to see that all o f the items shown are included in the box. For the various MultiVOIP models , the contents of the box will be different.
Mechanical Installation & Cabling MultiVOIP User Guide 64 Unpac king the MV P-410SS/810SS RCV XMT COL LNK X MT RCV XS G RSG XMT RCV XSG RSG XMT RC V XSG RSG XMT RCV XSG RSG XMT R CV XSG RSG XMT RC.
MultiVOIP User Guide Mechanical Installation & Cabling 65 Unpac king the MVP210-SS MultiVOIP TM Cabling Guide Figure 3-2: Unpacking the MVP210-SS.
Mechanical Installation & Cabling MultiVOIP User Guide 66 Rack Mounting Instructions for MVP410-SS & MVP810-SS The MultiVOIPs can be mounted in an industry-standard EIA 19-inch rack enclosure, as shown in Figure 3-3.
MultiVOIP User Guide Mechanical Installation & Cabling 67 Safety Recommendations f or Rac k Installations Ensure proper instal lation of the unit in a closed or m ulti-unit enclosure by following the recommended installation as defined by the enclosure manufacturer.
Mechanical Installation & Cabling MultiVOIP User Guide 68 19-Inch Rac k Encl osure Mounting Procedure Attaching the Mult iVOIP to a rac k-rail of an EIA 19-inch rack enc losure will certainly requ ire two persons.
MultiVOIP User Guide Mechanical Installation & Cabling 69 Cabling Pr ocedure f or MVP-410SS/810SS Cabling involves connect ing the MultiVOIP t o your LAN and telep hone equipment. 1. For DID c hannels only . If all channels o f your MultiVOIP wi ll be using either FXS, FXO, or E&M tele phony interfaces, s kip to step 2.
Mechanical Installation & Cabling MultiVOIP User Guide 70 d. Identify the channels on which the DID interface will be used. For DID Interface type For non-DID Interface ty pe Ch 1 Ch 2 Ch 3 Ch 4 J.
MultiVOIP User Guide Mechanical Installation & Cabling 71 2. Connect the power cord supplied wit h your MultiVOIP to a l ive AC outlet and to the power connector on the back of t he MultiVOIP as shown at top right in Figure 3-8.
Mechanical Installation & Cabling MultiVOIP User Guide 72 Connect the other end to the trunk line. Verify that the E&M Type in the E&M Options group of the Interface dialog box is the same as the E&M trunk type supported by the telephone switch.
MultiVOIP User Guide Mechanical Installation & Cabling 73 8. Ensure that t he unit is pro per ly connected to earth ground by verifying that it is reliably grounde d when mounted within a rack.
Mechanical Installation & Cabling MultiVOIP User Guide 74 d. Identify the channels on which the DID interface will be used. J3 J7 J9 J5 J1 1 FB3 LE D 2 R 72 J1 S1 0 R1 1 3 R 11 4 LE D 12 J1 5 LE D.
MultiVOIP User Guide Mechanical Installation & Cabling 75 2. Connect the power cord supplied with your MultiVOIP to the power connector on the back of the MultiVOIP and to a live AC outlet as shown in Figure 3- 11. Figure 3-11: Cabling for MVP210-SS 3.
Mechanical Installation & Cabling MultiVOIP User Guide 76 For an E&M connection . ( E&M Example: trunk lin e from telephone switch .) Connect one end of an RJ-45 phone cord to the Channel 1 E&M connector on the back of the MultiVOIP. Connect the other end to the trunk line.
MultiVOIP User Guide Software Installation 77 Chapter 4: Software Installation.
Software Installation MultiVOIP User Guide 78 Intr oduction Configuring soft ware for your Mult iVOIP entails thre e tasks: (1) loading the software onto the PC ( this is “Softwar e Installation and.
MultiVOIP User Guide Software Installation 79 2. Insert the MultiVOIP CD into your CD-ROM drive. The CD should start automatically. It may take 10 to 20 seconds for the Multi-Tech CD installation window to display.
Software Installation MultiVOIP User Guide 80 4. A ‘welcome’ screen appears. Press Enter or click Next to continue..
MultiVOIP User Guide Software Installation 81 5. Follow the on-screen instructions to in stall your M ultiVOIP software. The first screen asks you to choose the folder loc ation of the files of the MultiVOIP so ftware. Choose a location and click Next.
Software Installation MultiVOIP User Guide 82 6. At the next screen, yo u must select a program folder location for the MultiVOIP soft ware program icon.
MultiVOIP User Guide Software Installation 83 7. On the next screen you c an select the COM port that the command PC will use when communicating with the MultiVoip unit.
Software Installation MultiVOIP User Guide 84 8. Transient screens will flash by as files are being copied. Then a completion screen will appear. Click Finish . 9. When setup of the MultiVOIP software is complete, you will be prompted to run the MultiVOIP software to configure the VOIP.
MultiVOIP User Guide Software Installation 85 Un-Installing the MultiV OIP Configuration Software 1. To un-inst all the MultiVO IP configuration softwa re, go to Start | Programs and locate the entry for the MultiVOIP program. Select Uninstall . 2. Two confirmation sc reens will appear.
Software Installation MultiVOIP User Guide 86 3. A special warnin g message similar to th at shown below may appear concerning the MultiVOIP soft ware’s “.
MultiVOIP User Guide Software Installation 87 4. A completion screen will appear. Click Finish ..
Technical Configuration MultiVOIP User Guide 88 Chapter 5: T echnical Configuration.
MultiVOIP User Guide Technical Configuration 89 Configuring the MultiV OIP There are two ways in which the MultiVOIP must be configured before operation: technical con figuration and p honebook configuration.
Technical Configuration MultiVOIP User Guide 90 Local configuration is done th rough a co nnection between the “Command” port of the MultiVOIP and the COM port of the computer; the MultiVOIP config uration program is used.
MultiVOIP User Guide Technical Configuration 91 Functional Equivalence of Interfaces. The Multi VOIP configuration program is required to do the initia l configuration (that is, setting an IP address for the Mu ltiVOIP unit) so th at the VOIP unit can communicate with the MultiVoipManager program or with the web browser GUI.
Technical Configuration MultiVOIP User Guide 92 Local Configuration This manual primar ily describes loc al configuration wit h the Windows GUI. After IP addresses have been set locally using the Wind.
MultiVOIP User Guide Technical Configuration 93 Write down the values for these IP p arameters. You will need to e nter these values in the “IP Parameters” sc reen in the Configuration sec tion of the MultiVOIP soft ware. You must h ave this IP informat ion about every VOIP in the system.
Technical Configuration MultiVOIP User Guide 94 SMTP P arameters (f or email call log repor ting) required if log reports of VOIP call traffic are to be sent by email Optional SMTP Parameters Preparation Task: Ask Mail Server administrator to set up email account (with password) for the MultiVOIP un it itself.
MultiVOIP User Guide Technical Configuration 95 Config Inf o CheckList Type of Configuration Info Gathered MultiVOIP Configuration screen on which to enter the Info Info Obtained √ Info Entered √ IP Info for voip unit ● IP address ● Gateway ● DNS IP (if used ) ● 802.
Technical Configuration MultiVOIP User Guide 96 Local Configuration Pr ocedure (Summary) After the Mult iVOIP configuration so ftware has been inst alled in the ‘Command’ PC (which is connected to the MultiVOIP unit), several steps must be taken to configure the MultiVOIP to function i n its specific setting.
MultiVOIP User Guide Technical Configuration 9 7 20. Set SIP Server Configu ration parameters. 21. Set SIP Server PreDefin ed Endpoint parameters. 22. View Syst em Info screen and se t updating interval (optional). 23. Save the MultiVOIP configuration.
Technical Configuration MultiVOIP User Guide 98 3. Confirm Connection . If t he MultiVOIP is set for an availabl e COM port and is correctly c abled to the PC, the Mu ltiVOIP main screen wil l appear. (If the main screen appears grayed ou t and seems inacces sible, go to step 4.
MultiVOIP User Guide Technical Configuration 99 In the lower left corner of the sc reen, the connection status of the MultiVOIP will be displayed. The messages in the lo wer left corner will change as detection occurs. The message “MultiVOIP Found” confirms that th e MultiVOIP is in contac t with the MultiVOIP configuration program .
Technical Configuration MultiVOIP User Guide 100 4. Solving Common Connection Problems . A. Fixing a COM Por t Problem . If the Mult iVOIP main screen appears but is grayed out and seems inacces sible, the COM port t hat was specified for its communic ation with the PC is unavailable and must be changed.
MultiVOIP User Guide Technical Configuration 101 4B. Fixing a Cabl ing Problem . If the MultiVOIP can not be located by the computer, four e rror messages will appear (sayin g “MultiVOIP- SS Not Found,” “Phone D atabase Not Read,” “SIP E ndpoint Database Not Read,” and “Password Phone Database Not Read”).
Technical Configuration MultiVOIP User Guide 102 6. Set Ethernet/IP Param eters. This dialog box can be reached by pulldown menu, toolbar icon, keyb oard shortcut, or sidebar.
MultiVOIP User Guide Technical Configuration 103 In each field, enter the values that fit your particular network..
Technical Configuration MultiVOIP User Guide 104 The Ethernet/IP P arameters fields are de scribed in the tables and text passages below. Note that both Di ffServ parameters (Call Control PHB and VoIP Media PHB) m ust be set to zero if you en able Packet Prioritizati on (802.
MultiVOIP User Guide Technical Configuration 105 Ethernet/IP Parameter Definitions (cont’d) Field Name Values Description Ethernet Parameters 802.1p (continued) 4 – Con trolled Load : Important bu.
Technical Configuration MultiVOIP User Guide 106 Ethernet/IP Parameter Definitions (cont’d) Field Name Values Description IP Parameter fi elds Gateway Name alphanumeric Descriptor of current voip unit to dis tingu ish it f rom other units in system .
MultiVOIP User Guide Technical Configuration 10 7 Ethernet/IP Parameter Definitions (cont’d) Field Name Values Description DiffServ Parameter fields DiffServ PHB (Per Hop Behavior) values pertain to a differential prioritizing system for IP packets as handled by DiffServ-compatible routers.
Technical Configuration MultiVOIP User Guide 108 The IP Datagram with Header, Its Ty pe-of-Service field, & DiffServ bits => 0 4 8 16 19 24 31 VERS HLEN T YPE OF SERVICE TOTAL LENGTH IDEN TIFIC.
MultiVOIP User Guide Technical Configuration 109 Ethernet/IP Parameter Definitions (cont’d) Field Name Values Description FTP Parameter fields FTP Server Enable Y/N Default = disabled See “FTP Server File Transfers” in Operation & Maintenance chapter.
Technical Configuration MultiVOIP User Guide 110 About Service Records An SRV reco rd holds t he following in formation: • Service : the symbolic name of the desired service. • Protocol : this i s usually either TCP or UDP . • Domain name : the domain for which this record is valid.
MultiVOIP User Guide Technical Configuration 111 7. Set up the Web Browser GUI (Op tional) . After an IP address for the MultiVOIP unit has been established, you can choose to do an y further configuration of t he unit (a) by us ing the MultiVOIP web browser GUI, or (b) by continuing to use the MultiVOI P Windows GUI.
Technical Configuration MultiVOIP User Guide 112 8. Set Voice/FAX Pa rameters. This dialog box can be reached by pulldown menu, toolbar icon, ke yboard shortcut, or sidebar.
MultiVOIP User Guide Technical Configuration 113 In each field, enter the values that fit your particular network..
Technical Configuration MultiVOIP User Guide 114 Note that Voic e/FAX parameters are ap plied on a channel -by-channel basis. However, once you have established a set of Voice/FAX parameters for a particular channel, you can apply this entire set of Voice/FAX parameters to another channel by us ing the Copy Channel button and its dialog box.
MultiVOIP User Guide Technical Configuration 115 The Voice/FAX Parameters fields are described in the tables belo w. Voice/Fax Parameter Definitions Field Name Values Description Default -- When this button is cl icked, all Voice/FAX parameters are set to their default values.
Technical Configuration MultiVOIP User Guide 116 Voice/Fax Parameter Definitions (cont’d) Field Name Values De scription DTMF Para meters Duration (DTMF) 60 – 3000 ms When DTMF: Out of Band is selected, this setting determines how long each DTMF digit ‘soun ds’ or is held.
MultiVOIP User Guide Technical Configuration 11 7 Voice/Fax Parameter Definitions (cont’d) Field Name Valuee De scription FAX Parameters (cont’d) Fax Volume ( Default = -9.5 dB ) -18.5 dB to –3.5 dB Controls output level of fax to nes. To be changed only under the direction of Multi-Tech’s Technical Support.
Technical Configuration MultiVOIP User Guide 118 Voice/Fax Parameter Definitions (cont’d) Coder Parameters Coder Manual or Auto- matic Determines whether select ion of coder is manual or automatic.
MultiVOIP User Guide Technical Configuration 119 Voice/Fax Parameter Definitions (cont’d) Field Name Values Description Advanced Features Silence Compression Y/N Determines whether silence compression is enabled (checked) for this voice channel.
Technical Configuration MultiVOIP User Guide 120 Voice/Fax Parameter Definitions (cont’d) Field Name Values Description AutoCall/Offhook A lert Parameters Auto Call / Offhook Alert AutoCall, Offhook Alert The AutoCall option enables the local MultiVOIP to call a remote MultiVOIP without the user havi ng to dial a Phone Directory Database number.
MultiVOIP User Guide Technical Configuration 121 Voice/Fax Parameter Definitions (cont’d) Field Name Values Description AutoCall/Offhook A lert Parameters Auto Call / Offhook Alert AutoCall, Offhook Alert (continued from previous page) Both functions apply on a channel-by- channel basis.
Technical Configuration MultiVOIP User Guide 122 Voice/Fax Parameter Definitions (cont’d) Field Name Values Description AutoCall/Offhook A lert Parameters Offhook Alert Timer 0 – 3000 seconds The .
MultiVOIP User Guide Technical Configuration 123 Voice/Fax Parameter Definitions (cont’d) ) Field Name Values Description Dynamic Jitter Dynamic Jitter Buffer Dynamic Jitter defines a minimum and a maximum jitter value for voice communications.
Technical Configuration MultiVOIP User Guide 124 Voice/Fax Parameter Definitions (cont’d) Field Name Values Description Dynamic Jitter Maximum Jitter Value 60 to 400 ms The maximum dynamic jitter buffer of 400 milliseconds is the maximum delay tolerable over a high jitter network.
MultiVOIP User Guide Technical Configuration 125 Voice/Fax Parameter Definitions (cont’d) ) Field Name Values Description Auto Disconnect Automatic Disconnect- ion -- The Automatic Disconnection group provides four optio ns which can be used singly or in an y combination.
Technical Configuration MultiVOIP User Guide 126 9. Set Te lephony Inte rface Paramete rs. This dialog box can be reached by pulldown menu, toolb ar icon, keyboard s hortcut, or sidebar.
MultiVOIP User Guide Technical Configuration 12 7 In each field, enter the values that fit your particular network. The kinds of parameters for which values must be chosen depend o n the type of telephony supervisory signaling or interface used (FXO, E&M, etc.
Technical Configuration MultiVOIP User Guide 128 Note that Interfac e parameters are applied on a ch annel-by-channel basis. However, once you have established a set of Interface parameters for a particular channel, you can apply this entire set of Voice/FAX parameters to another channel by us ing the Copy Channel button and its dialog box.
MultiVOIP User Guide Technical Configuration 129 FXS Loop Start Parameters. The p arameters applicable to FXS Loo p Start are shown in the figure below and described in the table that follows. FXS Loop Start Interface: Parameter Defini tions Field Name Values Description FXS (Loop Start) Y/N Enables FXS Loop Start interface type.
Technical Configuration MultiVOIP User Guide 130 FXS Loop Start Interface: Parameter Definitions (cont’d ) Field Name Values Description Dialing Options fields Inter Digit Timer 1 - 10 seconds This is the length of time that the MultiVOIP will wait between digits.
MultiVOIP User Guide Technical Configuration 131 FXS Loop Start Interface: Parameter Definitions (cont’d ) Field Name Values Description Flash Hook Options f ields Generation -- not applicable to FXS interface Detection Range for Min .
Technical Configuration MultiVOIP User Guide 132 FXS Loop Start Interface: Parameter Definitions (cont’d ) Field Name Values Description Caller ID fields Enable (cont’d) Y/N The forms of the ‘Caller Name’ and ‘Caller Phone Numb er’ differ depending on the IP transmission protocol used (H.
MultiVOIP User Guide Technical Configuration 133 FXO Parameters. The parameters applicable to the FXO telephony interface type are shown in the figure below and described in the table that follows.
Technical Configuration MultiVOIP User Guide 134 FXO Interface: Parameter Definition s* Field Name Values Description Interface Type FXO Enables FXO functionality Dialing Options Regeneration Pulse, DTMF Determines whether digits generated and sent out will be pulse tones or DTMF.
MultiVOIP User Guide Technical Configuration 135 FXO Interface: Parameter Definitions (cont’d ) Field Name Values Description Flash Hook Options fields Generation 50 - 1500 milliseconds Length of flash hook that will be generated and sent out when the remote end initiates a fla sh hook and it is reg enerated locally.
Technical Configuration MultiVOIP User Guide 136 The Caller ID feature has d ependencies on both the telco central office and the MultiVOIP phone book. See the diagr am series below. IP Network xxxyyyzzzz J.Q. Public xxxyyyzzzz J.Q. Public Central Office with standard telephony Caller ID service T erminating Vo IP Generating VoIP H.
MultiVOIP User Guide Technical Configuration 13 7 IP Net wo rk xx xyy yz zz z J. Q. P u blic x xxy yy zz zz J. Q. P ubl ic Cen tr al Offi ce with ou t st and ar d tele phony Ca lle r I D ser vice T e rm inat ing VoI P Ge ner a ting Vo I P SPP Protocol Ca ll is rece ived he re.
Technical Configuration MultiVOIP User Guide 138 IP Network xxxyyyz z zz J.Q. Pub lic xxxyyyzz zz J.Q. Public Central O ffice without standard telephony Caller ID service T erminat ing Vo IP Generating VoIP H.323 P rotocol Call is rece ived here. Call originates here at 6:17pm, Nov 15.
MultiVOIP User Guide Technical Configuration 139 FXO Supervision . When the selected Interface type is FXO, the Supervision button is active. Click on this button to access call answering supervision pa rameters and call disconnect ion paramet ers that relate to the FXO interface type.
Technical Configuration MultiVOIP User Guide 140 FXO Supervision Parameter Definitions Field Name Values Description Answer Superv ision fields Current Reversal Y/N When this option is selected, the FXO interface sends notice to make connection upon detecting current reversal from the PBX (which occurs when the called extension goes offhook).
MultiVOIP User Guide Technical Configuration 141 FXO Supervision Parameter Definitions Field Name Values Description Disconnect Supervision fields There are four possible criteria for disconnection under FXO: current reversal, current loss, tone detection, and silence detection.
Technical Configuration MultiVOIP User Guide 142 FXO Supervision Parameter Definitions Field Name Values Description Disconnect Supervision fields DTMF Tone Enables supervision of call disconnection using DTMF tones.
MultiVOIP User Guide Technical Configuration 143 E&M Parameters. The parameters applicable to the E&M telephony interface type are shown in the figure below and described in the table that follows.
Technical Configuration MultiVOIP User Guide 144 E&M Interface Parameter Definitions Field Name Values Description Interface E&M enables E&M functionality Type Types 1-5. Refers to the type of E&M interface being used. Mode 2-wire or 4-wire Each E&M interface type can be either 2-wire or 4-wire audio.
MultiVOIP User Guide Technical Configuration 145 E&M Interface Parameter Definitions (cont’d) Field Name Values Description Dialing Options Inter Digit Timer integer values, in seconds This is the length of time that the MultiVOIP will wait between digits.
Technical Configuration MultiVOIP User Guide 146 E&M Interface Parameter Definitions (cont’d) Field Name Values Description Dialing Options (cont’d) Flash Hook Options fields Generation intege.
MultiVOIP User Guide Technical Configuration 14 7 DID Parameters. The parameters applicable to the Direct Inward Dial (DID) telephony interfa ce type are shown in the figure below and described in the table t hat follows.
Technical Configuration MultiVOIP User Guide 148 DID Interface Parameter Definitions ( cont’d ) Field Name Values Description DID Options (cont’d) Start Modes Immediate Start, Wink Start, Delay Dial For Wink Start , the voip detects the off-hook condition.
MultiVOIP User Guide Technical Configuration 149 10. Set Call Signaling Parame ters . This dialog box addresses SIP Call Signaling parameters. It can be reached by pulldown menu, keyboard shortcut, or a sidebar menu.
Technical Configuration MultiVOIP User Guide 150 The tables below describes all fields in the general SIP Call Signaling screen. SIP Call Signaling Parameter Definitions Field Name Values Description SIP Proxy Parameters Signaling Port Port number on which the MultiVOIP UserAgent software module will b e waiting for any incoming SIP requests.
MultiVOIP User Guide Technical Configuration 151 SIP Call Signaling Parameter Definitions (cont’d) Field Name Values Description SIP Proxy Parameters Allow Incoming Calls Through SIP Proxy Only Y/N When selected, incoming calls are accepted only if those ca lls come through the gatekeeper.
Technical Configuration MultiVOIP User Guide 152 SIP Call Signaling Parameter Definitions (cont’d) Field Name Values & Description SIP Proxy Parameters Password Values : alphanumeric Description : Password for proxy server function. See “User Name” description above.
MultiVOIP User Guide Technical Configuration 153 12. Set Regiona l Parameters (Phone Signaling Tones & Cadences) . This dialog box can be reache d by pulldown menu, keyboard shortcut, or sidebar.
Technical Configuration MultiVOIP User Guide 154 The Regional Para meters screen will appear. For the country selected, the standard set of frequen cy pairs will be listed for dial tone, busy tone, ‘unobtainable’ tone (fast busy or trunk busy ), ring tone, and other, more specialized tones.
MultiVOIP User Guide Technical Configuration 155 The Regional Para meters fields are described in the table below. “Regional Parameter” Definitions Field Name Values Description Country/ Region US.
Technical Configuration MultiVOIP User Guide 156 “Regional Parameter” Definitions Field Name Values Description Country/ Region USA, Japan, UK, Custom Note : “Survivability” tone indicates a special type of call-routing redundancy & applies to MultiVantage voip units only.
MultiVOIP User Guide Technical Configuration 15 7 “Regional Parameter” Definitions (cont’d) Field Name Values Description Standard Tones fields (cont’d) Gain 1 gain in dB +3dB to –31dB and “mute” setting Amplification factor of l ower frequency of pair.
Technical Configuration MultiVOIP User Guide 158 “Regional Parameter” Definitions (cont’d) Field Name Values Description Country Selection for Built-In Modem ( not applicable to MVP- 130/130FXS MVP210, MVP410ST, or MVP810ST ) country name MultiVOIP un its operating with the X.
MultiVOIP User Guide Technical Configuration 159 13. Set Custom Tones and Cadences (opt ional). The Regional Paramet ers dialog box has a secondary dialog box that allows you to customize DTMF tone pa.
Technical Configuration MultiVOIP User Guide 160 The Custom Tone-Pair Settings fields are described in the table be low. Custom Tone-Pair Settings Definitions Field Name Values Description Tone Pair d.
MultiVOIP User Guide Technical Configuration 161 Custom Tone-Pair Settings Definitions Field Name Values Description Cadence 1 integer time value in milli-seconds; zero value for dial-tone indicates c.
Technical Configuration MultiVOIP User Guide 162 14. Set SMTP Parameters (Log Reports by Email). The SMTP Paramet ers screen is applicable when the VOIP administrator has chosen to receive log repor ts by email (this is done by selecting the “SMTP” checkbox in the Others screen and selecting “Enable SMTP” in the SMTP Paramet ers screen.
MultiVOIP User Guide Technical Configuration 163 The SMTP Parameters screen i s shown below “SMTP Parameters” Defi nitions Field Name Values Description Enable SMTP Y/N In order to send log reports b y email, this box must be checked. However, to enable SMTP functionality, you m ust also select “SMTP” in the Logs screen.
Technical Configuration MultiVOIP User Guide 164 . “SMTP Parameters” Defi nitions (cont’d) Field Name Values Description Password alpha- numeric Login password for MultiVOIP unit’s email account. Mail Server IP Address n.n.n.n for n= 0 to 255 This is the mail serv er’s IP address.
MultiVOIP User Guide Technical Configuration 165 The SMTP Parameters dialog box has a secondary dialog box, Custom Fields , that allows yo u to custom ize email log messages for the MultiVOIP. The Mu ltiVOIP software lo gs data about many a spects of the call traffic goi ng through the Mu ltiVOIP.
Technical Configuration MultiVOIP User Guide 166 “Custom Fields” Definitions (cont’d) Field Description Field Description Bytes Sent Total bytes sent in call. Bytes Received Total bytes received in call. Packets Lost Packets lost in call. Coder Voice Coder /Compression Rate used for call will be listed in log.
MultiVOIP User Guide Technical Configuration 16 7 “Custom Fields” Definitions (cont’d) Field Description Field Description Server Details The IP address of the traffic control server (if any) being used (whether an H.323 gatekeeper, a SIP proxy, or an SPP registrar gateway) will be displayed here if the call is handled through that server.
Technical Configuration MultiVOIP User Guide 168.
MultiVOIP User Guide Technical Configuration 169 15. Set Log Reporting Method . The Logs screen lets you choose h ow the VoIP administrator will receive log reports about the Mul tiVOIP’s performance and the phone call traffi c th at is passing through it.
Technical Configuration MultiVOIP User Guide 170 “Filters” button and usi ng the Cons ole Messages F ilter Settings screen (see subsequent page). If you use the logging funct ion, select the logging option that applies to your VoIP system design. If you intend to use a SysLog Server program for logging, click in that Enable check box.
MultiVOIP User Guide Technical Configuration 171 “Logs” Screen Definition s Field Name Values Description Enable Console Messages Y/N Allows MultiVOIP debugging messages to be read via a basic terminal program like HyperTerminal ™ or equivalent.
Technical Configuration MultiVOIP User Guide 172 To customize console messages by cate gory and/or by channel, click on “Filters” and use the Console Messag es Filters Sett ings screen.
MultiVOIP User Guide Technical Configuration 173 16. Set Supplementary Servic es Parameters. This dialog box c an be reached by pulldown menu, k eyboard shortcut, or sidebar. Accessing “Supplementary Services” Parameter s Pulldown Icon Shortcut Sidebar Ctrl + Alt +H Supplementary Services feature s derive from the H.
Technical Configuration MultiVOIP User Guide 174 In each field, enter the values that fit your particular network. Of the features implemented under Supplementary Ser vices, three are very closely related : Call Transfer, Ca ll Hold, and Call Waiting.
MultiVOIP User Guide Technical Configuration 175 the channel over which t he call is being originated (for examp le, “Calling Part y - Omaha Sales O ffice Line 2”). If that voip chann el is dedicated to a certain individual, the descriptor could say that, as well (for example “C alling Party - Harold Smith in Omaha”).
Technical Configuration MultiVOIP User Guide 176 The Supplementary S ervices fields ar e described in the table s below. Supplementary Services Parameter Definitions Field Name Values Description Select Channel 1-4 (410SS) 1-8 (810SS) The channel to be configured is selected here.
MultiVOIP User Guide Technical Configuration 17 7 Supplementary Services Definitions (cont’d) Field Name Values Description Call Hold Enable Y/N Select to enable C all Hold function in voip unit.
Technical Configuration MultiVOIP User Guide 178 Supplementary Services Definitions (cont’d) Field Name Values Description Call Name Identification Enable Enables CNI function .
MultiVOIP User Guide Technical Configuration 179 Supplementary Services Definitions (cont’d) Field Name Values Description Calling Party, Allowed Name Type (CNI) If the ‘home’ voip unit is originating the call and Calling Par ty is selected, then the identifier (from the Caller Id field) will be sent to the remote voip unit being called.
Technical Configuration MultiVOIP User Guide 180 Supplementary Services Definitions (cont’d) Field Name Values Description Alerting Party, Allowed Name Type (CNI) If the ‘home’ voip unit is rece.
MultiVOIP User Guide Technical Configuration 181 Supplementary Services Definitions (cont’d) Field Name Values Description Busy Party, Allowed Name Type (CNI) If the ‘home’ voip unit is receivin.
Technical Configuration MultiVOIP User Guide 182 Supplementary Services Definitions (cont’d) Field Name Values Description Connected Party, Allowed Name Type (CNI) If the ‘home’ voip unit is rec.
MultiVOIP User Guide Technical Configuration 183 Supplementary Services Definitions (cont’d) Field Name Values Description Caller ID This is the identifier of a specific channel of the ‘home’ voip unit.
Technical Configuration MultiVOIP User Guide 184 17. Set NAT Traversal para meters. NAT (Network Add ress Translation) parameter s are applicable o nly when the MultiVOIP is operating in SIP mode. Th e use of STUN (Simple Traversal of UDP NATs) servers to aid networks w ith NAT devices is described in RFC 3489.
MultiVOIP User Guide Technical Configuration 185 Accessing “NAT Trav ersal” Parameters Pulldown Icon Shortcut Sidebar Ctrl + Alt + Sft + VH Descriptions for NAT Traversal scr een fields ar e presented in the table below.
Technical Configuration MultiVOIP User Guide 186 NAT Traversal Definitions (con t’d) Field Name Values Description Enable (STUN) Y/N Enables STUN client functiona lity in the MultiVOIP.
MultiVOIP User Guide Technical Configuration 18 7 18. Set RADIUS pa rameters . In general, RADIUS is concerned w ith authentication, authoriza tion, and accounting.
Technical Configuration MultiVOIP User Guide 188 The fields of the RADIUS screen are described in the t able below..
MultiVOIP User Guide Technical Configuration 189 RADIUS Screen Field Definitions Field Name Values Description Server Address n.n.n.n 0 – 255 IP address of the RADIUS server th at handles accounting for the current MultiVOIP unit .
Technical Configuration MultiVOIP User Guide 190 The RADIUS Paramet ers dialog box has a secondary dialog box, Custom Fields , th at allows you to cust omize accounti ng information sent to the RADIUS server by the MultiVOIP. The MultiVOIP software logs data about many aspects of the call traffi c going through the MultiVOIP.
MultiVOIP User Guide Technical Configuration 191 “Custom Fields” Definitions (cont’d) Field Description Field Description Bytes Sent Total bytes sent in call. Bytes Received Total bytes received in call. Packets Lost Packets lost in call. Coder Voice Coder /Compression Rate used for call will be listed in log.
Technical Configuration MultiVOIP User Guide 192 “Custom Fields” Definitions (cont’d) Field Description Field Description From Details To Details Gateway Number Originating gateway Gatew N. Completing or answering gateway IP Addr IP address whe re call originated.
MultiVOIP User Guide Technical Configuration 193 19. Set Baud Rate . The Connection option in the sidebar menu h as a “Settings” item that incl udes the baud-rate setting for the COM port of the computer running the MultiVOIP software . First, it is important to note that the default COM port established by the MultiVOIP progr am is COM1.
Technical Configuration MultiVOIP User Guide 194 20. Set SIP Server Configuration parameters. Accessing SIP Server Configuration Parameters Sidebar.
MultiVOIP User Guide Technical Configuration 195 SIP Server Configuration Parameter Definitions Field Name Values Description Operating Mode surviv., stnd-alone In “Survivability” mode, th e MVP-S.
Technical Configuration MultiVOIP User Guide 196 SIP Server Configuration Parameter Definitions Field Name Values Description Registrar Options Allow Undefined Registrations Y/N If undefine d registra.
MultiVOIP User Guide Technical Configuration 19 7 SIP Server Configuration Parameter Definitions Field Name Values Description Registrar Options Re- Registration Time integer values; in seconds; default is 3600 The time after which the MultiVOIP UserAgent Client is supposed to register with the proxy server.
Technical Configuration MultiVOIP User Guide 198 The main screen for Pr edefined Endpoints is a list. I f you click on funct ion buttons to Ad d or Edi t entries in this list of endpoints, a secondary screen will appear and allow you to add new en dpoint s or edit existing endpoint entries.
MultiVOIP User Guide Technical Configuration 199 neither make nor receive c alls. Re-Registration Interval integer values; in seconds; default is 3600 The time after which the MultiVOIP UserAgent Client is supposed to register with the proxy server.
Technical Configuration MultiVOIP User Guide 200 22. View System Information screen and set updating interval (optional). This dialog box can be reached by pu lldown menu, keyboard shortcut, or sidebar.
MultiVOIP User Guide Technical Configuration 201 This screen presents vital system in formation at a glance. Its primary use is in trou bleshooting. System Information Parameter Definitions Field Name Values Description Boot Version nn.nn Indicates the version of the code that is used at the startup (booting) of the voip.
Technical Configuration MultiVOIP User Guide 202 System Information Parameter Definitions (cont ’d) Field Name Values Description Configur- ation Version nn.nn.nn. nn alpha- numeric Indicates version of Multi VOIP Configuration software (which includes screens for IP Parameters, SMTP Parameters, Regional Parameters, etc.
MultiVOIP User Guide Technical Configuration 203 The frequency with which the System In formation screen is update d is determined by a setting in the Logs screen 23. Saving th e MultiVOIP Configuration . When values have been set for all of the MultiVOIP’s various ope rating parameters, clic k on Save Setup in the sidebar.
Technical Configuration MultiVOIP User Guide 204 24. Creatin g a User Defau lt Configurat ion . When a “Setup” (complete grouping of parameters) is being saved, you will be prompted about designating that setup as a “User Default” setup.
MultiVOIP User Guide T1 Phonebook Configuration 205 Chapter 6: T1 Phonebook Configuration (North American Telephony Standards).
T1 Phonebook Configuration MultiVOIP User Guide 206 T1 V ersus E1 T elephony En vironments Phonebooks for Series II analog MultiVO IP units (MVP130, MVP130FXS, MVP210, MVP410, and MVP 810) can be oper.
MultiVOIP User Guide T1 PhoneBook Configuration 207 remote VoIP sites, including non-toll calls completed in the PSTN at the remote site. The “Inbound” phonebook for a particular VoIP unit describ.
T1 Phonebook Configuration MultiVOIP User Guide 208 Phonebook configuration screens ca n be accessed using icons or the sidebar menu. Phonebook Icons Description Phonebook Configuration Inbound Phoneb.
MultiVOIP User Guide T1 PhoneBook Configuration 209 Phonebook Pulldown Menu Inbound Phonebook Shortcut Outbound Phoneboo k Shortcut Alt + I Alt + O Phonebook Sidebar Menu.
T1 Phonebook Configuration MultiVOIP User Guide 210 1. Select Outbound Phone Book / List Entrie s . Fields in the “Details” section de scribe various SIP parameters.
MultiVOIP User Guide T1 PhoneBook Configuration 211 2. The Add/Edit Outbound PhoneBo ok screen appears. Enter Outbound PhoneBook data for yo ur MultiVOIP un it. Note th at the Advanced button gives access to th e Alternate IP Routing feature, if needed.
T1 Phonebook Configuration MultiVOIP User Guide 212 The fields of the Add/Edit Outbound Phone Book sc reen are described in the table below. Add/Edit Outbound Phone Book: Field Definitions Field Name Values Description Accept Any Number Y/N When checked, “Any Number” appears as the value in the Destination Pattern field.
MultiVOIP User Guide T1 PhoneBook Configuration 213 Add/Edit Outbound Phone Book: Field Definitions (cont’d) Field Name Values Description Destination Pattern prefixes, area codes, exchanges, line numbers, extensions Defines the beginning of dialing sequences for calls that will be connected to another VOIP in the system.
T1 Phonebook Configuration MultiVOIP User Guide 214 Add/Edit Outbound Phone Book: Field Definitions (cont’d) Field Name Values Description SIP Fields Use Proxy Y/N Select if prox y server is used. Transport Protocol TCP or UDP Voip administrator m ust choose between UDP and TCP transmissio n protocols.
MultiVOIP User Guide T1 PhoneBook Configuration 215 Clicking on th e Advanced button brings up the Alternate Routin g secondary screen. This feature p rovides an alter nate path for calls if the primary IP network cannot carry the traffic. Often in cases of failure, call tr affic is temporarily diverted into the PSTN.
T1 Phonebook Configuration MultiVOIP User Guide 216 Alternate Routing Field Definitions Field Name Values Description Alternate IP Address n.n.n.n where n= 0-255 Alternate destination for outbound data traffic in case of excessive delay in data transmissio n.
MultiVOIP User Guide T1 PhoneBook Configuration 217 3. Select Inbound PhoneBook | List Entries ..
T1 Phonebook Configuration MultiVOIP User Guide 218 4. The Add/Edit Inbound PhoneBook screen appears..
MultiVOIP User Guide T1 PhoneBook Configuration 219 Enter Inbound PhoneBook dat a for yo ur MultiVOIP. The fields of the Add/Edit Inbound PhoneBook screen are desc ribed in the table below.
T1 Phonebook Configuration MultiVOIP User Guide 220 Add/Edit Inbound Phone Book: Field Defini tions (cont’d) Field Name Values Description Call Forward Pa rameters Forward Condition Uncondit.; Busy No Resp. Unconditional . When selected, all calls receive d will be forwarded.
MultiVOIP User Guide T1 PhoneBook Configuration 221 Add/Edit Inbound Phone Book: Field Defini tions (cont’d) Field Name Values and Description Ring Count 0, 1, 2, 3, etc . When “No Response ” is condition for forwarding calls, this determines how many unanswered rings are needed to trigger the forwarding.
T1 Phonebook Configuration MultiVOIP User Guide 222 T1 Phonebook Examples The following example demonstrates h ow Outbound and Inbound PhoneBook entries work in a situation of multiple ar ea codes. Consider a company wit h offices in Minne apolis and Baltimor e.
MultiVOIP User Guide T1 PhoneBook Configuration 223 An outline of the equipment setup in both offices is shown below. IP Network Digital Vo I P 200.2.10.3 T1 717-5170 PBX -5171 -5172 -5173 -5174 Company HQ. Minneapolis North S ub. area 76 3 Local-Call Area Codes: 612, 651, 952 325-7001 R o u t e r Digital Vo IP 200.
T1 Phonebook Configuration MultiVOIP User Guide 224 The screen below shows O utbound PhoneBook entries for the VOIP located in the company’s Baltimore facility. The entries in the Minneapolis VOI P’s Inbound PhoneBook match the Outbound PhoneBook entries of the Baltimore VOIP, as shown below.
MultiVOIP User Guide T1 PhoneBook Configuration 225 To call the Minneapolis/St. Paul ar ea, a Baltimore employee must dial eleven digits. (In this case, we ar e assum ing that the Balt imore PBX does not require an “8” or “9” to seize an outside phone line.
T1 Phonebook Configuration MultiVOIP User Guide 226 Similarly, the Inbound PhoneBook fo r t he Baltimore VOIP (shown first below) generally matches the Outbou nd PhoneBook of the Minneapolis VOIP (shown second below). Notice the extended prefix to be re moved: 14103257.
MultiVOIP User Guide T1 PhoneBook Configuration 227 The Outbound PhoneBook for the Minn eapolis VOIP is shown below. The third destination p attern, “7” fac ilitates reception of co -worker calls using local-a ppearing-extensions only. In t his case, the “Add Prefix” field value for this phonebook entry would be “1410325” .
T1 Phonebook Configuration MultiVOIP User Guide 228 Configuring Mixed Digita l/Analog V OIP Systems Analog MultiVOIP units, like the M VP-210/410/ 810/410SS/81 0SS are compatible with digita l MultiVOIP unit s like the MVP24 10. In many cases, digita l and analog V OIP units will app ear in the same telephony/IP system.
MultiVOIP User Guide T1 PhoneBook Configuration 229 The Series I analog VOIP phone book re sides in the “Host” VOIP unit at Site B. It applies to both of the Series I analog VOIP units. Each of the Series II an alog MultiVOIPs (the MVP210 and the MVP410) requires its o wn inbound and outb oun d phonebooks.
T1 Phonebook Configuration MultiVOIP User Guide 230 These seven phone books are shown below. Phone Book for Series I Analog VOIP Host Unit (S ite B) VOIP Dir # -OR- Destination Pattern IP Address Channel Comments 102 20 0.2.9.8 2 Site B, FXS ch annel.
MultiVOIP User Guide T1 PhoneBook Configuration 231 Note 1. The “x” is a wildcard character. Note 2. By specif ying “Channel 0, ” we instruct the MVP2400/24 10 to choose any availabl e data channel to carry the call. Note 3. Note that Site F ke y system has only 30 extensions (x7400-7429) .
T1 Phonebook Configuration MultiVOIP User Guide 232 Outbound Phone Book for MVP2410 Digital VOIP (Site D) Destin. Pattern Remove Prefix Add Prefix IP Address Comment 201 20 0.2.9.7 To originate calls to Site A (Bismarck). 1507 1507 1 01# Note 3. 200.2.
MultiVOIP User Guide T1 PhoneBook Configuration 233 Inbound Phonebook for MVP2410 Di gital VOIP (Site D) Remove Prefix Add Prefix Channel Number Comment 1615 9, Note 4. Note 5. 0 Allows phone users at remote voip sites to call non-toll numbers within the Site D area code (615; Pierre, SD) over the VOIP network.
T1 Phonebook Configuration MultiVOIP User Guide 234 Outbound Phone Book for MVP410 Analog VOIP (Site F) Destin. Pattern Remove Prefix Add Prefix IP Address Comment 201 200.2.9.7 To originate calls to Site A (Bismarck). 1507 1507 1 01# Note 3. 200.2.9.
MultiVOIP User Guide T1 PhoneBook Configuration 235 Inbound Phonebook for MVP410 Ana log VOIP (Site F) Remove Prefix Add Prefix Channel Number Comment 1402 4 Access to Lincoln local PSTN by users at remote VOIP location s via FXO port at Site F.
T1 Phonebook Configuration MultiVOIP User Guide 236 Outbound Phone Book for MVP210 Analog VOIP (Site E) Destin. Pattern Remove Prefix Add Prefix IP Address Comment 201 200.
MultiVOIP User Guide T1 PhoneBook Configuration 237 Inbound Phonebook for MVP210 Ana log VOIP (Site E) Remove Prefix Add Prefix Channel Number Comment 421 1 Call Completion Summaries Site A calling Site C, Method 1 1. Dial 101. 2. Hear dial tone from Site B.
T1 Phonebook Configuration MultiVOIP User Guide 238 Site D calling Site C 1. Dial 9,1507717566 2. 2. “9” gets o utside line. On so me PBXs, an “8” ma y be used to direct calls to th e VOIP, while “9” directs calls to the PSTN.
MultiVOIP User Guide T1 PhoneBook Configuration 239 Site D calling Site F A voip call from Pierre PBX t o extension 7424 on the key telepho ne system in Lincoln, Nebraska. A. The required entry in the Pierre O utbound Phonebook to facilitate origination of t he call, would be 1402263742.
T1 Phonebook Configuration MultiVOIP User Guide 240 Site F calling Site D A voip call from a Lincoln ke y extension to extension 3 117 on the PBX in Pierre, South Dakota. A. The required entry in the Linco ln Outbound Phonebook to facilitate origination of the call, would be “31”.
MultiVOIP User Guide E1 Phonebook Configuration 241 Chapter 7: E1 Phonebook Configuration (European Telephony Standards).
E1 Phonebook Configuration MultiVOIP User Guide 242 E1 V ersus T1 T elephony En vironments Phonebooks for Series II analog MultiVO IP units (MVP130, MVP130F XS, MVP210, MVP410, MV P810, MVP210SS, MVP .
MultiVOIP User Guide E1 PhoneBook Configuration 243 Free Calls: One V OIP Site to Another The most direct use of the VOIP system is making calls between the offices where the VOIPs are loc ated. Consider, for example, the Wr en Clothing Company. This company has VOIP-equipped office s in London, Paris, and Amste rdam, each served by its o wn PBX.
E1 Phonebook Configuration MultiVOIP User Guide 244 Local Rate Calls: Within Local Calling Area of Remote VO I P In the second use of the VOIP syst em, the local calling area of each VOIP location becomes accessible to all of the VOIP system’s users.
MultiVOIP User Guide E1 PhoneBook Configuration 245 Similarly, the VOIP system allows Wren Clothing employees in London and Amsterdam to call anywhere in Paris at loca l rates; it allows Wren Clothing employees in Paris an d London to call anyw here in Amsterdam at local r ates.
E1 Phonebook Configuration MultiVOIP User Guide 246 National Rate Calls: Within Nation of Remote V OIP Site In the third use of the VOIP system, the national calling area of each VOIP location becomes accessible to all of the VOIP system’s users. As a result, int ernational calls can be made at nation al calling r ates.
MultiVOIP User Guide E1 PhoneBook Configuration 247 Similarly, the VOIP system allows Wren Clothing employees in London and Amsterdam t o call anywhere in Fr ance at French nat ional rates; it allows Wren Clothing employees in Paris and Amsterdam to call anywhere in the United Kingdom at its national r ates.
E1 Phonebook Configuration MultiVOIP User Guide 248 In order for any VOIP phone call to be made, there must be both an Inbound Phonebook entry and an O utbound Phonebook entry that describe the end-to-end connection. The phone st ation originatin g the call must be connected to the VOIP system.
MultiVOIP User Guide E1 PhoneBook Configuration 249 Phonebook configuration screens ca n be accessed using icons or the sidebar menu. Phonebook Icons Description Phonebook Configuration Inbound Phoneb.
E1 Phonebook Configuration MultiVOIP User Guide 250 Phonebook Pulldown Menu Inbound Phonebook Shortcut Outbound Phonebook Shortcut Alt + I Alt + O Phonebook Sidebar Menu.
MultiVOIP User Guide E1 PhoneBook Configuration 251 Phonebook Configuration Pr ocedure 1. Select Outbound Phone Book/List Entries . Click Add ..
E1 Phonebook Configuration MultiVOIP User Guide 252 2. The Add/Edit Outbound PhoneBo ok screen appears. Enter Outbound PhoneBook data for yo ur MultiVOIP un it. Note th at the Advanced button gives access to th e Alternate IP Routing feature, if needed.
MultiVOIP User Guide E1 PhoneBook Configuration 253 The fields of the Add/Edit Outbound Phone Book sc reen are described in the table below. Add/Edit Outbound Phone Book: Field Definitions Field Name Values Description Accept Any Number Y/N When checked, “Any Number” appears as the value in the Destination Pattern field.
E1 Phonebook Configuration MultiVOIP User Guide 254 Add/Edit Outbound Phone Book: Field Definitions Field Name Values Description Destination Pattern prefixes, area codes, exchanges, line numbers, extensions Defines the beginning of dialing sequences for calls that will be connected to another VOIP in the system.
MultiVOIP User Guide E1 PhoneBook Configuration 255 Add/Edit Outbound Phone Book: Field Definitions (cont’d) Field Name Values Description SIP Fields Use Proxy Y/N Select if prox y server is used. Transport Protocol TCP or UDP Voip administrator m ust choose between UDP and TCP transmissio n protocols.
E1 Phonebook Configuration MultiVOIP User Guide 256 Clicking on th e Advanced button brings up the Alternate Routin g secondary screen. This feature p rovides an alter nate path for calls if the primary IP network cannot carry the traffic. Often in cases of failure, call tr affic is temporarily diverted into the PSTN.
MultiVOIP User Guide E1 PhoneBook Configuration 257 Alternate Routing Field Definitions Field Name Values Description Alternate IP Address n.n.n.n where n= 0-255 Alternate destination for outbound data traffic in case of excessive delay in data transmissio n.
E1 Phonebook Configuration MultiVOIP User Guide 258 4. The Add/Edit Inbound PhoneBook screen appears. Enter Inbound PhoneBook dat a for your Mult iVOIP unit.
MultiVOIP User Guide E1 PhoneBook Configuration 259 Add/Edit Inbound Phone Book: Field Defini tions Field Name Values Description Accept Any Number Y/N When checked, “Any Number” appears as the value in the Remove Prefix f ield.
E1 Phonebook Configuration MultiVOIP User Guide 260 Add/Edit Inbound Phone Book: Field Defini tions (cont’d) Field Name Values Description Channel Number 1-30, or “Hunting” E1 channel number to which the call will be assign ed as it enters the local telephony equipment (often a local PBX).
MultiVOIP User Guide E1 PhoneBook Configuration 261 Add/Edit Inbound Phone Book: Field Defini tions (cont’d) Field Name Values Description Forward Destination IP address, phone number, port number, etc. Phone number or IP a ddress t o which calls will be directed.
E1 Phonebook Configuration MultiVOIP User Guide 262 Remember that the in itial MultiVOIP se tup must be done locally or vi a the built-in Remot e Configuration/Command Modem us ing the MultiVOIP program .
MultiVOIP User Guide E1 PhoneBook Configuration 263 Lille Reims Strasbourg Paris: Area 01 Rouen Nantes Lyon Marseille Toulouse Bordeaux France Country Code: 33.
E1 Phonebook Configuration MultiVOIP User Guide 264 010 Rotter dam 020 Amsterdam 050 Gronin gen 040 Eindhoven 01 18 Middelburg 038 Zwo lle 058 Leeuw arden 053 Enschede 070 The Hague Haarlem 023 0294 W.
MultiVOIP User Guide E1 PhoneBook Configuration 265 An outline of the equipment setup in these three o ffices is shown below. IP Network Digital Vo I P 200.2.10.3 E1 979-5170 PBX -5171 -5172 -5173 -5174 Wren Clothing Co. London Of fice Country Cod e: +44 Area Code: 0208 PBX Wren C lothing Co.
E1 Phonebook Configuration MultiVOIP User Guide 266 The screen below shows Outbound Ph oneBook entries for the VOIP located in the company’s London facility The Inbound PhoneBook for the London VOIP is sho wn below. NOTE: Commas are a llowed in the Inbound Phone book, but not in the Outbound Phonebook.
MultiVOIP User Guide E1 PhoneBook Configuration 267 The screen below shows O utbound PhoneBook entries for the VOIP located in the company’s Paris facility.
E1 Phonebook Configuration MultiVOIP User Guide 268 The screen below shows O utbound PhoneBook entries for the VOIP in the company’s Amsterdam facility.
MultiVOIP User Guide E1 PhoneBook Configuration 269 Configuring Digita l & Analog V OIPs in Same System Analog MultiVOIP units, like the MVP-210/410/810 are compa tible with digital Mult iVOIP units like the MVP3010. In many cases, dig ital and analog VO IP units will app ear in the same telep hony/IP system.
E1 Phonebook Configuration MultiVOIP User Guide 270 The Series I analog VOIP phone book re sides in the “Host” VOIP unit at Site B. It applies to both of the Series I analog VOIP units. Each of the Series II an alog MultiVOIPs (the MVP210 and the MVP410) requires its o wn inbound and outb oun d phonebooks.
MultiVOIP User Guide E1 PhoneBook Configuration 271 Phone Book for Analog VOIP Host Unit (Site B) (continued) VOIP Dir # -OR- Destination Pattern IP Address Channel Comments 0207 xxx xxxx 200.2.9. 9 0 (Note 2.) Gives remote voip users access to phone numbers in 0207 ar ea code (Inner London) in which Site D is located.
E1 Phonebook Configuration MultiVOIP User Guide 272 The Outbound PhoneBook of the MVP3010 is shown below. Outbound Phone Book for MVP3010 Digital VOIP (Site D) Destin. Pattern Remov e Prefix Add Prefix IP Address Comment 201 200.2.9.7 To originate calls t o Site A (Bi rmingha m).
MultiVOIP User Guide E1 PhoneBook Configuration 273 The Inbound PhoneBook of the MVP3010 is shown below. Inbound Phone Book for MVP3010 Di gital VOIP (Site D) Remove Prefix Add Prefix Channel Number Comments 0207 9,7 Note 4.
E1 Phonebook Configuration MultiVOIP User Guide 274 Outbound Phone Book for MVP410 Analog VOIP (Site F) Destin. Pattern Remove Prefix Add Prefix IP Address Comment 201 200.2.9.7 To originate calls to Site A (Bi rmingha m). 01189 0118 10 1# Note 3. 200.
MultiVOIP User Guide E1 PhoneBook Configuration 275 Inbound Phonebook for MVP410 Ana log VOIP (Site F) Remove Prefix Add Prefix Channel Number Comment 01822 2 4 Calls to Tavistock local PSTN through FXO port (Port #4) at Site F. 0182 263 740 740 . 0 0182 263 741 741 .
E1 Phonebook Configuration MultiVOIP User Guide 276 Outbound Phone Book for MVP210 Analog VOIP (Site E) Destin. Pattern Remove Prefix Add Prefix IP Address Comment 201 200.2.9.7 To originate calls to Site A (Bi rmingha m). 01189 0118 10 1# Note 3. 200.
MultiVOIP User Guide E1 PhoneBook Configuration 277 Inbound Phonebook for MVP210 Ana log VOIP (Site E) Remove Prefix Add Prefix Channel Number Comment 421 1 Call Completion Summaries Site A calling Site C, Method 1 1. Dial 101. 2. Hear dial to ne from Sit e B.
E1 Phonebook Configuration MultiVOIP User Guide 278 Site D calling Site C 1. Dial 901189435632 . 2. “9” gets outside line. On some PBXs, an “8” may be used to direct calls to th e VOIP, while “9” directs calls to the PSTN.
MultiVOIP User Guide E1 PhoneBook Configuration 279 Site D calling Site F A voip call from Inner Lon don PBX to extension 7424 on the ke y telephone system in Tavistock, UK. A. The required entry in the London Outbound Phonebook to facilitate origination of the call, would be 90182263 742.
E1 Phonebook Configuration MultiVOIP User Guide 280 Site F calling Site D A voip call from a Tavistock key extension t o extension 3117 on the PBX in Inner London. A. The required entry in the Tavistock Outbound Pho nebook to facilitat e origination of the call, would be “3”.
MultiVOIP User Guide E1 PhoneBook Configuration 281 International T elephon y Nu mbering Plan Resources Due to the expansion of telephone number capacity to accommodate pagers, fax machines, wireless telephony, and other new phone technologies, numbering plans have been changing worldwide.
E1 Phonebook Configuration MultiVOIP User Guide 282 URL Description http://kropla.com/phones.htm Guide to international use of modems. http://www.numberplan.org/ National and international numbering plans based on direct input from regulators worldwide.
MultiVOIP User Guide Op eration & Maint enance 283 Chapter 8: Operation and Maintenance.
Operation & Maintenance MultiVOIP User Guide 284 Operation and Maintenance Although most Operation and Maint e nance functions of the software are in the Statistics group of screens, an im portant summary appears in the System Information of the Configuration screen group.
MultiVOIP User Guide Operation & Maintenance 285 SIP Server Endpoint Statistics Parameter Definitions Field Name Values Description Endpoint Name alpha- numeric Identifier for gateway within SIP voip system. Max. length is 33 ch aracters. Status server identifier Indicates the SIP server that is controlling traf fic for this e ndpoint.
Operation & Maintenance MultiVOIP User Guide 286 SIP Server Endpoint Statistics Parameter Definitions Field Name Values Description Initiated Call Count numeric Indicates how many calls were initiated by phones connected to this endpoint. Received Call Count numeric Indicates how many calls were received by phones connected to this endpoint.
MultiVOIP User Guide Operation & Maintenance 287 The illustration below shows the SIP Se rver Endpoint Statis tics screen for an active SIP phone system in web GUI format.
Operation & Maintenance MultiVOIP User Guide 288 System Inf ormation screen This screen presents vital system in formation at a glance. Its primary use is in troubleshooting. This screen is accessible v ia the Configuration pul ldown menu, the Configura tion sidebar menu, or by the keyboard shortcut Ctrl + Alt + Y .
MultiVOIP User Guide Operation & Maintenance 289 System Information Parameter Definitions Field Name Values Description Boot Version nn.nn alpha- numeric Indicates the version of the code that is used at the startup (booting) of the voip. The boot code version is independent of the software version.
Operation & Maintenance MultiVOIP User Guide 290 The frequency with which the System In formation screen is update d is determined by a setting in the Logs screen.
MultiVOIP User Guide Operation & Maintenance 291 Statistics Screens Ongoing operation of the MultiVOIP, whether it i s in a MultiVOIP/PBX set ting or MultiVOIP/t elco-office setting, can be monitored for performance using the Statistics functions of the MultiVOIP soft ware.
Operation & Maintenance MultiVOIP User Guide 292 The Call Progress Details Screen.
MultiVOIP User Guide Operation & Maintenance 293 Call Progress Details: Field Definitions Field Name Values Description Channel 1-n Number of data channel or time slot on which the call is carried. This is the channel for which call- progress details are being viewed.
Operation & Maintenance MultiVOIP User Guide 294 Call Progress Details: Field Definitions Field Name Values Description Packet Detail s Packets Sent integer value The number of data packets sent over the IP network in the course of this call.
MultiVOIP User Guide Operation & Maintenance 295 Call Progress Details: Field Definitions (con t’d) From – To Details Description Gateway Name (from) alphanumeric string Identifier for the VOIP gateway that handled the origination of this call.
Operation & Maintenance MultiVOIP User Guide 296 Call Progress Details: Field Definitions (con t’d) DTMF/Other Details Field Name Values Description Prefix Matched specified dialing digits Displays the dialed digits that were matched to a phonebook entry.
MultiVOIP User Guide Operation & Maintenance 297 Call Progress Details: Field Definitions (con t’d) Field Name Values Description Supplementary Services Status Call on Hold alphanumeric Describe s held call by its IP address source, location/g ateway identifier, and hold duration.
Operation & Maintenance MultiVOIP User Guide 298 Call Progress Details: Field Definitions (con t’d) Field Name Values Description Call Status fields Call Status hangup, active Show s conditio n of current call. Call Control Status Tun, FS + Tun, AE, Mux Displays the H.
MultiVOIP User Guide Operation & Maintenance 299 About Logs The Logs Accessing “Statistics: Logs” Pulldown Icon Shortcut Sidebar Ctrl + O.
Operation & Maintenance MultiVOIP User Guide 300 The Logs Screen.
MultiVOIP User Guide Operation & Maintenance 301 Logs Screen Details: Field Definitions Field Name Values Description Log # column 1 or higher All calls are assigned an event number in chronological order, with the most recent call havi ng the highest event number.
Operation & Maintenance MultiVOIP User Guide 302 Logs Screen Details: Field Definitions (cont’d) Field Name Values Description Call Details Voice coder G.723, G.729, G.711, etc. The voice coder being used on this call. Disconnect Reason Values are "Normal" and "Local" disconnection.
MultiVOIP User Guide Operation & Maintenance 303 Logs Screen Details: Field Definitions (cont’d) Field Name Values Description Call Details Server Details n.n.n. n for n= 0-255 When the MultiVOIP is operating in the non-direct mode (with Gatekeeper in H.
Operation & Maintenance MultiVOIP User Guide 304 Logs Screen Details: Field Definitions (cont’d) Field Name Values Description Call Details (cont’d) FROM Details Gateway Name alphanumeric string Identifier for the VOIP gateway that originated this call.
MultiVOIP User Guide Operation & Maintenance 305 Logs Screen Details: Field Definitions (cont’d) Supplementary Services Info Call Transferred To phone number string Number of party called in transfer. Call Forwarded To phone number string Number of party called in forwarding.
Operation & Maintenance MultiVOIP User Guide 306 About IP Statistics Accessing IP Statistics Pulldown Icon Shortcut Sidebar Ctrl + P.
MultiVOIP User Guide Operation & Maintenance 307 IP Statistics Screen IP Statistics: Field Definitions Field Name Values Description UDP versus TCP . (User Datagram Protocol versus Transmission Control Protocol). UDP provides unguaranteed, connectionless transmission of data acros s an IP network.
Operation & Maintenance MultiVOIP User Guide 308 IP Statistics: Field Definitions Field Name Values Description UDP versus TCP (continu ed). Both TCP and UDP split data into packets called “datagrams.
MultiVOIP User Guide Operation & Maintenance 309 IP Statistics: Field Definitions (cont’d) Field Name Values Description Total Packets (cont’d) Sum of data packets of all types.
Operation & Maintenance MultiVOIP User Guide 310 IP Statistics: Field Definitions (cont’d) RTP Packets Voice signals are transmitted in Realtime Transport Protocol packets.
MultiVOIP User Guide Operation & Maintenance 311 About Link Management The Link Management screen is es sentially an automa ted utility for pinging endpoints on your voip netw ork. This utility generates pings of variable si zes at variabl e interv als and records the response to the pings.
Operation & Maintenance MultiVOIP User Guide 312 Link Management screen Field Definitions Field Name Values Description Monitor Link fields IP Address to Ping a.b.c.d 0-255 This is the IP address of the ta rget endpoint to be pinged. Pings per Test 1-999 This field determines how many pings will be generated by the Start Now command.
MultiVOIP User Guide Operation & Maintenance 313 Link Management screen Field Definitions (con t’d) Field Name Values Description Link Status Parameters These fields summarize the results of pinging. IP Address column a.b.c.d 0-255 Target of ping.
Operation & Maintenance MultiVOIP User Guide 314 About Registered Gate wa y Details The Registered Gateway D etails screen presents a real-time display of the special operating parameters of the Single Port Protocol (SPP). These are configured in the Call Signaling scr een and in the Add/Edit Outbound PhoneBook sc reen.
MultiVOIP User Guide Operation & Maintenance 315.
Operation & Maintenance MultiVOIP User Guide 316 Registered Gate w ay Details: Field Definitions Field Name Values Description Column Headings Description alphanumeric This is a descriptor for a particular voip gateway unit. This d escriptor should generally identify the physical location of the unit (e.
MultiVOIP User Guide Operation & Maintenance 317 About Alternate Server Statistics Accessing Alternate Server Statistics Pulldown Shortcut Sidebar Ctrl + Alt + 4.
Operation & Maintenance MultiVOIP User Guide 318 H.323 Gatekeepers (Sta tistics, Servers): Field Defi nitions Field Name Values Description Column Headings IP Address n.n.n.n, for n = 0-255 The IP address of the gatekeeper. Port TDMA time sl ot used for communication between MultiVOIP unit and the gatekeeper that serves it.
MultiVOIP User Guide Operation & Maintenance 319 SIP Proxies (Statistics, Se rvers): Field Definitions Field Name Values Description Column Headings IP Address n.n.n.n, for n = 0-255 The IP address of the SIP proxy by which the MultiVOIP is governed.
Operation & Maintenance MultiVOIP User Guide 320 SPP Registrars (Statistics, Servers): Field Definitions Field Name Values Description Column Headings IP Address n.n.n.n, for n = 0-255 The IP address of the gatekeeper. Port TDMA time sl ot used for communication between MultiVOIP unit and the gatekeeper that serves it.
MultiVOIP User Guide Operation & Maintenance 321 About P ac ketization Time You can use the Pac ketization Time screen to specify definite packetization rates for cod ers selected in the Voice/FAX Parameters screen (in the “Coder Options” grou p of fields).
Operation & Maintenance MultiVOIP User Guide 322 Packetization Time Screen Packetization rates can be set separately for each c hannel. The table below presents the ranges and inc rements for packetization rates.
MultiVOIP User Guide Operation & Maintenance 323 Once the pack etization rate h as been set for one channel, it can be copied i nto other channels.
Operation & Maintenance MultiVOIP User Guide 324 MultiV oip Pr ogram Menu Items After the MultiVoip program is installed on the P C, it can be launched from the Programs group of t he Windows Start menu ( Start | Programs | MultiVOIP ____ | … ).
MultiVOIP User Guide Operation & Maintenance 325 MultiVOIP Program Menu (cont’d) Menu Selection Description Download Factory Defaults Select this to return the configuration parameters to the original factory values. Download Firmware Select this to download new version s of firmware as enhancements become available .
Operation & Maintenance MultiVOIP User Guide 326 “Downloading” here re fers to transfer ring prog ram files from the PC to the nonvolatile “flash” memory of the Mult iVOIP. Such transfers are made via the PC’s serial port. Thi s can be understood as a “download” from the perspective of the MultiVOIP unit.
MultiVOIP User Guide Operation & Maintenance 327 Date and Time Setup The dialog box below allo ws you to set the time and date indicators of the MultiVOIP sy stem.
Operation & Maintenance MultiVOIP User Guide 328 If you conduct a search, for examp le, on the word “M ultiVoip,” yo u will be directed to a list of firmw are that can be downloaded. If you choose Support , you c an select “Mult iVoip” in the Product Support menu and then click on Firmwa re to find MultiVOIP resources.
MultiVOIP User Guide Operation & Maintenance 329 Once the updated firmware has been loc ated, it can be downloaded from the web/ftp site using normal PC/Windows procedure s. While the next 3 screens below pertain to the MVP3010, similar screens will appear for an y MultiVOIP model de scribed in this m anual.
Operation & Maintenance MultiVOIP User Guide 330 Generally, the firmware fi le will be a self-extracting compressed file (with .zip extension), whic h must be expanded (decompressed, or “unzipped”) on the user’s PC in a user-specified directory.
MultiVOIP User Guide Operation & Maintenance 331 Implementing a Software Upgrade MultiVOIP soft ware can be upgraded loc ally using a single comm and at the MultiVOIP Windows GUI, na mely Upgrade Software . This command downloads firmware (inc luding the H.
Operation & Maintenance MultiVOIP User Guide 332 Download Firmware transfers the firmware (including the H.323 protocol stack) in the PC’s MultiVOIP directory int o the nonvolatile flash memory of the MultiVOIP.
MultiVOIP User Guide Operation & Maintenance 333 3. If a password has been established, the Pass word Verification screen will appear. Type in the password and click OK . 4. The MultiVOIP ___- Firmware screen appear s saying “MultiVOIP [ model number ] is up.
Operation & Maintenance MultiVOIP User Guide 334 5. The program will locat e the firmware “.bin ” file in the Mu ltiVOIP directory. Highlight the correct (newest) “.b in” file and click Open . 6. Progress bars will appear at the bottom of the screen during the file transfer.
MultiVOIP User Guide Operation & Maintenance 335 Downloading F actory Defaults 1. The MultiVoip Con figuration program must be off when invoking the Download Factory Defau lts command. If it is on, the command will not work. 2.To invoke the Download Factory De faults command, go to Start | Programs | MVP____ x.
Operation & Maintenance MultiVOIP User Guide 336 3. If a password has been established, the Pass word Verification screen will appear. Type in the password and click OK . 4. The MVP____- Firm ware screen app ears saying “Mult iVOIP [ model number ] is up.
MultiVOIP User Guide Operation & Maintenance 337 5. After the PC gets a response from the MultiVOIP, the Dialog – IP Paramet ers screen will ap pear. The user should verify that the correct I P parameter values are listed on the screen and revise them if necessary.
Operation & Maintenance MultiVOIP User Guide 338 might indicate that a phone is off hook (FXS) or that an incoming ring is present (FXO). The IFM re ceives operating instructions from the v oip’s main processor. For exam ple, the IFM might be instructed to ring the phone (FXS) or seize the line (FXO).
MultiVOIP User Guide Operation & Maintenance 339 6. The IFM Firmwar e Download screen will appear. Sel ect “Copy to All IFMs” and click OK . (Only in very special circumstances would different IFMs in the same voip be lo aded with different IFM firmware.
Operation & Maintenance MultiVOIP User Guide 340 8. Then a completion scree n entitled IFM Test w ill appear. Click OK . 9. The MultiVOIP will reboot itself. When the reboot is complete, the MultiVOIP Configur ation screen will close. 10. The IFM firmware downloading proc ess is complete.
MultiVOIP User Guide Operation & Maintenance 341 Setting and Downloading User Defaults The Download User Defaults command allows yo u to maintain a known working configuration that is specific to your VOIP system.
Operation & Maintenance MultiVOIP User Guide 342 3. To download the use r defaults, go to Start | Programs | MultiVOIP xxx | Download User Defaults .
MultiVOIP User Guide Operation & Maintenance 343 4. A confirmation screen will appea r indicating that this action will entail rebooting the MultiVOIP. Click OK . 5. Progress bars will appear during the file tran sfer process. 5. When the file transfer process is complete, the Dialog-- IP Paramet ers screen will ap pear.
Operation & Maintenance MultiVOIP User Guide 344 Setting a P assw or d (Windows GUI) After a user name h as been designated and a password has been set, that password is required to gain access to any functionality of the MultiVOIP soft ware. Only one user nam e and password can be assigned to a voip un it.
MultiVOIP User Guide Operation & Maintenance 345 4. The Password screen w ill appear. If you intend to use the FTP Server function that is bu ilt into the Mu ltiVOIP, enter a use r name. (A User Name is not needed to access the local Windows GUI, the web browser GUI, or the commands in the Program group.
Operation & Maintenance MultiVOIP User Guide 346 6. After the password h as been set, the user will be required to en ter the password to gain access to the web browser GUI and any part of the MultiVOIP software li sted in the Program group menu. Use r Name and Password are both needed for access to the FTP Server residing in the MultiVOIP.
MultiVOIP User Guide Operation & Maintenance 347 Setting a P assw or d (W eb Bro wser GUI) Setting a password is optional when using the MultiVOIP web browser GUI. Only one pas sword can be assign ed and it works for all MultiVOIP soft ware functions (Win dows GU I, web browser GU I, FTP server, and all Program menu comma nds, e.
Operation & Maintenance MultiVOIP User Guide 348 Un-Installing the MultiV OIP Software 1. To un-inst all the MultiVO IP configuration softwa re, go to Start | Programs and loc ate the MultiVOIP entry. Select Uninstall MVP____ vx.xx (versio ns may vary).
MultiVOIP User Guide Operation & Maintenance 349 3. A special warnin g message similar to th at shown below may appear for the MultiVOIP software’s “.bin” file. Cl ick Yes . An option that you selected requires that files be installed to your system, or files be uninstalled from your system, or both.
Operation & Maintenance MultiVOIP User Guide 350 Upgrading Software As noted earlier (see the section Implementing a Softwa re Upgrade above), the Upgrade Software command transfers, from the controller PC to the MultiVOIP unit , firmware (including th e H.
MultiVOIP User Guide Operation & Maintenance 351 FTP Server File T ransfers (“Do wnloads”) MultiTech has built an FTP server in to the MultiVOIP unit. Therefore, file transfers from the controller PC to the voip unit can be done using an FTP client program o r even using a browser (e.
Operation & Maintenance MultiVOIP User Guide 352 To transfer files using the FTP server functionality in the MultiVOIP, follow these directions. 1. Establish Network Connectio n and IP Addresses . Both the controller PC and the MultiVOIP unit(s) must be connected to the same IP network.
MultiVOIP User Guide Operation & Maintenance 353 3. Install FTP Client Program or Use Substitute . You should inst all an FTP client program on the controller PC . FTP file transfers c an be done using a web browser (e.g., Netscape or Internet Explo rer) in conjunction with a local Windows browser a (e.
Operation & Maintenance MultiVOIP User Guide 354 5. Identify Files to be Up dated . Determine wh ich files you want to update. Six types o f files can be updated using the F TP feature. In some cases, the file to be transferred will have “Ftp” as the part of its filename just before the su ffix (or extens ion).
MultiVOIP User Guide Operation & Maintenance 355 6. Contact MultiVOI P FTP Server . You must make contact with the FTP Server in the voip usin g either a web browser or FTP client program.
Operation & Maintenance MultiVOIP User Guide 356 7. Log In . Use the User Name and password established in item #2 above. The login screens will differ d epending on whether the FTP file transfer is to be done with a web brow ser (see first screen below) or with an FTP client program (see second screen below).
MultiVOIP User Guide Operation & Maintenance 357 8. Invoke Download . Downloading can be done with a web brow ser or with an FTP client program. 8A. Download with Web Browser. 8A1. In the local Windows browser, locate the directory holding the Mult iVOIP program files.
Operation & Maintenance MultiVOIP User Guide 358 You may be asked to confir m the overwriting of files on the MultiVOIP. Do so. File transfer between PC and voip w ill look like transf er within voip directories.
MultiVOIP User Guide Operation & Maintenance 359 8B. Download with FT P Client Program . 8B1. In the local directory browser of th e FTP client program, locate the direct ory holding the Multi VOIP program files.
Operation & Maintenance MultiVOIP User Guide 360 Some FTP client programs are more graphically oriented (se e previous screen), while others (like t he “WS-FTP” client) are more text orien ted. 9. Verify Transfer . The files transferred will appear in the directory of the MultiVOIP.
MultiVOIP User Guide Operation & Maintenance 361 W eb Bro wser Interface You can control th e MultiVOIP unit wit h a graphic use r interface (GUI) based on the common web browser platform. Qualifying browsers are InternetExplorer6, Netscap e6, and Mozil la FireFox 1.
Operation & Maintenance MultiVOIP User Guide 362 The initial config uration step of as signing the voip un it an IP address must still be done local ly using the Windows G UI. However, all additional configuration can be done via the web GU I. The content and organization of the web GUI is directly parallel to the Windows GUI.
MultiVOIP User Guide Operation & Maintenance 363 The web GUI, however, cannot perform logg ing in the same direct mode done in the Window s GUI. However, when the web GUI is used, logging can be done by email (SMTP). The graphic layo ut of the web GUI is al so somewhat larger- scale than that of the Windows GUI.
Operation & Maintenance MultiVOIP User Guide 364 To install the Java program, go to the Java directory on the MultiVOIP product CD. Double-click on the EXE file to begin the installation.
MultiVOIP User Guide Operation & Maintenance 365 During the installation, you mu st sp ecify which browser you’ll use in the Select Browsers screen. When installation is compl ete, the Java program becomes acc essible in your Start | Programs menu (Java resources are readily available via the web).
Operation & Maintenance MultiVOIP User Guide 366 After the Java program has been installed, you c an access the MultiVOIP using t he web browser GUI. Close the MultiVOIP Windows GUI. Start the web browser. Enter the IP address of the MultiVOIP unit.
MultiVOIP User Guide Operation & Maintenance 367 SysLog Server Functions MultiTech has built SysLog server functionalit y into the softw are of the MultiVOIP unit s. SysLog is a de facto standard for logging events in network communicat ion systems.
Operation & Maintenance MultiVOIP User Guide 368 Before a SysLog client prog ram is used, the SysL og functionality must be enabled within the M ultiVOIP in the Logs menu under Configuration . The IP Address used will be that of th e MultiVOIP itsel f.
MultiVOIP User Guide Operation & Maintenance 369 Configuring the SysLog Client Program . Configure the SysLog client program for your own needs. In va rious SysLog clie nt programs, you can define.
Warranty, Service, & Tech Support MultiVOIP User Guide 370 Chapter 9 W arranty , Ser vice, and T ech Suppor t.
MultiVOIP User Guide Warranty, Service, & Tech Support 371 Limited W arranty Multi-Tech Systems, Inc . (“MTS”) warrant s that its products w ill be free from defects in materi al or workmans hip for a period of two years from the date of purchase, or if p roof of purchase is not prov ided, two years from date of shipment.
Warranty, Service, & Tech Support MultiVOIP User Guide 372 For out-of-warranty repair charges, go to www. multitech.com/documents/warranties Extended two-year overnight replacem ent service agreements are available fo r selected products. Please call MTS at (888 ) 288-5470, extension 5308, or visit our web site at www.
MultiVOIP User Guide Warranty, Service, & Tech Support 373 T echnical Support Multi-Tech Systems has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product.
Regulatory Information MultiVOIP User Guide 374 Chapter 10: Regulatory Information.
MultiVOIP User Guide Regulatory Information 375 EMC, Safety , and R&TT E Directive Compliance The CE mark is affix ed to this product t o confirm compliance with t he following European Comm unity.
Regulatory Information MultiVOIP User Guide 376 Warning: Changes or mod ifications to this unit not expressly approved by the party responsible for complian ce could void the user’s authority to operate the equipment.
MultiVOIP User Guide Regulatory Information 377 may request you to remove the equipment form t network until the problem is resolved. 7. No repairs ar e to be made by yo u. Repairs are to be made only by Multi-Tech Systems or its licensees. Unaut horized repairs void registration and warranty.
Regulatory Information MultiVOIP User Guide 378 WEEE Statement (Waste Electrical and Electronic Equipment) July, 2005 The WEEE directive places an obli gation on EU-based manufacturers, distributors, retailers and importers to take -back electronics products at the end of their useful life.
MultiVOIP User Guide Appendix A: Cable Pinouts 379 Appendix A: Cable Pinouts.
Cable Pinouts MultiVOIP User Guide 380 Appendix A: Cable Pinouts Command Cable RJ-45 Connector End-to-End Pin Info 1 2 3 4 5 6 7 8 PIN NO. 4 7 8 3 2 6 1 5 1 2 3 4 5 6 7 8 T o DTE Device (e.g., PC) CLEAR TO SEND TRANSMIT DA T A RECEIVE DA T A SIGNAL GROUND PIN NO.
MultiVOIP User Guide Cable Pinouts 381 T1/E1 Connector T1/E1 Connector 1 2 3 4 5 6 7 8 T ransmit Pair (to line) } 4 5 Receive Pair (from li ne) } 1 2 V o ice/ Fax Channel Connector s 1 2 3 4 5 6 7 8 1.
Cable Pinouts MultiVOIP User Guide 382 Pin Functions (FXS/FXO Interface) FXS Pin Description FXO Pin Description 2 N/C 2 N/C 3 Ring 3 Tip 4 Tip 4 Ring 5 N/C 5 N/C.
MultiVOIP User Guide Cable Pinouts 383 ISDN BRI RJ-45 Pinout Inf ormation The S/T interface uses an 8-conductor modular cable terminated with an 8-pin RJ -45 plug. An 8- pin RJ-45 jack loc ated on the termin al is used to connect the terminal to the DSL (Digital Subscriber Loops) using this modular cable.
Cable Pinouts MultiVOIP User Guide 384 ISDN Interfaces: “ST” and “U” The MVP410ST and MVP810ST are ISDN-BRI voip units that use an S/T outlet interface. You will need an NT1 device t o connect these units to any network equipment that has the “U” ISDN interfa c e.
MultiVOIP User Guide TC P/UDP Port Assignments 385 Appendix B: TCP/UDP P or t Assignments.
TCP/UDP Port Assignments MultiVOIP User Guide 386 W ell Kno wn P or t Number s The following descri ption of port num ber assi gnm ents for Internet Prot o c o l (IP) communicat ion is taken f rom the Inter net Assigned N umbers Authori ty (IANA) we b site (www.
MultiVOIP User Guide Index 387 Inde x.
Index MultiVOIP User Guide 388 INDEX 802.1p Priority Levels .......... 104, 105 abbreviated dialing , inter-office E1 .............................................. 243 T1 .............................................. 207 Accept Any Numb er (inbound) E1 .
MultiVOIP User Guide Index 389 Forward Destination ................. 220 Registration Option Parameters 221 Remove Prefi x .......................... 219 Ring Count ................................ 221 Add/Edit Outbo und Phonebook field definitions E1 .
Index MultiVOIP User Guide 390 Append SI P Proxy Dom ain Name in User ID (proxy ser ver) .............. 151 Auto Disconnect field group ......... 125 AutoCall........................................ 120 AutoCall (Voice/Fax Pa rams) and Pass Through Enable (FXS L oop Start) .
MultiVOIP User Guide Index 391 Alerting Party............................ 182 Call On Hold Call Progress Details (statistics) field ....................................... 297 Call on Hol d (call progress ) field.. 297 Call Progress (Statistics) .....
Index MultiVOIP User Guide 392 Channel Number (RADIUS Attributes) field ......................... 190 Channel Number (SMTP logs) field .................................................. 165 channel tracing on/off (loggi ng) ... 172 Checklist of configuration info .
MultiVOIP User Guide Index 393 SIP Server Endpoint Statistics Parameters............................. 286 contacting technical support ......... 373 coordinated phon ebook entries E1 .............................................. 248 T1 ..............
Index MultiVOIP User Guide 394 To Gateway Number................. 167 To IP Address ........................... 167 Custom Tone-Pair Settings definitions .......................................... 160, 161 Custom Tone-Pair Settings fields Cadence 1 ..
MultiVOIP User Guide Index 395 Inter-Digit Regeneration Timer (dialing) ................................ 148 DID-DPO vs. DI D-DPT ............... 147 DiffServ and I P datagram ............. 108 DiffServ PHB (Per H op Behavior) value...................
Index MultiVOIP User Guide 396 Regeneration (dialing) .............. 145 Signal ........................................ 144 Type .......................................... 144 Wink Timer............................... 144 E&M Parameter definitions .
MultiVOIP User Guide Index 397 failover (PSTN) feature ................ 216 FAQ for MultiVO IPs ........................ 8 fast busy (unobtainable) tones ...... 159 fax baud rate, defa ult .................... 116 Fax Enable field ....................
Index MultiVOIP User Guide 398 function traci n g on/ off (loggi ng ) .. 172 FXO Disconnect On fields............ 141 FXO disconnection criteria ........... 134 FXO disconne ct i on, t ri g geri ng of 140, 141 FXO Interface Parameter defi nitions ....
MultiVOIP User Guide Index 399 Gateway Name (Ethernet/IP Parameters) fiel d ....................... 106 Gateway Number, F rom Details (RADIUS Attributes) field........ 192 Gateway Number, F rom Details (SMTP logs) fi eld ..................... 167 Gateway Number, To Details (RADIUS Attributes) field.
Index MultiVOIP User Guide 400 DID-DPO .................................. 148 E&M ......................................... 145 FXO .......................................... 134 FXS Loop Start ......................... 130 Intercept Tone (Regional Pa rams) and Offhook Alert (Vo ice/Fax Params) .
MultiVOIP User Guide Index 401 jitter, dynamic ............................... 123 jumper, D ID MVP210-SS ................................ 73 MVP-410SS/810SS .................... 70 Keep Alive (Tim ers; NAT/STUN) 186 key system connecting t o analog voip (MVP- 410SS/810SS) .
Index MultiVOIP User Guide 402 Options (caller) ......................... 304 Outbound digits ........................ 304 Outbound Digits Recvd ............ 302 Outbound Digits Sent ............... 302 Packets lost ............................... 303 Packets recvd .
MultiVOIP User Guide Index 403 Download IFM Firmware ......... 325 Set Password ............................. 325 Uninstall.................................... 325 Upgrade Softwa re ..................... 325 MultiVOIP pr ogram menu, op t i on descriptions .
Index MultiVOIP User Guide 404 Outbound Digits Received (ca ll progress) field ........................... 296 Outbound Digits Received (st atistics, logs) field .................................. 302 Outbound Digits Received(SMTP logs) field ........
MultiVOIP User Guide Index 405 phonebook conf iguration ................ 89 phonebook configu ration (remote) 351 Phonebook Configuratio n icon E1 .............................................. 249 T1 .............................................. 208 Phonebook Configuratio n Procedure E1 .
Index MultiVOIP User Guide 406 T1 .............................................. 213 Proxy Domain Name / IP Address field ........................................... 151 Proxy Polling Interv al (SIP Call Signaling) field ......................... 152 PSTN failover feature Alternate Routing, and .
MultiVOIP User Guide Index 407 Registered Gateway Details ‘Statistics’ function ......... 315, 316 Registered Gateway Details screen316 Registered Gateway Details screen fields Description................................ 316 IP Address............
Index MultiVOIP User Guide 408 Save Setup command .................... 203 saving configuration ..................... 203 user ........................................... 341 Saving the MultiVOIP Configuration .........................................
MultiVOIP User Guide Index 409 E1 .............................................. 255 T1 .............................................. 214 SIP port number, standard E1 .............................................. 255 T1 .............................
Index MultiVOIP User Guide 410 Port ........................................... 320 Type .......................................... 320 SPP Registrarss (Statistics, Serve rs) Status ........................................ 320 SRV record .............
MultiVOIP User Guide Index 411 Supplementary Services Parameter fields Busy Party................................. 181 Supplementary Services Parameter fields Allowed Name Types ............... 181 Supplementary Services Parameter fields Connected Party .
Index MultiVOIP User Guide 412 Total Digits (outbound) field E1 .............................................. 254 T1 .............................................. 213 touch tone frequencies .................. 142 trace on/off (l ogging) ............
MultiVOIP User Guide Index 413 voice packets, consecutive lost ..... 125 voice packets, delayed .......... 123, 124 voice packets, re-assembling ........ 117 voice quality, improving ............... 119 voice quality, versus delay ............ 124 Voice/FAX connector pi nout .
Index MultiVOIP User Guide 414 voltage, operat i ng ........................... 20 warnings, safety .............................. 62 warranty ........................................ 371 web browser GUI and logs ........... 170 web browser GUI, enabling .
S000393B.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Multi-Tech Systems MVP210-SS è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Multi-Tech Systems MVP210-SS - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Multi-Tech Systems MVP210-SS imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Multi-Tech Systems MVP210-SS ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Multi-Tech Systems MVP210-SS, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Multi-Tech Systems MVP210-SS.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Multi-Tech Systems MVP210-SS. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Multi-Tech Systems MVP210-SS insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
