Manuale d’uso / di manutenzione del prodotto 8620 del fabbricante Mitel
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MITEL 8620/8622 IP Phone User Guide.
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Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 8620/8622 IP Phone Quick Reference Guide This guide provide s information for frequently used features. For more information about these and other features, refer to the user g uide. For voice mail information, refer to the voice mail user guide for your system.
Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 Answering Calls Lift the handset, or press (S pe aker) to answer a call while using a hea dset or to answer a call in Handsfree Mode. Placing Emergency Calls Dial the emergency numbe r (91 1 U.
Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 Page i Notice This guide is rel eased by Mitel Networks Corp orat ion and provide s information neces sary to use the 8620/8622 IP Phone. The gui de contents, which reflect current Mitel standards, are subject to revision or change without notice.
Page ii Mitel ® Model 8620/8622 IP Phone User Guide – Issue 14, June 2010 Import ant Safety Instructions and Precautions Remember the following safety guideli nes when using the IP phone.
Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 Page iii Power Requirement s The phone requires any one of the following powe r supplies: • Power Supply Unit, part number 806.1 1 14 or 8 06.1 1 17 (Europe) • Red Hawk Single Port PowerSen se TM , Part Number 901.
Page iv Mitel ® Model 8620/8622 IP Phone User Guide – Issue 14, June 2010 Phone Usage This equipment is not for connectio n to the telephone network or public coin phone service.
Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 Page v Notice to Canadian Customers The Class B digital apparatus complies with Canadian ICES-003. Notice to U.S. Customers This equipment has been tested and found to comply with the lim its for a Class B digital device, pursuant to Part 15 of the FCC Rules.
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Content s Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 Page vii Contents Getting St arted 1 Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Content s Page viii Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 Answering and Placing Calls 19 Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Content s Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 Page ix Using Dynamic Ext ension Express . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Placing Conference Calls . . . . . . .
Content s Page x Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 Hunt Group s 51 Logging in to ACD Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 1 Logging out of ACD Hunt Groups .
Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 Page 1 Getting S t arte d Getting Star ted Wel c o m e The instructions in this guide are for using the 862 0/8622 IP Phone on the Mitel 5000 Communications Platform (CP). The Quick Reference Guide located at the beginning of this guide is an overview of frequently used features.
Getting Started Page 2 Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 About Y our IP Phone Y our IP phone is equippe d with a two-line display , a hearing aid-compatible ha ndset, a Message Indicator lamp, an inte rnal speaker and mi crophone, and two basi c types of buttons.
Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 Page 3 Getting S t arte d Feature Descriptions The following sections descri be default configurations. Y our IP phone may be programmed differently . Contact your system administrator for more information.
Getting Started Page 4 Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 Message Indicator Lamp The Message Indicato r lamp flashes or stays lit to indicate call, message, and feature activity . See “Using Messages” on page 45 . Message Indicator lamp signals are described in th e following table.
Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 Page 5 Getting S t arte d Feature Buttons Feature buttons provide quick access to commonly used fe atures. See the following table for descriptions. Button Action (S pecial) Activates features while on active calls.
Getting Started Page 6 Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 Phone Connectors The 8620/8622 IP Phone has dedica ted ports located on th e back of the IP phone that connect both a handset and headset. In addition to handset and h eadset po rts, the 8620/8622 IP Phone has connecto rs that are required for an IP phone.
Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 Page 7 Getting S t arte d Phone Signals The phone has several audio and visual signals to indicate feature acti vity . The following are a few helpful tips : • Any buttons that are lit or blinking indicate cal l or feature activity .
Getting Started Page 8 Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 Headset Instructions When using a headset, press (S peaker) to connect to or disconnect from calls.
Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 Page 9 Personalizing Y our Phone Personalizing Y our Phone This chapter describes features you can use to personal ize your IP phone. Adjusting the V iewing Angle Y ou can tilt the IP phone stand for a be tter view of the buttons and di splay .
Personalizing Y our Phone Page 10 Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 Adjusting the Display Contrast Y ou can adjust the disp lay Contrast setting. T o adjust the Contra st setting: 1. While the handset is on-hook, dial 303 .
Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 Page 1 1 Personalizing Y our Phone Using the Dialp a d Buttons to Enter Characters Y ou can use the dialp ad buttons to enter text or numbers for features such as Do-Not-Disturb (see pag e 61 ) and S tation S peed Dial (see pa g e 36 ).
Personalizing Y our Phone Page 12 Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 The following tables show the dialpad characters for the Mexican S panish and Japanese languages. Dialpad Characters — Mexican Sp anish Number of Times Dialpad Button is Pressed Butto n 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 1 : - /,.
Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 Page 13 Personalizing Y our Phone Using Programmable Buttons For quick access, you can assign feature codes, extensions, spee d-dial numbers, trunks, or other resources to your programmable buttons.
Personalizing Y our Phone Page 14 Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 Default Access Codes The following are default system access codes. If your syst em uses different codes, record the codes in the “New Code” column for reference.
Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 Page 15 Personalizing Y our Phone Agent Help – Request 52 375 Answer Ringing Call 19 351 Automatic IC Call Access – On/Of f 19 361 Au.
Personalizing Y our Phone Page 16 Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 Message – Cancel Le ft Message 46 36 6 Message – Delete Message 46 368 Message – Leave Message 45.
Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 Page 17 Personalizing Y our Phone V iewing Button Assignment s Y ou can vie w programmable button (key) fea ture assignments. T o view button ass ignment s: 1. With the handset on-hook, dial 396 .
Personalizing Y our Phone Page 18 Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 Activating Door R elay If the Activate Door Relay feature is enabled , you can unlock a door (i.e., “buzz” it open) through your IP phone. Y ou ca n enter the Activate Door Re lay feature code while idle or whi le on a call.
Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 Page 19 Answering and Placing Calls Answering and Placing Calls The following instructi ons describe how to answ er and place inte rnal and external ca lls and how to use related features.
Answering and Placing Calls Page 20 Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 Redirecting Calls Y ou can redirect inco ming calls to other extensions, external numbe rs, or send a DND message. T o redirect calls : 1. While a call is ringing, dial 331 .
Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 Page 21 Answering and Placing Calls Placing Calls The following instructions descri be how to place calls and related features. Placing Emergency Calls When dialing an emergency nu mber (91 1 U.
Answering and Placing Calls Page 22 Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 Placing External Calls The following sections descri be features used when placing external calls. T o place an external call: 1. Press the OUTGOING button, an unli t CALL button, or enter the Outgoing Call acce ss code (the default co de is 8 ).
Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 Page 23 Answering and Placing Calls Redialing a Number Y ou can quickly redial the last exte rnal number dialed. Althou gh most phones are programmed to redial the last number dialed, your system admini strator can program you r IP phone to redial the last number saved.
Answering and Placing Calls Page 24 Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 Using Sp eed Dial Y ou can u se speed dial to quickly dial store d phone numbers. S peed-dial numbers are either stored in the system (System S peed Dial) or in your IP phone (S t ation S peed Dial).
Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 Page 25 Answering and Placing Calls Dialing St ation Speed-Dial Numbers T o dial a St ation Speed-Dial number: Do one of the following: • Dial 382 , and then enter the S tation S peed Dial bin ( 0 to 9 ).
Answering and Placing Calls Page 26 Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 Assigning Speed-Dial Number s to Programmable Buttons Y ou can assign St ation or System S peed-Di al numbers to your programmable bu ttons. T o program a St ation S peed-Dial bu tton: 1.
Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 Page 27 Answering and Placing Calls Using the Directory Y ou can use the Directory to find internal or external contacts or find and activate system features.
Answering and Placing Calls Page 28 Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 T o search for a directory name or feature : 1. Dial 307 , and then press one of the following: • 1 for the IC directory . • 2 for the Outs ide directory .
Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 Page 29 Call Features Call Features The following sections descri be call-related features. Using Handsfree Mode Y ou can u se Handsfree Mode to activate the speakerphone. T o use Handsf ree Mode: With the handset on-hook, dial 319 .
Call Features Page 30 Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 Placing Calls On Hold Y ou can place calls on either Individ ual Hold or System Hold. • Individu al Hold : Places an internal or external call on hold at your IP phone.
Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 Page 31 Call Features T ransferring Calls Y ou can transfer calls to other extensions or external numbers. Y ou can also transfer conference calls. See “Transferring a Conference” on pag e 36 for more information.
Call Features Page 32 Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 V iewing Y our System Information If you are on a call, you can temporarily view your user information (your user name and your extension number) an d the date and time.
Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 Page 33 Call Features Forwarding Calls Y ou can u se Manual Call Fo rwarding or System Forwarding to forward calls. Manual Call Forwarding Y ou can use Manual Call Forwarding to send inco ming calls to another extension or exte rnal number .
Call Features Page 34 Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 Using Dynamic Extension Express When you enable Dynamic Extension Express on your IP phone, your incomin g calls are automatically routed to one or more preprogrammed associated destinations according to the routing steps programmed for you.
Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 Page 35 Call Features When you enable Dynamic Extension Express, your in coming calls are routed as specified by the routing type programmed for you by your syst em administrator . The table below provides descriptions for the defau lt routing types.
Call Features Page 36 Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 Placing Conference Calls Y ou can place a conference ca ll with up to three inte rnal or externa l parti es (for a tot al of fo ur parties, including yourself). T o place a conference call: 1.
Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 Page 37 Call Features Ending a Conference and Placing all Parties on Hold Y ou can end a conference and pla ce all conference parties on Individual Hold, allowing you to toggle between the held parties and speak to one party at a time.
Call Features Page 38 Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 Using Call Logging Y our call lo gs are records of yo ur most recent missed, receive d , and dialed calls. A maximum of 20 entries are stored in each call lo g. 2 Y ou can use Call Logg ing to: • V iew recent call activity .
Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 Page 39 Call Features Using Configuration Assist ant If Configuration Assistant is enabled for yo ur system, you can access this voice gu.
Call Features Page 40 Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 Changing the Dynamic Extension Express Settings T o change the DDE settings us ing Configuration Assistant: 1. Access Configuration Assist ant as described in “Accessing Configuration Assistant” on pag e 39 .
Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 Page 41 Call Features Changing the Manual Call Forwarding Settings See “Manual Call Forwarding” on page 33 for more information ab out Manual Call Forwarding. T o change t he Manual C all Forwa rding setting s using Co nfiguration Assist ant: 1.
Call Features Page 42 Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 Using Remote Programming If the Configuration Assistant feature is en abled for your system, Mite l recommends that you use Configuration Assistant instead of the Re mote Programming feature described i n this section.
Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 Page 43 Call Features Changing the DND Settings See “Using Do-Not-Disturb (DND)” on page 47 for more information about using DND. T o turn on DND using Remote Programming: 1. Do one of the following: • Call your DISA number (provided by your system administrator).
Call Features Page 44 Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 Changing Y our St ation Password Y ou can u se Remote Programming to change the station (phone ) password. See page 39 for details on setting up a S tation p assword for your extension.
Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 Page 45 Messages Messages The following sections describe how to use system me ssaging features , including: • Inter -st ation mess ages : Inter-station messages are alert s sent to your IP phone by other internal parties, notifying you to contact the p arty who left the message.
Messages Page 46 Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 V iewing and Responding to Messages When you have waiting messages, the MSG button and Message Indicator lamp are lit.
Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 Page 47 Messages Using Do-Not-Disturb (DND) Y ou can u se Do-Not-Disturb (DND) to stop calls an d pages to your extension. When activated, internal calling parties see your selected DND message.
Messages Page 48 Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 Using Reminder Messages Y ou can use Reminder messages to alert you at a selected time, up to 24 hours in advance. At the selected time, the Reminde r message signals you w ith eight short tones and your display shows the message, even if you are on a ca ll.
Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 Page 49 Messages Paging Other System Users Y ou can place page announcements through phone speakers or external speakers (if applicable). Y our system may u se page zones to prevent announcements from transmitting through every phone in the system.
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Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 Page 51 Hunt Group s Hunt Groups Hunt groups are groups of internal partie s (agents) who share a common (hunt grou p) extension number . Calls can either be placed to the hunt group (using the hunt group extensi on number) or to a specific agent (using the agent’s extension number).
Hunt Group s Page 52 Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 Logging out of ACD Hunt Group s Y ou can log out of all ACD hunt groups at once or log out of each hunt group one at a time. T o log out of one or more ACD hunt group: Do one of the following: • Dial 328 to log out of all of your ACD h unt group s.
Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 Page 53 Hunt Group s Diverting Hunt Group Calls Y ou can tempo rarily divert hunt group calls, p r eventing hunt group calls to your extension. T o divert hunt group calls: Dial 324 to divert calls.
Hunt Group s Page 54 Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 Using Barge-In While monitoring a hun t group call, you can use Barge-In to join the call. T o monitor an d/or barge in on a call: 1. T o use the speakerphon e: While on hook, dial 321 .
Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 Page 55 T roubleshooting Troubleshooting The following sections can help you solve problems that you may be ex periencing with you r IP phone. T roubleshooting to pics include: • Cont act Information : Information about system administrator contacts.
T roubleshooting Page 56 Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 T roubleshooting Tip s The following table includes troubleshooting tips for p hone and system features. NOTE Y ou ca n often correct problems that you may be experiencing by re setting the IP phone to the default settings.
Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 Page 57 T roubleshooting When I try to use the D ynamic Extension Express – Handoff feature ( 388 ), the di splay shows NO CALL TO HANDOFF .
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Index Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 Page 59 A Abbreviations 3 About Your IP Phone 2 About Your Phone 2 Account Codes, using 28 ACD Hunt Group Wrap-Up Timer, stop ping .
Index Page 60 Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 Connectors handset jack 6 headset jack 6 LAN/Power jack 6 Personal Computer (PC) port 6 phone 6 Contact Information 55 Cont.
Index Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 Page 61 Hunt Groups accepting or rejecting Agent Help 53 Agent Help, requesting 52 agent IDs 51 Automatic Call Distribution (ACD) 5.
Index Page 62 Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 features dialpad buttons 4 feature buttons 5 Ring/Message Indicator 4 speaker 4 ring tone, selecting 9 signals 7 viewing an.
Index Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 Page 63 W Waiting Calls, answering 19 Welcome 1 Wrap-Up Timer, stopping 52.
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Part No. 550.81 19 Issue 14, June 2010 661/922:.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Mitel 8620 è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Mitel 8620 - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Mitel 8620 imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Mitel 8620 ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Mitel 8620, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Mitel 8620.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Mitel 8620. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Mitel 8620 insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
