Manuale d’uso / di manutenzione del prodotto 3300 del fabbricante Mitel
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Table of Contents - ii - ·.
Table of Contents - iii - INTRODUCTION ........................................................................................................ 1 Discl aimer .............................................................................................
Table of Contents - iv - A PPLIC A TIONS ...................................................................................................... 12 Sy stem App lica tions .................................................................................
Table of Contents - v - SUPERSET 4015 .................................................................................................................. ........ 34 SUPERSET 4025 ........................................................................
Table of Contents - vi - Mul tipl e Site..................................................................................................................... 64 The Custom er ............................................................................
General Inf orm ation Guide - Releas e 3.1 - 1 - Introduction Disclaimer The inf ormation c ontaine d in th is docum ent is b elieved to be ac curate in a ll res pects bu t is not warranted b y Mitel N etwork s TM Corporation ( MIT EL ® ).
General Inf orm ation Guide - Releas e 3.1 - 2 Overv iew Product Overview The Mite l Net works ™ 3300 I ntegrate d Comm unicatio ns Platf orm (ICP) is a Voice over IP ( VoIP) solution f or m edium to large ent erprises and for corporat e enterpr ises with branch off ices.
General Inf orm ation Guide - Releas e 3.1 - 3 - System A rchitecture The 3300 I CP is bu ilt up on Mitel Networ ks Data Integrated Voice Applic ations ™ arc hitectur e.
General Inf orm ation Guide - Releas e 3.1 - 4 Sy stem Physical System Features The 3300 I CP com ponents have the f ollow ing com m on physical f eatures: • Externa l Casing - all of the com ponent.
General Inf orm ation Guide - Releas e 3.1 - 5 - Network Services Units Netwo rk Services Un its The Net work Ser vices Units (NSUs ) pro vide con nectivity to digit al trunk s f or public or private network s. Protoco l support i ncludes D ASS II, PRI , BRI, M SDN/DPN SS, R2, T 1/ CAS, Q.
General Inf orm ation Guide - Releas e 3.1 - 6 For detail ed inf orm ation on the har dware s pecif ications , refer to th e Hard ware User Guide. Mitel Netw orks 330 0 BRI Netw ork Serv ices Unit The Mite l Network s 3300 BR I NSU pr ovides c onnect ivity for Basic R ate ISDN ( BRI) trans port for bo th data and v oice tr aff ic.
General Inf orm ation Guide - Releas e 3.1 - 7 - Mitel Netw orks 330 0 Analog Services Unit The Mite l Net works 3300 AS U is th e On-Prem ises Station ( ONS) Lin e unit and supp orts up t o 24 ONS CLAS S ports . It connects to a 3 300 Control ler b y using a C ategor y 5 UTP cabl e that ter minates on an 8-p in modul ar jac k (R J-45).
General Inf orm ation Guide - Releas e 3.1 - 8 Mitel Netw orks 3200 In tegrated Communicatio ns Platf orm (ICP) The Mite l Network s 3200 IC P data base is converted and res tored to a 3300 ICP databas e, and a ny periphera l cabine ts connecte d to th e FIM por ts on th e 3300 Contr oller .
General Inf orm ation Guide - Releas e 3.1 - 9 - Redundancy S upport The 3300 I CP can a uto fai l over (r oute) aro und f ailed I P links if provis ioned r edundant ly.
General Inf orm ation Guide - Releas e 3.1 - 10 Specifications Environment Storage Environme nt for 3300 ICP Components and Peripherals Condition Specification Tem perature 3300 Contr oller: 32 º to .
General Inf orm ation Guide - Releas e 3.1 - 11 - Dimensions and Weights Component Height Width Depth Weight 3300 Contr oller 2.75 in. (7 cm) 19.0 in. (48.3 cm ) 15.5 in. (39.4 cm ) 16.19lbs (7.35k g) 3300 Un iversal N SU 1.75 in. (4.45 cm ) 19 in. (48.
General Inf orm ation Guide - Releas e 3.1 - 12 A pplications System A pplications Applicatio ns Inte rfaces The f ollowing applicat ion inter faces are sup ported on the 3300 IC P s ystem : • TAP I.
General Inf orm ation Guide - Releas e 3.1 - 13 - Management A pplications OPS Manager OPS Man ager is a com plete telec omm unications m anagem ent tool t hat ena bles c ustom ers to contr ol the mainten ance and oper ation of a network of Mitel N etwork s s ystems.
General Inf orm ation Guide - Releas e 3.1 - 14 Mitel Netw orks 630 0 Call Record ing So lutions The Mite l Network s 6300 Ca ll Record ing S olutions provide c ontact c enters with the to ols th ey n.
General Inf orm ation Guide - Releas e 3.1 - 15 - • Register ed users can program the ir own lis t of f requently c alled num bers and then p lace c alls to those num bers by using spe ech.
General Inf orm ation Guide - Releas e 3.1 - 16 Mitel Networks 6100 Contact Center Solutions Mitel Netw orks 610 0 Contact C enter Solution s Mitel N etwork s 6100 Cont act Cent er Soluti ons (CC S) is a su ite of applicat ions that enhanc es the integrate d ACD func tionality of th e 3300 ICP.
General Inf orm ation Guide - Releas e 3.1 - 17 - Mitel Netw orks 612 0 Contact C enter Schedulin g Mitel N etwork s 6120 Cont act Cent er Schedu ling works in conjunc tion with t he Mit el Netw orks 6110 Contact Cent er Manag em ent applica tion e nabling t he opt im ization of s taffing le vels to matc h busines s needs.
General Inf orm ation Guide - Releas e 3.1 - 18 Mitel Netw orks 617 0 Contact C enter Qua lity M onitorin g Mitel N etwork s 6170 Cont act Center Qualit y Monitor ing provi des cont act centers with t.
General Inf orm ation Guide - Releas e 3.1 - 19 - Desktop A pplicati ons Mitel Netw orks 581 0 PD A A ppli cation The Mite l Net works 5810 PD A Ap plicati on incr eases t he functi onalit y of a Pers.
General Inf orm ation Guide - Releas e 3.1 - 20 Peripherals Periphera ls The 3300 I CP s ystem supports an y of the fol lowin g Mitel N etwork s periph eral devices : • Mitel N etwork s 5001 IP Phon.
General Inf orm ation Guide - Releas e 3.1 - 21 - Desktop Mitel Networks 5001 IP Phone The Mite l Network s 5001 I P Phone is a lo w-cost, en try-lev el IP tel ephone that connec ts to a 10/100Bas eT Ethern et network .
General Inf orm ation Guide - Releas e 3.1 - 22 Mitel Networks 5005 IP Phone The Mite l Network s 5005 I P Phone is a lo w-cost IP telephon e that con nects to a 10/100B aseT Ethernet network .
General Inf orm ation Guide - Releas e 3.1 - 23 - Mitel Networks 5010 IP Phone The Mite l Network s 5010 I P Phone is a dig ital telep hone th at connec ts direc tly to a 1 0/100Bas eT Ethernet network .
General Inf orm ation Guide - Releas e 3.1 - 24 Mitel Networks 5020 IP Phone The Mite l Network s 5020 I P Phone is a dig ital telep hone th at connec ts to a 1 0/100Bas eT Ethern et network .
General Inf orm ation Guide - Releas e 3.1 - 25 - Mitel Netw orks 514 0 IP Appliance The Mite l Net works 5140 I P Applia nce is an exc iting new IP tele phony of fering. It c ombines prove n, high-qua lit y comm unications with sup erior f eatures access for eas y inform ation retr ieva l.
General Inf orm ation Guide - Releas e 3.1 - 26.
General Inf orm ation Guide - Releas e 3.1 - 27 - Mitel Networks 5410 Progr ammable Key Module The Mite l Net works 5410 Pr ogram mable K ey Modul e provides 12 a dditiona l persona l k eys for a 5020 IP Phone. T hey c an be prog ramm ed as f eature k eys, speedca ll ke ys, Direct S tation Select k eys, or as a line ap pearanc e ke y.
General Inf orm ation Guide - Releas e 3.1 - 28 Mitel Networks 5415 Progr ammable Key Module The Mite l Network s 5415 Pr ogram mable K ey Modul e provides 48 addi tiona l feature k eys for a 5020 IP Phone. T hey c an be prog ramm ed as f eature k eys, speedca ll keys, D irect S tation Select k eys, or as a line ap pearanc e ke y.
General Inf orm ation Guide - Releas e 3.1 - 29 - Mitel Networks 5423 IrD A Module The Mite l Net works 5423 Ir DA (Inf rared D ispla y Adapter) M odule is an op tiona l module t hat attac hes to a 5020 IP Phon e. Softwar e mus t also be ins talled on the Palm Personal Digital Assis tant (PD A) operatin g system .
General Inf orm ation Guide - Releas e 3.1 - 30 Mitel Networks 5303 Conference Phone The Mite l Network s 5303 Co nferenc e Phone us es Mit el Net work s acoustic beam- forming techno log y to produc e superior perfor manc e.
General Inf orm ation Guide - Releas e 3.1 - 31 - Mitel Netw orks 5305 I P Office Con ferenc e Unit The Mite l Network s 5305 I P Off ice Confer ence Unit is a high qualit y confer ence unit that uses acoustic b eam form ing technolog y to ensure s uperi or perfor manc e.
General Inf orm ation Guide - Releas e 3.1 - 32 Mitel Netw orks 5310 I P Board Roo m Conferen ce Unit The Mite l Network s 5310 I P Board Room Conf erence Un it is a h igh qual it y conference unit that us es acoustic b eam form ing technolog y to ensure s uperi or perfor manc e.
General Inf orm ation Guide - Releas e 3.1 - 33 - SUPERSET 4001 The SUP ERSET 400 1 telep hone con nects to t he DNI card in the periphera l cabin et. It is a s ingle-lin e, digital te lepho ne that gives user s bas ic acces s to s ystem f unctionalit y.
General Inf orm ation Guide - Releas e 3.1 - 34 SUPERSET 4015 The SUP ERSET 401 5 telep hone con nects to t he DNI card in the periphera l cabin et. It is a m ultiline, digital te lepho ne with • Tw.
General Inf orm ation Guide - Releas e 3.1 - 35 - SUPERSET 4025 The SUP ERSET 402 5 telep hone con nects to t he DNI card in the periphera l cabin et. It is a m ultiline, digital te lepho ne with • .
General Inf orm ation Guide - Releas e 3.1 - 36 SUPERSET 4125 The SUP ERSET 412 5 telep hone con nects to t he DNI card in the periphera l cabin et. It is a m ultiline, digital te lepho ne with • Tw.
General Inf orm ation Guide - Releas e 3.1 - 37 - SUPERSET 4150 The SUP ERSET 415 0 telep hone con nects to t he DNI card in the periphera l cabin et. It is a m ultiline, digital te lepho ne with • .
General Inf orm ation Guide - Releas e 3.1 - 38 Consoles SUPERCO N SO L E 100 0 The SUP ERCONSOLE 1000 a ttendant c onsole is used to perf orm c all handlin g func tions as well as some m aintenanc e and adm inistr ative f unctio ns (suc h as m oves and ch anges) .
General Inf orm ation Guide - Releas e 3.1 - 39 - Mitel Netw orks 5550 I P Consol e The Mite l Network s 5550 I P Consol e is an a dvanced PC-bas ed consol e and a dminis tration applicat ion. It has a hig hly int uitiv e Graphic al User Interf ace (GUI) including s creen based c all stat us and call handlin g prom pts.
General Inf orm ation Guide - Releas e 3.1 - 40.
General Inf orm ation Guide - Releas e 3.1 - 41 - A ccessories Mitel Netw orks 330 0 In-Line Power Un it The Mite l Net works 3300 In- Line P ower U nit pro vides power and data c omm unicatio n over an Ethernet network ; it elim inates the need f or AC out lets and AC ada pters for IP tele phones.
General Inf orm ation Guide - Releas e 3.1 - 42 Mitel Netw orks 5485 I P Paging Un it The Mite l Net works 5485 I P Paging Unit is a n opti onal m odule tha t provides paging f unct ionalit y on the syst em. The 5485 IP Pa ging U nit can be a stand- alone or a wall- mounted unit.
General Inf orm ation Guide - Releas e 3.1 - 43 - Network Lines and Trunks Lines The s ystem suppor ts the f ollowing t ypes of internal voice lines: • A 10/100B aseT Ethernet c onnecti on is requ ired for Mitel Ne twork s IP teleph ones t o connect through a n Ethern et LAN to a 3300 Co ntroller.
General Inf orm ation Guide - Releas e 3.1 - 44 • E&M trunk s interf ace to the s ystem using th e E&M tr unk car d in the periphera l cabinet. T he card can be co nfigure d for eit her 2-wir e or 4-wir e operat ion. T ype 1 thr ough T ype V circui ts are supporte d.
General Inf orm ation Guide - Releas e 3.1 - 45 - ISDN Prim ary Rate Interfac e ISDN Prim ar y Rat e Interf ace (PRI) has becom e the m ost cos t-effec tive enterpris e solu tion for IT manager s resp.
General Inf orm ation Guide - Releas e 3.1 - 46 Traffic and Performance Specifications Traffic and Performa nce Criteria Result Busy Hour Call Com pletions ( BHCC)* 1.5197 per second 5471 per hour Response T im e Specific ation Dela y to Dial T one 1 s Dial T one Cut Of f Dela y 500 m s Post-Di aling De lay 1.
General Inf orm ation Guide - Releas e 3.1 - 47 - A ttendant Console Specifications Number of O perators required (at differ ent s ystem traffic rates) ag ainst nu mber of lin es System T raffic 4CC S.
General Inf orm ation Guide - Releas e 3.1 - 48 LAN/W AN Networ k Confi guration Network G uidelines To m aintain opt imum voice q ualit y, voic e and data traf fic s hould be sep arated as m uch as poss ible.
General Inf orm ation Guide - Releas e 3.1 - 49 - Features Features of the 3300 ICP Feature N ame: Descriptio n: Account C odes - Default Default Account Codes are e ntered a utom atically b y the s ystem each tim e a user dia ls an ex ternal number .
General Inf orm ation Guide - Releas e 3.1 - 50 Feature N ame: Descriptio n: Attendant Ac c es s See Attend ant Direc tor y Number. Attendant Alar m Indications See Attendant Console Stat us Disp la y. Attenda nt Bullet in Bo ar d Bulletin Board is shared by all 5 550 IP Consoles o n the s ystem that have a net work connection.
General Inf orm ation Guide - Releas e 3.1 - 51 - Feature N ame: Descriptio n: Attendant L ock out Attendant L ock out prevents the atten dant f rom r e-entering a c all once the at tendant has releas ed. Attendant M essagi ng Attendant M essagi ng lets you acti vate a m essage waiting c onditi on on a stati on from the atten dant conso le.
General Inf orm ation Guide - Releas e 3.1 - 52 Feature N ame: Descriptio n: BRI (Basic Rate In terface) BRI is a b asic ISDN s ervic e consis ting of two 64 Kbps chann els a nd a single 16Kbps c hannel. T his f eature is suppor ted on th e 3300 ICP with the 3300 BRI Network Services Unit.
General Inf orm ation Guide - Releas e 3.1 - 53 - Feature N ame: Descriptio n: Call Release See Release. Call Rerouti ng Call Rerouti ng lets t he system redirec t calls to alter nate ans wering points or de vices under s pecifie d con ditions .
General Inf orm ation Guide - Releas e 3.1 - 54 Feature N ame: Descriptio n: Day/Night Ser v ice C ontro l See Night Ser vice. Dial T one You will norm ally hear co ntinuo us dial tone when you lif t the handset. You wi ll hear disc r im inating dia l tone (a lso cal le d interrupted dial tone) or tr ansfer dial ton e under c ertain co nditions .
General Inf orm ation Guide - Releas e 3.1 - 55 - Feature N ame: Descriptio n: Emer gency Serv ices Allows a n Em ergenc y Services num ber to be di aled, whic h sends a Custom er Emergenc y Servic es ID (C ESID) f rom the s ystem to the Public Safet y Answer ing P oint (P SAP).
General Inf orm ation Guide - Releas e 3.1 - 56 Feature N ame: Descriptio n: Hotline Hotline l imits your access to a designa ted ans wer point. T he system autom atically dials the answer p oint when you go of f-hook . The design ated ans wer po int can b e another station, an attenda nt, a trunk , or a hunt group.
General Inf orm ation Guide - Releas e 3.1 - 57 - Feature N ame: Descriptio n: MSDN Re lease Li nk Tr unk This feature allo ws the at tendant to m ak e a call b y using the sam e incom ing trunk.
General Inf orm ation Guide - Releas e 3.1 - 58 Feature N ame: Descriptio n: Off- Hook Voice Announc e Off- Hook Voice Annou nce lets you rece ive a Dir ect Page durin g a handset or headse t call. See Direct Pa ge. Overlap O utpu lsing Overlap Outpu lsing r educes post-dial ing de lay when trunk calls are originat ed.
General Inf orm ation Guide - Releas e 3.1 - 59 - Feature N ame: Descriptio n: Redial - Saved Num ber Redial - Sa ved Num ber lets you sav e a num ber for future dia ling.
General Inf orm ation Guide - Releas e 3.1 - 60 Feature N ame: Descriptio n: Suite Ser vice Suite Service provides the ab ility to group a n um ber of teleph one lines thr ough int erconn ected hote l/motel r oom s, or s uites, for the purposes of bil ling and s hared t eleph one ser vice.
General Inf orm ation Guide - Releas e 3.1 - 61 - Feature N ame: Descriptio n: Trunk Answer From An y Station (TAF AS) Trunk Answer From Any Sta tion (T AFAS) lets you answer an y call that rings a night bell. O nce you answer t he call, you can use an y of the f eatures that ar e norm all y available at the stati on.
General Inf orm ation Guide - Releas e 3.1 - 62 Solutions Solutio n Ov erv ie w The purpos e of th is sectio n is t o provide exam ples of differ ent custom er r equirem ents and a poss ible solution that coul d be pro vided b y the 3 300 ICP an d Mitel Net work s applica tions .
General Inf orm ation Guide - Releas e 3.1 - 63 - Managem ent team ed with a M itel Net work s VAR to ev aluate an d implem ent an integrat ed comm unications so lutio n that wo uld m eet their needs toda y and into the f uture. T he found ation of the solution was the M itel Net works 3300 Integra ted Comm unic ations Pl atform (ICP).
General Inf orm ation Guide - Releas e 3.1 - 64 Multip le S ite The Cu stomer Excell ent Adver tisin g (EA) is a Par k Av enue adver tisin g firm with a r eputat ion for putting tog ether innovati ve, cutti ng edge a dvertis ing cam paigns.
General Inf orm ation Guide - Releas e 3.1 - 65 - The So lu ti on Central to the solu tion th at EA ’ s c omm unications servic e provider recom mended was the Mitel Network s 3300 ICP. T he 3300 ICP s upports f lexible n etwork ing as well as natur al speec h reco gnition technolog y, which deli ver tan gible business adva ntages.
General Inf orm ation Guide - Releas e 3.1 - 66 Installed Base Migration The Cu stomer Reall y Good Real Estate (R GRE) is a Tor onto based com pany that pr ovides com m ercial real es tate managem ent and l easing. T he busin ess has s een stead y gro wth in the pas t 5 years and n ow managem ent has decided to expand to Europ e.
General Inf orm ation Guide - Releas e 3.1 - 67 - Central to RGRE ’ s s olutio n is the Mitel Network s 3300 ICP . The ne w switch in London will be a 3300 ICP with int egrat ed voic e m ail. This system will pro vide hig h qual ity voic e com m unications a nd advanced , integrated appl ications th at scal e as need ed.
General Inf orm ation Guide - Releas e 3.1 - 68.
General Inf orm ation Guide - Releas e 3.1 - 69 - Index 3 3300 ICP Com ponents and Per ipherals ............................................................................................ ... 10 3300 In-L ine Power Unit ..............................
General Inf orm ation Guide - Releas e 3.1 - 70 L LAN/W AN ........................................................................................................................ ...................... 48 3300 ICP as a Back up W AN ..................
General Inf orm ation Guide - Releas e 3.1 - 71 - U User Guid es .................................................................................................................... ...................... 19 Guides ....................................
General Inf orm ation Guide - Releas e 3.1 - 72.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Mitel 3300 è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Mitel 3300 - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Mitel 3300 imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Mitel 3300 ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Mitel 3300, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Mitel 3300.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Mitel 3300. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Mitel 3300 insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
