Manuale d’uso / di manutenzione del prodotto Communications System del fabbricante Lucent Technologies
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MERLIN ® PIus COMMUNICATIONS SYSTEM Release 2 User’s Guide Lucent Technologies Bell Labs Innovations 999-500-148 Issue 1 August 1988.
© 1988 AT&T 999-500-148 All Rights Reserved Issue 1 Printed in U.S.A. August 1988 NOTICE The information in this document is subject to change without notice. Lucent Technologies assumes no responsibility for any errors that may appear in this document.
Introduction 2 Programming Ringing Options 3 Features on a BIS-34D Voice Terminal with Display 4 Placing Outside Calls 6 Answering Your Calls 10 Handling Calls with the Hold and Transfer Features Plac.
About This Guide This guide shows how to use various features of your MERLIN Plus system voice terminal, The MERLIN Plus System Manual provides complete system features and equipment.
Decide if incoming calls should ring at your voice terminal, how the ring should sound, and how loud it should be. Ringing Options You can set your voice terminal so that incoming calls ring right away, after a delay of two rings, or not at all. Use the delayed ring option if you answer calls for someone else when they’re not available.
6 7 8 5 4 3 9 2 1 10 11 12 14 13.
1 2 3 4 5 6 7 8 Adjust the ringer volume of your voice terminal’s speaker with the volume control. Use the dial pad to place calls. In programming mode, use it to enter codes and data. Use Conference, Drop, Transfer, and Hold for efficient call handling.
You can assign telephone numbers to buttons or codes for quick dialing of outside calls. Using a special password, you can also use company lines to make outside calls from a remote location. Outside Auto Dial You can program telephone numbers onto buttons for one-touch dialing.
System Speed Dial Your administrator may assign System Speed Dial codes To place a call: #60 through #89 and #900 through #999 to telephone 1 If you have a button programmed with this code, numbers that people in your system call often, such as touch the button.
Saved Number Dial You can program a button to redial a telephone number that you've saved. To Program: Label a button and follow these steps: To use Saved Number Dial: 1 Before disconnecting, touch Saved Number. 2 To redial the call, touch Saved Number.
Remote Line Access (RLA) When the system is in the RLA mode you can call in To use RLA: from a remote location and enter a password to gain 1 access to one of To program: Label a button steps: the system’s outside lines.
You can answer your calls at your voice terminal or at another voice terminal. Answering Calls at Your Voice Terminal You can answer outside calls by activating the speakerphone or picking up the handset. To answer a call: 1 Touch Speakerphone or lift your handset.
Forwarding Calls You can use the Call Forwarding (CF) feature to have all To activate Call Forwarding: calls that come into designated lines forwarded to 1 Touch CF/DXD until only another number. Call Forwarding can be activated from any voice terminal with a CF/DXD button.
Automatic Answering of Calls You can use System Answer to answer calls automatically and place them on hold until someone is available to handle them. System Answer can only be activated from either the attendant console or the alternate attendant console.
Using Call Pickup You can use Call Pickup to answer a call coming into To use a general Call Pickup Button: someone else’s voice terminal. There are two ways to 1 Touch Speakerphone or lift your handset. pick up calls ringing on another voice terminal: You can 2 Touch Call Pickup.
You use fixed buttons on your voice terminal to put calls on hold and transfer them to other people. Putting Calls on HoId After you put a call on hold, you can hang up your To put a call on hold, then retrieve it: handset or touch a line button to take another call.
Transferring Calls You use a fixed button on your voice terminal to transfer To transfer a call: outside calls to other voice terminals. If the person to 1 Touch Transfer. whom you transfer the call doesn’t answer within a 2 Touch the Auto Intercom button or dial the intercom preset number of rings, the call rings at your voice terminal again.
To place an intercom call: dialing his or her intercom number or by touching a button you’ve programmed with that number. You can call anyone in the MERLIN Plus system by 1 Touch Intercom.
You can set up a conference call that includes up to two To set up a conference call: people in the MERLIN Plus system, two people-from 1 To set up a call when one of the people is already on outside the system, and yourself. People connected to the line, touch Conference.
Using the Speakerphone If you have a speakerphone, you can dial and conduct a To turn the speakerphone on or off: call without lifting your handset. You can activate the 1 Touch Speakerphone. speakerphone before you place the call or at any time during the call.
features on buttons with lights. Program privacy Privacy The Privacy feature lines from bridging To program: prevents people who share your To turn Privacy on: onto your conversation.
With the Page features, you can make announcements to people through your voice terminal. Group Page If your administrator has set up paging groups, you can make announcements to members of a particular group, Ask your administrator for the group codes.
If the system administrator has assigned one of three voice terminal templates to your voice terminal, you already have special features programmed onto buttons, The special features for each template are shown on the following pages. Refer to the Merlin Plus System Manual for information on how to use these features.
Dialer Template 34-Button 22-Button 10-Button ❑ ❑ Line D ❑ ❑ Line H ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ Line C ❑ ❑ Line G ❑ ❑ ❑ ❑ Line F ❑ ❑ ❑ ❑ Line B Line A Intercom .
Feature Template 34-Button 22-Button 10-Button Assign to Intercom Number(s): ❑ ❑ Line D ❑ ❑ Line H ❑ ❑ DND ❑ ❑ ROVRD ❑ ❑ Line C ❑ ❑ Line G ❑ ❑ Privacy ❑ ❑ ❑ ❑ Line .
Receptionist/Secretary Template 34-Button 22-Button 10-Button Assign to Intercom Number(s): ❑ ❑ Line D ❑ ❑ Line H ❑ ❑ Al19 ❑ ❑ Al29 ❑ ❑ Line C ❑ ❑ Line G ❑ ❑ Al18 ❑ ❑ A.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Lucent Technologies Communications System è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Lucent Technologies Communications System - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Lucent Technologies Communications System imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Lucent Technologies Communications System ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Lucent Technologies Communications System, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Lucent Technologies Communications System.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Lucent Technologies Communications System. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Lucent Technologies Communications System insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
